The Palms Town & Country Club - Resort

Location: B Block, Sushant Lok, Phase 1, Next to Huda City Centre, Gurgaon, in

Star Rating: 5 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Clubhouse
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Car hire
• Massage services
• Packed lunches
• Table tennis
• Squash
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Wheelchair accessible
• Kid meals
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Steam room
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Billiards or pool table
• Free wired internet
• Snack bar/deli
• Access to nearby outdoor pool
• Golfing on site
• Tennis lessons on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Beach yoga on site
• Fitness facilities (surcharge)
• Internet access
• Games
• Housekeeping on request
• Clubhouse
• Wine release events
• Reception hall
• Exercise/lap pool
• Secured parking
• Health or beauty spa nearby
• Swimming nearby
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Luxury Suite

  1 Double Bed

  420-sq-foot soundproofed room, balcony with city views

  
  

  Layout - Bedroom, living room, and sitting area

  Internet - Free WiFi and wired internet access

  Entertainment - 42-inch LED TV with satellite channels

  Food & Drink - Electric kettle, minibar (fees may apply), and 24-hour room service

  Bathroom - Partially open bathroom, shower/tub combination, slippers, and towels

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - Bed sheets not available

  Smoking And Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wheelchair accessible
  • Daily housekeeping
  • Room service (24 hours)
  • Separate sitting area
  • Free WiFi
  • Partially open bathroom
  • Smoking and Non-Smoking
  • Bed sheets not available

• Palms One

  1 Double Bed

  420-sq-foot soundproofed room, balcony with city views

  
  

  Layout - Separate sitting area

  Internet - Free WiFi and wired internet access

  Entertainment - 42-inch LED TV with satellite channels

  Food & Drink - Electric kettle, minibar (fees may apply), and 24-hour room service

  Bathroom - Partially open bathroom, shower/tub combination, slippers, and towels

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - Bed sheets not available

  Smoking And Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wheelchair accessible
  • Daily housekeeping
  • Room service (24 hours)
  • Separate sitting area
  • Free WiFi
  • Partially open bathroom
  • Smoking and Non-Smoking
  • Bed sheets not available

• Premier Room

  1 Double Bed

  340-sq-foot soundproofed room, balcony with city views

  
  

  Layout - Separate sitting area

  Internet - Free WiFi and wired internet access

  Entertainment - 42-inch LED TV with satellite channels

  Food & Drink - Electric kettle, minibar (fees may apply), and 24-hour room service

  Bathroom - Partially open bathroom, shower/tub combination, slippers, and towels

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wheelchair accessible
  • Daily housekeeping
  • Room service (24 hours)
  • Separate sitting area
  • Free WiFi
  • Partially open bathroom
  • Bed sheets not available

• Premier Club Room

  Air-conditioned room features a flat-screen cable TV, mini-bar and seating area. A bathtub is available in the private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Lockers
  • Smoke alarm
  • Key access
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Grande Luxury Room

  Air-conditioned room features a flat-screen cable TV, seating area and access to the Exclusive Resident Lounge and library. Select bathrooms have a bathtub.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Lockers
  • Smoke alarm
  • Key access
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Executive Suite

