Silka Cheras

Location: No 100, Jalan Cheras, Phoenix Business Park, Kuala Lumpur, Federal Territory of Kuala Lumpur, 56000, Kuala Lumpur, MY

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Free WiFi
• 24-hour front desk
• Luggage storage
• Concierge service
• Elevator
• Shopping on site
• Breakfast available (surcharge)
• Safe-deposit box at front desk
• Free newspapers in lobby
• Limo or town car service available
• Smoke-free property
• Grocery/convenience store
• Free self parking
• Ballroom
• Banquet hall

Rooms Available

• Superior Room

  1 King Bed OR 2 Twin Beds

  279 sq feet

  
  

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - 32-inch LED TV with premium channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and free toiletries

  Practical - Safe, iron/ironing board, and desk; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No windows

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Bidet
  • Room service (limited hours)
  • Daily housekeeping
  • Premium bedding
  • Free WiFi
  • No windows
  • Free cribs/infant beds
  • Bedsheets provided

• Silka Suite Room

  1 King Bed OR 2 Twin Beds

  474-sq-foot room with city views

  
  

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - 32-inch LED TV with premium channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and free toiletries

  Practical - Safe, iron/ironing board, and desk; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Bidet
  • Room service (limited hours)
  • Daily housekeeping
  • Premium bedding
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided

• Deluxe Room

  1 King Bed OR 2 Twin Beds

  344-sq-foot room with city views

  
  

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - 32-inch LED TV with premium channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and free toiletries

  Practical - Safe, iron/ironing board, and desk; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Bidet
  • Room service (limited hours)
  • Daily housekeeping
  • Premium bedding
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided

• Family Triple Room

  3 Twin Beds OR 1 King Bed and 1 Twin Bed

  409-sq-foot room with city views

  
  

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - 32-inch LED TV with premium channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), and room service (limited hours)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and free toiletries

  Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

Guest Reviews

• Ebrahim (4/5): Not good for Guest with allergies. - I have allergies and the hallway served as it was a bit moldy and dusty. The carpet was dirty.
• Flyer10812042403 (10/5): short stay vacation - very nice... receptionist friendly. easy to deal. help for everything. enjoy the stay. love the environment... strategic area. its nice to stay. will come again next time. really recommended and im enjoyy it. love it and thanks you so mu h...
• C8988LXjerryh (10/5): Worth of price - Good counter experience with yaya and norliyana they are good for assisting, room was worth of price, just the building not looking that good
• teng lake (4/5): Holiday - The property is pretty run down already, not worth for the price paying for it. The only plus point is near a train station.
• Escape02270801820 (10/5): Hotel Stay made our day - I’m staying this hotel since it’s opening. I chose this hotel because the location is very convenient to public transport as well as own transport . The free parking to hotel client add more comfortable to us in a busy and expensive parking rate in city. The staff at this hotel are very friendly and helpful throughout the stay. The room really very spacious, very clean and very comfortable gives us sleep as like home. Currently I’m staying almost 3 months continuously , its really gives more pleasure stay as the staffs hospitality made our retreat more enjoyable
• Vacation00836891211 (10/5): Good hotel and good service - Jessy and Noor at the reception gave a warm welcome and arranged my check in promptly. Excellent service. Will come again. Very happy with Silka hotel cheras. room always clean. Housekeeping always ready to help. Thanks very much xxxxxxxx
• Roving07343537847 (10/5): Change my room - Tq for all kind staff... Hopefully will come again.... My children also have a nice day at here... Mostly we all have some fun... Hopefully will come again and meet all staff again... Tq to amirul, mira, noor, for kindly service.... Tq again for all of u...
• aimanh679 (10/5): great and awesome..staff very helpful - clean and calm.. recommend.. the staff name mirul very familiar and helpful.. he is the best customer service i ever met..well done.. will repeat after this.. great hotel, afforadble price..nice breakfast…………………5 star………………………………..
• aaronsR192YM (10/5): A great stay with friendly staff - Silka is located right by the MRT and a shopping mall while being close to a street full of Chinese restaurants. The rooms are old, but have character and great value for money. The staff are great. I was served by Noor - she is a very helpful and cheerful receptionist.
• Robert (2/5): - Lists pictures of a bustling attached mall, but it is an abandoned mall with one shop for used furniture. The restaurant is not appealing and a nearby bar and grill was filled with sketchy types. The carpet had multiple holes and burn marks.
• Chan (6/5): - Need more security
• Nomad14837833091 (2/5): Disappointing Iftar Buffet Experience with Poor Service and Food Quality - I had a very unpleasant experience at the hotel's iftar buffet yesterday with my family of six. Despite arriving early, we were given a table at the entrance next to the lobby, which was extremely noisy due to the presence of many loud Chinese tourists. The smell of smoke was also very disturbing. Despite there being empty tables inside, the staff refused to transfer us. The food was not up to the mark either, with many dishes being either too salty or too sweet. Overall, I would not recommend this place for iftar, as the price paid is not worth the quality of food and service provided.
• Seaside03124306075 (10/5): Positive comment for all the Silka Cheras Staff and management team - It’s look like an old hotel but it’s a very clean hotel room and surrounding. Good service and staff as well. Food is superb and thanks to Ms Caemen always attentive to us. We definitely will come here again. C u again Caemen and team..
• OOI (4/5): not as good as before - the cleanliness of the hotel really need to improve. the pillows, pillow cases are molded and smelly. the toilet bowl are stained.
• Abd Rahim (6/5): - I have stayed at Silka Cheras a
• Ghuan (4/5): - There is no hot water in the bath room (Maybe the water heater is malfunctioning) Also, there is no towels when I checked in the room, have requested from the staff for few times, and it was delivered after an hour Thus, do not have any restaurant beside the mall, have to drive out or delivery for food
• Sri (10/5): Clean & comfort - worth for price for stay. But no any restaurent in the mall beside old town. Very less option for customer to dine in. Need to go out or order online delivery.
• Christopher (8/5): - The hotel is located jus
• Chu (4/5): - Condition worst
• Verified traveler (10/5): Good - Just a great place to stay
• EsmondLee (8/5): - In need of more cleanliness in the room & hopefully be able to provide Disposable toothbrushes & toothpaste for much conveniently.
• Verified traveler (8/5): - Hotel bersih,
• Prakash (8/5): - Hotel interior old and smell on room carpet. Light too dimm. Overall just OK.
• Verified traveler (2/5): Avoid if you have a choice. - The breakfast was the absolute worst I’ve had in all my stay in hotels all over the world. Coffee was tasteless, food was barely replenished and badly cooked, as if in a rush. After the first day’s breakfast that we paid for during the stay, we decided to forfeit the rest of the breakfasts at the hotel during the stay. Hotel has zero facilities and not helped by the fact that the adjoining shopping centre is a near deserted building. Never would I want to consider staying here again.
• Verified traveler (8/5): Good budget hotel - Comfort stay
