Golden Paradise Oceanfront - Self Check in
Location: Calle Paseo Carey con Bagre, Holbox Island, mx
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Direct Beach Access and Panoramic Views
Golden Paradise Beach offers the luxury of direct beach access and stunning panoramic views of the Caribbean Sea, providing a truly unforgettable beachfront experience.
Comfortable and Well-Equipped Rooms
Each room at Golden Paradise Beach is designed for comfort and convenience, featuring a seating area, small fridge, safe, and in some units, a coffee maker and dining area, ensuring a pleasant stay for all guests.
Ideal Location for Dining and Activities
Situated just 1 km from Holbox's town centre, guests can easily explore various restaurants. Additionally, the island serves as a perfect base for exciting activities such as scuba diving and whale watching, promising an adventurous getaway.
Experience the ultimate beachfront retreat at Golden Paradise Beach. Book now for an unforgettable stay!
Important Information
Important information Upon check-in, guests are required to show a photo identification and the credit/debit card with they paid the reservation.
Please note that the credit/debit card holder must be in the check-in process with a valid identification.
Important information Please note that not all the rooms have ocean view.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Policies
Check-in: 03:00 PM - 08:00 PM
Check-out: 12:00 PM
Amenities & Facilities
- Air conditioning
- Terrace
- Family rooms
- Luggage storage
- Safety deposit box
- Tour desk
- Shuttle service (additional charge)
- Outdoor furniture
- Staff adhere to local safety protocols
- Fire extinguishers
- Invoice provided
- Television in common areas
- Free wired internet
- Snorkeling on site
- Private beach nearby
- Internet access
- Fishing nearby
- Horse riding nearby
- Beach club nearby (surcharge)
- Beach toys
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Double Room, Beachfront
1 Double Bed and 1 Twin Bed
Overlooking the sea
Food & Drink - Refrigerator
Bathroom - Private bathroom, towels, and a shower
Practical - Safe
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Refrigerator
- Private bathroom
- Daily housekeeping
- Ceiling fan
-
Queen Room, Beachfront
1 Queen Bed
Food & Drink - Refrigerator
Bathroom - Private bathroom, towels, and a shower
Practical - Safe
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Refrigerator
- Private bathroom
- Daily housekeeping
- Ceiling fan
-
Superior Quadruple Room, Beachfront
2 Double Beds
Food & Drink - Refrigerator
Bathroom - Private bathroom, towels, and a shower
Practical - Safe
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Refrigerator
- Private bathroom
- Daily housekeeping
- Ceiling fan
-
Double Room
This double room is air-conditioned and has a safe deposit box and a tiled floor. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Air conditioning
- Fan
- Tile/marble floor
-
Family Room
The family room offers air conditioning and a mini-bar, as well as a private bathroom boasting a shower. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Fan
- Toilet
- Private bathroom
- Tile/marble floor
- Linen
- Dining table
- Toilet paper
- Shampoo
-
Double Room
The spacious double room features air conditioning and a mini-bar, as well as a private bathroom boasting a shower. The double room offers a safe deposit box and a tiled floor. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Fan
- Toilet
- Private bathroom
- Tile/marble floor
- Linen
- Dining table
- Toilet paper
- Shampoo
-
Queen Room with Balcony
The spacious double room features air conditioning and a mini-bar, as well as a private bathroom boasting a shower. The double room offers a safe deposit box and a tiled floor. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Fan
- Toilet
- Private bathroom
- Tile/marble floor
- Linen
- Dining table
- Toilet paper
- Shampoo
-
Family Room Beachfront
This family room is air-conditioned and has a private bathroom, a mini-bar and sea views. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Refrigerator
- Fan
- Toilet
- Private bathroom
- Tile/marble floor
- Mosquito net
- Linen
- Dining table
- Toilet paper
- Shampoo
-
Queen Room with Sea View
This double room is air-conditioned and features a private bathroom, a mini-bar and sea views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Refrigerator
- Seating Area
- Fan
- Toilet
- Private bathroom
- Tile/marble floor
- Mosquito net
- Terrace
- Linen
- Dining table
- Toilet paper
- Shampoo
-
Family Room With Partial Sea View
This room is distributed in 2 different stories; the ground floor has a seating and dining area, a terrace and a queen-sized bed. The upper floor features 2 double beds. It also includes a small fridge and a coffee machine.
