American Inn & Suites

Name: American Inn & Suites
Address: 211 West Main Street, Parkers Prairie, us

Location: 211 West Main Street, Parkers Prairie, us

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy a relaxing stay with an indoor pool, fitness centre, and suites with a full kitchen.

Convenient Services: Benefit from free Wi-Fi, a 24-hour front desk, meeting facilities, and complimentary continental breakfast.

Prime Location: Explore nearby attractions like Prairie Event Center and the historic Runestone Museum.

Book your stay at Crossings by GrandStay Parkers Prairie for a perfect blend of leisure and hospitality.

Important Information

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Front desk (limited hours)
Free wired internet
Access to nearby indoor pool
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Reception hall
Swimming nearby

Rooms Available

Executive Suite

This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a sofa. The unit has 2 beds.
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Alarm clock
- Cleaning products
- Coffee machine
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key access
- Key card access
- Carbon monoxide detector
Superior Room

1 King Bed OR 1 Queen Sofa Bed
Individually decorated room

Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Desk chair
Deluxe Room

1 King Bed OR 1 Queen Sofa Bed
Individually decorated room

Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Desk chair
Standard Single Room, 1 King Bed

1 King Bed
Individually decorated room

Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Desk chair
Standard Room, 2 Queen Beds

2 Queen Beds
Individually decorated room

Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Desk chair
Deluxe Room, 1 King Bed with Sofa bed

1 King Bed and 1 Queen Sofa Bed
Individually decorated room

Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Desk chair
King Studio

The triple room's kitchen, which has a refrigerator and a microwave, is available for cooking and storing food. The spacious triple room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Alarm clock
- Cleaning products
- Coffee machine
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key access
- Key card access
- Carbon monoxide detector
King Room - Disability Access

The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Alarm clock
- Cleaning products
- Coffee machine
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key access
- Key card access
- Carbon monoxide detector
King Studio

The spacious studio offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The studio's kitchen, which features a refrigerator and a microwave, is available for cooking and storing food. This studio has a seating area, heating and a flat-screen TV with cable channels. The unit has 1 bed.
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Alarm clock
- Cleaning products
- Coffee machine
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key access
- Key card access
- Carbon monoxide detector
Deluxe King Suite

The spacious suite offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. This suite has a seating area, heating and a flat-screen TV with cable channels. The unit has 2 beds.
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Alarm clock
- Cleaning products
- Coffee machine
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key access
- Key card access
- Carbon monoxide detector
Standard Double Room

The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. This double room has a seating area, heating and a flat-screen TV with cable channels. The unit has 2 beds.
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Alarm clock
- Cleaning products
- Coffee machine
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key access
- Key card access
- Carbon monoxide detector
King Suite

This spacious suite is consisted of of 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The suite offers air conditioning, a tea and coffee maker, a sofa, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Alarm clock
- Cleaning products
- Coffee machine
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key access
- Key card access
- Carbon monoxide detector
Deluxe King Suite

The spacious suite features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Alarm clock
- Cleaning products
- Coffee machine
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key access
- Key card access
- Carbon monoxide detector

