Hangzhou Bokai Westlake Hotel

Location: No.32, Qingnian Road, Hangzhou, cn

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 12:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Non-smoking rooms
• Room service
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Ironing service
• Private check-in/check-out
• Concierge service
• Staff adhere to local safety protocols
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Shared stationery like menus, pens are removed
• Process in place to check health of guests
• Face masks for guests available
• Thermometers for guests provided by property
• Front desk (limited hours)
• Express check-in
• Internet access

Rooms Available

• Deluxe Room, 1 Double Bed

  1 Double Bed

  161 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - LCD television with digital channels

  Food & Drink - Free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Smoking And Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Rainfall showerhead
  • Smoking and Non-Smoking
  • Bedsheets provided
  • Laptop-friendly workspace

• Sunny Double Room, Only 3 Hours(Pick The Time From 8:00 To 20:00，Can Not Stay Overnight)

  Featuring free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room has parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a wardrobe. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Cleaning products
  • Clothes rack
  • Drying rack for clothing
  • Trash cans
  • Socket near the bed

• Economy Double Room

  Room can accommodate up to 2 adults. Room comes with a flat-screen cable TV, a work desk,a seating area, a closet and an attached bathroom with a hairdryer and a shower.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Cleaning products
  • Clothes rack
  • Drying rack for clothing
  • Trash cans
  • Socket near the bed

• Standard Double Room

  Located on the higher floors, room comes with a flat-screen cable TV, a work desk,a seating area, a closet and an attached bathroom with a hairdryer and a shower.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Cleaning products
  • Clothes rack
  • Drying rack for clothing
  • Trash cans
  • Socket near the bed

• Double Room With Computer

  Room features a computer. It comes with a flat-screen cable TV, a work desk,a seating area, a closet and an attached bathroom with a hairdryer and a shower.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Computer
  • Cleaning products
  • Clothes rack
  • Drying rack for clothing
  • Trash cans
  • Socket near the bed

• Business Twin Room

  Room is 18 square metres and comes with a flat-screen cable TV, a work desk,a seating area, a closet and an attached bathroom with a hairdryer and a shower.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Cleaning products
  • Clothes rack
  • Drying rack for clothing
  • Trash cans
  • Socket near the bed

• Standard Triple Room

  Up to 3 adults, room features a computer. It comes with a flat-screen cable TV, a work desk,a seating area, a closet and an attached bathroom with a hairdryer and a shower.

  Max Occupancy: 4 (3 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Computer
  • Cleaning products
  • Clothes rack
  • Drying rack for clothing
  • Trash cans
  • Socket near the bed

