Terra Nova Hotel

Location: No.29, Jalan KSB 11, Taman Kota Syahbandar, Melaka, my

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:30 PM

Check-out: 12:30 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Guest education on local ecosystems and culture
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Facilities for disabled guests
• Ironing service
• Car hire
• Non-smoking throughout
• Shared lounge/TV area
• Concierge service
• Wheelchair accessible
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Invoice provided
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Thermometers for guests provided by property
• Television in common areas
• Free wired internet
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Reception hall
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Nova Room

  2 Twin Beds

  Relax - Fireplace

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with premium channels

  Food & Drink - Coffee/tea maker, room service (limited hours), and free bottled water

  Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer

  Practical - Free newspaper, desk, and iron/ironing board (on request); cribs (surcharge) and rollaway beds (free) available on request

  Comfort - Air conditioning

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Satellite channels
  • Fireplace
  • Bidet
  • Bottle of water
  • Room service (limited hours)
  • Free newspaper
  • Designer toiletries
  • Free WiFi

• Terra Room

  1 Queen Bed

  Relax - Fireplace

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with premium channels

  Food & Drink - Coffee/tea maker, room service (limited hours), and free bottled water

  Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer

  Practical - Free newspaper, desk, and iron/ironing board (on request); cribs (surcharge) and rollaway beds (free) available on request

  Comfort - Air conditioning

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Satellite channels
  • Fireplace
  • Bidet
  • Bottle of water
  • Room service (limited hours)
  • Free newspaper
  • Designer toiletries
  • Free WiFi

• Soledad Room

  1 Queen Bed and 1 Twin Bed

  Relax - Fireplace

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with premium channels

  Food & Drink - Coffee/tea maker, room service (limited hours), and free bottled water

  Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer

  Practical - Free newspaper, desk, and iron/ironing board (on request); cribs (surcharge) and rollaway beds (free) available on request

  Comfort - Air conditioning

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Satellite channels
  • Fireplace
  • Bidet
  • Bottle of water
  • Room service (limited hours)
  • Free newspaper
  • Designer toiletries
  • Free WiFi

