Casa Malca
Location: Carretera Tulum-Boca Paila Km 9.5, Tulum, mx
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Beachfront Property
Experience the ultimate getaway at Casa Malca, situated along a pristine beach in Tulum, bordering the Sian Ka’an Biosphere Reserve.
Elegant Accommodation
Indulge in our stylishly decorated rooms and suites, each boasting serene views of either the lush gardens or the turquoise Caribbean Sea.
Convenient Location
Explore Tulum town and the ancient Mayan ruins just a short distance away, while enjoying the seclusion of our beachfront oasis.
Book now to immerse yourself in luxury at Casa Malca and create unforgettable memories by the sea.
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 11:30 PM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Guest education on local ecosystems and culture
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Pets allowed
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Massage services
- Packed lunches
- Currency exchange
- Private check-in/check-out
- Board games/puzzles
- Shuttle service (additional charge)
- Concierge service
- Allergy-free room
- Kid meals
- Kids' outdoor play equipment
- Outdoor furniture
- Fruits
- Shallow end
- Spa/wellness center services
- Steam room
- Beauty Services
- Manicure
- Pedicure
- Personal trainer
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Mobile app for room service
- Happy hour
- Supervised childcare/activities
- Television in common areas
- Front desk (limited hours)
- Billiards or pool table
- Free wired internet
- Access to nearby indoor pool
- Playground on site
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Pool sun loungers
- Offsite parking discounted rates available
- Beach yoga on site
- Private beach nearby
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Art gallery on site
- Wine release events
- Reception hall
- Indoor/outdoor pool
- Exercise/lap pool
- Japanese garden
- Fishing nearby
- Health or beauty spa nearby
- Swimming nearby
- Beach club nearby (surcharge)
- Hosted evening meal (reserve)
- Bicycle-friendly property
- Beach toys
- Guest education on local ecosystems and culture
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Junior Suite, Garden View
1 King Bed
646-sq-foot individually decorated room, furnished balcony/patio with garden views
Layout - Bedroom and sitting area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Day bed, yard, and playpen; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Area rugs in room
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Yard
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- Down comforter
- Pillowtop mattress
- MP3 docking station
- Rainfall showerhead
- Pets allowed
- Furnished balcony or patio
- In-room playpen
- Free cribs/infant beds
- Day bed
- Bedsheets provided
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Hand-held showerhead
- Doorbell/telephone notification
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Meal delivery service available
- Fixed shower seat
- Magnifying mirror
- Smooth flooring in room
-
Family Suite, 2 Bathrooms, Garden View (Village)
1 King Bed and 1 Queen Bed
753-sq-foot individually decorated room, furnished balcony/patio with garden views
Layout - Bedroom, living room, and sitting area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Day bed, yard, and playpen; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Area rugs in room
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Yard
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- Down comforter
- Pillowtop mattress
- MP3 docking station
- Rainfall showerhead
- Pets allowed
- Room and bed type depend on availability check-in
- Furnished balcony or patio
- In-room playpen
- Free cribs/infant beds
- Day bed
- Bedsheets provided
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Hand-held showerhead
- Doorbell/telephone notification
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Meal delivery service available
- Fixed shower seat
- Magnifying mirror
- Smooth flooring in room
-
Suite, 2 Bathrooms, Garden View (Townhouse Labyrinth)
1 King Bed
1292-sq-foot individually decorated room, furnished balcony/patio with garden views
Layout - Bedroom, 2 living rooms, and sitting area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Day bed, yard, and playpen; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Area rugs in room
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Yard
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- Down comforter
- Pillowtop mattress
- MP3 docking station
- Rainfall showerhead
- Pets allowed
- Room and bed type depend on availability check-in
- Furnished balcony or patio
- In-room playpen
- Free cribs/infant beds
- Day bed
- Bedsheets provided
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Hand-held showerhead
- Doorbell/telephone notification
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Meal delivery service available
- Fixed shower seat
- Magnifying mirror
- Smooth flooring in room
-
Suite, Beachfront (Master)
1 King Bed
1076-sq-foot individually decorated room, furnished balcony/patio with partial ocean views
Layout - Bedroom and sitting area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Day bed, yard, and playpen; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Area rugs in room
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Yard
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- Down comforter
- Pillowtop mattress
- MP3 docking station
- Rainfall showerhead
- Pets allowed
- Furnished balcony or patio
- In-room playpen
- Free cribs/infant beds
- Day bed
- Bedsheets provided
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Hand-held showerhead
- Doorbell/telephone notification
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Meal delivery service available
- Fixed shower seat
- Magnifying mirror
- Smooth flooring in room
-
Junior Suite, Beachfront
1 King Bed
646-sq-foot individually decorated room, furnished balcony/patio with partial ocean views
Layout - Bedroom and sitting area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Day bed, yard, and playpen; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Area rugs in room
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Yard
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- Down comforter
- Pillowtop mattress
- MP3 docking station
- Rainfall showerhead
- Pets allowed
- Furnished balcony or patio
- In-room playpen
- Free cribs/infant beds
- Day bed
- Bedsheets provided
- Champagne service
- Soap
- Local maps
- Guidebooks or recommendations
- Electrical adapters/chargers
- Laptop-friendly workspace
- Restaurant dining guide
- Hand-held showerhead
- Doorbell/telephone notification
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Desk chair
- Meal delivery service available
- Fixed shower seat
- Magnifying mirror
- Smooth flooring in room
-
Family Village Suite
This room is a family room with tropical garden view just a few steps from the beach. Each suite has a unique decoration, modern furniture, contemporary art pieces playing the important part of the art collection that is the hallmark of Casa Malca. These suites has king size beds and are lined with fine organic sheets, double bathrooms with two types of shower and amenities.