Max Occupancy: 5 (5 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Refrigerator
- Seating Area
- Fan
- Toilet
- Private bathroom
- Tile/marble floor
- Mosquito net
- Terrace
- Linen
- Toilet paper
- Shampoo
-
King Room With Partial Sea View
The double room provides air conditioning, a safe deposit box, as well as a private bathroom featuring a shower. The double room offers a tiled floor. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Refrigerator
- Fan
- Toilet
- Private bathroom
- Tile/marble floor
- Linen
- Toilet paper
- Shampoo
-
Double Room With Partial Sea View
Air-conditioned room with a fan, a seating area and a small fridge. The private bathroom has a shower and hot water.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Refrigerator
- Seating Area
- Fan
- Toilet
- Private bathroom
- Tile/marble floor
- Mosquito net
- Linen
- Toilet paper
- Shampoo
-
Deluxe King Room
The spacious double room offers air conditioning, a minibar, as well as a private bathroom featuring a shower. The double room features tiled floors, a seating area, a dining area, a safe deposit box as well as sea views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Refrigerator
- Seating Area
- Fan
- Toilet
- Private bathroom
- Tile/marble floor
- Dining area
- Mosquito net
- Terrace
- Linen
- Dining table
- Toilet paper
- Shampoo
-
Double Room with Sea View
This double room is air-conditioned and has a private bathroom, a mini-bar and sea views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Refrigerator
- Fan
- Toilet
- Private bathroom
- Tile/marble floor
- Mosquito net
- Terrace
- Linen
- Dining table
- Toilet paper
- Shampoo
Guest Reviews
- Coral (8/5): - Nice rooms in a much quieter part of Holbox, easy walk into town but also some bars and restaurants round the corner. We found it very relaxing
- Gaëtan (1/5): On est partis ailleurs au bout de 10 min ... - gros chantier a proximité avec un groupe électrogène, nous avons fuis et nous n'avons pas été rembourser bruit
- mancino (10/5): fue soñada - me encanto todo me encanto todo
- Jose carlos (9/5): -
- Gerardo Gabriel (10/5): - Excelente lugar. Nos hubiéramos quedado un mes ahí. Los recepcionistas Eric y Larisa son un 10
- Gonzalez (10/5): - La vista es tremenda. Habitaciones cómodas y completas. Y el personal muy amoroso
- Anderson (7/5): -
- Veronica Vanesa (9/5): -
- Carolina (10/5): -
- Olga (10/5): -
- Léa (8/5): -
- José Antonio Venegas S. (10/5): - la habitación estaba frente a la playa
- Manon (9/5): - Wow super emplacement , pas loin du Centro en marchant, dormir au son des vagues, le personnel très sympathique, frigo pratique, très sécuritaire, je retournerai et je le recommande !!!! Les jets de la douche....
- Massoni (10/5): -
- Ariane (7/5): Un certain charme - Les lits sont confortables, c'est assez charmant dans un style bicoque au bord de l'eau La salle de bain est quand même très vieille. Le jet de la douche part dans tous les sens (impossible de ne pas se mouiller la tête !). On irait aussi un peu entourés de travaux donc pas très agréable de rester sur la terrasse..
- carla (7/5): - Jet de douche faible pression
- Vladěna (1/5): - I like location Toilet was blocked the whole time what we spent there, the bed weren't comfy at all...I know that hotel can't control the seaweed but water on front was so smelly and dirty and construction was going on there every day with terrible noise. We loved Holbox but this accommodation wasn't good match.
- Megan (10/5): Our ground floor sea view room was a dream come true: spending time relaxing over the sea was truly priceless. We would - The location was magical, and the host is exceptionally lovely! Nothing to say, it was perfect.
- Guillermo (7/5): -
- Natalia (10/5): Agradable estancia en Holbox - El personal es muy amable y el lugar está muy bien. Tuvimos muy mala suerte con el clima, pero disfrutamos mucho nuestra estancia.
- Jacques (2/5): Décevant - La propreté a l'extérieur du batiment(quai plein dalgue). Chaise longue très détériorer par le soleil.
- Fani (9/5): - La vista del atardecer fue espectacular. El colchón no estaba nada cómodo. Fuera de ello , todo excelente
- Vera (9/5): Direkt am Wasser, einfach und sehr freundlich -
- Anthony (8/5): -
- Marzia (10/5): -
- Jefferson (6/5): - The view was awesome. Poor internet connection, sometimes no internet, but we enjoy it.
