Mount Meru Hotel

Location: Kanisa Road, Arusha, tz

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Ironing service
• Massage services
• Packed lunches
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Kid meals
• Evening entertainment
• Infinity pool
• Outdoor furniture
• Beauty Services
• Manicure
• Pedicure
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Broadcast Live sport events
• Happy hour
• ATM/banking
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Golfing on site
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Secured parking
• Health or beauty spa nearby
• Swimming nearby
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Junior Family Suite

  1 Queen Bed and 2 Twin Beds

  506-sq-foot room with mountain views

  
  

  Layout - Separate sitting area

  Internet - Free WiFi

  Entertainment - LCD television with premium channels and pay movies

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service

  Sleep - Hypo-allergenic bedding, blackout drapes/curtains, turndown service, and bed sheets

  Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Room service (24 hours)
  • Separate sitting area
  • Turndown service
  • Blackout drapes/curtains
  • Free WiFi
  • No rollaway/extra beds
  • Bedsheets provided
  • Electrical adapters/chargers

• Executive Room

  Boasting a view of the garden, this air conditioned room is fitted with either a double bed or 2 single beds. The room is fitted with a flat screen TV, electric kettle and wardrobe. The room is complete with a private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Satellite channels
  • Additional toilet
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Adapter
  • Smoke alarm
  • Free gym access
  • Concierge services
  • Single-room air conditioning for guest accommodation

• Executive Suite

  This spacious and air-conditioned suite offers garden and pool views. It features a seating area with flat-screen TV, a mini-bar and tea-and-coffee-making facilities. The bathroom has a bath and shower. There is no capacity for an extra bed in this room type.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Additional toilet
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Adapter
  • Smoke alarm
  • Key card access
  • Free gym access
  • Concierge services
  • Single-room air conditioning for guest accommodation

• Presidential Suite

  This more spacious and air-conditioned suite offers garden views. It features a seating area with flat-screen TV and work desk as well as a dining area. The bathroom has a bath and shower. There is no capacity for an extra bed in this room type.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Additional toilet
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Adapter
  • Smoke alarm
  • Key card access
  • Free gym access
  • Concierge services
  • Single-room air conditioning for guest accommodation

• Junior Suite

  This air-conditioned suite features a separate seating area with flat-screen TV, a mini-bar and tea-and-coffee-making facilities. The bathroom has a bath and shower combination. There is capacity for 2 extra beds in this room type.

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Additional toilet
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Adapter
  • Smoke alarm
  • Key card access
  • Free gym access
  • Concierge services
  • Single-room air conditioning for guest accommodation

• Family Suite

  This air-conditioned family unit has 1 queen-size bed in the main bedroom and 2 single beds in the living room. The suite is equipped with a flat-screen TV, a mini-bar. The bathroom has a bath and shower combination. There is no capacity for an extra bed in this room type.

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Additional toilet
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Adapter
  • Smoke alarm
  • Key card access
  • Free gym access
  • Concierge services
  • Single-room air conditioning for guest accommodation

