Hermess Hotel Johor

Location: 51, 53, 55, Jalan Bestari 1/4, Taman Nusa Bestari, Johor Bahru, my

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 06:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Family rooms
• Luggage storage
• Soundproof rooms
• Non-smoking throughout
• Cashless payment available
• Fire extinguishers
• Contactless check-in/check-out
• Invoice provided
• Smoke alarms
• CCTV outside property
• 24-hour security
• Security alarm
• Key card access
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request

Rooms Available

• Superior Twin Room

  Modern room with a flat-screen TV, complimentary drinking water and a private bathroom. Rooms do not have windows.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Satellite channels
  • Additional toilet
  • Bidet
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Executive King Room

  This modern room has a flat-screen TV, complimentary drinking water and a private bathroom. Select rooms do not have windows.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Additional toilet
  • Electric kettle
  • Bidet
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Family Room

  A spacious and modern room equipped with a LED flat-screen TV, a work desk and a private bathroom. It can accommodate up to 3 people.

  Max Occupancy: 3 (3 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Additional toilet
  • Electric kettle
  • Bidet
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Executive Suite

  Modern suite with a flat-screen TV, tea/coffee making facilities and a private bathroom. Spacious suite features a bathtub and dressing table.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Dressing room
  • Slippers
  • Satellite channels
  • Kitchen
  • Additional toilet
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Toaster
  • Bidet
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Superior King Room

  This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Satellite channels
  • Additional toilet
  • Bidet
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Fire extinguisher
  • Key card access