- José Luis (10/5): Relax - La vista La amabilidad
- Hugo (8/5): Super séjour - Séjour, très agréable. Personnel, serviable et accueillant. C’est un hôtel tranquille avec une jolie vue pour le coucher de soleil. Un peu loin du centre
- Ignacio (1/5): Nos avisaron tarde de ruidos por obras y playa negra de sargazo - Tuvimos que suspender. Nos avisaron apenas unas horas antes de que habría ruidos por obras en la parcela de al lado (algo que ya sabían desde hacía tiempo) y de que la playa estaba negra de sargazo (también se sabía desde hacía días, según consultamos en la Meteo). Al menos, no nos cobraron por cancelar y por ello damos gracias, pero esas cosas se avisan antes. Tuvimos que improvisar otro alejamiento más caro.
- Soto Ybarra (10/5): -
- Noelia (10/5): Eric capo!!!!! - No recibimos desayuno pero la ubicación, súper!
- Milou (7/5): - The location & the ocean view Photo’s made it look like the room we booked had a sea view which looked very different
- Daniel (8/5): Great value and within walking distance of everything. - It’s a very good value. The beach shown in the photo is of the neighbors property.
- Cecile et Olivier (7/5): - Rapport qualité-prix Les sargasses et pas de plage devant l hotel Environnement acces a l hotel en travaux Hotel vetuste
- 3xM (10/5): - Top Lage Sehr freundliches Personal Das Hotel steht so weit im Meer, dass der Strandzugang über das Nachbargrundstück erfolgt. Dadurch aber super Aussicht.
- Florian (8/5): -
- Federico Guillermo (1/5): - Las vistas al mar Buscaba conectar con la naturaleza y lo que encontré un hotel en obras toda la tarde y mañana escuchando a trabajadores tirar piedras al mar y del otro lado escuchar como las rompían con un martillo automático, poca paz encontre. El WiFi es de muy mala calidad, sobré todo en la habitación no tenías directamente. Lo único bueno fue el chico y la chica de recepción muy amables
- Steysi (9/5): -
- Mothusi (4/5): Amazing view and charming staff but quite basic and grubby. - The staff were very friendly and the views of the sea are amazing. The air conditioning in the rooms works well. The hotel is not being well maintained. A lot of things are falling apart. Basic stuff like no bedside lamps, no water in the room, you need to go to the reception to make tea or coffee, the hot water doesn’t really work, the bathrooms and fixtures aren’t properly cleaned, the bedsheets don’t fit the bed. There was also a massive generator whirring next door all day, so not very restful. There is potential for a nice garden outside but instead it’s just gravel with dilapidated sunbeds. The hammock on the balcony, which would have been a perfect spot to enjoy the view, is broken an uncomfortable. I feel this place has a lot of potential but it is not being well looked after.
- Anh Huy Merlin (9/5): Litterally beachparadise - Die Lage direkt am Meer! Wunderschön! Ruhig und schön! Ein Kleiner Punkt, dass es für mich ein perfekter Aufenthalt gewesen wäre, wäre, wenn vor der Türe etwas wäre, um den Sand abzuwaschen, um den Sand nicht mit ins Zimmer zu nehmen.
- Clarisa (7/5): Edificio sobre el mar. Le falta mantenimiento - El personal !!! muy amable, Larissa y Eric excelente predisposición para ayudarnos en todo momento. Ojalá que durante el verano se pueda disfrutar más del mar. La construcción está sobre el mar, el edificio da la sensación que se mueve en todo momento, lo cual fue difícil para dormir porque daba el movimiento daba náuseas. Mi cama tenía arena. Ojalá le den mantenimiento al hotel porque seguro puede estar mas hermoso
- Tereza (7/5): - Pekny pokoj, klidne misto hned u more, terasa, moznost lezet na lehatku na molu Lokalita - daleko od centra, na sousednim pozemku haldy zapachajicich ras. Primo z mola se v podstate koupat neda, boda je vysoko, vetsi vlny. Navic vedle aktivni stavebni cinnost, takze hluk cely den od rana. Ve vode pred domem instalovali betonove zatarasy, takze spousta delniku vsude kolem.
- Jorge (7/5): -
- Cirilo (9/5): - La atencion del personal La ubicación
- Lauren (10/5): Location location location - The hotel is very comfortable, the location is just infront of the beach. There is a beach club next door and the food is good. The staffs was amazing the girls there were really helpful and nice. The bed sheets were a bit rough and you have to take a taxi to downtown for a round trip if you take it from the hotel is $200 pesos one way.
