Senses Quinta Avenida By Artisan Adults Only
Location: 5A. Avenida Norte # 324, entre 26 y 28 Sur, Playa del Carmen, QROO, 77710, Playa del Carmen, MX
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Experience an unforgettable getaway at Senses Quinta Avenida By Artisan, where luxury meets relaxation in the heart of Playa del Carmen.
Spa Sanctuary
Indulge in a tranquil escape with our full-service spa, offering a variety of treatments designed to soothe and rejuvenate your senses.
Room Comforts
Retreat to one of our 22 elegantly designed air-conditioned rooms, equipped with minibars and flat-screen televisions, ensuring ultimate comfort and entertainment during your stay.
Culinary Delights
Satisfy your culinary cravings at Senses Bar, our poolside lounge boasting stunning views. Enjoy full breakfast daily and unwind with a refreshing drink as the sun sets over the pool.
Immerse yourself in luxury and convenience, and don’t miss the chance to book your stay today!
Important Information
- Pool access available from 8 AM to 10 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Guests under 18 years old are not permitted at this adults-only property.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Full-service spa
- Health or beauty spa nearby
- Proposal/romance packages available
- Free bicycles nearby
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Elevator
- Scuba diving nearby
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Full-service spa
- Pool umbrellas
- Ecotours nearby
- Tours/ticket assistance
- Snack bar/deli
- Free bicycles nearby
- Rooftop terrace
- Airport transportation - pickup (surcharge)
- Pool sun loungers
- Proposal/romance packages available
- Reception hall
- Health or beauty spa nearby
- Well-lit path to entrance
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
Elite Suite, 1 King Bed, Hot Tub
1 King Bed
646-sq-foot room with a furnished balcony
Layout - Bedroom
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with premium channels
Food & Drink - Espresso maker and minibar (fees may apply)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, jetted bathtub, and separate shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Jetted bathtub
- Ceiling fan
- Espresso maker
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Soap
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Suite (with Jacuzzi)
1 King Bed
377-sq-foot room with a furnished balcony
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with premium channels
Food & Drink - Espresso maker and minibar (fees may apply)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Ceiling fan
- Espresso maker
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Room
1 King Bed
269 sq feet
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with premium channels
Food & Drink - Espresso maker and minibar (fees may apply)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Ceiling fan
- Espresso maker
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Soap
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Elite Suite, 2 Double Beds
2 Double Beds
646 sq feet
Layout - Bedroom
Relax - Indoor private hot tub
Internet - Free WiFi
Entertainment - 55-inch flat-screen TV with premium channels
Food & Drink - Espresso maker and minibar (fees may apply)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Ceiling fan
- Espresso maker
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Private spa tub
- Bedsheets provided
- Soap
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- pascaledesgagne (2/5): Don’t go there!!!!! - Tv did not work, one night, there was no cold or hot water….could not even take a shower, room has no light, and a bathtub on a balcony that everyone can see, the elevator broke an entire day. There are no towels in the room.
- Wendy (8/5): - Great location
- Yoanna (6/5): - Nos recibió una Argentina hermosa y muy dispuesta a ayudar , todo bien cómodo y lindo el lugar Si piensas descansar de 9-12 pm No es el lugar porque se para un señor desafinado a gritar porque el talento de cantar se le fue h es bien molesto Por todo lo demás está bien y céntrico Comer al rededor es carísimo Pero puedes ir al Fogón , que es tradicional de tacos y va gente del pueblo que es lo más económico que vimos en cuanto a restaurantes Tienes a unos 5 minutos caminando chedraui 100% recomendado , cuando lo descubrimos fuimos a desayunar y comer ahí , y es menos que cualquier otro lugar Guarda tu dinero para las excursiones y come aquí lo hay todo . Si un expreso cuesta en la calle 80 pesos Ahí cuesta 35 Y todo los demás es mucho más barato
- Oscar (8/5): - Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
- GORDON (10/5): - Very convenient with super nice staff.
- Gerald (10/5): - It was an enjoyable experience
- Jorge (6/5): - La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.
- Luis (8/5): - Great place to stay in playa del carmen, specially if you like to walk late in the 5th, you can go and enjoy the commercial places in that avenue and go back easily.