Guest Reviews

• Adam Johaisha Andre (1/5): -
• SIVARAM (10/5): -
• Tang (6/5): - Dharsan the check in staff is very friendly and helpful. He was very responsive the next day when we gave him feedback regarding the risk to guests posed by the badly frayed braiding of the water hose connected to the water heater in the bathroom. The fray spikes can hurt anyone who accidentally touches the water hose. Dharsan took a photo and reported to the management immediately. Parking lots are ample. The check in Lobby 1 has good furnishing with sample seats and complimentary tea/coffee that compensate for the lack of seating in the bedroom besides the bed. One recommendation for the price is to install at least a rack for hanging up clothes However the lady colleague who took over the night duty on Friday 10 Apr night was not so considerate, talking loudly and playing loudly the music at Lobby even past midnight. I had to tell her to switch off as there were no more guests at that hour. The rooms are not sound proof at all as other guests getting back to the rooms can be heard talking.
• Melody2123 (1/5): - Nothing Space very small and the check in procedure is very troublesome Not worth the price, price is high.
• Sandra (8/5): -
• simin (10/5): - I am very satisfied with my stay. The room was clean, the staff were friendly, and the service was excellent.
• Dr.Edwin (1/5): The scam you on rooms when u book and charge you more for everything. Use to be an amazing one few years back now is hor - Bed, pillow and towels were clean. First horrible check in process using some machine which is not efficient at all. Secondly we took 4 room and I accidentally left my card in the room. So I asked the receptionist to open the door for me and she charged me a replacement card fee of rm20. I said I did not break or lost it. I just left in room they said sorry this is policy. Horrible experience
• K Balan (8/5): - Very cleanly maintained.
• Summer (5/5): -
• Pursothman (1/5): Horrible - Only the parking facilities. Other than that, everything else was horrible. The toilets were horrible. The bed is equally the same.
• Zul (3/5): -
• Aisha (7/5): -
• Abdul Alfie (10/5): -
• Raja (1/5): - Clean was good.. When U go shower 🚿 totally disappointed... cause more than 1 hours I waiting for water.. cause too much slow...and the room also too small.. light was so dark.. can't make up... mirror 🪞 side also not have any light..the room was so dark...pls upgrade the rooms light first..for girls so difficult..
• hafis (8/5): -
• Amalina (5/5): -
• Kevin (7/5): -
• anandrajrobin (10/5): -
• Darrshan (10/5): -
• rani krishnan (4/5): -
• Karu (2/5): -
• Chintat Ben (10/5): -
• ANNISA (8/5): -
• Chintat Ben (3/5): -
• Aiman Jrs (9/5): - Change to another room with a good aircondition 1. Bath shower family room 2. No window rooms
• Nurmahirah (9/5): -
• Chintat Ben (10/5): -
• Malarveli (4/5): -
• Norazmah (10/5): -
• Pai Ling (6/5): - 厕所的地上太滑了😓 需要改进❗️❗️❗️
• Norazmah (9/5): -
• Mohd (10/5): - Bilik bersih, staf pun ok
• Karanam (5/5): Average - Toilet cleanliness Access to hotel was difficult. Cannot go by walk. Very small room. No cabinets for storage
• Firr Suhaimi (10/5): -
• TANALATSHMIE (10/5): -
• WANG (8/5): -
• Rikardohs (10/5): -
• Philip (10/5): -
• Siti (8/5): Very good -
• Wati (10/5): Exceptional -
• Athilia (1/5): Bad - Perfume of the room need to change really scent like Bangladesh or Pakistan..
• Nizam (7/5): Good -
• Terry (4/5): Disappointing -
• Hoong (3/5): Poor -
• Shaidhan (9/5): Superb -
• Wei (10/5): Exceptional -
• Kaladevi (8/5): Hermess - Comfortable beds, clean rooms and toilets. Good location near to all eateries. Not sound proof rooms, for price no mini bar wiyh coffee. The bathroom tile is very slippery and dangerous if it's wet.
• Kalsom (1/5): air conditioning and bedding is worst. - the toiletries is nice air conditioning too slow to cooling the room. feels hot at first. must wait at least 3 hours or more for air conditioner to cooling down the room. the bedding is dirty and make our skin very itchy.
• Ainaaa (7/5): Good -
• Ellis (3/5): Bad - Nothing The receptionist
• Darshini (7/5): Good -
• Mayzura (10/5): Exceptional -
• Nur (6/5): Pleasant - Please changed ur bed sheets. It smelly. Other than that everything oky I think the bed sheets hv not been changed. It smelly.
• Chloe (1/5): Bad -
• Raj (6/5): Pleasant -
• Musawir (8/5): Very good - the toilet tiles too slippery
• Bad (7/5): Good -
• An (1/5): DO NOT STAY - Rooms clean Water level very bad, they do not make your rooms the next day.they charge extra for having a second key card to access the room which I find it ridiculous.They do not top up yr water nor change yr towel and tidy the bedsheet.Do not stay there, you will regret.
• Hema (8/5): overall satisfied - easy accessible to highway and other facilities. meet my expectations. easy to check in and check out the room lights are not bright at all. need to check the electric circuit.
• Jenny (7/5): Good -
• Krishnan (10/5): Exceptional -
• Hannah (1/5): Bad - The cleanliness is ok but they dunno how to cater problems like my one I didn't like bcoz I try to contacted them bcoz of double bookings but they said they will refund but it's all nothing so they eat my money, no consideration even I'm a regular customer🙄🙄 I booked but it didn't go through so I straight went there and the reception told me it won't go through so I need to self check in, only at 5 am I realized my booking went through so I stayed there for a couple of hours only but I paid the whole night, imagine I check in a 1am and went out at 9:30 am. Duhhh it's a long story
• Sathya (6/5): Pleasant - Place The room was dark. Insufficient lights in the room.
• Loganallogi (10/5): HONEST HOUSEKEEPING - Thank you very much to the Honest Housekeeping and Management of this hotel for helping me find my gold necklace and calling me collect it. THANK YOU SO MUCH. I love hotel room very comfortable and love hotel decorations.
• Samsudin (10/5): Exceptional -
• Than (10/5): Exceptional - Location very strategic. Bed & pillow very comfort. Room very satisfied. 10 min by walk a lots of good foods, Hawker, Restuarant. 10 min by drive three shopping mall. Nothing Complain。