Guest Reviews

• Lee (8/5): Hotel is closed for renovation. They rebook us - Hotel is closed for renovation till 26 Jan 25. In case you are at the hotel, do knock the doors. The hotel receptionist is still inside the renovation ongoing hotel. She will call a taxi to bring you to your rebooked accommodation which is located near Wulinmen. Rebooked accommodation is ok. About the same. Pics as shown.
• June (2/5): - Terrible, Terrible Terrible!! Hotel is closed for refurbishment, reception area is in a complete mess with tens of beds and mountain of bedding! Hotel only informed us that they're closed for business upon arrival, we were told that they will take us to another nice hotel and we have to pay in full for the first night, so we paid ￥373. A driver came and took us a hotel past the West lake about 10 minutes, we found the hotel in an awful dark backstreet under some residential buildings, Address is XiHu District, North Jinzhu Road number 21Garden area.- the type of rooms would normally cost around ￥100 or so, room bedding was clean but smelled bad then found bedding were damp feel。But Bokai Boutique WestLake hotel charged us￥373 via WeChat! What more it's not the standard hotel I had in mind to stay at all!! It was late in the evening 9pm, we were tired and disappointed not had food, so we decided to remain till morning. I contacted Expedia agent requested cancel the next two days of bookings with Bokai Boutique hotel. Totally absolutely disappointed with this SCAM hotel!! Expedia website, I kindly advise that you should remove this awful hotel from your site and inform other guests of their business closed so no more innocent guests get caught up in this awful experience as we have!! Scam hotel address is 32, Qingnian Road, West Lake District – Hubin Area, Hangzhou, Zhejiang, 310001 AVOID Avoid at all cost!, in case they trade under another name in future!
• fang lee (4/5): - The room got cockroach 😞 all dirty
• Daxin (6/5): - Property is old. Location is closer to subway, restaurants and about 15 mins walking distance from west lake area.
• Verified traveler (6/5): Ok room, less ok personel. - The room was clean and OK for the price. The personel, however, could not speak English and seemed a bit incompetent, they could not propperly help me order a taxi.
• Su Gil (8/5): - 가성비 아주 좋음
• Lucia (10/5): - Great location and the service was exceptional, front desk service was extremely helpful in anything we needed.
• Yenni Marlina (8/5): - The hotel location is walkable distance to the famous West Lake (Xihu), not far from rhe subway station, close to a mall, in neighbour hood quite a lot of local restaurant with friendly price.
• Yenni Marlina (8/5): - The hotel location is quite close to West Lake (Xihu), near hotel quite a lot of local restaurant, the hotel is quite close to xinhua book store, from Hangzhou East Station quite close with taxi. The hotel staffs are nice but they only speaks mandarin.
• CHUNG-YEH (10/5): - 飯店服務人員很細心，有問題會很細心的回答
• Shengli (10/5): - The property is close to Xihu lake and many other tour sites. It is also close to shopping areas. Property is clean and bed is comfortable. staff are friendly. The only down side is the room and bathroom are small.
• perapong (8/5): - ตำแน่งที่ พักค่อนข้างดี มีร้านอาหารอยู่รอบด้าน สะดวกสบาย ราคาค่อนข้างโอเค
• Ka Yee (8/5): - Not bad, location is good
• Song Wei (8/5): - Older fixtures with an excellent bed. Great value for money. Very helpful staff. Located in a older neighborhood, if you want the authentic Chinese neighborhood feel, this is for you. I would definitely book again.
• Verified traveler (8/5): 交通便利方便，但房間味道不好 - 房間充滿煙味，別間人偷抽煙的味道會一直傳過來，很麻煩
• Roger (10/5): Pleasant boutique hotel - Comfortable hotel at a good price in a lively part of town. They don't do breakfast and the local coffee shops open a bit late. Metro is just around the corner
• Zuzana (8/5): - Hotel was satisfactory, we had a nice time there but it is in a rundown condition. The neighbourhood is fantastic though, lake is close by and right next to the hotel are great local dining options, noodle shops, dinner restaurants serving wok veggies, meats...bakeries...and right in the front of the hotel is a very nice tea/coffea place that serves the best matcha latte! Everything very cheap, no touristy prices. The minus of the hotel is the cigarette smell in the corridors, which inevitably got to our rooms, because some inhabitants of the hotel smoke and leave their rooms open to vent. We didn't smell too much smoke on the other floors, so we might have been just unclucky with the position of our room. Staff was very nice but nobody spoke english so we communicated through google translator. However, if you want a real, local, chinese culture and experience this is a great place to start.