- ROLANDO (8/5): La Quinta Ave - The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
- AnnbethS2 (2/5): The worst experience ever - Mention a negative thing and Senses Quinta Avenida by Artisan got it…. I started in a room with a balcony with no view. There were Walls to two of the sides and a covering of Wood to the last side so absolute not a place that is Nice to be. Furthermore the room were very Dark due to the Walls at the balcony. The linen at the bed and the Towers were dingy. There were 3 hangers - not many for a woman. There were no safe - was installed after 2 days. There was no hot water for 2 days. After 2 days the hotel offered me to change my room to a brighter room with a balcony with a view over the street. As a compensation they offered me a tour of my own choice. Unfortunately they did not keep this promise and I never get the tour. The Aircondition function occasionally. The water shall sometimes run for 5-10 minuts before it gets hot. I was accused of smearing the sheets with some red stuff which I never have done. I put one of the sheets at the floor because I wanted it to be changed but not due to some red stuff. At 28th of February when I came back from the Beach there were no electricity and no water. It took more than two hours before it came back. To days later problem with the hot water again. The elevator has been out of order a couple of times. There is only one employee at the hotel that speak English and he is not working allways. I would give this hotel 1* on a good day 2* but never a 4* hotel. If you want a good and relaxing vacation you shall choose another hotel. I have had my absolutely worst vacation this 2 weeks in Playa del Carmen
- Eric (6/5): - This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
- Ricardo (10/5): - Closer to everything
- Ricardo (6/5): - Closer to everything.
- Patrick (8/5): - Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!!
- Ngeun (8/5): - Great location, friendly staff and awesome rooftop pool that’s never busy.
- ali (8/5): - Everything was great. The only inconvenience was no hotel reserved parking area!
- Antione (10/5): - The property is a hidden gem. All the review were right on-point! In proximity to everything. I enjoyed my stay and will definitely stay again.
- Aguibou (10/5): - The WiFi…
- Jose (6/5): - Property had noise all over , elevator , water tubing had air in it all night bubbles , explosion of water in faucets
- Jose Andrey (8/5): - Muy bien solo faltan cortinas para tener privacidad la habitación estaba muy linda. La limpieza y el personal excelente.
- Patricia (10/5): - This was our first stay at Senses and we were DELIGHTED by everything - great location on La Quinta Avenida (for shopping and dining), great facility with balconies overlooking the street as well as a beautiful rooftop pool and deck with views of the ocean, great staff (friendly and helpful). They stored our luggage as we arrived early and didn't need to leave until late.
- Jennifer (10/5): - Close to everything. Staff is legit. Hot water questionable at times but would stay here again!
- ODRACIR (8/5): - Key system was broken, so staff must open the door for us however FD staff was very helpfull
- ISMAEL (10/5): - Very nice place very clean and convenient located. Staff are very helpful specially SOFIA was great and always with a smile.
- Olivia (4/5): - When we first arrived our door key didn’t work properly we had to wait about 2 hours to receive a key that would work. The tv remotes never worked had to ask for new batteries and still didn’t work. Paid extra for the “jacuzzi” didn’t even work properly nor did it even heat up properly
- Jennifer (10/5): - Location
- monica (8/5): - Good
- Raymond (8/5): - Right in the heart of 5th ave so everything was super convenient. Being right on 5th ave it was noisy but was to be expected. Front desk staff and cleaning staff were excellent. Would definitely stay here again. There were some concerns with the room upon check in but it was addressed right away and no problems after that.
- Stéphane (10/5): - Hôtel extrêmement bien situé directement sur la cinquième avenue avec balcon, belle piscine sur le toit, lit très confortable. Bon rapport qualité prix!
- Sandra (10/5): - Thank you for everything
- Maria (8/5): - The staff was great!! But the building elevator was not working most of our staying the pool bar was under construction
- Bianca (10/5): - The staff here was great. Many reviews complained about the noise from the bar downstairs but we didn’t have any issue. There are certain things to expect when staying on fifth avenue and noise comes with that. The property was great and location was perfect.
- David (10/5): - Great staff !!! And great location !! I felt comfortable there !!
- Joel (6/5): - The rooms are nice, lots of restaurants nearby
- Gabriela de (8/5): Good choice - Excellent location. The hotel is beautifully remodeled. Just a bit of noice, being ear plugs. And please leave a notice outside your room so they clean it. Amazing staff. Playa Mamitas is the best, just 5min elaking distance.
