TUI BLUE The Haven Ipoh
Location: Jl. Haven (Persiaran Lembah Perpaduan), The Haven Lakeside Residence, Ipoh, Perak, 31150, Ipoh, MY
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Recreational Opportunities
Don't miss out on the many recreational opportunities, including an outdoor pool, a waterslide, and a sauna.
Dining and Relaxation
Satisfy your appetite at The Cuisines, a restaurant offering international cuisine, or enjoy room service. Unwind at the bar/lounge or poolside bar.
Featured Amenities
Featured amenities include a business center, limo service, and event spaces. Guests can also enjoy complimentary wireless internet access and concierge services.
Book now to experience luxury and relaxation at The Haven All Suite Resort, Ipoh, perfectly located on a serene lake, just a short drive from various attractions.
Important Information
- Pool access available from 7:00 AM to 8:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - midnight. The check-in location differs from the property location. Check-in location: [Tower Banyan Lobby]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. The 1 Bedroom Horizon View Suite and 1 Bedroom Lake View Suite may feature additional bedrooms. Guests have restricted access to 1 bedroom only and usage of any of the additional bedrooms will incur additional charges.
Amenities & Facilities
- Meeting rooms
- Fitness facilities
- Health or beauty spa nearby
- Express check-out
- Electric car charging station
- Free WiFi
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
- Sauna
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Steam room
- Elevator
- Fitness facilities
- Conference space
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Front desk (limited hours)
- Porter/bellhop
- Express check-out
- Limo or town car service available
- Meeting rooms
- Wedding services
- Tours/ticket assistance
- Wheelchair accessible parking
- Waterslide
- Shopping center shuttle (surcharge)
- Theme park shuttle (surcharge)
- Access to nearby outdoor pool
- Playground on site
- Racquetball/squash on site
- Free self parking
- Airport transportation - pickup (surcharge)
- Train station pickup (surcharge)
- Pool sun loungers
- Electric car charging station
- Banquet hall
- Covered parking
- Secured parking
- Health or beauty spa nearby
- Coin laundry on site
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Wheelchair-accessible on-site restaurant
- Well-lit path to entrance
- Stair-free path to entrance
- Pool access ramp on site
Rooms Available
-
Deluxe Suite Lakeview
1 King Bed
861-sq-foot room, balcony with lake views
Layout - Bedroom, living room, and dining area
Internet - Free WiFi
Entertainment - 43-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Separate living room
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
- Low-height counters/sink
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
3 Bedroom Executive Suite Lakeview
3 King Beds
1539-sq-foot room, balcony with lake views
Layout - 3 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 43-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, shower, slippers, and free toiletries
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 8 (6 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Slippers
- Satellite channels
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Separate living room
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
- Low-height counters/sink
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
2 Bedroom Deluxe Suite Horizon View
1 King Bed and 1 Queen Bed
968-sq-foot room, balcony with city views
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 43-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, shower, slippers, and free toiletries
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Slippers
- Satellite channels
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Separate living room
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
- Low-height counters/sink
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
3 Bedroom Deluxe Suite Lakeview
1 King Bed, 1 Queen Bed and 1 Twin Bed
1184-sq-foot room, balcony with lake views
Layout - 3 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 43-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, shower, slippers, and free toiletries
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 7 (5 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Slippers
- Satellite channels
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Separate living room
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
- Low-height counters/sink
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
3 Bedroom Grand Deluxe Suite Lakeview
2 King Beds and 1 Twin Bed
1668-sq-foot room, balcony with lake views
Layout - 3 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 43-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, shower, slippers, and free toiletries
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 7 (5 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Slippers
- Satellite channels
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Separate living room
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
- Low-height counters/sink
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
3 Bedroom Deluxe Suite Horizon View
1 King Bed, 1 Queen Bed and 1 Twin Bed
968-sq-foot room, balcony with city views
Layout - 3 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 43-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, shower, slippers, and free toiletries
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 7 (5 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Separate living room
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
- Low-height counters/sink
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- Siti Aidawani (10/5): - Beutiful property and wonderful staff
- Shannon (10/5): - Truly a paradise. We spent 1 beautiful night and wish we could have stayed much longer.
- Anna (8/5): - The location was amazing, so much wildlife to spot! It is remote though so we had to taxi everywhere. Nice pool area. The staff were very friendly in the dining area. The rooms although large needed updating, especially the bathrooms.