• Val (6/5): - Pro: connected to the mall Cons: staff unfriendly, stains on room’s carpet
• Crystall_moon (8/5): - Mainly bcos this property is near to my fren's house. But overall, the room is good, clean & no foul smell
• Verified traveler (6/5): - no further comments as the roperties is a bit ol and need some improvement to the facilities
• Verified traveler (10/5): - it was in a great location. it was near a mrt station, and the mall next door had a pet show
• Verified traveler (10/5): - Good stay..
• Jack (8/5): - Nice, clean and comfortable room. Friendly and efficent staff.
• Verified traveler (8/5): - Value for money
• Verified traveler (8/5): Overall great place to stay - Nearby shopping mall has got nothing much to offer Nonetheless location of hotel is very good
• Ste. (8/5): - I am satisfy and happy to stay in this hotel regularly.
• Verified traveler (6/5): - It link to to the mall, and it link to the teain station, very convenient.
• her (8/5): - The staff very helpfull
• Verified traveler (6/5): - Good location to the MRT and the mall however the rooms are very LDR and need deep cleaning or fixing or replacement.
• Lynn (8/5): - Comfortable and large room
• Pragash (6/5): - The room was smell bit badly. Staffs are Super friendly. The location quit remote and far from restaurants and shops.
• PLSH (4/5): - 1) The room had no study chair when there was a desk (I had to ask for it) 2) when I drew the curtains to get the view of the city, view was beautiful but the ledge and the floor had so much dust and black spotted things that I had to call house keeping to clean the room thoroughly. 3) bed linens were stained with black and brown stains and had to ask them change sheets thrice. Even with the changed linens, bedsheet still had stains. 4) unable to sleep as I felt things biting on my skin throughout night. The next day, I checked the linens again and under the linens and saw black stuff/dots under the bed linens. 5) I could hear the people chattering from the room next door very clearly and they were chatting and laughing till about 5am in the morn. 6) the aircon appears to be very warm and was unable to bring it to lower temperature and was making clicking sounds. - Staff has been helpful by giving a portable air conditioner, however, it was noisier than the room’s air con. 7) towels were stained. Hotel staff, has been very very helpful and kind, and changed my bed linens and gave me new clean towels. However, after house keeping next morning, the refreshed new towels contained stains again. 8) no bath mat. Had to ask. 9) function room was decent. Food provided in function was good. 10) room was really big. A pity it’s not well maintained. Don’t understand why it’s a 4 star, had a 2 star feels.
• Verified traveler (8/5): - The room was so big and comfortable and cheap prices
• Verified traveler (8/5): Comfort stay - Comfort stay
• Kim Boon (8/5): Comfort Stay - Comfort Stay
• Lee (8/5): - Air conditioning on the curve room not satisfactory due to air flow & no facilities of gym 😓
• Verified traveler (6/5): - Chair is poor condition.shower is leakage. Air con is cook.
• Verified traveler (2/5): - Toilets are dirty & sofa has stain...& connecting room door cant be properly close.
• Verified traveler (8/5): - Walls between room very thin; I could hear the next door occupant sneeze.
• Anthony (8/5): - In KL to attend close relative’s funeral at nearby Xiao En Center. An economical layover hotel to rest for the night. Very thin walls between rooms; I could hear my next rooms occupants sneeze or cough😳
• RAVICHANDRAN (6/5): - Good
• Verified traveler (6/5): - It is near to MRT and shopping centre. But not suitable to walk outside, a lot of contstruction and road works.
• Swee Hock (2/5): -
• Koluha (6/5): - 1. Ordered king but get twin 2. Bed sheets nid to change new 3. Shopping mall attached left not many shops 3. Chair in the room stained.
• Verified traveler (6/5): - Housekeeping poor. Room not clean properly had someone smoke inside the room. Can can see had cigarette.
• Verified traveler (6/5): bad, wont stay here again - room is very dirty. stains on the carpet, bedsheet, pillow, towel. the previous guest left a comment on the feedback card in the room saying 'used underwear under the blanket'. apparently the hotel doesn't even bother to read the feedback card and put a new one for the next guest. so i guess improvement is not this hotel's goal? other reviewers have complained about the towel and bedsheet stains but nothing was done although the manager replied improvement will be done. is it just their job to reply this generic answer and go back to doing nothing? the air conditioner is the room is hot, the air is only blown in one direction, and not circulating around the room. the temperature doesn't go below 21 degrees. room is not soundproof. i can hear people talking loudly outside, thus have disrupted sleep the whole morning.
• Verified traveler (2/5): - It was the worst hotel I ever stay... no towel & slippers in the room. The sink was stuck.. carpet was full of stain.. safety box is not working.
• Verified traveler (8/5): - Nice hotel with a cheaper price.
• Sal (4/5): - Hot water not hot No toiletries Booked king bed but gave 2 twin beds No soundproof, can hear cars passing by and people walking at corridor
• Verified traveler (6/5): No Windows and No English - The superior rooms are without window. If you click on show details, the print is there, but it is not specify on the main page. Our check in took more than 30 minutes as the hotel staffs could not find the name on the second room reservation, even though we booked two rooms together under one reservation number. We could not understand the English spoken by the hotel staffs. They could barely speak any English.
• Verified traveler (8/5): - Good ecperience.