• Ryoko (10/5): 西湖近く、地下鉄駅にも近い。ロケーション抜群 - 連続して一週間ほど滞在しました。 まずロケーションが素晴らしい。西湖まで近く、旧市街地の中心部といって良い場所です。地下鉄1号線定安路駅にも徒歩３分ほどで、どこに行くにも便利。 朝ごはんはホテルの周りにバイキング形式の食堂や古くからの小食堂などがたくさんあり、肉まん、小籠包、おかゆ、豆腐脳（豆花）など好きなものが食べられます。 居心地も良く、滞在中に嫌な思いすることはありませんでした。お掃除時にタオル交換、ミネラルウォーターが補給され、自分でお水を買う必要はありませんでした。上階の洗濯機が無料で使えたのもありがたかったです。 外国人が泊まれる宿が限られている（ユースホステルなどは外国人を受け入れなくなっている）現在、比較的安価でしかも必要十分なサービス、このロケーション。また利用したいと思います。
• WONSIK (10/5): 호텔 후기 - 서호와 백화점 및 번화가가 인접하여 있고, 가성비도 상당히 좋아서 항주를 즐기기에는 더없이 좋은 호텔입니다.
• Matthew (10/5): - A excellent motel we have enjoyed so much
• Yu (10/5): 3 night stay - The location is perfect, near the West Lake and the price is affordable. The staff was very friendly, especially Miss Hu helped us solve the problem by long-distance call after we left Hangzhou.
• CHIEN KAI (8/5): - Good
• Fen (10/5): - Great service! staff even offered us her fruits to share. Good location too
• Nicole (4/5): - The staffs are friendly. Managed to checked in earlier at 12pm without extra charges. However, the room is dusty including its beds, floor and cabinet. The beds linen are not clean as we felt itchy after waking up from bed. Cleanliness of rooms need to be improved
• Verified traveler (4/5): - It's bit noise from upstair, sound insulation not very good
• William (10/5): Great little hotel - This nice little hotel deserves more than its "Good" rating at this time. It's on a cute residential street in the Hubin area which is a premium part of town next to West Lake. The rooms are smaller but very well appointed and maintained. Good wifi. I wish the doors were better sound-proofed. The staff speaks little English but goes out of its way to help, and they always do. I'm very impressed with this place and plan to stay again.
• D. (8/5): - I like walking so this hotel is suitable as it can let me visit a few hot spot only by walking around
• TN (10/5): - Recommended
• Verified traveler (8/5): - Hotel staff helpful
• Verified traveler (10/5): - The staff was great to deal with. If I needed something it was done with no questions. Early check in was great as well. The price was fantastic and it is located in close vicinity to West Lake. Room was a bit small but I only used it for sleeping so no big deal. Taxi to airport was there on time at 6 AM
• Sharon (6/5): - Location is good. Room condition is clean but have mosquitoes which can be improved.
• Yiu Man (2/5): not comfortable to stay,poor maintenance ,smelly - smelly carpets , toilet suit looks ugly (stains inside) ,air cond not enough .( very very poor maintenance )
• Kwan Chong (10/5): Overall a pleasant experience ! - Excellent location, friendly and helpful staff, overall a pleasant experience !
• Philip (2/5): I would not give it a single star. - The hotel is in a relative convenient location, and that's just about the only positive. In general the hotel is poorly maintained. The service is very average at best. The public places are poorly maintained and dirty. The room reeked of smoke, with mouldy stains and marks on the wall paper which is peeling off in places. The room is cramped, the shower does not drain properly, the AC does not work properly.
• live2voyage (6/5): - Very hard beds, no mini-fridge, no breakfast. No English spoken.
• Verified traveler (8/5): Good location - Good location. Worth the price. Near public transport.
• Verified traveler (6/5): - carpet is very dirty, in room is in run-down condition, poor wifi connection
• keith (8/5): Good hotel - Nice hotel for the price and location. Very friendly staff but speak very little english.
• Verified traveler (8/5): - the location is very good,near the tube,staff is very nice,a good choice
• Visitor (2/5): Different from the display photos - Not suitable for comfortable living, tho that staff is nice.
• Chelsea (6/5): - Very noice in the early morning and room got smell of smoke
• Wai Chi (8/5): Comfy hotel . - Conveniently located hotel near the west lake and the metro station within walking distance . Room not large but comfortable . Restaurants can be easily found nearby . Front desk staff were helpful and polite .
• Trinh (6/5): - The staff can’t speak English, it said free breakfast but no breakfast at all
• William (8/5): Recommended - This hotel is brilliant. Excellent location. Charming room. Good sound insulation, wifi. No one speaks English, but that's typical of any three starvin China.
• yee ting (6/5): - overall is ok , some staffs are helpful, some staffs are really not service oriented at all
• Verified traveler (8/5): Good Location - Location was good, near to MRT, tourism attraction and food street The bad thing are water pressure too small and smell of smoke Room cleaning is okay, need to improve
