Hilton Garden Inn New York Manhattan Midtown East
Location: 206 East 52nd Street, New York, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenient Location
Located just 2 km from Times Square, Hilton Garden Inn New York Manhattan East offers easy access to popular attractions like Rockefeller Center and the United Nations Headquarters. Guests can also conveniently reach Times Square with nearby subway stations.
Modern Amenities
With a 24-hour fitness centre, business centre, and front desk, guests can enjoy round-the-clock convenience and service. The rooms are equipped with free WiFi, work desk, and flat-screen cable TV. Select rooms even offer stunning city views.
Dining Options
Guests can dine at the on-site Garden Grille and Bar or explore nearby dining choices. Additionally, laundry facilities are available for added convenience during your stay.
Book your stay at Hilton Garden Inn New York Manhattan East for a memorable and convenient experience!
Important Information
Please note that the minimum age required for check-in is 21.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Board games/puzzles
- Concierge service
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Lower bathroom sink
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Pet bowls
- Visual aids: Braille
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Key card access
- Mobile app for room service
- ATM/banking
- Shopping on site
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Self parking (surcharge)
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Private picnics
- Wine release events
- Reception hall
- Secured parking
- Garage
- Vegetarian menu options available
- Bulk dispenser for toiletries
Rooms Available
-
King Room with City View
The spacious double room provides air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Smoke alarm
- Privacy curtain
-
Studio with King Wall Bed and Sofa Bed
This studio is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Microwave
- Video
- Heating
- Interconnected room(s) available
- Sofa bed
- Smoke alarm
- Privacy curtain
-
Studio with King Wall Bed and Conference Table
The air-conditioned studio offers a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Interconnected room(s) available
- Smoke alarm
- Privacy curtain
-
Room, 2 Queen Beds, Terrace, City View
2 Queen Beds
280-sq-foot room, balcony with city views
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV, premium channels, and MP3 dock
Food & Drink - Refrigerator and microwave
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, phone, and laptop-compatible safe
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Closed-captioned TV
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Terrace
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Pets allowed
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
-
Premium Room, 1 King Bed, Accessible (Roll-In Shower, Mobilty & Hearing)
1 King Bed
301-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV, premium channels, and MP3 dock
Food & Drink - Refrigerator and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and laptop workspace
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Phone accessibility kit
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- MP3 docking station
- Pets allowed
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
-
Deluxe Room, 1 Queen Bed, Non Smoking
1 Queen Bed
301 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV, premium channels, and MP3 dock
Food & Drink - Refrigerator and microwave
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Laptop-compatible safe and laptop workspace
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Closed-captioned TV
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- MP3 docking station
- Pets allowed
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
-
King Room with Roll-In Shower - Mobility and Hearing Access
This room features a work desk and flat-screen cable TV.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Cots
- Smoke alarm
- Privacy curtain
-
King Room with City View
This room features a city view, work desk and flat-screen cable TV.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Cots
- Smoke alarm
- Privacy curtain
-
Queen Room with Two Queen Beds
This room features 2 queen beds, a microwave and a refrigerator.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Cots
- Smoke alarm
- Privacy curtain
-
Queen Room with Two Queen Beds and City View
This room features a city view, work desk and flat-screen cable TV.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Cots
- Smoke alarm
- Privacy curtain
-
King Room
This room features a desk, a microwave and a refrigerator.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Cots
- Smoke alarm
- Privacy curtain
-
King Room with Floor to Ceiling Window
The spacious double room offers air conditioning, a tea and coffee maker, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Cots
- Smoke alarm
- Privacy curtain
-
King Room with City View and Terrace
This room features a city view, work desk and flat-screen cable TV.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Cots
- Smoke alarm
- Privacy curtain
-
Premium Queen Room with Two Queen Beds - Non-Smoking
The quadruple room provides air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Smoke alarm
- Privacy curtain
-
Premium King Room
The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Smoke alarm
- Privacy curtain
-
Queen Room with Two Queen Beds and City View
This quadruple room is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Smoke alarm
- Privacy curtain
Guest Reviews
- Karina (9/5): - Great location and great rooms!
