Crystal Waterworld Aqua Collection
Location: Bogazkent Mevkii, Serik, Antalya, Serik, TR
Star Rating: 5 Stars
Property Type: property
About this Property
Luxurious Spa and Beach Amenities
Indulge in massages at the on-site spa and unwind at the private beach after a dip in one of the three outdoor pools.
All-Inclusive Dining and Entertainment
Enjoy meals and beverages at 8 restaurants and various bars, including beach and poolside options. Entertainment also includes an arcade/game room.
Convenient Facilities and Services
Experience dry cleaning services, a 24-hour front desk, and event spaces including a conference room. Additionally, benefit from airport shuttle and free parking.
To book your stay at Crystal Waterworld Resort & Spa - All Inclusive, visit our website today!
Important Information
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Contactless check-out is available.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Full-service spa
- Boat tours nearby
- Arcade/game room
- Comprehensive recycling policy
- Health club
- Parasailing on site
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Sauna
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Steam room
- Elevator
- Supervised childcare/activities
- Conference space
- Golfing nearby
- Arcade/game room
- Health club
- Safe-deposit box at front desk
- On private beach
- Full-service spa
- Pool umbrellas
- Billiards or pool table
- Wheelchair accessible parking
- Waterslide
- Snack bar/deli
- Turkish bath/Hammam
- Parking (limited spaces)
- Basketball on site
- Miniature golf on site
- Parasailing on site
- Playground on site
- Scuba diving on site
- Free self parking
- Airport transportation - pickup (surcharge)
- Free water park access
- Beach umbrellas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Beach volleyball on site
- Boat tours nearby
- Infant/toddler toys
- Banquet hall
- Children's games
- Children's toys
- Wheelchair-accessible van parking
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Change of towels (on request)
- Change of bed sheets (on request)
- Well-lit path to entrance
- Vegetarian breakfast available
- Energy-saving switches
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
Rooms Available
-
Standard Room, Terrace, Partial Sea View
1 Queen Bed and 1 Twin Bed
Balcony with partial sea views
Internet - Free WiFi
Entertainment - 24-inch LCD TV with satellite channels and pay movies
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Energy-saving switches
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Room
1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed
291-sq-foot room, balcony with garden views
Internet - Free WiFi
Entertainment - 24-inch LCD TV with satellite channels and pay movies
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Energy-saving switches
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Lowered peephole/view port in door
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Standard Room, Partial Sea View
1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed
291-sq-foot room, balcony with partial sea views
Internet - Free WiFi
Entertainment - 24-inch LCD TV with satellite channels and pay movies
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Energy-saving switches
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Family Room
1 Double Bed and 2 Twin Beds
355-sq-foot room with a balcony
Layout - 2 bedrooms
Internet - Free WiFi
Entertainment - 24-inch LCD TV with satellite channels and pay movies
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Energy-saving switches
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Honeymoon Suite, Jetted Tub, Partial Sea View
1 Queen Bed
538-sq-foot room, balcony with partial sea views
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - 24-inch LCD TV with satellite channels and pay movies
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, jetted bathtub, and rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Energy-saving switches
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Jetted bathtub
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Junior Suite, Partial Sea View
1 Queen Bed and 1 Double Sofa Bed
538-sq-foot room, balcony with partial sea views
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - 24-inch LCD TV with satellite channels and pay movies
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Energy-saving switches
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Guest Reviews
- uldes (10/5): - mycket rent ifrån personalen väldigt bra service för att vara så stort hotell 24h service o mat om man ville något
- ERTUGRUL (10/5): - Otel misafirlerine tatilde olduklarını hissettiriyor. Peki nasıl? Öncelikle hiçbir şey için bir koşuşturmaca yok. Her şey planlanmış ve belli ki üst düzey bir yönetim performansı var. Çalışanlar arasında ileriki yaşlarda yurdum insanları da var, ki bu istihdam beni çok mutlu etti, genç Türk çalışanlarda. Hijyen sorunu yok. Tek tavsiyem aquaparkta, kobra kaydırağın yanındaki kaydıraktan çıkışta su derinliğinin arttırılması. Oğlumla kayarken çıkışta alabora olduk ve derinlik az olduğu için kafamı çarptım. Yine de biz memnun ayrıldık. Başarılarınızın devamını dilerim.