• Verified traveler (6/5): - The staff is rude. They first couldn't locate my reservation and when I try to argue with them and the manager is quite inpatient and almost yelled at me. But in the end he found my reservation. I am not coming to this place again for the bad attitude. btw, the free breakfast is very few options and terrible.
• Verified traveler (6/5): Hotel close to West Lake and amenities - Good things 1) Spacious beds 2) Staff was friendly and helpful 3) Location was close to West lake, shopping places. Things requiring improvement 1) Bathroom having glass, which is simply not acceptable. 2) No fridge 3) Room next to elevator so noise resulted in disturbed sleep 4) Aircon whose temperature could not be controlled 5) Limited breakfast options (nothing vegetarian at all, no fruits, milk etc) 6)
• Verified traveler (6/5): Just convenient. No english - Took one hour to checkin. Could not find my reservation made with hotels.com. talk to 4 different person to get my room. There is no non-smoking Room. Hard bed. No place to sit down for breakfast. The only positive thing is the location.
• Robert chan (8/5): Nice and will be back again if visiting HangZhou - poor breakfast; mainly no coffee & bread offer. Clean bed & comform room. Not crowded & busy area. Local food availabe next to hotel
• Chan (6/5): near Xi Hu area ,wlaking distance - The hotel room clean ,but the mineral water need to paid,the hotel didnt mention on that.
• GUAN CHEONG (4/5): Old, worn, smells funny but still very livable - Didn’t like the fact that they put us next to guests who puff. But then again, this is China. Who doesn’t smoke here? Room: Just nice for two adult guests and two large size suitcases; anything more would be a bit of a squeeze. Room is very poorly designed. There is a wardrobe, but using it is like trying to open a car door with a car/wall 5 inches away from it. Room and bathroom could do with hooks/hangers to compensate for the previously mentioned unusable wardrobe. I did not managed to get WIFI in the room. Carpets may be clean, but they look stained, out and really worn out, The a/c in my parents’ room (210) needs a smack on the head; doesn’t seem to work. Try to ask for a room that faces the street. Though it can get a wee bit noisy, it is definitely better than looking at someone else’s kitchen and seeing for yourself what the lady opposite is cooking. Bathroom is compact, shampoo, soap and hairdryer are provided. Service: The lady who checked us in (1800-1900hrs) was very friendly and helpful. Tickets to Song City Cultural Park can be purchased from the hotel. Location: Taxi from HangZhou East train station to the hotel costs RMB40-50. We paid no more than RMB60 to get from Song City Cultural Park to the hotel. I did not take the metro, but I reckon it to be quite close by. Plenty of affordable eating places around. Be warned, most of these places close early e.g. before 9.30pm. West Lake a.k.a Xi Hu and the shopping district is within walking
• Bradley Jay Singley (6/5): Excellent location, Great Price ... But ! - For the price of the room / stay ... all and all ... all was OK.
• Xu (6/5): - in a narrow alley. not very convenient to take a taxi, but close to some scenery sites
• lee (6/5): west lake scenery - its worth going to hangzhou esp the west lake scenery and around 7pm you have musical fountain.
• LIM (2/5): - Very bad. I give them only 1 star. Bad service, When I reach at the hotel and told that when I booked this hotel it was mention 3 stars. But the staff look at me and laugh. They say they do not know. Very bad service. No help at all. Everything is not working well. The air con is not cold.
• LIM (2/5): BAD HOTEL - very bad service. Hotel.com rated this hotel 3star. And it do not have the standard for a 3 star hotel. I only can give them 1 star. Service is bad. And the hotel staff is rude and not kind. Everything says cannot. NOT HELPFUL. VERY BAD BAD SERVICE.Please do not stay at this hotel as the price is not worth it at all.
• Simon (8/5): Standard hotel, little overpriced. Skip breakfast - A pretty standard hotel in a good location near the west lake, perhaps slightly overpriced. Had at least one member of staff who could speak excellent English. On one day they forgot to clean our room which wasn't great, but dealt with by staff when told. Also, the breakfast was very unimpressive: hard-boiled eggs, steamed buns, baozi, rice porridge and some condiments. In my experience, cheaper hotels have offered much better.
