Izumi Hotel Bukit Bintang
Location: 85, Jalan Berangan, Off Jalan Bukit Bin, Bukit Bintang, Kuala Lumpur, 50200, Kuala Lumpur, MY
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Make yourself at home in one of the 108 air-conditioned rooms featuring LED televisions. Indulge in Modern Comforts with complimentary wireless internet access to keep you connected and satellite programming for entertainment. Convenient Amenities such as a 24-hour front desk, luggage storage, and safe deposit box are available. The hotel's proximity to Changkat Bukit Bintang and shopping centers make it an ideal choice. Explore the City Easily with key attractions just a short distance away such as Pavilion Kuala Lumpur and Kuala Lumpur Tower. Book your stay at Izumi Hotel Bukit Bintang now to experience the perfect blend of comfort and convenience!
Important Information
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
Policies
Check-in: 03:00 PM - 10:00 PM
Check-out: 12:00 PM
Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free WiFi
- 24-hour front desk
- Luggage storage
- Concierge service
- Elevator
- Safe-deposit box at front desk
- Smoke-free property
Rooms Available
-
Family Room
2 Queen Beds
161 sq feet
Internet - Free WiFi
Entertainment - 32-inch LED TV with satellite channels
Food & Drink - Electric kettle and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Laptop-friendly workspace
-
Superior Twin Room
2 Twin Beds
139 sq feet
Internet - Free WiFi
Entertainment - 32-inch LED TV with satellite channels
Food & Drink - Electric kettle and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Laptop-friendly workspace
-
Standard Twin (Windowless)
2 Twin Beds
139 sq feet
Internet - Free WiFi
Entertainment - 32-inch LED TV with satellite channels
Food & Drink - Electric kettle and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Laptop-friendly workspace
-
Superior Room
1 Queen Bed
139 sq feet
Internet - Free WiFi
Entertainment - 32-inch LED TV with satellite channels
Food & Drink - Electric kettle and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Laptop-friendly workspace
-
Standard Room (Windowless)
1 Queen Bed
139 sq feet
Internet - Free WiFi
Entertainment - 32-inch LED TV with satellite channels
Food & Drink - Electric kettle and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
-
Deluxe Room
1 Queen Bed
161 sq feet
Internet - Free WiFi
Entertainment - 32-inch LED TV with satellite channels
Food & Drink - Electric kettle and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Laptop-friendly workspace
-
Suite
1 King Bed
538 sq feet
Internet - Free WiFi
Entertainment - 32-inch LED TV with satellite channels
Food & Drink - Mini-fridge, electric kettle, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Laptop-friendly workspace
-
Deluxe Twin Room
2 Twin Beds
161 sq feet
Internet - Free WiFi
Entertainment - 32-inch LED TV with satellite channels
Food & Drink - Electric kettle and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Laptop-friendly workspace
Guest Reviews
- Tonia (4/5): - On my first night checking in, I found my dirty room with stained bedsheets. I quickly asked for a room change but they didn’t let me, and instead passed me some new bedsheets (and had me change them by myself). The next day, I asked for refund for one night, and they said they couldn’t, and gave me another room instead. And that night, instead of dirty bedsheets, I found a small cockroach in the room. I don’t know if this is consider “normal” in Malaysia but I was a little disappointed.
- BEE BEE (4/5): - Hotel is old. Very very noisy throughout the night. Towel is old and on 2nd day they give a very old towel
- Tuck Choy (4/5): - Property should upgrade
- Sean310 (4/5): Conveniently Located, But Needs Major Improvement - I chose to stay at this hotel because of its strategic location. It is situated in the heart of the Bukit Bintang area, surrounded by several major shopping malls such as Sungai Wang Plaza, Lot 10, Fahrenheit 88 and Pavilion KL. This is a very small hotel. The lobby is extremely compact with no proper waiting or resting area and it only has a small front desk. The check-in process was quick and a deposit of RM50 was collected, which is refundable. However, the front desk staff were not very friendly or welcoming. The hotel provides car parking, but it uses an automated parking system with a rotating platform. While it appears advanced, it felt a bit intimidating and not very safe. The lift is very small and the layout of the floors is quite strange. It feels like a maze, requiring you to turn multiple corners just to reach your room. I booked a family room that came with two double beds. The room was not very spacious and only had basic amenities such as a television, hairdryer and bottled water. There was no mini fridge. The bathroom was also very small and the shower was placed right next to the toilet which caused the entire floor to get wet after taking a shower. Cleanliness was not up to standard. Both the room and bathroom showed clear signs of wear and tear. The condition of the facilities really calls for a full renovation. Fortunately, we only stayed for one night. For the price we paid, the stay was definitely not worth it. I would not choose this hotel again. I would rather spend a bit more to enjoy a better and more comfortable experience.
