El Hotel Business Class - Zamora Centro

Location: Guerrero No. 18, Zamora de Hidalgo, mx

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 03:00 PM - 11:00 PM

Check-out: 12:30 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Ironing service
• Massage services
• Packed lunches
• Private check-in/check-out
• Concierge service
• Wheelchair accessible
• Kid meals
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• 24-hour security
• Delivered food - securely covered
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Bicycle-friendly property
• Vegetarian menu options available
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Executive Double Room

  This more spacious, air-conditioned room features functional contemporary-style décor, a private terrace, a small work area and a flat-screen TV with satellite channels. Each room has a modern private bathroom.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Mosquito net
  • Wardrobe or closet
  • Terrace
  • Linen
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Double Room

  This air-conditioned room features functional contemporary-style décor, a private terrace and a flat-screen TV with satellite channels. Each room has a modern private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Toilet
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Quadruple Room

  This air-conditioned room features functional contemporary-style décor, a private terrace and a flat-screen TV with satellite channels. Each room has a modern private bathroom.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Superior Queen Room

  Offering free toiletries, this double room includes a private bathroom with a shower. This double room has air conditioning, flat-screen TV with cable channels, garden views, as well as chocolate for guests. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Toilet
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

Guest Reviews

• Yira (9/5): Un hotel cómodo y acogedor. Super recomendado⭐️ - El desayuno excelente. La atención del personal, la ubicación, la limpieza de todas las áreas, realmente muy acogedor. Definitivamente regreso!🤗 Nada
• Eduardo (10/5): - Todo Nada
• Claudia (10/5): Excelente experiencia - Las instalaciones y el desayuno Que ka habitación se sentía caliente a pesar del aire
• Miguel (10/5): -
• Maj-Lis (8/5): - Breda sängar bra utrymme
• Monica (10/5): -
• Monica (10/5): -
• Monica (10/5): -
• Juan Luis (10/5): -
• Jose Luis (7/5): -
• Salomon (10/5): -
• MONI (9/5): Departamento en Zamora - Todo bueno El vehículo debe quedar en otro lugar que depende del hotel
• MONI (9/5): - Era limpio, cómodo, bien ubicado pero el vehículo tenía que dejarlo en otro lugar que le corresponde al hotel. El desayuno para los huéspedes era un tanto complicado. Esto si, esto no..veo si puedo cambiar ésto por esto.....
• Marianarzate (10/5): -
• Rafael (8/5): - El desayuno incluido en el paquete es bueno, simplemente. La ubicación sí es excelente El diseño de los baños es muy malo, no hay privacidad
• Patricia (6/5): - I just stayed one night but it was a little bit uncomfortable to mange the entrance to the hotel’s room due to excessive stairs on the hallway.
• Juan Pablo (6/5): Buenas instalaciones pero con detalles a mejorar - El hotel en general estaba limpio, con un aroma agradable tanto en áreas comunes como en la habitación. Sin embargo, la experiencia en el restaurante no fue buena: el desayuno americano fue bastante limitado y si querías cambiar al buffet tenías que pagar $120.00 adicionales por persona. El personal se mostró poco interesado en mejorar el servicio, lo cual dejó mucho que desear. Otro punto a considerar es el ruido: las habitaciones no están bien aisladas y se escucha prácticamente todo lo de los cuartos contiguos. Además, al estar en planta baja, cada vez que alguien subía por la escalera de cristal se escuchaban claramente los pasos, lo que afectó bastante el descanso. En conclusión, aunque el hotel luce bien y la limpieza es destacable, la relación calidad-precio no se justifica por los detalles en el servicio y el ruido.
• Ricardo R. (9/5): -
• Martin (7/5): -
• Luisa (10/5): - Todo es excelente, el personal muy atento y las habitaciones muy confortables. Muy buena comida
• itzeen (9/5): - La ubicación es muy céntrica y el personal muy amable
• Teresa (10/5): - Nos encantó El Hotel, estuvo muy bien el servicio y fueron muy amables al recibirnos. El cuarto esta amplio y limpio. El desayuno que nos ofrecieron estuvo muy sabroso y hotel está cercas de la plaza. Se los recomiendo!
• Martha (9/5): Muy recomendable - El descanso, la ubicación y el silencio lo hace un lugar muy agradable y práctico Ninguna queja
• Kenia Nadseli (10/5): -
• Francisco (10/5): - City Center, walkable to must see places.
• Jose (2/5): Very poor -
• Maria (10/5): Exceptional -
• Maria (10/5): Exceptional -
• Maria (10/5): Location location location - That everything is walking distance, love the staff. The restaurant was in remolding they made noise in the mornings. The hot worker wasn’t working in the shower.
• Enrique (9/5): Superb -
• Mayra Itzel (8/5): - X
• Mayra (10/5): - .
• Jose (9/5): Affordable and reliable - Céntrico y práctico Limpio
• Elsa (10/5): Exceptional - The room was clean, and the beds were comfortable! The staff was very helpful and friendly. Air conditioning worked great! N/A
