Bella Vida Resort

Location: 1172 Marcello Blvd, Kissimmee, US

Star Rating: 3 Stars

Property Type: Private vacation home

About this Property

Important Information

Policies

Check-in: 04:00 PM - anytime

Check-out: 10:00 AM

Instructions: There is no front desk at this property. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. For any questions, please contact the property using the information on the booking confirmation.

Amenities & Facilities

• Free WiFi
• Smoke-free property
• Access to nearby outdoor pool
• Pool sun loungers

Rooms Available

• Aco Bella Vida Resort 5 Bedroom Vacation Home With Pool (1870)

  3 King Beds, 4 Double Bunk Beds and 1 Twin Bed

  3400-sq-foot individually decorated room, balcony/patio with garden views

  
  

  Layout - 5 bedrooms, 2 living rooms, and dining area

  Relax - Private pool

  Internet - Free WiFi

  Entertainment - Cable channels

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - 5 bathrooms, bathtub or shower, free toiletries, and a hair dryer

  Practical - Washer/dryer and iron/ironing board

  Comfort - Air conditioning and heating

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Room/bed type depends on availability at check-in

  Max Occupancy: 15 (15 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Private pool
  • Oven
  • Stovetop
  • Toaster
  • Separate dining area
  • Free WiFi
  • Room and bed type depend on availability check-in
  • Balcony or patio
  • Bedsheets provided
  • Blender
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

