Holiday Inn Express & Suites Kailua-Kona by IHG

Location: 75-146 Sarona Road, Kailua-Kona, us

Star Rating: 3 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Facilities for disabled guests
• Hot tub/Jacuzzi
• Non-smoking throughout
• Concierge service
• Wheelchair accessible
• Allergy-free room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• Front desk (limited hours)
• Free wired internet
• Pool sun loungers
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Exercise/lap pool
• Swimming nearby
• Bulk dispenser for toiletries

Rooms Available

• Queen Suite with Two Queen Beds and Sofa Bed

  The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

• Standard Queen Room with Sofa Bed - Communications Accessible

  The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Toilet paper
  • Hearing accessible

• Standard Room with Two Queen Beds - Communications Accessible Tub

  Featuring free Wi-Fi, this disability access room includes a flat-screen cable satellite TV, a coffee machine and a work desk.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper

• Queen Room with Two Queen Beds - Disability Access with Bath Tub

  The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

• King Suite with Ocean View and Sofa Bed

  The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

• King Suite with Sofa Bed - Communications Accessible

  Featuring pool views and free WiFi, this disability access suite includes a roll-in shower with folding chair, flat screen 42-in HD TV, a microwave, a mini refrigerator, a coffee machine and roll-out work desk with a comfortable, ergonomic chair.

  Max Occupancy: 4 (4 Adults)

  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper

• King Suite with Sofa Bed

  Featuring free Wi-Fi, this suite includes a flat-screen cable satellite TV, a microwave, a refrigerator, a coffee machine and a work desk.

  Max Occupancy: 4 (4 Adults)

  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper

• King Room - Disability Access

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Toilet

• Queen Suite with Ocean View and Sofa Bed

  The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

• Queen Suite with Hearing Accessibility - Non-Smoking

  The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Hearing accessible

• Suite, Multiple Beds

  2 Queen Beds and 1 Double Sofa Bed

  Internet - Free WiFi

  Entertainment - 42-inch flat-screen TV with premium channels

  Food & Drink - Kitchenette with refrigerator, microwave, and coffee/tea maker

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Satellite channels
  • Bottle of water
  • Daily housekeeping
  • Free Local calls
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided

• Suite, Multiple Beds, Ocean View

  2 Queen Beds and 1 Double Sofa Bed

  Overlooking the ocean

  
  

  Internet - Free WiFi

  Entertainment - 42-inch flat-screen TV with premium channels

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Satellite channels
  • Bottle of water
  • Daily housekeeping
  • Free Local calls
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided

• Suite, Multiple Beds, Accessible (Communications)

  2 Queen Beds and 1 Double Sofa Bed

  Internet - Free WiFi

  Entertainment - 42-inch flat-screen TV with premium channels

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Room/bed type depends on availability at check-in

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Satellite channels
  • Bottle of water
  • Daily housekeeping
  • Free Local calls
  • Blackout drapes/curtains
  • Free WiFi
  • Room and bed type depend on availability check-in
  • Free cribs/infant beds
  • Bedsheets provided

• Standard Room, 1 King Bed, Accessible Bathtub (Communications)

  1 King Bed

  Internet - Free WiFi

  Entertainment - 42-inch flat-screen TV with premium channels

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Accessible bathtub

  Non-Smoking

  Room/bed type depends on availability at check-in

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Satellite channels
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Blackout drapes/curtains
  • Free WiFi
  • Room and bed type depend on availability check-in
  • Free cribs/infant beds
  • Bedsheets provided
  • Accessible bathtub

• Standard Room, Multiple Beds, Accessible (Communications)

  2 Queen Beds and 1 Double Sofa Bed

  Internet - Free WiFi

  Entertainment - 42-inch flat-screen TV with premium channels

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Room/bed type depends on availability at check-in

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Satellite channels
  • Bottle of water
  • Daily housekeeping
  • Free Local calls
  • Blackout drapes/curtains
  • Free WiFi
  • Room and bed type depend on availability check-in
  • Free cribs/infant beds
  • Bedsheets provided

• Standard Room

  Featuring free Wi-Fi, this room includes a flat-screen cable satellite TV, a coffee machine and a work desk.

  Max Occupancy: 2 (2 Adults)

  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper

• Standard King Room

  Featuring free Wi-Fi, this room includes a flat-screen cable satellite TV, a coffee machine and a work desk.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper

• Standard Room with Two Queen Beds

  Featuring free Wi-Fi, this room includes a flat-screen cable satellite TV, a coffee machine and a work desk.

  Max Occupancy: 4 (4 Adults)

  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper

Guest Reviews

• avinash babubhai (1/5): -
• Margaret (9/5): - It was great for a quick late arrival stay. We didn’t get to use the pools or gym, but the little breakfast was satisfying and the room was very comfortable.
• Cédric (8/5): -
• Wanderer46895717716 (10/5): Nice Kona Hotel - This affordable! nice, quiet "off the beaten path " hotel has a nice pool, great breakfast, clean rooms & friendly staff! So close to food & the beach & shopping! its worth it! Stay here & skip the chaos of some ocean view places & sketchy folk that frequent there for handouts
• Jason (9/5): -
• Ditto716 (10/5): Excellent Location - When we arrived we were greeted promptly and everything was ready. Because of traveling over 12 hours we were very tired. The next morning, we went down for breakfast (chicken strips and eggs). It was quite a shock. After that, we went to the front desk and was greeted by the most wonderful person, Mari. She was very informative of things in the area and suggested places to see. Being just a block from Ali'i Drive made going for supper was very easy. Breakfasts were very different. Some of the items were pulled pork, spam, bacon, and bacon. Most days, there were some types of eggs with all the other breakfast standards. We didn't use the pool because we went to the beach or exploring the island. It's a walk up a hill, but you will get your exercise.
• JEAN MICHEL PASCAL (8/5): -
• Natalia Brenda (9/5): -
• Mark (10/5): A great place to stay in Kailua-Kona - Location, parking, breakfast
• MNC (9/5): -
• Dipti (8/5): Acceptable - Quiet room, plenty of space for 5 of us to able to walk around the room, easy access to Main Street Only 4 towels were provided for a reservation of 5. Main reason we booked this hotel is breakfast was included. But it was not available to us at 6 am. Services was going to start at 7. This did not meet our need. We were not offered boxed meal or any compensation for lack of this.
• Luciana (8/5): Satisfatório, bem localizado e com um bom café da manhã - Localização e conforto Chão sujo e com cheiro ruim, máquina de lavar roupa com problema para aceitar cartão
• Poeticalbob (10/5): Warm Aloha Treatment - Though the hotel is a bit dated, the staff and central location make it an ideal place to stay. Also, the price is reasonable for this resort town. We were welcomed with a warm aloha spirit by Mary during check-in. We were able to get into our room several hours early. She actually followed through and texted us when the room was ready. The breakfast, which is included (an unusual option in Kailua-Kona), was fantastic! The supervisor (chef/cook) for breakfast prepares at least one special food option each day along with the traditional fare found in other Mainland hotels. During our two breakfasts, we had chicken strips and kailua pork. Delicious! He seemed to take great joy in doing a fine job. Overall, we noticed that the staff took pride in their various roles. This was our second stay in this facility.
• Darwin (8/5): It was average - Good location Breakfast was only mediocre
• MNC (9/5): -
• Gina (9/5): -
• Rui Frederico (10/5): -
• Jadelynn (9/5): -
• Brenda (9/5): Very pleasant. - Breakfast was fine. We liked that it wasn't the same food each day. Didn't think we would have to pay to park there.
• bpadjr (8/5): Very nic3 - Auto-Pancake machine empty, wouldn't refill, even though breakfast was for another 2 hours
• Goran (7/5): -
• Angelica (10/5): Relaxing. Easy access to good places to eat. - Location Small pool
• BBELC (7/5): -
• Mariechrist (7/5): - Grande chambre équipée d'un petit frigo, four à micro-ondes. Lit confortable. Piscine extérieure. Possibilité de se faire un café ou un thé. Aucune insonorisation, on entend vraiment les occupants des chambres voisines et au dessus de nous. Petit déjeuner vraiment pas bon.
• Susan (8/5): - Breakfast was good. Location was ok for a one night stay. Neighborhood was a little rough around the edges.
• オイヌマ タケオ (9/5): - 朝食が日替わり　飲食店やスーパーに近い　マウンテンビューだったけど景色は良かった
• Eugenio (4/5): Was disappointed with our stay. - The only thing we liked was the comfortable beds. The staff wasn’t that friendly, except for the lady in the kitchen at breakfast. I didn’t like that I had to pay for extra fees such as the parking, and washer and dryer and the dryer didn’t even dry my clothes at all and when I mentioned it to the girl at the front counter it didn’t really seem like she cared. So I just wasted my money. I couldn’t do it again because I had to check out already. The pool didn’t seem well maintained and there was cockroaches in our room.
• Susannah (9/5): -
• Jaclyn (9/5): - location small pool area. would be nice if there was more seating
• Linda (10/5): - Bed was comfortable, room was clean. Breakfast was awesome, great variety! Loved the early start time with great coffee in cafe.
• Craig (8/5): The property offered everything I needed for 1 nights stay. - Walk to shops, restaurants and beach. I was on ground floor near the lift and cleaners room overlooking carpark. This was a little confronting for a single female staying alone. It was expensive for the room I received.
• Edmund (8/5): -
• Thomas (10/5): -
• XIQIANG (7/5): -
• Curious30154787812 (6/5): Issues with housekeeping - I stayed at the hotel Feb 27th to March 8 with my daughter and her 2 daughters. The hotel is conveniently located to the downtown Kona and beach area. During our stay we experienced some questionable housekeeping issues. There were 4 of us in the room and housekeeping was only leaving 3 towels each day, so each day we had to go to the front desk to request more towels. The last day of our stay they only left 2 towels so back to the desk once again, each time to be told that they had made a note about this. One time we caught the maid in the hallway and asked for another towel and she said she would bring one back, but she never did. On two different days we returned to our room to find we had no toilet paper, so we had to go to the desk for that as well. The shampoo, conditioner and body wash containers in the shower were empty by the second day. We were told that it was on order, but they were not filled by the end of our stay. We bought our own at Walmart. The floor didn't get swept so my daughter asked the front desk to ask housekeeping to make sure it got swept and they gave her a broom and dustpan so she could sweep it. We enjoyed our stay, but the housekeeping issues were hard to ignore.
• Sebastien (9/5): Bel établissement, bon emplacement. - L’emplacement, la chambre, le petit déjeuner. Rien
• 123robbm (10/5): A+ Holiday Inn Express - I had a great stay at the Holiday Inn Express in Kona. The hotel is exactly what you expect from a Holiday Inn Express—in the best way. My room was clean, modern, and comfortable. The bed was great, and the shower had excellent water pressure. Breakfast was wonderful as well, offering a wide variety of options that made it easy to start the day. The hotel is located right in downtown Kona, so you should expect some noise and busyness, but the convenience of the location more than makes up for it. I also want to mention that Albert, the General Manager, checked me in and was fantastic. I travel a lot and stay in everything from limited‑service hotels to full‑service resorts, and it’s extremely rare to see a GM at all during a stay—let alone have one personally check you in. It was a real bonus and speaks to the level of care at this property. Overall, a great stay and I would absolutely return although I don't understand the secrecy with the tunnels.
• Evelyn (9/5): Pleasant and comfortable one night stay - Really nice room layout and amenities. Clean and very comfortable. Appreciate the 24 hour desk since our plane arrived at KOA at 11pm. Super friendly staff. Nothing. The free breakfast is what you would expect.
• Allen (10/5): -
• Beverley (8/5): - Very convenient location from shops and restaurants and so close to the ocean. Having to pay for parking is ridiculous.
• Wibben (9/5): -
• Jennifer (7/5): Good start to our trip - Location is great for doing things in 'downtown' Kailua-Kona - easy walk to the bars, shopping and Ironman start line. Breakfast was okay - basic but good
• Andrea (7/5): -
• Vladimir (8/5): Good property, good personal. - Location, good breakfast, service
• Johnny (10/5): - It is very convenient to provide breakfast. it is very cost effective for a stay over here.
• David (2/5): Terrible experience, booked and paid for 4 nights, checked out after first night. Spoke to hotel manager who said he’d t - Nothing The air-conditioning has strong odour of mould, combined with dusty smell in the room, dust under beds, it was impossible to sleep. Pillows smell of past guests. Asked to be relocated to another room but told next day only, that didn’t eventuate.
• Bandana (9/5): -
• Tom (8/5): Good experience -
• Brandon (8/5): The location was great and it was close to do everything we needed. - The location was great for food, and anything else needed. I felt house cleaning could have done better.
• Rachel (10/5): we enjoyed the stay and will book here when we come back - Clean, and close to everything! N/A
• yuefeng (9/5): Comfortable stay - Breakfast included, close to Main Street, comfortable room, spa & pool. Not on the beach, parking cost $15/day
• Penelope (10/5): -
• Peter (10/5): -
• Alana (10/5): Very nice stay in Kona :) - I liked how friendly the staff was and also how close to downtown the property is. Accessible to everything in Kona town. It was nicely decorated for Christmas and felt very festive :) Nothing that I can think of.
• Gil (10/5): - Escelente hotel. Buena ubicación. Desayuno bueno Muy pequeño el comedor donde se sirve el desayuno
• Kathleen (10/5): -
• larayav (10/5): - Tiene excelente ubicacion, la habitacion si bien no es muy grande, tiene el espacio necesario para ser comoda. La piscina no es muy grande pero cumple perfectamente. El desayuno buffet lamentablemente es un caos, hay poco espacio para sentarse, probablemnete hay que esperar mesa. La limpieza de las mesas, sillas y piso no es el fuerte de la hora del desayuno. El buffet en si, solo cumple. El espacio del desayuno y la limpieza del mismo.
• timtT362UQ (10/5): Amazing Staff Specifically Donna! - My wife and I stayed here for 4 nights while in Kona for our honeymoon. As an IHG member, properties like this are why I will always seek out a Holiday Inn Express when possible! The staff was amazing throughout our stay but none better than Donna at the front. She checked my wife and I in for our stay, and remained a constant presence that was so friendly and went above and beyond to provide excellent customer service each time we walked through those doors. The property itself is a 3 minute walk from some awesome restaurants and along the water for the most amazing sunset views. Kona stole my wife and my heart and we will be back and when we are, we will certainly be back to this property for the island vibes and the hospitality like Donna showed us!
• Grant (8/5): Overall good place to stay just don’t expect too much from breakfast and you should enjoy your stay. - Location and good value for money Breakfast needs to be improved. Not enough seats and tables to accommodate the morning rush and range of food could be improved.
• חנן (9/5): -
• Vanessa (10/5): - Comfortable, well priced, good location. Nothing
• Q9418ZScarlh (10/5): Excellent value, convenient location. - Convenient location for diving, snorkeling and eating. Provided beach towels. Good breakfasts. Excellent value! Rooms had tile floors making them appropriate for customers doing diving/snorkeling/beach activities.
• Iona (10/5): -
• Rong (8/5): Service yet to be improved - Big room, breakfast, gym Did not clean room at all in the first day. Fixed a spoiled lamp after requested 3 times.
• Christine (10/5): -
• Teresa (8/5): Nice place, but pricey for nothing special. Stayed in 4 star hotel in Waikiki for less! - Location Price
• F3416MJgabrielas (8/5): Kona holiday inn surprise - Definitely a happy surprise. Great room. No view but clean, quiet. (Thete ARE ocean view rooms) Good breakfast. Excellently situated between the pier, restaurants, and the marriott a short walk to the right, with shops, market and more restaurants to the left. Walkable to safeway. The only minus was a short but darkish walk in a narrow street to the hotel from the main street but i'm especially sensitive to that travelling solo. Otherwise, security and evening walking were fine.
• Linda (8/5): Met expectations. -
• Meleana (10/5): -