- Momoka (7/5): -
- Elaine (8/5): - Everything was good but no room service Or restaurants
- Moises Eduardo (8/5): -
- mark (7/5): Fine - Location and staff Only one of two lifts working for much of my stay caused delays in such a tall building with staff and guests vying for the lift
- DBFackler (2/5): Worst Hilton I’ve ever stayed at. No hot water and only handicapped rooms - No hot water, can’t change rooms, bad experience
- 191averyg (2/5): No hot water, no towels, elevator broken, flickering lights, loud environment, tiny bathroom - No hot water, no towels, elevator broken, flickering lights, loud environment, tiny bathroom. The room did not have towels when we checked in, and had to be requested from the front desk. then the next day house keeping took all the towels and bathmats from the bathroom and didn’t replace. towels had to be requested from the front desk again. The shower water never got hot. Half the elevators were broken causing long wait times to get up or down the 20+ stories. The lights in the room flickered constantly. The room never got all the way dark due to hallway lights. Sleeping was near impossible between the loud streets and the loud guests in the hallways.
- ALXVA1 (4/5): Great location if you enjoy climbing stairs.. - 28 floors, sold out hotel, one functioning elevator, just one. Maid's carts took up half of the one tiny elevator that operated. The other elevator was non- functional for my entire stay. No service elevator either apparently. Took a half hour to get on the elevator to get to my room. In the morning it was better, only 20 minutes to get down stairs.
- Kelly (8/5): - Good staff and nice room. One of the two elevators was not working, making it a long wait for elevator space. People nearby in hall or a room made noise late into the night, well after 12 midnight.
- Abraham (7/5): -
- Ryan (10/5): -
- Lisa (7/5): Overall good value for the area especially during construction and I need to return soon for close b - In front of hotel is construction so it is loud during 8am-6pm outside the rooms. The lobby could be cleaner. I appreciated the breakfast box to go and free coffee. I noticed that front desk staff person allowed someone to go into held luggage room themselves which seems like a potential for errors or stolen property. see above
- 150mitchc (8/5): City Hotel Search / Insight - Nice clean rooms. Upgraded amenities. Good gym and location to dining on 2nd Ave.
- Alan (6/5): - Location Very slow elevators.
- Oscar Damian (7/5): -
- hubert (6/5): Hôtel très correct mais avec un niveau de service passable - Propreté et confort du lit Localisation Ascenseur très bruyant à travers le mur de la chambre Salle à manger fermée: petit déjeuner gratuit annoncé mais finalement non disponible Télévision cassée: tentatives de réparation non abouties durant notre séjour
- Anita (8/5): - location,exceptional staff
- Benson (9/5): Excellent - Good Water leaks from the bathroom, while bathing
- John (10/5): Enjoyable - Great hotel, very clean and comfortable. Would recommend.
- Dvbks (4/5): Currently in Reno; 9 min elevator waits - While the updates look promising, right now this hotel is down to one elevator, resulting in 9 min waits EVERY TIME.
- NATALIIA (10/5): - Ми шукали найблищий готель до консульства України, це найкращив варіант 5 хвилин пішки до консульства, 20 хвилин до Тайм Сквер чудове розташування в центрі Манхетена все в пішій доступності .Ми майже завжди обераемо ХІЛТОН ДЕБ МИ НЕ ПОДОРОЖУВАЛИ ПО США
- Lacey (5/5): I've stayed in other hilton garden inn's and this one absolutely did not meet my expectations. - Room itself was fine. Shower was fine, bed was fine. Most things were acceptable. I was given a key to a room that someone else was occupying originally. As a woman traveling alone, this was a scary experience and did not make me feel safe in the hotel the rest of the time. I was given a different room. No accomodations or anything else were offered to me for, what I feel, is a huge mistake on their part. The elevators didn't work; the fridge in my room didn't work; towels were taken from my room and not replaced (bath mat and washcloth). The hotel was also under major construction, which is fine, I've stayed in hotels under construction before - but it was not mentioned in the booking, and it was EXTREMELY bothersome, as the construction was happening on my floor in the rooms entirely surrounding mine. The booking should have been labeled clearly that the hotel was under construction, and there should have been a room discount due to that.