• Michael (8/5): Comofortable spot at a Good Price - A really great little spot. Close enough to the main attraction (the lake) to be accessible, but not so close as to feel like it's all about the tourism. Low key and comfortable
• Victor Jose (6/5): Good budget option in quite local street - Located in a quite local street and very close to the Westlake, Bokai hotel offers good accommodations at a reasonable price.
• Verified traveler (8/5): Quite and clean place - It was relaxing, next to a traditional cultural street. It 1km to the nearest train station. There are convenient stores around. Unless you are familiar with the place you will need a bit of time locating the hotel.
• David (8/5): Bed was hard but rest of room was lovely. - This was a 10 min taxi ride to the airport. They also have a free shuttle to the airport that starts at 6am. My first room didn't have a fridge but the relocated me to one that does. I couldn't get on wifi, but didn't fiddle with it my stay was super short. One or may two desk clerks spoke English
• Verified traveler (6/5): - No complimentary drinking water unlike almost all the same price range hotels I've stayed at in China.
• amy (2/5): a very tiny room - The room was so small, I have never had a closet placed right next to my bed n I meant one has to get on the bed to get to the closet.
• Verified traveler (8/5): Clean and quiet - Nice location and clean. Close to train station. But a bit expensive.
• koh (6/5): Value hotel room with a short way to West Lake - Stayed in the hotel for 3 nights last week. Room was clean but dated. New carpet was laid recently. Very spacious for a 3 single bed unit. But the wifi was very bad. The so-call in-room high speed wired internet connection is very slow. It was actually connected to a PC supplied by the hotel. Made my third night booking last minute due to flight changing issues on 26 Feb 16. The friendly receptionist advised me to make the hotel room reservation via Hotels.com as the listed price was much higher. She was nice enough to offer me the same hotel room although I chosen a lower price family room. Lucky that I was able to speak Chinese which allowed her to understand my predicament. She was very accommodating and even helped me to secure a reduced rate if I could leave the hotel room before 6pm.
• Verified traveler (2/5): 00000 - I went another hotel because that hotel was terrible and I did not sleep. So now I want my money back please
• Des (8/5): Overall good hotel - Overall quite a good hotel, in terms of location, value for money. Near to subway, about 5 mins walk. Wifi in China is dead slow (perhaps we are used to high speed internet in Sg). Hotel provides condoms (not free thou) which made us thought it look like a transit hotel for some quickies (LOL), at the same time we felt it was kinda dirty bed sheets. Very helpful counter staff (daytime ones). Will stay here again.
• B W L (4/5): - Receptionist was friendly. Hotel was basic and very affordable. Occasionally smells of sewer but that seems to be a common issue with the plumbing in China.
• B W L (4/5): - Hotel very cheap and you do get what you pay for. Room was very damp and mouldy. Bed was hard and pillow was flat. The rooms smells slightly of sewer but i understand that this is common with the plumbing in China. Highlight was the fact that the hotel is close to Westlake and the market at Hefan St.
• Dianne (8/5): Busy in Hangzhou - I went for a wedding - and was kept busy with visiting friends when not at wedding events. I did walk around the area exploring the shops and old buildings, and walked along the West Lake. I would stay there again, no problem.
• Yeo (8/5): Going back to stay this hotel - Walking distance to the Wushan might market. Less selection of food for breakfast
• Rimmy (4/5): Holiday trips - Room not clean. Quite far from train station. Breakfast is the worst I ever eat. Too simple like and not worth taking the breakfast deal.
• Verified traveler (10/5): - Stayed there for several nights. Decent place at affordable price
• brian (8/5): West lake break - Wasn't expecting a lot ,started with Google map address different to hotel address in confirmation email.on checking was assured the address was correct, which it was. Found hotel relatively easy having done research re site. Friendly staff at check in, room was better than expected..no overpowering cigarette smells! Room was dated but linen good and room very clean and everything was working. Think was value for room rate, not that different if had walked in off street. Was easy walk to shops and to lake. Not far from metro. Would stay again.
• Malin (6/5): O! - Nice hotel, breakfast typically chinese, and not at all western
