Hanoi Media Hotel & Spa

Location: 11 Hang Dau, Hanoi, vn

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 11:30 PM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Guest education on local ecosystems and culture
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Ironing service
• Car hire
• Massage services
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Public transport tickets
• Public Bath
• Outdoor furniture
• Fruits
• Spa/wellness center services
• Steam room
• Beauty Services
• Manicure
• Pedicure
• Staff adhere to local safety protocols
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Smoke alarms
• Property cleaned by professional cleaning companies
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• Cooking class
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Wine release events
• Secured parking
• Health or beauty spa nearby
• Bicycle-friendly property
• Charcoal grill
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Double or Twin Room with City View

  Featuring free toiletries, this twin/double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned twin/double room features a flat-screen TV with cable channels, a mini-bar, a seating area, a wardrobe as well as city views.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Window

• Family Room with Balcony

  Spacious room for 3 with a balcony overlooking the city. Fitted with a mini-bar, flat-screen TV with cable channels and laptop with free Wi-Fi.

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Outdoor furniture
  • Toilet paper
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Window

• Junior Suite with Terrace

  The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. Boasting a terrace with lake views, this suite also features a mini-bar and a flat-screen TV with cable channels. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Terrace
  • Outdoor furniture
  • Toilet paper
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Executive Triple Room

  This air-conditioned triple room includes a flat-screen TV with cable channels, a private bathroom as well as outdoor furniture. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Outdoor furniture
  • Toilet paper
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Junior Suite with Balcony

  Located on the 6th floor, this suite features a large balcony that open up to panoramic views of the city and Hoan Kiem Lake. It is fully equipped with a king-sized bed, a laptop with complimentary internet, mini-bar, and a flat-screen TV with cable channels. The private bathroom includes a hairdryer and free toiletries.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Outdoor furniture
  • Toilet paper
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Window

• Superior Double Room

  Modern room furnished with a mini-bar, safe, flat-screen TV and a laptop with free Wi-Fi access. Includes window overlooking the hotel interior.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Window