- Mark (6/5): - Second time I’ve stayed here in as many months not impressed with the room this time no window room seems grubby.
- Mark (8/5): - Good stay here no issues or problems, good staff and helpful
- NizamMasood (8/5): Excellent Stay at the Heart of the City - Booking Name : Mohamad Nizam Masood (Agoda). Duration : 24 – 25th March 2024. Location : The hotel is located at the very heart of Bukit Bintang, a very vibrant and lively shopping district in Kuala Lumpur. It is within walking distance (around 2 mins by foot) from Exit F Bukit Bintang MRT Station. It is easily spotted from the main road and has a very tacky building colour. The road leading to the area is full of reasonable priced eateries, banks, pharmacies and 24 hours convenience stores. It is also near to Changkat and Jalan Alor, which are very famous tourist attractions. For shopping fever person, this hotel is located just 5 mins walk from Pavilion, Fahrenheit and all the shopping centres in the area. Reception : The reception area is small but well lit. The cleanliness is top notch. I approached the counter around 1pm and to our luck, we managed to check in early. The room is already ready. The check in process is quick and smooth. The deposit is RM 50.00. Room : We chose the room without window. Surprisingly, the room is well lit and perfect in size. It is not too large and not too small. We can move freely despite having 2 luggage. The AC works well and the water heater is perfect too. The bathroom is perfect in size and also complete with amenities. The electric sockets are adequate (3 points). The room is equipped with hairdryer and large mirror as well. My sleeping quality for the night is like a baby. It is a good soundproof room. Satisfaction : Highly Satisfied. And totally recommended for other travellers.
- Steven (4/5): - Photos were misleading. Rooms very small. Had pillar in middle of room making it inconvenient to move around. AC didn't work well. Poorly maintained. Very dirty. Neighborhood not the nicest.
- Yasmin (10/5): - It is close to so many good food. You can take the free KL bus which is close by. There is hot water and you can refill your water at the lift lobby. Ironing is also available for free to use. Will definitely book this hotel again.
- indob2018 (10/5): good hotel near paviliion KL - good location near pavillion KL. Price is around 15 USD per night they offer 24 hour receptionist and also hot water. good place to stay and its very neat and clean. the price for money is worth it. and also its near alor street food.
- G2585AQmiked (8/5): Friendly staff - Had a great time at Izumi. Started out with a very small budget room that I upgraded to a much bigger one. The staff showed me several room options which I appreciated. Location can't be beat. All the restaurants and bars were close by as was mass transit. Staff was very friendly.
- chrisjavassal (10/5): Definitely a good value for money and very acceptable in its category! - It’s not the last update and brand new hotel in town but definitely still a very acceptable and great value for money! Rooms are clean, provide all necessary basics including hair dryer, safe as well hot and cold water dispenser and bathroom amenities including dental kit. Hot water and great pressure too! Front office team is polite and was extremely kind to allow me to check-in at 11am which has been greatly appreciated it and thank you so much for it! Definitely recommend it in its category!
- Verified traveler (6/5): Poor - Acceptable for the price that I paid. But the room is way different than the pictured room. All pictures looks nice and clean but reality it's not at all. So dark and seems dirty. No curtains for bath and bath is easy close to the toilet so after shower, the toilet is going to be wet that makes me feel disgusting. Wall, and door were so thin so you can hear what people talking about clearly from the wall. I woke up at 6am because of the sound from the next room which is like someone bouncing ping-pong ball onto the floor. Also some people needed to check out early morning so I could hear the loud voice from the door. In KL, I guess you can find better hotel with same price. Not recommend this hotel.