• Dalila (8/5): Good stay - No comments
• Maria (10/5): Exceptional -
• Grecia (10/5): Desayuno - En general estuvo bien, solo al momento desayuno estaria bien que específicaran desde recepción ya que uno se va con la finta y piensa que es bufete, solo es especificar.
• CECILIA (10/5): - Muy céntrico y muy buen servicio y atencion
• Adrián Noé (8/5): - .
• Rosa (8/5): - It was very good, however the shower had only part (1/2) of the door and the water from shower spilled out.
• Marvin (10/5): Exceptional -
• Blanca (9/5): Superb - Excellent service, Everything was clean. I would highly recommend this hotel.The buffet was very complete and delicious. Just two things I would comment. It takes about 10 minutes for the shower to have hot water. Also alot of soldiers in the plaza, during the evening, it's very intimidating.
• Roberto (8/5): - Muy poca comida
• rosario (10/5): - Me agradó la decoración y la tranquilidad y armonía
• Hector Miguel (8/5): - Fue una estancia corta y agradable, la habitación cómoda y limpia, quizá faltó un poco de limpieza en áreas generales.
• Maximina (10/5): - We were conveniently placed in the first room on the first floor so lots of people walking by. Noise was definitely heard
• Jr (4/5): Disappointing -
• Paul (10/5): Exceptional -
• Felix (10/5): - Close to everything
• VITALIY (4/5): - They gave me the worst room in the hotel next to the cleaning room very noise
• Lasaro (10/5): Exceptional -
• Lee (2/5): Great Location, Horrible Hotel - The location. 1. Bad room designs. When showering, water flows out of the stall and settles throughout the restroom and room. We used the torn and heavily used towels they provided each day when they would clean the rooms. Then they charge a damage fee for the towels. 2. Apart from that, the staff would just unlock and walk into the room at their own will, providing no privacy. 3. The "American" breakfast is served very cold. 4. Apart from the location, I will not recommend this place to anyone.
• Gerardo (10/5): - Todos muy amables. Mil gracias.
• Cynthia (8/5): Very good -
• TONY (10/5): - The room was very clean and nicely furnished. The room was small but the shower was large and comfortable. They need to furnish more towels, face towels would be nice for a starter. The mirror was a bit to high to see yourself when getting dress. On the over all it was a pleasant stay.
• Jennifer (9/5): Superb - It’s next to the plaza
• Maria (10/5): Great location delicious food friendly staff I will definitely go back - Friendly staff great food close to the plaza Better bath towels
• Tito (8/5): Very good -
• Jorge (10/5): It was great ! - It great ! Super clean & nice decor . Great location close to everything 😊
• Guillermo (10/5): - Muy lindo hotel
• Rafael (10/5): Exceptional -
• Jorge (8/5): Very good - No bathroom privacy. Transparent glass wall.
• Marcos (10/5): - Buen servicio solo el desayuno no me gustó
• CARLOS ALBERTO (8/5): - El desayunador lo atiende una señora grosera en la parrilla que te prepara comida al instante....
• Mario (4/5): - No parking lot access and wi fi horrible poor
• Nancy (10/5): Comfortable,clean, safe stay - I loved that the property was close to everything, the room was was nice and cleaned daily, staff was very kind The beds were a little on the hard side, a huge recommendation from me would be that they should have a small little store open until maybe midnight. Just to buy maybe chips, bread, a water without having to leave hotel. Their restaurant closes at 5pm I believe and if want some snacks late at night, I’d have to go out .
• Norma (7/5): Other than awkward bathroom, stay was lovely. Great staff, location and charm. - location refrigerator and AC in room lovely staff the bathroom layout. the shower was fully enclosed but the toilet felt like it was placed next to the bed and was closed in by frosted glass. you have to creep past toilet to enter shower. You can see the persons shadow and silhouette when they are on toilet or undressing for shower especially if light is on. We had to put up towels to try to provide privacy.
• Daniel (6/5): Ok place for Emergency. - Breakfast was Not very good Breakfast,
• Ana Lidia (8/5): No me volvere a hospedar - El desayuno no es el Mejor, la habitación carimisma y era un cuarto súper chiquito. No me gusta que el estacionamiento no se encuentre dentro del hotel.
• Naomi Itzel (10/5): - Me gusto
• Chris (4/5): Over priced and noisy - Location was great. WiFi was good. We paid for an upgraded room but got a very small one. The water was not hot until the staff did something in the room next door. We were kept awake by other guests and very loud music until 3am. Breakfast was included but was not hot. Expensive for what we got. Not recommended.
• Gabriel (8/5): - Muy bien todo
• Jose (7/5): Too expensive for the accomodqtuon type - In the city center close to everything Rooms are small and some furniture is old
• Omar (7/5): Good - Location is pretty good, near to downtown You can hear noises from close rooms parking is not in the place, you need to leave your car outside the hotel, then someone in the hotel take it to the parking place
• Pascual (6/5): Pleasant - The place was clean and the breakfast was great I was given the wrong wifi password, was not able to login into the wifi.
• Hansford (3/5): Poor -
