Avani Maseru Hotel

Location: 12 Orpen Road, Maseru, ls

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Guest education on local ecosystems and culture
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Sauna
• Packed lunches
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Wheelchair accessible
• Kid meals
• Kids' outdoor play equipment
• Lower bathroom sink
• Emergency cord in bathroom
• Outdoor furniture
• Fruits
• Shallow end
• Steam room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• Happy hour
• Supervised childcare/activities
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Golfing on site
• Playground on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Secured parking
• Casino nearby
• Horse riding nearby
• Swimming nearby
• Hosted evening meal (reserve)
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Avani Garden Room

  2 Double Beds

  312-sq-foot room with garden views

  
  

  Internet - Free WiFi

  Entertainment - 43-inch Smart TV with premium channels

  Food & Drink - Coffee/tea maker and room service (limited hours)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, a hair dryer, and towels

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Grab bar in shower

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided
  • Smart TV
  • Electrical adapters/chargers
  • Restaurant dining guide
  • Shower grab bar

• AVANI Suite

  With a view of the pool, this spacious, air-conditioned suite features 1 bedroom, a separate lounge and dining area, flat-screen satellite TV and tea-and-coffee-making facilities. The bathroom comes with a shower and free toiletries.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Additional toilet
  • Sofa
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Additional bathroom
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Avani Garden View Room

  This air-conditioned room features a seating area, flat-screen satellite TV and tea-and-coffee-making facilities. The bathroom comes with a shower and free toiletries.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Toilet paper
  • Emergency cord in bathroom
  • Shower chair
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Avani Pool Access Room

  The spacious twin/double room provides air conditioning, a tea and coffee maker, a balcony with pool views as well as a private bathroom featuring a shower. The unit offers 2 beds.

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Avani Pool View Room

  The spacious twin/double room features air conditioning, a tea and coffee maker, a balcony with pool views as well as a private bathroom boasting a shower. The unit has 2 beds.

