Hotel Maison du Général

Location: 72 rue St-Louis, Quebec City, ca

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 10:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Restaurant
• Family rooms
• Non-smoking throughout
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Pub crawls
• Stand-up comedy
• Free wired internet
• Internet access
• Art gallery on site

Rooms Available

• Traditional Room

  1 Double Bed

  Internet - Free WiFi

  Entertainment - 40-inch TV with cable channels

  Food & Drink - Coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Private bathroom
  • Daily housekeeping
  • Free Local calls
  • Free WiFi
  • Bedsheets provided

• Superior Room, 2 Double Beds

  2 Double Beds

  Internet - Free WiFi

  Entertainment - 40-inch TV with cable channels

  Food & Drink - Coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Room/bed type depends on availability at check-in

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Private bathroom
  • Daily housekeeping
  • Free Local calls
  • Free WiFi
  • Room and bed type depend on availability check-in
  • Bedsheets provided

• Classic Room, 1 Queen Bed

  1 Queen Bed

  Internet - Free WiFi

  Entertainment - 40-inch TV with cable channels

  Food & Drink - Coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Room/bed type depends on availability at check-in

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Private bathroom
  • Daily housekeeping
  • Free Local calls
  • Free WiFi
  • Room and bed type depend on availability check-in
  • Bedsheets provided

• Economy Room, 1 Double Bed

  1 Double Bed

  110 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 40-inch TV with cable channels

  Food & Drink - Coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)

  Practical - Desk, phone, and iron/ironing board (on request)

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Private bathroom
  • Daily housekeeping
  • Free Local calls
  • Free WiFi
  • Bedsheets provided

• Economy Double Room

  This air-conditioned double room is consisted of of a TV with cable channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Toilet
  • Private bathroom
  • Heating
  • Coffee machine
  • Linen
  • Hand sanitiser

• Double Room with Two Double Beds

  Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).

  Max Occupancy: 4 (4 Adults)

  • TV
  • Air conditioning
  • Toilet
  • Private bathroom
  • Heating
  • Coffee machine
  • Linen
  • Hand sanitiser

• Standard Queen Room

  This air-conditioned double room is consisted of of a TV with cable channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Toilet
  • Private bathroom
  • Heating
  • Coffee machine
  • Linen
  • Hand sanitiser