• Fan Sheng (10/5): Awesome location! - The hotel room is clean and spacious, it's just a short walk to west lake and there's food in the neighborhood. It's also 15mins walk from the night market. Awesome location!
• Peder (6/5): Economy hotel not too far from lake - Nothing to write home abort, but it does the job
• Raymond (4/5): Petite room - Staff friendly and helpful. Room very small, lighting inadequate, bed linen not changed during stay (one week).
• Verified traveler (4/5): Westerners - you have been warned - The room was small, there was no WiFi in the room but it had an old computer for use, however I was slow and no Skype - also most of the time any instruction on it was in Chinese. I could use my laptop in the Lobby but Skype was difficult. The "includes breakfast" was only a Chinese breakfast meaning porridge and only between 7 - 9AM - something we were not told about on arrival. We missed breakfast therefore on the first day but in view of the state of the hotel i.e. cleanliness etc I am glad that we did not partake. If any hotel inspector took note of the public toilet ( let alone anything else in the hotel ) it would rate a minus 3 Star. If you are used to Western Hotel star status this hotel does not have any stars and I am surprised that it is listed on an International Hotel Booking site. There are no porters, there are no rails to get up the stairs to the hotel and no English information at all.
• David (6/5): OK Stay - We very much enjoyed being in Hangzhou, and this hotel was ok.
• Lauren (4/5): Practically held my breath the whole week - My room was particularly disgusting- especially the carpet and when I compared notes with my colleagues staying in the same building. Almost upon check-in, I went to the supermarket to find room freshener, room spray, even insense....didn't really even mask the smell. The front desk asked us to pack up our luggage each day and store in lobby because new carpet was due to be installed. This was very inconvenient, and carpet was finally installed on my last day. New carpet was one issue and it did help with the stench, however, generally, it would take quite an overall to clean-up this dive, love hotel... Probably should be a 0-1 star hotel at best.
• Verified traveler (6/5): Wifi had really good signal - Wifi had really good signal but really to slow the breakfast was smal but a pretty cheap hotel so you get what you get
• Natalie (8/5): Great location, clean, comfortable - Fantastic location right in the old city area, walking distance from the lake, where there are restaurant bike rentals etc. Staff was really friendly and helped with directions and bike rentals. However, this didn't seem like a place that many foreigners stay at, staff had very very limited English.
• Verified traveler (6/5): - good: location, air con bad: breakfast is rubbish.
• Kelvin (6/5): decent 3* hotel - 15mins walk to west lake and malls. Room not big, furniture a bit tired but clean though.
• FUI FUN (2/5): Worst hotel I have stayed - Have requested a high level room. When I check in at 5.30pm was told all taken up which is not possible as I have requested months ahead. Was given a room at 2nd floor where I have to endure the bad sewage smell from the bathroom for the whole night and the carpet was so flirty. Worst then a restaurant carpet. When I complaint the next day, they are reluctant to change my room as the hotel is full. I asked "Do you expect me to endure the sewage smell for 4 nights?" Then they show me 2 rooms on the 4th floor.I found used slippers under the bed in my new room. Guests, please think if this hotel is clean or not?If I have not fully paid this hotel, I would have walked out and book another.Infact 2 nearby hotel(Home Inn Kaiyuan Rd/SSAW hotel) is very conveniently located.Go to their guest toilet on the 2nd floor and one will know how clean is this hotel.The room is so small that I cant even move myself in to hang my clothings in the wardrobe.Furnitures are old.Room size is worst than those in HongKong and Japan
• Verified traveler (8/5): Convenient location - Hotel is conveniently located near Westlake and and Wushan Night Market. The train station is also 10-15min walk away as well. Room wise, we were offered the triple room on the first night since there was an oversight on our booking and their normal rooms are already fully booked. Poor impression on the triple room - poor lighting, noisy as it is located near the main road and rusting water boiler. However, the normal 2pax rooms were much better - clean and well-lighted. Just one point to dislike about - that there were always flyers and name cards offering s*xual services being slotted into our rooms. Not sure if this is a norm but might not be suitable for those with kids. Nevertheless, it is still a stay that is value-for-money for the location convenience.