  This air-conditioned suite with an attached balcony features Italian marble flooring, a separate writing and reading area with ceiling fan.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Lockers
  • Smoke alarm
  • Key access
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Natural Stone Traders (9/5): -
• Divya (1/5): Worst experience - Dirtiest 5 star I’ve been too. Didn’t like anything Most unhygienic hotel, and manager was Unnecessarily rude, denied full refund after I showed him the moldy bathrooms
• karmokar (2/5): - Only the front area and the reception area. The tarrif of the room and the way they treat us. In this tarrif they should provide us some complimentary breakfast or one meal atleast. They also not provided us all amenities as example dental kit, as it is a small thing but they should provide this small small things. This is my personal recommendation please go through this matter and if possible please call me.
• Manish Kumar (8/5): -
• Biswarup (1/5): Be extra cautious about security. - Property was fine. The room was far from the events spaces and not noisy. There is a major lack of security. The front office issued an access card for my room to someone I know to me without even verifying the identify of the person asking for the card. We had a stranger enter our room around midnight while my baby and baby were sleeping inside. Thankfully no harm done but a massive breach of security from Palms.
• Aman (3/5): -
• Akash (8/5): - rooms are good , it’s more like a club feel. My room was over gym so 6 am I could hear noise as people were using gym equipment
• Dhruv (8/5): A great stay and will visit again. - Everything was very comfortable and efficient.
• Raskar (5/5): My stay was marred by an unprofessional and discourteous check-in, despite an eventual room upgrade. - The room was cosy and good. Few staff was polite. Food was tasty. After selecting my room, and even after completing the payment, the staff member who assisted me refused to hand over the key. This was both shocking and panicking for me as a guest. What made the situation worse was that Ms. Khusboo’s behavior was neither apologetic nor welcoming; instead, I felt judged simply because of my simple attire. As a resolution, she eventually offered me a Grand Room on the first floor, but I only received the key after nearly an hour’s delay. This experience was disappointing and stressful, especially at the very first interaction with the hotel.
• Sonam (8/5): -
• Sukumar (9/5): - Friendly and warm welcome. Excellent breakfast and nice ambience. The rooms could have been cleaned better, and hand towels should be kept.
• Kulkarni (4/5): - Location is good. The ambience outside is very nice The front office person named Anand was very curt and rude . At the same time a foreigner lady came . He was extra courteous to her . His behaviour spoiled the mood . The room allotted was in one corner with housekeeping trolley and used dishes were lying . It was appealing to see such upkeep
• Barellia (4/5): Rooms worthless ànd staff uncourteous - Restaurants were good. No cleanliness at all. Lizard in the room which the staff could not handle. We requested change of room, and for that also the staff was not hospitable. Not worth the amount you are charging. Staff uncourteous.. It seems nobody is paying any attention and resort is running on auto mode. We came in 2024 also. The condition at the resort has deteriorated, especially the stay and the staff.
• shivani (5/5): - The food at all three restaurant was good The service quality has diminished. The staff, the cleanliness of the rooms and the pool were below the mark. Too many restrictions in the name of not disturbing other guests. All in all not a good experience.
• Aman (10/5): Comfortable and relaxing. - Lots of space to walk and facilities I could not explore this time. May be next time I come for 2-3 days and use the other facilities. The price of food was also reasonable being a five star property. No usb sockets for mobile charging in the room. Usually all 5 star properties have it.
• Guest (1/5): -
• Tadela (10/5): -
• Suraj (8/5): -
• Itu (10/5): - Best hotel
• Avinash (10/5): -
• kriti (10/5): - Very nice property in a good location
• Deepak (9/5): -
• Guest (9/5): -
• Ayush (7/5): -
• gupta (8/5): -
• Fazeem (7/5): Above average - Rooms are comfortable and the pool and surrounding ambiance are great. No flexibility in check-in/check-out time. The fitness center was always jam packed with club members.
• Guest (9/5): -
• Avni (6/5): Pleasant -