Guest Reviews

• Grizzly00 (6/5): Value for money - Value for money. Located in a building without much charm, our room was as described on booking and located on the 1st floor with lift. The layout of the room was basic, but suitable for sleeping. Free parking nearby. 15 min walk from the centre. The hotel was being renovated and at night we had the impression that things were being dragged across the floor which prevented us from sleeping.
• wesleygwee (8/5): Affordable and Convenient - Many convenient shop, restaurants, bar nearby. Indeed very good location. Price is extremely Affordable and Reasonable. Highly recommended for business trip and family. TheParking lot are always available because the area is still new.
• fida15 (10/5): An Example Of Good Hotel - Located just near the city(perfect location),the hotel is clean and provides u great hospitality.The staffs were very helpful.The hotel provides u almost every facilities from good rooms. Overall experience was awesome.I'll recommend dis hotel to every couple and families:). You wont regret,just be there:)
• HaffisMusthafa (10/5): Nice Stay & Comfortable - Good location, easy parking, clean bathroom and nice desk service. Quite room and good air conditioner. Everything and recommended for solo or couple stay. Location near to Malacca town and nearby food attraction.
• fnaraw870863 (6/5): It`s ok, nothing special - The basic facility is complete, but some items provided are in quite a poor condition especially the towels. They provide very minimum utility per person such as 1 pillow, 1 access card and 1 towel (didn`t even provide face towel). The television reception can sometime be cut off without reason and has to be restarted. However, there are some staffs who are quite professional, cheery and helpful.
• Seaside10252845123 (8/5): Friendly and helpful staff - the room condition is better than expectation and clean. The front line staff was very professional and friendly. However, we a bit disappointed with wifi service, its very slow. The location is near to town center about 5-7 minutes drive.
• wariff214788 (8/5): Good Stay. - Stayed here b4. Luv the cleanliness and location. Area feels very safe.with plenty of parking. Stayed in a family room and it was just big enough. A thoughtful kiblat sign on the ceiling, hand soap, shampoo and shower gel dispensers in the bathroom. No mini fridge tho.
• f19kt0sh9h080ce32019 (6/5): value for money and ok to stay - the room is clean, good service staff, the hotel is new. however since the hotel is located at the shop lot, it is disturbing by the new door shop for the shop renovation during the weekend sunday which it is interrupting the sleeping and resting time. the roof top restaurant is available in the hotel however it only open if there is a function held or group travel tour. overall is ok to stay for a short trip.
• nurulmochiez98 (10/5): Peacefull and relax - Good performance of front staff , friendly , and always smile . The room was so peace and suitable for honeymoon or vacation 😀 the price of room can be budget cause it was so recommended for all people . Thankyou for your service to us 🤩
• longm2013 (4/5): Nice location, nice outlooks, but.... - The location of this hotel is very good. Away from busy downtown. With wide parking spaces separates the hotel from the main roads and junctions. Therefore, a little quieter. Also booked a room with them for 2 nights at the very last minute. Arrived early evening to check in. Request for twin bed room, since there are 2 of us. Got into the room. Since its twin bed, the walking space is a little narrow with very classic wooden furniture set up and without door cupboard. A very basic setup. It seems the room was made up in a hurry. The bathroom has water puddles. although generally was dry. The bed is comfortable and hard enough. Internet connection is very good. It seems they have room service where a very very small menu was stuck on to the table top Next day was out of the hotel early morning around 8AM, and hung the "Please Make Up the Room" card at the door latch outside. Returned to the hotel and back to the room around 6.30PM. Found the "Please Make Up the Room" card is still hanging at the door latch outside. Went into the room and found the room was not made up. Rubbish in the trash bin was not taken away, complimentary bottled water were not replaced, complimentary toiletries were not replaced, used towels were taken away without replacing with fresh towels.the beds blanket was tucked in, bed sheets still has wrinkles and were not made up properly, the bathroom floor is not even cleaned and puddles of water is still visible, as though housekeeping man just let the water drained off without drying the puddles of water. Saw the housekeeping man and request for fresh towels, complimentary bottle water. Handed over the towels and bottled water and just walked off. Also the sound proofing in the room is very flimsy when the next room doors were closed and can clearly hear the loud bang of the door(s). The tap for the bidet were noisy after turning off. It was noisy through out the night and did not have a peaceful sleep. Definitely need maintenance. Service is really terrible and absolutely would not recommend to stay in this hotel.