• Verified traveler (10/5): great hotel - the hotel was great. It was clean. I got a single room for me and my girlfriend. The hot water was good. It's very close to west lake, Carrefour mall, restaurants, and other little stores. There is also a police station on the other end of the corner!
• Verified traveler (10/5): Good deal, comfortable with breakfast - Good deal, comfortable with breakfast
• CHOY CHAN (10/5): Staff friendly - Location great,staff friendly
• WRse (8/5): Good value for money - We rented a double room with computer. The room had a comfortable bed and a nice bathroom with shower that worked well. The size of the room was not big, but quite ok for two persons and the moderate size is an advantage when it comes to having a warm enough room in winter time. Since it is custom in southern China buildings not to have radiators for heating, but to use the air conditioning system blowing hot air, which doesn't work when you leave the room, a bigger room will be difficult to keep warm. The computer didn't work, but there was functioning Wifi, although quite slow on international addresses. Staff of the hotel were quite friendly and the Chinese breakfast, served from 7 Am, was excellent. The location is convenient, in a quiet street with several cheap restaurants serving good food and short walking distance to major streets with good bus connections to get anywhere in the city. The hotel helped us to book a very interesting one-day excursion to the aincient water village Ou Zhen - highly recommended!
• Luis (8/5): Great hotel with all the Basics - Very friendly staff, though limited English, in an excellent location. The room was small but met all my needs. Very clean, tidy and organized. I wish for better water pressure, but that's my only criticism. The wifi was strong, breakfast was decent and best of all, walking distance to Westlake.
• Rajat (6/5): If you are English speaking please avoid.. - There is very little cooperation from staff. They are very difficult to communicate with. There is limited
• CK (6/5): Good Location - Easy walk to MTR. West Lake, Food Street are within walking distance, Hotel is a bit old style but quite well kept. Breakfast is okay, if you do not expect too much. Hotel is in a quiet street, old neighbourhood. A few minutes walk, and you are on a busy street.
• Syzygy (8/5): Great location - The hotel satisfy the needs of a free-and-easy traveller. Located a-stone throw from Ding'an station and 2 night markets. Forget about the breakfast, which catered for local travellers. The room is clean and air-conditioning worked alright. It could be improved with additional pillows and frequent vacuuming of carpet.
• zoozoo (6/5): Good Location + Friendly & Helpful Staff - Friendly customer service - front desk personnel, cleaners and waiting staff were polite and helpful. All of the front desk staff wore a smile, with the willingness to assist. Keep it up! The breakfast was simple yet not too bad, containing porridge, Chinese crullers (youtiao), hard-boiled eggs, pork buns, steamed buns and cow's milk. It would be great if the hotel could serve soymilk for guests with lactose intolerance. Overall it is a good choice for budget travellers, thanks to its customer service and strategic location (a stone's throw away from Westlake, restaurants, cafes, retail outlets, convenience stores and massage centres), despite the smaller-than-expected business twin room.
• Myek (6/5): First time in Hangzhou - 1. Breakfast include buns, eggs and congee - filling 2. Hotel staff are friendly but do not speak understand the english language. We speak the chinese language and so we have excellent services from them. 3. near sub-way and quite a walking distance to the West lake. 4. Supermarket, noodle shop and massage available right infront of hotel. 5. Just about right for the price paid.
• W.D (6/5): Good Location, No problem with food - Room a bit small, otherwise others O.K.
• Bangkokian (8/5): Great location by metro and the public bicycle rental kiosks! - Location was superb if one needs to utilise Hangzhou's railway stations as the metro station is nearby. 2 public bicycle rental kiosks are at the footsteps of the hotel. The wushanlu night market is very near! Out of the hotel's lobby and turn right all the way into the night market. The city centre's Carrefour supermarket is a short walk away (or a bike ride away) and so is the other shopping options. Room is very comfy but breakfast could be improved upon as it is a purely Chinese breakfast range.

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