Bluewater Harbour Motel

Name: Bluewater Harbour Motel
Address: 1 Powell Street, Bowen, au

Location: 1 Powell Street, Bowen, au

Star Rating: 4 Stars

Property Type: Motels

About this Property

Convenient Location near Marina and Beach
Bluewater Harbour Motel in Bowen is the ideal choice for those seeking a relaxing stay close to the marina and Front Beach. Enjoy comfortable air-conditioned rooms with modern amenities including free WiFi and satellite TV.

Relaxing Outdoor Pool and Spacious Accommodations
Unwind by the outdoor swimming pool or opt for an apartment with a kitchen and spacious living area. Each ground floor room features a flat-screen TV, ceiling fans, and a large private bathroom. Covered car parking adds convenience, while the garden courtyard offers a tranquil escape.

Great Facilities and Dining Options
Take advantage of secure boat parking, barbecue facilities, and a bar serving refreshing cocktails. Indulge in a continental breakfast, packed lunches, and dinner options available onsite. Don't forget to explore nearby attractions like Bowen Golf Course and the famous Big Mango.

Ready to experience a delightful stay at Bluewater Harbour Motel? Book now for an unforgettable getaway!

Important Information

Children under the age of 2 stay free of charge in existing bedding. Please note that there is a 1% charge when you pay with a Visa or Mastercard credit card. There is a 1.8% charge when you pay with an American Express or Diners Club credit card. Please note check in is available 24-hours per day. Check out time is 10:00. Late check out is available for an additional charge. Please contact the property at time of booking to request a late check out.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 02:00 PM - 06:00 PM

Check-out: 10:00 AM

Amenities & Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Private check-in/check-out
Wheelchair accessible
Heated pool
Salt-water pool
Outdoor furniture
Shallow end
Pet bowls
Fence around pool
Pet basket
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Key access
CCTV outside property
Delivered food - securely covered
Key card access
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Golfing on site
Snorkeling on site
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Free pool cabanas
Pool sun loungers
Offsite parking discounted rates available
Internet access
Housekeeping on request
Private picnics
Exercise/lap pool
Japanese garden
Secured parking
Fishing nearby
Swimming nearby
Electric bicycle charging station
Bulk dispenser for toiletries
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Ambulant Room

This spacious room includes a private courtyard, an accessible shower and access to the parking lot. Also provided are cooking facilities including a microwave, toaster and tea/coffee making facilities. There is a 2-person dining setting, a work desk, large flat-screen TV and air conditioning. Guests have access to the pool and BBQ area. An additional rollaway bed can be included if required.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Electric kettle
- Wardrobe or closet
- Toaster
- Cleaning products
- Coffee machine
- Linen
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Shower chair
- Salt water pool
- Pool towels
- Shallow end
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
TRIPLE SHARE ROOM

The spacious triple room features air conditioning, a tea and coffee maker, a balcony with garden views as well as a private bathroom boasting a walk-in shower. The unit has 3 beds.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Toaster
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Salt water pool
- Pool towels
- Shallow end
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
Self-Contained Room

This spacious room features a full kitchen with a full-sized fridge, cook top, microwave and tea/coffee making facilities. Also provided is a leather recliner, a large Smart TV and a private courtyard. There is a 2-person dining setting, a work desk and air conditioning. Guests have access to the pool and BBQ area. An additional rollaway bed can be included if required.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Salt water pool
- Pool towels
- Shallow end
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
Garden Room

This spacious room features a garden view and access to a shared courtyard. It includes cooking facilities with a microwave, toaster and tea/coffee making facilities. There is a 2-person dining setting, a work desk, large flat-screen TV and air conditioning. Guests have access to the pool and BBQ area. An additional rollaway bed can be included if required.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Toaster
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Salt water pool
- Pool towels
- Shallow end
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
Business Queen Room

This spacious room has parking available and features a leather recliner, large Smart TV and a private courtyard. Also provided are cooking facilities with a microwave, toaster and tea/coffee making facilities. There is a 2-person dining setting, a work desk and air conditioning. Guests have access to the pool and BBQ area. An additional rollaway bed can be included if required.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Toaster
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Salt water pool
- Pool towels
- Shallow end
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation
INTERCONNECTING TWO BEDROOM

This spacious room features a full kitchen with a full-size fridge, a cook top, microwave and tea/coffee making facilities. Also provided is a private courtyard, leather recliner and a large Smart TV. There is a 4-person dining setting, a work desk and air conditioning. Each of the bedrooms has its own bathroom. Guests have access to the pool and BBQ area. An additional rollaway bed can be included if required.