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Seating Area
- Toilet
- Private bathroom
- Sofa
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Key card access
- Single-room air conditioning for guest accommodation
-
Junior Suite with Garden View
Each suite has a unique decoration, mixing classic and contemporary style through its furniture, Persian rugs, velvet curtains and headboards, exclusive vintage pieces, aside from the art that is the hallmark of Casa Malca. These suites has king size beds and are lined with fine organic sheets and bathroom with two types of shower and amenities.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Seating Area
- Toilet
- Private bathroom
- Interconnected room(s) available
- Sofa
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Key card access
- Single-room air conditioning for guest accommodation
-
Junior Suite with Ocean View
These rooms have direct access to the beach, pools and restaurants. They have a view of the sea either on the first or second floor with large windows from floor to ceiling. Each suite has a unique decoration, mixing classic and contemporary style through its furniture, Persian rugs, velvet curtains and headboards, exclusive vintage pieces, aside from the art that is the hallmark of Casa Malca. These rooms has king size beds and are lined with fine organic sheets and bathroom with two types of shower and amenities.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Seating Area
- Toilet
- Private bathroom
- Sofa
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Key card access
- Single-room air conditioning for guest accommodation
-
Master Suite - Beach Front
The exclusive Master Suite Beach Front have are in the main house with direct access to the beach either from the first or second floor. The rooms have an eclectic decor with the original works of art from the owner’s personal collection. These suites have terrace or balcony.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Seating Area
- Toilet
- Private bathroom
- Interconnected room(s) available
- Sofa
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
-
Townhouse Labyrinth Suite
A double-level suite surrounded by labyrinth and torpical garden view. All 4 suites have living room and bed room with a unique decoration and furniture mixing classic and contemporary style with exclusive vintage pieces. The suites has king size beds and are lined with fine organic sheets, bathrooms with two types of shower and amenities.
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Seating Area
- Toilet
- Private bathroom
- Sofa
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Toilet paper
- Pool towels
- Bottle of water
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Key card access
- Single-room air conditioning for guest accommodation
Guest Reviews
- Philippe (10/5): So great and yet needs help - The hotel is stunning. The beach is lovely. The breakfast was great. The gym and free yoga classes excellent and fun! Staff are very attentive and always going above and beyond. We salute their commitment. The sargassum and stench and constant tractor work and diesel smell was not great for this price point. In fairness Malca is THE BEST slice of beach in Tulum when all is well....and yeah...it's not their fault and on this we understand...and it is GREAT to see their heroic efforts to clean the beach- honestly bravo! The rest in our view needs to be tackled by management at a higher "macro" level: The outrageous prices practiced here in Tulum which in our view has likely led to a cratering of Tulum's business. It's in all the press. One can easily see it in the scores of closed businesses along the roadside as you walk around ((God forbid you take a cab). Whether is $20 kids quesadillas by the pool or $50 3min taxi fares or $400 dinners for two adults and a child (and without starters and only two mains and a couple of drinks)...with outrageously high mandatory tipping. Hearing from various folks serving or helping you that even Swiss and Dubai clients are gagging at the prices practiced here is funny and tragic. Finally, the service in Tulum is like everywhere- there are hits and misses - but never have I seen a town where people effectively smile, nod and either agree to disagree with you (Chef at the best restaurant in town) or when raising housekeeping issues happily just ignore it. We were like "wow". Icing on the cake: watching the cops shaking down non local cab driver because they don't want non local cabs in town as we arrived was the first sign we were in a "special place". We travelled the entire Yucatán and never saw that anywhere else. Hard not love the (bygone) charm of this town but TBH it was disappointing given the thousands we spent there.
- Lily (10/5): Heaven on earth - This is such a paradise of a place. Beautiful room, beautiful beach, beautiful forest-y place. The staff is super attentive but not at all disruptive. The shower is ginormous. I wish I could just live there. Breakfast is lovely and you have it right on the beach. Ugh, it's amazing. The food in the restaurant was not very exciting and VERY expensive. You're not allowed to throw toilet paper into the garbage but the trash can is wide open which is a bit gross.
- Mario (10/5): Heaven on earth! - If I could give 1000/1000 I would!!! Candelario from the front desk w all concierge staff made our trip unforgetable. Ask them and they provide, in a few seconds. Noa from the beach bar is my brother, but I do not want to forget all others, the breakfast staff, all other beach and pool staff, security from the entrance, everybody. Guys, I will be returning here till tje end of the world. Love you so much. Thank you for the upgrade of my room. Thank you for your love. Thanks also to Willy the driver from your transfer agency. You are the best!!!! ———-
- Aleksandra (10/5): -
- octavio (7/5): Boa , mas muito caro pelo que entrega - Limpeza dos quartos deixa a desejar.