- Wei (10/5): Get your expectation right, then it is excellent - To best enjoy this hotel, ignore its 5-star-hotel indication. Essentially it is a well maintained serviced apartment. Get the expectation right, it is an enjoyable hotel with serene surrounding and chill layout.
- Wei (10/5): Get your expectation right, then it is excellent - To best enjoy this hotel, ignore its 5-star-hotel indication. Essentially it is a well maintained serviced apartment. Get the expectation right, it is an enjoyable hotel with serene surrounding and chill layout.
- Jeya (8/5): - Surrounding and the pool were very nice. The property need to be maintained better. The area around should be cleaned.
- Ahmad Shukry (10/5): - Nice place away fro the city.
- Khoo (10/5): - Indeed a haven to rest, relax, connect with family and friends. Morning walks around the lakes, swimming in the luxurious infinity pool and the warm jacuzzi to relax .. a great way to chill ! The hotel apartment we stayed in gave us opportunity to connect with family. Will be a great place for company, church or religious retreats.. in a restful and clean environment
- Alison (10/5): - Quiet location, excellent place for a retreat to rest and relax from the hustle and bustle of the city. Transport is a little difficult Grabbing around everywhere solves the issue. Perfect if you're looking to just relax and recharge for a few days.
- Kyanta (10/5): - Very good tranquil retreat from busy town and lovely view of lake.
- paulie (4/5): - This is not a 4 or 5 star hotel . It is over rated. I give 3 star only . I booked a 3 bedroom, 3 bathrooms suite with the kitchen for 5 persons . It has only 4 plates & 4 cups provided . No utensils, no pot , no pan. Overall I won’t say the unit is cleaned . The quality of the care products do not meet the 4 star hotel standard. The water not hot enough and we cannot adjust it. Very disappointed
- Sook Cheng (6/5): - It is overall ok .. I expected the bedrooms to be bigger and the second bathroom is very small with no hair dryer .. there is no plates to be found.. there is a stove but no pots and pans , so not sure what it is for. There is no hand soap either. Although no major complaints, the place is very average and no wow factor, not likely to return.
- Lisa (8/5): - Great pool and views.
- Dennis (10/5): - Very comfort and beautiful view place
- LOO JIUN (10/5): - A very relaxing resort, enjoyed the scenary surrounding the resort so much. Highly recommended to those whom wish to have a getaway trip in Ipoh.
- Tasrifah bte (10/5): - The guest services crew in the Cuisines was excellent!
- Nikolaj (8/5): - Great location and friendly staff. Family trip with teenagers so we went with 2 apartments which was not needed. Still suffering from Covid lockdown, so not all restaurants were open. Not crowded at all.
- Karl (10/5): - Ipoh is a nice place with plenty to do for a day, and the perfect complimentary location is The Haven where you can spend the next day just relaxing and enjoying the excellent food.
- CHIH CHIANG (8/5): - Good buffet breakfast!
- Vicniswaran (10/5): - Friendly staff, knowledgeable and very accommodating.
- TSUI FUN HEIDIS (8/5): - 寧靜，環境優美，職員好專業，服務一流。但房內設備一般。USB電掣和洗衣機都無，扣分
- Molly (6/5): - Located in the rustic area with nice view of greenery, caves and lake. It is nice and peaceful. Honestly not many choices for big family like ours. So this three bedroom suite suits our needs. Nice and cosy. But I wish the reception area can be a bit more welcoming, perhaps more lighted and staff more proactive in terms of helping with the luggages. When this package comes with free breakfast buffet, I thought for all 7 of us but turns out it is for 5 only.
- Lydon (10/5): - Friendly staff, spacious unit, serene environment
- Dione (4/5): - Couldn’t find our booking. We ended up getting a room that looked like it hasn’t been cleaned properly. Dust on fixtures and black mould in shower. Hot and cold water machine didn’t work. No washing up liquid, incomplete set of kitchen ware.
- Verified traveler (6/5): Significant drop in standard - I had visited the haven before covid with my husband's family. At that time I could not stop raving about the 5 star experience. So we return again now with my family and was sadly disappointed with the drop in the standard of service: the top ipoh restaurant is now horrible, housekeeping not up to par, wi-fi kept dropping, and more importantly the staff don't care.
- Lih Yng (10/5): - Area is nice but the area and car park is dark at night. Wish there are more lights.
- Jenny (6/5): Eco Friendly - Beautiful surrounding scenery . Cafe service staff were attentive and helpful. However, the front office check in staff mixed up our reservation . Studio suite single bedroom in Block B is not as cosy as Block A 3 bedrooms suite.