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Stovetop
- Toaster
- Cleaning products
- Additional bathroom
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Salt water pool
- Pool towels
- Shallow end
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key card access
- Single-room air conditioning for guest accommodation

Guest Reviews

Lou (8/5): -
Jodie (2/5): Thumbs down to rude manager. - Booked online as pet friendly. Then owner confronted me & asked us to leave because that room was not pet friendly. He was rude, accused us of being deceitful & bring small poodle to stay when they advertise as pet friendly. He really upset my mother..no need. He did provide number of a pet friendly accom but this didn't make up for his confrontational manner. Accom looked good for the ten minutes we were there. Sad that manager or owner is so highly strung.
Jessica (10/5): Very nice will stay again - It was really clean , quiet and comfortable the pool area was lovely and close to everything Nothing
Jay (9/5): -
Daniel (10/5): Bowen war eine echte Überraschung, die Unterkunft war sehr gut, die Strandwanderungen super! - Freundliches Personal, gute Lage, sehr gut ausgestattet, geräumig. Nichts.
DEBRA (8/5): Very pleasant -
Sixpence (10/5): - Tudo
Robert (6/5): -
Steven (9/5): -
John (10/5): Enjoyable - The location was very good. Did not participate in breakfast NIL
Minniecon (8/5): It was very comfortable - The room size and that there was KAYO access for watching sport No parking for trailer or boat
Louise (10/5): - Well, to start with I booked Tues and Wed instead of Monday Tues. It was a holiday weekend in Qldthat weekend so I suspect staff went home earlier. We arrived at 6pm, do the drama began. Cut to the chase the owner Diamond, who was a "Diamond in the sky " greeted us with "welcome to Bowen" . I felt as big as a peanut when I realised my mistake Diamond organised us to stay in a family room as the self contained room was not available Diamond then gave us places to have a meal. Diamond in the sky ..you bet ya!!! Next morning there was a great surprise. A private courtyard attached to our room, gorgeous. There was a full dinner service with mire then adequate cutlery Thank you do much, Diamond
Kelly (8/5): Can’t wait to come back to Bowen. - We regularly stay at Bluewater Harbour, the staff are inviting, the motel is always clean and it is close to beaches and all amenities. NA
Sheldon (8/5): -
Ross (8/5): -
Alexandra (8/5): Great comfortable location - I attended a conference at the Bowen PCYC. It's only a 2 minute walk from the motel. The room was well appointed and quiet. It had everything I needed for a short stay. I wanted to let the staff know that the fan in the room made a clunking noise so I had to turn it off and use the very efficient and quiet air con. Also there was a large fridge in the room which I had to unplug during the night as it started a loud groaning noise. However, I didn't come across any staff.
shannon (10/5): Reasonable rates, comfortable and clean - Easy to check in, friendly staff, plenty of parking, rooms are clean and comfortable. I have made this my go to motel when to travelling to Bowen for work. N/A
Mark (7/5): -
Robert (8/5): -
Michelle (6/5): -
Teresa (10/5): - Clean and comfortable The check in
Maxine (8/5): - The motel is in a very quiet location. Had everything that we needed for our overnight stay.
Murdoch (9/5): - Friendly staff. Quiet rooms. Great location.
Kiara (10/5): -
Elizabeth (9/5): -
Donna (10/5): -
Mcleod (10/5): - Lovely room and location
Mikayla (9/5): -
Sharlene (10/5): Excellent place to stay - Close to my location Clean and tidy
Sharlene (10/5): -
Timothy (10/5): Quiet. Close to pubs and dining and walkable to the beach. - Great spot. Walkable to city center. Good nights rest after days drive. Nothing.
Mary (9/5): Excellent accommodation and great value for money - The accommodation was excellent. There was everything we needed and more. The room was spacious and clean. We would definitely stay here again.
margaret (10/5): I was traveling back to Townsville from Rockhampton, I couldn’t drive any further & needed accommodation for the nig - The 24hr check in Nothing
Diana (8/5): -
Leone Loechner (9/5): - Cleanliness, size of room, hot shower Nothing
Andy (10/5): -
Michelle (9/5): Two-night stay on our road trip - Large swimming pool and BBQ area. Clean and comfortable room. Undercover parking. Small private outdoor area. Great value for money. I was happy with our stay.
Regina (10/5): -
Kylie (10/5): Fantastic for value, will be staying there again - Clean and close to town centre
