Red Roof Inn San Antonio E - Frost Bank Center

Location: 138 North WW White Road, San Antonio, us

Star Rating: 2 Stars

Property Type: Motels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Pets allowed
• Fax/photocopying
• Facilities for disabled guests
• Wheelchair accessible
• Lower bathroom sink
• Fence around pool
• Visual aids: Braille
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Key card access
• Front desk (limited hours)
• Free wired internet
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Exercise/lap pool
• Secured parking
• Swimming nearby
• Bulk dispenser for toiletries

Rooms Available

• Deluxe Queen Room - Non-Smoking

  The spacious double room offers air conditioning and a private entrance, as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Private entrance
  • Hardwood or parquet floors
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Window

• Deluxe King Room – Disability Access/Roll-In Shower Non-Smoking

  The spacious double room provides air conditioning and a private entrance, as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Private entrance
  • Hardwood or parquet floors
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Window

• Deluxe Double Room with Two Double Beds - Non-Smoking

  The spacious double room offers air conditioning and a private entrance, as well as a private bathroom boasting a walk-in shower. This double room has parquet floors, heating and a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Private entrance
  • Hardwood or parquet floors
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Window

• Deluxe King Room - Non-Smoking

  The spacious double room provides air conditioning and a private entrance, as well as a private bathroom featuring a walk-in shower. This double room features parquet floors, heating and a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Private entrance
  • Hardwood or parquet floors
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Window

• Deluxe Double Room with Two Double Beds - Smoking

  The spacious double room provides air conditioning and a private entrance, as well as a private bathroom featuring a walk-in shower. This double room features parquet floors, heating and a flat-screen TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Private entrance
  • Hardwood or parquet floors
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access

• Deluxe King Room - Unique/Non-Smoking

  The spacious double room offers air conditioning, a private entrance, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Private entrance
  • Hardwood or parquet floors
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Window

• Deluxe Double Room with Two Double Beds-Disability Access/Roll-In Shower Non-Smoking

  The spacious double room offers air conditioning and a private entrance, as well as a private bathroom boasting a walk-in shower. This double room has parquet floors, heating and a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Private entrance
  • Hardwood or parquet floors
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access
  • Window

• Deluxe King Room - Smoking

  The spacious double room offers air conditioning and a private entrance, as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Private entrance
  • Hardwood or parquet floors
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access

• Deluxe Queen Room - Smoking

  The spacious double room offers air conditioning and a private entrance, as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Private entrance
  • Hardwood or parquet floors
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key card access