- Nouar (2/5): La piscine super sale, ma fille, elle a pris une m - La piscine c’est trop sale ma fille elle a chopé un microbe , ça m’a coûté 3000€
- Soner (10/5): - Sehr gute hotel
- Aysun (4/5): - Beim Check-in im Hotel mussten wir 3–4 Stunden warten. In den Zimmern fiel alle 2–3 Stunden der Strom aus, wodurch es sehr heiß wurde. Es waren extrem viele Menschen da (ca. 3500 Gäste), darunter auch sehr viele Kinder. Das Essen wiederholte sich ständig. Auf dem Parkplatz wurde mein Auto zerkratzt. Kurz gesagt: Suchen Sie sich lieber ein anderes Hotel mit maximal 1500 Gästen, wenn Sie Ruhe, Ordnung, Sauberkeit und Qualität wünschen.
- Rafail (4/5): - Beim Check-in im Hotel mussten wir 3–4 Stunden warten. In den Zimmern fiel alle 2–3 Stunden der Strom aus, wodurch es sehr heiß wurde. Es waren extrem viele Menschen da (ca. 3500 Gäste), darunter auch sehr viele Kinder. Das Essen wiederholte sich ständig. Auf dem Parkplatz wurde mein Auto zerkratzt. Kurz gesagt: Suchen Sie sich lieber ein anderes Hotel mit maximal 1500 Gästen, wenn Sie Ruhe, Ordnung, Sauberkeit und Qualität wünschen.
- Hussein Qasim (10/5): - War alles perfekt 👌
- Ezgi (4/5): - Mutfak cok zayif ve kalitesiz neredeyse ac kalicakdik.aqualari cok ii
- Pascal (10/5): - Das Resort ist groß und es gibt unzählige Möglichkeiten der Freizeitgestaltung. Es fehlt an nichts. Das Personal ist sehr zuvorkommend und sehr höflich. Wir hatten einen schönen Urlaub und kommen sehr gerne wieder.
- Ali Shayan (8/5): - Väldigt bra valuta för pengarna och kan rekommendera resorten för familjer som inte vill betala en förmögenhet. Detta är ett 4 stjärnigt hotell.
- Giselle (10/5): - This was one of the best all-inclusive hotels my family and I have ever stayed at. The staff were exceptional – always polite, kind, and incredibly helpful. The property itself is massive, offering a wide range of amenities and activities for guests of all ages. The dining options were outstanding, with a diverse selection of delicious food available around the clock. You’ll find countless bars and snack buffets scattered throughout the resort, ensuring you’re never far from a quick bite or refreshing drink. The hotel boasts a beautiful, private beach with a beautiful coastline, perfect for a relaxing day by the sea. On the opposite side of the property, there’s a big water park, complete with exciting rides for both adults and children, adding an extra layer of fun for families. Evenings at the hotel are a true highlight, with top-notch entertainment every night. There are dedicated children’s programs, followed by impressive, diverse shows for adults. After that, the night continues with live music or DJ sets, each themed differently to keep things fresh and exciting. We had an absolutely wonderful time here and would highly recommend this hotel to anyone – it’s incredibly family-friendly, with something for everyone. We will definitely be back!
- Abdel (2/5): - Worst experience of my life
- Marco (4/5): - Positiv: Rutschen sehr schön und Essen ist gut. Negativ: Shampoo wurde erst nach zwei Tagen aufgefüllt (nach Aufforderung). Musik im kids club und bei der Kinderdisco viel zu laut. Tische werden beim Essen nur notdürftig abgewischt. Service absolut unterbesetzt und großteils nicht geschult.