Pamela (9/5): - Clean. The location was quiet. Easy to walk to some shops and pubs. We had unit 7 which had an adjoining door to the unit behind. I don't know that any of the units have cooking facilities, apart from a microwave and toaster, but they were certainly cooking something that smelt dreadful in the unit behind, adjoining ours, with the connecting door. It smelt a bit like boiling meat and cabbage. Whatever it was it was awful. It was definitely from the unit behind. Sitting outside smoking or vaping, with very loud music playing, didn't affect us, but it must have been difficult for others around. This isn't really a reflection on the motel, although if those in the room were long term, they need to be stopped from cooking.
Grace (8/5): - Location Doesn't have stove to cook
Sarah (10/5): Good location, room was comfy, value for money - Close to where I needed to go All was good
Justin (9/5): -
Eric (9/5): An excellent place to say. - We appreciated the friendly attitude of the manager on arrival. She could not have been more helpful. The veranda with table and chairs was a bonus.
Marissa (9/5): -
Pauline (9/5): Welcoming haven that has everything you need. - Excellent pool. Clean comfortable room. Excellent shower and water pressure. Very welcoming host with great knowledge. Nothing. We didn’t want to leave!!
Allyce (8/5): -
Craig (8/5): -
Shane (9/5): - Easy access to town Pillows didn't suit me, gave a sore neck and headache
Brian (9/5): -
Greg (8/5): -
Lee (9/5): - Convenient Nil
Aussie (10/5): -
Dushyant (8/5): -
Owen (6/5): -
Nick (9/5): -
Jo-Ann (8/5): -
Michelle (9/5): I'll stay there again, but obviously have to bring my own box of tissues. - Very clean, quiet, comfy bed, good facilities, generous sized rooms and bathroom. Feels safe. No box of tissues! I had to use toilet paper!
Susan (5/5): -
Michael (9/5): -
Gabrielle (9/5): - Exceptionally clean. No early check in allowed.
Nathalie (7/5): Gut für Zwischenstopp - Sehr grosses Zimmer mit kleiner Terrasse. Man hat mir das Zimmer schon 2h früher zur Verfügung gestellt und ich konnte am Pool warten. Morgenschwumm im Pool lohnt sich! Mikrowelle, Kühlschrank, Kaffee im Zimmer Teppich und rostige Elemente im Bad müssten ausgewechselt werden.
Warren (9/5): Couldn't have picked a better place for our overnight stay. - Location was ideal. Staff went above and beyond to make our stay that little more comfortable, Room was clean and tidy.
Lorraine (8/5): -
Elizabeth (8/5): Recommend for multi day stays to take advantage of the facilities. - Good size Ambulant room with excellent bathroom layout. Full sized fridge with decent amount of milk for hot drinks. Equipped kitchen for self-catering with toaster, kettle, microwave, cutlery, crockery etc. Jug for filling kettle was a bonus. Except for the bottom corner of the main bed sagging, everything was good. The sagging did not affect a good night sleep. It would have been nice to meet our hosts. Re
Simon (8/5): -
Theresa (6/5): - Clean, quet location Thin walls, noise from neighbours was unfortunate.
Maria (9/5): Vi havde en enkelt overnatning i 2 gardenrooms og der var super fint - Det var store fine værelserne Nemt at check ind og parkere Man kunne ikke gå ind til byen
pamelahZ6558OX (8/5): Nice, bright motel room for a weary traveller. - The welcome at reception was very friendly. The room, large, clean, bright and with a small balcony, table and two chairs. Unlike many motels we have stayed in recently which only provide a kettle and 2 mugs-1 teaspoon, but toaster, microwave, sandwich toaster, bowls, plates and cutlery and wine glasses and a small but adequate fridge. Will definitely stay here again when travelling via Bowen.
Safari22027353582 (2/5): Extremely Rude Customer Service - Traveling with family and an elderly disabled parent. Had booked two rooms (one disabled) for that night. Turned up at 11:30 am not wanting to check in, but just wanting to leave a wheelie walker there as we had a full boot with that and the wheelchair (we needed only the wheelchair). Office was empty, so I ran the bell once then twice. Still no answer, so I called out “Hello” once, then twice. Bleary-eyed owner came out and started to berate me about how this was also his private residence and he doesn’t appreciate people yelling out so loud that he can hear them over his headphones. He keeps on blathering on about the difficulties of running a business in hospitality and I should’ve called if I want early check in. I try to tell him that I don’t want to check in, I just want to leave the wheelie walker, but he just keeps complaining about how I am causing him problems by being there “before check in”. When I point out that the sign out the front says “24 hour booking”, he says “Do you want to stay here?” in a voice that suggests he’ll just cancel our