- Maya (8/5): -
- CRISTINA (9/5): -
- Natalya (10/5): Will definitely be back, an amazing place - An incredible boutique hotel, incredible staff, food, location. Very personalised concierge service which made our stay with kids much more comfortable Not many choices for kids meals
- MEHMET KAAN (5/5): Gereksiz pahalı ve ayrıntılara dikkat edilmemiş. - Beğenilecek bir tarafı yok. Oda kapıları çok zor itiliyor. Kilit mekanizması bozuk, çok zaman harcanıyor. Tüm odalar boyanmalı, sıva kalmadı modernite veya güzellik değil. Kahvaltı için dışarıya konan masa sayısı az olduğundan sıra bekleniyor veya oturulamıyor. Her yerin kum olması gereksiz, Maldivleri kıskanmak anlamsız. Lobi önünde yırtık koltuklardan salıncak yapmak tesise nasıl artı bir değer katabilir?
- Ellinore (10/5): We will always come back and choose Casa Malca. 100/10 ❤️ - Best hotel in the world. We are coming back soon ❤️
- Jan (9/5): -
- -LaVale- (8/5): -
- 191trayt (10/5): Casa Malca dinner - Hello the staff were amazing there . Very good food very good atmosphere. We went to dinner late and was still able to see the famous lobby . Very beautiful
- Nick (10/5): - Excellent hotel and world class service
- Viacheslav (10/5): -
- Pamela Julieta (10/5): COME A CASA -
- 915MarkA (10/5): The best hotel in Tulum - This is our second stay at Casa Malca. It’s more than just the novelty of the art. The service is first class. The food is fantastic and the setting is the best in the hotel zone. Any seaweed on the beach was removed straight away whereas the rest of the hotels had huge piles of seaweed building up. The beach is deeper than any other hotel and the sun loungers are set back under palm trees keeping your space private but still directly beach front. Clemente and Fausto did everything possible to make sure we had the best time. Breakfast is fantastic quality. We will be back again soon.
- Krzysztof (10/5): 10/10 - Absolutely 10/10. Service, place, energy. Superb level. No complain.
- A7155ATjackm (10/5): Great view - Casa Malca is beautifully located and offers an amazing view from the rooms. The resort itself is very attractive, with beach loungers that are more like beach beds, plenty of palm trees, and a truly pleasant atmosphere. A big advantage is that the hotel is built on a dune, which means beach vendors cannot approach guests as aggressively as they do at Nomade. The front desk and concierge work flawlessly and efficiently. In fact, I would say the gentlemen working there operate above standard and genuinely make guests feel welcome and comfortable. As an example, when I mentioned that there was no television in my room, they actually brought a TV to the room for me, which I found very thoughtful. The main downside is the service on the beach and during breakfast, which is, unfortunately, typically weak by Mexican standards. I understand that everyone can have a better or worse day, but at Casa Malca, whenever I asked for something, it felt like a roulette: a 50% chance it would be delivered and a 50% chance it would be forgotten. Strictly speaking, this should lower my rating to 4 stars. However, doing so would unfairly reduce the hotel’s overall score on TripAdvisor, because Casa Malca is clearly a better hotel than Nomade or Be Tulum, despite having similar service issues in this area. An additional advantage is the location: Casa Malca is very close to the parties at Nomade, only about 150 meters away, yet the loud music from those events cannot be heard inside the rooms, which is a big plus. If someone is hesitating between Be Tulum, Nomade, or Casa Malca, Casa Malca is by far the most beautiful option. The place looks truly paradisiacal.
- nadiadI1778PS (4/5): Not a luxury experience - Not what I expected for a high end hotel. For the price I found too many problems here although the beach is beautiful and property unique. Most hotels want repeat guests as that really illustrates how people really liked the property. If I were to stay in Tulum again I would probably look for another property. 1) the service is very inconsistent sometimes not that attentive as you have to ask several times to get something done or sometimes they outright forget 2) a big thing for us is the music…here it’s that annoying same beat bass club music. For us it wasn’t peaceful and downgraded the hotel to just another typical Tulum beach club energy…something we want to avoid…especially for the price. 3) the food we found to also be very overpriced even by nyc standards.4) rooms are dark and dimly lit but that was ok to deal with I guess. So bottom line…ok if you stay here once but doubt it will be a regular place for us which is a shame.
- bert (6/5): Prijs kwaliteit niet tevreden - Locatie is goed Hotel heeft renovatie nodig Service is traag
- 494elnazd (10/5): Exceptional - We've travelled to Tulum every year for the last 7 years and stayed in many different hotels, Airbnbs and etc. This was our first time at Casa Malca and we had an exceptional time. Everyone from the front desk (Yair), to Clemente at the beach club and Daniel at the restaurant made our stays beyond exceptional. Service and attention to detail was amazing. Daily check-ins with fast responses. Rooms were also large, great showers and water pressure, comfortable, etc. Casa Malca is the best in Tulum and would be our only home when we return back. Mucho Gracias to everyone. We truly appreciate your kindness and exceptional customer service.