- Verified traveler (8/5): - This hotel has car parking. It is good point. But the location is difficult to find out because there is car parking behind hotel. We can put our car besides entrance first. Then, we can get hotel stuff's support.
- Steven (6/5): - Like a Two Star Hotel.... it’s only GOOD in location
- Verified traveler (8/5): Good location - Overall this hotel is quite good with good location, but there is limited lift parking lot which is quite troublesome.
- Verified traveler (8/5): - GOOD LOCATION
- Travel785419 (2/5): This is not a hotel!! - This is not a 3 star hotel. It was a terrible experience. I booked a deluxe room to stay 9 nights. 1.We arrived at noon and the staff told us after making payments to wait until 3pm for checkin. So there is no lounge and we had to wait outside. 2. Once we got our room at 3pm, there were hairs on pillow and on the bed. I immediately called them to get new bedsheet and pillow. 3. 5mins after, a cleaning guy came, and i stayed in the room. While removing the bed sheet, i saw more hairs on the matress. I had to tell him to bring the vaccum. The guy did his job and went. 4. I was not satisfied with the cleanliness. The room was still dirty, telephone was never cleaned, the last time room was painted, paint fell on the drawer was let to dry, curtain was so old and smelly. 5. 10 mins later i called at the reception and asked for a full refund. 6. I took my luggage with my wife and walked towards berjaya to find a better hotel. It was a tough experience after a flight. My wife was about to cry. 7. We found Metro hotel, and the price was like 1500ringgit for 9 nights, only 200 ringitt higher but totally worth it. Please if you want cleanliness never book izumi, book a different hotel. If you are in KL, make sure to have a look by yourself and visit Izumi hotel. I hope nobody faced the same situation we had.
- Verified traveler (8/5): - Good location and price.
- Muhammad (8/5): Good stay with one gripe - Room was nice and clean. Service was very good. My only gripe would be that coffee mugs had lipstick stains. They were not cleaned well. Overall, it was a pleasent stay. Security was very good. A key-card is used for the door and taking the lift.
- ken (4/5): i choose room with window but giant banner block a - i choose room with window add on RM20 per day but giant banner block all the window view
- XDLLY (6/5): - The surrounding area is not safe but is very near to the tourist spot.
- Verified traveler (2/5): - WOULD NEVER RECOMMEND THIS PLACE. Wish we never stayed here, We paid for a particular room, but the room we got was nothing like what was pictured. They put us in a damp room that had little bugs crawling on the floor, walls, table tops, everywhere. Was disgusted. They moved us to a different room but then we had to PAY more for the room! I could not believe this. There was construction going on all night which was so loud, and in the main lobby work was going on which was in the ceiling area - dumping asbestos insulation on the heads of guests walking by! Additionally, someone from the front desk banged on the door at 10 pm at night demanding for the first room key to the room with the bugs :(which we turned in already) but were disturbed abruptly at that late hour for a room key?!?! We could not believe it. Shady front desk staff. Did not want to even return my room deposit without a receipt- but they never GAVE us a receipt! I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE. A TOTAL RIP OFF ON TOP OF IT. THE LOCATION GOOD THAT’S IT. There are other places much better and cheaper than this. STAY AWAY!
- muhammadf41z (10/5): Great Place Great Price - The hotel staff so friendly, with complete amenities soap, shampoo, 2 bottle of water, instant coffee. I book the superior room with city view. I stay here for 5 night and when i back at hotel the room already tidy. the air conditioner, hot water/shower work well. The hotel also well-maintained, no smell all furniture in good condition. the location very strategic you can find 24 hours restaurant or shop. Near to Go KL bus Stop, Air Asia Bukit Bintang monorail station, also Near to MRT and Hop On Hop Off Bus. Near to Pavilion Mall and other Shopping Center.
- tikasary (2/5): NOISY HOTEL I EVER STAY - I book this hotel for family trip for long stay (4 days and 2 rooms). They don't giving us information about contructions beside their hotel. If i know that, I never choose this hotel. I can't sleep during stay here.. very noisy and dusty. The facility very poor. I think this hotel like 1star hotel instead of 3star. I was stay here for once and i'm not coming back here again! Really dissapointed. And also they don't have DUTY MANAGER incharge during night. The FDA Staff not helpful.