reservation. I’d love to have just walked out, but he’s got my credit card details and could just say I’ve canceled too late for a refund. Plus I’ve got an elderly parent who needed the disabled room. My wife comes in to see what’s taking so long, and in the rudest voice he tells her to wait outside. I’ve never ever experienced such unbelievable behavior outside of watching “Fawlty Towers”. I was verbally abused and made to feel not at all welcome. The only reason we stayed was it wouldn’t have been worth further interactions with him if he’d charged us for a late cancellation. Also, as another reviewer pointed out, the shower curtain in the disabled room is too short so water goes everywhere. I gave 1 star because the rooms were clean and the cleaning staff were very pleasant.
TravellerPete1475 (6/5): Good enough, but improvements needed - Glowing reviews of this motel indicated top quality accommodation. Reception on our arrival was not very welcoming but we parked near our room and found it to be large, with standard facilities. The room was a bit tired, damage to paintwork and grubby shower grouting obvious. Our stay was satisfactory but not the high standard other reviewers have found. If the room was maintained to a higher standard it would be well rated as it’s close the the centre of Bowen and the motel basics are sound. Hopefully these comments will be received positively by the motel. Bowen is a lovely town.
LuvAustralia (6/5): Think Twice - I’m writing this based purely on my experience of travelling with a disabled person. In my opinion the facility is tired. I suspect the webpage hasn’t been updated in years. Before booking I searched online for disabled bathroom facilities, pool and on-site dining. We did get a disabled bathroom. Short shower curtain meant water went everywhere. One small tube of liquid soap provided. 3 bedroom unit with only 2 chairs. Neither chair had arms (which are useful to disabled people). Restaurant closed til further notice (this appears in small font right down the bottom of the booking page). Pool closed. A 4WD parked permanently in the parking bay out front -we were unable to open our car door fully to get our disabled person out. Not how it looks in the pictures. I don’t want to be unkind, but owners/managers could improve all of these things with a little empathic thinking. On the upside - good size room including a full set of crockery and cutlery
jaib511 (10/5): Great place - Thank you Simon for the best hospitality services ever received next time we stop in Bowen we will definitely stay again good luck to both you and john. The service was 5 star the room was immaculate and the buckets of ice and nibblies were much appreciated and I highly recommend this motel to anyone
salandbens (10/5): Clean and family friendly - Clean and comfortable rooms. The pool is great for families with lots of pool toys to play with. Free and fast internet with a smart TV in the room. Friendly staff. Quiet rooms. Undercover parking. Would stay there again when going through Bowen
886deniellec (10/5): Highly Recommend! - Simon at Bluewater Harbour went above and beyond from the minute we arrived to help make our stay enjoyable. Nothing was too much trouble and his personal touches were very thoughtful. Our 3 children (aged between 9-16) all thought he was the greatest man ever. The room was squeaky clean and comfortable. We would highly recommend this lovey motel to any traveling family.
Sheilamacandrew (10/5): Could not have asked for better. - Great location. Extremely clean spacious rooms, with great amenities. And most of all fantastic owners, very helpful and steered us to the perfect dinner venue. Thank you for our short but sweet stay. I think we will be back we loved the area.
LED276 (10/5): Great family run motel - This relatively small motel is well appointed with a lot of thought going into the furnishings and even the number and positioning of power points. Beds are large and comfortable and the television in our room was huge. Perhaps their main assets are the owners Kim and Debbie and their wonderful staff who make you feel more like a member of the family than a guest in their motel.
Happytraveller218 (8/5): Happy Traveller 218 - The location of this motel was very good. the room was big and spacious and very clean and had cooking facilities. it had a great bbq area by the swimming pool and a good laundry. its just a shame that when we were there there was a couple of families travelling together and they all sat at the pool drinking and let their children run wild and they were slamming doors etc. you had to have a card to get into the room so they were knocking and yelling untill 11am. apart from that it was a lovely place to stay and we would stay againi
