Hotel Turquesa Maya

Location: Calle 56, 936, Felipe Carrillo Puerto, mx

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Luggage storage
• Tour desk
• Ironing service
• Packed lunches
• Kid meals
• Fruits
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Reception hall
• Japanese garden

Rooms Available

• Double Room

  This air-conditioned room features a wardrobe, flat-screen TV and a private bathroom with a shower and toilet.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Air conditioning
  • Fan
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Wardrobe or closet
  • Dining table

• Quadruple Room

  This air-conditioned room features a wardrobe, flat-screen TV and a private bathroom with a shower and toilet.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Air conditioning
  • Fan
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Wardrobe or closet
  • Dining table

• Triple Room

  This air-conditioned room features a wardrobe, flat-screen TV and a private bathroom with a shower and toilet.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Air conditioning
  • Fan
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Wardrobe or closet

Guest Reviews

• Zósimo Federico (10/5): - La amabilidad del personal
• Eldert (9/5): het verblijf is prima bevallen. - De grootte van de kamer met aansluitend een prima badkamer met douche en toilet. Vriendelijk, behulpzaam personeel. Heerlijk bed. Flesjes water op de kamer. Prima wifi. niets
• Laura (6/5): Justo - Amabilidad del personal que nos atendio, nos faltaba una toalla y rápidamente la llevó a nuestra habitación Instalaciones antiguas. Pero no hay mucho más donde elegir en la ciudad
• MARIA DE LOS ANGELES (1/5): - La buena conexión del internet. Las camas cómodas Le falta capacitación al personal sobre como dar servicio y atención al cliente (hospitalidad.) No saludaban a menos que primero lo hiciéramos. No daban indicaciones, se les preguntaba y entonces daban respuesta. Nos abrieron el cuarto a la 1.30 de la madrugada (era personal ya que tenía llave) en medio de la madrugada se disculpó y cerró. Solo nos quedamos por una noche a descansar ya que salíamos muy temprano al aeropuerto. No quisimos hacer mas grande el reclamo ya que veníamos cansados. Se le notificó a la recamarista de la mañana. Una sola toalla para una habitación doble con tres personas adultas y un niño.
• María Del Rosario (10/5): - Las habitaciones Que está un poco retirado del centro
• Clarita_23 (8/5): Descanso después de un día de trabajo. - Fue fácil de llegar, también que tienen un vestíbulo con aire acondicionado, mesas y sillas para esperar. Tienen lugares para estacionar. Las habitaciones son espaciosas y estuvo bien para descansar una noche después de un día de trabajo. En realidad no hay algo que fuera malo, si es verdad que no está en el centro de la ciudad, pero eso ya lo sabíamos cuando reservamos. No me fijé si tenían restaurante o piscina o demás espacios.
• Aremy Basto Cabrera (9/5): -
• Moguel (1/5): - Ubicacion
• pablo (8/5): - La amabilidad del personal Escaso estacionamiento
• Vila (5/5): -
• Luis Gerardo (7/5): Bien pero podría mejorar, algunas instalaciones requieren atención. - La ubicación es buena, el hotel cuenta con estacionamiento, aire acondicionado y wifi. Los precios son accesibles. La regadera de mi habitación no tenía fuerza y el agua caliente me duró apenas un par de minutos.
• MaJo Aguilar (7/5): Estancia tranquila - Agua caliente jamás tuvimos, a pesar de que se supone fueron a atender esta solicitud...Oferta de alimentos muy pobre
• WEIHONG (10/5): - 水龙头水流太小
• Maurizio (7/5): - Avevo prenotato una camera per 3 persone ma mi è stata data la suite dagli spazi molto grandi. Acqua dei rubinetti piuttosto scarsa ma per l o meno quella della doccia era accettabile. Per fare scalo un giorno, tutto più che accettabile
• Ana Concepción (10/5): - Muy bien las instalaciones
• Davide (5/5): Passable - The hotel is old, and the bathroom needs to be refurbished. It's OK for one night, but wouldn't stay longer. Staff at the reception very sweet.
• Jon (10/5): - Good 👍
• Vicente (8/5): - Amplio limpio presentable
• Anthony (8/5): Good value stay - Good location. The room is simple, but was very clean. The beds were very comfortable. It was much better than we expected and was good value for the price paid. Shower was good. The room was quiet. Staff were helpful, but it is useful to know a little Spanish. No coffee making facilities in room. The restaurant was not operating when we were there.
• Rigoberto (8/5): - Sólo que pongan contactos en las cabeceras para cargar los dispositivos y contacto para apagar y encender las luces
• EULOGIO (6/5): - Bueno
• Rigoberto (10/5): - Sólo le faltan enchufes cerca de la cama