- Dilenia (10/5): Can’t wait to come back. - I loved the aesthetic of the property. The employees were extremely friendly and I felt completely safe. Everything was exceptional
- İsmail Cem (10/5): Tek kelime harika - Konum oda büyüklüğü
- Cecile (9/5): Luxury expérience feeling close to nature and quietude - The overall property is luxurious while preserving the authenticity of its natural environment. Quiet, peaceful, decorated with a sense of style and design, Casa Malca offers a true experience for a perfect getaway with great sense of hospitality and service.
- MacDonald (10/5): -
- annamN5194SE (8/5): Peaceful beach, attentive staff and spacious room for a family. - We stayed at Casa Malca in a large two-story suite, and the room was easily the highlight of our experience. It was incredibly spacious and worked perfectly for our family of three. Each floor had a full bathroom and its own seating area, giving everyone plenty of room to spread out. The beds were very comfortable with lots of pillows and a high-quality mattress. The décor was a bit underwhelming—minimal furniture and some modern artwork—though the overall comfort and layout made up for it. The bathroom was excellent, featuring a large overhead shower with a handheld option and perfect water pressure and temperature control. Surprisingly, the suite only had one sink, but it wasn’t a major inconvenience. The rooftop was huge, and also surprisingly empty—no furniture or shade to make it usable. It felt like a missed opportunity, but again, the suite still felt like a 5-star space based on comfort and size alone. Service throughout the hotel was attentive and friendly. The breakfast team was fantastic, and the beach staff were warm, helpful, and consistently went out of their way to take care of us. The beach itself was incredible this time of year: no seaweed, warm water, and beautifully maintained with plenty of space - some of the other hotels like Nomade were very crowded. So if you like a more peaceful beach experience then casa malca is a plus. The hotel grooms the beach and grounds constantly, keeping everything pristine. Casa Malca doesn’t have quite the same jungle-immersed vibe as places like Be Tulum or Nomade, but it does have its own charm—with striking modern art throughout the property and clean, manicured landscaping. There are a few small opportunities for improvement, such as upgrading some of the outdoor furniture or adding small finishing touches (for example, providing matches when they offer incense). The biggest downside was the pricing at the restaurants. Even by Tulum standards, the on-site dining was extremely overpriced—much higher than nearby restaurants that are already on the expensive side. It was the only part of the stay that felt out of balance. There’s also some construction on the side of the property- not a huge deal but worth noting. Looks like they have a few months to go on it. Overall, Casa Malca delivered a luxurious and memorable experience with standout service, a fantastic beach, and exceptionally comfortable accommodations. With a few tweaks, it could be truly exceptional.
- Vanessa (8/5): - Direct access to the beach Comfortable room Good amenities (gym, padel court on the roof, yoga class, volleyball) Friendly staff. Breakfast was okay but not worth the price. Buffet just on the weekends. All other days à la carte and you can just choose one of each otherwise there will be additional costs. They charge you TIP for breakfast unless you say you don’t want to and have to sign that. Property is a bit long in the tooth.
- LLSLR (10/5): Most extraordinary hotel and the service was truly incredible - You can’t not be impressed with the art and beauty of the entire hotel, every part is stunning. But what is even more impressive is the outstanding level of service, the staff by the beach beds could not do enough to please you. So many small, lovely touches, cold towels, cleaning sunglasses it really made our stay so special and we can’t wait to return. We’ve stayed in many hotels in Tulum and this was our favourite by miles. Amazing work and amazing team/staff
- Aaro (10/5): -
- Spencer (10/5): -
- Jegatheeswaran (10/5): -
- alessandro (9/5): -
- fawaz (10/5): -
- shahbaz (10/5): - Amazing staff, great service and overall Amazing experience!! Angel conceirage really helpful throughout our stay 10/10✨️
- Yairelys (10/5): 100% recommended - The service was 100/10
- Chetan (8/5): -
- Chetan (8/5): -
- lisandra (8/5): - We enjoyed our stay in Casa Malca , the hotel is clean and relaxing , the only thing to mention is the food in the hotel , it's really EXPENSIVE and the taste is just OK. But we had lunch and dinner at the hotel next to for half of the price and amazing food .
- Aira Mae (10/5): - From the staff to the hotel … everything was perfect. Loved their breakfast . Great food and restaurant
- bk86a (2/5): Overpriced hotel with many flaws - I stayed at Casa Malca in Tulum in August (01–05) and left feeling misled and disappointed. The main reason to book this hotel – the beachfront – was unusable. The beach was completely covered with seaweed, the smell of rotting vegetation was constant, and swimming in the sea was not possible. None of this was mentioned in advance, and the photos of a pristine white-sand beach are misleading. The room was spacious, with comfortable beds and a huge bathroom (two toilets and a large shower), but the fittings were impractical. The taps looked like they belonged in a kitchen, the bathroom doors were burnt wooden planks that offered no privacy, and the shower pressure was more like a power washer than a shower. The in-room safe did not function. Common areas showed neglect: large patches of the floor were flaking, only one restaurant was in operation, and yoga sessions were moved into a bar because the proper space was under renovation. Breakfast was advertised as complimentary, yet I was still charged a service fee (211 MXN). Staff were not especially welcoming – service felt neutral and impersonal. The entrance looked more like a railway storage yard than the gateway to a luxury hotel. Parking was just a few spaces between trees across the road, where my car was quickly covered in bird droppings with no assistance offered. Adding to the disappointment, the surrounding part of Tulum was chaotic – narrow roads with potholes, loud beach clubs, and rubbish everywhere. For the price charged, I cannot recommend Casa Malca. The experience fell far short of expectations, and I left with the feeling of being cheated rather than having enjoyed a luxury stay.