- cherish_cherie (6/5): Temporary Not Recommended for "Light Sleepers" - I stayed one night on Aug 17. I was assigned in room 312. Room is small but all basic facilities functions properly (ac, water heater, hairdryer - all ok, room also not smelly, clean - bed sheet, towel & toilet). This room is located exactly beside the construction sites so it was very noisy. Further more, I could hear the noise from nearby club in distance. That night if i was not wrongly remember, the construction site only stopped working at 11pm and started again next morning at 8am. Luckily i was not a light sleeper so i could sleep well, but the bed actually not so good, if your back are sensitive then u might feel not comfortable (back aching) in the morning. Pro : + Strategic location for tourists + Hotel provide dispenser for drinking water (unlimited free drinking water) Cons : - Noise disturbance Tips: * Room 407 is good for light sleeper, toilet size is bigger * No need to buy bottle water (Water drinking dispenser is provided in each floor - located nearby the lift)
- mudofirh (6/5): Strategic hotel - Strategic hotel located in bukit bintang malaysia. Just walk away from LRT station, alor street food, biggest mall in bukit bintang. Small room. No breakfast. Quit cheap price just for sleep overnight in malaysia
- Verified traveler (10/5): - Very strategic location within walking distance to all major shopping centres restaurants and publlic transport. Staff very friendly.
- Zahariah (8/5): - A good place to stay
- Verified traveler (6/5): - Quite noisy due to renovation. Poor soundproof in the room. Cleanliness is lacking inside and outside of hotel.
- francescab456 (4/5): Basic, noisy, stinks of smoking - I booked this hotel as it’s near the train station, and it was just a non expensive overnight stay having landed late from the UK. Had to move rooms as the first room they gave me stunk of cigarettes..the whole floor did...avoid the 5th floor. The second room was vaguely better but still had a smokey smell. When I asked to move the staff half laughed as they knew the fifth floor was smelly. I had requested a non smoking room so it wasn’t great that they put me in the smelly room. The rooms are tiny and don’t look as nice as the pictures do. My toilet screamed each time I flushed it and the plumbing is really noisy. When you get there there was signs up stating there were renovations happening and sorry about the noise (FYI there is no reference to it on their website so not on really). I asked if it was going to be noisy and the staff laughed in my face saying no I had a windowless room so I wouldn’t hear anything. The drilling started at 7.30/8am and trust me you can hear it! Not great when your still on UK time so to me it was 1am. You get what you pay for with a small basic room as it was cheap butter drilling, noisy plumbing and cigarette stench makes me say avoid this hotel. There’s better nicer ones nearby. Go to MOV. It’s 2 mins away and a lot nicer. It’s more 2 star than 3.
- Wilson (8/5): - Everything is perfect but not suitable for people drives large SUV cars. Else need to pay a small sum to park overnight (per night) which is less than 2 minute walking distance across hotel.
- 31krishand (4/5): Bad Experience! Horrible Service. - We stayed as a couple for 5 nights but we regret booking this place. From the moment we entered we didn't feel welcomed. The reception staff was not friendly and didn't see a smile on their face at least once during the whole stay. The staff needs to improve their communication skills as they were very rude and aggressive. We had to repeat 2 or 3 times the same thing for them to understand. They couldn’t understand sentences like “Who is the manager here?” Surprisingly the Reception staff said that there is no Manager at the hotel and that person visits other hotels, but not this one! Shocking! The rooms were very much average with a small washroom. We could hear people talking outside while we were inside the room. The hotel needs to think more when they are accommodating people from the same group as they placed guests in rooms adjoining to our room (left side & right side) and it gave us a hard time. After complaining they moved us to a different room on a higher floor. We had a problem with the bidet spray in both rooms which was tight and hard to use. Since we complained about this in the night (around 8.30pm) only person who would attend to such calls was the Security Guard as there were no technician at that time! He tried fixing it, but no luck and the hotel staff never tried to fix it later. We checked out around 6AM on 11th April and the person who was at the reception was very much rude and not friendly at all. We made our booking through booking.com and when we were checking out we asked the reception person why there is a discrepancy between the confirmation amount on the printout and the amount that you have charged. The reply was “you check with booking.com, I don’t know”. This is not an acceptable reply to be given from a hotel staff to a guest! When we asked more and more questions they security person told us that the reception guy was new to the hotel – which I did not believe and even if it is true that’s an issue that they should resolve internally. The only plus point was the location of the hotel which was close to malls, shawarma places, bus stops, metro stations etc. Behind the hotel was a street full of pubs which was very much lively & packed in the weekend. Overall, I WOULD NOT recommend this place.