- Lourdes (1/5): Waot until construction is over - The price was decent Unfortunately the construction ruined the stay. Especially waiting for the elevator. Waited 10/15 min but then the elevator was full, my party of 4 couldn't fit. Didn't want to wait another 10/15ish minutes so we took the stairs. Would wait until construction is complete.
- Rhonda (8/5): We were there to see as much of NYC as we could in 30 hours. It was perfect for our stay. - Location was wonderful! All of the midtown attractions were within walking distance and there were two subway stations within two blocks of the hotel. Just construction, but it wasn’t terrible.
- Supaporn (10/5): -
- Stallone (9/5): - Hotel was clean nice people friendly, close to destination i was going. Price was.fair and reasonable Hotel was under construction and nothing on site had mentioned it.
- Chen (8/5): -
- mm (7/5): -
- Cigdem Gulsen (3/5): Disappointed - I was literally disappointed with the renovation ongoing there which I was not informed by booking.com If I knew I wouldn’t prefer to go., we waited minutes for elevator. Additionally bad looking of entrance made me unhappy. I was unhappy also in name of my guests. My daughter and son in law. Room was so uncomfortable. Too small to move. Renovation also made us unhappy
- noname218 (4/5): Stay somewhere else! - Stay somewhere else for the price. Lobby is under construction and a disaster. Only one elevator works so you have to wait 5-10min each time. Elevator key card does not work so anyone can go up to any floor. Really really poor.
- Nilda (9/5): -
- Jonathan (2/5): -
- Philip Roland Mallon Jr (7/5): - Beds were comfortable. There was construction going on that was not noted when booking. There was no soap in the room.
- Paulette (8/5): - Hotel was clean and comfortable. Staff was friendly and professional. Hotel was warm and shower was warm. Parking was expensive but it is the city. I did not like the construction by the front because that can be a hazard.
- MarChare (5/5): Will probably be better when the remodel is completed - Staff was friendly They did not communicate they were under construction. One elevator for 20+ floors is insane. The room was clean however the shoes did not get hot.
- John (10/5): Enjoyed my stay - Great hotel, very clean and comfortable. Would recommend.
- Eiichi (7/5): Happy - ベッド大きくストレスなし 入口工事中 エレベーター1基で遅かった
- Roberto javier (8/5): -
- Maxi (5/5): - La ubicación Estaba en reformas
- Vivian (5/5): - Kitchen was closed. Bag breakfast Tell customers the hotel is under construction
- duannes_13 (2/5): Currently Staying, Currently Disappointed - I’m writing this from my room, because I can’t pretend this stay is going well. I travel to NYC monthly for work and, until recently, stayed religiously at another Hilton hotel. I loved that hotel. I wrote a glowing review about that hotel. I miss that hotel. But with my company’s office moving to Park Avenue, I needed something closer. I chose the Hilton Garden Inn Midtown East because I’m a Hilton Diamond and try to stay loyal, and because this property advertised something I value on business trips: an onsite restaurant serving breakfast and (in this case) dinner. Convenience matters when you’re working long hours and it’s February in Manhattan. Unfortunately, the hotel I booked and the hotel I walked into are not the same thing. CHECK-IN: THE RENOVATION REVEAL At no point — not during booking, not in the pre‑arrival reminders, not in the app chat — was I told the hotel was undergoing major renovations. So the first surprise of the trip was walking into a lobby that looked like it was mid‑demo. Plastic sheeting, construction equipment, exposed areas… the kind of thing that normally comes with a warning banner on the website. Only at check‑in did I learn the actual situation: The restaurant is completely closed. Breakfast has been replaced with a table of prepackaged pastries and random snack foods. From 8am–5pm, only one elevator is operational for a 28‑floor building. Guests are told to allow 15–20 extra minutes just to get downstairs. Construction noise is audible in the room, as the sound travels up the elevator shaft. The front desk delivered all of this with a cheerful “Sorry for the inconvenience,” as if I had been informed ahead of time and knowingly signed up for it. I had not. THE ROOM: SOME BRIGHT SPOTS, SOME SHRUGS To be fair, the room itself is not the problem. It’s spacious for Manhattan, with two queen beds and room to move around. There’s a microwave, a fridge, and a Keurig, which is genuinely helpful on work trips. The fridge, however, is not very cold, even on the highest setting. The room is carpeted — not my favorite in hotels, especially older ones. I prefer tile or vinyl because they feel cleaner and more modern. The space is functional, but (it being the weekend) the background noise of construction makes it hard to relax or take a mid‑day break. THE “BREAKFAST” THAT ISN’T One of the main reasons I chose this hotel was the advertised restaurant. I liked the idea of grabbing breakfast before work and dinner afterward without having to bundle up and wander the neighborhood. Instead, breakfast consists of: Packaged pastries Packaged muffins Packaged granola