Real de Chapala

Location: Paseo del Prado, 20, Ajijic, mx

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 01:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Swimming pool
• Restaurant
• Terrace
• Luggage storage
• Tour desk
• Ironing service
• Hot tub/Jacuzzi
• Heated pool
• Public Bath
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• CCTV outside property
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Television in common areas
• Front desk (limited hours)
• Billiards or pool table
• Free wired internet
• Snack bar/deli
• Access to nearby outdoor pool
• Self parking (surcharge)
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Internet access
• Games
• Housekeeping on request
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Secured parking
• Swimming nearby

Rooms Available

• Suite with Private Pool

  This spacious suite features a seating and dining area, as well as a flat-screen TV with cable channels. Guests also enjoy a terrace with a private pool. Please note children cannot be accommodated in this suite.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Sofa
  • Tile/marble floor
  • Dining area
  • Mosquito net
  • Private pool
  • Tumble dryer
  • Wardrobe or closet
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Hand sanitiser
  • Hearing accessible

• Double Room with Two Double Beds with Garden View

  This room features excellent garden views, a cable TV and a desk. Guests also enjoy a wardrobe and a private bathroom with a shower and toilet.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Sofa
  • Tile/marble floor
  • Mosquito net
  • Tumble dryer
  • Wardrobe or closet
  • Linen
  • Dining table
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Hand sanitiser
  • Hearing accessible

• Double Room with Two Double Beds with Lake View

  This 2nd-floor room features excellent lake views, a cable TV and a desk. Guests also enjoy a wardrobe and a private bathroom with a shower and toilet.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Fan
  • Toilet
  • Private bathroom
  • Sofa
  • Tile/marble floor
  • Mosquito net
  • Tumble dryer
  • Wardrobe or closet
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Hand sanitiser
  • Hearing accessible