- yoel (6/5): Good Hotel for short stay !! - This hotel was good in general . The location is great, the price was good and it felt very safe. The hotel needs a little bit of a refresh. The vibe was dead. My main concern was the water pressure (or lack thereof). The toiletries were really bad too. The elevator was broken for a day and Monday morning was very noisy with constructions around . Service was ok, straight to the point, front desk people and mostly the overnight guy were very kind. But it sounds very bad when you arrive to a hotel and the first things you heard is we are going to have extra charge if towels are stained and key ( electronic by the way ) are lost. It is not a very welcoming. Overall , it is a good hotel, just need some improvements.
- Berenice (2/5): - -grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
- Jacqueline (6/5): - Nothing unique, they never delivered the bottle of wine per stay, the outdoor jacuzzi was dirty with a big dirt stain, water came in through the glass door during rainy days, makijg a poddle, the shower handles need to be replaced,nit steady and the water sink splashes water all over, they charged me $14 dollars for a hair dye stain in a white towell that im sure when they do the laundry it would come out.. Disappointed.
- Sheldon (8/5): - Decent place. Bar below is loud til 2 am
- Sheldon (6/5): - Was not happy with the service Stayed before a was good. This time was not good service at all an one employee was very very rude
- Bobbylee70 (4/5): Hotel Senses... 10 for effort and then 0 for execution. - Hotel Senses... 10 for effort and then 0 for execution. Situated in the city centre, right on Fifth Avenue, brace yourself for potential nighttime noise. **Aesthetic:** The hotel, boasting curved walls, ceilings, and captivating lighting effects, lives up to its Artisan-themed name, creating a visually appealing facade. Unfortunately, aesthetics are where the positive aspects come to a halt. **Functionality:** - **Lighting Woes:** Bathroom lighting is too low, hindering proper mirror visibility. - **Messy Sink:** The spoon-shaped sink design leads to water splashing everywhere. - **Shower Troubles:** Our room featured a broken shower, an unsteady hand shower holder, and a malfunctioning switch between the shower handle and top shower, resulting in an unpleasant water-spraying experience. The door didn't trap water. Toothbrush glass was missing in our room. **Service:** - Reception staff, incredibly kind, appear left to fend for themselves without proper tools. - Requested a hair-dryer, initially denied, but provided in 10 minutes after a bit of a frowned. - Had to ask for water to clean our teeth from the second day onward. Coffee pods provided only for the first 2 days; none afterward. - Netflix stopped working on day 2; on day 3, the entire TV refused to respond to the remote control. - No warm water on the last day so my husband imbraced the cold shower, I had to wait the morning after. **Wi-Fi Woes:** Despite assurances of Wi-Fi repairs on our floor, it was never restored. Wi-Fi strangely non-functional on the third floor, yet there is a router that works perfectly on the rooftop where the pool is. One evening, my husband went upstairs to use the internet, and the security guy locked the door and turned off the lights without checking if anyone was there. Luckily, I was making the luggage and could go upstairs to open the door for him. **Cleanliness:** - Bed sheets stained upon arrival, never changed during our 4-day stay. - Beds made poorly with a very light sheet covering the mattress (no mattress cover), topped with a blanket and then the bed sheet. We all know that blankets aren't washed as much as sheets so why should I sleep in the sweeting sleeping bag of all thr costumers before me. - Room blinds autonomously opening or closing even in the middle if the night, causing nighttime disturbance. - Beach towels promised but never seen; thry gave us the bath towels, one provided had a significant hole, making it awkward to use. **Hits and Misses:** - **Hits:** Enjoyed the complimentary bike rental. - **Misses:** Unpleasant experience at the empty beach club, emitting a sewage smell. It might be just an unlucky day, but then they should ask for full payment of 500 pesos per person when it dies not stink bad. **Overall Impression:** While the hotel has charm and positive aspects, such as complimentary bike rentals and an initially appealing aesthetic, numerous issues, from malfunctioning amenities to cleanliness concerns, tainted our stay. The price doesn't justify the inconveniences. I would not recommend or return, as too many things did not work, making our holiday a bit unpleasant. Hopefully, when renovations are complete, these issues will be resolved, but it's wise to inquire before booking.