Guest Reviews

• Heloisa (10/5): - Casa espaçosa e atendimento excelente.
• Chane (10/5): - Very Clean. Nice and quiet area. Comfortable living accommodations
• Chloe (10/5): - This place was amazing and perfect for our vacation!
• Sean L. (8/5): Great stay! - The house was great. We would definitely stay here again. The minor issues we had we reached out to Management and they were fixed. We only wish the spa and pool temperature was hotter. The house was clean smelled fresh the only issues we had was the spiderwebs in the ceilings. It wasn’t worth calling Management for, however the cleaning staff should pay more attention to those details. We also wish the screens around the pool we’re fixed because the frogs and lizards continued to come in. We know this is part of nature however if the screen was fixed they wouldn’t have came in as much but again we felt as though this wasn’t something to reach out to Management about. We would definitely stay at this house again and we had an a great time!
• Pedro (8/5): Family vacation - This was a family vacation to orlando theme parks. We enjoyed staying at this house but a few things could had been better for example we were really looking forward to the house pool but it was dirty. Also the room with the bunk bed was uncomfortable to sleep in because it didn’t have a mattress.
• Vu (8/5): - Great place. Their was no hot water. Bad communication.
• chasity (10/5): LIT - Beautiful place me and my family enjoyed ourselves. We couldn’t find the trash cans so we put everything in trash bags and piled them up! My kids loved the pool I wish we could’ve made it to the clubhouse but overall very lovely!
• Verified traveler (6/5): - The ceiling was in poor condition as I looked at it the moment I walked in the door.
• Andrea (2/5): Very disappointed - For me to pay almost $800 I was very disappointed. I arrived Friday May 22 and left May 25, the first day I arrived the house seemed very beautiful but as the stay went on I got more disappointed. Saturday the next morning I woke up everything in the refrigerator was bad b due to the refrigerator not working so I tried to call the number given to me so it could get fixed, also to tell them some of the other problems we were having, as well as letting them know so I don’t get charged,WHICH I DID ANYWAY.While being on the phone with them I got hung up on 3 times and then when I finally got ahold of someone the power I’m the house goes out. I let them also know that issue, I was told help would come. That day no one showed up but Sunday someone did. He told us the refrigerator was broken and I also asked him to turned off the heat in the pool because it’s very uncomfortable we can’t swim in it, come to find out the pool was set at 100 degrees that’s why we couldn’t enjoy the pool. So I got the house until Monday and we couldn’t enjoy he pool until Sunday night.
• Silvia (10/5): - It was a great experience. My kids really enjoyed the pool. Th house was very nice and clean. The stores, restaurants were near by.
• Mirtha (6/5): Casa mal cuidada - A casa deixou muito a desejar. A limpeza é péssima! Ao utilizarmos a cozinha, identificamos que as louças estavam sujas dentro do armário e as poucas panelas que tem na casa panelas são um nojo. A sala de jantar foi necessário apertarmos os parafusos da mesa de jantar para ela não cair, estava bamba. Na sala de estar/tv a sujeira impera, tivemos a necessidade de afastarmos o sofá para pegar um pen drive que havia caído e nos deparamos com um monte de sujeira, resto de comida, papel e poeira. A Casa possui 4 quartos, porém o quarto com a cama de casal no piso superior estava impossível de dormir devido ao cheiro de mofo. A roupa de cama da suíte master estava mal lavada, chegamos na casa e parecia que alguém havia acabado do dormir na cama, estava tudo amaçado. O ralo do box da suite master estava entupido. Deixaram um pano sujo e molhado dentro de uma banheira na área de serviço. O mobiliário da área da piscina precisa ser trocado, meu marido ao sentar em uma cadeira quase se machucou, pois ela estava totalmente podre.
• Aristides (10/5): Excelente casa - Excelente casa, bem localizada, próximo ao Wallmart (1,5 km), recepção 24 horas. A casa estava super limpa, tudo perfeito. O check in é super fácil.
• Jamar (4/5): Stay Away - Horrible Horrible Horrible! The resort itself looks nice on paper, but wow we’re we disappointed! Garbage around the front entrance! Gnats/bugs swarming around the front door! Water on the kitchen floor due to a leak from the ceiling caused by water leaking from the A/C vents on the second floor! A/C went out on 1st night! Upstairs carpet drenched with water from A/C vent! Dirty pool! Nail holes in the wall! 1 stopped up toilet! Now the pool was cleaned on day 2! Someone also went in and turn the A/C unit completely off to let it “defrost” while we were out! They didn’t turn it back on so it was extremely hot when we got back to the rental! Imagine that after a long hot day at Disney! I had to complain several times about the soaked area of carpet on the second floor! Someone came in on day number 4 while we were out and plugged up a dehumidifier and a couple of fans! Problem is when returned later that night everything was still hooked up, and running! Loud, large items in the middle of the hallway that I had to disconnect, and move out of the way! On day five we heard “from our bed” the worker/workers “without notice” gathering their equipment from the hallway! They happily let themselves in, and out without notice! That was our first and last time staying there!