• Kalpesh (9/5): Superb -
• Dhruv (10/5): A short leisurely trip. - The staff, facilities, cleanliness, location were all super. However, being an old property, a little care should be taken to avoid any unexpected maintenance issues. During the middle of the night, while I was sound asleep, the trap door of the A/C unit got dislodged and opened with a huge bang, supported only by its hinges. Luckily, this happened at night, since if it took place during the day and there was a guest walking, or standing under the trap door, a serious injury could have occurred. Pls take abundance of caution. Thanks
• Anonymous (1/5): Bad -
• Mbpatel (9/5): Superb -
• Harshit (10/5): Exceptional -
• Vimal (1/5): Bad - Buffet dinner on 18th June While making the booking for my guest Mr Gupta, I did not find any 'with breakfast' option, so he checked and was informed that he could pay for it separately. However, to his surprise, when he went for breakfast on the morning of the 16th with his wife, the staff at the counter refused to allow them, despite his request to include it in the bill. The same issue occurred again two days later. It’s extremely disappointing and confusing that such an arrangement exists. On some occasions, he was allowed to have meals and was told it would be billed, and on others, he was refused; despite clearly requesting it to be added to the bill. This reflects a serious lack of coordination and clarity among the staff. Unfortunately, this caused Mr. Gupta considerable embarrassment during his stay. He has expressed that he would not consider staying here again and would advise others accordingly.
• Alahana (1/5): I wouldn’t choose this property again! - Location was convenient The location was super dirty and dated. The staff wasn’t trained at all. This is not a hotel at all.
• Aditya (9/5): Definately try this for location , club feel , nice amenites and good breakfast - Breakfast was tasty and with many options with many live options too , rooms are big and having all amenities like safe, almirah,coffee maker and mini bar It would be nice to have if washroom doors have latch , it's perfectly ok if you travel with your spouse but with friends and family it would be better to have latches in the washrooms instead of current sliding door only
• Vedica (6/5): Pleasant -
• Bhatnagar (8/5): Nice - All over ambience Interior like bed sofas
• Kshitij (9/5): Superb -
• Mayank (1/5): Bad - I chose the stay for amenities dedicatedly swimming pool but while we checked-in, we found pool is closed and which ruined our stay. We just stayed there for an hour despite sharing our concern with the front desk. It was my birthday and we lost our hours in arguments with them.
• Rohit (8/5): Very good -
• Anjali (8/5): Nice location and Ambience - Cleanliness Hospitality Food Ambience was calming. Gave a very aesthetic and grandeur feel. Loved these!! Room should have had a mirror. The only mirror is in the washroom. Family members had tough time getting ready. Didn't like the Restrictions in swimming pool which should have been for membership holders of this club. Tourists like us who come to enjoy pool time must be allowed to play with pool balls since we don't know how to swim I order to enjoy a family time. Also, due to swim caps, I got severe headache later on. Swim caps should also be kept optional not mandatory For tourists rules should be different. This place should turn into a Farmhouse for tourists without any restrictions.
• Sarbjit (8/5): Very good -
• Mohammad (10/5): Exceptional -
• Preeti (10/5): Exceptional -
• VAISHALI PALWANKAR (8/5): Beautiful property - The property is very nice and beautiful. The location also was quite good. Breakfast menu had adequate variety and the staff was courteous. The room was very spacious and had a nice historic touch to it. Bathroom was really huge with a tub plus shower stall. Toiletries were basic but nice.
• N.naveen (8/5): Very good - Good for stay 1 - 2 days
• Himalaya (9/5): Superb -
• Ajay (10/5): Awesome - Call from Ms Khushbu for asking my arrival speed warm welcome before arriving. All was good. No elevator for first floor.
• Pandey (7/5): Good -
• Parivesh (9/5): Superb -
• Shivani (2/5): really bad. - Requested for Ice in the room at least 5 times. Went down to reception too to as for ice. Still no one sent ice up to the room.
• Dhanendra (6/5): Excellent property but slow room service. - The location and property is good and well maintained. It has space for a kids play zone which is totally a plus point The service either room service or dinin service are quite slow. Maybe because of less staff available. They are polite.