Guest Reviews

José Luis (9/5): everything was great - everything was great everything was great
Jennifer (1/5): - The convenience of having the wedding reception connected to the hotel. Terrible customer service. The bedding was dirty. There were blood stains on the comforter 🤢. No Kleenex and one roll of toilet paper. I would not recommend this place to anyone you don’t care about where you sleep. I’d be afraid of bed bugs at this place.
Reid (5/5): Ok comfort but management not courteous. - Staff was not courteous, was on phone while I was checking in. Slid keys across to me, mumbled information. He's been there for a long time and every year is not nice.
Andrew (10/5): -
Richard (2/5): -
Mark (8/5): My wife became ill. We planned to stay 2 nights but had to cut it short We returned home We cancelledst 8 am but were - Quiet No grab bar in shower. No exercise facility
Steve (5/5): -
Neal (6/5): Average -
Christiaan (10/5): - Staff were very friendly and helpful. Breakfast was great and the rooms were clean.
Urban (2/5): -
Nancy (6/5): It was a mixed bag. - The place was clean and the furnishings in the lobby were pleasant and well-maintained. We felt a big lack of welcome from the desk manager - in fact, he intimidated me and his harshness seemed habitual. Both mornings we were disturbed by knocks on the door wanting . . . what? They knew we weren't checking out the first day, and we hadn't checked out yet the second day. One of those mornings, while my husband was in the bathroom, the maid opened the door. My husband had to holler that he was in the bathroom and we weren't ready to check out yet. Breakfast was limited in variety and amount. There was the opportunity to make a waffle, and there were some little muffins, but almost nothing that wasn't sweet. I managed to get a small bagel and some yogurt. The second day was not re-stocked from the first, so there was no yogurt or much of anything else. A sign said the coffee machine was broken, so there was no coffee.
Storry (1/5): -
Rasmussen (5/5): -
Connor (3/5): - Perfect location to where I needed to be Mold in rooms, rooms not made up and person answering phones was hard to hear, understand and just plain RUDE
Hobbs-Klimek (7/5): - Expensive for a small town
Alice (4/5): - SUPER UNDER STAFFED!! When I first booked this room, in FEBRUARY, I put in the comments I was requesting early check-in. Two days before my stay, I called to reconfirm this. The man who answered the phone was very hard to understand. Had to repeat myself several times. His answer to my question, "I will be able to check in at 1:00pm, correct?", was YES. Get to the hotel, nobody at the desk. Nobody to be found period. Nobody answered the phone at the desk with the note to call and someone will help you. The hotel was booked with people all going to the same wedding. When the guy finally showed up at the desk at 2pm (he had been at lunch for about two hours), the lobby was FULL of people trying to check-in. Ended up changing clothes in the bathroom down the hall. Finally get into my room with about 20 minutes before having to leave for the wedding. Nice big holes in the wall about the bed where apparently a large picture had been hanging. When I went to check-out the next morning, again NOBODY AT THE DESK. People had left notes saying they were checking out of their rooms. I did the same. I get this was a VERY small town, but you need people at the desk at critical service times. And maybe, you need to delay taking your lunch when you know A LOT OF PEOPLE ARE GOING TO BE CHECKING IN. About the only nice thing I can say about this hotel is, at least they had my reservation.....I hope to never again stay here again.
Dwayne (8/5): -
Donna (5/5): - Very unpleasant person at the front desk 😞
Andrew (8/5): -
Javier (10/5): - Yes realy good
William (4/5): - No real breakfast foods unless you were on a carbohydrate kick
CRYSTAL (2/5): - The room was dirty, and the man was always yelling. When I was checking in he literally burped really loudly in my face and never even said excuse me.
Rhonda (8/5): - The staff were amazing.
Wendy (4/5): - Difficult to communicate with the property manager. My booking wasn't showing up. I already paid through Expedia, but there was no record of it at the hotel. I had to pay again. In the morning, I was told he was going to refund me. He did, but then charged me again (I discovered when I checked my bank account). Besides that, there were no vending machines and the breakfast was not good. No fruit, warm juice, etc. The beds were fine.
Jan (6/5): - Room clean, bathroom could have been swept better under counter. Breakfast left to be desired. No vending machines