Guest Reviews

• Jessica (10/5): - A little dusty but clean, bed was comfortable and bed sheets smelled clean. No bugs or roaches noticed. Shower was great, good water pressure and very hot. A little Dusty, like they left the door open and dressers and tv stand had dust, it’s a small room.
• Ortiz (9/5): -
• cooper (8/5): -
• Essie (1/5): - I didn't stay at location. Not handicap ready.
• robert (4/5): Could’ve been more up to standards - That it was close to the AT&T center where we wanted to watch the spurs play The pool was dirty when the pictures showed a nice clean my son was very disappointed as well was i. There was hair and dead bugs on the bed a crawling around the ceiling ,the shower floors are very slippery I fell down and hurt my foot
• Wright (10/5): -
• Shannon (1/5): would not recommend - nothing the hot water and fridge didn’t work, super small room for the price. also had a weird smell
• Amanda (1/5): - I was not even happy about anything Wasn't happy person very disgusting rooms. Where not goe they look on halls booking. Com
• Marcela (8/5): - No me gustó que toda mi estadía olía a marihuana
• ShiAnn (10/5): -
• Lavonne Jones (1/5): - ABSOLUTELY NOTHING FILTHY ROACH INFESTED AND ANT INFESTED AND SMELLS HORRIBLE
• Lavonne Jones (1/5): -
• Sparks (2/5): - I got charged twice, still waiting for my refund
• Jose (10/5): -
• Mojica (3/5): -
• Amir (10/5): -
• brad (1/5): -
• brad (1/5): -
• brad (1/5): -
• brad (1/5): -
• Brad (10/5): Exceptional -
• brad (10/5): -
• Mcdiamond (9/5): Superb -
• F-c (5/5): Passable - Had to put down a cash only deposit and what if I didn't have it the lady goin point at some paper they made up no guest and other crazy stuff never would I go and it's crazy what guy said to me when I ask for my deposit back I think they have camera inside them rooms what the guy said to me only a person who was in the room would know Just the price but why they couldn't take my card for deposit and if something wrong take off my card
• Anthony (10/5): Exceptional -
• Ernestine (5/5): Passable -
• Santiago (10/5): Great location - Great room in a quiet location. It was clean and well kept. My only complaint was I booked a smoking room, and when I checked in, they made me sign a paper stating I wouldn't smoke in the room or I'd be charged $200 dollars. It was windy and cold outside. There should be some transparency for future bookings for people who pay for a smoking room.
• Zaria (4/5): Disappointing -
• Danielle (6/5): - Such a sweet and nice Lady and Gentlemen doing the best they can.
• Orson (2/5): - worst place ever
• Van (1/5): Mold and Mildew, not clean. Hard to breathe in room. Slept in car instead. - Mold and mildew in the restroom. Stains on the blanket. Hard to breathe in room. Window AC wasn’t working properly. Wasn’t clean. Slept in car instead
• H2412ZShannahe (2/5): SCAM Hotel. Better off staying in your car!! - Absolute SCAM. Better off staying in your car. Bugs in the washcloths, cold water, no lights, and none of the six outlets worked to charge phones or use hair tools. Management staff didn’t care because they already had our money. Canceled second night of anticipated stay. Don’t lose your money!!!!!
• Ashley (6/5): - Front desk women was rude.
• Roxann (1/5): Bad -
• Patricia (6/5): - I didn't pay attention to the area so th
• Denise (4/5): Wasn’t very happy with overall stay - Office management was nice but getting to the room it was dirty. Room wasn’t cleaned at all. I went out and bought cleaning supplies to clean the room. Floors looked like they haven’t been swept or mopped. Restroom was dirty shower wasn’t cleaned also. Was just very disappointed
• Verified traveler (4/5): You get what you pay for. - Upon arriving, we had a good experience with the front office receptionist. That’s about where the good time stops. We got to our room and immediately noticed some stains on the comforter of one bed and what looked like a cigarette burn on the other. The shower floor looked like it had not been cleaned—there was loose dirt and some grass like stuff on the bottom. Toilet and sink looked clean, but when we first entered the bathroom there was a smell. We don’t know if it was from neighbors (we were the only one in our area from what we could tell so probably not neighbors). There were bugs in the room as well. They looked like the little German or baby roaches. TV would not turn on. Service phone looked crusty. AC unit was broken and looked horrible. The beds were okay to sleep on, we just checked all over to make sure no little critters were inside. Room 125. I won’t be going back, that’s for sure.
• Dennis (7/5): Good -
• Robert (1/5): Last resort if you have no where to stay - TV had a few channels. Security lights weren’t on at 6am in the morning.
• Gonzales (9/5): Superb -
• Gary (10/5): Exceptional -