- bünyamin (4/5): Cyrstal waterworld - Otel genel olarak fena değil en güzel yanı aqua parklar Fakat yemek ve temizlik konusu çok sıkıntılı. Geçen sene de bu otelde tatilimi yapmıştım o zmn da yemekler konusunda uyarıda bulundum ama daha çok geriye gitmiş durumda. 2 inci günden sonra yemek yiyecek bişey bulamıyorsunuz. Etlerin içinde devamlı sert şeyler çıkıyor. Aqua parklarin ordaki tuvalette 3 taneden bir tanesi açık onun da kapısı bozuk ve içi devamlı kirli. Tuvaletlerin temizlik konusu da çok sıkıntılıydi. Sonuç olarak seneye burayı tercih edeceğimi hiç zannetmiyorum
- Heidi (6/5): - Wir haben das Hotel wegen des großen Rutschenparks gebucht. Unser Zimmer war ganz schön abgerockt, Kanten an den Schränken ausgeschlagen, beide Kühlschränke der Minibar total gelb innen. Im Bad Ränder der Zahnputzbecher der Vorgänger. Unser Opa musste sogar umziehen, da auf seiner Etage ein Wanddurchbruch der Außenwand stattgefunden hat. Der Wechsel des Zimmers hat problemlos geklappt. Je länger wir da waren, desto mehr haben wir uns arrangiert und „eingewöhnt“ aber leider kein Vergleich zu unseren letzten Hotels in der Türkei. Leider hat das Rezeptionspersonal wenig englisch gesprochen (deutsch verlange ich schon gar nicht), sodass die Verständigung teilweise schwierig war. An der Gästebetreuung wiederum hat alles super geklappt, dort konnte der Mitarbeiter super englisch und einer sogar ein bisschen deutsch. Beim Essen war es immer sehr laut, das ist einfach der Größe des Hotels geschuldet (weiß man ja vorm buchen), die Auswahl war groß und gut, habe ich aber auch schon besser erlebt. Wir hatten viele russischeGäste, wenig deutsche, und einige Iraker/Iraner. Zusammengefasst würde ich sagen, war’s ok aber nochmal muss ich es nicht haben.
- Senad (8/5): - Das Hotel ist gut organisiert,ich kann wärmstens empfehlen.
- Murat (8/5): - Ein extrem grosses hotel, sehr angenehm vorallem für die famillien. Es hat mich mit den täglichen live band auftritten sehr überrascht. Das personal sehr zugänglich und nett. Sauber erhaltenes gym studio und das essen schmeckt lecker rund um die uhr😎
- Daoud Jan (10/5): - Enjoying for a week might will visit agin in future
- Ermal (8/5): - Es ist eine risige Hotelanlage. Die Poolanlagen sind gross und sauber. Es hatte genug Liegen. Besonders eindrucksvoll sind die Wasserrutschen. Positiv ist auch, dass das Hotel am Strand liegt. Je nach Gästeaufkommen, kann es am Buffet ein gedränge geben. Das Zimmer wurde täglich gereinigt(eher nur Aufgeräumt) und die Handtücher wurden gewechslet.
- Behzad (4/5): - I really do not recommend this place! the staff & services are just terrible and sometimes even rude! the in-room air conditioning system was just a mess and three of us ended up ALL SICK at the end of our vacation...the food quality is also below average as compared to other all-inclusive places I travelled before e.g. in Cancun. There are some non-fresh items that you see routinely in the buffet, and I am not sure whether they actually test them for expiration etc. we had a few instances of stomach upset immediately after lunch/dinner and so Please be aware of these items! The ONLY thing that I really enjoyed here was the late night music and bar.., I thinks that was actually very good and the ONLY reason I ended up giving an overall rating of Poor instead of terrible!
- abdullah (10/5): - Hele fijne hofel. Super service van de medewerkers en super vriendelijk. Enige nadeel is dat het veel lopen is binnen de accommodatie. De accommodatie heeft een omvang van 1 km.
- Yusuf (6/5): - Not like we expected unfortunately
- Sakib (10/5): - Excellent food, staff and service. Huge plot with several pools and many slides, multiple restaurants on site, good food
- RABIA (8/5): - Lots of different things to do and there is always something new everyday
- Lee (8/5): Dejlig stort hotel - Dejligt stort hotel! Massere af ting at lave! Og fin mad og stort udvalg! Service var okay. Det største minus var rengøringen. Men elllers et super hotel med familien.