• Standard Double Room

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Hand sanitiser

Guest Reviews

• Fontaine (9/5): - Que cetais proche de tout Cetais petit
• Pierre Gauvin (8/5): Agréable! - On a bien mangé avec le menu proposé L'affichage extérieur est à refaire ( besoin d'amour) L'insonorisation, dans la chambre no.11, le lit est collé sur le mur de la douche de la chambre voisine
• Emilie (6/5): -
• Saint-Pierre (7/5): - La deco L'insonorisation laissait à désirer
• Caroline (5/5): Un peu trop VIEUX Québec - L emplacement était parfait surtout pendant le weekend du Carnaval Oufffff que c est sale 🤦‍♀️L' entree, les marches, le corridor, la chambre, la douche manquent définitivement de nettoyage. Il y a aussi des rénovations qui devrait ss faire. Les murs, la plaques de ventilation etc...
• Linda (8/5): - Surtout l'emplacement, à proximité de TOUT. Petit champlain, boutiques, restaurants. Arrivant en train tôt, on avaient besoin d'entreposer les bagages avant le check-in de 16h. Plusieurs jours avant j'ai appelé à l'hôtel, j'ai envoyé des courriels pour demander si l'entreposage était possible et je n'ai jamais eu de retour, ni d'appels, ni de courriel. C'est un peu difficile d'avoir un contact avec le personnel. C'est un vieux bâtiment, donc, c'est normal que l'isolation soit minime.
• gwenael (1/5): A fuir - Logement insalubre, vétuste et personnel n’ayant aucune parole Infestation de fourmis, logement sale, personnel de menteur
• Monica (5/5): -
• Clarence (7/5): Bon séjour - Petit déjeuner bien. Emplacement très agréable. Côté TV besoin d’un mode d’utilisation, nous avons réussi à la faire fonctionner après plusieurs tentatives.
• Nicholas (2/5): - Chambre était sale, climatiseur ne fonctionnait pas, aucune stationnement, personne à la réceptionne pour nous aider, et ils ont manqué les serviettes pour ma conjointe… $250 est bien trop à payer pour tout ca
• Lise (6/5): - Très bien le serveur très dévoué Pas d’eau froide au lavabo pour se laver les dents que de l’eau chaude, très désagréable
• Guy (5/5): chambre déçu , mais il a fait beau - proche des restos Le système d'air climatisé non fonctionnel, 29 degrés dans la chambre
• LUCIEN (5/5): À y retourner, on paierait un peu plus pour plus de bien-être. - Emplacement au coeur de l'action Restaurants tout près Chambre OK Pas de personnel à l'arrivé ni au départ Problème d'évacuation de la toilette Vieux bâtiment moyennement rénové
• Judith (8/5): - L'emplacement est parfait, propre et bon petit déjeuner servi au restaurant juste à côté de l'hôtel
• Solane (3/5): - L’employée à la réception n’était pas du tout accueillante . Quand on est arrivés, elle a passé un commentaire sur la quantité de bagages qu’on avait, laissant sous-entendre qu’on en avait trop. Quand on est allé la voir pour lui laisser savoir qu’on n’avait pas de savon à mains dans notre chambre, elle n’a pas tenté de trouver une solution. Les draps étaient sales: on a trouvé des cheveux sur les taies d’oreiller et dans elles draps à notre arrivée.
• Mélanie (7/5): -
• Yves (4/5): - C'était correct
• Afif (1/5): J'ai regretter de venir a Québec a cause cette hôtel - Franchement l'hôtel très salle, pas de chauffage, 3 nuits pas de ménage fait ni changement des serviettes. Le lit kc ,la télé ne fonctionne pas. Personne a la réception pour réclamer ils viennent a 14h puis a 19h ya plus personne une très mauvaise expérience pas a renouveler ni a conseiller a mon entourage Tout a améliorer c'est pas possible qu'on trouve encore a Québec se genres d'établissement insalubre c'est pas une image pour le Québec franchement je suis très très dessus, est surtout en comparaison avec d'autres hôtels ou je suis séjourner moins cher que eux mais 10 fois mieux incomparable merci de le retirer de votre site ça inspiré pas confiance
• Daniel (2/5): Decent stay if you don't have a car. Not worth the price honestly. Breakfast was very good tho. - the internet was fast. the breakfast included was also good. great location the bed was too stiff, had a really bad sleep. No hotel parking, we had to park elsewhere and walk for 10 minutes to reach the hotel. Also the coffe machine in the room didn't work.
• Zahorodin (7/5): Exceptional - This building was right in old quebec city, close to the chateau and funicular and Christmas market. Placement was perfect. The ambience of the old building was beautiful. The room was to be expected in a building that age. Nelson, the man at front desk was fantastic with communication, the others barely spoke English and had a bit of attitude, which made it difficult to express needs. The coupons for breakfast gave us the opportunity to meet a wonderful restaurant owner snd really enjoy a great breakfast before heading out. Overall, I woukd highly recommend.