• Nicky (3/5): Only if you have no other means. - Door was was hard to open and closed as it appears to have previously been kicked in. Neighbors were loud, constant domestic disputes. Noise from neighboring rooms after dark, even between 1-5 in the morning. The refrigerator doors had no shelves. I reported this and I was told that the he matter would be attended but it never was.
• Cecilia (10/5): I will back soon👍👍👍 - excelente customer service nice and clean property
• Cecilia (6/5): Pleasant - Seems like they did some remodeling it was a good room AC not cooling the room enough
• Castaneda (10/5): Exceptional -
• Bryan (1/5): A bad stay - The bed and bedding was comfortable Blood stans on the bed itself the fridge was leaking and the floor was dirty
• Roxanne (4/5): It was ok - Loved that hotel was so close to the Frost Bank Center, but I needed an iron and we had to go to the office to borrow one, instead of each room having one. Then when I did borrow the iron there were a total of 3 plugs accessible to us, 2 on each side of bed on the lamp and one in the RR and from those 3 only 1 worked.
• Rinat (2/5): - I checked in a room with 1 king bed, but upon arriving there was no AC working and the feeling was like in SAUNA. I turned on the AC and it was very slow, in about 30 minutes, I reached out to the front desk with an issue and they gave me another room. Another room was the same and the temperature was at least 90F, I called them again and was told that all rooms are like that, all AC units are shot off before customers' arrival, and customers should turn them on. I was waiting for about 3 hours for the room to be cooled ( arriving at around 2 am, I didn't sleep until approximately 5 am). My Suggestion to all, Its better to spend $15-$20 more and stay at La Quinta or any other simmilar 3 star hotel for your short or even long stay, where you will receive good service, clean rooms, and Of course cool rooms upon arrival. For property staff, to keep your business up and running, you should let all AC units work in your rooms upon customers' arrival. I spent around $90 and its just terrible.
• Verified traveler (2/5): Could not cancel - I did not get to stay! I tried to cancel three days previous. My typing was disabled with my virtual agent. The hotel gave me a 1 800 number it repeatedly said that my confirmation number was not valid
• Jeffery (2/5): - The staff was terrible ruined everything and made us make a cash deposit
• Alan (6/5): - Convenient location, property is clean but a little bit old, lack of amenities
• Maria (2/5): Disgusting - Hot shower was good. AC was cold. There is a small fridge but no safe, no hair dryer. Wendy’s, gas station nearby - off the freeway Room is very dirty. Looked like it hasn’t been occupied, cleaned & vacuumed in weeks. Towels are thin and who knows when it was last washed. There were dead insects on the floor!! Attached are pictures of room 220
• Jaime (8/5): Convenient and clean - It’s quite clean and location was perfect for area I needed to be in Manager was helpful
• Jamie (10/5): Ok - The hotel is on side of highway so its loud but comfy.
• deborah (6/5): - Front desk was very rude .... Air conditioning didn't work properly, and then when we checked out they tried to give us back only $20 out of the $40 deposit
• Corey (5/5): Passable -
• Aiden (2/5): - There was ants all over us when we woke up in the morning and when I talked to the front desk about at least half a refund he said no and they couldn’t do anything
• Blanca (4/5): - We couldn't use the electricity because they did not work, we couldn't even charge our phones or connect the blow dryer, they dont work, 80$ its alot of money for that..I would like my money back
• Jonathan (10/5): - Great value
• Armando (10/5): - Good people
• Jennifer (3/5): It was nothing to write home about. - The shower is good, the staff is OK The facilities run down . The pillows and comforter were stained.
• Hope (6/5): - Everything felt dirty, the room, the pool. The room was very small and cramped. Even though there seemed to be few other guests we given a room right next to another guest, we could hear them clearly. I was happy to leave this uncomfortable dirty room. The one good thing was the bbq recommendation. BBQ Life was about 1 mile away and was delicious.
• Joanna (2/5): Stinky room - The beds were comfortable. Horrible, unbearable smell from AC, we had to turn it off and open the door to let some fresh air in. Bathroom fan didn’t work, which added humidity and made the room odor even worse. The floor in the room was dirty and sticky.
• Heather (1/5): Horrible - Nothing Everything
• Elisa (8/5): Very good - Beds
• Kassandra (10/5): - overall i got what i paid for and the stay was enjoyable without any problems.
• Marisela (4/5): Rooms way too small - Location is great, but the room was really small.. like 12 x 14 with 2 full size beds. Not much space to walk. Our TV was not working, technician came in & was not able to fix it. No cofee maker in room or in the office.
• Byanca (10/5): - Amazing deal! And great stay
• Verified traveler (10/5): - It was nice and peacefule