- Michal (1/5): Beautiful photos, disappointing reality, feeling being cheated - The room was spacious, the beds comfortable, and the bathroom very large, with two toilets and a big shower. The reality of this hotel does not match the presentation online. The beach was unusable – completely covered with seaweed, with a constant foul smell, and no possibility to swim. None of this is mentioned in the description, and the photos showing a pristine white-sand beach are highly misleading. The bathroom, though large, was poorly designed: taps that looked like they belonged in a kitchen, burnt wooden doors that were more decorative than practical, and a shower with water pressure more like a Karcher power washer than a proper shower. The in-room safe did not work, which is unacceptable at this price level. Breakfast is advertised as complimentary, but guests are still charged a “service fee” (211 MXN in my case), which feels misleading. Staff were not welcoming – service was neutral at best. The entrance looks more like a railway storage area than the gateway to a luxury property. Parking is simply a few spaces between trees on the other side of the road. Our car was covered in bird droppings, yet the hotel did not think to suggest any solution – again, far below luxury standards. On top of this, the surrounding part of Tulum is a disaster: bumpy roads with potholes, noisy beach clubs, and rubbish everywhere. Overall, the stay fell far below expectations and offered very poor value for money.
- JORGE HUMBERTO (10/5): - Awesome service
- iamstacypatrick (6/5): Not like it used to be - We stayed here last year and had an amazing stay. This year was completely different and rather disappointing. The one thing in particular I will call out is that although the hotel understandably cannot do anything about the sargassum, the flippant attitude about the black scum that everyone was covered with at the pool was not appreciated. Under any circumstances, this is a luxury stay and that pool should have been pristine - especially as the only option. Our stay last year was so amazing I would still give it another chance, but if it wasn't similar to last year's experience I would not return. pictures attached of the film ALL guests at the pool (including panicked children) were covered in, as well as what it did to your clothing.
- Zoran (10/5): -
- Kaya (6/5): Overall, while the location was peaceful, the hotel didn’t meet the expected standards in cleanliness and amenities, and - It was a calm and pleasant environment, perfect for relaxing away from noisy crowds. The staff were very nice. When I requested a diffuser attachment for curly hair, they kindly brought me a new hairdryer with the attachment. Regular requests were also delivered to my room very quickly. There were several issues that didn’t reflect a true five-star experience, and I believe the hotel’s rating is overrated. Cleanliness was below expectations, and the rooms design lacked privacy — the bathroom and toilet opened directly into the room, with the sink placed openly without separation. We visited in June, and unlike Cancun where seaweed is cleaned daily, here it was left untouched, causing a strong odor. There was no cell signal, and the hotel Wi-Fi kept disconnecting. Food and beverage prices were also unreasonably high for the level of service offered.
- Jocelyne (8/5): Bel hôtel à la décoration très atypique, bonne table mais chère - Petit déjeuner très bon, service un peu lent mais nous étions en vacances ! Le service ouvre à 8 heures, compliqué lorsque vous avez une excursion prévue tôt le matin… Malheureusement il y avait des travaux dans l’hôtel juste au dessus de notre chambre, c’était insupportable. Nous l’avons signalé dès le lendemain en attirant leur attention sur le fait qu’ils étaient parfaitement au courant de cela lorsqu’ils nous ont attribué les deux chambres.. Heureusement nous avons pu changer de chambre et être au calme
- Norma (9/5): - Tranquilidad para descansar, personal muy amable. No me fije que no tenia TV, el sargazo y el mal olor que pena que afecte,se que esto no es culpa de nadie, pero si afecta la experiencia.
- Yan (10/5): - Great staff
- Jacob (10/5): Exceptional -
- P6559TVmarkt (10/5): Casa Malca is a must stay for an amazing Chill environment. - Everything at Casa Malca exceeded our expectations. Even the Jr Suites were large and comfortable. The AC could keep the room very cold and the curtains would keep the room almost completely dark which was amazing. The service was also great. The free Breakfast is basically anything off the menu and the food was outstanding. We were there in June during the slow season and the hotel was not full so we did not ever eat at any of the restaurants for dinner. It least during the slow season this hotel is not a bustling spot for excitement. It is definitely more of a chill relaxing spot not a party style resort which we loved. The only con we can think of is the cocktail prices are are par with Miami meaning $20-25 U.S. each for a small cocktail. They are delicious, but you can rack up a hefty bar tap quickly. They also do all they can to keep up with the seaweed which was bad this season. Most hotel just give up the fight but Casa Malca had several people and machines running each day to minimize it as best they could.