• Ludwig (2/5): - Emplacement prodigieux Aucun soucis pour le confort. Pas de couverture supplémentaire. Lit inconfortable (j'ai encore mal au dos le surlendemain) Environnement bruyant
• Julie (1/5): Never again - Location as good No staff and no way to contact the staff. The glass in the door got broken out 1 night and glass was everywhere all day, I called their emergency number and after a round of voicemails prompts it hung up, 4 times. 4 coffee pods for 2 people for 3 nights, 4 towels for the entire stay, no hand soap, no water glasses, even though we asked for them when we checked in. Shower had mold. Terrible hotel, we were on the 3rd floor & I knew we had to take the stairs so that was ok.
• Marlene (8/5): - Nice quaint room. 3rd floor room was a great size- a challenge getting suitcases up 47 steep steps but we did it!! Dead annual flowers could have been replaced with some fall mums & pumpkins like alot of properties did.
• Mary (6/5): - Good proximity to all the main sites in Quebec City. Room was small but comfortable. There was only one very small soap in the room, the soap dispenser in the shower/tub was empty, 2 bath towels, 2 face cloths, and 1 hand towel for 2 people on a 3 night stay and no available ironing board and iron as stated in the online amenities. There was no maid service during the entire stay which is not totally necessary for a short stay The breakfast included at a nearby restaurant was very good. Several choices and very sufficient.
• Clarice Iden (8/5): - Cozy room and friendly staff.
• Joseph (4/5): - There was no one at the hotel in the morning so we needed to search for a place to store our luggage until we could check in. Our Room (No. 6) on the 3rd floor was very warm and the AC unit did NOT work, which we immediately reported. It was never repaired so we needed to sleep with the window access to the fire escape fully opened.
• Kwok Tung rhonda (6/5): - No house keeping service for 4 days 3 nights . No hotel check in counter duty except 4 pm to 9 pm thanks
• Edson (10/5): - Close to everything
• Robert (6/5): - There’s no attendant available until 12 noon.
• Jonathan (8/5): - Excellent cozy European feel as expected! The door was damaged and so the deadbolt wouldn't latch properly, but otherwise everything was good!
• TAK-ON (8/5): - Good location
• Adriana (8/5): - Perfect area, quiet at night, very clean.
• Fran (10/5): - So close to restaurant and shopping.
• john (8/5): - Amazing breakfast .
• Peter G Goral (1/5): Love Quebec City, but this hotel was very disappointing. - Close to the city Mould on the bathroom tiles, the towels were pathetic, no soap or shampoo, mould on the heat pump vent, the pillows were pathetic.
• Leanne and David (10/5): - Very nicely restored building. We had the classic room which had plenty of room and nicely located on main floor. Very comfortable space and bed. Only thing I would add is bath mat for inside tub. It was slippery and I already had a recent fall so was very cautious in shower. Location was great. Parkade was less than a block away and not overpriced. Many many restaurant choices close by for supper but really appreciated the breakfast included next door at Sagamite. Highly recommend!
• Philippe (4/5): Content de de ne pas rester plus longtemps - Emplacement Déjeuner fourni Poussière Trop petit Lavabo coulais ( brisé )
• William A (6/5): - The bathroom tiles need some cleaning.
• Stephane (5/5): Bon emplacement mais c'est tout - L'emplacement idéal surtout. Les lits étaient confortables. La salle de bain était vraiment trop petite. Imaginer prendre une douche un petit mini placard, et qui ne ressemble pas du tout à la salle de bain sur les photos quand nous avons choisi la chambre. Impossible de prendre la douche pour mon petit garçon.
• ron (8/5): - Great location & good breakfast at wonderful restaurant! Quebecoi atmosphere is so relaxing! Be aware no elevator so could be an issue for some unless you request first floor!👍🌞
• Beverly (6/5): - Hotel was in a great location to walk around old Town. Beware there are No elevators, you have to carry your luggage up spiral stairs. The room could have been cleaned better, bathroom toilet had a black ring in it, cabinet was dirty inside, floor was dirty. There is No service if you need anything, there’s a sign posted at the front desk about it. Staff is gone at night. It’s an old and scary Hotel, is it haunted?? Go in with an opened mind. But would not recommend, . Too much money for what your getting, and we stay in descent hotels , this was closest we could find for under $300 a night with a good location
• Louise (2/5): - Great location, great restaurants