wandao780 (10/5): Wonderful Motel - A wonderful clean and well kept motel. Our room had a little garden out the back that we could sit outside for a cuppa. The room was very well self contained and fairly large for 3 adults. The staff were very helpful. There was also under covered parking outside your door which was appreciated as it was raining.
andrewsP4508FC (10/5): Great place to stay - Terrific motel. Excellent rooms and fantastic staff. I don’t normally stay in motels to be honest. Normally a Hilton person, but we decided to stay here and it has been nothing but exceptional. Well appointed rooms with a great fridge, smart TV with free Kayo for sport. Highly recommend this place if you are staying in Bowen
579mst (10/5): Great friendly staff - Very helpful staff and great clean accommodation. The restaurant wasn't open due to covid but room service was available and the food was good. Easy walk to the foreshore and a quick drive to everything else. The pool was very nice during the hot weather.
997richardp (8/5): Nice, clean, centrally located - A nice motel…that is fairly centrally located. It is a drive from the beaches but is a short walk to the main drag and restaurants… The rooms are clean and the pool was a nice relief from the heat and humidity and a welcome sight having trekked around.
Moya234 (10/5): Definitely Six star! Well appointed spacious comfortable rooms. Restaurant Menu Great. - We enjoyed our Stay in the Units on King St. Great menu, deliciously cooked. Kim made sure we had everything we wanted and was very friendly. The pool was great too! The room was well appointed and great Kitchen and comfortable indoor and outdoor seating. Top class Motel
Sunshine56765589382 (10/5): Great find!! - Stayed in their Apartments/Units on Kings St, loved it. Clean, well equipped and lots of space. Beautiful quiet street. Happy to stay again. Perfect for a family of 4. All rooms have a tv, fitted out kitchen and small courtyard. New appliances… great showers!! Thanks for having us
EdM389 (10/5): Terrific room in a good motel - We’ve stayed in a few motels but this is one of the best. Very clean, quiet and well appointed, our stay was very pleasant. Wifi is the norm these days, and here it was fine, as were the streaming channels available on the smart TV. A very comfortable stay.
Rattyos (8/5): Clean and friendly for an overnight stop. - We stayed here as a family in a single room with a queen and two singles. The room was clean and spacious. Kim was very, very friendly on check in and gave good local advice regarding food options. Nice and quiet motel and we all slept well. Note that their onsite restaurant is not open currently due to Covid. We booked over the phone, as we had a question we needed to ask prior to booking. I note that they charged us $10 more than the price we had seen online, but we were ok with this minor difference.
993geoffh (10/5): Great stay - Second time we have stayed here , the staff at check in were so friendly & helpful. We asked to use the BBQ area at short notice for our family who were also staying here & not a problem, staff quickly went & cleaned up area around pool area , got BBQ organised & offered supplies if required. Rooms are clean , spacious & close to town. Will be staying here again
lisanV598GR (2/5): Poor customer service!! - I received a phone call from the property at 4:34pm and missed the call as I was watching my child compete at a carnival. I answered the second call less than 5 minutes later to be told that my accommodation was being cancelled because of an issue with my card. I assured the man that I would fix this up and we were more than keen to stay at the property. He rambled on about people not turning up to the accommodation and this was his income. I assured him that I would be arriving at the accommodation very soon and we would not do that and that I would make sure the card was sorted... I was hung up on! I phoned him back once the card was sorted (3min later). He continued to ramble on about online trolling and this was his business and income and so many people don't turn up. I assured him that we were keen to stay there and this would not happen. He told me that we would not be friends (honestly who says that to a customer?) He hung up on me for the second time!! My husband and I arrived at the motel and he told us that he wasn't up for an argument and we were welcome to stay elsewhere, he hadn't charged the card and it's 24 hour check in so I don't know why he was so rude and why it was such a big problem? If you are looking for good customer service I would advise to go elsewhere! I have never come across anyone so rude before!