• Verified traveler (8/5): El internet podría mejorar - Bien solo el internet un poco bajo
• Veronica (8/5): - El personal es amable y las habitaciones son comodas solo tiene algunos detalles con respecto a lo estético
• May (7/5): Good - Stayed for one night on the road Bed was comfortable Team was nice No hot water in the showers, a bit mold on the shower walls
• Yulia (3/5): Poor - Convenient overnight stop on the way from Xpujil to Tulum. Nice restaurant cross the road Smell!! Like you stay in the sewer
• Azalia (2/5): - I use the hotel just as a stop on my way to my final destination as it is midpoint on a long drive.
• Sally (6/5): Good value for budget conscious, just-the-basics traveler. - Great location. Excellent restaurant right across street. Staff very friendly and helpful. Felt comfortable leaving car parked overnight. Dated property. Sheets only, no blanket. Odor in bathroom very strong.
• Juan carlos (8/5): - Solo que loss colchones de las camas ya están vencidos... Bueno al menos en la recámara que me tocó.
• Rigoberto (8/5): - Sería excelente, solo por 2 motivos no lo es, no hay tomacorrientes junto a la cama y tardan un poco en mandar la factura.
• Terrell (8/5): - Best place to stay in town.
• Gabriela (10/5): - Muy limpia y bonita
• Alejandro (6/5): - Regular, no salía agua caliente
• John (6/5): Overall it was fine. I wish they had let us change the reservation date like most other hotels did. - The room was fine, it's a convenient location, and the staff were mostly friendly We got a flat tire en route and had to delay our arrival by one day. Some hotels were super accommodating and let us change the reservation night without a hitch, but the Hotel Turquesa Maya did not. No discounts, and allegedly cash only (despite signs on the building saying they accept card). I would have stayed somewhere else, but there weren't many other options late at night in the area.
• Donald (8/5): Great location, Nice staff - Great staff, Very clean. Needed blankets
• Paul (8/5): Very good -
• Karen (9/5): wonderful adventure for 3 gals to sleep over for a night - Wonderful experience, great host…the rooms are worn down, but good for a one night after arriving in Tulum airport and headed south the next day The doors are all peeling. The floors are very slippery
• Gabriela (10/5): - Esta bien ubicado
• Alexandro (10/5): - Todo bien
• Oscar (6/5): - Era la unica opcion de la zona, para descansar esta OK
• Sean (10/5): Great staff, a clean and cozy room, this hotel serves its purpose. - The staff are great and the rooms are clean and comfortable. There was also hot water which can sometimes be absent at various locations. There is also a great restaurant right across the street, which is very convenient.
• Rigoberto (10/5): - Excelente
• Rigoberto (10/5): - Muy bien
• blanca Estela (8/5): - Limpio y los chicos muy amables todos gracias
• Alexandro (10/5): - Todo bien
• Jose Alberto (10/5): - Se preocupan por mejorar y hay cordialidad hacia los clientes.
• Jose Alberto (10/5): - Es un lugar tranquilo, ideal para el descanso. Hay un solo detalle que no han corregido, y es que las toallas dejan mucho que desear. Saludos.
• Jose Alberto (10/5): - Todo esta muy bien, solo hay un pequeño detalle en sus toallas, sugiero que adquieran un nuevo lote, porque ya requieren renovación en ese aspecto.
• José Alberto (10/5): - es muy seguro y tranquilo
• Fernanda Adamary (8/5): - A veces el personal es un poco grosero, pero la mayoría de las veces son amables.
• Fernanda Adamary (8/5): - Con lo único que batallo siempre es con el agua caliente, casi nunca tienen y para que lo chequen tardan mucho tiempo.
• ROBERT (4/5): - The pictures of the hotel do not accurately represent the hotel. The pictures look they are from several years ago. We pulled into to the parking area and the area was littered with garbage and wasn't cleaned for a couple days. The description of the hotel says restaurant onsite, how we there is no longer a restaurant onsite. The mattresses were old broken and uncomfortable. The kitchenette only included a sink and counter. We pulled into to the parking area and the area was littered with garbage and wasn't cleaned for a couple days. There was no hot water for the showers at night. The hotel is in a good convenient location and has decent wifi.
• Rigoberto (10/5): - Me gusta porque, son habitaciónes grandes, facturan, aceptan tarjeta y respetan las reservaciones.
• Michael (10/5): Exceptional -
• Juan (8/5): - El restaurante sólo sirve desyunos
• Victor (10/5): - Excelente servicio
• Silvia (4/5): - Très très bruyant et quartier pas rassurant. Je déconseille.
• Rigoberto (10/5): - Sería perfecto si, la factura (comprobante fiscal) fuera más rápido