• Traci (6/5): - The email confirmation received from Expedia indicated: Check-in for this property is based at a different location, 3, Sainte-Ursule St. (located next door). we walked to the address identified, which there was no # 3 on that street only to then try to just go to the hotel where there was someone at the desk. the address provided was NO WHERE close to being next door, and we wasted about an hour trying to locate the check in location.
• Ralph Bradley (4/5): Tiny. - Coffee maker did not work. Room was too small for normal size people. Weak internet. TV difficult to use. Steep stairs. Part time front desk staff.
• Heriberto (2/5): - Don't be fooled. Don't stay at this hotel. Save your money. The photos provided here do not accurately depict what they really look like. The place is a complete mess. Our room (1st floor near the front desk) was in a severely unhygienic state, particularly the bathroom, which had black mold and was so unsanitary that it made it impossible for us to remain in the hotel. In addition to the overall lack of cleanliness, the towels provided were unacceptable, they were dirty or with holes in it! Due to the urgent need to find alternative accommodation, we were forced to book a last-minute room in a different hotel at a significantly higher cost. Now, neither Expedia nor the hotel wants to issue a refund even though we couldn't use the room.
• Eric (6/5): Beaucoup d'escaliers, pas de service! - Le fait que nos deux chambres étaient au dernier étage nous a rendu la tâche de monter et descendre un peu difficile. De plus, nous avons demandé à trois reprises du papier de toilette et lorsque nous avons demandé de changer les serviettes il n'y en avait pas. Les deux télécommandes des deux climatiseurs ne fonctionnaient pas, il fallait démarrer l'appareil en appuyant sur l'interrupteur de celui-ci, mais impossible de contrôler la température.
• Russell (1/5): Don't stay at this hotel, Its awful. - The location-Its the only thing that it has going for it. We arrived late Aug 16 and the door code was texted to us; which was fine. We never saw any staff at the desk the entire 2 days and the phone number to call went directly to messaging. Only 2 towels for 4 women, one roll of toilet paper, for 2 nights/4 women. We did see one staff member, but she said our room wasn't assigned to her, but she would leave a note for more supplies. We received nothing. The bathroom wasn't clean-a previous soap and shampoo was left and the tub felt sticky, sink tap sprayed everywhere, tap to tub was loose-dangerous, the room was "tired", table lamps were not functional, a few light bulbs blown. Breakfast off-site, was very good the one morning that we could take advantage, but we didn't know upon booking; that the restaurant didn't open until 8am our train left at 8 for Montreal Aug 18, so we paid for a breakfast that we couldn't use and there was no compensation. I called the hotel several times afterward and they said they would look into compensation, but we have been ignored and the phone constantly goes to messaging with no follow-up or it just disconnects. This place was quite a disappointment for the high price that we paid.
• Elizabeth (8/5): - Great location in Old Quebec. Walking distance to everything. Rooms were small but clean
• Robert (10/5): 2ieme visite et pas la dernière 🥰 - Le confort et même si nous étions la chambre avant côté rue nous n’entendions aucun bruit. Rien 🥰
• Joan (2/5): - The Wi-Fi didn't work the television didn't work the front door key did not work and I was locked out twice and the coffee maker didn't work the front staff was rude and uncaring
• Daniel (4/5): - We expérimented trouble with thé sink and thé water tap
• Beth (6/5): - Nice place. Would stay again.
• Pierre (8/5): - Très proche du centre
• Caltot (7/5): - La personne a l'accueil est très agréable. La chambre donnait sur une cour très calme. L'hôtel est un peu vieillot mais confortable La fenêtre de la chambre donnait sur une cour où était entreposés des déchets. Pas très agréable à voir. Facile à améliorer !
• Riona (10/5): - Great location. Convenient walking distance to attractions and restaurants. Rooms were clean and comfortable, and the staff was friendly and helpful.
• Élaine (7/5): -
• Matteo (5/5): - La posizione centrale e la colazione Accoglienza fredda e mancanza di personale al check out. Mancava il sapone nella doccia. Una parte del condizionatore si è staccato ed è caduto sui nostri effetti personali
• Natalie (1/5): -
• Marie-Hélène (6/5): -
• michel (2/5): - Changement de chambre dû à un problème technique . Petite chambre délabré au 4e sans ascenseur. Personnel sur place presque jamais sur place. Aucune empathie.. plus jamais cette hôtel
• jorge (7/5): - Buena ubicacion,. Hotel viejo..3er piso por escalera..sin toallas..no hay recepcion hasta las 16 hs..la TV nunca conecto