- BIJR (4/5): LEISURE TRIP - Strategic location and easy access to transportations such as metro&monorail and within walking distance to malls around Bukit Bintang. However, we're here for a couple of days and this time we choose Izumi Hotel for our leisure stayed in kl. As a Trip Advisor and during my observations, i think the staffs or front liners need to improve their communications skills and be polite when interacting to customers or i would rather say be friendly though and helpful. But the rooms need to be upgrading to boost volume of customers interest.
- Shikin (8/5): - My fiance and i needed a cheap hotel for the night, hotel location was great as its at bukit bintang. Service could have been better but it was still ok. Rooms are close to one another so we can hear the hotel guests from the other room next to us talking loudly. Beds and toilet are all superb.
- Arlene (8/5): - Ok for the price. Just a note that the cleaning staff refused to make up our room because we arrived in the morning and we are going out in the afternoon. But they agreed to clean the trash bins and replenish our bottled water and towels after explaining we had a late check-in (instead of early check-in).
- lavemoon (2/5): Bad Experience - Stayed at the property for 2 nights. Firstly, the front desk staff insisted that we pay in cash as it was passed midnight and the credit card terminal was not working. Staff were unfriendly, not once smiling or making eye contact. Their eyes were affixed on their mobile phones watching videos. No pleasant greetings the two days we were there. Better hotels a stone throw away. Regretted booking!
- rexxar (8/5): Value hotel. Will come back - Pros: -Location of hotel, acessible for shopping, train and grab/mycar. -near restaurants and arabic syawarma place is near. -atms nearby (bank infront of hotel junction). -a lot of shopping places nearby. -housekeeping was friendly. -water dispensers was at my hotel level -shower was good. -security guard was friendly as i talked to him sometimes. -urban views are breathtaking. From hotel and front of the hotel (pictures) Cons: -window between shower and bedroom -toilet bidet was small -frontdesk staff kinda distracted sometimes and takes out the idea of a welcoming ambience. -drop off for taxi and grab place was small. -hotel lounge or sitting area small -only gives 1 card per room. Hassle as the lifts require keycard to press the level.
- Verified traveler (6/5): - The room was dirty. So many rubbish under the bed 🛏.
- Jian (10/5): - Good
- kingsley88Koh (6/5): Good location only - Good location in the city in KL - Hair dryer power cut off after 30s of usage causing great inconvenience. - room is kinda small but for the price guess is okay. - nearby has convenience shop and places which sell food
- Verified traveler (6/5): - Decent hotel, nothing to really complain nor compliment about.
- Zac (10/5): - good nice clean
- Verified traveler (10/5): - Nice location in town.
- Balajisma (8/5): Good Location - I stayed 3 nights with my friends, hotel location was very good, easy access to shopping life,metro and night markets, lot of food joints near by,, Room was good and clean and bathroom was small,good shower water pressure was very good, staff was little rude,no smiling on their face, breakfast was very average, rest all were good and I recommend this hotel.
- antondjon (2/5): Worst Hotel I ever stayed - I checked in at this hotel on Dec 25, 2018 with 2 deluxe rooms. The rooms are extremely small, so different from the pictures posted by this hotel. And it's an old hotel, contrary to what it claimed to be rather new hotel. The bathroom has no shower curtain. When we took a shower, the water sprayed all over everywhere. What a mess. Everytime we took a shower, we had to clean and dry up the surroundings. So hassle. Next day we put a sign for room clean up, but when we came back in the evening, our rooms had not been cleaned up. It seems that this hotel has poor management. We called the reception / housekeeping several times, nobody answered the call. We checked out on Dec 30, 2018 and we had to wait in line for half an hour for check out, because there was only 1 staf at the reception counter. Breakfast was terrible. Stay away from this hotel. The cheap price is not worthy.