• Eric (1/5): Bad - Ample parking space Very very soft bed, very low bed, stay there for 1 night and I suffer from back pain
• Kaasturi (10/5): Exceptional -
• Mrs (6/5): NICE HOTEL BAD HOTEL STAFF - To be frank I like the idea of the antique decoration at lobby and the mattress/pillows.... The morning shift staff was being rude towards my family as I was inside the room and know nothing bout what has happened until my family told me that when my sis asked the hotel staff bout the toiletries as shampoo/ shower gel one of the guy staff give a face to them and telling my family a sarcastic question....( Inside your room no shower gel isit??) WHAT THE STUPID QUESTION HELLO.......!!! the hotel provides us just a tiny bottle shower gel that can pressed for two or 3 drops to shower can it last for the next morning??????? Just GIVE WHAT CUSTOMERS WANTS TO MAKE THEM HAPPY TO COME BACK !! SO PLS HOTEL INCHARGE PLS TEACH UR STAFF TO BE POLITE WITH CUSTOMER SENT THEM TO CUSTOMER SERVICE COURSES SO THE KNOW HOW TO ATTEND CUSTOMER WITH THE BETTER SERVICE! IM SO DISAPPOINTED!
• Kenshin_himura (8/5): Very good - Room is cozy No lifts
• Lim (10/5): Best Boutique Hotel with Character - I have experience many hotels struggling post pandemic with poor maintenance and services. Hermess Hotel is not within that category. The hotel is immanaculately clean, room modern are comfortable mattress, four pillows, bedsheets new & Services by Check-in Kiok (almost) up to date services & alot of parking space. Loved my stay there and would definitely come back, Thank you!! Unfortunately, I saw very rude Indian Guest want check-in into this hotel and reserve normal two rooms. But 10 family number came, I don't know how on earth this family would stay in this hotel. The hotel rejected 5 mumber. They were also very rude to the customer service. Greedy!!!
• Izzati (9/5): Superb -
• Vachirak (10/5): Exceptional -
• Verghese (3/5): A big no - relatively new place and had new linen, so it was clean unbelievably tiny room (estimate 10ft x 8ft + bathroom 4ft x 8ft) with no windows. Hotel had 2 price options of Rm 90+ and another Rm 120. Suspecting Rm 90 would not have windows, I booked through online for more expensive room. Only to get without window. When asked for room with window, staff said it is not available. If the hotel was professional, they would have charged me only Rm 90. The location is some isolated area, winding through some residential areas. The use kiosk with facial recognition for registering check in and payment for room & deposit of Rm 50. All done fast but next day morning while checking out, my details were not there. My room was assigned to another person. Something fishy.
• Baby (8/5): Very good -
• Ahmad (2/5): Horrible experience! - They have big (head-to-toe) mirror. The Executive King room was too small, no place for prayer so You need to pray in front of toilet. No table at all and water heater for coffee. You need to walk out to lobby and they only serve teh with sugar and water dispenser. Next, The toilet sooo smelly! You need to close the door 24/7. Plus, the room also HOT bcs you CANNOT adjust the temp! Even it is automatic as claimed by the staff, still not sufficient enough to make the room colder. The lobby are is much more cooler that the room. The surrounding also noisy even at night or eay in the morning. Overall, it was a nightmare for me to stay 3D2N in this hotel. The worst hotel i ever stayed and not worth a single penny!
• Mohd (10/5): Exceptional -
• Suriati (1/5): Not good service . Call no answer - I don’t like it . Frust the room no aircord & tv no sound . Already calm the staff but she know the problem of the room but when I check in foreign boy entertained . No other room to change . I can’t sleep they can’t help . Call management no answer . I’m just check out please refund my money . I already lodge report . They just don’t border . Bad experienced Aircord problem & tv no sound . Call Management no answer . No One border to care . Please refund my money RM150 . I have to check out . No stay !
• Amer (10/5): Exceptional -
• William (10/5): Exceptional - I came back again and stayed the 2nd time. We really love the mattress, cleanliness and environment. A lot of restaurants & food courts surrounding, Lok Lok supper easy to find! Will recommend to my friends and colleagues.
• William (10/5): Exceptional - The self check in system is very convenient, I can check in anytime in a smooth process. I like the hotel ambience and the room's cleanliness is very good! The main thing is the mattress is so comfy!
• Kris (9/5): Superb -
• Tiunh (6/5): Pleasant -
• How (4/5): Disappointing - Room acceptable. The hotel charged me tourist taxes even after I showed them my Malaysian IC card. The location is not convenient.
• Kliyya (10/5): Exceptional -
• Nur’ain (10/5): Exceptional -
• Yeo (9/5): Superb -
• Akmal (9/5): Superb -
• Ibrahim (7/5): Good -
• Tan (10/5): Exceptional - The hotel is worth to stay. The room nice bed comfort, bedsheet is new and tidy, air con is very cold. I enjoy it. I will bring business team to stay in Hermess Hotel. Good Name too!!
• Fizzy (5/5): Passable - The room very cozy , and comfy Need to use machines to check in..
• Leey (6/5): Pleasant -
• Lam (5/5): Passable -
• Riski (10/5): Everything is according to the will of the heart. The staff were kind, friendly and very helpful. The place is quiet and - Everything is according to the will of the heart. The staff were kind, friendly and very helpful. The place is quiet and very peaceful for the night. The hotel is very clean. Every day cleaning routine . Everything is ok. This includes rocomend for hotels around BUKIT INDAH. I'm next repeat booking… All room not available (SMART TV)
• Lydia (4/5): Disappointing -
• Muhammad (7/5): Good -
• Jasbi (8/5): Very good - Pillow case not clean
• Ice (5/5): Passable -
• Angie (8/5): Very good - Location is excellent. Grand reception and room size is decent. TV works well. Toiletries quality was good. The bed linens feels not clean enough. Can be improved.
• Qianyi (2/5): Looks good on the outside but terrible on the inside. Very uncomfortable stay! - The interior design was ok The bedsheet was full of stain, very dirty, no room service. The water heater isn’t working.

Photos