• Standard Double or Twin Room

  This air conditioned room is fitted with either a double bed or 2 single beds. The room is fitted with a flat screen TV, electric kettle and wardrobe. The room is complete with a private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Satellite channels
  • Additional toilet
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Adapter
  • Smoke alarm
  • Free gym access
  • Concierge services
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Gulammehdi (10/5): - Great location, excellent customer service, lovely breakfast
• Mehreteab (8/5): -
• Monique (7/5): goed en fijn verblijf met aardige bediening en lekker eten - lokatie is top in Arusha en ontbijt is erg goed de badkamer
• Mwaura (10/5): -
• Joseph (8/5): - The food was below standard both breakfast and dinner Just improve on food
• Fridah (9/5): - It's a beautiful hotel with good services Nothing
• Christian (8/5): Good - View Old Rooms
• Anastasiia (6/5): -
• Catherine Kalondu (5/5): Horrible!!! - Good Location Zero warmth on receiving guests!!!!! Very frustrated at the check in counter especially by one Elizabeth as we tried to modify our rooms to fit the 6 of us,even when we were willing to pay/top up the difference on the cost of the rooms!!! Junior suite was too small for four people and especially that it has one bathroom. Very basic breakfast. Slow or zero response on emails on enquiries!!!
• Mazen (9/5): - The suit was spacious, clean and with a nice view. The bed and pillows were super comfy. Good breakfast. Too expensive
• Mazen (7/5): Too expensive - Good location, nice pool, lovely greenery areas, comfy beds, complete breakfast The room was too hot. We informed that to the staff and someone came to try to fix it but didn’t function.
• Joerg (9/5): Teuer und Gut. -
• Annelien (10/5): -
• Jonathan (10/5): -
• HRACH (7/5): -
• Saqib (1/5): -
• Lawrence (7/5): Overall a good stay for the new year experience. - The staff were friendly and helpful. Good job with the fireworks over new years 💯 The bathrooms have a high risk of slipping due to water pooling on the floor from the shower. The Aircon has an automatic feature that almost gave me a cold overnight. These were the only issues I had.
• Akhil (10/5): Great stay thanks to amazing staff. - Good facilities and service Good do with little updates here and there. The gyms a bit sad.
• Mark (8/5): -
• Jessica (9/5): -
• López Díez (10/5): -
• Tshibanda (5/5): -
• Godwin (8/5): - Location Price and some services were slow
• MALLYA (5/5): -
• Avin (1/5): -
• Vaughan (7/5): The hotel is looking tired - Staff were friendly and very helpful The hotel is looking tired, each year I stay at the property it seems that there us less care is taken on the exterior of the building. Looking from the pool to the building classing is parting way. The Menu is average, however service is with a smile.
• Lewis K. Ruhiza (6/5): Not worth the money paid - Breakfast was good and location was strategic TV room outdated and very old bathrooms
• adam (8/5): -
• Mircea (8/5): It’s a nice place, but food wasn’t great. - Location was good This is a big hotel. It’s a nice place, but I didn’t like the food served at breakfast and the TV was not working. We had better food in our tented lodge/camp in the middle of Serengeti.
• bizimana (10/5): I will recommend the hotel to anyone - Friendly staff very welcoming they went above and beyond to make our stay comfortable The towels in the bathroom were too worn out they could do with new set. I ended up staying there for four weeks in the junior suit but TV was not working and wi fi was poor Breakfast was okay but not the best. My family enjoyed the pool and the garden, buffet at dinner times was amazing overall apart from the minor issues I would recommend the hotel to anyone
• Susan (7/5): -
• Humphrey (10/5): -
• Kimberly (10/5): - The Mt Meru hotel was the perfect place to stay before our safari. The staff were extremely helpful and pleasant as well. We would definitely choose it another time. Thank you!
• Barbara (9/5): -
• Shalev (10/5): -
• Ibnouf (7/5): Good hotel - Good hotel in Arusha We stayed there two nights for our safari trip in NgoroNgoro and then went to Moshi The hotel is nice and safe.
• Jackline (10/5): -
• Maryam (1/5): Photos don't reflect the true state! Will not Return - the state of the property needs refurb - Location The hotel is badly indeed in need of renovations. Staff need to be more attentive and responsive. Issues highlighted need to be addressed when raised. Very expensive for the state of the hotel. Photos do not reflect the true state of the property! Very disappointed . Manager was cooperative but damage already done. We were given different room to what we booked. Air con can't work. The state of the bathroom was appalling. Completely ruined the end bit of our stay
• paul (8/5): - the hotel was nice especially the gardens. The food was good, the service was good, the staff were helpful. The room was a little on the small side, and the tv did not work. There was music playing near the hotel until 3am.I think a little overated for the cost.
• Sylvie (9/5): - C'était parfait pour nous reposer entre deux activités
• Christopher S (8/5): -
• Ashu (7/5): -
• Antonio (9/5): -
• David (6/5): - We stayed as a group. One group member had issues gaining access to her room. No face clothes in rooms. They charge for bottled water at dinner time.
• kathleen (9/5): Great group trip - Comfortable rooms, great food and excellent accommodating staff
• Donita (9/5): - Breakfast was excellent - many choices. Dinner also great. Lack of a bath mat and hand towels. No Kleenex in the room
• luca (6/5): -
• Monique (8/5): voldoet aan verwachtingen en prettig hotel - ligging, en prijs kwaliteit net
• Dominique (10/5): Top hôtel avec personnel serviable et souriant - Le personnel et les équipements Rien
• Maryanne (6/5): -