- Verified traveler (10/5): - Nice Hotel close to nearby amenities. Will look forward to come back again.
- inaddaf (2/5): Extremely disappointed - This hotel uses to be one the best budget hotels in Bukit Bintang two years ago. Not anymore! I’ve arrived on 25-Dec 2019 around 11:30 am with pre-booking & fully paid by my company as we have done for the past two years with this hotel. I was surprised by front desk staff asking me to pay MRY 20 in cash as Tax amount despite the printed confirmation letter in his hand was clearly said to fully paid by my company. I refused to pay and insisted on speaking to the manger after that staff was trying to convince me this was government rules to have all guests pay this additional tax in cash upon arrival. He finally spoke to his whatsocalled his manger and agreed that I shouldn’t be charged any additional money since all was prepaid. The staff obviously wasn’t happy and started giving me hard time not accepting to check me in earlier and insisting on coming back at 3 pm the standard check in time despite the request of early check in my company made. The staff continue lying saying the hotel was fully booked while I could see at least 15 guests at the lobby were checking out. Again I insisted on speaking to the manager and now that staff apparently was afraid of being in trouble so he refused to give the number of his manager or even put him on the phone to speak to me. I made a scene and everyone T the lobby could hear my unhappy voice arguing with such unprofessional staff without any luck. After waiting for nearly 10 minutes, the security staff (I’ve been seeing him working there for the past 2 years) approached me in an extreme polite and professional way and told me the room will be ready by 12:30 and offered to keep my luggage till I come back. manager who instructed that staff not to ask for that tax. Hats off to that professional security man who seems to be the staff with the right manner and the right hospitality mindset. Claiming extra money from guests upon arrival for pre-paid bookings is a fraud. I will certainly report this to authority as this is the only way to stop that from cheating guests in the future. I will never come back to this hotel.
- Verified traveler (6/5): Disappointing - Receptionists were not friendly at all when we check in (maybe too busy??). Towels had bad smell. Overall the room and hotel is clean, location is good where you can get to sungei wang plaza, low yat plaza, times square and MRT station in just minutes walk.
- Cheryl (8/5): - stay for 2 night, good location and good service, room clean and breakfast not many choices and need to improve, dinner a la carte style. quite ok.
- Verified traveler (4/5): Short stay at izumi Bukit Bintang. - Although the general condition based on price was what you would have expected, my experiance at breakfast based on general state of the area manned by 1 overworked individual, led me to walk out immediately. Location was good.
- Verified traveler (8/5): - room a bit small
- Mun Leng (6/5): - It really not worth the money i paid.
- Verified traveler (10/5): New and Grand - All good, the only disadvantage was the window of the toilet cannot be fully covered by shutter, it was viewable from the outside...
- Ahmad Raffie (6/5): good location and friendly staff - Near to pavilion, near to Mc D and location near to convenient store. the front desk was friendly too. nice room for budget vacation
- Emily (6/5): Small Corner Deluxe Room - Deluxe Room with window, but Small Corner Room. Not what i want. better choice cheaper room.
- Chin Yeow (8/5): Convenient location. - Good and convenient location. Breakfast was acceptable. Room is compact but clean. Feel like in Japan.
- Nasil (8/5): Excellent location but congested room - Very convenient location, walkable distance to shops and restaurants, Pavillion and farrenheit mall nearby. Free parking available. Breakfast is average, but the restaurant staff not very friendly. Room is neat and clean but quite congested.
- Verified traveler (8/5): - Close to the town. Close to the market. Close to the office
- Verified traveler (8/5): - Good location and close to city. Will come back again.