- turgay (4/5): - Bei unserem ersten Tag, waren wir Nachts angekommen unser Zimmer war sehr sehr dreckig. Die Rezeption hat ein Mitarbeiter geschickt um unsere Bettwäsche zu wechseln. Wir sind rausgegangen haben uns das Hotel angeckut. In der Zeit hat aufeinmal der Mitarbeiter 50 Euro aus der Tasch meines Kindes genommen und 5 Euro reingetan. Wir haben unsere Wertsachen im Safe geschützt. Wir haben auch immer unsere Koffer immer zugemacht das hat uns immer Stress gemacht. Wir hatten ja Angst das der Vorfall wieder passiert. Obwohl da bei unserem Zimmer eine Nicht Strörens Karte war hatte der Mitarbeiter einfach unser Zimmer geputzt. Die Qualität des Essens war gar nicht gut. Das essen hat nicht geschmeckt. Wegen Corona haben sie auch kein Wasserkocher-Set ins Zimmer getan. Ich finde das komisch alle Hotelgäste haten keine Maskenpflicht. Nur das Wasserkocher-Set soll Schuld an Corona haben. Ich kann euch das Hotel garnicht weiter empfehlen!!!
- Vesal (6/5): - Overal good place but foods go cheaper and low quality everyday only saturdays are good and fresh foods. The soups are from the day before.
- Maria (8/5): Super - Les services proposés par l’hôtel sont super ! L’hôtel est propre et le personnel très sympa et agréable. Il y a beaucoup de gaspillage de nourriture et la nourriture et les boissons ne sont pas très bonnes mais pour le reste tout était super.
- Hanan (6/5): - The stay was ok the hotel was a bit out of date and lot a lot of restaurants open for all inclusive so not many food options.
- Y (10/5): - Voorzieningen waren maar eten viel mee
- Yaser (2/5): Slechtste hotel dat ik ooit heb gezien Te druk - Slechtste hotel dat ik ooit heb gezien Zeer vreselijke service Zeer vuile kamer, erg druk hotel bijna 800 mensen en een erg druk en rommelig restaurant
- Özlem (4/5): - Essen war verdorben.
- Verified traveler (2/5): STAY AWAY! - Not worth the money. Rude staff who don’t speak English. The resort is massive, but not clean. The worst vacation we had.
- Ilham (8/5): - O hotel em geral é bom , mais as piscinas tem muito cloro ( provocou alergias a os miúdos) e a comida é muito básica , não é propia de um hotel de 5*. À praia é muito boa , mais é necessário ter calçado propio para a praia tem muitas pedras….
- Bekir (10/5): gayet iyi bir otel - harika kaliteli güler yüzlü eksiksiz hizmet çok memnun kaldık
- Hayrullah (2/5): - Arrivé j'ai été aceuillis par une receptioniste aigrit, sec, non aimable, qui ne donne aucune indication sur l'hotel, qui ne comprend pas le turk, qui ne veut pas répondre au question, et souppire, à vous de découvrir seule, restaurant, serviette, plage, piscine, activité. Je n'ai pas eu la chambre prévu et demandé, il n'y a pas 2 lit une place comme indiqué dans l'annonce, mais 1 lit double et 1 lit 1 place, la porte balcon cassé 1 journee pour la réparer apres plein d' appels, 6 appels, coffre fort bloqué plusieurs appels aussi et attentes de plus de 3 heure pour la changer completement au final. Aucun dédomagement ne m'a été fait apres ma demande de remboursement. J'ai éte bloqué dans la chambre, meme pas déjeuné à cause de ces problèmes. Aucune place de transat au bord de la piscine tout le monde pose la serviette et partent. Jamais de drap changé, jamais de shampoing. Les chambres sont abimé. Douche joint moisit. La nourriture n'est pas fraiche, repétitif et brêves, viande pas fraiche, burger viande mélange poulet boeuf, patisserie sans goût. Restaurant bruyant, aucune place pour s'assoir, personne a de masque, les règles contre le covid ne sont pas respecté, aucune distance entre les personnes, même le personnels ne m'est pas le masque correctement sur le nez, le personnels technique n'a pas de masque quand il vienne réparer dans la chambre. Des gens qui ne sont pas de l'hotel accède à la plage privée de l'hotel par une petite ruel, ce n'est pas normal!! Deconseille
- Ali (2/5): - Je vous conseille pas j'ai paye 847 euro pour 5 nuit mais c'est catastrophique
- Ayat (8/5): For those who love slides - This is my second time at this hotel, and as I said if I repeated it, it means I enjoyed it for the first time. Precisely this year, the food was very good compared to the previous visit, especially the dinner, everything was excellent. It is important to note that the hotel is very large and those who have small children do not forget the stroller and those who do not like to walk a lot, this is not the hotel for him. I really liked the food, the slides, the swimming pools, etc.