bars Packaged… other things As someone who is gluten intolerant, this is essentially a table of “absolutely not.” There is no hot breakfast. There is no protein. There is no real food. Just a folding table of carbs and shrink‑wrap. Even the free coffee station was out of coffee… THE ELEVATOR SITUATION This one deserves its own section. From 8am to 5pm, only one elevator is operational. For a 28‑floor hotel. Guests are told to allow 15–20 minutes to get downstairs. This is not an inconvenience — it’s a structural impairment to the stay. It affects: Getting to work Getting back from work Getting to meetings Getting to the lobby Getting anywhere It also means that if you forget something in your room, you have to decide whether retrieving it is worth another 20‑minute elevator gamble. There is a stairwell but it’s only for leaving, there is no access to enter and go up. THE PART THAT STINGS I was charged full price — $216 a night — for a hotel that is, in its current state, offering maybe half of its normal functionality. No disclosure. No warning. No concession. No adjustment. Just full price for a partial hotel. SUMMARY Pros Spacious room for Manhattan Microwave, fridge, and Keurig Good location for Midtown East and Park Avenue Staff at check‑in were polite Cons Major renovations not disclosed anywhere prior to arrival Restaurant completely closed despite being a deciding factor in booking Breakfast replaced with packaged pastries (not usable for gluten‑intolerant guests) Only one elevator operational from 8am–5pm for a 28‑floor building Construction noise audible in the room Fridge doesn’t get very cold Full price charged despite significantly reduced amenities Right now, I’m mostly disappointed. I chose this hotel out of loyalty and convenience, and instead I feel like I’m paying premium rates to stay inside a construction project. I’m still here and still trying to figure out how a hotel can be this disrupted without telling guests ahead of time. If anything changes before checkout, I’ll update — but at the moment, this stay has made me miss my old hotel more than ever.
- Passenger32498583312 (2/5): Beware... Don't book.... Not worth it - Where do I start .. I would echo what others have said , it's like a big construction site , dust and dirt everywhere, there are two lifts and take ages to arrive, building works started at 7am on Friday .. woken up by drilling is hardly ideal, and the room was dirty, sheets dirty, and there was someone's dentures on the windowsill Breakfast was a blueberry muffin and grapefruit juice and a bagel , no variation Loo roll and water sparce
- Sergio (10/5): Un buen hotel en Manhattan - La ubicación muy buena y el personal muy atento Están de obras y solo funciona un ascensor en estos días. Para tantas plantas un ascensor es escaso
- jack88martin (2/5): Do NOT Book This Hotel Right Now - I genuinely cannot believe I’m having to leave this review, however, please do not book this hotel in its current state. We stayed at the Hilton Garden Inn for our first family trip to New York, something we’d been really looking forward to. Instead of the experience we expected from Hilton, we walked into what feels like a construction site. Yes, it might be lovely once renovations are complete, but there is absolutely no way the hotel should still be open to guests without FULL, direct warning before arrival. We received no notification. No email. No call. Nothing. We booked in good faith and arrived completely unaware of what we were walking into. We were told it’s “on the website” and that “guests were informed,” but we certainly weren’t, and judging by conversations with others, we were not alone. We stayed in room 1308, and the noise was relentless. The elevator shaft is directly against the room and the sound comes straight through the walls. We traveled with our 1-year-old and trying to get them down at night or for his afternoon nap, was impossible. Every few minutes the loud mechanical grinding of the lift starts again. Normally, I’d take him out in the stroller, but between 8am and 5pm, the elevators are so slow and overloaded due to works that it can take 15–20 minutes just to leave the building. With a tired infant, that’s not just inconvenient and it’s unacceptable. On top of that: • Noise throughout the building • Dust and disruption • Limited facilities • Long waits for elevators • A general atmosphere of chaos For all of this, you’re given a “complimentary breakfast” which is extremely limited and frankly not very nice. It felt like a token gesture rather than a genuine attempt to resolve the disruption. This was meant to be a special first family city break. Instead, from the moment we stepped inside, the disappointment set in. The only way I can describe how this feels is like being scammed, paying full price for something that absolutely does not resemble what was advertised or expected from the Hilton brand. Hilton should not have kept this hotel open without directly contacting every single guest in advance and giving them the option to cancel or move elsewhere. Save yourself the stress, especially if you’re travelling with children. Until renovations are complete and the hotel is fully operational again, do not book.