- Veniee (4/5): This time bad - This time not comfort,booking deluxe Room always bigger &clean,This time the toilet very small ,not comfort !and the floor dirty ,pay deluxe room price ,but look like superiour room,Cos i always stay here so i know which room is bigger
- Weiyang (10/5): - Small but cosy room. Would be better if mini fridge is available in room
- Grace (6/5): Never rely on pictures - The hotel was was ok . The reception service was good. The location was great as it was great local shopping. The hotel room was very tiny and not much room to put ones belongings....... here was the worst we had hundreds of tiny ants from nowhere and this was very discomforting. The tiny furniture was so tights to the wall and up close to the bed that it appears extremely difficult for the cleaners to do a thorough job. The pictures in your web site of the room are deceiving.
- emilyyan_cat (6/5): SMALL Corner Deluxe Room - Small Room, Small Bathrom. different from those Photo! pay more but the room looks like Standard Room with window, or Superior Room with window =_= wandering did they give wrong room to us? because at first when at counter, they write wrong room number, after that they give wrong Key Card to us! =_= cant scan to open the door, and we go back downside to counter again!
- Verified traveler (6/5): Disappointed - Breakfast was lousy, should create international typed. Need pest control.
- Doug (8/5): Izumi Hotel Adventure - I knew I was getting a windowless room. The room was cramped. The bathroom was very small. The area was good.
- KP (6/5): OK, but bed.... - Overall ok. Free parking. Bed's not comfort, can't sleep well.
- Poh (8/5): 2 nights, standard twin room - Opted for this hotel due to its price & ideal location (For ladies, the short quiet lane leading to the hotel might feel unsafe during late night). Room was clean & has all the basic amenities. Water pressure good. Hot water worked fine. Clean towels. Comfy bed, however pillow was too soft & flat. The only complaint I had was the shower area. There is no seperator so the whole bathroom & toilet seat gets wet.
- Tan (8/5): - Good location,hotel room is clean.
- Min Ter (8/5): Solo travelling - Nice location which is nearby MRT and Alor Street. Something need to comment is the stain on the bedsheet.
- Qyla (8/5): - Nice hotel,near to MRT,sg wang,pavillion only walking distance.
- Verified traveler (6/5): Will be better to have a mini fridge in the room. - Average
- Shirley (10/5): Nice Hotel. - Nice Hotel close to shopping mall. Walking distance to near by Amenities.
- nicola (8/5): Good location - Very good location for public transports. Within walking distance of petronas towers area as well as chinatown and other lively bar areas and shopping centres.room on the smallish size however well designed (not luxury)and with all comforts safe nice shower etc. Good wifi too.
- Verified traveler (6/5): - Great location, other than that nothing much. Need more improvement for packing system.
- SharminieAlycia (6/5): Rude Front Desk Staff & Terrible Smoke Smell - The hotel is located in a strategic area. It's so convenient to walk around Bukit Bintang from the Hotel especially if you're looking forward to go to Pavillion. The room was clean but as the hours pass by, the smell of cigarette smoke became stronger and stronger to the point where we decided to go out and get some fresh air. On the way out, we stopped by the lobby to see if there's anything that the hotel staff can do but we were answered rudely and instead of giving us the exact sized room, they downgraded us to smaller room instead eventhough it was not our fault and not a single apology from the hotel staff.
- Yong (10/5): - Comfortable bed. Free parking. Near time square, sungai wang and pavillion. Enjoy KL town night life and many people on the street. Izumi is a good hotel to stay at KL town. Shopping shopping, eating eating and enjoy life in KL town. Walk to KLCC through the pavillion, night view of KLCC is super beautiful and amazing.
- Verified traveler (8/5): Strategic location, but room kinda small - Nice ambience, strategic location whereby Golden Triangle can be reached within walking distance. Room can be larger for more comfortable stay.
- Cristobal (6/5): It was meh... - I arrived at 4 am. I was told I could not check in until 7 a.m. once I was finished waiting a couple of hours in the lobby to check in, they charged me an early Check in fee of 50 ringgit. If I was to be charged to check in early, why couldn't I check in when I arrived? Other than that, there were no window in my room except for the small window in the bathroom.
- Verified traveler (6/5): Average - Room and toilet was rather small but the location was perfect.
- Verified traveler (10/5): GREAT LOCATION - LOVE THE LOCATION OF THIS HOTEL. RIGHT IN THE CITY CENTER N HAPPENINGS.