Lisa (3/5): Never again will we stay at an American Inn. 3rd bad experience in 3 locations. - Nice country road in back to walk the dog. Pet friendly. Breakfast looked yucky. A pot of sausage gravy in a crock pot for biscuits. No fresh fruit. Highly processed products, no healthy options or protein. We passed on eating anything here. Our sink was clogged with dark thick hair, slow draining and more hair kept coming up. It was gross. I took photos and showed the manager and I asked for drain cleaner, he said he would fix it but didn't before we checked out. The room had a surface cleaned appearance but didn't feel clean. Leftover garbage from previous guest in garbage can, streaks on the mirror, residue in the toilet bowl. Manager initially said he hadn't received a payment from Booking, he asked for a CC at check in to charge $25 pet fee. That was fine except that it was never clear that he wasn't charging us for the room. We asked for a receipt at check out and he said the printer wasn't working. He said he would email it but still hasn't. It appears the entire operation is run by the manager and his wife. No other staff. The language barrier also did not help. They spoke limited English.
Bethany (8/5): - The coffee was excellent, and all his available. The Belgian waffles were delicious every morning from 6 to 10 AM. The facility was clean. The beds were comfortable, not fancy, but still nice. I definitely stay there again.
Debi (6/5): - Room was hot as blazes and took 1/2 the night to cool down. Pool was only open til 9 on a Saturday and the spa was broken. Staff was very transactional.
Roberta (4/5): - Needed a lower level room, and he said it was all.booked and only 3 other vehicles were on the property. My boyfriend had sciatica pinc was all booked and only 3.veh was full
Deb Theusch (5/5): I felt confined to the second floor because of the stairs. - No elevator! No protein at breakfast! The owner/manager acted like I was an inconvenience and was not very hospitable. He did not tell us that there was no elevator. We are an elderly couple and he really acted he didn't care.
Holley (8/5): Clean and comfortable - It was very clean and very close to our friends that we were visiting. There wasn't much noise and we slept well. The beds were comfortable and they had enough blankets on yhe bed that you were able to sleep comfortable. They back door you couldn't exit out of so we had to go through the pool area which was a fire hazard. And we had to go to the front desk to ask for toilet paper because there wasn't a spare in the room. The fridge also wouldn't cool.
Penny (6/5): - More food options should be provided for breakfast! Fresh fruit and eggs should be provide like other American inn and suites
Bruce (4/5): Disappointed. - When we checked in, we were put on the second floor and my wife has a problem climbing stairs. The spa was not working in the pool area. They did not have any pool towels , so I had to go to the front desk to get the towels. We missed have fruit and yogurt for breakfast. We had to buy a bar of soap as the one furnished broke apart. The bed was comfortable.
Verified traveler (6/5): Comfortable and reasonable - Rooms were clean enough and comfortable. The pool area was not. See pic attached of hot tub- gross. Could have at least had that drained!
Matt (6/5): -
Jodee (7/5): Nice comfy stay, Good value on weekday! - It has nice and comfortable sized rooms and pool/hot tub. The cable is good. Misadvertised as a spa room. The pool spa wasn’t open and the breakfast is all carbs can’t have anything but the yogurt.
Mara (8/5): - Hotel is in a great little town. Quiet area. The room was spacious and comfortable. Breakfast was a bit lacking but sufficient - it's a free breakfast so can't complain too much. Check-in was quick and easy, and the owner was very nice and welcoming.
Roxanne (2/5): - The owner was extremely rude. Very poor customer service. I called to confirm my reservation and he could not only understand what I was asking, he didn’t care, shouted “24 hour cancellation” multiple times and hung up on me and then wouldn’t answer when I called back. His strong foreign accent made it very hard to understand him but his attitude was the real problem. The common areas were not very clean and just run down. The pool looked dirty and the hot tub wasn’t functioning, looked like it had been broke for a long time. Made us stay on second floor even though we asked for first and it wasn't busy. No elevator. The back door was broken so you couldn’t exit. That’s a fire hazard. The toilet was dirty. The bedding smelled like bleach and that was the only saving grace of the whole place. I don’t leave bad reviews but this is experience left me no choice.
Marie (10/5): - Person at counter for check-in wasn’t very friendly. Informed me that I was 1 hour early. Really didn’t want to check me in early even tho room was vacant and ready.
