The Highlands at Sugar

Location: 2173 Sugar Mountain Drive, Banner Elk, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 05:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Swimming pool
• Family rooms
• BBQ facilities
• Fax/photocopying
• Hot tub/Jacuzzi
• Sauna
• Table tennis
• Board games/puzzles
• Kids' outdoor play equipment
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Cashless payment available
• Contactless check-in/check-out
• Invoice provided
• Property cleaned by professional cleaning companies
• Screens / Barriers between staff and guests for safety
• Billiards or pool table
• Free wired internet
• Access to nearby indoor pool
• Playground on site
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Swimming nearby

Rooms Available

• Twin Room

  1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

  Features a private balcony

  
  

  Relax - Fireplace

  Internet - Free WiFi

  Entertainment - Flat-screen TV, satellite channels, and DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer

  Practical - Washer/dryer, iron/ironing board, and phone

  Comfort - Heating

  Need to Know - No housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • DVD player
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Fireplace
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Toilet paper
  • Separate bathtub and shower
  • Free WiFi
  • Bedsheets provided
  • No housekeeping
  • Local maps
  • Guidebooks or recommendations
  • Restaurant dining guide

• Apartment, 1 Bedroom

  1 King Bed OR 1 Double Sofa Bed

  Features a private balcony

  
  

  Layout - Bedroom

  Relax - Fireplace

  Internet - Free WiFi

  Entertainment - Flat-screen TV, satellite channels, and DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer

  Practical - Washer/dryer, iron/ironing board, and phone

  Comfort - Heating

  Need to Know - No housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • DVD player
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Fireplace
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Toilet paper
  • Separate bathtub and shower
  • Free WiFi
  • Bedsheets provided
  • No housekeeping
  • Local maps
  • Guidebooks or recommendations
  • Restaurant dining guide

• One-Bedroom Suite

  This suite features a fireplace, sofa, and cable TV as well as an private bathroom with a spa bath. A fully equipped kitchen with a stove, oven, microwave, and refrigerator is also provided.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Seating Area
  • DVD player
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Fireplace
  • Sofa
  • Alarm clock
  • Dining area
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor furniture
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Trash cans
  • Wine glasses

• Two-Bedroom Apartment

  This suite features a fireplace, sofa, and cable TV as well as an private bathroom with a spa bath. A fully equipped kitchen with a stove, oven, microwave, and refrigerator is also provided.

  Max Occupancy: 8 (8 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Seating Area
  • DVD player
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Video
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Fireplace
  • Additional toilet
  • Sofa
  • Alarm clock
  • Dining area
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor furniture
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Trash cans
  • Wine glasses

• Two-Bedroom Apartment with Single Beds

  This suite features a fireplace, sofa, and cable TV as well as an private bathroom with a spa bath. A fully equipped kitchen with a stove, oven, microwave, and refrigerator is also provided.

  Max Occupancy: 8 (8 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Video
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Fireplace
  • Additional toilet
  • Sofa
  • Alarm clock
  • Dining area
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor furniture
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Trash cans
  • Wine glasses