• Nataniel (6/5): - Room was spacious
• FRANCISCO JESUS (8/5): - Buena estancia
• Igor (9/5): Good value for money for an overnight stay - Good value for money, very nice staff Towels were clean, but a little bit too old
• Azalia (6/5): - Limited parking spaces. Reception not as friendly.
• Graciela (2/5): - Lo cancele
• Sharon (8/5): - Funcional y personal amable.
• Paul (7/5): Good - Clean. Spacious. Friendly. The hotel office is basic amenities and is very well located on a main road just outside of town probably one of the better hotels in this small town in Quintana Roo.
• Cristhian Javier (10/5): Excelente hotel para descansar - Me hospedé de paso, hotel tiene todo lo indispensable para pasar la noche, atención muy buena.
• Philip (4/5): - Not good but no other choices
• OSCAR (10/5): - Superó mis espectativas (calidad/precio)... En su comedor por ahora solo hay desayuno ($150.00) hasta la una p.m. --- buen desayuno americano
• Brenda (5/5): Passable - Friendly staff. Noisy. Echo in hallways.
• Jan (7/5): Good - It was clean Restaurant wasn't open when we got there and not when we left either parking was small for me as I took 2 stalls to park there
• Nicole (8/5): Very good -
• Castillejos Ocaña (10/5): - Mi estancia no fue muy larga, pero si amena y cómoda. Un buen lugar para descansar y pasar el rato
• Mary (5/5): we had a bed for the night and the water was hot! - it was in the right place to break our journey. very cheap. no outside space. no restaurant. very tired looking.
• Geovany (8/5): - La ubicación no es lo mejor, pero en realidad cumple su objetivo de descansar comodamente ...
• Fidencio (6/5): - Alejada del Centro. Sin servicio de restaurante. Habitación muy húmeda y piso resbaloso. Muy mala calidad de internet.
• Carol (8/5): - R Everything was good for a smaller pueblo.
• Greg (10/5): - The staff at this hotel were great. The receptionist was very helpful and really cared to make sure all of my needs were met during my stay. Will definitely stay here again in the future.
• Carlos Javier (10/5): - Excelente, cumple con todo lo que ofrece, habitaciones amplias y limpias, persona de recepción muy amable.
• Alejandro (10/5): - Muy recomendable
• Ma. del Rosario (6/5): - La habitación está muy cerca de la recepción y todo se escucha. A parte del ruido de afuera. Complicado conculiar el sueño. La atención de la recepcionista muy linda y amable, nos apoyo con sus indicaciones
• Celine (8/5): Very good -
• Danny Ruben (10/5): - I liked that the hotel had a parking area, a restaurant and was easy to find using google maps. Staff are very friendly and helpful.
• Aleksandra_blanka (7/5): good enough for a quick stop on the road - accessible localization helpful staff, despite not speaking english no wifi in the room not a very nice surroundings quite noisy
• Juan carlos (4/5): - La cama sabanas baños puertas y todo en mal estado el lugar se ve muy inseguro.
• Terry (4/5): Disappointing -
• Roy (7/5): Good - none no food, snacks, coffee available
• William (7/5): Good -
• Fabian (6/5): Pleasant - The breakfast was one of the best we had on the trip. Very tasty eggs and toast and a big plate full of fruit Around the hotel are many dogs barking at night which makes sleeping very hard even with earplugs
• Mascha (8/5): Very good - The room was very simple and clean. The staff was friendly and helpful. Be prepared for narrow stairs, no elevator. The integrated/adjacent breakfast restaurant has limited options and slow service. But the hotel is close to the downtown area with many dining options.
• Kimberly (9/5): Superb - convenient place to stop on trip to tulum. room was simple, clean and practical.
• Laura-maria (8/5): Very good -
• Alejandro (10/5): Excellent option to visit Felipe Carrillo Puerto - Fast check in, friendly staff, location.
• James (8/5): good value for an overnight - friendly staff. Easy to find. Large room no restaurant dogs fighting at 2 am, 3am, 4 am
• Dana (9/5): Superb -
• Theo (7/5): Good -
• Jorge (2/5): - Olviden reservar, lo hice y tuve que dormir en un motel no respetaron mi reservación eviten este lugar
• Paul (5/5): Passable -
• jordan (10/5): - Inexpensive very friendly staff and very clean!
• Brian (7/5): Good - The staff were very friendly and gave us advice about where to eat
• xiangzheng (8/5): - The hotel door was locked when we arrived. We had to asking the villagers around with very limited Spanish. No one knew where he was about and when he would be back. There was no phone number provided either. After an hour the owner showed up. He was all smiling. The room and bedding were very clean. But the shower water was only tiny drippings.

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