Matt (4/5): - The hotel doesn't have an elevator. I was just released to start walking after breaking my leg. We arrived (prepaid) to find that I would have take the stairs because they didn't have any rooms on the 1st floor. Never thought I had to make sure a hotel, charging $200 a night, had an elevator. What if someone elderly or walker booked and now had nowhere to stay. The heat in the whole hotel, was uncomfortably hot. It was July, lobby had ceiling fans turned off, hallway only had 1 of 3 air conditioners on. Room was clearly
Tani (6/5): - Pictures were inaccurate, not current on website. This hotel is a little run down. Air conditioner did not work in one room and owners did move us to a different room so that was nice. Breakfast had waffles and the coffee was good. Hot tub was not working. We did not use the swimming pool but it was open. We stayed for 2 nights and this hotel did make up the beds and clean room after the first day. All in all rooms were clean and price of hotel was good.
Brandy (8/5): Very good -
Keith A (6/5): - Was an average hotel, with a sub-par overall experience: Upon check-in (and needing anything) the staff is almost never attending the front desk; You’ll need to dial a number on a phone sitting on the counter - even if they’re sitting 10 feet away, watching TV in the back room. And when they come to assist, it feels like you (their guest) is a big inconvenience. I had this experience at check-in, also when we needed new sheets. We had to ask for new sheets, because sheets on one of the beds appeared to be stained from a previous guest. Then what I was given, was another pile of crumpled sheets - I had no confidence the new sheets were washed, as they made no attempt to even have them folded. The breakfast was also a sub-par experience, one or two selections of cold cereal, and milk and OJ in pitchers, which looked rather old.
Kim (4/5): - The hot tub out of order, staff takes long time.to come to check in, the breakfast no protein and went early 7 am and no napkins forks refilled what could find in cabinet.
Barb (6/5): - The room had black smudges on the walls in the room. Black finger prints on the hand towels. No vending machines. No operating pool or hot tub as advertised.
Sara (4/5): - Language barrier. Breakfast there wasn't much for options. The syrup must have been old, was VERY tacky like glue. Juices sat out on the counter and were WARM! Sheets were dirty so we slept on top of the bedding. Bathroom was dirty, mold in the shower area, mirrors were all dirty, towels stunk and the whole room stunk bad. The room was very dusty as if it hadn't been cleaned for a long time. Noone was ever at the front desk. Hot tub was not working. In the pool area, there wasnt extra towels only 3 towels out. Ants all over inside the pool area floor. Pricey for one night stay.
Marsha (4/5): - There was no one at desk for check in. I needed to ring phone and this was at 7 pm. No one at checkout and I had to go through a pile of receipts left on desk to find my receipt. The rooms were excellent, clean and it was quiet.
Lisa (10/5): - Hotel was clean and accommodating.
Daniel (8/5): - Everything about the place was nice but the staff had a little bit of an attitude when we checked in later, everything was great
James (10/5): - Nice place to stay while fihing lakes in the area. The Continental breakfast is a nice fast perk.
Matt (10/5): Exceptional -
Alizzabeth (2/5): - Staff was very rude, asked for my key to be reprogrammed his wife/coworker had to let out a very audible groan because I asked for something while they were in the office watching a movie. Hallway smelled like sewage the entire time we were there. While we were gone some one was IN our room and wrote on our bathroom mirror “I will watch you sleep” very unsettling especially having 2 BABIES sleeping in our room!!!
Jane (6/5): - Very poor check-in. Not welcoming and at check out, bills on the desk in a stack. No one at the desk. The hallways smelled like sewage back up when we arrived but by the end of our 2 day stay, it wasn't as bad. Morning breakfast was questionable. Coffee out and coffee by enterance, for guests, was cold.
Judith (6/5): - Staff is very polite, appears only a "couple" runs and operates the hotel; however, they must be overwhelmed with such a large facility. The headboard did fall off the wall in the middle of the night and strike my husband's head. We informed the hotel's management. We were never asked if he was injured or the possibility of compensation, but we were heading to my mom's funeral, so we just moved on. We were also not overly impressed with the breakfast freshness, but we always understand the difficulty.