• Christina (8/5): Nice - Everything was nice. We had some problems with the plumbing but we resolved these issues ourselves. Maintenance came into fix an issue which we never called about the day before we were leaving.
• Verified traveler (10/5): - Great area nice quite beautiful we really enjoyed ourselves
• Verified traveler (4/5): - The property is beautiful. Parking is not a problem. Security 24/7, but the property had damages that I had to go constantly take pictures of to send to ACO through email. The air conditioners was set at 73 degrees & it couldn’t be lowered. I would spend the day out & when we would get back, we wanted to have a good nights rest. Instead we had to get up to shower so that we could cook off because it was too hot. The rug upstairs was soaked when we arrived & it never dried. There was a leak in the kitchen ceiling & the toilet in the main bathroom wasn’t working right. If the toilet paper finishes will you are there, you must go purchase some because there is only the one roll in the bathrooms. I was looking for a getaway to be free of stress, but instead I was stressing about all the things that weren’t working or already broken when I got there. ACO really need to inspect the homes before renting it out. I felt very uncomfortable.
• William (4/5): - Place was dirty spent first night cleaning. Paid to have pool heated that did not happen. Wifi did not work our whole stay. Called ACO multiple times issues never resolved
• John (4/5): NO. Just no. Disgusting dirty. Unsafe - Terrible. Place was gross. When we showed up we noticed the entire house/carpet was covered in stains so we checked the bedding. Looked like bodily fluids stains in every comforter/ sheet. Some pubic hairs. Giant booger pasted on the wall. Two bedrooms the electricity kept turning off. Worst part was somebody came into the house while we were out. We weren’t notified or anything. We came home to find a ladder in the middle of the living room, just frightening to think IF we left our teenage daughter home alone while we went out to get food or something. There was no explanation/ reason given why somebody obviously came in the house when we were gone. Hotels.com should take this property off their site. Rental company was impossible to get in touch with (we tried to contact about the cleanliness and somebody coming into the house) no reply. They make you pay the “cleaning” fee, though they obviously don’t clean it before or after you check in.
• NATHANIEL (10/5): - Fantastic accommodations
• Verified traveler (4/5): Aco Bella Vida resort - Where can I begin? Well let’s just say my husband and I spent our weekend killing roaches. The place wasn’t clean and the office will charge you 200$ for a cleaning fee. NEVER AGAIN!!!!!!!
• angel (2/5): Horrible - This place was disgusting , human hair all over the place, on the bed ,pillows bathroom. We contacted them and after we explained the situation they sent a cleaning crew, however it took for ever for them to arrive. The most interesting part is that they charged us for a cleaning fee after we completed the reservation and we couldn't cancel it. After their apology they said that they were going to refund cleaning fee, but until this point which it has being longer than a month, they kept my money.
• Yelitza (10/5): Clean place and in a beautiful area. - Had a great experience. Rental claimed to be closer to the parks but the rental was not as close as they claimed.
• Kandi (2/5): Horrible customer service and hidden fees - There are additional fees that come with this rental, which weren't specified on Expedia. This part really made me frustrated, because I had already paid and there was still a service/cleaning fee that was not disclosed to me until a MONTH after I had made reservations. By this time, even if I were to cancel the reservation, I would not get the full amount of refund back. Not only this, but they required me to send in pictures of my ID and credit card (front and back), which I found very shady. I did not like this at all, but they refused to send additional information regarding the check-in process if these documents were not sent in. And to top everything off, I was told that I would receive check-in details the day before checking in, but that did not happen. On the day that I was supposed to check-in, I sent an email to them stating that I had not received any information regarding check-in to the rental house, and since I had paid for that day I should be given the information, and the response I had gotten was that I needed to sent pictures of my credit card (which I had already sent and had been confirmed by the reservation person that everything was in). So I quickly took pictures of my card and sent it to them, and then I got the information I need. And, just an FYI, this all happened while I was boarding my plane to Orlando.