- Sheldon (8/5): - Great hotel and location. Just very noisy late into the night been on 5th ave
- Sheldon (8/5): - Definitely liked the hotel an very great location on 5th Noise at night from downstairs restaurant is loud but not hotel fault. There was a few minor things like no access to stairs instead of elevator on ground floor. The place is definitely worth a stay an staff were very helpful
- casey (4/5): - I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
- Oscar (2/5): - Water pressure was poor loud noises from water pump very poor service to customers elevator not working no towels at pool well if anyone is willing to receive poor service and a run down hotel well that's what you will receive.
- Jennifer (10/5): - Omar at reception was great. Nice roof top bar. Walkable every. Located right on 5th. Nice hotel at a great value
- Adriana (10/5): - Excellent hotel, amazing staff. If you’re here to party this is an excellent place to stay, located right on Quinta Avenida close to restaurants bars, walking distance to the beach.
- vickyp119 (8/5): Great location bang smack in the middle of a vibrant street,noisy bars but complete privacy at rooftop pool - We had a relaxing fortnight at this quirky hotel, we had a rooftop pool all to ourselves and the staff were so helpful and friendly ..it can get noisy at night but that didn’t bother us A big shout out to Omar who speaks perfect English and saved us an absolute fortune by recommending local restaurants off the main drag, he couldn’t do enough for us and was always smiling . Thankyou Omar for making our holiday unforgettable, hopefully your bosses will see that you practically run that hotel and need a promotion👏🏼👏🏼
- Jesus (10/5): - Good place to stay
- Ariadna (10/5): - I booked here due to last-minute travel plans and I ended up staying an extra night. The staff was very kind and welcoming (Andrea, Caro and Paulette) as well as the housekeeping team. I did not initially get my room upgrade but honestly, I was fine in the standard King room I booked. It was very clean and comfortable. The bed was heavenly, and the amenities were great. Andrea was very apologetic and upgraded my room, which was much appreciated. I would definitely stay here again and recommend to others. Location, rooftop pool/area are great as well. I did not have any noise issues, despite being right on 5th.
- laura (10/5): - The receptionist was amazing assisted in getting us a taxi to the hotel very friendly and courteous!!!!!
- juanjosea942 (10/5): Our experience! - Excellent staff, caring at all times and proactively attentive. They offer to keep our bags after our stay and gave various suggestions about great local spots, from restaurants to bars. Be aware that any hotel on the 5th avenue is going to be noisy.
- Henry (6/5): - No facecloths refrigerator didn’t work and had to go back to my original roomI booked because upgrade was horrible
- Edson Alberto (6/5): - This hotel had very nice furnishings but they appeared unkept. The TV was damaged, the jacuzzi had some strange discoloration and the light only partially worked in the shower.
- Patricio (10/5): - Great all around. Perfect for a Playa del Carmen romantic escapade
- Orlando (6/5): - So the best thing this place has going it is the location!! Right on 5th ave., it’s surrounded by restaurants, bars, coffee shops etc. Beach is not too far but they do have a nice rooftop pool. Rooms are in good condition, place was clean.. what I didn’t like was that I needed to speak to someone about my reservation before arriving…. I called (from USA) no answer.. had someone that lives in Playa Del Carmen call… no answer(he tried three different t numbers posted on website) even expedia agent called… still no answer… I kept calling several times, but nothing..if yiu are in the service industry please pick up the phone… it’s only courtesy to your future guests…
- aditik974 (10/5): Convenient hotel! - This hotel is right on 5th avenue and a great location. Although our first room was too loud late at night, the staff was able to accommodate us to an upgraded room that was more sound proof. Recommend asking about the loudness! Overall, staff was fantastic and professional. Room also had a jacuzzi which was a great addition!
- Dirceu (2/5): - The only thing good was the staff. Its a shame expedia sell a hotel in a bad situation. Room floor its cracking. No hot water at all. Inly cold water for a few minutes per day. Toilets no water to flush. We had to take shower in another room because was the only room with hot water. ( eletrical shower ) USED FOR ALL THE HOTEL GUESTS). I asked for change room but staff says they have the same problem inall rooms. By the night we cant sleep because the water bump was make to many noisy. Giving us a hope that by the morning we gona have water but was frustrating when we open the faucets and nothing more then a few water drippings. The breakfast was in a litter restaurant near. Food was good but no enough. If we need eat more we have to by extra for. Extremely disappointed and for sure we going to use another web site for searching and booking our next vacations.