- Nobu (6/5): Good location only for sleeping - Location is good. Better not to expect good facilities and hotel hospitality, but it is OK standard if you don't expect too much including hotel staff. To access to a guest room by elevator, you need to touch your hotel key card, and press floor button. Since hote staff did't explain it upon check in, many of hotel didn't acces to their room.
- Verified traveler (6/5): Good location. Can’t complain for the price. - Good location but was a very basic, no frills hotel. Good value for money though as was inexpensive. Rooms are very small.
- Verified traveler (10/5): - Excellent and efficient would stay here again freindly and convenient to everything.
- AILIN (8/5): Convenient location - Very convenient and central location
- Sandra (6/5): Hotel is ok - Had a Superior room, shocked to find bathroom with no shower curtain, so every time you showered, you wet the whole bathroom including the toilet seat!!!! The pull down screen was all moldy and old. Wouldn't stay there again.
- donericcx (6/5): Nice budget hotel. - Nice hotel but disappointment without even a small fridge.
- Sau Chu (6/5): Good location! - Good location staff is polite but room can smell very strong smoking !
- Chong (8/5): So far so good - Noise a bit maybe near by entertainment places
- Cody (8/5): Fabulous Location. - The hotel could not be in a better location. Close to everything : food, bars, trains, etc. Room was nice. Comfortable bed. Nice bathrooms.
- Dr_eaM (8/5): A hidden stay in the heart of Bukit Bintang - The hotel location is the main pulling factor for the stay. Being in the heart of Bukit Bintang making it accessible to great shopping experience, delicious food to eat and to experience the surrounding environment. Most of the major shopping outlets are within walking from the hotel like Lot 10, the Pavillion, Sungei Wang Plaza etc. The staffs are helpful and makes you feel welcome. Having an ample parking space added the necessary convenience for those who travel using their own transportation. Even better when you are upgraded to the next room level without incurring any additional cost. The standard room has a reasonable room space with a small wardrobe.
- Marie (8/5): Cleaning issues - When we arrived at Izumi hotel it was a bit late. We got to our room and found a sock between the sheets and a stain of some sort on them. Which means the sheets were not changed since the last guests. No problem we switched rooms. Next room had an intense cigarette smell, as if someone was in the room smoking. We tried to tough it out but being asmatic, we asked if something could be done to which they responded "we can spray the room maybe it will help". We decided to give up and go to bed. We stayed a total of 3 nights. The bed was comfortable, the staff was super nice and the shower was great. The only issue was the cleanliness. The walls were stained with juice, cigarette burns and there were quite a lot of ants roaming around. For the price and the location, it's an ok place to stay.
- Peter (8/5): location - location location ...very convenient and accessible to food, transport and shopping
- Thanita (8/5): Nice location and clean - The room was clean. Nice location. Staff always survice with smile.
- Sabri (8/5): - Quite good of the hotel location
- Koey (8/5): Easy Access - The hotel was located in very centralised and easy access to all the destination. Room was spacious, however the bed is very small, and also in the toilet there is no mirror it's was not convenience for us. Staff and quite friendly, when we ask for the pillow, it was delivered to room immediately. Reception also try to give us the room as earlier as we arrived before check in time.
- Verified traveler (8/5): Pleasant stay - Photos on website are obviously of when hotel has just opened...so don't have too high an expectation. Walls are thin and you can hear noise from adjacent rooms. Otherwise, everything is fine. Kudos to the housekeeping staff for a job well done!
- Verified traveler (10/5): value over #$$ - excellent
- Verified traveler (8/5): Izumi; Not Just Some Typical Cheapo Hotel - Am surprised on how close this hotel is with lots of Bukit Bintang chill out spots. Among lots of hotels of its liking in this dense area, this hotel kills it with the free guarded parking which really was a convenience to families coming with cars. With the cheap rates as well, the complete amenities and the clean cozy, facilities provided had given me the bang for the buck. Would definitely return should i plan to crash at Bukit Bintang in the near future. Recommended!
- Verified traveler (4/5): Worst experience. - Dirty room, small room. Hotel location dangerous and not convenience. Was booked for two days, but change hotel immediate on second days.
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