• Ivana (10/5): esperienza meravigliosa e indimenticabile - Struttura bellissima camera spaziosa pulita e confortevole. Personale gentilissimo. Cena e colazione squisite Tutto molto bello. solo un po’ costoso.
• Bert Bortier (7/5): zijn geld niet waard - Locatie is prima, maar het hotel is verouderd en wordt slecht gemanaged. Te duur voor wat je krijgt ouderwetse kamers, oude TV, slecht internet
• Stanslaus (10/5): - The best.
• Matumo (10/5): Relaxing and well nourished - The staff provided exceptional service; from the front desk, to the chefs, waitresses and concierge services. They were attentive and resolved all arising matters as swiftly as they could. The food was absolutely amazing! For a conference centre not to provide laptops in the venues was a bit unusual and some of the breakout rooms were not suitable. We used the main hall and a stage was set up, but they did not have a cover for the stage, it looked shabby.
• Kirlis (8/5): -
• Kirlis (8/5): -
• Laishenel (9/5): -
• Andrea (8/5): Zum Eingewöhnen gut - Außenbereich mit Pool Die Fenster waren unglaublich schmutzig - sonst hätte man vom 6. Stock sicher eine tolle Aussicht gehabt…
• RYUNSHIK (10/5): -
• Laurie (9/5): - L'équipe est très sympathique. La chambre est spacieuse et propre. Le petit déjeuner est varié et excellent. La piscine et le parc sont magnifiques.
• Fadia (7/5): Lovely hotel, friendly staff- was a bit pricey compared to other options but we liked the convenience of being at the co - Centrally located. Nice breakfast options and lunch was also good I liked everything about the property- except the coffee. That was terrible
• Helena (8/5): - Food was amazing! and very generous portions. TV channels were not stable and then didn't work. No shower curtain and so water went far. No hand towel or bathmat.
• Eden (8/5): - The food was tasty and the staff were friendly and helpful!
• Mahamadu (9/5): -
• Miguel (10/5): -
• Bettina (8/5): - The property was very clean and the grounds were beautiful
• Clement (8/5): -
• Munira (9/5): - The staff were very friendly and always willing to help. We enjoyed the selection at breakfast, which was halaal except for bacon at a separate table. The room was equipped with a kettle, safe and mini fridge. The coffee at breakfast wasn't great but I enjoyed cappuccinos at an extra cost of 8000 shilling from Arabica restaurant. Room service was good quality but quite costly. The room key card was faulty and I had to go to reception on a daily basis to reactivate it.
• Douglene (10/5): - The staff were great and always accommodating!
• Kalimah (8/5): -
• Samantha (8/5): Great, comfortable hotel - Friendly staff. Very comfortable bed Wifi was poor. Coffee at breakfast was terrible
• SABENA (4/5): - The staff was excellent and helpful. Food was also great. However, the design of the bathroom shower was terrible and make having a shower very difficult. We had water going everywhere and we had limited towels. We kept asking for towels and barely got what we needed.
• Irene (7/5): Improve breakfast selection and standard - Location Breakfast
• Wilfred (6/5): - The hotel has a big compound with great outdoor activities. The room's equipment are getting old, with scratches on the table and TV not working properly.
• MANUEL (8/5): - Ample Parking.
• Emma (8/5): -
• Margaret (9/5): - The people were very friendly and welcoming. The hotel is nice and the people make it better!
• Aurelie (10/5): -
• Gunvor (8/5): -
• Mamadou (8/5): le séjour a été agréable - l'emplacement de l'hôtel par rapport à la ville est bien, par loin de la voie principal qui traverse la ville. je ne pourrais pas parler de petit déjeuner car je n'en prends pas. Je n'ai pas apprécié que l'hôtel ne puisse pas rembourser les nuitées non effectuées que nous avions payées à l'avance à Booking. Un hôtel doit pouvoir faire cette prestation, les voyages comprenant beaucoup d'aléas. Nous profitons pour demander à Booking le remboursement des nuitées non effectuées.
• Maurice (1/5): - View of Mt Meru Poorly lit room , room size and bed too small. Cold tea in tye morning, unprofessional peesonnel
• Atef (7/5): Correct dans l’ensemble - Le personnel accueillant La cuisine n’est pas digne d’un hôtel d’une telle classification
• Sandra (5/5): Envolvencia ambiental fantástica devido ao posicionamento do hotel - Posição do quarto , janelas viradas para Mount Merru Quarto muito velho, cofre não funcionava, fraca limpeza
• Riz Mringo (9/5): -
• Don (10/5): Very comfortable, safe, convenient - Really great place to stay good food Invite people to visit and have meetings
• Patrick (10/5): - Very clean and excellent
• Pedro Ángel (9/5): Relax y buen servicio - Jardín espectacular. Staff de 10 Piscina cierra 18
• Dominick (4/5): -
• PAUL (8/5): - A sanctuary within a busy large town. Very clean and super helpful Staff. The food, whether breakfast, lunch or supper was delicious and tasty. On the flip side, in areas it was tired and out of 3 different rooms, the shower/ bath combo always wanted to leak. All in all, a very good hotel to rest and recuperate after scaling Mt Kilimanjaro
• Karen (10/5): -
• Karen (8/5): -
• Babak (7/5): Gut aber verbesserungsbedürftig - Personal Badezimmer
• Steven (8/5): 사파리 전 후 머물기 좋은 숙소 - 아루샤 시내에 위치 넓은 공간 깔끔한 수영장 아루샤에 많지 않은 큰 규모의 호텔 욕실이 약간 낡음 조식은 비추
• dana (9/5): -
• Cindy (8/5): - Stopover for flight
• PHILIP (10/5): -
• James (7/5): -
• Deepak (9/5): Great experience with beautiful landscaping - Great Ambience,, this hotel is have beautiful landscaping & overall Ambience is just superb I think staff needs to be more polite especially in the restaurant. They should be attentive to the guest more
• David (6/5): Comfortable room but several issues - Several issues. Firstly the fridge and the TV in the room did not work properly and full credit to the staff that they fixed these issues. Two other important issues 1) unusable internet and 2) the air conditioning kept cutting out. I raised these issues with the hotel but nothing changed.
• Imee Casipong (9/5): -

Photos