• Maria (8/5): - El dedayuno frio ,habitaciones muy pequeñas
• Daisy (7/5): Good - Short walking distance to the plaza. Incredibly noisy. Cleaning staff will knock on your door and enter your room even if you have the “Do Not Disturb” sign on there so not sure what the point of it is. It was decent but not sure I’d stay here again due to those reasons.
• Blanca (6/5): - La habitación estaba cerca de la lavandería por lo que todo el día y la noche se escuchaba ruido de las lavadoras Solo pusieron una toalla y un rollo pequeño que no fue suficiente El baño tenía vellos en la pared n
• Miguel Angel Mora (10/5): - Todo muy bien!! Excelente servicio
• ERICK (10/5): - The TV channels did not work
• Israel (10/5): - Hotel centríco para desplazarse en el primer cuadro de la ciudad, cuenta con valet parking y las habitaciones son de varios tamaños aún teniendo el mismo precio. Un comentario es que las habitaciones 105 y 206 las secadoras de cabello no funcionaban, pero de ahí en general es un agradable lugar para pasar la estancia, así mismo el desayuno en bufet ampliamente recomendable.
• Maria de Lourdes Gómez (10/5): - Hotel muy práctico porque está en el centro a media cuadra de la plaza principal. Es pequeño pero cuenta con lo necesario para una estancia corta de trabajo.
• MARIA (8/5): - Ubicación
• Rubi (8/5): - Todo bien
• Luciano (7/5): Good location - The location is very good, very close to the main plaza.
• ITZCOATL (10/5): - Una buena limpieza, buena atención. Buen servicio en general y bien ubicado el hotel
• Jean-claude (1/5): Bad -
• Mayra (8/5): - I really liked that this hotel is safe. Staff members do not share any information regarding anyone staying inside the hotel. We were getting picked up by family one morning and our family asked for us at reception and they denied any information to them. It actually makes me feel safe. The hotel was very clean, it has good a/c, the rooms were enough space for our stay. I like that the hotel is in the city. You are 1 min walking distance away from the main plaza, which was very convenient.
• jackie (10/5): - Muy lindo lugar, precio accesibles y excelente ubicación
• miguel (8/5): - Was very good what you expect for the price
• FERNANDO BERRUETA (8/5): - Excelente opción, solamente que lo controlan a los huespedes ruidosos que llegan en la madrugada, mucho ruido, pero hay que destacar la atención del personal es extraordinaria
• Rodrigo (8/5): Very good - The hotel was centrally located and the breakfast was decent I did not like how staff were not able to resolve an issue. I wanted to switch hotels and offered to pay for one night so I could leave the following day and their policy changed on the fly. Initially they told me I would be charged for an additional night so I said I would stay the extra night and leave the following day. Then they told me I had to make the changes through booking because it was beyond their control. I made changes through booking and booking confirmed it was the hotel's decision. Then they told me I needed to give 24 hours notice which I did and finally they told that because I reserved for 3 days, if I left earlier they would have to charge me an extra day. The thing is, I had prepaid for my stay because they originally were not open to charging just for the first night. Clearly they were more interested in securing the one time sale than having a returning customer and they succeeded.
• JUAN CARLOS (2/5): - Front desk staff very good. Gentle .Fast service in the valet parking. Elevator failure. X Long waiting time in the elevator. X The room very dirty.. Cockroaches.. Very bad service in the restaurant. Person with a beard in the restaurant in charge or I don't know very despot and rude I forgot to take the name . Thanks..
• Verified traveler (2/5): Pésima experiencia - Muy mala experiencia, las habitaciones nada confortables, están en pésimas condiciones, muy sucio, por ser miembro gold en la app tenía derecho a un ascenso de habitación y me dijeron que, no que ellos no tienen noticias de esto cuando en otros hoteles hasta me ofrecen el ascenso o bien la cortesía a la que tengo derecho, se escucha mucho ruido y no se puede descansar, lo único rescatable es la amabilidad del personal pero por el precio hay hoteles que tienen mucho mejores habitaciones, no volveré más a este hotel.
• Alfonso (8/5): need a big room - location mini room, shower
• Christine (7/5): Good -
• Gloria (8/5): - El personal de recepcion con exclente servicio, en el comedor de mal genio algunos o no se dan abasto los meseros que tienen..en los 2 dias que estube no me sirvieron refil de cafe...😑...pero con tal que mi bb estuviera a gusto..y la habitacion no era la que anuncian en la foto un catre no es una cama individual.
• ANUAR (4/5): - El lugar es muy accesible pero las habitaciones estan algo descuidadas, el baño del lobby principal huele muy mal y no esta limpio. Creo que por el costo hay mejores opciones en la ciudad en caso de que no tengan inconveniente de manejar un poco más para acercarse al centro de la ciudad. Algo importante a resaltar es que el personal es muy atento y servicial.
• Carlos (10/5): Exceptional - Free breakfast and free parking. Great customer service and friendly staff. The rooms were a bit small but comfortable.

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