- Sandra (10/5): - The hotel was superb. The view is just Wow. The pool is amazing. Ipoh was supposed to just be a stop between 2 other places, but we ended up loving it much more than the 2 others (Penang and Cameron Highlands). I would have stayed longer here.
- May Wan (2/5): - This property does not qualify as 4 star property!
- Verified traveler (10/5): Family gathering at the Ipoh Haven's place - Enjoyed the stay, the staff was very helpfull and environwment and facility were great. The restaurant food good and restaurant manager friendly and superb in providing services.
- Swee Keat (10/5): Great and friendly staff - Friendly reception, great stay, SOP is observed very well.
- pallraj (10/5): Must try it out - Excellent family place to chill and enjoy the environment. Very convenient
- Joan (10/5): Spacious and scenic - Very spacious apartment, scenic view, overall very good
- Kwai (10/5): Oasis of tranquillity. - Excellent stay in a superior suite facing the hills and pool view. Rooms were spacious and beds were very comfortable to ensure a good night sleep. Polite staff and a warm welcome. Breakfast choice were adequate, nice coffee. A place to recharge and enjoy the.embience.
- Verified traveler (6/5): - It’s not value for money ! Corridor and lift lobby very dark at night time !! The cleanliness not up to 5star hotel standard
- Verified traveler (10/5): - It is the best family resort in Ipoh. Fantastic pool and world class surrounding views
- Verified traveler (6/5): Short trip to Ipoh - Check in and out was taking way too long time. Room was not very clean especially the floor was sticky. Swimming pool was good especially the jacuzzi was quite good. Ordered a Haven Club sandwich for room service but the foos quality was very dissapointing. Breakfast was moderate with limited food selection and yet food tray was left empty without replenishment or too slow.
- Choy Ming (8/5): - 5 star hotel 3 star management...
- MICHAEL (10/5): - Just amazing
- Verified traveler (10/5): - Nice Good service
- Pauzi (8/5): - Unique Environment Limestones hill Swimming pool and jakuzi
- Lai (10/5): Friendly approach - Great and we'll taken care from the front desk staffs
- Verified traveler (8/5): - Peacefull place
- Verified traveler (8/5): - We have 6 pax in our 3 room apartment but we were only offered 2 key cards which is needed to access to the floor where our apartment is located. Apparently they worried we do not return the card upon checkout which is ridiculous considered we paid more than RM1500 per night for the apartment
- Suzie (10/5): - Love the privacy and quiet ambience. Beautiful surrounding and very clean. I love my stay.. Deifintely coming back again if visit Ipoh next time.
- Verified traveler (4/5): Apartment with no Apartment facilities. - Apartment: but request for pot was blatantly refused, citing short stay less than 7 days!
- Verified traveler (8/5): - Will be better provide paper towels, and free couples bottle waters.
- Siti Nursyazana (10/5): Awesome Holiday Wt Family - It was super amazing!
- Verified traveler (10/5): - Loved the view
- Verified traveler (8/5): - It’s a good hotel to close to nature which overlooks a lake and limestone cliffs. The sea horse shaped pool was nice. But we thought the breakfast menu was not that good.Its okay only. Since it is further away from city, eating out is bit of problem. But thanks to good grab service available throughout Ipoh. Overall our stay in this hotel was good.
- Verified traveler (8/5): - The suites are specious and comfortable Breakfast is not stunning
- Alston (10/5): - Very close to nature!
- Verified traveler (8/5): - Nice scenery around but slightly far from city and no near by convenience store.
- Verified traveler (10/5): - Amazing pool, great food and exceptionally friendly & helpful staff.
- Verified traveler (8/5): - Loved the location, loved the walking track. Pool great for kids. Superb breakfast but the dining experience was not so good - a lot of what was on the menu was unavailable the night we went. Great complimentary goodies in the room, plenty of free water. Best thing about The Haven is the staff - all staff are absolutely superb. Wi fi was unsecured and terrible.
- Tharmaraj (10/5): Nice ambiance and very relaxing - Nice ambiance, very relaxing. Enjoyed the lake view from the suit. Like the facilities around.
- Tena K Y (8/5): Never disappointed for a family stay - The apartment was well maintained, the swimming pool is the highlight for children. The staff are friendly and helpful. I will be back again
- Verified traveler (8/5): - Great ambience with a spectacular scenic poolside view. The infinity pool is really nice and structually look very safe as the glass wall is so thick.