• KIN SENG (6/5): - City view very noisy
• Verified traveler (8/5): Comfort stay - Good comfort stay
• Verified traveler (8/5): Comfort stay - Comfort stay
• Verified traveler (8/5): Silka Cheras Customer Service. - Check in was faster than most hotels. However; a change to another room had a rather high fare.
• JANICE SOUNDARI (6/5): Improvement needed - The stay was pretty good. Not satisfied with the bathroom cleaniness.
• Verified traveler (2/5): Worse stay in Cheras - The stay was not a good experience and worst than expected from the ambience of the lobby or drom the pictures posted on Hotels.com. The room arranged was located at level (3A) and it had a strong odour of cigarette or smoke even though the receptionist confirmed with us that the hotel itself is smoke-FREE. After entering the room, it was filled with unpleasant odour and humidity. On top of that, one of the employees (who was sent to check with the room) was not respectful and he did not show seriousness about the uncomfortable and unsatisfied with the room. In addition, the Wifi was poor as it did not allow other activities except messaging online. The bathroom was poorly design as it was 'FLOODED' everywhere after taking a shower. Besides, the room was old (not renovated) and lack of the soundproof system as we could hear conversations and steps of other guests from next door and the walk way. Since our stay was on Wednesday night, we could hear loud noise and live band music from lower levels. Overall, I would only recommend this hotel if you are looking for an easy BRT or LRT or bus transportation as it is located at a 3 minutes walking distance from BRT Taman Connaught.
• Chung Yen Rebecca (6/5): - Housekeeping has done a very bad job. The room lock ran out of battery and we have to wait out side our room and wait for about 10-15 mins to enter. When we arrive in the evening, we find NO SOAP & SHAMPOO in the room. The drawers to the sink unit cannot close and keep sliding open. Air-conditioner was not working properly. The service at the concierge is very good and helpful.
• CLR (4/5): Looks nice on the outside but bad on the inside - Stayed in a Superior Room (king bed). Room was really big that you felt it was so empty; another King size bed could easily fit in. Room furniture was ok, but was really old stuff in the bathroom. Wifi was really bad; would say it’s almost impossible to use, also, only 2G speed in the hotel room. The only cafe at lobby for breakfast is a war zone; too many groups of tourist; everyone’s rushing to get food, till the extent of some even tucking in to their food beside the food station while waiting for it to be replenished. Total madness
• Jackee (6/5): Near to MRT station n shopping mall too. - I booked the superior room for my China relatives. They are pleased with the space in room. As they cudnt speak English, they could not request for some amenities eg, shampoo, soap, slippers,..
• Ash (4/5): Windowless and noisy - Bad experience. Stain carpets and no accessories from a basic toothbrush to a disposable slippers is not found. Catering more to the mainland Chinese crowd. As noisy as it goes with no sound proofing from the corridors to the windowless rooms. Not suitable for the light sleeper.
• peter (8/5): Satisfactory - Room amenities need to be improved - shower head holder, air conditioning unit; glasses, laundry bag. Tolerable noise disturbance as it's beside the main road.
• Verified traveler (6/5): - Overall is okay but maybe the toilet looks like poor maintenance
• Verified traveler (8/5): Short Stay - Comfort stay
• Agilan (4/5): Stained and Old. - Dirty. Stained. Old like. Unclean. No tooth brush. No toilet mat. No movie channels. Can hear noise from the next room. Unpleasant smell in the corridor to the hotel room. Loud door cause of the faulty door closer. NEVER TRUST THE PICTURES!
• azleen (10/5): Spacious room, comfortable - Near to city center. Friendly and helpful staff.smooth check in and check out.
• casey (6/5): Room spacious Mattress firm and comfortable - Housekeeping need to buck up. Room booked for 3 pax but all things provided are only for 2 persons. Stayed for 5 days but need to call housekeeping daily for things like Topping up of shower gel, toilet roll, bathroom floor mat, towel for 3rd person etc..
• Naz (4/5): - The pipe amd sink was leaking. The room smelly. Not provide toothbrush. Overall could i say, not really satisfied.
• Bea (4/5): A Hotel to stay only for convenience - The Hotel is nothing special, the rooms are really old and dirty. The sheets dirty and i wouldn't stay here again. The only good thing about it is that it is located in front of the MRT. That's it. Wifi not really good. The walls are like paper as you hear Everything that's happening in the other room next to yours. I couldn't even sleep because the people next door to me were so loud! Sorry Silka, but you really disappointed me. I am glad I only stayed 1 night.
• Az1sailor (6/5): Could be so much better. - Hotel is a bit run down. It is located in a shopping area that does not have many shops. The room maintenance could use to be better. Price is good and breakfast is decent.
• Verified traveler (6/5): - Hotel was OK, very large room but limited facilities in room.
• Aqhari (10/5): Parking - The place is quite good and clean. Just that the parking is quite expensive as i bring my own car. If you can give a complementary parking that would be nice
• Verified traveler (6/5): not so good and wasnt that bad either - the first night was not really good, air con was spoilt, no toiletries, the water.drainage wasnt that good. we made a.complaint the next day and a technician was send right.away to fix.the air conditioning. the hotel carpark is only the shopping mall carpark and a valet service. the carpark will.be closed after the shopping mall is closed so the guard will refuse entry to the carpark. my boyfriend has to park his car at the valet service for 10 ringgit. if you park in the shopping mall do remember to get complimentary parking from the hotel staff before you leave the hotel