- ABDULLAH (2/5): - Çok kalabalık ve kalabalığı kaldıramıyorlar hizmet sıfır tavsiye etmiyorum
- Mehmet (10/5): Otel ve hizmetler çok güzel ama temizlik üzücü - Otel çok güzeldi, etkinlikler, aqua park, ve servisler harikaydı. Bir tek temizlik ve maske kullanımı ciddi sorun. Bilmiyorum belki diğer otellerde de öyledir ama , hiçbir misafir maske kullanmıyordu. Ve yatak temizliği yapılmamıştı, oda servisini aradık gelen kişi maske kullanmıyordu, eldiven yoktu, serdiği çarşafların yastık kılıfı da kirliydi.
- Ali (2/5): Ali Duzcu - Es gab jeden Tag Burger 🍔 ich kann kein Burger mehr sehen außerdem war das fleisch trocken wie Pappe es, wurde mein Geld aus dem Safe geklaut hat sich kaum einer drum gekümmert, 970€ Insgesamt. Ich bin sehr enttäuscht und für das Geld was ich ausgeben habe ist das Hotel im 3 Sterne Niveau. Das nächste mal definitiv nicht mehr. Es gibt ein Fitness Raum es fallen die Geräte auseinander keiner kümmert sich um die Reparatur keine Getränke im Fitnessraum. Jeden Tag um 10 Uhr morgens pfeifen Geräusche wegen den Rutschen wie aus einem Fußballspiel bis spät abends Das Personal ist nicht sauber Arbeitet nicht sauber wollten mir im aller ernstes ein Teller mit Haare in den Nudeln geben nach dem informieren das haar rausmachen und wieder geben anstatt es zu entsorgen. Das Hotel hat keine eigene Parkplätze zumindest waren alle belegt und musste mein 150 tausend € auto an ein Platz parken wo das Security Personal garnicht sieht, es am nächsten Tag komplett zerkratzt war es waren Sachen abgestellt auf das Fahrzeug und sehr viele handabdrücke auf dem Lack vorne auf der Motorhaube und der Front habe mir von alles ein Foto gemacht. Naja ich bin sehr enttäuscht vom Hotel. Personal streitet sich vor allen Gästen. Ich werde es nicht weiter empfehlen!!!!!!!!!!!!!!
- Verified traveler (10/5): - Beautiful resort.
- DAVID (10/5): excelent all included water park hotel - Great hotel the staff are serviceability willing to assist you. Food choices are widen plus two free restaurants Mexican and Italian. Private beach, two swimming pools and water park with 9 slides
- Gokhan (10/5): Ein Traumhaft schönes Familienhotel - Ein Traumhaftes Hotel. Sehr sauber sehr groß sehr schön. Familiengeeignet viele Möglichkeiten was zu unternehmen im Hotel selber . Das Essen ist ein Traum alles was das Herz so begehrt. Ein Traum Bad mit sehr vielen Rutschen und zwei große Bäder wo eines davon links des Hotels ist und eines Rechts. Der Strand ist sehr sauber und sehr groß schöner Sandstrand .
- Vladimir (6/5): - Отель очень большой. В Турцию едут в основном к морю. Полоска пляжа очень короткая. Лежаки стоят в 10 рядов. Позагорать можно только на первый и 2-й линии. Если номера выходят на бассейн, то вечером до 24 об отдыхе можно не мечтать. Дискотека продолжается до полуночи.
- M.K. (8/5): - Schönes Hotel für Familien. Würde gerne nochmals dort Urlaub machen.
- Vladimir (2/5): - No service at all. Giant quees. Fungus in pools. Unefficient reception
- San (8/5): - Service, Küche sowie Reinigungspersonal Top. Rezeption, inkompetent, Klimaanlage ging nicht ich hab die mehr als 10x informiert und sie sagten jedesmal das jemand vorbei kommt um das zu reparieren. Ansonst Hotel Top Aquapark sehr schöne Strand sowie aussen Pool. Abgesehen vom Personal an der Rezeption würde ich gerne wider dort gehen.