- Verified traveler (10/5): Nice hotel. - Nice hotel, nice food and great service.
- Verified traveler (6/5): - Dramatic scenery. Pleasant landscaping around the lake. Pleasant staff. Rooms pleasant but very noisy - poor sound-proofing.
- Verified traveler (8/5): - The property is set in lush green settings which is awesome. I like the peace and tranquility in the property. The staff are so friendly and ever helpful.
- Shima (10/5): - Everything was great and excellant. I will surely repeat in future.
- Verified traveler (10/5): - Nearly perfect in overall. Room, view, pool, staff, service, breakfast and facilities. You won't regret staying here.
- Yu Chuan (8/5): - Very nice swimming pool. My son love it so much. However the food is not cook or taste as local . This might be due to chef are more focusing on other tourist that came from different country in the world. Especially the nasi lemak is taste like those sell in others country outside malaysia. You might find that malaysian don't like this as this is not original taste.
- Alexander (10/5): Brilliant stay - We had a brilliant time at The Haven with a lovely sure that felt very spacious and was great to have two bathrooms. The pool and lake area are excellent and felt very relaxing. Would finally stay again.
- Verified traveler (8/5): Awesome - Very peaceful hotel with nice clif and lake view. The pool is amazing. Breakfast is great too. Very good hotel for relax and chill. At Tambun where you can go Ipoh town for local nice food too just about 10kms far only.
- Verified traveler (8/5): - Best place with amazing view & safe . We spend 3 days with friendly staff.
- ELAINE (10/5): - I loved everything about the (heavenly) haven. The views are to die for. The staff, the rooms and the food are more than excellent. I was delighted that wildlife is discreetly there too. Monkeys in the early evening are not naughty or threatening .. they just jump noisily amongst branches.
- Verified traveler (10/5): - All okay. Love it
- ShaSha (8/5): - Staffs from reception to restaurant and even gardeners were friendly courteous and really sweet in their warmth hospitality
- Joanne (6/5): Suite in good condition but services are bad - The services provide was pretty bad as we encountered a few incidents; the receptionist can’t check-in with the Hotels.com confirmation number, we were provided the incorrect access card when we checked-in, the air conditioning in the living room was not cold, when we asked for drinking glasses at around 11pm, we were told that the kitchen was closed. After a few rounds of phone calls and debates with the housekeeping, they finally provide us the drinking glasses. The suite is in good condition and spacious but the services was bad - definitely not a 4star hotel. The lake view at night is totally different from the photos in the website as there’s no lighting at all.
- Ben (10/5): - The two nights best stay I ever had. Big rooms, awesome pool, the lake, jogging track and the view of the limestone cave at night. Will never forget my stay and will definitely stay here again.
- Marion (10/5): très bel hôtel, cadre idyllique et reposant - Tres bel appartement de deux chambres, très calme, spacieux, propre et moderne. Je suis arrivée le matin et l’appartement était près dès 10h30, pas d’attente au check in, très appreciable. De très belles piscines avec une vue magnifique. Un cadre vraiment idyllique et très reposant. Salle de sport, spa, de belles infrastructures. Le personnel de l’hôtel est très accueillant et serviable, super! Moins: Wifi: réseau non sécurisé et très lent. Le petit déjeuner et les repas ne sont pas à la hauteur d’un 5 étoiles.
- Mary (8/5): - Enjoyed our stay. Mr Jeet at The Cuisines restaurant was excellent. He was attentive, helpful, has good attitude and very service oriented.
- SUBRAMANIAM (10/5): A perfect getaway for a relaxing holiday - It was amazing and value for money. Friendly and helpful staff; excellent swimming pool and jacuzzi and service was par excellence
- Verified traveler (8/5): - Good place to live
- Verified traveler (10/5): - Breathtaking pool scenery, great rooms, wonderful staff, family friendly. Breakfast menu a little of a letdown but overall the stay was awesome. Recommended for a quick family relaxing gateway.
- Chong (10/5): - Perfect for a short gateway
- zubaidah (10/5): - Excellent service by the staffs. Staffs are very helpful and friendly
- Verified traveler (10/5): - Took the night with 1 Bedroom Lakeview Suite and found ourselves upgraded to 3 bedrooms! This is our first time here and it was a pleasant stay. It's like staying in a condominium with well-guarded security. The place itself is close to KFC, McDonalds and 7-Eleven.However, we couldn't find a bottle opener or a hair-dryer during the stay. Nevertheless, we will come back again in the future!