• marilynling (6/5): Hotel that meets basic needs - Room is of cosy size with all the basic necessities (toothbrush, shower cap, bottled water, etc) provided. Room is relatively clean. One issue I have is the air conditioner that blows directly on the head of the person sleeping nearer the door. The air conditioner doesn't oscillate and the constant flow of draft through the night is uncomfortable. Another minor issue is the other hotel guests banging their room doors throughout the night. This can be clearly heard in the room.
• gperum894860 (10/5): A Business Weekend - The room was comfortable and great. The staff were very helpful. Definately will stay here on the next upcoming trip. Location was good and plenty of eateries around. Short drive to centre of attraction.
• alanyu01 (8/5): Value for money and good location - I have always stayed here every time I come down to melaka. Unfortunately, nowadays there more and more bus loads of mainland Chinese tourist staying here. They are a nuisance, loud and uncivilised. However, this hotel continue to be my favourite because of value for money, room is sufficiently big, clean bed and a working bathroom.
• Traveler56968066304 (8/5): Clean and strategic location! - Room was well kept. Bed is also nice to sleep. Good location and convenient to find food at the surrounding. Worth for money to stay in this hotel. Will recommend to my friend and relatives. Definitely will stay again in the future!
• Voyager03794392036 (6/5): Clean - We have stayed in this hotel during our year end vacations since 2015. The furnishing seems a bit tired and aged now. But we are still satisfy with the standard of room s cleanliness to date. The hotel is near amenities so very convenient.
• Dream62678076704 (8/5): A good place to stay with reasonable price - Rooms are very clean and nicely prepare by the staff. Staffs are nice. Few minutes away from town unless you come during public holiday. There are restaurants near the hotel if u need food at night...
• Sherpa62245737817 (8/5): Nice strong shower - Had an enjoyable shower as the pressure of the shower was strong. Room cleanliness was as per the required standard. Tried to check-in earlier at about 11.30am but was told that check-in was at 3pm and that the room was not ready. Gave my phone number to the receptionist to call me once the room is ready but never get a call from her. Street parking was ample around the hotel. Appreciate the staff to call my room when they noticed that my car booth was not closed. Thank them for their alertness.Keep up the good work, maintain the cleanliness and I will definitely return back to this hotel.
• howee2019 (10/5): Good customer service - I booked through Agoda for this hotel and for deluxe bed instead of twin bed but I didn’t notice it. Do I put a remark there to request for twin bed but on a day upon check in, I received an email from the hotel and told that the twin bed is not available. So I call up the hotel for help and solution. After their customer service reception listen to my reason for a twin bed, they try to arrange and lastly managed to shift the room for me to another type without any chargers. Thank you very much for their understanding especially the reception service whom I spoke to but I forgotten her name. I wish to give a credit for this. I will definitely stay here again and it’s always my choice of Hotel whenever I’m in Melaka. Cheers
• alanyu01 (8/5): Chinese Tourist nuisance - I have always find Terra Nova value for money. The room is clean, sufficiently big, air conditioning works, bathroom drainage working and a firm mattress. The only problem there is a lot of mainland Chinese tourist that stays as well. They will talk loudly in the corridor in the early hours of the morning. No consideration at all for others.
• Verified traveler (8/5): Satisfactory and quiet stay. - Everything is fine but it would be better if the staff can allocate guests to a separate floor which is further away from the noisy tour group.
• nuruln936 (8/5): location strategic - nearby town (bandar hilir)..easy access to pantai klebang & nearest attraction place such like malls,restaurants & encore melaka..on night time you may go hang out at pantai klebang..which is got foodtruck & night market as well
• Verified traveler (4/5): Wife Got Locked In The Toilet - My wife was about to go to take a shower, closed the door (without locking) to hang the towel and then tried to open it again, and that's it, she's locked inside !! To recap, she did not lock the door in the first place ! Contact the reception, who in turned contact the doorman, and in the end contacted the maintenance guy, and all in, my wife was locked in the toilet for almost an hour !! The lock eventually was smashed into pieces before the door can be opened! (Good lock though) Needless to say, they changed for us another room and thankfully, it was uneventful :) Not a bad hotel, in fact, not our first time there, and will be there in the future too, but does leave my wife a phobia and she dare not lock the door even after changing room. (just imagine if she's alone in the first place and I'm not there to know that she's locked inside !!!)