- Magaly (1/5): - La atención La ubicación, está muy lejos de la zona de comercios y restaurantes, y dice que tiene acceso a la playa pero la parte de playa que tiene cerca es una parte llena de rocas y construcciones
- Leticia (5/5): - Wifi goes in and out. There's no pool.
- Cecilia (2/5): - La atención de Eric excelente y cálida, atento todo el tiempo El lugar es viejo, las instalaciones están en pésimas condiciones, roto y desgastado, no habían utensilios de cocina, por ejemplo vasos, la habitación no fue la indicada en la reserva, no se podía estar en la playa por qué estaba todo en mal estado, las responseras eran viejas y oxidadas, sin contar que la primera noche no había luz ni internet.
- Anouk (6/5): Heureusement le couché de soleil était magnifique - Le magnifique coucher de soleil Ce n’est pas très beau. Il a de pélican tout le temps devant. Cest délabrer. Une partie est complètement effondrée dans l’eau. Ça ne resemble pas aux photos. A côté c’est pas très beau non plus.
- Vivi Ana (10/5): - excelente atencion sin carrito de golf complicado recorrer , ir y venir del centro o ferry
- Paulina (10/5): acogedor - ubicación excelente, personal amable y las instalaciones adecuadas a lo que esperaba todo me gusto, quizás agragar mas decoracion o renovar
- Gramajo (5/5): No es relación precio calidad. - La habitación era linda. Las instalaciones de afuera estaban bastante dejadas, no era lo que se mostraba en las fotos, el wifi no funcionaba, el personal es muy amable pero creo que el precio de la habitación realmente no lo vale
- Ana Gabriela (8/5): - No acostumbro dejar valoraciones pero la verdad a mi me sirvieron para reservar los alojamientos. Todas las fotos de este alojamiento son de años atras y ahora las instalaciones se encuentran muy deterioradas y se nota q no le han dado mantenimiento en mucho tiempo. No tiene playa, el mar se a adentrado y tiro una barda por donde se encuentran los camastros, las habitaciones son de buen tamaño pero les hace falta mantenimiento. La zona de playa se ve fea ya q ponen costales de arena y eso hace q se vea sucia. No lo recomiendo si tu plan es quedarte en el hotel. Para pasar solo la noche esta bien, aunq bonito no es. El mobiliario se ve ya feo y desgastado.
- Alfredo (10/5): 100% recomendable - 100% recomendable,
- Laura (7/5): -
- Anthony (8/5): - L emplacement Un peu vieillot et les lits sont un peu trop petits et moyennement confortable
- kevin (10/5): Definitely right on the water, quiet and reasonably priced. - Sound of the ocean at our feet, very quiet. Great eateries nearby.
- Martí (8/5): -
- María De Lourdes (10/5): -
- Julia (8/5): -
- hector arturo (10/5): - la cercanía con el mar , la vista desde nuestra habitación, todo muy limpio BAJABAS LAS ESCALERAS Y TENIAS EL AGUA CON LA BIOLUMINISCENCIA FUE INCREIBLE
- Arturo (10/5): - la ubicacion
- sjirk (9/5): Geweldig verblijf meteen aan prachtig strand! - Locatie pal aan zee! Kamers met groot terras aan zeezijde. Prachtige zonsondergangen en rust! Vriendelijk personeel die graag op vraag helpen en koffie voor je zetten. Ook is er drinkwater beschikbaar. Er heerst een ontspannen sfeer. Fijne bedden in de 3 persoons kamers. Jammer dat er weinig faciliteiten in de kamer zijn. Geen servies, maar op verzoek alsnog wat geleverd. Een waterkokertje en koffiezetapparaat zou fijn zijn.
- Frédéric (10/5): Incroyable - L’endroit Rien
- Augusto (10/5): La mejor relación precio-Valor en Holbox - El precio fue inmejorable, las áreas sociales son muy básicas y no tiene piscina. Pero si ubicación frente al mar fue increíble. La habitación con vista al mar, el mar está a escasos 4 metros. Hay hoteles más bonitos y elegantes a su alrededor pero con precios altos. Este hotel es perfecto para ahorrar dinero y estar con una vista increíble, lo repetiría sin duda alguna. La habitación es muy cómoda, limpia y con buenas camas, el agua caliente en la habitación fue perfecta. A la hora del check out pudimos dejar nuestras maletas en el hotel hasta la tarde sin ningún costo y nos sentimos tranquilos de dejarlas ahí. El hotel está un poco retirado como a 10 cuadras del centro. Y a pesar de que es una isla pequeña. El calor y las calles con mucha agua no se si sea cómodo para caminar hasta el centro. Por eso alquilamos un carrito de golf. Esto podría incrementar el costo y quizás valorar quedarse en un hotel más cerca, Pero repito la cercanía de la habitación al mar vale oro. No lo cambiaría. Quizás puedas usar taxi. Son bastante economicos para moverte al centro. La distancia al centro, Pero no es tampoco algo para decir que no me gustó.