- cmrumsey4sc (4/5): Disappointed to learn upon arrival the hotel was under construction - Beware that this hotel is under renovations. There is nothing on the Hilton site indicating this, nor any mention in the confirmation. The restaurant and store are not open (minimal snacks/drinks available), only one elevator is open to guests during 8am-5pm, and there was never anyone at the front desk. The room was a good size, and it was quiet. I was able to pick my room in the app, but there was nothing indicating that it was an adjoining room, which I would have preferred to choose a different room. I am glad I did not have to go to the desk to check in our out. When I checked in, there was staff there, but it was total chaos. The room was pretty clean, but there was visible mold spots on the shower wall. The Irish pub next door was the highlight for me.
- Luisa Fernanda (9/5): -
- Emily (8/5): -
- Linda A. (9/5): -
- Brian (10/5): -
- croquemore (2/5): Worst Hotel Experience Ever - Do Not Book this hotel Booked this hotel using points and cash on December 2nd, 2025. No where at anytime before check in were we informed that the hotel was going to be under renovations. The restaurant was closed, the gym was closed. From 8-5PM each day one elevator was not available for guest use causing delays getting to the rooms and out of the hotel. We were awoken multiple days before 8am by construction sounds around us coming from inside the hotel. When complaining to the hotel, they blamed the oversight on corporate Hilton, they never apologized, nor, did they offer any sort of compensation for the issues with the hotel. When confronted about it after checkout, because they didn't even acknowledge the complaints at checkout, the front Desk Manager Delanie said they were working on a compensation offer. And I would receive an email shortly. It has been more than 2 days and still no email. Hilton should be ashamed to have this hotel with their branding. I've been an Honors member for years and have used Hilton properties all over the world and I have never had an issue this big or an issue that wasn't rectified almost immediately. That was not the case here. Because of that, Hilton has lost my brand loyalty. The value is not worth it. The Furniture is worn, the mattresses are horrible and general, because it's a construction site, the hotel is not clean. It feels more like a hostel than a welcoming midtown hotel.
- Peter33851 (6/5): Good room, but bad atmosphere - First, the good. Our room was large by NYC standards, the bed comfortable, the "bathroom" well designed with an ample counter for toiletries and a large walk-in shower with good amenities (no actual bath tub). The restaurant was closed, but the hotel offered to go bags with a pretty good selection of snacks: a muffin, bagels with cream cheese, granola bars, fresh fruit, etc. The staff was very helpful and trying its best. The bad is the hotel is under active renovation. It has only two elevators to begin with, and from 8-5 every day one is reserved for construction crews. The result is some very long waits for the elevator, especially during peak check-out times as it fill with not only people but luggage. The crews seem to be ripping out all the drywall, and spring it in teh street until evening. For much of the evening, one hears the creaking of a trash truck compactor as the drywall is loading into the truck. Also, the hotel seems to be popular with partiers, as both Friday and Saturday night groups of young people banged on random doors and talked loudly, looking for their friends.
- Christopher (7/5): -
- MARIA MATILDE (7/5): -
- Jaiv (4/5): - The location was good. It's a nice and safe spot. The cleanliness was not there, the trouble with getting an elevator at anytime of the day was a huge pain, a min 20 mins wait each time you need one. We lost a lot of time just waiting for elevators. Besides the hotel provided no prior notice about ongoing renovations at the hotel and the noise was all day and all NIGHT long.!!! Worst is that there was even a leak in the bathroom, and had to change people's room. I would expect a Hilton to be of higher standard. It was a mediocre hotel, smelly room without any great view of the city. So I don't think I'll go there again!
- Jake (10/5): -
- Mary (8/5): Wonderful stay! Would stay here again! - Bed so comfortable! Elmer, breakfast server, so pleasant. Elevator and handicap room perfect! Location close to the event we were attending. Some stains on furniture in room.
- Bruce (1/5): Room very small, but clean. Mattress awful. Hilton should be embarrassed and give us a rebate!!! - Location Worst mattress we ever slept on on in our entire lives.
- Cesar (10/5): Good -
- Trip39015217234 (2/5): A Safety Hazard masquerading as a Hilton: Owners & Gold Members Appalled - As Hilton property owners and Gold members, we have a deep appreciation for the brand’s usually outstanding portfolio. We transitioned to the Hilton Garden Inn Midtown after a phenomenal stay at The Quinn, expecting a continuation of that excellence. Instead, we found ourselves in a property that, for the safety of the public, should have been closed. We spent three nights and four days in what can only be described as an active, hazardous construction site. I take no pleasure in writing a review this critical, but the "unacceptable" conditions we faced demand a warning to others. The Litany of Failures: Safety & Environment: Entering the hotel was a physical challenge. Between the overhead cranes, debris, and toxic particulates in the air, we felt our health was at risk. The hotel should have been handing out hard hats at check-in. Infrastructure: Only one elevator was functional for guests, as the other was dedicated to construction crews. This led to massive delays. Room Maintenance: Our sink faucet was completely clogged; a plumber eventually had to replace a filter that was visibly filthy. Furthermore, we had no hot water in the shower for the first day. False Amenities: The "restaurant" and "workout area" were both closed for repairs—details never disclosed to us in advance. The "Breakfast": The promised breakfast was a joke—a brown paper sack containing processed, unhealthy, store-bought items. Cleanliness: While the rooms were marginal at best, the lobby cleanliness was abysmal. Management Response: I attempted to resolve this with the manager, Delaney. Given the circumstances, I requested a full reimbursement of our points. She would only agree to one night. While in a normal situation that might be generous, for a stay where the basic utility of the room (water) and the safety of the environment were compromised, it is simply unacceptable. Bottom Line: If a hotel is undergoing renovations this invasive, they have a moral and professional obligation to either close their doors or provide full disclosure to guests before booking. We were denied the right to make an informed decision and were instead charged to stay in a construction zone. Hilton Corporate needs to look into this property immediately
- Yvelisse (9/5): Escapada a New York en Invierno - La ubicacion, podia ir caminando hasta el centro No hay restaurant, no sirven desayuno
- Small (1/5): Fix the elevators and let me sleep - The room was comfortable and clean and the staff was nice. One of the elevators were out so the options were wait for 20 minutes cram into the elevator with a bunch of other people like sardines in a can or climb 22 flights of stairs to get to our room. And then in the middle of the second night the fire alarm went off for an hour for a false alarm.
- Anne (8/5): -
- Javier (6/5): - Location and facilities The front desk was not gentil with my son and wife after checkout. They only ask to use the restrooms.
- Zambrano (7/5): - Buena ubicación Casi Nadia habla español, si llegas de madrugada debes esperar hasta el check in así q debes estar atento de la hora
- 53stevez (4/5): Major Renovation Underway! - The hotel started a MAJOR renovation on Jan 2nd. We were not made aware of that when we booked. We arrived on Jan.7th to find the bar and kitchen closed. The lobby is a construction zone. One of the 2 elevators is reserved for the construction crews, so be prepared to wait a LONG time for an elevator. The outside has a large dumpster dropped in the street for the construction teams to put debris. They have no storage for luggage so it is just piled in the lobby everywhere. To their credit the staff was doing everything they could to minimize the inconveniences, but there is little they can do. Consider other hotels until the remodel is completed.
- Haley (8/5): - Very close to everything! One elevator was not working and we were not told before our stay. Lots of wait times for the elevator.
- Croulet Sevestre (10/5): -
- john (9/5): Apart from the reception staff, everything went well. - The rooms was very nice and clean. The breakfast was amazing and the location of the hotel was very near at the Grand Terminal, we were arrived from Connecticut. The reception staff didn't seem very profssional, they were unfriendly and showed little interest in us, the customers.
- Rishabh (5/5): -
- Inna (10/5): Приїду ще - Вітаю. Привітний персонал, класне розташування,
- Frederique (3/5): Hotel heeft een goede locatie in Manhattan maar voldoet niet aan het niveau van een Hilton hotel!! - de locatie. er was geen restaurant terwijl ik een hotel MET restaurant had geboekt! Blijkbaar een miscommunicatie tussen het hotel en Booking.
- paul (8/5): Good value for location - Comfortable bed The hotel is under construction, restaurant closed. one of two elevators reserved for contractor use 0800-1700.
- Leslie (10/5): - Atención Nada me molesto
- Jonabelle (9/5): Value for the money and good location - Location Still under reservation
- Walsh (8/5): - Room,location No toilet in lobby for guests
- Belinda Yin Kwan (8/5): Safe neighborhood and convenient location - Recommended by a friend, the hotel is located in a safe neighbourhood and close to attractions and metro stations Nothing
- Gemma (4/5): - Location The lifts were so loud throughout the night making it difficult to sleep
- Nishan Kumar (2/5): I would nto recommend this place, until they get someone better at handling the customers. - Location Customer service, front desk rep behavior, rom space, room cleanliness
- Tyler (9/5): Would honestly stay for a week if I could 8/10 very comfortably and accommodating. - The location, the friendly staff, and the coziness of the room.
- Judith (8/5): -
- Matthew L (10/5): - All good Bed was hard as rock
- Ally (8/5): -
- Mizue (9/5): 景色が最高。フェリー乗り場が目の前 - 景色がよく部屋も広く綺麗。 シャワーを使うと 手洗いが水浸しになること。
- Susanne (4/5): -
- CASTILLON ARMENDARIZ (9/5): -
- Nela (10/5): Will stay soon to your property - Closer to the place I want to visit Nothing I can think off
- Gonzalez (9/5): Good place to stay in mid manhattan - The room was comfortable, the hotel is super well located you can walk anywhere, there's good food around. I would totally recommend. I did not have a negative experience.
- Belinda Yin Kwan (8/5): Great and safe location - The location is great as it is in Manhattan and close to many attractions. Besides, the neighborhood is safe, so you don't need to worry too much about safety. The hotel may need to upgrade its charging outlets, which are a bit old and outdated.
- Sweet (1/5): -
- Stephen (7/5): - Lots of elevator noise in our room made it hard to sleep!
- Kim (8/5): Always stay at this hotel when I come to NYC Its the best value and the rooms are perfect - Love the location. Perfect for walking anywhere. The rooms are always clean and quiet. They no longer put the “Do not Disturb” signs in the room. I was not thrilled they just came in without asking if we needed anything.
- Karina (7/5): - cama cómoda
- Mitchell (10/5): Convenient and Easy Trip to NYC - Location was perfect for our trip into the Big Apple. N/A
- 399triciad (2/5): Dirty Bathroom, and stolen package - I will start by saying that this review makes me sad to leave! My husband and I have been Hilton Diamond members for years, as well as vacation club members. We believe in the Hilton Brand. BUT this hotel was NOT up to the Hilton Standards!! First the front entrance had trash laying all around, I thought I would give grace because it was Saturday evening, But Sunday at noon the trash was still there. the room had mold under the wallpaper. Mold was starting to spread outside the wallpaper in several areas. We had been left a used box of soap, and the box had used tooth flossers inside. The bathroom door had dirty handprints on it. The worst part of my stay was having a Macys package that was taken during the housecleaning. I tried to contact the Manager four different times during the day, and I finally got a response. In fairness he is returning our points used to stay, but that doesn't cover the stolen package.
- Emily (6/5): - Clean rooms, terrible waiting area and unloading area, staff friendly but confused with how certain things operated when asking them about it like VIP parking.
- Turkan (9/5): -
- Gabriela (10/5): - It would be better with balconies.
- Idalia (8/5): - Good location
- Ariane (10/5): - Great
- Rachida (9/5): -
Photos