• Delson (10/5): We'll Be Back - It's not our first time staying here, and while the first time we have very bad experience with their WiFi, this time, everything is smooth sailing. We spend 2 wonderful nights here and we will definitely be back again.
• Wan yee (8/5): Good location, but need to train housekeeping - Overall is good, the only thing is the cleanliness, when we go in the room, can see the dustbin is with garbage thrown by last guest. Even there are toothbrush(used) placed in the toilet window...
• Verified traveler (6/5): decoration - The room's decoration is quite old and not bright enough
• Alan Christopher (8/5): Family Trip - the staff at the hotel was very friendly and helpful, they even provided us with information on which places to eat like a local. the only slight set back of this hotel is at night the sounds of cars and motorcycles on the main road are heard by us as it is located directly in front of the main road. But overall i liked the area very much as we have ample parking space in front of the hotel and places like Movida is just walking distance away. And we don't have to put any parking coupons as its not required at that area yet.
• Nur Rena (6/5): Clean and Comfy Hotel - Its a basic and comfy hotel with eatries around. Cons: No breakfast provided. Nearest cafe is not open in the morning. Need to drive around the area to look for food.
• NOOR AEIN (10/5): Spacious, comfortable hotel. Nice, friendly staff - The room was spacious, very comfortable, worth the price. I love the view. The staff was very helpful and nice. Location wise, not much place to eat around the area however I do love the Pine & Dine restaurant just next to the hotel.
• K S (8/5): - It is fine with us with rate that we paid
• Jason (8/5): Nice hotel for a short stay - Quite a nice and comfortable hotel. It seems to be located in a newly developed area. Not many eatery places at that point of my stay at the walking distance.
• Verified traveler (6/5): - It's a very basic hotel, for the price paid, guess you can't expect much.
• Verified traveler (8/5): - The rooms are generally comfortable and nice to stay.
• Pui Yee (8/5): Clean hotel - With a security sitting in front of the main entrance make me feel comfortable n safe while going to parking area during midnight
• Wong (8/5): Clean & comfortable - I was love the Twin bed so much as there have prepare all the necessary that you need in the room & bathroom.
• LAI MEI (10/5): Kindness Staff - The staff was so kind as the appointed taxi didn't show up on my leaving time, I need to rush to the bus station to catch my flight. The staff drive her car to send me at last few minutes. That's really helped me much!! Besides, room was great with the fastest wifi I ever had in Malaysia.
• john (8/5): - Good location for me, Easy excess to food stall, quiet location,
• Alvina (6/5): Should improve the maintenance of the room. - It was a nice stay last year, but this time it's quite disappointing.
• Verified traveler (8/5): Nice hotel and value for money. - At first, we got a main road facing room, after request for a room change due to noisy, the staff was willingly to change to a non main road facing room. They are very helpful and considerate to customers.
• Hannie (10/5): Nice hotel - Nice, strategic location. Friendly staffs. Will stay here again on next visit.
• Noor Dina (8/5): Terra Nova Stay - Good service from reception and quiet environment around the hotel
• Pranadjaja (8/5): Melaka short visit with Terra Nova hotel - Visiting Melaka recently for short visit. Overall, the hotel is nice. Only minor issues below : -Wifi signal strength is not stable -Requires +- 20 mins walk to well known Jonker Street, other popular attractions The hotel brochure shows 5 min, which is only applicable with driving car
• Elizabeth (6/5): - While the accommodation was acceptable for its price, the breakfast sucks. For SGD7 each, we had food that was vacumed packed and heated in a microwave oven, Coffee that was cold and bread,jam and margarine that was in a common container for all guests to share. Unacceptable! We forgo our breakfast for the 2nd day as we could not bear to eat it twice in row. Rooms are acceptable for the price. There are 4 catogories. We had Cat 3, 1 being the highest.