- Christophe (8/5): Excellent stay in best waterfront location and with friendly staff -
- Araceli (10/5): Excelente hotel. - La playa es muy bonita. El personal de la admisión, todo estuvo muy bien, lo recomiendo. Solamente que en estas fechas llovió mucho y las calles estaban inundadas.
- Espinosa (8/5): Hospedaje bueno - La ubicación y la calidad de precio. Falla del clima. No salió agua caliente
- Juana Elena Sanchez (9/5): - Que está bonita la.. Vista Que le. Falta mucho mantenimiento y limpieza a las habitaciones. Mi baño tenía unos jabones usados y las almohadas olían mucho a humedad
- Alejandro (10/5): Exceptional -
- Brown (8/5): Great value and location is amazing. - Location is excellent, room overlooking the water is amazing. Facilities are a bit tired, showers etc could do with updating.
- Anastassia (8/5): Very good -
- Manish (10/5): Exceptional - The waves literally break on the foundation of the building. We had a few different rooms to accommodate my family. My parents had the partial sea-view room which was decent. No views from inside the room but you can see the ocean from the front deck. My son had a no-view room which was functional, but dark. My daughter and I split the family suite on the top two floors. That was amazing and is highly recommended! The views are amazing and I left the door open at night to hear the waves. The people working here are great and helpful. It's an easy walk on the beach to a number of beach bars/restaurants, and there's a tiny area a few blocks away with a shop and some more restaurants.
- Vicky (8/5): A good, budget friendly place to stay right on the beach. Property is a bit dated but kept clean. - Right on the ocean! Our room opened up to the balcony with the sea right below. Food trucks and restaurants close by. A bit dated. Fridge wasn’t that clean. A bit far from the centre.
- Claire (10/5): Hospitable, relaxing, authentic, cost effective, directly in the beach - Perfect location, easy bike rental and access to the city centre, low key and relaxing atmosphere.
- Ivan (10/5): Excellent place with great locations - Perfect location
- Miguel (10/5): Get ready for beauty! - Super Nice in front of mama Ocean!!! Nothing!!
- Laura (10/5): Exceptional -
- Irene (4/5): Disappointing - The structure is in an incredibile position on the sea but not well maintained. Due to a storm we had the sea water entering in the room one night, they changed us the room but there were several small problems in the new room (sink leaking, ants...) In general there is a big potential but it's a bit unexploited.
- Dariusz (10/5): Exceptional -
- Dariusz (10/5): Exceptional - Great property with the beach front access just step away. Awesome
- Maria (8/5): Was ok. - Location is amazing. The landscape , the sound of the ocean. The beds was uncomfortable.
- Véronique (8/5): Worth the view but if your looking for fancy it’s not the place - It’s right on the beach, so amazing view It’s a little rustic but for the price it was good value and the view was worth it It’s a little far from the center of the island and we inly can get there by taxi, they don’t rent golf cart for this side of the island as it gets floaded. The bathroom could use a refresh. The outside lack maintenance
- Claudia (7/5): Good -
- Juan (4/5): Valorado anteriormente. (Estancia larga). - Valorado anteriormente. (Estancia larga). Valorado anteriormente. (Estancia larga).
- Madeleine (9/5): Really enjoyed my stay and will definitely come back. - Location is great, staff very helpful. Comfortable room. Sunset view is incredible and sleeping with the sound of the sea is marvellous. A little space to hang up clothes would be great Shower could be more powerful but was ok.
- Wojciech (10/5): Just perfect - Location Laud old air-condition on the upper level
- Allyson (5/5): Passable - UPDATE: My money was finally refunded after 3 weeks. I didn't get to stay there. They were damaged by a storm and cancelled the reservation, which is understandable, though they waited until 4 days after the storm (and 2.5 hours prior to my check-in) to notify me, so I was already on the ferry to Holbox with limited options for my vacation. They proceeded to charge my card and have not yet refunded it. Meanwhile I also had to pay nearly twice as much for a last-minute stay elsewhere.