Guest Reviews

• Guest (8/5): -
• Sarah (10/5): -
• Bingchun (10/5): We enjoyed our stay overall - We love it very much It’s old and not totally clean
• Laura (9/5): Mountain Charm - The rustic, country feel to the condo. The views were beautiful. Pool was heated. The condo was outdated, but it was still nice. The shower faucet and handles were very loose from the wall. The TV's were not smart TVs and wd not go to Netflix or prime. Basic channels.
• Chelsie (10/5): -
• David (7/5): The place was nice just need to get the second charge taken care of. - Location was very nice I have been charged from booking and from the highlands of sugar mountain. It was just supposed to be temporary but I am still not refunded yet. Never nice to be double charged
• Daniel (7/5): Great location for a week-end of skiing reconnecting with my teenager daughter - Location was great few minutes away from the slopes. Amenities helped having fun while it was raining (used tennis table and pool table). Mattress should be upgraded.
• Britt (1/5): - The fridge leaking, the upstairs people sounded like horses running, which made a light fixture fall and hit my grandson, the pool wasn't clean
• Davy (9/5): -
• Robert (8/5): -
• Katie (10/5): -
• Mickeela (8/5): - Everything located close together
• Laad (3/5): It was very lovely location and property- if only maintained. - The View, cleanliness, supplies provided, location and amenities available were all good. The windows were very old, we got there in 40mph wind and -12F temps. It was windy all night, and we couldn't sleep due to the sound of the wind. AND the living room was freezing due to the draft from the old window sills despite the room heater. Bedrooms were cozy, and thankfully, we had two, so we were warm. We were in 104D, a two-bedroom apartment. The upstairs bedroom's shower was very slow. The common bathroom door did not lock properly. The road to our apartment was very steep and was slippery in the AM, when we reported to the staff- they didn't seem to care much. Luckily, it had been ploughed.
• David (8/5): - Nice view, big house During the storm, the windows were not isolated enough.
• Nadzeya (10/5): - I like this apartment, very clean and good location, close to ski resort
• Rodrigo (10/5): Me encantó y voy a seguir llendo - Me gustó mucho el lugar la vista la abitacion muy calida mas con todo para una familia poder cocinar muy lindo todo la verdad lo voy a recomendar Solo que el día estaba muy frio
• Austin (8/5): Nice staff with great views! 8/10 - Great location with good views Seems to be dated and a few items were down due to needing repairs. Furnace made a lot of noise
• Robert (10/5): - The size of the apartment There wasnt anything that I didn't like
• Lisa (8/5): -
• Courtney (10/5): Perfect View - Perfect clean condo perched at the top of the mountain. Wish we could have stayed longer, will be back! Staff was kind! Nothing
• Sarah (3/5): - The location was good. We were told we could check in at 4pm, we weren't able to check in until 6pm. The refrigerator leaked in our room. There was stains on the bed spread. There was a dead mouse outside the pool area.
• Svetlana (10/5): Amazing place right on the mountain with a stunning view! Beautiful sunsets and sunrises — absolutely unforgettable. Ver - We loved the two levels, the very nice bathroom, cozy sofas, and the fireplace. Everything felt warm, comfortable, and very atmospheric. -
• Wendy (10/5): -
• Michael (9/5): - Totally worth the money especially compared to the hotel in town!
• Jade (10/5): -
• Fred (9/5): Very nice - The view, spaciousness of room thermostat instructions
• Velera (1/5): It was ok. - It was a convenient location. The price was great, or so I thought. I ended up having to pay twice and I am still waiting for a refund. They had difficulty with receiving payment from a third party booking company. I had to pay AGAIN at checkout. I still have not received a refund.
• Alberto (10/5): - Comfy and excellent view
• Kimberley (8/5): -
• Tamara (7/5): Good location. Stay value is ok. - I liked proximity to ski resort. The fried fish smell in the kitchen and dining room the moment we walked in in a door first time to the last day. The smell stayed there. The bed mattress had a few large blood stains on it from previous people's stays.
• Sheree Ann (9/5): -
• Natalia (10/5): - Todo muy ❤️‍🩹 Las almohadas
• fofi65 (10/5): Great Location to Sugar Mountain - Located near Sugar Mountain Resort by car less than 3 min. We had one of the rear units with great views. I would have started the fireplace if I didn't have too check out so early (10 am). No time to clean it. Would be nice if check out is around noon, that would give you time to do all the chores ( trash, dishes, ashes) before checkout
• Beatriz (6/5): - la ubicación es excelente, baños y cocinas remodeladas. lavadora y secadora, agua caliente ilimitada. en líneas generales la cabana estaba bastante aceptable, baños y cocinas remodelados y cómodos, lo que si necesitan es reemplazar las alfombras que estaban muy viejas y sucias Tambien necesitan reemplazar los televisores estaban muy obsoletos y Pequenos.
• Ariane Cristina de Souza (10/5): - We loved our stay at the hotel. The view is beautiful, and we spent Christmas there, which made the experience even more special. The place was lovely and very well maintained. Nothing
• Bradley (7/5): -
• Alexander (10/5): Todo perfecto se dejó todo limpio y ordenado la basura en su lugar en lámparas externa en su contenedor - Muy bien todo Todo en orden
• Stephanie (7/5): - Property could use some maintenance!
• duck (7/5): The location was perfect and the view was beautiful! - Location Outdated