- hecnaz (10/5): Beautiful hotel and oasis with impeccable service - Casa Malca is in a class of its own when it comes to hotels in Tulum. Been to Tulum several times and this hotel is the place to stay. The hotel grounds are like an outdoor museum. The rooms are spacious and jaw dropping incredible. We stayed at room 102, which was a dream of a room. Great space, nicely decorated, filled with tasteful art, and expansive beach front view. This is a hotel to recharge, re-energize, disconnect and be in tune with the beautiful surroundings. Go there if you want to treat yourself to a top notch experience. There is no seedy, trashy or chaotic beach club ambience at Casa Malca. If that’s what you are looking for, stay in the hotels north of Casa Malca. Casa Malca also has hands down the best beach front of any hotel in the area. A big plus is that they diligently and swiftly remove the sargassum a few times a day when the sargassum is “in season”. The concierges are phenomenal and extremely thoughtful. Big shout out to Hugo and also to Andy. They make things happen and work behind the scenes to create the best experiences while staying at the beautiful hotel. They were helpful and available to curate any experience without being overbearing. In fact, the entire hotel staff is very friendly, courteous and attentive to detail. Gilberto was exceptional taking care of us while sun bathing beach front, as well as Checo and all others . The food, from the included breakfast, to the lunch/dinner options at both of the in-house restaurants was tasty, good portions, creative and reasonably priced. We will definitely go back soon. Don’t miss out on this gem.
- Naaman (10/5): Exceptional -
- David (10/5): Exceptional - Room and grounds have a chill vibe with understated elegance. Beach is beautiful and private. Staff is exceptional! Food could use improvement
- KateBossUSA (10/5): Number one 5 star hotel in TULUM - It was an amazing experience, so far best hotel in Tulum with top customer service , was worth every dollar. I live in Tulum and wanted just to go for few days to relax on the beach, never stayed there in the past and my experience was wow, friendly staff, great WiFi, delicious breakfast, awesome spa and rooms and territory is a piece of art. Can’t wait to come back again soon. Highly recommend to everyone who wants 5 star experience in Tulum
- Ekaterina (10/5): Number one 5 star hotel in tulum - Best 5 star hotel in Tulum. When you are looking for luxury stay in Tulum look no further. I can highly recommend it to all my friends now. Great service and super friendly staff, comfortable rooms, beautiful beach area and delicious restaurant. WiFi is outstanding on whole territory. Can’t wait to come back Everything is perfect
- Ivan (10/5): - One of the kind
- Pathfinder314143 (10/5): First Time at Casa Malca & can’t wait to be back! - The beds & pillows were amazing. The hotel is gorgeous & the staff was so nice. The included breakfast was a nice touch too. We had a party on the beach & it was spectacular. Love the whole laid back atmosphere and the location, doesn’t get any closer to the ocean. We used the gym every day and it had enough equipment to bang out some solid workouts.
- 642timothyn (10/5): We went to celebrate our nephew’s wedding - Arrival was excellent. Spectacular views and spacious rooms. Was concerned about finding a way back to Cancun Airport a day before departing and they helped us with transportation. Their staff was excellent in service. They allowed us to look from atop a wonderful view of the ocean and jungle.
- Julie (10/5): - This place was perfect and absolutely stunning! Me and my guests had the most amazing experience. Yvan and his staff gave 10 out of 10 customer service. On my way out I wanted to leave a few more tips to the staff and bell boys but my taxi was already waiting half an hour so I had to rush out. I had the best time, thank you so much for having us!
- Cristobal (10/5): - One of the best places I’ve stayed at in Tulum!
- 675jennaw (10/5): A Very Memorable Experience - While booking my recent trip to Tulum, I was torn between Be Tulum and Casa Malca. I am very delighted that I went with Casa Malca as my experience was beyond amazing! The property grounds were as beautiful as I imagined, the food was beyond delicious, and the service was impeccable (especially from Gilberto at the beach club). If you plan on staying in Tulum, I would highly recommend staying at Casa Malca. It was worth every penny!
- jaredn471 (10/5): Great 4-day stay - Amazing service, felt spoiled the whole time. Absolutely beautiful beach with great restaurants. Breakfast at Philsophie was something I looked forward to every day. Pool was nice too. Plenty of shade around the pool and beach. I would absolutely book again
- Oliver (10/5): Exceptional -
- Ryan (10/5): Perfect location and stay - I’ve been many places in the world this was great value and lovely people
- Chris (9/5): Superb - We had a wonderful stay at Casa Malca. Our family of 4 stayed at one of the Village Suits which was luxurious! The suit is grand, both in terms of size and how lush and utterly comfortable it feels. The floor to ceiling sliding doors and red velvet curtains make you feel like being in a big show on Broadway:)) No noise or sunlight can pass these "gates" which means the room is absolutely silent and dark in the morning, just amazing. The staff is attentive, front desk responsive and makes wishes come true. We loved the pool area which was a bliss since the sea had a lot of seaweed in it (this is one of the rare beaches btw where the seaweed is cleared several time a day!). It's a pricier hotel but the grounds are well kept, things are functional, and the rooms are lux!
- celnduk (10/5): Jawless experience - Casa Malca was an incredible experience, the white sand of the gorgeous beach, the f&b department, the front desk.. It was phenomenal . Casa Malca is a must, the rooms were very stylish and chic, very big also and the amenities top class. One of the best hotels in Tulum. Also I would like to mention Noelia, she was superb, very friendly, attentive, kind and profesional. Thank you Noelia for everything!!! We will come back!