Guest Reviews

• JESUS (9/5): -
• PLASCENCIA (9/5): - Instalaciónes
• John (10/5): -
• Alexandra (10/5): -
• Samantha (8/5): It’s ok. - Pool and garden space The restaurant wasn’t prepare to attend so many guests. Don’t have many options on the restaurant menu.. should be more options…
• Luis Arturo (9/5): -
• Sofía (9/5): -
• abotta (7/5): - habitación de gran tamaño, con aire acondicionado, muy silenciosa, baño de buen tamaño. Piscina y cista al lago espectacular. Las habitaciones no tienen secador de pelo ni plancha ni frigobar. El colchón es duro. Como el alojamiento esta alejado del centro y supermercados (aprox 1km), los precios para comer y desayunar están más costosos de lo normal. El menú de comida es engañoso: pedi una pechuga de pollo de 350g y como mucho me trajeron una de 150g...reclamé y no me mi reconocieron ni compensaron. Si decides alojarte aqui, no comas ni desayunes en el hotel.
• edith rosalba (10/5): -
• Paulina (10/5): -
• Victor (10/5): - La atención de todas las personas que trabajan en el hotel. Las instalaciones limpias y cuidadas. El servicio en alberca para proporcionar bebidas y alimentos es muy tardado. Casi 2 horas para unas papas y bebida.
• Jorge Enrique (10/5): - Todo muy bien
• ARACELI (8/5): amena - me encanta la habitacion vista al lago salida a la picina que el cuarto el mosquitero estaba la puerta caida y los desayunos solo en en bufette y no a la carta y no habia snacks en la alberca
• Guest (10/5): -
• SANCHEZ (10/5): -
• MARIO ALBERTO (2/5): - La ubicación Es un hotel con instalaciones en el área de habitaciones muy viejas, el agua primero salió café, la tasa del baño estaba sucia por el agua, las camas de lo más incómodas, se escucha lo que pasa en las habitaciones de a lado y para acabarla nos tocaron vecinos borrachos.
• VICTOR (10/5): -
• Gaspar Moreno (9/5): La pasé muy a gusto con mi familia - Su tranquilidad. Está ubicado de manera que el bullicio del pueblo no se escuche, pero suficientemente cercano a los sitios turísticos Había un poco de olor a alcantarilla en el baño
• Jorge (10/5): Muy disfrutable - Las instalaciones son amplias y agradables
• Alejandro (7/5): -
• Rodrigo (10/5): - Todo Nada
• Bianca Vanessa (10/5): -
• Kim (8/5): - Staff friendly and helpful. Daniela showed exceltional service and exceptional attentive
• Webster (10/5): - La taberna
• Oscar (9/5): - La tranquilidad
• Wendy (7/5): - Staff were polite and the grounds were well maintained. Room was very spacious. We had fun playing billiards and enjoyed the pool. There was no information provided to guests about amenities, services. The facility is old: toilet was slow to function, drawers were heavy and difficult to use.
• Lynn (8/5): - Location, spacious, great food, quiet Hard to communicate in English.
• Heather (9/5): Beautiful clean place close to town - The gardens. The pools Ordering food at the restaurant took a very long time
• David (8/5): Una maravilla - Lo comida es excelente y muy buen servicio además de que el hotel es muy bonito. Podrían darme una habitación aun mas cercana siempre lo solicito es que a mi mama le cuesta caminar mucho, si lonprocuran pero no me dan las mas cercana pese a que les aviso con semanas de anticipación.
• Monica (10/5): Amazing, comfortable and easy for me and the family. Close to the town. Clean and friendly staff. - Spacious and comfortable and great location Nothing
• Valerie (4/5): I check out 3 days early. - The room was a nice double bed room with hot showers. There wasn't heat in the hotel. Extra blankets didn't help. Temperatures were between 47-65 degrees F. After day 3, I had to ask if they had a space heater. They found one but I was told to wait while they knew if it worked. They didn't want me hanging around the lobby. So I went back to my room and waited.... Hours later I went back to the lobby. There was someone new and she had no idea what I was talking about. I told her they put the heater under the counter. She looked and said "this". Yes, thank you. It was 800watts better than nothing. This hotel is in the back of a development. Which means there isn't any nearby. A car is required. No taxi standing by. Cobblestone streets and sidewalks make it difficult to walk.
• Grove (6/5): - The fact that breakfast, coffee, was not included in stay
• Hernandez Mitre (9/5): Cómodo, tranquilo y con una encantadora vista al lago. - La tranquilidad del lugar El mobiliario luce anticuado
• FELIPE (8/5): Satisfecho - Las instalaciones, la piscina, y las albercas. El ruido de una fiesta en la noche. y la falta de una caja de seguridad en la habitacion.
• Jesús (9/5): Lo bueno y lo malo - Sus instalaciones, su ubicación y sus alimentos. Que te puedes morir de sed en la noche y no hay venta de agua purificada en la noche, no es posible que no cuenten con máquina vending de venta de agua o mínimo tener de venta en recepción ya que el encargado sólo se limitó a comentar que las recepcionistas no dejan agua de venta
• Veronica (9/5): Tranquilo y agradable - Ubicación muy bien. Desayuno no probé La.luz en la habitación estaba muy oscura
• HORACIO (9/5): Comodo y bonito. - Es muy amplio, limpio y comodo... No habia cafetera en la habitación...
• Robinson (10/5): - Great hotel great location beautiful bar and pool and rooms are super comfortable
• JOSE LUIS (10/5): un lugar encantador para descansar - En un hotel que nos encanta, llevamos más de 35 años visitándolo. El nivel de ruido en la habitación que nos tocó era un poco alto, era una habitación que se podía comunicar con otra y no tenía buen aislante acústico.
• Rodrigo (10/5): Excelente para relajarse a 24 min caminando del malecón - Me encantó el hotel, albercas grandes una con calefacción, el desayuno también nos precio excelente 350 pesos adultos y 300 niños, pero nuestra hija solo comía media waffle cada día y los mesereros nos comentaron que por tan poco no se lo cobraban, la cantina me encantó! Buen internet tambien Las camas son buenas solo que son matrimoniales, un poco chicas para el estándar, pero se duerme bien
• Daryl (8/5): - Tv and air conditioner did not work.
• Sandra (10/5): Fabuloso! Realmente para descansar - El Hotel Real de Chapala es fabuloso, mi familia y yo nos hemos hospedado ahí muchas veces y cada vez tenemos uns mejor experiencia. Es limpio, bonito, agradable, súper tranquilo, realmente se descansa y la comida ha mejorado mucho también. El staff es muy amable. Recomendado al cien por ciento. Nada
• Marc (6/5): Acceptable but will consider another location next time - Lake view - quiet Dirty floors , no soap dishes , no coffee makers , extremely poor restaurant service
• Daniel (7/5): - La ubicación El precio
• Artur (10/5): Excelente Hotel - Areas verdes, albercas, vista al lago y espacios en general increíble Que la tele no era smar tv.
• Alejandra (9/5): -
• Karla (6/5): - The hotel is outdated. Staff didn’t acknowledge guests. They rather be on their phones.
• Jocely (8/5): - Breakfast
• Higuera (10/5): - El hotel es hermoso, la vista hacia el lago desde el dormitorio es increíble. La cama y las almohadas eran sumamente cómodas. Todo increíble!
• TRUJILLO (9/5): -
• Linda (6/5): Great location for views of the lake - The views right on the lake are stupendous! There are two pools on the property overlooking the lake which are beautiful. The grounds are lovely, with mature trees and landscaping. There seemed to be plenty of parking, and the layout of the hotel and architecture allowed for an expansive feeling. The hotel is located in a nice residential neighborhood. The room was large and had pretty views, however, the screens on the sliding glass doors had holes and rips in them allowing mosquitos to enter. We hated the plastic coverings on the mattress! The drapes in the room were stained and would only close by manually pulling on them.
• Wolfgang (9/5): -
• Corrales (10/5): - Peaceful N/a
• Carlos Hdez G (10/5): -
• Victor (10/5): It was a very short stay to have enjoyed the property - Quiet and beautiful The restaurant for dinner poor service and guide, too long to attend and took too long for such a simple order
• Roger (7/5): Disappointing for no good reason. - This is our go to hotel in Ajijic having stayed there at least 5 times before. When I booked there wasn't a lake room available so I asked if one became available could we have it. The response was yes. I asked again at check in to be told none were available. During our 12 night stay the hotel was really empty and it was obvious that lake view rooms were empty. Why did they lie to us, so disappointing. Also, maintenance seems to be lacking with broken paving slabs etc. and a lack of care in general.
• Catalina (9/5): -
• Rosalia (9/5): - The staff was very friendly.
• Garcia (9/5): - Todo Se tardan mucho tiempo en servir tu desayuno 1hora y media
• Miguel (8/5): - Nice location Need more attention from the servers
• John (1/5): Not worth a visit at all. - The resort did not have a functioning restaurant, their chef was off. Our room was full of bugs which some I understand because it is Mexico but this was bad. We have pictures. Overall only good thing was where the place was. I wish we could get either money back or a discount. really not worth a visit at all. The resort did not have a functioning restaurant, their chef was off. Our room was full of bugs which some I understand because it is Mexico but this was bad. We have pictures. Overall only good thing was where the place was. I wish we could get either money back or a discount. really not worth a visit at all.
• Ernesto (10/5): - It was great
• Elias Campos Jaime (10/5): -
• RAYMUNDO (10/5): - Muy familiar, limpios, se esmeran en recepción, el único detalle es... el restaurante, los meseros deficientes, no atienden, ni siquiera haay servilletas en la mesas. muy buena la comida y las personas que atienden el bufette son muy amables. capaciten a los meseros
• Kenneth (10/5): - Quiet and clean room. Very welcoming staff.
• Roberto (10/5): - Very good property I really like that place thank you
• Garrido (4/5): - Un lugar muy tranquilo con una vista muy bonita El baño de la habitación tiene un particular olor a alcantarilla, lo que es molesto para dormir, estar e ingerir alimentos. El baño presenta en sus paredes hongo, no le dan buena limpieza. El 80% de su personal no es amable.