- Nika (1/5): Awful - Horrible Outdated, very bad.
- Celina (10/5): Exceptional - The view!!! No beach front to walk too because its literally on the beach not a big deal because the view of that sunset was amazing
- Jacoba (10/5): Gorgeous property right on the water. - Location and view of the ocean was beautiful. Beds were very comfortable. Arranged a bioluminescence tour for us, that was wonderful. The receptionist was very polite and helpful. It’s a little far from town but worth it for the quiet.
- Evgeniia (7/5): Good -
- Marco (9/5): It was like a paradise - Location is perfect: front beach (very relaxing watching the see from room and property in general), close to punta coco and down town. It’s not a noisy place. It should have food service
- Firas (8/5): Very good - We thoroughly enjoyed the room with its stunning beach view, and the staff were kind and helpful. However, there is one major issue that detracts from an otherwise positive experience. Unfortunately, the hotel has a major issue with the WiFi, as it does not reach the rooms. Guests are forced to go to the common areas if they want to use the internet. Another major concern is the broken staircase that leads to the beach. One of the stairs is missing, and the rest are in poor condition. This caused my girlfriend and me to fall on our first day, as it was dark and she was injured as a result. This is extremely dangerous, especially for older guests. Despite these issues, the room itself was great and the staff were friendly and helpful. However, it is crucial that the hotel address the WiFi and staircase concerns to ensure the safety and comfort of their guests.
- Marlon (1/5): You can find much better places next to the ocean, Puerto Holbox Hotel i.e. - Only two items, location and staff people were amazing. Great people, they try the best given the bad circumstances, all of us clients arriving were in shock by the terrible conditions of the place and the cleaning of the ugly rooms is great! The communication for us to find the best ways to arrive from Cancun to Holbox, was unresponsive, not clear, and felt terrible not being able to connect and find right information. Apart from the great sight of the ocean, the whole environment is very unattractive or unpleasant to look at; offensive to the sense of beauty, rest, and relaxation; displeasing in appearance and even dangerous and risky specialy broken wooden stairs towards the beach. The rooms are disgusting, the decoration can not be more ugly, and the maintenance of the place is terrible (broken windows and mosquito nets; no curtains in some of the windows; lots of unrepaired old construction installations; not to mention they have no landscape work or idea. You can feel the lack of care in that making money-focused business. The corporation that owns the business does not let you get in touch with the nice people are attending the "reception" which by the way the closet-like corner represents the whole displeasing appearance of the place.
- Ignacio (4/5): Too expensive for the offer - Personal was really Kind and helpfull. The views are great Even if the view was great and this was high season, it is not etlhical to charge those prices for a room that has so many deficiencies. The owner should inmediately do some improvements (shower, Internet, sink, fridge...) The last time it was renovated is as old as the dust on the fan.
- Luis (9/5): Had a great time, staff was amazing and helpful. - Excellent location mosquitoes at night
- Picannkho (1/5): Horrible experience, left instantly the next morning even if I had booked for 4 more nights. - Nothing, was a horrible experience. I’ve travelled a lot and this was the first time I ever left a location. Bedbugs/flee bites, dead rats on property. Mattress was disgusting and horrible to sleep on. Whole place is run down, in the room all closets where broken. Unfortunate, this place could have such great potential due to the location. Seems the owners just gave up on it. For the requested prices you can get much nicer and upscaled places on Holbox. Tried to find a solution with the owner for compensation, however not to compensate. Overall poor hotel management. This stay cost a lot of discomfort, speaking with the hotel, Booking and mainly fumigating and throwing out my clothes to minimize bringing bedbugs home. Cost a lot of inconvenience without any compensation of the hotel for the nights I did not stay and I had double cost as I booked another place.
- Martin (9/5): Superb - Beach right next door. Location not so far from town centre. Erick was an excellent in customer service. There was no sargassum in that side if town. Clean beaches to swim in. Coffee available in the morning. Internet signal was poor. No vegetation in the property, it would have been nice.
- Eleanor (8/5): Great location however, the facilities are a bit run down and wifi did not work in our room. - The location was what made this stay for us. The facilities were a bit run down and some of the furniture in the room was broken/ didn't work. The wifi only worked outside near reception, not in our rooms. The wifi not working in our rooms.
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