- Giuseppe (2/5): A vacation that turned into a nightmare - The hotel is ok, and the beach in front is very nice and well maintained—there’s no doubt about that. The food is good. This is the first time I’ve ever given such a low rating to a hotel, and I do so with great regret. Let me explain why: two credit cards were stolen from us, which we had placed in our backpacks and which never left our hotel room. These were company credit cards that we wouldn’t have used during our vacation. Therefore, the only people who had access to the room, apart from us, were the housekeeping staff—the only ones responsible for what happened. Moreover, at check-in, we were explicitly told to be careful with our belongings and to always store everything in the safe, including our laptop, and never leave anything in the room. This suggests that the management is already aware of such issues in their establishment. In fact, we followed this advice—except for the credit cards, which were outside our wallets. However, we never would have imagined feeling unsafe inside our room in a luxury hotel. Result: Around 1,000 euros in transactions were charged to one of our credit cards after our departure. When we contacted the management and promptly sent them our bank statements, not only did they do nothing to resolve the issue or provide any explanation, but they even demanded the name of the receptionist who had warned us about possible thefts in the rooms—so they could take action against him. This is outrageous! Two weeks have passed. They told us they would investigate, but in the meantime, we are the ones who have been left at a loss. Other downsides: a large room but poorly furnished (there’s no proper wardrobe or dresser to store clothes—the existing one is ridiculous, small, and smells like old wood; there’s no desk; the beds are uncomfortable, and the pillows are terrible—I woke up with a stiff neck every morning, and they don’t offer any alternative pillows upon request). The service is not always up to standard (we complained multiple times to the manager about the staff’s slow service). Breakfast starts at 8:00 AM, but at 8:30, the waiters are
- 614vivekp (10/5): Best hotel in Tulum! - Amazing hotel, on the best stretch of beach in tulum. The beach is cleaned every day by the team to remove sea weed leaving the beach looking amazing. Both restaurants amazing, pool and beach area is a chill environment with great food and service. Lovely staff, amazing food, super safe. Great vibe! Antonio at front desk and Luis at the beach were great and made the trip a wonderful experience for my wife’s 30th! Thank you Casa Malca
- Jorge Andres (10/5): - Amazing
- allexysh (10/5): Love!!! - Unreal. Got married here in Feb of 2025. I’ll spare the long story with surprises that the staff left us along the way but our wedding went without a hitch. HUGE shoutout to Noelia, the wedding planner that made our dreams come true. We saw a few reviews that make no sense at all. This should be a “Michelin” star hotel.
- liiskase (10/5): OMG!☄️This is more than hotel.☺️🖼️👀🥰 - OMG!☄️Amazing! This hotel like art museum,there is so many WOW 👀 things.Rooms are big,clean and full of art and books.📚Room smell so good and ther is so hood shampoo snd the best body lotion. Hotel pool and beach area is clean and nice.Staff is everywhere and helps you anytime.🍹🍕All personal is foing good job.Batrice doing the best massage on the beach,so good hands.🙌🏻 Breacfast is amazing -the best what I ever got and Gabriel is like ☀️ in the morning.The best dinner hole our Mexico trip was there Philosopy restorant.Table decorated,food is like Michelin ⭐️⭐️⭐️⭐️⭐️ and Danilel done so good work and jokes.☺️😀 Thank You very much for Victor who done little tour and sharing very interesting information for us.☺️👀 Hole personal is very helpful and friendly.We spent there so good time and defenitly will come back.🥰🚀
- Sergei (6/5): - it was better when i stayed 3 yeas ago.
- M9221VUclairew (2/5): Dismal concierge - We thought the hotel was beautiful, rooms were spacious (though dark/poor lighting), food was decent. The beach was stunning! Hugo was especially helpful and the servers on the beach were great. However, the concierge was worse than awful. Their poor communication and lack of accommodation ruined the experience. First, the concierge confirmed our reservation at a beach club but failed to tell us there was a $2,000 minimum for the beach table until 2 hours before the reservation. I expressed concern since I had communicated to them that we just wanted to eat lunch and have a few drinks. They then assured me that we could switch our reservation to the restaurant, but as we were leaving in a taxi they texted to say that they couldn’t confirm the reservation and that we couldn’t eat at the bar. We were very hungry. They left us scrambling, unsure whether our party of 6 would have a place to celebrate a special occasion (40th birthday). This could have been avoided if they had told us from the beginning when we booked through them that there was a minimum spend that was so high. Second, they told us on at least two occasions (before booking transfers, and day before transfers) that the cost for a regular taxi to the tulum airport was the same cost as the private van they arranged through their affiliated company. That is absolutely false - the taxi to the tulum airport was $110, not $200, which was the cost of the private van. When I asked them why they hadn’t honestly answered my question, they first said they thought I was asking about an suv even though I had written “regular taxi”. After I sent screenshots, they admitted the original cost information for taxis they gave was wrong. When I asked to take the taxi instead of a private car, they said they couldn’t cancel the private car. They claimed they didnt tell us about the price difference because the taxis can be an “uncomfortable environment.” As a guest, I rely on a concierge for accurate information so that I can make my own informed decision about what kind of environment we want to travel in. Third, beware that you may miss your flight if the concierge books your airport transfer. My friend I was traveling with relied on the concierge to book her private transfer, but they scheduled it too tight and she missed her return flight. She arrived at the airport at 2:50 for a 3:07 flight. During the issues i described above about taxi pricing, the concierge tried to justify the fact that they did not give us an accurate price for taxis because their affiliated private car service is more reliable. However, not only was their private car late, but it had to stop for gas. My friend had to spend over $700 on a new flight because the concierge did not leave enough time (and their driver stopped for gas). Throughout these issues, the concierge team members (including Andy) were defensive and refused to take any accountability for the problems we were experiencing. They talked down to me and were not accommodating. They even tried to pit me against the friends I was traveling with. This is not the service I expect from a luxury hotel. I will be back to Tulum but will never stay at Casa Malca again, and can’t recommend it to anyone. There are plenty of beautiful hotels in Tulum. Stay somewhere else.
- Csaba (10/5): Exceptional -
- AUBREY (10/5): Casa. Malca. - Awesome, great staff
- Moran (10/5): Exceptional -
- dragosa2016 (10/5): Tulum at the edge - Casa Malca is a great experience. Nevertheless there is still potential to grow in the restoration area..Such a place deserves a fine dinning restaurant eventually bidding to get a Michelin notice or award down the road…A high class Chef may certainly fit to such an objective.
- ShanghaiKevin78 (4/5): Many things are broken, disorganized management and hard working staffs - Poorly managed hotel and everything is broken. Positive is this hotel Sits on a nice beach and there are some random art here and there so it appears interesting. 1) the breakfast is included and however it asks for tips after check arrives. Then when checking out the hotel, it adds tip from the breakfast automatically. It just poor way of managing hotel. 2). The lamp in the room is broken and shower is not working well. The room lock does not work. 3) all the staffs are hard working. Just look disorganized
- Cristiane (10/5): - Great place to enjoy life. Treated like a royal couple.
- Carrie (10/5): We have stayed at 10+ properties and Tulum and were unsure this would live up to the hype. It did!! - We loved our room, the beach and pools. Nothing
- Krzysztof (10/5): Exceptional - Service was perfect Wifi could be better ( connection was lost every few minutes )
- Gazioglu (8/5): Very good -
- Raffaele (10/5): - I did not receive an upgrade!
- victorbJ5752QE (10/5): Casa malca is where to stay in Tulum - Tulum can be a bit of tricky place but if you do it right it’ll provide you with a perfect adventure and to do it right I recommend two things: 1) rent a jeep or a car that is not low to the ground as Ubers don’t exist there and the roads aren’t well maintained 2) stay at Casa Malca as it is the perfect hotel from its location (secluded in the best beach area but 1 mile away from action) and the vibe of the place to how it’s maintained is top class. Tulum struggles with seaweed but casa malca has the best operation to take care of it and will have the best beachfront of any hotel in Tulum, the decor is sexy, the beach area and pool are specious and they have a very fair 50 hydrotherapy at the spa (cold plunge, dry sauna, steam room, jacuzzi) for the perfect reset. Recommend venturing out to the nomad and be Tulum for lunch (short beach walk) for the best tacos you’ll have
- abraham (10/5): Best hotel in tulum - Amazing week end getaway with my wife, best hotel in tulum by far. Impossible to come back to tulum and not staying in casa malca! Congrats guys and all staff
- Ivana (10/5): - AMAZING property with even better staff. Would recommend. Beaches were beautiful, spa had a cold plunge, sauna, steam and jacuzzi that we utilized everyday. Staff was super friendly and attentive. Shops and restaurants surround the area making it a great location. Hope to be back some day!
- Christos (8/5): - The hotel was really nice, and the beach area was the best of tulum. The front desk was also amazing to us and the whatsapping was so convenient. The only hiccups we had were that breakfast took over an hour to come to our table, while other tables received there’s first even though they arrived way after us. Also, the beach service was slow on the second day. Otherwise we’ll be back and we can’t wait for the return!
- Paulo (10/5): - Wonderful. Beautiful and well decorated property. Very friendly and professional staff. Food was delicious. We fel very welcomed the moment we set foor on the property. Highly recommend for adults and families.
- Jorge (10/5): Exceptional -
- Michael (9/5): Superb -
- Roman (10/5): Exceptional -
- Mar (10/5): Exceptional - HOSPITALITY BEAUTIFUL BEACH
- Danielle (10/5): - Great experience
- Daria (10/5): Exceptional -
- Caroline (10/5): - Beautiful property with lush landscaping. Beach and sand was perfection!!
- Izabela (10/5): - Everything was great. A bit slow room service but outerwise excellent hotel.
- Arlene (10/5): Exceptional - Breakfast was amazing and the location was the best! The staff was extremely professional, helpful,kind and made u feel special. The rooms are huge and beautiful. None
- Todd Owen (10/5): - Our stay was amazing, and everyone went above and beyond to make us feel welcome. The place was absolutely beautiful. A big thank you to Luis for the stunning photos and showing us around, and to Alejandro for the thoughtful birthday cake. The team at the restaurant made breakfast a wonderful experience, with outstanding service every day. We’re truly grateful for everything!
- Gil (10/5): We had a great time in a perfect place - Beautiful room with ocean view, great breakfast, great location, perfect service Nothing
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