- Milena (2/5): - Nos quedamos solo una noche y fue TERRIBLE! El llegar nos dijeron que no había agua caliente y que si queríamos cancelar era directo con Expedia pues ellos no podían regresar el dinero. A la mañana siguiente ya había agua caliente pero no salía agua de la regadera cuándo la ponías del lado caliente, nos tuvimos que bañar con agua fría. El A/C no funcionaba, estaba helado el cuarto y si apagabas el A/C te morias de calor porque el ventilador tampoco funcionaba y así en todas las habitaciones pues pedí que nos cambiaran de habitación porque tampoco salía agua del grifo para lavar las manos. Al hotel le hace falta mantenimiento, no se ve como en las fotos y el elevador hace un ruido como se se fuera a caer todo el tiempo. La chica de la recepción fue amable al final entendemos que no es su cumpla sino del dueño del hotel. La persona con la que te comunicas por WhatsApp supongo es el mánager no daba soluciones solo se excusaba y su solución al final fue ofrecernos un masaje de 20min que NO aceptamos y el desayuno continental que teníamos incluido nos los cambiaron por uno full. NO RECOMIENDO! 👎
- Diriet (6/5): - This property is not for light sleepers. Constant thumping from downstairs bar at night time heard in two different rooms I was given in. The interior room is slightly less but it is still heard. The beds did not seem hygienic—sheets were so old they were practically see through and had lots of stains. Pillows did not have pillow covers just pillowcases directly on the pillows. I showed the front desk and asked if she would sleep on those sheets…she didn’t answer. Good facilities but sadly they need to make small investment on their soft product.
- Marlo (6/5): - This hotel was just ok
- KAREN (6/5): - The rooms were okay but the toilet kept running, and the sink kept stopping up.
- Elisa (10/5): - Great customer service & location.
- Clarence (10/5): - Great customer service
- Alik (2/5): No reembolso por covid - No pude ir por covid positivo y nadie me contesto para generar una opción de reembolso... Pesimo
- Verified traveler (4/5): Noisy and expensive experience - Worst experience with a noisy room. We can't believe that a bar is just in the floor below. So noisy that we needed to sleep with earplugs the whole week. Definitely not recommended. Not worth the money paid. Very expensive for what it was.
- Elisa (8/5): - Hotel is perfect for a party vacation, not to relax since music is going for most of the day. The stay was great, an location is outstanding right on 5th ave….
- Landy (2/5): - I was really desappointed because i was expecting more from this hotel services was good the poople were really nice to us, but in the room it was not hot water, the balcony was really small and the pool chair was durty with smell of humidity.
- Kyle (2/5): - Awful! Trust the reviews, not the pictures, the pictures must of been taken 7 years ago when they opened. Roof top pool has no bar or hot tub like the pictures show? The bathtubs in the rooms are disgusting, hair and dead skin shoot out of the jets with the crap water pressure. Bedding is not "luxury" lol, far from it. I was promised a bottle of wine with my VIP status and never got it even after asking 3 times! Don't ruin your vacation by staying here, waste of money.
- antonio (2/5): - El fron desk Alex nunca nos resolvió el preblema la tasa del baño 🚽 nonservi teniamos que salir aser del baño a otro lado mal hotel
- Verified traveler (10/5): - We love this resort was right on 5th Avenue. Close to food, shopping, everything... we had a balcony that looked down on 5th. We also enjoyed the roof top pool. Our stay was two nights which we felt was just perfect before heading to an all inclusive out of town. The staff was wonderful, bed was comfy & had everything we needed. Would definitely stay here again!