Matt (10/5): Exceptional -
Gerardo (1/5): Bad - Nothing Guys were trying to sell everything and charge for using pool
Matt (7/5): Good -
Amy (2/5): Horrible stay ! - The guy at the front desk was rude. Snipped when I said we have a service dog. No sheets were changed , no shampoo enough for me or my kid or husband. Coffee maker had a coffee bag left in it and an empty beer can in the room. It was freezing walking in the hallways. And the owner parked in the handicap parking when we needed the front one for our daughter. No sticker on plate or a hanging handy cap sign. Breakfast was a joke. And charged me way more than they advertised to me.
Jason (8/5): Very good -
Matt (9/5): Superb -
Christina (6/5): - We arrived really late and last minute. Check-in was quick. The room was cold, especially the bathroom. Turned up the temperature, and it was really hot. No reasonable middle temp. The hot tub was closed, and the water was yellow. The pool was okay. The breakfast was not the best. Very limited to a few carb items, but you get what you pay for. It fit what we needed, but definitely not the 8.2 rating that Expedia gave it.
Tracy (6/5): - The price was amazing but we had issues with the heat in our room....the hallways were freezing....the breakfast was a let down compared to most hotels and I noticed at the pool the drain strip thing near the pool was full of hair and it was right where people tend to walk
Verified traveler (2/5): Bummer - Staff was rude. All hallways and pool area was dirty. Hot tub was not working. Rugs were rolled on the edges and torn making it a trip hazard. No vending. Ice buckets very dirty.
Michelle (4/5): - Room was fairly clean, but the rest of the facility was not.
Amber (2/5): - Unfortunately, my stay at this hotel was disappointing. The check-in process was uncomfortable—after providing my driver’s license and credit card, the staff member returned my license but then made a phone call while holding my credit card, speaking in another language and looking at it for several minutes, which felt inappropriate. The lobby was dark with an unpleasant odor, and both the lobby and hallways were freezing. Amenities were lacking as the pool was extremely cold, and the hot tub was out of service. Upon entering the room, I noticed spills on the coffee table, a dirty bathroom counter, and what looked like vomit on the toilet front. The bedding also appeared very worn. Additionally, the lamps were outdated and didn’t allow room for charging blocks to be plugged in, and there were no USB or USB-C outlets available. The breakfast was also pretty skimpy. With some attention to these details, this hotel could provide a much better experience for guests.
Caitlyn (1/5): I will not go back. The property is poorly cared for. - The room was clean. There was no heat in the hallways or lobby areas, there was only cereal or waffles for the breakfast, the kitchen area was dirty. The pool room was dirty, no towels. The hottub was lukewarm at best and the jets didn’t work.
stephanie (4/5): - When you entered the place was freezing, no vending machines, half the outlets on the room didn’t work, hot tub was cold, pool was freezing, breakfast….ugh. I would not recommend this hotel
Mechanical (1/5): Very bad customer service. - We originally booked with Booking.com and was told there was no room under any booking.com. My staff paid for two nights booked under the hotel. I called in the morning to verify there was not a booking under booking.com and was told there was not any bookings, I was charged through booking. Although this could be an issue with booking the desk person was extremely short and rude, and unwilling to help. He would not allow us to give a confirmation number or any details with booking.com, he just kept shouting "no booking".
Glen (7/5): Good -
Anna (4/5): - We have stayed here previously. It's convenient for our purpose. We will no longer stay there again. The towels are stained and yellow. The bedding is the same. Stained and greasy looking.
Ardis (6/5): - There was no one around if you wanted to ask questions. Normally there is people around that place was dead. Will not stay there again.
Carl (10/5): - Nice clean hotel, stayed here 3 nights during a hunting trip with the kids. The standard room was very clean and big, more than plenty of room for our coolers and extra luggage. Fridge, microwave, & huge parking lot. Only cons - breakfast wasnt much (didn't need it anyways brought our own) & hot tub/pool room was out of commission
José (10/5): Exceptional -
Anna (10/5): - The breakfast is skimpy. No fresh decaf coffee.
Ramona (8/5): - The pool and spa were closed. Our room had stains on some of the furniture and the check in manager was not the friendliest. The bed and room was comfortable and the place was clean and the breakfast was good enough.