• Jose (7/5): Good -
• Verified traveler (2/5): - not worth money spent to stay there
• Gabriel (5/5): Passable -
• Nelson (8/5): - Staff rude place is clean
• Evette (6/5): Pleasant -
• Yvonne (9/5): Superb -
• Manning (1/5): Bad -
• Oscar (2/5): Won't stay there again - The free wifi since out tv had no remote or cable Everything to be honest, place was filthy
• Annahly (3/5): Poor - The facilities are very old, dirty, and dark inside the room and it smells like humidity and tobacco combined. The shower door was broken and placed just in the wall which is a safety hazard if it gets broken. I tried to call the receptionist to report it and the line was dead.
• Josephine (8/5): Very good - Clean quiet comfortable The noise from the highway being so close
• Viriana (1/5): Bad -
• Warren (6/5): Pleasant -
• Brian (1/5): Bad - The front desk is a ladie from India. Zero respect and judgmental and lies through her teeth We get the and she said that I had a room before under my ID and I had been kicked out. Well that's not true I haven't even had that ID 6 months because I just move to Texas. So I asked for the corporate number and after 5 minutes she finally gave it to me. Of course after talking to there corporate office it turns out she's not telling the truth I go up to the front desk with my wife and she losses it and says to get off the property witch we did . Now there were 8 more hotels on that were on that street she called everyone of them and got them to not rent to us. Do not rent here
• Jessica (10/5): Exceptional -
• Jose (1/5): I deserve a full refund - Nothing The swimming pool was not clean the water was color green, the room was dirty
• Jose (1/5): Bad - Nothing Swiming pool water si green they dont clean it
• Jose (1/5): Bad - Nothing Swiming pool water is green dirty water
• Luis (2/5): - Reserved a non smoking room got the opposite couldn't sleep all night with that smell. Room was so hot when we got there it took a few Hrs to cool down. I honestly wouldn't recommend.
• Junette (1/5): Never again - Roaches, bugs, not clean, hair on towels and in bathroom
• HC810 (8/5): Hidden Gem - As You Enter The Property You Will Immediately Notice A Beautiful Blue Pool, Palm Trees, Fence Lined With Green Plants Of Many Varieties. The Parking Lot Is Clean, Newly Striped & Well Lit At Night. The Gentleman That Checked Us In Provided Us Hospitality During Our Stay. Our Room Had Comfortable Beds, New Medium Size Frig, New Furniture & Drapes. The Property Has Great Potential With The Landscaping & Is A Relaxing Environment. All The Guests On Our Side Of The Building Were Respectful Of Other Guests Overnight. The Environment Was Quiet During Our Entire Stay.
• Brandy (4/5): - I make it a habit of checking beds/linens when starting anywhere. We noticed stains on the blanket and sheets and immediately told the front desk and was told they didn't have housekeeping water 4/5 (which I understood) so I asked if they would just give us the clean sheets and we would have them ourselves. The front desk guy asked how long we would be gone we said about 3-4 hrs. He says ok he would take care of it and it would be ready when we got back. We left the stains on top and easy to see. When we can back the bed was remade but the blankets were turned in a different direction as if we weren't going to notice it check. The same blankets and sheets were on the bed! We went back to the front desk and the guy called a lady who was raising her voice and getting an attitude saying hey shift was over and she was just trying to help us. She said she would meet us at the room with the new sheets. We walked back around toward the room and met her and even offered to let her come see the bed and the stains, and she said no she trusted us and gave us the new sheets and blanket. There was also small stains on the walls. We were told we also couldn't get a refund. Disappointing. Definitely won't stay here again out recommend clients here either
• Anonymous (1/5): Bad -
• Bynoe (8/5): Very good -
• Rashad (10/5): Exceptional -
• Joseph (6/5): Dissatisfied - Horrible to charge a deposit !!! I have many choices when looking for hotel . I don’t like being treated like I’m not trusted to simply sleep in a room ! Begging for a cash deposit is ridiculous and plain stupid .
• Jason (10/5): - Everything was great
• Zeke (8/5): One night - Quick one night passing through. Bathrooms are nice. Check in was odd with 4 papers to sign and $20 cash only deposit. Good enough for a night, pakinglot was light up good.
• Sandra (2/5): Bad - Got to the hotel and was told I did not have a reservation even after I showed them my confirmation I received through email. The expected me to rebook but with them at a HIGHER rate !!! Place was dirty . I left and had to pay to stay at another hotel !!! BAD SERVICE !!
• Neomi (3/5): Poor - Nothing I had 3 people so pd for a 2 doubleved room n got a single double bed.
• Elizabeth (10/5): - The deposit
• Wynzolyn (6/5): Pleasant -

Photos