- Verified traveler (2/5): - we checked in, went into the room, door has marks of having been forced at some point, the safe was no bolted at some surface, noice from outside was exaggerated. lobby was dark. in the entire hotel there was only pne person working. he did our registration, he gave us hes personal whatts up, in case we need somthing.we went to take a dinner. when we come back we decide no to stay in this hotel. we feel really insecure since the doors are open.noice is no going to let us sleep, and is no staff in the hotel. we came to talk with de person than did our check in. he said he can no do anytging since was saturday and the manager will be back thill monday. we leftt and find other hotel (fiesta inn)we lost our money of 8 nights. we still waiting for somebody to contac us. reservation was on de name of pedro and alicia villarreal
- Verified traveler (10/5): - We liked the location. We did not like that we had to go down the street for breakfast.
- Verified traveler (10/5): - Updated, clean and comfortable
- Luis (6/5): Not going back - No parking and staff not helping, no ice machine
- Verified traveler (10/5): - Everything is good except the parking
- Verified traveler (8/5): - Service desk was most helpful and courteous. Only problem was that the in room safe was not secured to a wall or other permanent fixture. Suggested room change had the same situation
- Verified traveler (8/5): - Location, Location, Location. In the middle to head right towards playa del carmen. Or Left towards Tulum. Hotel was walking distance to all night life entertainment.
- Verified traveler (8/5): - Location
- Verified traveler (8/5): - The hotel was very clean and the staff was welcoming.
- Jayden (4/5): Needs maintenance great location though - Upon check in I was advised my room I had already a booked an paid for was not available. I’m guessing they sold it to the couple in front of me at check in reception. I was down graded to a queen with no balcony or large jacuzzi. Although the room wasn’t all that bad. They offered me a spa or massage which I didn’t take as they gave me the voucher on the second day and it was only for 25mins so not worth the time. I was also suppose to have a full breakfast included to make up for the downgrade. I arrived at the breakfast restaurant around the corner which isn’t on premises, and passed my card over to the waiter who told me it was only continental so had to go back and get another voucher. Upon check in my room had no towels, no hand towels or bath mats absolutely nothing, including no soaps or shampoo. No phone for reception so had to go down and ask, later found out the phone in the toilet you can call reception. Second day I got my original room which was a lot nicer and spacious. The tv remote didn’t work. I also had trouble flushing the toilet in the first and second room, and then was advised there would be no water for several hours from about 3pm till 6pm so couldn’t shower or use the jacuzzi. Also the aircon was intermittent, would work for the first hour that you arrive in the room then it’s just fan the rest of the time. I advised reception, I assumed it was only that first room with aircon issue but it was both. Great location
- Mariela (6/5): Its well located - The hotel is right on 5a. The bed is comfortable and clean room
- Verified traveler (6/5): :) - La localización del hotel es muy buena, rodeada de restaurantes y bares donde pasar el rato, en cuanto a la limpieza se podian notar algunas manchas en sabanas y almohadas. Nos hicieron un upgrade gratis por el programa de rewards. Cuando quisimos utilizar el jacuzzi de la habitabitacion nunca salio agua caliente, solo agua tibia-fria (mas fria que tibia), prendimos el hidromasaje de la tina y sabia una cucaracha muerta de una tuberia El personal muy amable.
- Verified traveler (4/5): - Omar the recepcionist was the best part of the hotel, we had a few problems with the TV, airconditioning, water but he was very accomodating and went beyond the call of duty to make sure we were happy with our stay.
- Esther (2/5): - There was a Jacuzzi there, but appeared to be for one person. The problem is there was no hot water in the hotel. They knew, and didn’t mention it when I checked in. It was New Year’s Eve, so we obviously wanted to take a shower before we went out. We had to take cold showers. It sucked. Obviously we didn’t even use the Jacuzzi, since there was no hot water. They try to make it up for me and gave us an upgrade in breakfast. Breakfast is a voucher at a nearby restaurant which was not that great.
- Verified traveler (10/5): - Awesome stay at the Senses Quinta Avenida , enjoyed it so much that I stayed for another 8 days for a very reasonable rate to explore and enjoy Playa Del Carmen and its great vibe . Centrally located on fifth avenue with fantastic restaurants beaches and music to enjoy daily . Staff is top notch , very professional and courteous to your needs and spoke very good English . Rooms were immaculate and cleaned daily , and the bed and pillows were so comfortable I slept like a baby . The complimentary breakfast was around the corner at Dolce &Salato which is a quaint Bistro style restaurant with A local amazing musician playing frequently and enjoyed the food and atmosphere daily. So all in all excellent hotel ,People and city , to escape the Wuhu Flu craziness and Canadian Winter and enjoy some sunshine to recharge the old bones . Would highly recommend if you are a music lover for there is bars all around you with great musicians playing nightly . Salud 🍻
- Verified traveler (6/5): - No AC one day!! No elevator and nobody helped me with my 4 luggage’s to take them upstairs!! Rooms was pretty, rooftop and pool are nice!! Overnight FD not helpfully at all.