• Pauline (8/5): Nice Hotel close mrt station - family trip to KL Very near shopping mall and mrt stations room very comfortable and clean Only breakfast with many group china tourist is nightmare......
• ermy (8/5): Nice hote to close city view - Nice room,i can see city view from my room.. the room space is comfortable.. thanks silka hotel
• DO (6/5): Old room, with hairs everywhere - Old room that needs some major upgrade. They need to renovate and upgrade their room especially toilets. There is mould everywhere at the edges. Towels are not white, but yellowish. Hot water is not working sometimes, same goes to air-conditioning. I saw long hairs on my bed, and in the toilet. Not sure if they actually changed my bed sheets and clean the toilet properly. It was disgusting And forget about the RM98 deals on Fave for the basic room (I think it's called deluxe or superior). You will be asked to pay rm30 extra to upgrade because that room type is sold out. LOL. If you check on Agoda, that room type is still available for Rm128. Basically, you're paying the same price even if you through Fave. Silka is just tricking people into buying the coupons and make you pay the extra Rm30 for your stay. Go to Bello&Bella nearby for a much much better stay. Smaller but cleaner rooms & cleaner towel. I've written review before but management doesn't seem to care when I returned for the second stay when I hope they could have improved, but no. LOL
• Ray (8/5): Easy for parking - 2nd time stay in this hotel..Not good as before. they didn't bother to read the request when booked online.hotel room not clean as my previous stay last year.
• Soo Chuang (8/5): Worth to stay - Good location n service.
• Verified traveler (4/5): Will not stay again! - We stayed at the Family Room for 2 nights. The carpet is not clean, a lot of stains, the toilet floor looks dirty and the most disgusting thing is that all the bath towels are very old and have turned grey and some are even torn! The bath towels look more like a bathroom mat. There is unpleasant smell in the room. The room is not sound proof. Can hear the occupants next door talking. s the hotel is situated near to the main road/ highway, it was very noisy. The breakfast was a dissapointment though we only had once.
• Verified traveler (6/5): Business Stay Hotel - Spacious room, but facilities just so so. Air conditional not working properly during my stay. The room will be a bit noisy (traffic noise), due to the windows not seal properly. Mattress & pillow not really comfortable, can be tell its lower grade material. Room amenities upon request (response average). Around hotel there's a mall, but the mall not fully operate. Near to newly operated MRT (Walk thru the Cheras Sentral Mall)
• Dami (2/5): Horrendous - My husband and I had just traveled for an extensive period and arrived around 9:30pm. So we were tired and eager to see friendly faces. No one greeted us and when I said I was checking in the lady 'helping' didn't speak a word to me until she had to. She was completely rude and condescending. The room itself was disgusting. there were brown and red stains on the carpet, walls and lamp shades. I wouldn't walk in the room or take a shower with out my flip flops. What an absolute dump! I wouldn't recommend this hell hole to my worst enemies.
• Mohammed (8/5): Ok - Rooms was very spacious a fair bit out from the main area of Kuala Lumpur, bathroom was not very pleasant and iverall staff knowledge and service was medioka
• Verified traveler (10/5): - Room is comfy, with a big window overlooking the main road
• Mr.Akmal (4/5): - that advertisement not as the rooms u see in the picture. i choose superior room, they advertise that the rooms have bathtube n view.. after done check in, suprisingly the the rooms is not as advertise, instead they said need to pay extra to get the room. well done !
• Grace (6/5): Convenient - The location is very convenient for travellers. However it depends on the room you get. Some room are terrible.. Which I happen to get it few times already. Its just due to convenience that I kept going.
• Charlene (4/5): - Stained carpet, fungus in shower, fixtures like toilet roll holder n vanity were falling apart, breakfast food was bad - cold eggs, empty buffet trays. Toiletries not provided from start. Smelly n run down corridors. Unfit to be classified "4 stars " on hotels.com
• MICHELLE TENG (6/5): - The Room Face to highway very noise.
• sha (4/5): Basic needs were lacking - Stuffs like toothbrush, bedroom slippers (mind you, carpet was dirty with cigarette me other stains), teaspoon/stirrers were unavailable. Requested for room to be made since 5am before we left for an outing and when we returned at 3pm, it was still unmade. Review showed that many good place to find food available at the mall beside the hotel but the mall turned out to be almost empty - It's a wonder that it is even in operation. Would appreciate if the hotel reviews were more honest and up to date. Not everyone enjoy 'surprises'.
• Mohd Gaifaral (8/5): Nice and confortable stay - Stay there since the nearest to hospital im going. But the stay is nice and comfortable. Practical nothing around the area. The mall beside is a ghost town
• Grace (6/5): - Friendly front desk.. Slow service from maintenance and housekeeping
• Verified traveler (8/5): - Nice and clean and worth it overall , I recommend to stay cheap in kl and use uber by 15 rm to klcc
• Verified traveler (8/5): Room & Services - highly recommended

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