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher
  • Key card access

Guest Reviews

• Tlhoko (10/5): It was great - The food was great and the rooms were big enough None
• Lebogang (1/5): -
• David (3/5): -
• Timothy (10/5): -
• Beat Anton (9/5): -
• Snenhlanhla (10/5): -
• Khosa (8/5): - The venue , the service There was no fridge in the rooms
• Ezekiel (10/5): -
• Shilton (9/5): -
• Motlagomang Prudence (8/5): exceptional - breakfast was a marvel though i would have loved vegetarian breakfast The noise at the swimming pool
• Connor (7/5): -
• Thabo (5/5): -
• Lilian (8/5): It was a pleasant stay at Avani Lesotho - Loved the location on the hill , it was amazing with a good view Everything about the place
• Simon (8/5): Very welcoming - Friendly staff Day visitors for the pool area
• Boipelo (7/5): -
• Dolf (8/5): -
• Makanyane (10/5): - I liked everything Nothing
• Pawel (4/5): - Staff and location Restaurant offers nice menu but half wasn't available toilet in the rum dirty and couple of issues technically
• Sam (8/5): - Breakfast Tv with very limited channels. Noise levels from the swimming pool and no fridge in the room which I slept in.
• Daine (5/5): The service is not the best - I had been checked into a room and when I got to the room someone was sleeping in the bed, - The general service is not the best - I had been checked into a room and when I got to the room someone was sleeping in the bed, it’s also not 100% clean - sheets and towels have stains an are not completely clean. Overall it is way over priced for what you get.
• Daine (5/5): -
• Bontle (5/5): Management should be more present - Location on the mountain Ala carte food , I ordered lamb chops and they came hard, cold and watery
• Mphothwe (1/5): -
• Brendon (8/5): - Best T-bone steak ever!
• Mamello (5/5): Avani Maseru hotel - Staff was super nice There were unruly drunk noisy people in the middle of the night making it almost impossible for one to be able to enjoy sleep
• Purevdorj (8/5): -
• Tchatcho T. (8/5): Lesotho 2025 TJ - Location and calmness of the area N/A
• Ismail (10/5): - Hello, we wr upgraded to Avani Hotel and Casino. Beautiful place, reception and general service was excellent. I want to thank the reservation office and reception for plan B and kind heart. You made our 3days in Maseru worthwhile.
• nadia (10/5): - Everything
• giampiero (10/5): -
• Peter (9/5): excellent - Every thing was liked we hope for. On our next trip to Lesotho we will definitive stay with you again Actually I liked almost everything except some small details of the service. 1. on the terrace the details of our orders where not fulfilled, we ordered tonic water without ice, but received the drinks with ice. 2. at the breakfast I ordered a second cup of coffee, received an empty cup and had to ask again for the coffee. These very small things will not effect our future stays in Lesotho at your house.
• lovemore (7/5): -
• Benjamin (8/5): - The cleanliness of the room and the hotel Noise by other guests. The hotel security must control the noise by other guests of the hotel or put a notice that restricts noise from 22h00.
• Sephela (1/5): - Good location in City Booking request not adhered to. Asked for a room with a bath tub and it was not arranged. Wrong information about where breakfast will be served. Poor communication by the reception team..
• Moffat (6/5): - Probabably bad timing there were groups of guests who were making unbearable noise and were left to their noise inconviniencing other guests. The dinner buffet was great, breakfast great as well. Sitting area not so great. The rooms are set in more like a hostel feel style. The stuff was cool.
• Petrick (10/5): Awesome - Everything about it, the welcoming security people at the entrance, the receptionist, the restaurants, my room and the swimming area.
• Gilles (9/5): - Very helpful staff. George, from IT, in particular, was very efficient and motivated to help us with our problems with the TV set.
• Mothobi (8/5): -
• Ali (7/5): A beautiful but WRONG hotel. Beware of location. - It's a beautiful hotel with good amenities, friendly and helpful staff. The rooms are comfortable and clean, boasting a beautiful view of Maseru. My main grievance is than when booking I actually booked at the sister hotel Avani Maseru, and was at no point informed it was closed to guests. I was automatically transfered to Maseru Lesotho instead which is nice but not walkable distance from the place I went for work and business. This caused considerable expenses for cab services everyday to and from town, as the hotel is perched atop a hill making walking there very difficult, on top of being far. It seemed not the first time this happened to costumers, although the hotel or staff never mention it when you book Avani Maseru, which is quite dishonest on their part.
• Phakiso (10/5): -
• Mbali (10/5): - Everything about the hotel. It was spectular. N/A
• Malataliana (10/5): Exceptional -
• Chengxiu (10/5): Exceptional -
• Dlamini (10/5): Exceptional -
• Rois (7/5): Very good - It’s a bout time you re do the carpet and wall paint in the inside. They look old and terrible. Nice and comfortable, staff are amazing
• Kenneth (10/5): Exceptional -
• Stuart (9/5): Superb -
• Theresa (8/5): Great location. - The buffet was good, had a lot of options, The size of the room was big and clean. Friendly staff. Directions are incorrect on bookings.com. The carpet
• Mmapatsi (8/5): As a Motswana it was beautiful for me to interact with my Sotho people - The breakfast and dining views were excellent Nothing
• Sergiu (8/5): Hi Booking, you are completely incompetent as Avani Maseru is closed vor renovation. I was moved to - Hi Booking, you are completely incompetent as Avani Maseru is closed vor renovation. I was moved to Avani Lesotho. Shame on you! Incompetent ! Hi Booking, you are completely incompetent as Avani Maseru is closed vor renovation. I was moved to Avani Lesotho. Shame on you! Incompetent !