- Verified traveler (8/5): Great experiences! - Booked 3 bedroom for my family. The scenary is amazing. However, just a short stay, unable to use all facilities
- Verified traveler (8/5): Award Winning Accolades - Beautiful landscaping that integrates with the quarry limestone right at the doorstep. The swimming pool was surrounded by luscious greenery. Would not hesitate to come back!
- Verified traveler (8/5): - Great hotel. New facilities. Furnishing was great. Staff were reaaaally friendly! Great service. Only downside is that it’s slightly farther from city centre so it takes about 20min by car to get in. If you don’t mind it that’s great. In addition, it is more like a luxury service apartment more than a luxury hotel. Have that expectation and you won’t be disappointed!
- Yani (10/5): - Nice hotel and friendly staff
- Sharon (8/5): - Great hotel. Not much to do in the area
- Verified traveler (10/5): - very good service...
- Rona (8/5): - Lovely apartment-style accommodation - suites were brightly lit with warm lights, very comfortable space between kitchen, dining and living areas, rooms were good size, beds were comfortable, cheerful modern furniture, bedroom slippers and toiletries provided, nice view of the lake. We had an issue with our door handle but it was promptly fixed Perhaps the only unsatisfactory thing was breakfast on our first morning. We arrived at around 8.15am to find almost all the food trays were empty or in a sorry state with a few pieces of sad looking items. Replenishment was not satisfactory. But credit goes to the staff who were always friendly and smiling. Breakfast on our 2nd morning was very good. We arrived at 7.15am and everything looked lovely. Food looked fresh and yummy. My fave was the chinese kway tiao (rice noodles) with gravy (aka hor-fun). It had a really strong wok flavor which is quite hard to find in Singapore nowadays. It didn't look great but tasted wonderful. So moral of the story is to go early for breakfast (but the crowd could be due to school holidays). Credit goes also to the egg chef who was very efficient in handling all the multiple orders coming his way.
- Verified traveler (10/5): - A great, safe haven of peace for a restful break.
- Chin (4/5): - The location surrounded by green and hills being away from city is fantastic. However, the facilities need improvement. Room toilet not really clean. Area for morning breakfast not 5 star standard not to meantion the food. Parking area not link to hotel building is a minus point. Some visitors not wearing proper swimming attire in the pool. Supervisor not able to control. Overall experience is below expectation.
- Verified traveler (10/5): - Fantastic hotel, the staff were very friendly & helpful. Buffet breakfast was very good & caters to all tastes. The room had amazing views & the pool was clean & excellent. Overall we had a brilliant stay.
- LipFoon (10/5): Find the heavenly hospitality @ The Haven - Amazing service from staffs. Attentive. Knowledgable. Smiley & courteous! Room amenities are great! View is stunning! The pools are amazing! Hot bath Jacuzzi is absolutely well-designed. Thumbs-up for a local brand.
- Mikedz (6/5): - Great view and the swimming pool is good family. The room floor are not clean and room furniture has dust all over and the bed is not comfortable. Breakfast is moderate.
- Verified traveler (10/5): Amazing pool! - I really love that place because of the scenery and the calmness of the place. I came here and celebrated my husband birthday and he was so happy here. The pool was so amazing and beautiful in my opinion.I will come again and I hope their service during breakfast got improvement next time. Maybe there were many customers that time and they looked a bit clumsy but for me overall was ok.
- suraiza (10/5): - Very comfortable
- Cheong (10/5): - Wonderful stay with family and kids!
- Jeff (6/5): - Experience at the resort was just.. "okay". Gym should be air con'ed and equipment should be cleaned more regularly, or at least anti-septic wipes provided for user to clean equipment after use. Gym equipment could be upgraded. Restaurant has plenty of choices on the menu but food was overpriced.
- Andrew (10/5): De-Stress - Peaceful, relaxing environment
- Yean Thow (10/5): Great Stay!! - Our stay at The Resort was very pleasant and relaxing. It was not crowded at all, and we get to use its facilities. We had lots of fun in the pool. Of course, upgrading us to a lakeview suite helps a lot in making our stay very comfortable. We all wished that we had stayed another day longer!!!
- Matt (6/5): - Reasonable hotel, great landscape, average food in restaurant.
- Andrew (8/5): Good 1 night stay. - Nice hotel resort. Good pool. Only stayed 1night so didn't go outside of resort but didn't look like there was much. Food was good. Rooms are huge!
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