- Verified traveler (8/5): - Les personnel du Hôtel les services de personnel les toboggans son très bien . Point négatif trois de bruit la nuit par des clients du hôtel et l’eau des piscines trop froides .
- Ufuk (8/5): - Otel çok büyük bol çeşitli yemekler güsel ve lezzetli bulunduğum oteller içinde en lezzetli yemeklere sahip diyebilirim fakat personel yeterli sayıda değil bence biraz bekletiliyorsunuz
- VALERIYA (8/5): Семейный отдых - Поселили нас в отеле по нашей просьбе рядом два номера. Номера просторные. Все есть кроме чайника, а он необходим, когда едишь с детьми. Убирались сначала женщина плоховато, а потом мужщина замечательно!!! Номера у нас выходили на бассейн и на шоу. Постоянно гремела музыка, мы на это пожаловались, т.к. днем плохо укладывалась внучка. Питание однообразное, под конец даже уже не хотелось есть, детское меню очень скромное, мало выбора и бывает даже острым. Официанты не какие, только под конец появился один официант немолодой, но очень шустрый. Шоу хорошие. Единственно, детские дискотеки поздно проводят и наша девочка только один раз выдержала. Детский центр хороший, но он не убирается!!! Пляж неплохой, только песок какой- то грязный, лежаки и столики не протираются. Есть пирс, альтернатива неприятному заходу в море. Навесы большие. Море практически было чистое, единственно маленькие рыбки покусывали ноги ближе к берегу.Отель большой, поэтому приходить на ужины лучше к началу. Вообщем есть и минусы и плюсы!
- jazz (10/5): - It's a great hotel and value for your money. the bedrooms, the pool, the food, everything is amazing. It was our second visit to this very hotel and we have really enjoyed. the staff is very friendly and helpful. thank you to all staff of crystal palace hotel.
- mahran (10/5): very very good hotel - it was very good hotel' the It was a great stay for us, highly recommended, mainly due to the pools and surfing, children's play area, food and cafes everywhere I had a lot of fun
- Sabri (10/5): - The Property was very well maintained. The room was very clean and everything worked just fine. The staff were very friendly and informative and supportive of all my questions and needs. The food was just too much and truly 5 stars. The pool was very clean and lots of fun. I would definitely recommend this resort to all.
- Verified traveler (10/5): - Aqua Park and shows for kids Swimming is really large size with nice restaurants and u can eat anytime because there are variety of restaurants which are open everytime.
- Serdal (10/5): Mükemmel - Süper bir otel
- Verified traveler (4/5): - I enjoyed the breakfast it was yummy every morning actually the best part of my stay I’m not the one to give bad reviews thus is not a bad review so I’m just going to tell how I truly felt, Sunbeds were very hard to find every day of my holiday Staff was told about it but I didn’t get results but I did give them an advise that guest shouldn’t be allowed to put towels out as early as 4am and should be allowed from 8am with only the hotel towels and not to use their own towels to save 4 sunbeds that they hardly use up as I did see family’s saved spaces on both of the pool area but only used one area resulting a waste of sun beds being saved up also everyone would be having a better sleep and not to be worry about the sunbed challenge at 4am. Overall would I recommend it personally I wouldn’t visit again
- Verified traveler (10/5): - Every thing was prrfect.great hotel except internet .internet was so bad.
- Verified traveler (10/5): - Alt var helt supert. Det eneste var kø og kaos i matsalen.Ellers ingen ting å klage over.
- Verified traveler (10/5): - Det va otroligt bra, jätte trevlig personal, grymt service :) va jätte nöjd :)
- sajjadali (6/5): - Issues in check in - I had booked the family room and I was insistent to take the family room as it was sufficient for me (3 adults and 2 children, and not 5 adults as has been quoted to your goodself). The choice i was given was either take two standard rooms or one family room and in both cases, I was asked for the payment of USD 509/-. Should no extra fee have to be charged, i will highly appreciate if you can instruct the concerned to refund the amount of USD 509/-
- Verified traveler (8/5): - Les gens gaspillent beaucoup trop la nourriture! c’est vraiment abusé ! On devrait mentionner sur les réservations un règlement supplémentaire et appliqué pour tous les clients qui font du gâchis. