Kensington at Central

Location: 1-3 Kingsway Place, Townsville, Queensland, 4810, Townsville, AU

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 05:00 PM

Check-out: 10:00 AM

Instructions: The front desk is open during the following times:

• Monday - Friday: 8:30 AM - 5:00 PM

The check-in location differs from the property location. Check-in location: [4 Kingsway Place]. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. This property is not suitable for guests who are required to quarantine, due to the property's communal areas.

Amenities & Facilities

• Boat tours nearby
• Free WiFi
• Luggage storage
• Elevator
• Snorkeling nearby
• Kayaking nearby
• Scuba diving nearby
• Free newspapers in lobby
• Smoke-free property
• Tours/ticket assistance
• Wheelchair accessible parking
• Free self parking
• Pool sun loungers
• Boat tours nearby
• Wheelchair-accessible van parking

Rooms Available

• Standard Room

  1 Queen Bed

  Individually decorated room

  
  

  Internet - Free WiFi

  Entertainment - 40-inch flat-screen TV with digital channels

  Food & Drink - Refrigerator, coffee/tea maker, and electric kettle

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Iron/ironing board, window screens, and laundry detergent

  Comfort - Air conditioning

  Need to Know - Weekly housekeeping

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Ceiling fan
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Free WiFi
  • Weekly housekeeping provided
  • Bedsheets provided
  • Window screens
  • Laundry detergent

• Apartment, 2 Bedrooms

  2 Double Beds OR 1 Queen Bed and 2 Twin Beds

  Balcony with city views

  
  

  Layout - 2 bedrooms

  Internet - Free WiFi

  Entertainment - 40-inch flat-screen TV with digital channels

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - All-in-one washing machine and dryer, laptop workspace, and iron/ironing board

  Comfort - Air conditioning

  Need to Know - Weekly housekeeping

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Ceiling fan
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Free WiFi
  • Weekly housekeeping provided
  • Bedsheets provided
  • Window screens
  • Laundry detergent
  • Laptop-friendly workspace

• Apartment, 1 Bedroom

  1 Queen Bed

  Balcony with city views

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - 40-inch flat-screen TV with digital channels

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - All-in-one washing machine and dryer, laptop workspace, and iron/ironing board

  Comfort - Air conditioning

  Need to Know - Weekly housekeeping

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Ceiling fan
  • Access via exterior corridors
  • Blackout drapes/curtains
  • Free WiFi
  • Weekly housekeeping provided
  • Bedsheets provided
  • Window screens
  • Laundry detergent
  • Laptop-friendly workspace

Guest Reviews

• Crystalle (4/5): - Furniture could be updated, bed was not comfortable & quite lumpy. found what looked like gecko poo behind kettle.
• Elizabeth (10/5): - .
• Elizabeth (10/5): - Great location and good service. Very clean too. Great for families.
• Dean (2/5): - Do not stay here, walked in and walked out again. Fan sounded like a cement mixer, stains on the carpet and coffee table that looked like it come from the tip.
• Peter (2/5): - DO NOT STAY HERE!!!!!!!!! The bed is the size of the entire room. The carpet was stained and sticky. The aircon stank like it was full of mould. They turned off the hot water around 7am on a Monday. And they charge as much as a real hotel. Disgusting, overpriced and uncaring staff.
• David (6/5): Everything u need but need some love - Apartment was quite roomy with a balcony, condition was average, bed was very hard.There was a washer drier but no airing rack forcing us to use drier.Full kitchen with everything u would need.
• Kloe (8/5): - Affordable easy quiet convenient with everything you need
• Family Support (10/5): - Great stay spacious apartment very convenient location. Would stay again
• Kate (6/5): - The carpets desperately need a shampoo. A few more drinking glasses would be useful. The microwave seems like a hazard with lots of exposed rust inside and there are no small sharp knives, just 3 really large serrated knives. Just could be better equipped.
• Greg (10/5): Ville - Lovely place
• Hayley (4/5): - Old and dirty, not worth the money
• ALAN (6/5): - It’s not clean mould in shower dirty dishes in dishwasher from previous clients
• louise (2/5): Terrible - Terrible check in they said my card was declined not enough funds it had full funds locked my card out i had to contact the bank accomadation had already been paid. Bed was like cement shower leaked everywhere mould in shower 1 fork in the draw would recommend to stay there
• Elizabeth (10/5): - .
• Jacqueline (2/5): - I was told my booking was cancelled and that i had to go through the app
• Ed (2/5): - Very tired and grubby student accomodation
• Bryan (6/5): - The property and room itself were clean. The ONE BIG ISSUE I had was the room I was in. It was on the Foyer level. Was very noisy from people coming in and out. ..then the staff very very noisy chatting in the hallway in the morning. And I had some sort of office that was connected to my apartment, with a door, it was locked but could hear EVERYTHING from that room, including swearing at times. Think its SO WRONG to have this connected in this way. NOT HAPPY AT ALL....
• Nicole (10/5): - Amazing place beautiful staff
• Sam (4/5): - Air conditioner in bedroom blew hot air and the fan was making ticking noises. The apartment was not the cleanest. We got around 2 hours sleep and paid a lot to stay here.
• Angelo (8/5): Comfortable and roomy - The room had a strange odour. The internet did not work had to ring for assistance. There was not hot water in the morning. Not a great stay , but room was comfortable and roomy.
• Stephanie (6/5): - Staff were very obliging Problem with apartment but moved to another Needs maintenance repairs asap but other than that was comfortable and convenient and quiet which was perfect for a few big days. .
• Glenn (10/5): - Great location, apartment perfect for our weekend stay. Will most definitely stay there again.
• Shane (4/5): - No hot water
• Leola (4/5): - Very small rooms. Furniture and carpet stained. Bathroom fixtures broken.
• Nicole (4/5): - No hot water, noisy aircon that didn’t work and bathroom dirty on arrival
• Saahid (10/5): - Well located and maintained property, would do with a new set of freshers for the room as the smell was strong and unwelcoming at first but overall was a good stay
• Cassandra (10/5): - Enjoyed our stay here and the location was very convenient.
• Lenore (4/5): Totally Disappointing - Very disappointing stay. Air cons were missing parts and had elevated noise. Dishwasher was broken and dangerous to use. Carpets were stained and smelly. Ceiling lights not working or broken. TV display flashed for 5 min's after turn on. Fan in bedroom unusable, noise was deafening. Pool was very cloudy and green. AWFUL. Bedside lamp flash's with cord movement, dangerous. Location is good and handy to resturants.
• Rachel (6/5): - Stayed here for two nights for work, so it suited a purpose and was ok. My room was very tired, mould in the shower, paint peeling from shower room, curtains that didn't close properly across the window. But, the bed was comfortable, aircon worked great and the place was safe. It's certainly not somewhere I'd stay as a destination but if all you need is a room for the night, with very basic and tired accommodation it's totally fine.
• David (8/5): - Apartment was generaly clean and comfortable except for stains on the carpet and a screen door that wouldn't move. Staff were very helpful with after hours check in
• Steven (10/5): - It was one night but it did the job!
• Clive (10/5): Good value - We enjoyed our stay, the unit was very clean and a good layout, it was good to sit out on the balcony
• Thomas (8/5): - Office was hard to find but eventually got there with it.
• Kelsie (10/5): - Good
• Al (8/5): - It was great for the price we paid. Bathroom could do with a bit of a clean (little bit of mould on the roof) check in was easy. Safe parking.
• Suzanne (2/5): - There was plenty places to eat around the
• Akari (10/5): - Friendly staff
• Carolyn (8/5): - Fan Air Conditioner and sliding door need maintenance but you have to know it to fix it ...
• Bill (8/5): Value for money - Generally, a satisfactory stay.
• Jeanette (6/5): - I was very disappointed as on my arrival at 11pm, while there was tea and coffee and sugar and a fridge, there was no milk for a simple cup of tea, and the reception was shut. I also got affected by the global Microsoft outage and my flight was cancelled, so missed one of the 2 nights accommodation i booked. I rang but the property manager could not do anything about it.He say he would waive any penalties on changing the dates, but that i would have to go through wotif to organise that. I couldn't see where to contact wotif to try and arrange that, so it cost me one nights accommodation and it was completely outside my control.
• Karin (10/5): - Comfortable, great location walking distance to restaurants. No complaints about anything. Would stay here again
• Michael (4/5): - Smallest room I've ever stayed in. Cleanliness needs to be improved.
• Andrew (10/5): - Very central location, suitably equipped room
• Marion (6/5): - The picture in the website showed quite a nice good sized room.. The room was extremely small, I’d say snout 3m x 3.5n .. tiny! The only saving grace was it WAS clean.. but I will never stay there again.
• Geoff (6/5): - Generally ok but all plates, mugs and cups in the kitchen were wet, manky and not hygienic. Dishwasher appeared to be broken for a long time and no sink detergent available to wash up the old fashioned way. Lots of patched holes in the walls and door inside the unit repaired crudely. Bed was worn out and uncomfortable with springs sagged and also poking through. A tired property.
• Shane (8/5): Hotel Vine Stay - Stay was ok the apartment needs some attention carpet was stained, the walls had marks and dents in the kitchen area, the shower door requires some adjustment. The dining table was also in need of replacement. Apartment otherwise was comfortable enough and in a handy position to the city, restaurants close by were great would be an ideal location to stay and go to watch the Townsville Cowboys play a match easy walking distance.
• Scott (2/5): - Dirty and unsanitary. Broken dishwasher, dirty pots and cups, no fry pan, stain in carpet, dirty and broken curtain. Light in kitchen didn’t eirk
• Zak (6/5): - Staff at reception was helpful and made checking in easy. The room had dirty used tissues under the bed and couch. Also one of the cleaners looked off chops. Pool a little dirty and could do with a scoop to clean out leaves and stuff. Location good as
• David (8/5): - Close to Queenlsand Country Bank Stadium and Town Centre. Quiet area. Good for Short Term stay. Only disadvantage a lack of a guest laundry.
• Verified traveler (10/5): - Very nice place in a very convenient spot. Felt very comfortable and will be back.
• Megan (4/5): Disappointed - I would like to provide some feedback regarding our stay at Vine Kensington at Central. We checked in last Friday and upon arrival we noted that the unit wasn’t cleaned properly. There was cigarette butts and dirt out on the balcony and the table hadn’t been wiped over. On the Sat morning while making the bed I noticed that the doona was absolutely filthy. There were stains all over it. It was quite upsetting to see how dirty it was. I called reception to inform them and ask for a new doona. The lady I spoke to struggled to understand what I was asking. I said that I was happy to remake the bed myself, I just wanted a clean doona. I advised her that I would leave the dirty one on the lounge for collection. When we returned from shopping, I found the dirty one still on the lounge along with a mattress protector. I didn’t bother to call reception again as I was a struggle last time. I just left them both on the floor. We also went to use the washing machine and it didn’t work. My husband spoke to a cleaner downstairs and she passed the message to someone. They were sending out the maintenance guy first thing on Tuesday. So far noone has fixed it. There are a few other things around the unit that needs cleaning. For instance, the vent in the bathroom has a huge buildup of fluff on it. There is laundry powder all over the floor beside the washing machine, the carpets have stains everywhere.
• Fiona (2/5): - Absolutely filthy. Broken furniture, holes in walls, no hot water in ensuite, black mould covered the bathroom roof, curtains stained, outdoor furniture not even fit for the junk pile. Would give zero stars if I could. When I complained I was told by the office staff that working there was embarrassing because of all the complaints and the poor strandered of the rooms. Apparently management have no interest in addressing the many guest concerns
• Angelo (4/5): - The hot water system did not work. I had to have three luke warm and cold showers. I rang and got no response very disappointing. The dryer did not work.
• Kylie (6/5): - Customer service attendant upon check in was rude and made check in more difficult. Pool was murky and needed to be filled. Master bedroom shower was stuck on cold temperature. Location was great with great views, bedding was very comfortable. Master bedroom aircon was noisey, on the day of our departure the gate fob stopped working so we had to use the public parking and load the the car upon departure out the front. OVERALL WE HAD A NICE STAY JUST MUCH ROOM FOR IMPROVEMENT STARTING WITH BETTER CUSTOMER SERVICE UPON ARRIVAL.
• Maddison (4/5): - I booked a standard room and got just that, the aircon obviously has seen better days as I spent my stay sweating. The aircon struggled to blow any cold air and made a loud rattle as the wall unit nearly shook itself off the wall. The bed was not made properly, with two sheets wrapped around a doona that was stained. I went to make a cup of coffee the next morning and found the mugs were still filthy from previous guests. DO NOT STAY HERE.
• Brad (4/5): - Cons: 1st room we got was extremely grubby, floors all had major stains over them, smell was pretty bad, had to go and request another room. 2nd room was a bit better however still had stains on carpet and Mould throughout bathrooms. a lot of Dust throughout rooms and light did not work in one of the bedrooms. Pros: Close to where we needed to be, cars locked away off street.
• David (6/5): - Loved the are found the two doors being together for A,B room very noisy whit next door coming and going milk in fridge would have been nice no where close to buy any
• Ashleigh (10/5): - I loved how it was closed to everything! And the room was amazing and clean
• Kendall (8/5): - Great location and young guy running it was super friendly and helpful
• Lucas (4/5): - The room although a studio, was no bigger than my walk in robe. Terrible size.
• Glen (2/5): - Didn’t get to stay
• Reegan (10/5): - Great value for money... Friendly and very helpful staff members much appreciated
• Kyle (2/5): - Blankets and curtains had stains on them. The apartment was noisy and had a foul smell which lingered.
• Berinda (8/5): - Unfortunately, the A/C in the bedroom of the self-contained unit was incredibly loud and did not work very well, the fan was also extremely noisy at a high speed and didn't work at the two lower speeds. There was an unsightly huge brown stain on the carpet as you enter and the carpets look like they need to be redone. There was not much in the way of cooking utensils/crockery and no explanation on what to do with recyclables that can't go down the garbage shoot.
• Benjamin (4/5): - Room was quite filthy. Mould on the ceiling in bathroom. Holes in the towels. Stains and grubby marks all over the walls. Stains all over carpet. Rubbish found under the bed. Dish washer stank. Bed was extremely uncomfortable. I could literally feel all of the springs. I even stuck my hand under it to see if it was the wrong way up but it was the same on the other side. Quite disappointed
• Glen (6/5): - Check in off site is inconvenient. Clearly maintenance inside the apartment would seem a low priority as the lounge coffee table has a caster broken off, there’s staining in the carpet, the bedroom ceiling fan has a clicking noise and the remote control is barely visible (battery) And saucepan lid knob is broken
• Vivian (6/5): - I got a 2 bedrooms apartment. The place looks a but run down. My front door knob is wiggly. Bathrooms have mold. Bedroom closet doors are mirrors so I chose to sleep on the couch instead. Good that there are badass food right downstairs, hotpot, thai, and tacos. A bit too pricey for the condition of room. The lady receptionist is amazing. The man receptionist was on the phone and did not make eye contact with us and did not even show a sign to address us so we left our keys on the counter and left.
• Verified traveler (2/5): Disappointing - Disappointing & Terrible service. Lack of communication and organisation.
• Verified traveler (2/5): Disappointing - Disappointing. Terrible communication skills from front desk and after hours.
• Ray (8/5): - A very convenient location to stay.
• Trevor (2/5): - Room was very small
• Amanda (2/5): - Very run down and dirty. Mouldy ceiling in bathroom, carpets heavily stained, ceiling fans did not work, cigarette butts in garden beds. Very over priced for the state on the complex. Front reception door locked on arrival despite arriving during office hours.
• Ashleigh (4/5): - The air cons were full of dust the showers are so mouldy the fire alarm went off at 1:15am waking us all up due to dust trigging it the beds you could feel the springs wouldn’t stay again.
• Alice (10/5): - Very clean and spacious.
• Gordon (10/5): - Great location walking distance to stadium and plenty of eateries close by.
• Monica (6/5): - Unfortunately our unit had a lot of stains on the carpet and acked kitchen supplies (what was there was not very clean). The unit was just untidy/unclean and could do with some attention. Although there was a foxtel box, there wasn't many channels to choose from, no netflix or the option to use netflix. There was so much disturbances from neighbouring businesses at ridiculous hours of the night/early morning. We had to contact a restaurant at one stage to tell them to avoid building an aluminium cabinet at 9.30 at night! With all this being said, the staff at reception were amazing at check in and during our stay. The unit was in a convenient spot for us, the parking was great with it being in a gated parking bay and I felt safe in this unit block. With a little TLC to the unit and a chat to neighbouring businesses about noise, it would be an amzing spot to stay.
• Lisa (2/5): - This place needs a massive over haul, so dirty stains on carpet, thick dust on fan in main bedroom plus vent in bathroom so thick dust wouldn't even work, couldn't watch tv someone has stole batteries out of both remotes i did mention to housekeeper when we were going out during day come home at night still no batteries she said she would go and replace them, phone in appartment doesn't work to order more milk, blood stain on doona that is between two sheets, that was my 3rd stay and my last the other two was lovely really need a revamp urgently.
• Sarah (6/5): - Overall abit of a disappointment. The apartment was okay. The bathroom had mould and hair in the shower and the layout meant that you couldn’t have the laundry open and get to the shower at the same time. The kitchen equipment was dirty and the dishwasher smelt so bad I couldn’t stand opening it to use it. The staff at the front reception were rude and not helpful at all.
• Peter (8/5): - Loved the area but the cooking essentials could do with a upgrade
• Mark (6/5): - The property is a little tired and needs attention. For example, each of the 2 air conditioners in my room was so loud, screeching & annoying, I had to turn them off at night to get to sleep. Annoying.
• Roselyn (8/5): - Easy parking close to eating cafes. Good size apartments
• Verified traveler (10/5): Perfect Stay and Location. - Stay was perfect and the location is also perfect. Enjoy the restaurants close by. Will definitely be back in future.
• Brigette (6/5): - The accommodation was ok. The pool was lovely. But the carpets were dirty, and the room was tiny. The bed was fine, and it was clean.
• James (10/5): - The property was a lot larger than I was expecting it to be. At no point did it feel cramped or squishy. Great value for the money
• Fabien A (2/5): - after I had booked and paid I went to place and was told by the owner that I didn’t have a booking at all. So I was ripped off by the management of this place I wouldn’t recommend this place to a Pig. It’s a dump and run by an idiot Hopeless stupid and hopeless. Whatever you do give this dump a total miss
• COLIN (10/5): - I enjoyed the staff, easy checkin. However in the temperatures you get in Townsville- the AC and fan in the bedroom need to be fully working. Otherwise it was a great stay.
• Ray (8/5): - Great location.
• Dallas (8/5): - Found the apartment to be clean and well appointed. In a Great area.
• Paulina (8/5): - The room itself was clean but the curtains was dusty was not sure if it was blood stains and also found one cockroach
• Vincent (8/5): - Staff was really helpful.
• Lauren (6/5): - Clean, quiet
• Adrian (10/5): - Close to evertthing we needed. Quiet good location
• Jack (10/5): - Great stay, great area
• Cath (10/5): - Avery spacious and conveniently located facility. Very close to eateries.
• Randall (10/5): - Comfortable, everything you would need in an apartment
• Cheryl (4/5): - We had a few problems with our 1 bed apartment The worst being what I discovered while cooking a meal, which appeared to be vermin poop sitting in the light in the air ventilation over the cooking hob. (I had to re-wash all the plates and cutlery with boiling water as couldn’t be sure it was clean at this point.) The fan in the bedroom only went on high or off which was noisy and made it too hard to sleep. The remote for the bedroom air conditioning has flat batteries or the LCD display is faulty. In addition the air conditioning unit itself in the bedroom was too noisy to use. ( sounded like a noisy bearing) There was a stale smoky smell in the whole unit which is particularly obvious when the room has been closed up. Note guests are allowed to smoke on the balcony. There was no chopping board or spatula which are usually considered an essential and basic kitchen item. I advised management of the above and got an acknowledgment 2 days later. No apology, explanation or offer of compensation. The pool area was small but nice.
• Jason (2/5): - unit was extremly dirty, carpet was like someone died on it, mould in the bathrooms, no remotes for the air con, dishwasher didnt work, dining table and coffe table are falling apart.
• Elizabeth (10/5): - .
• Verified traveler (4/5): Very small rooms and needs TLC - Room was very small and marks and dents in walls. Smoke alarm was covered with a plastic bag. Foxtel was not working, raised with reception and couldnt resolve. Asked to be moved, they said they had no rooms so asked for a refund. 20mins later they found a room.
• Rudi (2/5): - Living in a box comes to mind

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