• Mj (10/5): Exceptional - 10 /10 10/10
• Eric (10/5): Exceptional -
• Rumbidzai (8/5): Very good -
• Jullie-ann (10/5): Exceptional -
• Consultants (3/5): Poor -
• Mkandawire (9/5): Superb -
• Sayed (6/5): Pleasant - The view from the veranda was very nice. Food quality and variety should have been better.
• Shirley (10/5): Exceptional -
• Dumilano (6/5): Pleasant -
• Shikhar (1/5): Bad - Nothing We booked the hotel but it was under renovations. We were not informed and on arrival were told to go to the Avani nearby to stay. We were put in a cheaper room and not refunded any money.
• Akhter (8/5): - Good food. Good eating options. Good room and bathroom size. However, AC insufficient to cool the room. Also, bathroom door would not close!
• Regil (1/5): Bad -
• Vitor (6/5): Was fine for roof of africa, but wouldn’t stay there if Lesotho had alternative hotels - Nice pool Bat pricing very expensive for area. Hotel run down Limited dinner menu and overpriced, also not enough options on sides
• Burghers (1/5): Bad - BReakfast was OK I booked the venue at the bottom of the mountain as I previously stayed in this location and found the service and hygiene standards to be the most disgusting I have ever encountered. When I arrived at the chosen location I was informed that they are not open for accomodation and they had given no indication prior that this was the case. I was forced to go to the same venue again without a choice.
• John (9/5): Nice stay at Avani Lesotho. - Good size room overlooking garden and pool.enough variety for breakfast. Food sizes are large. Before arrival we were moved to this hotel from another hotel in the group - not good. Then had to work hard to ensure the booked room rate was honoured! Difficult to get a reliable taxi/transport. You need to take charge of if it yourself. Air conditioner is noisy to very noisy.
• Rodwell (5/5): Passable -
• Adri (6/5): good but with anti climax when i almost missed my flight - Did not have breakfast We paid for a shuttle to the airport which never arrived and almost lost the flight. Had to get a lift with another hotel guest who's shuttle also did not arrive.
• Graham (10/5): Exceptional -
• Kelsey (8/5): - Great hotel and good food!
• Tonongei (10/5): Exceptional - THE FOOD
• Phumelele (7/5): Good -
• David (7/5): OK - Our first room was adjacent to a lift shaft where noisey repairs were being undertaken, We were moved to another room where the A/C did nor work. We were offered another room but the corridor smelt of smoke. Finally the Manager upgraded us to a nice room I made some changes to my booking on Bookin. Com but the hotel did not accept them and we had to pay the full price even though only one person was staying in the room for much of the time.
• Nkatiseng (10/5): Exceptional -
• Daniel (10/5): Exceptional -
• Marc (7/5): Good -
• Sayed (7/5): Good - Friendly staff. The airport pick up and drop-off process management can be improved.
• Smangele (9/5): We had a good stay which we were not sure of since it was our first time in Lesotho - The weather was too bad but the rooms were warm and comfortable None
• Penny (1/5): Poor service. Unresponsive staff & telephone not working - Never got to stay there. Was moved with no warning to another hotel. Hotel staff unresponsive to emails. Telephones did not work. Central reservation centre could not contact them either. Was told to "call back in half an hour". Other hotel that my colleagues were moved to provided equally poor service. Staff equally unresponsive. Telephones did not work. Emails not responded to. Had great difficulty confirming where colleagues had been moved to (only one was moved. No word on where the other guest was to stay). Total confusion for two days. Staff very unhelpful. Don't know how this they can operate in the hospitality industry with no way of contacting the hotel & no response from staff. General lack of interest in providing any form of service to guests
• Buki (8/5): Very good -
• Jennyta (10/5): Exceptional - All staffs were nice.I like the view of mountains I was overcharge and refund was not done I was asked to email for refund. Which I will surely do.Theres no mini bar in the double room but mini bar was in a single room where one of my colleagues were.
• Kasirye (7/5): Fantastic -
• Ms (7/5): Good -
• Tamero (6/5): Quite Old Hotel - Quite Every thing is old and needs refurbishment
• Izak (8/5): Very good -
• Fitz-roy (9/5): Superb -
• Fitz-roy (9/5): Superb -
• Thabiso (9/5): Superb -
• Fitz-roy (9/5): Superb -
• Ahmed (8/5): Very good -
• Sigitoma (5/5): Average hotel for high price - Location was good One of the waitresses kind of spoiled the whole stay. Difficult to communicate with
• Fitz-roy (9/5): Superb -
• Kabelo (10/5): - It was a good stay. Comfortable, clean and good fresh food. The only thing they could improve on are plugs/ cellphone charging points in the room.
• Sibiya (1/5): We had to wait for an hour before we could get assistance. There we bunch of Coca Cola workers who were very loud and dr - The breakfast The room was not attractive
• Kedibone (7/5): Good -
• Mahachi (5/5): Wasn’t a pleasant stay especially the rats issue - Safely , clean and staff were hospitable Rats cried all night in my room AC it made me not sleep comfortably all night
• Malindi (10/5): Exceptional -
• Liaqat (2/5): Our booking was for 2 x double bed on arrival, and they denied our booking. - Breakfast was good Bathroom system
• Sylvain (5/5): Passable - Breakfast was nice, resort was large, employees were nice Air conditioning system was just outside the room and super noisy the whole time
• Puleng (8/5): Beautiful place, beautiful people - The staff was amazing and very helpful, the rooms where very clean and the food was delicious
• Hadzhi (9/5): Superb -

Photos