• Subhajit (10/5): Exceptional -
• Dimpy (9/5): Superb -
• Deenta (9/5): Superb -
• Nitin (3/5): Poor -
• Agarwal (1/5): Hospitality is not good - Tennis Court, Gym, Pool, Pickle Ball Behaviour of Reception Staff
• Gaurrav (10/5): Exceptional -
• Rahul (7/5): Good -
• Anja (10/5): Exceptional - The hotel is a country club. I love the Indian way and everything at this peacefully place. I externded my stay and have been upgraded. What was an amazing gesture. No comments. Who ever likes Indian food and tradition will be well there.
• Shabozov (10/5): Exceptional - Well located and well cleaned NA
• Samuel (1/5): God-awful; wouldn’t recommend to any traveller. - The location The awful smell emanating from the bathroom of room 111, the insects biting me in the bed of the room I was assigned. The lack of regard for customer service by the night manager Anand, including the racism he showed me. The inability to correctly make a milkshake (read chocolate milk) and the ensuing argument from staff.
• Amit (10/5): Exceptional - The resort is centrally located, several restaurants in the vicinity ( in case you prefer to eat outside), buffet breakfast was yummy with plenty of options and cheerful, attentive service. The swimming pool is the icing on the cake
• Atharv (8/5): Very good -
• Ashish (9/5): Superb -
• Manish (10/5): Exceptional - Ambience Reception staff very rude & arrogant especially duty manager not flexible doesn’t have humanity .
• Ruwan (5/5): Not recommended for business travelers due to poor wifi and communication issues with staff. - Location was convenient to airport and offices. Also it has easy access to restaurants in the vicinity. Breakfast was also good. Very poor internet (WIFI ) facilities provided in room. Being a business traveler it is vital that room has WiFi connections right through the stay. Also I had to remind three times to collect my laundry. There was a gecko seen running on the room floor. Majority of staff could not understand English which did not help much
• Rajbir (8/5): Very good -
• Ravin (4/5): Overall very sad experience . It used to be very good 4 years ago when stayed a number of times . - The place is very well made Attitude of the staff Rooms need refurbishing and paint Food especially breakfast was really bad and sad . Very disappointing
• Fahad (5/5): Passable -
• Sidhant (10/5): Exceptional - The overall ambience.
• Ratan (10/5): - Very comfortable stay and good staff.
• Vishin (10/5): Exceptional - Room Restaurant too small
• Indrajit (9/5): Superb -
• Bhargava (7/5): Good -
• Vivek (8/5): Very good -
• Singh (7/5): Good -
• Mehrzad (8/5): Very good - Very friendly staff, good location, very good food. They forgot to clean the bathroom walls. I informed the front desk. They changed the room which was cleaned correctly.
• Jubin (10/5): Exceptional -
• Balyan (10/5): Exceptional -
• Kurian (9/5): Superb -
• Umaa (9/5): Relaxing , pleasant - Cafe was good, maintained well, good room’s & helpful staff No lifts! Senses staff more focused on BNI clients than the stay in customers
• Geeta (10/5): Exceptional - Everything
• Vashisht (8/5): - Grounds are beautiful. It's a resort and club but building is old . Good staff.
• Amanpreet (4/5): Average - The facility was very nice and well maintained The rooms had a smell of cigarette, AC wasn’t working, the phone to call reception wasn’t working
• Harlina (6/5): Pleasant -
• Avinash (9/5): Superb - Very welcoming layout & ambience
• Pankaj (8/5): Very good -
• Sahil (8/5): Very good -
• Peter (10/5): Excellent we will return -
• Sameer (6/5): Pleasant - Food and its Quantity....very delicious and very reasonable rates Service, Staff & Housekeeping... Guess they are not even bothered... Where everyone wants to get a WOW from Customers, their staff is happy by giving average services...tht too without a smile !
• Deepa (8/5): Very good -
• Junaid (10/5): Worth it - Infrastructure and interior
• Gaurav (8/5): Very good - Location is good Room side wall are not cleaned Smart TV is not available.
• Pankaj (8/5): Very good -
• Julia (10/5): Great place to stay near Delhi - Hidden gem in Gurgaon. Property was proper gym that is well equipped, big pool and pub that was great for watching cricket -
• Manoj (10/5): Exceptional -
• Dee (8/5): The palms - Stay was good and all the staff were friendly Has gardens and a really nice pool area with a nice salon available on site Great ambiance
• Eklavya (1/5): Bad -

Photos