Guest Reviews

• Qiao Wen (8/5): Pleasant stay - Reception staff were kind & helpful, especially Hannah who contacted us via WhatsApp before our stay to assist with any queries and tour bookings. The room was very cozy and comfortable. The hotel is conveniently located in old quarter with many restaurants & cafes located within walking distance (we especially enjoyed visiting the street which Hanoi Coffee Culture is located on)! Housekeeping standards were not consistent, we noticed that the blankets were folded differently each day, and the hair caught by the drain was not removed on multiple occasions. However, cleanliness was still acceptable. Massage services offered at the spa was priced reasonably but you can probably find get a better massage elsewhere.
• Garrie (10/5): - Lovely hotel close to everything. The staff are really friendly and helpful and give you tips of the best places to visit and eat at. They also have double glazing windows on the balcony so you cannot hear the traffic which is extremley rare to find in Hanoi
• Gabry (9/5): Top locator - De ligging is geweldig
• Mandy (8/5): -
• Warren (8/5): - Great location with an easy walk to the lake, puppet theatre, Beer Street and night market. Rooftop bar had a good view. Air-con needs updating although it worked OK, it only just managed to cool the room on some of the hot days we had.
• Lisa (8/5): Overnight stopover. Comfortable friendly hotel. - Location is great. Friendly staff
• AnA (10/5): - Hôtel magnifique et très bien situé à quelques minutes à pied du lac Hoan Kiem. La chambre est très jolie et bien équipée. Le lit était immense et vraiment très confortable. Et pour finir le personnel est adorable, souriant et toujours prêt à aider !
• Vincent (8/5): - Nice staff. Good offer for trips. No windows to the outside ( but might be better in noisy Hanoi) Thin walls. So could hear neighbours and passers-by in staircase a lot.
• CH-Traveler (10/5): - Freundliche Leute an der Rezeption Helles Zimmer oberhalb Strasse aber trotzdem ruhig Gutes Morgenessen Im 6. Stock Sky Bar für Apero Mikro Balkon
• Daniela (9/5): Sehr gute Lage - Wir waren insgesamt 3 Nächte im Hotel, jedoch aufgeteilt auf jeweils eine Einzelnacht. Während unserer Fahrten nach Sapa und in die Halong Bucht konnten wir unser Gepäck kostenlos unterstellen. Das Hotel liegt sehr nah zur Altstadt und zum Hoan Kiem See. Die Fahrt vom Flughafen zum Hotel mit einem Taxi (über booking.com) gebucht hat ca. 10 Euro gekostet und 40 Minuten gedauert. Unser Zimmer war gut ausgestattet, Safe und Kühlschrank vorhanden. Im Bad eine ebenerdige Dusche und kostenlose Pflegeprodukte. Die Klimaanlage hat gut funktioniert. Die Aussicht an der Rooftopbar ist schön. Frühstück wird als Büffet angeboten, Eierspeisen können von einer Karte bestellt werden. Rund um das Hotel sind zu Fuß Geschäfte und Restaurants gut zu Fuß zu erreichen. Weitere Strecken mit Grab unproblematisch. Das Personal an der Rezeption ist sehr freundlich. Am Tag der Abreise hatten wir uns für abends eine Massage im Hotel gebucht (etwas teurer als außerhalb), da wir einen Rückflug kurz vor Mitternacht hatten. Die Massage war sehr gut und wir konnten im Anschluss im Spa-Bereich duschen. Wir sind bei unserer ersten Ankunft 2 Mal am Hotel vorbeigelaufen, weil wir das Schild nicht gesehen haben.
• Horst (10/5): - Staff and positionnothing Nothing
• Sabrina (9/5): Sympathique - Personnel très sympathique, à l écoute. Très bien situé proche du lac .la chambre est spacieuse et calme.le roof top est très bien . Rien
• CH-Traveler (10/5): -
• jordan (9/5): - Location, staff and cleanliness No free water in room but no issue
• Vanessa (9/5): Ótima escolha - Excelente qualidade preço, muito bem localizado, perto do lago, no início do Old Town, mas longe da confusão. Muito confortável, e o staff foi muito simpático!
• Cécile (10/5): Top ! - L’emplacement était parfait et le personnel d’une grande gentillesse !
• Chris (9/5): Great location and super helpful staff - Location was great and the hotel staff were super helpful, really enjoyed our stay and would definitely return
• Lesley (10/5): - Location and staff were amazing, we loved the rooftop bar and the really helpful staff, highly recommend Nothing, this was perfect for us
• Izabela (8/5): -
• Elena (10/5): - Los trabajadores son súper amables, te guardan las maletas el tiempo que haga falta, aunque ya te hayas ido del hotel incluso. Merece la pena solo por eso. Las habitaciones están muy bien, limpias y amplias. La localización es buenísima. Nada
• Carol (10/5): - We had a wonderful stay at Hanoi Media Hotel & Spa. The staff were superb, the location was excellent, and I was contacted by the manager before our arrival to help arrange everything, which was a very thoughtful touch. Hannah and the whole staff looked after us throughout our stay and was incredibly helpful — she even booked the water puppet show for us, which made our visit even more enjoyable. Breakfast was delicious, with a good variety of options each morning. The hotel is ideally located, with everything within walking distance, making it very easy to explore Hanoi’s Old Quarter and nearby attractions. Beds are super comfy. And you can enjoy nice drinks from the roof bar. I would highly recommend this hotel to anyone visiting Hanoi for its outstanding service, convenient location, and warm hospitality.