• We-Are-One-Family (10/5): Must Stay!! Absolutely wonderful. - The staff were super friendly and gave us a free unexpected upgrade. Rooms are spacious and clean. A really nice breakfast included in the stay. Very convenient for shopping, restaurants, excursions and near the beach. All of it you can walk too. It ‘s all right behind the hotel great ice cream, pretty much anything you are looking for. Several souvenir shops reasonably priced. We stayed here on our last day for our vacation. I wished we had more time in this area of Kona as it is very nice.
• Bianca (7/5): - Gute Lage, Zimmer relativ groß, gute Dusche Für 1, 2 Nächte ok Extrem hellhörig- man hört alle Schritte von oben. Frühstück inklusive, aber selbst für amerikanische Verhältnisse katastrophal
• Bart (10/5): -
• Donna (9/5): -
• Della (10/5): - Great staff. Very helpful and friendly. Everything was great.
• Julie (7/5): Gute Lage, unfreundliches Personal unf sehr hellhörige Zimmer - Gute Lage, große Zimmer Das Personal war größtenteils unfreundlich, ausgenommen das Personal an der Rezeption. Das Frühstück war spärlich und nicht sehr hygienisch. Das Zimmer war sehr hellhörig; man hörte die Schritte aus dem Zimmer darüber deutlich.
• Maciej (1/5): Łóżka wygodne ale cała reszta poniżej oczekiwań. Uwaga na depozyt! - Wygodne łóżko i to tyle. Pokój oferuje minimum komfortu ale na jedną noc wystarczy. Obsługa fatalna. Przed zameldowaniem pobrali mi depozyt z kilku kart tłumacząc się, że jedna z nich nie działa. Działała, o czym wspomnę dalej, tylko system hotelowy po prostu odrzucał kartę (wystarczyło poprosić o inną i rzetelnie wytłumaczyć w czym problem zamiast bezmyślnie kilkukrotnie "próbować" kartę). Obsługa siłowo próbowała zablokować kwotę na karcie, co każdorazowo skutkowało autoryzacją tej kwoty przez bank na karcie. Skończyłem z 300 USD (2 karty po 150 USD na każdej) depozytu, który przez ponad 2 tygodnie jeszcze nie został zwrócony. Gdyby nie limity na kartach miałbym 7 depozytów (tyle było prób) każdy po 150 USD (suma: 1050 USD depozytu za pobyt 1 noc!!!! absurdalne) - bank słusznie odrzucił ich dalsze autoryzacje uważając to za próbę oszustwa. Depozyt nie jest zwalniany przez hotel od razu przy wymeldowaniu. Po prostu autoryzacja na karcie wygasa samoistnie po miesiącu (to informacje z banku) i hotel tu niczego nie przyspiesza, a szkoda bo mógłby. Z managerem obiektu nie ma w zasadzie kontaktu więc próba polubownego wyjaśnienia sprawy zakończyła się niepowodzeniem. To idealnie odzwierciedla jakość obsługi klienta w tym obiekcie. Śniadanie obrzydliwe, wręcz szkodliwe dla zdrowia. Tego się nie da jeść! W dodatku wszędzie latają ptaki i jedzą to co przygotowane jest dla gości. Służby odpowiedzialne za żywność powinny to miejsce skontrolować. Zapomnijcie że jest tu jakiekolwiek jedzenie i dla własnego zdrowia może wypijcie jedynie kawę. Parking dodatkowo płatny co jest uzasadnione bo to centrum miasta (nigdzie indziej nie zaparkujecie). Podsumowując - fatalne miejsce, najgorszy hotel na Hawajach w jakim miałem nieprzyjemność przebywać.
• Dorothy (9/5): Convenient. - Great location. Nice room. Free breakfast was good. Parking cost $15.
• Samuel (9/5): Loving the Big island - Breakfast, location, staff desk and house keeping. AC Parking fee, hotel sign not visible at night
• Mark (9/5): We have stayed in a number of Holiday Inn Express hotels and this was the best. It had a pleasant atmosphere compared to - We liked the location since it was very close to the beach and to downtown Kona. The breakfast which was included in the price could be somewhat better-but it was acceptable.
• Daniel (5/5): Gut gelegen. Preis Ok. Empfangsmitarbeiterin TOP! Frühstück 0! - Gut gelegen. Klebrige Böden. Frühstück katastrophal - und ALLES plastik. Stell dir mal vor: in 2025! In Hawaii wo man ja sustainability grossschreiben sollte! Alles aus plastik! Täglich hunderte Gäste. Becher, Besteck - hab so was noch nie gesehen. Und es war kein Platz, keine Ansprechsperson, Eier nur mit Käse umgewickelt. Horror.
• Veronica (8/5): - Central location, friendly staff, room was clean, spacious, comfortable. Bed was comfortable and linenes soft. This is not a 'romantic' stay but it's in a romantic place (Hawaii) so it's still a great location to do activities in the city and for beach hopping. It is close to the airport. Recomended!
• Josef (10/5): -
• Lenora (8/5): It was good.But we had a fire alarm issue that nite. - Big rooms,nice staff Hard to find the road to turn into the hotel.