- Verified traveler (2/5): - This hotel is under construction and as such is not nearly what it could be - when I stayed for a day, there was construction/painting happening at the pool all day and construction in the lobby which looked like it wasn't open for business. There was also noise from the work being done and the power went out while I was trying to work. Unfortunately wouldn't recommend right now while they're renovating the hotel
- Karolina (8/5): - Place was nice and clean, staff was pleasant. We didn’t get the room we purchased but after speaking with the front desk staff we were moved to the correct room. One downside was the elevator out of service and our room was on the third floor so carrying heavy luggage was a pain.
- Gabriela (10/5): - El servicio muy bueno, los cuartos limpios y la piscina tiene una linda vista.
- Verified traveler (4/5): - Hotel's location is great on Quinta avenida, right in the heart of the action! This means it's a little noisy at night, but that was no issue for me, as I expected it. Plus, all the music and crowds stop around 12am. The beach is super close and nice as well. The staff welcomed us warmly, the room was spacious, the bed comfortable. However, I'm mainly disappointed by how things went on. On the 1st morning, we noticed that there was no water. This could happen to any hotel, so went to go to the nearby Startbucks to grab coffee (interestingly, the room had a Nespresso machine, with a Nespresso capsule box, but it was empty, so pretty useless) and use their restroom. I noticed at least one other guest from the same hotel doing the same. We were also assured the problem would be fixed in about an hour. With this in mind we went to the beach. Came back to the hotel around 12pm hoping we'd be able to take a shower. However, this did not happen, as there was still no water. We were then assured that the problem would be fixed by 14:30. Needless to say, this did not happen. It was fixed around 16:30 and then of course there wasn't hot water, so we needed to wait at an hour more so it could heat up. The whole day was ruined, we spent it in waiting for the water problem to be fixed. I was expecting a short term solution, such as a few bottles mineral water for example, but none was offered. The following day before check out, I noticed that there was no hot water again.
- Jeremy (10/5): Fantastic! - Everything was great till the end where we didn't have any water to shower or clean up before checking out. Guimell from reception was very helpful, approachable and friendly also went out of his way to help when we were struggling with our doggy super-shuttle pick up. Love the room and the amenities and great views of Playa del Carmen.
- Younsang (8/5): - Good looking and nice condition
- Calli (6/5): - The rooftop infinity pool is amazing. It is small with only 6 or 8 loungers which is nice because it wasn't busy at all when we were there. The pool deck could use some attention though. There are many swelled boards and overall it could use a paint job. Also, the one day we went up there, there were no towels. I went to the front desk and she said the laundry person wasn't in until 3 so there wouldn't be any towels available until after then. It was a bit annoying. Good thing the sunshine and the awesome view from the pool made up for it!
- Verified traveler (6/5): - I'll first start by saying we went at the end of Oct so prices are very low and we only paid $482 for 4 nights so it was bearable but if we paid close to $1k we would be very upset. Pros: - Great location, clean hotel, nice look in the lobby - Rooms are clean Cons:
- Verified traveler (10/5): - Excelent service we love the place, we will be back next year for sure. The only problem was to find parking near by
- Eliran (8/5): Recommended - Great location, nice staff but we had TV problems every day...
- Verified traveler (8/5): - I like the location right on 5th Ave. At night is loud music so be prepared. I was kind of disappointed their jacuzzi in a room wherein is not clean properly and roof top jacuzzi is old. Pool was ok need updates on flooring. Overall like my room bed is comfy, and nice pillows had good showers.I would stay again in that hotel. The price was right.
- Unforgettable (10/5): - Service received from Selene was remarkable and so nice. We loved our time there and the atmosphere helped us restore/rejuvenate our partnership
- Verified traveler (8/5): - Right located were all the action happens. We though it had food included but it did not
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