Mark (9/5): Superb -
Verified traveler (6/5): - Hotel was fine, breakfast was not much. Price is a lot for area and pool and hot tub were not available
Candice (2/5): - If you read nothing else, read this: COCKROACHES. I booked this hotel because it was rated favorably on Expedia. When we walked in, I noticed that the pool and hot tub were out of order. Disappointing. Then we got to our room. The first thing I noticed was the musty, disgusting smell, then the cockroaches. We found them on the walls and the floor before we even had a chance to set down our luggage. In addition to the cockroaches, there was a large brown spider and some small black bugs on the wall of the bathroom. We immediately went to the front desk and asked for a refund. They said we had to contact Expedia. I did. Expedia called the front desk and asked for a refund, which the Americinn refused to issue to us because it was “not possible.” No explanation of why. We went back to the front desk to ask why they denied our refund. They called the manager, who does not speak English well, but only kept saying that his hotel is clean. I assure you, it is not. After about an hour of back and forth, we finally left, $150 poorer. Expedia was not at all helpful, and I will never book with them again. This hotel should be shut down. You would be better off sleeping in your car.
candicek918 (2/5): Cockroaches - Run far away from this hotel. There were cockroaches on the walls, the floor, and the ceiling. Spiders and little black bugs crawling on the bathroom wall. We walked in and walked back out. The hotel refused to give us a refund. The room was musty smelling, water stains on the ceiling, dirty steaks on the wall, fabric on the furniture was stained. The manager and front desk operator refused to refund our $150, but did offer to let us stay in another room which was equally repulsive. DO NOT STAY HERE.
James (2/5): - I was trying to make a reservation in another city and somehow expedia.com made the reservation here....about 3 hours west of where we wanted to be...and of course NO REFUND FOR YOU!
Jodee (7/5): Good value, Quiet area. - Rooms very comfy., big pool with hot tub. Like the location by Alexandria. Small own but close to Carlos Creek vineyard or walk to brewery. Food at the Old Mill down the road or Leaf Valley a bit further. Cable tv okay . Better shampoo conditione productsr. Breakfast less carb xhoixess would be nice and some fruit.
Catherine (4/5): Nice place. Terrible hospitality - This property is well kept and clean. Breakfast is middle of the road. The management however is unfriendly and unhelpful and without social skills. We stayed 4 nights. On our second morning I was awakened by knocking on the door at 9:00 am. The man that had checked me in was at the door and wanted to come in to service the room. I told him I need 15/30 min. He told me no. I then asked my husband if he wanted to go ahead and leave. I told the man we would leave in a couple on minutes and shut the door. I went in the bathroom and the door was closed. The man came into our room anyway and nearly opened the bathroom door on me. I was livid. I yelled out and told him to get the Hell out. He left. Then when we came back. We had to go to the desk because we had no towels in our room. We needed to do laundry. I went to the desk and asked if I could get quarters for the machines. . Told me “No”. I asked how long the wash and dry cycles were. Got a shoulder shrug. I’m not sure if the manager and wife are owners but if they are they really need to work on their social skills if they want to succeed in the business of hospitality. Our experience was not hospitable at all. Neither one of them ever greeted us, smiled or acknowledged that the even saw us in passing by us in the hallway, lobby or breakfast room during the course of our stay. Our daughter live near Parker’s prairie. We’ll try another hotel next time
Brett (8/5): - Excellent very quiet
Robert (8/5): - I stayed here on a Saturday night and thought it would be a bit busier, but when I pulled up to the hotel, it was really quiet. This had me worried, but the experience inside the hotel was great. The rooms were really nice and clean, and the service was friendly. The couple who own the hotel appeared to be running it themselves without other employees. I saved a lot of money compared to staying in Alexandria. Only negatives were the exterior-- the "AmericInn" sign was missing (maybe got blown apart in a storm), and there were a few weeds growing in the parking lot.