• Brenda (2/5): - Looks nice outside, however dirty inside room and staircase. Will not return to that establishment.
• Kathy (8/5): Great location! Staff not on site, but always available by phone. - Floor 2’s ac didn’t work. Was moved to another hotel for 2 nights, but 3rd night had to come back to no ac as advertised. Was told we wifey credit, but did not receive anything. Advertised breakfast included, but failed to say it was at restaurant next door and staff expected tips!
• Fred (6/5): - Great location, breakfast was very good. Disappointed we only got one set of towel and did not get additional towel when asked.
• Scott (7/5): - Location I needed to clean each surface with antibacterial wipes as there was still stuff on the dresser and floor from previous people. The Donna looked as though it has been drug around on a dirty floor, despite a clean top sheet placed over it.
• Cerini III (10/5): Fun relaxing and the room was cozy! - The breakfast was very good and filling the service was top notch! The heat pump in the room wasn't working so it was a little warm in the room
• Li (10/5): - Close to most of the historical attractions and restaurants, all in walking distance. Room is very tiny, but if you only need a place to stay for the nights, thats good enough. There's no elevator and there are three floors. You need to carry your luggage upstairs. Checkin time is limited. Dont come before 2pm. It starts at 4 per email i received. I checked in at 4 :30. During my two nights stay, the second day, I saw a lady around 2 pm at the reception, but i am not sure if it is always a person at 2 pm. It is a good place to stay if you dont have too many demands. I parked at 7 Rue Pierre-Olivier-Chauveau for $20 per day. It is 24 hours parking. About 7 mins walk from the hotel. When you go in, insert your credit card and insert the same card before you leave and confirm the payment and you will get a receipt. It is clean and spacious. I am satisfied with this hotel.
• Michel (6/5): - Tiny room. Shower soap dispenser and hair dryer did not work. Walls need some fixing. However, the room was clean and quiet. Hotel well located in Old Quebec. Breakfast at a good neighbouring restaurant was included.
• Brian (8/5): - Didn’t have a bad day at the hotel. Room was on street level and hardly heard anything. Nice room and sizeable.
• John (10/5): Eastern Canada trip - Excellent location for a three night stay in Québec. Comfortable room with breakfast served in the Sagamite Restaurant next door. At one end of Rue St Louis is Château Frontenac, in the opposite direction you will reach the Citadel and Plains of Abraham
• Lisa (4/5): - Nothi
• Daniel (10/5): -
• sergio (3/5): Solo se salva la ubicación - Lo único bueno es la ubicación, dentro de la ciudad vieja. Estuvimos 3 días y no limpiaron la habitación ni cambiaron toallas. Sin personal, nadie se dirigió a nosotros, me mandaron un mensaje diciéndome que me dejaban las llaves en un sobre en el mostrador de la recepción. El desayuno es en un bar de al lado donde puedes elegir un plato solo de 4 opciones y encima después de haber pagado el desayuno en la reserva le tienes que pagar la propina y servicio cada día en el restaurante. La habitación no tiene ningún amenity para ducharte. Reservas como un hotel y realmente es un alquiler vacacional sin ningún servicio.
• Annemarie (8/5): - This hotel has a great location, right in Old Quebec. You can walk anywhere in Old Quebec. The hitel itself is older with no elevator, so if unable to do stairs, this is not the hotel for you. The picture of our room did not reflect our space, as it was mich smaller in person.
• Kelly (8/5): - Well located in old Quebec.
• Jeannelle (4/5): - Alrhough the rooms were supposed to have coffee machines, ours did not. Machine was left at door with noncoffee on second day. Floor was very dirty. Light in windowless bathroom didnnot work and message sent to property owners remained unanswered. not. A message
• Chelsea-Anne (6/5): - The hotel was in an amazing location. The rooms were cute and full of charm. Unfortunately, there was no air conditioning (it blew) and without screens on the windows - made for a buggy loud night. Also, one room had cups but no coffee maker while The other had the reverse. As there was no onsite staff after our initial check in we could Not ask for more towels or a coffee machine for the room without. Parking was really hard to find. When we did (about a 9 min walk from the hotel) the rates were reasonable and with it being so close to everything - the car stayed in the lot. A highlight was the complementary breakfast at the restaurant next door. It is indigenous run and owned and offers an amazing array of classic French and indigenous cuisine - I would Turn to this hotel just for access to this restaurant.