• Tobias (9/5): - Bequemes Bett, Lage top. Kein Fenster, Frühstück war ok, aber nicht perfekt
• Elena (10/5): - No se escuchan ruidos por la noche aunque está muy céntrico. Todo el mundo muy amable y nos guardaron las maletas cuando nos fuimos un par de días de viaje.
• Giulia (9/5): - Lo staff alla reception era eccezionalmente competente rispetto a quello di altri hotel locali dove avevamo alloggiato in precedenza. Nulla
• Florence (10/5): Proche de tout - Excellent emplacement, tout est à distance de marche. Lits très confortables. Bon accueil et terrasse très agréable pour le petit déjeuner.
• Masumi (8/5): スタッフの愛想がすごく良い - 旧市街地にすごく近い Wi-Fi環境か良くないのと、ドライヤーの風が弱い
• Pelissero (6/5): -
• Amy (9/5): Great! - Great location, nice comfortable clean rooms. Very comfy bed and duvet. Staff are all really friendly and lovely and always welcome you with a big smile! Breakfast was good and in the rooftop with a view. Shower was great! No window in my room which meant it was slightly dark (I like natural light), and some drain flies in the room but other than that everything was great!
• Trung Nguyên (10/5): - Trung tâm hà nội
• Aliserafino (10/5): - First and foremost, the staff were outstanding. So friendly kind and very helpful. The bed and pillows were so soft. The room and bathroom were great.The shower was hot with great pressure My stay was only one night unfortunately but next time this is where I'll return to. Great location also. Noth8
• Justyna (10/5): - We had a wonderful stay at this hotel! The breakfast was absolutely delicious with a great variety of food every morning. The staff was very helpful, friendly, and always smiling. Special thanks to Hannah, who was especially kind and professional — she made our stay even more enjoyable. We would definitely come back and highly recommend this hotel to everyone! Very good location.
• Nicolas (9/5): très agréable - La possibilité de laisser les bagages et de prendre une douche en fin de journée avant d’aller à l’aéroport
• Marc (10/5): - Emplacement personnel
• Patricija (10/5): - Vse je bilo popolno! Lokacija, soba, zajtrk. Osebje se resnično trudi, vsi so tako prijazni. Receptorka Hannah nam je zelo pomagala pri organizaciji izletov in aktivnosti. Zelo priporočam!
• ふみ (9/5): - ローションは旧市街に近く最高です。 シャワーの温水、水圧も問題ありません。 スタッフも皆んな親切で価格以上で、また泊まりたいです。 特段ありませんが施設は少し古いかなと感じたぐらいです。
• Josue (8/5): Central accommodation - The hotel is located in the old quarter and close to restaurants and central Hanoi. The staff was incredibly helpful and welcoming so it makes our stay comfortable. Massage services good and the two staff members at the breakfast restaurant were always very friendly The hotel room are quiet small and can be quiet noise from the streets or internal. Also the restaurant at breakfast is very small and can be very crowded in the morning
• Gavin (8/5): - Great location and very friendly staff with spa on site. Found the double rooms to be a bit small.
• Olga (10/5): It was an amazing experience! - There is an amazing service, the best location and a very nice and clean room! Hanna and her colleague supported us during our stay and even after! I would highly recommend the hotel!!! N/a
• Aurelio (10/5): - Ubicación y atención del personal , super amables No disponer de ventana exterior
• Mariana (10/5): Nice staffs, comfortable and good breakfast - Staffs, room and nice breakfast at the sky bar Nothing
• Valérie (8/5): -
• Maria (9/5): - Extremly friendly and supportive staff
• Maria (9/5): - Extremly friendly staff, spa in the same building
• Maria (9/5): - Extremly friendly staff
• Erin (9/5): -
• Michelle (9/5): - Excellent location and very friendly staff
• Koji (6/5): -
• Emma (10/5): -
• Patrick (10/5): - Exceptional location & customer service! The room was great & the roof top bar at night is a vibe. Highly recommended!
• Sabine (8/5): -
• Raluca (9/5): -
• Petra (10/5): - Super Stadt Hotel im old Quarter, sehr zentral! Unser Zimmer war ausreichend für 3 Personen, wir waren auch nur 2 Nächte, das Personal war super freundlich und hilfsbereit und eine super coole Rooftop Bar Frühstück war nichts besonderes keine Auswahl
• PerrineSL (8/5): - Parfaitement suité, personnel adorable qui a gardé nos bagages le dernier jour et nous a permis de prendre une douche le soir. Le petit déjeuner n'était pas super.
• Diana (10/5): Centrical and Friendly. - It’s in the old quarter, which makes it faster to move anywhere. Also, Staff is super friendly and helpful. They all make you feel very welcome. Food was delicious, either traditional or more occidental type. They have a nice Skybar and the view of the city there is amazing.
• Barb (8/5): -
• Kerri (10/5): -
• Delphine (10/5): Hotel avec de très bonnes prestations ! - L’hôtel est vraiment confortable,propose des soin SPA ,un bar sur les toits qui propose de bons cocktails,bon petit déjeuner . Le personnel est au petit soin ,se rend très disponible pour toutes sortes de sollicitations. Vraiment nous recommandons ! Rien
• Nick (10/5): Good hotel in the old quarter. - The location is good for the old quarter.
• Pernilla (9/5): - So freundliche und hilfsbereite mitarbeitende, wir haben uns sehr sehr wohl gefühlt!
• martin (9/5): - Excellent location
• Francois (9/5): Great value for nice location - Location and massage Humidity in room
• MICHAEL (10/5): Good stay in a convenient location. - Great location in Old Quarter, clean room, and good staff Limited breakfast options, but not a huge issue considering it’s a small hotel. Plenty of things to eat nearby.