• McDermott (8/5): We’d happily come back—next time we’ll just request a more updated, cozy-feeling unit. - Great mountain view (we could see snowmaking and the main road in Sugar Mountain) and an easy drive straight up the mountain. The pool and game room were a hit with our son, the common areas felt welcoming, and the front desk team was consistently warm and helpful. The unit was also well stocked, which made the stay really easy. Our specific unit felt a bit dated and bare, and we noticed a light fixture hanging loose. The in-unit fireplace wasn’t working (still out from Hurricane Helene), even though it was listed as an amenity. A few simple touches like extra blankets and a small welcome/info binder would have made it feel more “homey.”
• Lismaris (10/5): - Good place, good location and great space. Fireplace was not working.
• Sharon (10/5): Everything about our stay was amazing. It was even better than I expected. It was cozy yet very spacious and had a bit o - Everything about our stay there was perfect. I loved its mountain charm. It was cozy, yet very spacious. We plan to go back.
• Amanda (9/5): - Great location in relation to sugar mountain. The shuttle was also very convenient if you didn't want to drive up and down the mountain. The condo we stayed in was a little dated but that didn't bother us at all, it was clean and comfortable. The receptionist was very nice. I arrived late for check-in but after hours check-in was quick and easy. My family and I enjoyed our stay and would definitely stay here again if we are in the area again.
• Josué (10/5): La mejor ubicación en Sugar Mountain - La ubicación es la mejor para relajarse! Los venados llegan a un costado del hotel !!!! El apartamento cuenta con todos los servicios y en perfecto estado…todo muy bien seteado para el disfrutar del visitante!!! ALTAMENTE RECOMENDADO!!!!
• Ali Hurtado (10/5): - Increíble experiencia ver la montaña y la estadía ahí. Los apartamentos eran super amplios y con todas las comodidades, volvería sin dudarlo, fue una experiencia para repetir.
• Helio (10/5): Perfeito - Tudo perfeito. Vista linda, casa aconchegante, tudo muito novo e funcionando perfeitamente. Perto da estação de esqui. Recomendo demais A única coisa ruim é que lá os dias passam rápido e as férias passam voando. Queria ficar mais uns dias.
• Brad (6/5): -
• Braden (9/5): -
• Brent (10/5): -
• surya Prakash Rao (4/5): Disappointing - Location is very good. Nice view. My stay was very disappointing due to the lack of comfort. The bed was incredibly bouncy and noisy, leading to a restless night. Compounding this, the room was missing a crucial amenity—no comforters were provided—and the temperature control system was inadequate. While the property does have a nice mountain view, it's misleading as you have to step outside the room to see it.
• Stephanie (10/5): -
• racine (10/5): Incredible. One of the best vacations i have ever had. - I liked the room and the view from the cabin was awesome! The staff, especially JOHN!!!... the maintenance man was so nice, friendly and brought to me tears after he left explaining what this resort went through last year. God bless him and God bless all of you for recovering and being alive and providing my wife and i the best vacation of our lives.... The staff was so friendly. Pool and games room was awesome. most comfy bed and sofa at any location i have ever been to and i have took vacation all around the planet. You have a Jem of a property! Nothing. Some rain but i actually enjoyed it.
• Vaundrena (9/5): - Amazing views!! The fireplace was not working from the hurricane, but they advertise that the room has a fireplace.
• Amellie (10/5): Cozy and quiet - It was clean, quiet, and very cozy. Not too far from restaurants and grocery stores. Me and my husband enjoyed our stay and will definitely be coming back!
• Cristiane (8/5): -
• Niehaus (5/5): average - the view and size of the rooms internet and wifi were terrible and not working. there was a dining chair missing (only 3 chairs) and the ice maker did not work
• Senthilkumar (9/5): Comfortable stay - Room was clean, comfortable stay, silent around, enjoying the nature
• Christina (8/5): -
• Alyssia (8/5): -
• Todd (6/5): - The property is older but well maintained. The unit we were assigned had an old, lumpy or cheap mattress and the headboard squeaks when you move in the bed.
• Catrina (10/5): - Beautiful area. Clean room.
• Ron (6/5): - No A/C and the people above us sounded like they were going to come right through the ceiling. Running going on almost all night.
• Joseph (10/5): - Great place to stay. Only thing it needs is AC.
• Diane (9/5): - View was amazing, staff was so helpful and friendly, and room was clean and quiet. providing at least 2 keys would have been great.
• Jane (7/5): - Lovely view, a little on the dated and old fashioned side, but certainly satisfied our needs. No AC. Floors were not clean at all. No equipment to remedy that and be able to clean them ourselves. Very short staffed so not really anyone to ask. A lightening strike took out the Wifi, not their fault, but it was not communicated to us, and I am sure they were inundated with all the people calling them to ask what is happening. Obnoxious loud neighbors.
• Katie (10/5): Great view in a quiet area! - Quiet, great view, easy to find, comfortable, full kitchen. Nothing
• Jessica (10/5): Home away from home - The rooms are amazing and clean and nice, the views are beautiful and peaceful. The staff is nice and helpful. We will be returning soon.
• Jessica (10/5): Exceptional - Easy after hours check in. Nice condo, beautiful view
• Joy (10/5): - We were there to celebrate my son’s 15th birthday! We enjoyed everything in the surrounding areas. We had an issue with our washer and they fixed our issue the next day! We will definitely be back!
• Colby (10/5): - It was awsome