• Marcus (4/5): Unpleasant stay, forced to be longer - On arrival I was surprised to find the hotel in a location that wasn't matching what the Expedia page promised. The comfort of the room was poor. Just one electric socket, no closet and no refrigerator. Bathroom very small and after shower the floor was completely wet. When I want to change my reservation to leave earlier, the staff told me that only Expedia can decide on that. Expedia told me that the hotel didn't agree to earlier checkout since the whole stay had already been payed. Further on, when asking for laundry nobody of the staff knew how to do. Only housekeeping was finally able to help. Breakfast start serving at 7:30 am, to late for me since I had to start working 8am. But the staff of the rooftop "restaurant" offered to send breakfast to my room earlier. Anyway the quality of the food was poor. Dry toast with butter, a cup of coffee and a selection of 4 different MICROWAVED dishes. I'm sorry, but this hotel isn't recommendable.
• ANWAR A. (10/5): Great new hotel - Great new hotel with good value of money, and so friendly staff. Negatives: bath hose was broken, heater only worked one time, pillows are not comfortable... Other than that everything was so great ...I felt so comfortable that I didn't want to leave.
• Jamilah (6/5): Not so disabled friendly... - The rm is nt sound proofed, quite noisy, no day curtain. No smooth ramp at hotel main entrance for wheelchair/luggage. The toilet entrance door was too small & no ramp, difficult for disable guest to access to d toilet. No special room for d disabled. Even d door of d toilet at d lobby shld be open outward nt inward, if d wheelchaired person goes in they r unable to close d door. Our stay could b a pleasant one if nt for all these inconveniences for disabled like my hubi to be doing all these basic routines independently...
• Heng Yip (8/5): - Good location, comfort room, clean bathroom, and even got security guard, good hotel.
• Su Yean (8/5): - clean n nice room
• Verified traveler (8/5): - Breakfast quit limited.Can improve in the future
• Verified traveler (8/5): - Towel got some awful smell, but overall quite nice.
• Verified traveler (8/5): - it was a good hotel for the price.
• mohd fisoll bin hj aziz (8/5): - Breakfast need improvement.location is not suitable and hot.
• Hui Hui (6/5): Aircon need servicing - Our room was at a corner, whole room very hot when we went in, aircon set at lowest but took few hours to cool down the whole room, it was set lowest all the way till we check out. I suggest the hotel to service the aircon.
• Eric (6/5): Budget Hotel - Decent for budget stay. Not for comfort holiday vacation.
• Verified traveler (6/5): Everything is fine, but... - The hotel location is quite far(walking distance) from Melaka town area.
• Hairolnizar (8/5): Good hotel! - Nice stay.clean bathroom.
• Meng Hung (6/5): valuable and comfortable hotel - it's was a good experience stay at Terra Nova. Will recommend friend if they are coming to Malacca trip
• Herb (4/5): Small - Lobby looks very modern, but room looks old. Bathroom is extremely small; hardly room to close the door. If you're elderly or handicapped, taxis are hard to come by.
• Verified traveler (4/5): Bad experience on Terra Nova - Didn't expect the breakfast provided were very limited choices and quantity offered. Had to pay more for additional breakfast. Only 1 meal per person and it was instant food! Never experience this before in other hotel.
• Nurainahushna (10/5): Nice to stay. - Its nice to use hotel fasilities and its comfort.
• look out bugs (4/5): Cockroaches found in the room - Saw 2 cockroaches n managed to kill them. Scary but brave out the night.
• Swee Sun (6/5): Simple and no frills - New hotel located in a newly developed area. Simply no frills hotel
• nong (8/5): Nice hotel - Worth it and highly recommended . Near to tourist attraction.
• Juliet Ye (10/5): Nice Location if you have a car - I totally enjoyed my stay there. We have a car so it helps to have a gigantic parking lot:) this is located in the new neighborhood so it is nice to see some new cafes etc going. The only thing is the shower is a bit of difficult to use, that it splashes water everywhere but I have seen it in the previous reviews so I am prepared. Juliet
• John (6/5): Quiet hotel near Jonker Walk - Nice rooftop resto with good view of the sea. Room a bit too small for 3 people. Good aircon
• Mohd (6/5): Retreat with Friends - * Room condition is good * Cleanliness of room/ hotel is good * Quality services is good
• aidah (6/5): New and nice hotel - Nothing to say...good repond from expedia..........ok tq
• joe (6/5): New & clean budget hotel - Hotel is near to tourist spots with driving distance about 10min. Overall is ok, not much to complaint as it is only a budget hotel.
• lee (4/5): Poor condition of room - Rooms are smelly, poorly ventilated. Hotel staff said we r paying low expedia rates so no to everything, incredible. Charged my sister, an elderly lady for accidentally breaking a glass 25 ringgit,
• Joo kiat (8/5): Nice hotel close to city - Fine hotel,clean and near to city...will recommend to friend
• joseph (8/5): Quite and peaceful stay - Friendly staff, Quite and peaceful stay, lucky that was given a room with window which is brighter during the day. Bed though need replacement or maintenance. As for pillow is too hard, sleep better without it.

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