• Sled (1/5): Quebec City was wonderful but the hotel left a lot to be desired. - The reception was kind and spoke great English. A free breakfast was offered on the 2 days. Not on the one we booked direct from the hotel. The room was so tiny you could not turn around. My side of bed was 6 inches from the wall. The room was not clean and bed not made the second night.
• Kate (8/5): Good location - Good location but room is outdated. The shower curtain needs to be replaced as it has a moldy smell. Sink faucet is loose and the bed is too soft. There’s no house keeping. We stayed for 3 days and the trash was piling up.
• Lalonde (9/5): - C etait parfait...calme ..l emplacement est le meilleur du vieux Québec..le petit déjeuner très bon ! Il n I avait pas d eau froide
• Julien (6/5): - Ac not working, very small and bed frame broken. Other than that location is amazing. You are paying for the location, not for the luxury of this place.
• Kathleen Landry (6/5): Bien situé mais devrait être beaucoup plus propre - L'emplacement, le confort du lit La propreté, personne à la réception pendant plusieurs jours,
• Grant (7/5): Very central and historic hotel.Quaintly French! - The location in the old town was excellent. The breakfast next door was very good. I had to pull my case up 33 steps to my room.A woman travelling by myself and 75 years old. Room was small but adequate for someone on her own.
• Kammie (8/5): We would stay again - Great location. our room faced the street. One of the windows opened. We could hear activity from the street and restaurant which we liked. Unique, not a chain. The air conditioning didn’t work well. Glad it wasn’t a super hot day. Parking and then walking with your suitcases uphill, on uneven streets. Seems most, if not all hotels in the area are in the same situation, it’s part of what makes the city unique, but be prepared for that and pack light.
• Paul (8/5): - This hotel nicely captures the essence of "le Vieux Québec". Not only for its wonderful location, but also because of its style: very old interior, spiral staircase and overall humble appearance. My room was on the top floor, very small, no waste of room. One caveat: the hot water took a long time to come out of the shower!
• William (8/5): Perfect for us - Location and morning breakfast at restaurant next door EXCELLENT room first floor front so street noise registration desk and other guests at front door expected noise. Each room would be different. Nice to have two big windows on street bldg 72
• patrick (7/5): - L’emplacement et le petit déjeuner L’exiguïté de la chambre de 10 m2 où il était très difficile de déployer 2 valises
• Maria (8/5): While checking out, there was nobody at the front desk. We are leaving the keys on the desk. - Location No elevator
• Abu Nayeem (2/5): AVOID!!!The MOST horrible staff and management experience!! Tried to gaslight us into staying in a room with a malfuncti - The room’s decor was nice and the place is in a very good location. The service was disgraceful. We stayed for two nights. First of all, the lady at the front wouldn’t answer questions properly and talked like she doesn’t want to be there. Later we realized she was on video calls and phone calls the entire two to three hours of the day she was present on each day. She gave us a room just infront of the reception and said we could could have an another room the next day. For the time being, my husband and I said that we will just stay both nights in the same room and not to worry about us changing it. After going in, in 15 mins we realized that the toilet doesn’t flush properly and it took four to five flushes to even flush a tissue. We brought up that issue with and her and she convinced us that it’s normal. And this is not an issue, again, she was on call and acted like talking to us for that issue was an inconvenience. She left for the day very soon after, and throughout the night we kept seeing that the toilet didn’t work, we couldn’t use it, and spoke to her when she came back the next late afternoon about changing the room or fixing the toilet. She refused saying that’s how the toilet is, she can’t do anything, started giving us tips (don’t hold the flush too long etc) and said as we said we will stay in same room the day before for both nights, she can’t give us another room , mentioned they don’t have any available rooms or call any plumbers or anyone to fix the toilet. I finally snapped and said how can we stay without a functioning toilet and either she called her manager or someone to fix the toilet or we are leaving the hotel and we are getting refund for the night we stayed there without a functioning toilet. She said she doesn’t have a manager and she is calling someone and is coming into the room in a few mins. She knocks fifteen minutes later wih a key to a new room in the building a few doors down.