• Javier (10/5): Gran ubicación Gran Personal - El personal es muy atento. Nos dieron un upgrade por luna de Miel y nos regalaron una torta en la tarde. Muy bien ubicado para recorrer todo Old Quarter.
• Alisha (9/5): -
• Jakub (7/5): -
• Jana (10/5): It was great - Everything
• GAELLE (10/5): - Très bien placé, literie tres confortable Déjeuner très varié et délicieux
• stéphane (7/5): - L'emplacement est bien situé. Petit déjeuner avec peu de choix et prix du bar très élevé.
• william (10/5): -
• Karin (8/5): - Great location reasonable rates
• Fiona (9/5): Great base for Hanoi and surrounding area. - Communication before and throughout the stay was excellent, the staff were very helpful and approachable (especially the lady on the front desk). Excellent pick-ups. Location for shopping, lake, train street, etc all walkable. They are honest about the window/view issues due to being in The Old Quarter, but as we were either out-and-about or asleep it was a great base. Best shower we had throughout our travels.
• Karin (8/5): - Great location at reasonable prices
• Vigdis (10/5): - Beliggenheten gamlebyen like ved Hoem Kiem innsjøen. Mange gode spisesteder like ved. Stort rom. Renholdet. Frokost. Hyggelig og hjelpsomt personale I resepsjonen og i frokostsalen. Ingenting.
• Dan (9/5): - Läget, frukosten med utsikt och att det var ett litet trevligt hotell. Baren på taket var faktiskt öppen.
• Nanoselyan (8/5): - Un personnel au petit soin, le petit déjeuner était bon. La vie de la chambre avec balcon sur une cour avec un vis a vis à moins de 1 mètre. La chambre est vraiment petite. L'emplacement est au top près de tout. Nous avons passé un bon séjour. Le vis à vis de la chambre sur une cour et une fenêtre à moins d'1 mettre.
• Ingridanthony (10/5): Chambre sans fenêtre - Le personnel est au petit soin agréable et accueillant Bien placé dans le vieux quartier a côté du pont rouge
• barbara (10/5): - Personnel très agréable, petit déjeuner excellent. Chambre propre et lit confortable. Très bien situé pour les visites. Je recommande.
• Micah (10/5): - This place is in a great location, the facilities and room were very comfortable and great for the price. On top of all of this, the staff were very accommodating and helpful during my stay, with special thanks to Hannah for being a great point of contact before and during my stay. N/A
• Jamie (9/5): - Bed was massive! 2 queen beds size together. Staff super friendly and hotel clean Breakfast was decent Spa foot scrub was insufficient and foot massage basically a leg rub..
• Scott (8/5): Location and hotel was fine for my requirement and l have booked again. - Neat and tidy. Location great and Hannah exceptional… Probably breakfast of anything.
• Robert (10/5): Great hotel - Very helpful staff
• Ralph (8/5): -
• Ralph (8/5): -
• Christine (8/5): - Personnel très à l écoute literie confortable Le petit déjeuner est moyen mais suffisant Fenêtre et balcon devant un mur très sale aucune vue Inutile de réserver une chambre avec fenetre
• Ron (10/5): - Staff were friendly and communicative especially Hannah. Location and amenities are excellent value for cost. All good.
• Emmanuelle (9/5): Super séjour à Hanoï - Tout était parfait RAS
• Ron (10/5): - Great spot in the heart of the old quarter. Staff were helpful, kind and professional. All good.
• Issouf (9/5): - Le petit déjeuner le lit le personnel l’emplacement
• Akhona (10/5): Friendly staff - The room size Nothing
• Armin (9/5): Alles in allem Gerne wieder.m ein schönes Hotel in zentraler Lage - Endlich mal wieder ein Hotel mit gutem Frühstück. Danke. Wir hatten ein Zimmer mit Balkon zur Strasse. Durch die doppelte Verglasung dennoch ruhig. Super zentral. Wenig Ablagen im Zimmer (Koffer). Restaurant nur über Treppe erreichbar.
• Sabrina (8/5): -
• Dominik (6/5): SPAM/PHISHING Versuche -Achtung! - Nettes Personal, gute Lage, saubere Zimmer, Bar und Restaurant ACHTUNG: PHISHING/SPAM VERSUCHE über WhatsApp! Nachdem eine Dame der Rezeption sich nach der Buchung gemeldet und angeboten hatte, über WhatsApp zu kommunizieren, erhielt ich insgesamt 5 Phishing/Spam Mails mit der Aufforderung, die Zimmerbuchung unter dem Namen einer anderen Person zu bestätigen. Problem an Rezeption und Polizei berichtet. Rat an zukünftige Gäste: Nicht auf WhatsApp Angebot eingehen.
• Jayne (9/5): -
• Pawel (8/5): - Rooms are without windows, but this is generally a blessing in Hanoi Old Quarter - it is very quiet. Rooms are decent, but not big - if you have more than one large piece of luggage, you will have to put it on the floor. Not exactly wheelchair accessible - short flights of stairs from entrance and to the breakfast restaurant.
• karl-xavier (9/5): Zuvorkommend, entspannend, praktisch. - Top Lage und ein aufmerksames Personal. Sehr angenehm sind auch die Spa-Services im Hotel. Zudem ist es praktisch, dass man nach dem Check-out noch duschen kann. Hellhörig im 2. Stock durch die Nähe zur Rezeption (Check-out-Geräusche am Morgen). Nicht ideal für Langschläfer.
• Alexandra (7/5): Good roof bar, great location - Good location, comfortable beds
• Julia (10/5): - Excellent location, nice room and friendly staff
• Dirk (10/5): - Super Personal und großes komfortables Zimmer. Gerne wieder.
• Denise Lewins (10/5): -
• Carmen (10/5): -

Photos