Joyce (6/5): Room was comfortable and quiet. beds were clean but sheets are old and should be replaced. - Location and quiet. not busy. The Owner/Receptionist is unpersonal. Never at front desk. Must pick up old phone on desk and dial "0". He then comes out of little office next to desk to answer question and then scurries back to the little office. Nothing in room regarding logging into WIFI. Went to desk and asked and he proceeded to tell me wrong wifi, but finally connected to "Grand Stay" wifi. At breakfast there was no decaf coffee and he did not offer to make any. just kept telling me only had what they had. However, Sunday morning, there was Decaf coffee available. The toilet had gross rust spots on the bowl under the lid. need new toilets. There was a card that asked about room service and to leave towels on floor if we wanted new towels. Well, no room service and we had to make do with what was left for next day. Was not going to bother the little man for towels.
Roark (7/5): Good -
ADETOUN (6/5): - This is an overpriced average hotel in the middle of no where. breakfast options were extremely limited and not great options.
Kristiana (10/5): - Friendly staff, very clean rooms, enjoyed the pool and there was alot of variety in the breakfast, and all at a reasonable price. Thank you for a pleasant stay!
Klein (7/5): Good -
David (6/5): Horrible pool - The pool was about 90% chlorine and the rest other chemicals. Burned your skin and eyes the moment you walked into the pool area. Gosh forbid you get it in your mouth!!!!!
Josh (1/5): Would never stay again. TV didn't work, hot tub was broke, and there was a broken window in pool are - TV didn't work, and the hot tub was broken, also there was a broken window in the pool area.
Carl (6/5): - They need more than the 1 person I saw working there. It took a long time to get his attention so that I could check in. The bathroom door was not functioning properly. I had to lift up on it to open and close it.
Michael (10/5): Super clean and comfy! - Great property! Very, very clean. Host/owner was excellent! Thought it was a great value. Room was large and roomy with a great mattress, large bathroom with plenty of towels. Everything was in excellent condition. Would definitely stay here again.
Greg (4/5): Trouble checking in - The room was clean and roomy. Bed was comfortable. Nice long counter in the bathroom. Skimpy with the soap and shampoo. Check in was a little shaky as hotels.com charged our credit card but their payment to the hotel errored so we weren’t able to check in until they straightened it out with the hotel front desk. It took awhile to reach hotels.com but once we reached them they told us to pay the hotel the whole bill and they would reimburse us.
Emily (4/5): - Pros: Good price, clean, good shower pressure. Cute restaurant and brewery right next door. Con: TV did not work and the property manager did not try to fix it or look at it when i called down to ask. No one was ever at the front desk. Breakfast was very sub par ( example no cream cheese for bagels, no jelly for toast).
Verified traveler (4/5): Rude staff - Not sure why the manager found it necessary to pound on my door at 9am, wondering if I needed help checking out. Check-out is at 11am (it says so right on the sign on the wall), so why the rush to get people out of there? Next time, I'll drive the extra minutes to Alexandria, and stay there.
William (2/5): - There were no signs showing the hotel name. Poor check in service. No one at the front desk for check out. The coffee sucks
Peter (10/5): - Very clean, good breakfast.
Lisa (4/5): We won’t be back - This hotel has gone downhill since it was a Grandstay. We won’t be back for several reasons. Arrived late (11:40 pm, called to let them know) and was told no rooms available on the first floor. We’ve never stayed on any other floor. I asked where the elevator was and was told they don’t have one. We had a cart full of stuff since we stayed for 5 days. I’ve had 2 knee surgeries so not thrilled. Apparently they are trying to save money as the common areas/hallway was not air conditioned. It was stifling. Lamp did not work, had to ask for a light bulb. Cut back on breakfast (didn’t even bother). No eggs, no meat, crock pot with dried up gravy for biscuits. Pool hours are 9-9 instead of midnight on weekends so not able to swim. Shower shelf was scummy so obviously not cleaned thoroughly. I couldn’t understand the front desk clerk (he had an accent). No ice machine on 2nd floor. This hotel used to provide Bath & Body Works products for shampoo, conditioner and lotion. Now it’s a packet that would in no way work for my long curly hair (glad I brought my own). Like a ketchup packet. Kleenex were like wafer paper so had to use a minimum of two per time. Went through an entire box so doubt they are saving money by going cheap on supplies.
Michael (8/5): Very good -