• Verified traveler (6/5): - C’était notre deuxième fois, et cette fois nous étions déçus: personne à l’accueil à notre arrivée (14 h), au départ à 11 h, personne également. Une chance que j’avais demandé le code d’accès pour la porte principale car la clef ne fonctionnait pas.
• John (6/5): - The location was great. The bed and pillows were comfortable. The shower (while small) had good pressure and temperature. Shampoo and soap provided. Windows and fresh air were great on the top floor facing the street. Clean. But basic. Access to service hours was difficult. The TV did not work. The fridge has not been cleaned. Unfortunately the free breakfast provided at restaurant next door was not good. One person working the entire floor and one cook. Took well over 1.5 hours to get food. The server was doing his best but overwhelmed. Otherwise a nice visit.
• Denise Ann (6/5): - Close to everything in old Quebec. Restaurant for breakfast right next door. No elevator but we knew that in advance. Unfortunately the air conditioning in our room was not working and it was very hot and humid, and the tv didn’t work. After one night we were relocated to Hotel Louisbourg, their sister hotel just a couple of doors down as the Maison General did not have any other rooms. So glad our a/c wasn't working at General! Our new room was much nicer although more stairs than the other. Great a/c, beds, and washroom. Looked out over Rue Saint Louis. We would recommend Hotel Louisbourgh over Hotel Maison Du General. Thanks to Edwich, at the General, for trying to fix our air and tv.
• Amy (10/5): Go back in time (with the comforts of today) - 1. Location, location, location! You are just a block inside the wall of Old Town and can see Hotel Frontenac further down the street. We parked at 39 Rue Saint Louis (entrance is off Rue Haldimand) and were able to walk everywhere. 2. The history! You just feel like a part of a different time and space. Just noting a cultural difference: hotel staff is not 24/7. We had a few questions along the way, and the desk wasn't staffed. There was an emergency phone number given to us, but our situation wasn't "emergency" level.
• Cheryl (9/5): - The breakfast was amazing! First class! There was no one at the desk after early evening and no one there before 4 on the weekend. However, they were associated with restaurant next door. Staff there were fantastic
• Pascale (8/5): -
• Emilie (7/5): Très moyen et resto pour le petit déjeuner fermé le 2e jour alors que payé. - Bien situé. Nous avons payé pour deux nuits avec petits déjeuner. Le petit déjeuner dimanche était bien mais le lundi, le restaurant dans lequel nous avions le petit déjeuner était fermé. On s'est senti lésé. L'hôtel est pas très propre mais le linge de lit au moins l'été. Beaucoup de marches après de longues journées de promenade pour visiter.
• EMILIA (7/5): - Très bien placé dans le vieux Québec Le fait qu’il n’y est pas de ménage
• Jeanne (4/5): Séjournez ailleurs - Bon emplacement C’était sale, de la poussière depuis le hall d’entrée (dans lequel on se retrouve dans le noir tellement il n’y a pas de lumière) jusqu’aux tables de chevets. Pour la salle de bain, un mini shampoing et mini gel douche un mini savon et une lingette démaquillante. Pas plus pas moins. Le même confort qu’un hôtel bas de gamme, d’autant plus que les serviettes de toilettes avaient des tâches. Bref hygiène et confort utilisateur c’est vraiment pas le top. L’accueil bof, j’ai essayé de demander pour une arrivée avant 16h je n’ai pas eu de réponse, j’ai même essayé d’appeler sur le numéro affiché sur la porte de l’hôtel et je n’ai pas réussi à joindre quelqu’un. En arrivant à l’hôtel à 16h la dame à l’accueil nous annonce que finalement y a pas de petit déjeuné à l’hôtel (j’avais pris petit déjeuné inclus) et nous rembourse le prix du supplément. Le matin pour partir il n’y a personne à l’accueil pour remettre les clefs, c’est comme ça toute la journée + nuit (sauf entre 16h et 20h environ). Bref vous trouverez sûrement mieux ailleurs pour séjourner.
• Lorelei (4/5): - Too small room not possible for two people to walk around the room only 1 way.
• Andrew (8/5): - Fantastic location in old town. Quaint room, but room had 2 beds which essentially filled the room. Beds were comfortable. Bathroom sink didn’t drain- we told the front desk and they said they’d have someone look at it, but never fixed. Parking was challenging

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