• Nathalie (10/5): -
• Tamara (6/5): Not worth the cost - The location and close to the airport, only needed to stay one night. The bathroom was not as clean as it should be. It had old fecal stains on the toilet, someone else's hair on the bathroom floor, and the shower had lint and dirt towards the back away from the shower as if the front of the shower was the only area cleaned. The free breakfast is free for a reason. I've stayed at other holiday inns and the breakfast has always been pretty standard. No waffle maker, there was rice but nothing to pair it with. The staff in the dining room were great. If you want convenience because it is close to the airport... this is your hotel.
• Yolanda (10/5): -
• Sophie (8/5): Bien - À quelques minutes à pieds du bord de mer, des restaurants et des boutiques. Petit déjeuner appréciable et correct. Chambre correcte. Rien mais nous ne sommes restés qu’une nuit.
• DaveInBR (8/5): Pretty decent - Spent one night here on business in Kona. Overall, it was very good. My room had clearly been renovated recently. Very clean. Beds, sheets, pillows, and towels all great. I did hear some movement from the room upstairs Pool is nice, but in a pretty small area off the lobby. Free breakfast was fair. Could do with a bit more options. Stay here for a week on vacation? I might, but you can probably find something a bit more “resorty” for about the same price.
• 701christinaz (2/5): Theft and Staff Issue – Very Disappointing Experience - On the morning of our checkout, my husband and I briefly stopped at the breakfast area (which the hotel refers to as a “Restaurant”) to grab a quick yogurt before heading to the airport (no time to sit down for breakfast). We placed our two red suitcases and my husband’s black backpack right at the entrance, less than ten feet from the yogurt station. Within less than a minute, while we were selecting the yogurt, the backpack disappeared. The front desk clerk, who was only about five feet away, claimed not to have seen anything and showed no interest in assisting us. Her only response was, “I’m sorry.” There was no sense of urgency, no offer to review cameras, and no manager involvement. This was a deeply troubling experience. We were shocked by the lack of attention to basic guest safety and by the indifference of the staff. Upon checking the hotel’s website later, I noticed the note that the “Property confirms they are implementing guest safety measures,” which now makes me wonder if theft incidents like ours have been recurring. Guests should be aware and take extra precautions with their belongings in public areas. We expected better security and professionalism from an IHG property.
• Verena (7/5): - Ein ruhiges Zimmer, gut gelegen und freundliches Personal. Einweggeschirr in einem Hotel dieser Preisklasse macht mich immer noch sprachlos.
• Karsten (10/5): - Frühstück und Fitnessstudio Parkplatz leider kostenpflichtig
• Angie (10/5): I had a very nice stay. - Very clean, nice rooms, great breakfast. The door to get into main hall was heavy and hard for me because of my disability.
• Anne (9/5): OK gerne wieder - Es ist sehr sauber und das Personal ist sehr freundlich und lustig. Es ist sogar relativ ruhig. Wir wohnten ganz unten und hatten oft das Wasserrauschen von allen mit. Hörte sich an wie ein Wasserfall.
• Chelsea (10/5): -
• NAO (9/5): -
• Andres (8/5): -
• Egle (8/5): Good location for Ironman weekend and large room, but quite basic value. - Very good location for Ironman week, though quite pricey. Large room. Basic and almost the same each day breakfast provided, coffee very poor.
• Xiaobing (8/5): -
• NewMexic0 (10/5): Wonderful place to stay in Kailua-Kona - Very convenient location for anybody doing Hawaii Ironman World Championship,-five-minute walk to the finish line, swim and even closer to the race expo. The rooms are roomy, clean and quiet. Breakfast is included, which at Kona prices is a significant savings! You can walk to restaurants, the pier, convenience stores, and grocery stores. I never bother renting a car when I am there, everything is so close. You couldn't ask for a friendlier, more helpful staff. Hot tub is nice, internet was good, and the rooms are much larger than the nearby P19.
• Christian (10/5): -

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