• Dontrell (6/5): Disgusting - The room was not cleaned properly. They made me pay a fee of $195.00 for cleaning fee and taxes. Which i did agree on but, come to find out the room wasn’t cleaned properly to begin with. There were dirty underwear underneath bed. Also, on sheets in another. On top of that when i asked for my fee to refunded they stated no because the grill was dirty. Not to mention we “never” used a grill. That goes to show there was another thing that wasn’t clean. You’ve tried to find everything in their power to not refund me. But, it will not be the end of it. Just be cautious when booking with this company.
• Verified traveler (4/5): Okay experience - Took them a long time to process and respond to emails. Fee is rediculous. One of the beds was already broken. Communication was poor. A lot of extra charges that are absolutely rediculous. Overall would not recommend this to friends or family.
• Temekka F. (2/5): Scammers and a rip off - The house it's self is nice but the company is a rip off and their customer service is the worst.
• sarah williford (4/5): extortion - I did not spent much time in the room but I have been charged for many things. I was promised I was paid in full when I was clearly not. then I was charged an additional $22 outside of the $230 cleaning charge die to "stained" towels. we did nothing to cause towels to be stained nor did we spend hardly any time at the house at all. I will NEVER use this company again!!
• Verified traveler (2/5): not Worth staying at you pay more then they say. - They over charge you. If you want to have heater in the pool they charge, you want to use the bbq grill they charge, you pay a fee for a house cleaner but they expect you to throw out the trash and more so what does the cleaner do? They charge a fee of $180 not reasonable. The staff horrible. Stella, was just so rude and has no professional manners on how to handle any customer. She told me that even if a hurricane would come you can’t cancel because they will charge you the stay. Absolutely horrible service.. they didn’t give me the code to enter until 3 hours before arrival time and lied saying they sent it twice. Hidden fees watch out for them.
• Julio (2/5): Never Again - We had to evacuate due to Hurricane Irma. Price was reasonable btwn 3 families. Booked late the night prior to check in. On our way, we still had yet to receive instructions to our room bc we still had not receive their "terms of use" contract together w/ their "discretionary", cleaning fee (ranging from $140-$170) without it, you cannot access the house. Finally charged $192 (w/tax) for a cleaning fee (they clean after you leave). Emailed and called to let them know we did not agree to their extraneous terms; they would not refund the amount paid to expedia, bc we only have a window to cancel 6-7 days prior (we booked the night before) with ACO. Delia and other staff were very curt and rude on the phone. We walked on "egg shells" during the entire stay. You couldn't lower the a/c pass their allowed 70-74 degrees; upstairs was hot at night. You can't move any furniture around (ex. they had pool chairs and tables inside garage, we had to bring them out to sit outside, then bring them back inside garage). If toilets clogged for any reason, they pass the cost to you. No "excessive" garbage or they charge you. If you use grill, you have to clean or charged (back wall of grill was blackened/smoked). They ask you leave used towels inside washer. Yet, downstairs a/c vent LEAKED, coffee pot was mildewed, microwave handle was broken, hoops on bball game inside garage were broken, pots and pans were filthy black; the list goes on. Our entire family will never book with ACO again.
• Marlene (2/5): Bad customer cervices. - I did not like the cervices and you pay for cleaning and you have to remove trash and place it in the cans and you have to wash dishes. The charges for cleaning and weavers are to mach.
• Ramiro (10/5): Awesome! - I'll be honest, at first I didn't know what to expect staying here I was a bit nervous to say the least. Once we got there the place was clean and huge. I found a couple of items damaged and reported it. Cesar took care of us with the concerns and questions we had while at the house. The only bad thing, we were soooo comfortable that our vacation flew. thank you for everything.
• Yesenia (10/5): - Awesome vacation home!!
• Verified traveler (8/5): As soon as we entered the house was better than pictures ! - I really had a different image of the house . When I entered it was really way better I want to thank you guys for everything . The rooms are really nice .thanky out again . I hope to come stay here again whenever I'm around the area .
• Jennifer (6/5): Never again! - The stay was great! The company Aco was horrible! I will never ever rent from them again! I paid over 400 for 4 days and a week before our trip which was my daughters birthday weekend Aco emailed me about a cleaning fee of 238.00 extra bucks which at that point I couldn't cancel and get my money back so I had no choice to pay the extra money which had to come out of the money we were going to use in the theme parks.the house was beautiful and clean the pool was alittle dirty but nothing so major. Other then that we enjoyed our stay
• Eli (8/5): Nice and comfortable - Bella vida resort is a nice place to stay - there is a community pool and jacuzzi and a gym And in our home nothing was missing- all dishes - coffee machine- toster oven - and full service refrigerator