• Hattie (6/5): - The swim pool did not look clean the hot tub. The Jets didn’t work and it looked like it was molded. It was so old ,did not realize they did not have air conditioner. We were on the bottom floor. Needless to say it was a bit hot thank goodness it wasn’t in July or August that we stay there.
• CORINNE (10/5): Love it here! - We come here everytime we're in town. Great value, friendly staff beautiful views!
• Angela (10/5): - Beautiful serene Mountain View. Grocery and restaurants within 5 min not walkable but driving. Staff was very friendly. Apartment was very clean and I would definitely recommend
• CORINNE (10/5): Love Highlands at Sugar - This property is older but we like it's authenticity. The staff is pleasant, the unit is very spacious and the views are spectacular. Its our 3rd visit and we'll be back!
• Pamela (10/5): Exceptional - Location and cost
• Erik (8/5): - A wonderful older property with great amenities.
• Cristiane (6/5): You have to clean - The bathroom was not clean. The room did not look like the one I rented, and the main thing is that the bathroom ceiling had dark stains that looked like mold. Oh, and you have to clean it before leaving the place, which I only found out after I checked in and they gave me a paper saying that I have to clean the fireplace if I use it and take the trash out of the apartment and throw it in a trash can 300 meters away.
• Analyn (6/5): - The unit was very spacious and the amenities (pool, hot tub, and game room) convenient and accessible. The location was perfect for us, as we were there to visit the Sugar Mountain Resort (only a couple miles down the road). The unit was not clean at all. Hair in the showers and sinks. Dirty under the beds and couches. The dishwasher was full of dishes from a previous. The walls and floors are old and not maintained. The refrigerator smelled horrible. We only stayed for a few nights and ate at the local restaurants, but the refrigerator smelled horrible, just for using it for keepung our bottled water. We returned one night after night skiing and the refrigerator smelled so bad, we had to turn on the microwave vent to help air out the kitchen.
• Mariia (10/5): - Big rooms, cool balcony, clean and usable kitchen!
• Michael (8/5): - Very spacious and clean.
• Misty (8/5): - Lots of space in the apt but it’s pretty outdated. Need the pullout couch replaced. The pool and pool room appreared very dirty. Would stay there again though for location and size.
• Paul (10/5): - If you are going to sugar mountain skiing great place to stay 2 minute drive to ski area parking lot.
• Tais (8/5): Very good -
• Jennifer (10/5): - Very helpful and responsive , beautiful views, clean, will definitely be back!!
• Michael (10/5): - great location and value.
• james (6/5): - Property was good, but the following need to be addressed: Some dirty pans and dishes. Some pans had buildup on the bottom with no steel or sos pans to clean them. No dishwashing soap to clean dishes or silverware and no silverware basket to put them in the dishwasher. Burners on electric stove did dot fit and were not able to be leveled and only 2 of the burners could be used. The mattress is old and somewhat lumpy. Bedspread did not seem to be clean.
• Lukasz (8/5): - I didn’t like tv , too small and not smart tv
• Krishna (8/5): Gives you the cabin feels. Perfect for a Ski trip! - The place is older but completely redone. Everything was great. The only thing is that the ceiling is paper thin and you hear the people above you.
• Verified traveler (10/5): Awesome place - It was great, the staff were helpful. The views were awesome.
• Lauren (8/5): Close, clean, and properly priced. - Great value and proximity to the mountain. The units are quite dated, but very clean. We would stay here again for the price.
• Brennan (8/5): Very good -
• Natalia (7/5): Great location with awesome biews, better upgrades. - Location was perfect for Sugar Mt. Check in was easy and comfortable for what we needed it. It is a little outdated, if u are staying on a unit with an upstairs unit you will hear every step, noise, all I mean all even if the bes moves🤦🏻‍♀️. Jacuzzi they need 2 for the amount of people staying we had to wait for people to get out.
• mark (6/5): - WATER PRESSURE WAS NOT GOOD. NO WATER AT TIMES. ALSO TV CHANNELS DID NOT WORK. WE GOT ONE CHANNEL TO WORK.
• Lorin (10/5): - Great stay! And a short drive to the ski resort which made the trip enjoyable
• barry (8/5): - Hot tube and pool tables were nice
• Steven (9/5): Superb -
• ben (10/5): Perfect - Perfect spot to get the lodge/ski resort vibe without the added expense. Short drive to skiing
• Meralyn (4/5): - The place was very convenient for us to go skiing in sugar mountain. The condo was spacious but not maintained at all. The headboards on the bed was shaking. The floor was sticky and dirty. There was popcorn behind the sofa. There were bathroom lights that was broken from its fixture. And the water preyin the bathroom was very low. Half way in the shower the water stopped one night. I took pictures and shared all this with the office staff when I checked out. I wish they would maintain this property as it’s on the mountain. Just need to make sure you have a 4x4 specially during winter.
• Ranka (8/5): I would definitely stay at the same apartment complex, maybe I would explore different apartment. Overall stay was ok. - Stuff was very nice, it had everything one family need it. It was not the first class but there was enough for the value. Even though we brought everything, salt, sugar etc. still I was very surprised that there was literally nothing there not even table salt and pepper…
• Bobby (8/5): Nice Getaway - TV did not work. The room was not the same as the photos. But it was comfortable, staff was nice and communication was great

Photos