• lula (10/5): Excelente lugar - El personal super amable ,todo muy limpio y tranquilo Excelente ubicacion Solo una persona de las que sirven el buffet no fue amable todo lo demás 10 de 10
• Jorge (7/5): - La ubicación es lo mejor de este hotel!!! El personal en general pudiera mejorar el servicio hacia el Huésped!!
• Efrain (10/5): - Loved the hotel but the beds were too firm / stiff / hard
• Sais (10/5): -
• Subin (5/5): - Location and facility Food. Limited options and expensive menu. Lack of food options being in Chapala is not good
• Veronica (9/5): - Ubicación Todo bien
• Carlos (9/5): -
• Robert (7/5): -
• bernache (9/5): - Todo y todos muy lindo y amables Tuve un tema con una persona de recepción Fabiola Lazcano que me hizo cambio de habitación primero pague la habitación y posterior me cobró un extra por el cambio, me entrego llaves, y apenas estábamos ingresando a la habitación cuando de recepción me estaban llamando para que fuera a pagar????? Hasta el señor de la maleta me dijo pero si acabas de pagar, camino a recepción me encontré con la persona que me había cobrado y le dije que paso? Si me acabas de cobrar hacer 2 minutos ??? Y muy déspota me contestó: no es conmigo , pasa a recepción..... la verdad pésima su actitud, pase a recepción y habia un muchacho que me dijo es que no tengo el pago ???? Y le dije pero si me acaba de cobrar tu compañera??? . El tema es que esta persona Fabiola Lazcano no le dio el ticket de mi pago o no lo engrapo y pues tuve que ir a aclarar lo que la señorita no hizo... pésima actitud de esta persona
• bernache (9/5): - Todo en general muy bien y todo el personal excelente, Perla de restaurant es muy amable pero en general todos son muy amables y el lugar limpio y agradable Hay una persona en recepción Fabiola Lazcano qué en una anterior visita ya había tenido una molestia por su pésima actitud, en esta ocasión fue igual todos tenemos malos días pero en esta segunda visita me quedo claro que esta persona ya ES así: Muy mala actitud, es engañosa porque "parece amable" pero maneja este tipo de agresividad pasiva nefasta en dónde te sonríen pero te maltratan con un mal servicio.
• Bill (8/5): - The swimming pools were very nice. The grounds overlooking the lake were very pretty.
• Luis (10/5): - Fit perfect the needs for the type of hotels i need for my business.
• Anel (10/5): -
• María Elizabeth (9/5): Faltó - La vista a la Laguna Que no había Secador de pelo en el baño.
• Catherine (8/5): - The views from both the front lobby and the back of the hotel were super. We ate a lot of meals in the restaurant, and the food was very good, but there was often a long wait. and some of the food was not hot.
• Rubio (10/5): - El personal resolvió mis dudas sobre el alojamiento, la habitación es limpia y cómoda y los espacios exteriores son bonitos y agradables, la piscina limpia y agradable Los muebles en la estancia son un poco incómodos.
• Zeriozcha (10/5): - Very good
• JAVIER (8/5): - El hotel es cómodo aunque el servicio no me parece bueno
• Gio (5/5): Clean atmosphere, but pricey and a bit slow to serve. - Very clean rooms and nice hotel staff. One of the pools was very nice to use. The restaurant prices are way too high. We had to wait 45-60 min to receive our food and it wasn’t even right. The other pool was completely empty due to the cold water which made the other pool a bit crowded. Kids were running around the hotel at 11:30pm screaming and again at 7:30am.
• Leticia (6/5): - The bed was very comfortable and the room was spacious. The room is very old, you still use an actual key to open the door. The inside of the room has the chain on it so you can lock it. Needs some work to bring it back to life.
• Ana Paula (10/5): - Todo muy bien , solo la alberca privada un poco sucia , tuvimos que pedir que la limpiaran y nos salieron dos cucarachas muy grandes
• Guillermo (10/5): - Overall cleanliness and reasonable prices. I did not like they don't have a luggage cart to take your stuff to your room
• Maria (10/5): - Beautiful hotel, very accommodating
• Roberto (1/5): Horrible exp couldn’t get service there if you Mexican .in Mexico ironic really - Beautiful views Extremely racist staff against Mexicans even if there Mexican they seem to cater to white folks only
• trisha (10/5): - Great views and staff was very attentive
• Melisa (10/5): - Beautiful property on the lake, large grassy area, large swimming pools. Great food at the restaurant.
• Miguel (10/5): Exceptional -
• George (8/5): - A lushious property Rooms are ample Has 2 swimming pools Bar is beautiful TVs are old Well priced
• Karla (10/5): - Great hotel but they should have people serving on the pool !!!!
• Ana (8/5): - Excellent view, clean comfortable rooms. Restaurant not a great experience, too slow and food was not good
• Leticia (10/5): - I love this place, very peaceful & relaxing. Breakfast was very delicious. I will definitely go back .
• grupo (10/5): - .
• lupe (8/5): - Need to keep up with the pool. A little too slippery inside the pool.

Photos