• Verified traveler (10/5): - very beautiful property in a gated community very clean and comfortable it super exceeded my expectations. Staff was also very friendly. will definitely be staying there again!!!
• Alexander (10/5): Perfect for fun or business! - The townhouse we stayed in was BEYOND anything we ever expected. Everything was clean and the unit far exceeded the photos. The area is a little ways from downtown and the Universal area but pretty close to Disney. I look forward to staying there again soon!
• Tara (8/5): Beautiful, but service needs improved - The rental was beautiful and large. There were, however, fleas in the living room. I notified them and was told that the concern was relayed to maintenance (who never contacted me). Also, info is not relayed effectively to customers-Check in and out procedures, method for disposing of garbage.
• dd (10/5): Nice house close to the parks - Beautiful house , big. Close to the parks. Nice area.
• tyler (10/5): Perfect house - The house was very clean and my stay was amazing
• jennifer (8/5): Hidden fees - It's was a beautiful home with a decent location to Disney's parks and international drive. The gated neighborhood is peaceful and pleasing to the eye. The big negative is that hotels.com doesn't include the additional fee's that ACO charges, which kind of came as a surprise. The cleaning fee was expected but the non refundable, mandatory accidental insurance fee was note expected. It was very upsetting because it was a large additional price to the all ready pricy home. Another negative is that we. Couldn't adjust the a/c below 70 because we would get feed so instead we had to crack open a window luckily there was cool weather outside. Also if we wanted to have the pool heater turned on we needed to pay additional even though it was 40 degrees outside. A couple other thing that made us feel we where nickeled and dimd. Other than that honestly a beautiful home but beware of the unnecessary hidden fees.
• Ludmilia (10/5): - It was great
• Louisa (10/5): - The house was beautiful. Just a bit hot you have to pay extra to have the pool heated or to change the air tempature in the house so it was a bit hot at times. The house sleeps for ten but only can fit 4 cars in the driveway. Cars not allowed to park on the side of the road
• syretta (10/5): best vacation home - i loved it me an my family really enjoyed are weekend it was right behind medieval times we walked there from are home the home is a home away from home very relaxing an entertaining the pool area was nuce to sit an watch the kids play an have fun can't wait to go back
• Jennifer (8/5): - I had a great time I would defiantly recommend. The only thing I found to be expensive as the cleaning fee. The cleaning fee I was not very found about
• Eliana (10/5): HHN 2016 - It was amazing and beautiful definitely coming back sooner than later however dont like the ac control situation it was very hot n not being able to go lower than 70 is not acceptable had to sleep practically naked n no covers house ceilings are high so house doesnt cool down on 70 thats the only negative to my experience and some of the garage entertainment wasnt working basketball hoops n air hockey table water was cold n they have a 3 day minimums for pool heating i was only going to utilize one day
• Jeorge (10/5): Perfect for a family vacation - We had a great stay at the house we stayed in. Everything was clean and nicely decorated. Would rate it higher than a 5. Most definitely likely to stay here again.
• Alexander N. (10/5): Very nice home - It was great! Very nice home and modern and very comfortable
• Kellie (2/5): Horrible experience - So before I start off on the negative I would like to say the house was nice and clean. That's all I have to say that's positive. Beware if you are booking on hotels.com because they don't tell you that there will be an additional $60 "insurance" fee. I called and asked about the surprise fee and the management company stated that they disclose all of the fees to hotels.com and its up to them to disclose the extra fees to us and that I would need to take it up with them. When getting the house we walked in and it was 80 degrees in it. We turned the AC down and went to Halloween horror nights. When we returned from our evening out the air was set back at 80. Once again we turned the AC down to 70 and went to sleep. We tossed and turned all night due to the house being so hot. My husband got up about 4am and the AC was set at 83 degrees. So we call the ACO and complain about the AC setting itself higher than what we want it. They claimed there was some hung wrong with the unit and they would send a tech. So the group of us left and went to Disney while my husband stayed behind waiting for the technician to come out. Which he never did. We called today asking what was going on and why were we never contacted about the tech not being able to come out and yet again a run around. We slept in what they all "73" degree house (all 8 of us were sweating all night). We got no where with the management company so I disputed all charges on my credit card hoping to get some resolution.
• Verified traveler (10/5): Skip a hotel, and rent a house - Why would anyone rent a hotel room when they can get a fully furnished newer house with pool and private deck,super comfy and cozy for my family of 6.

Photos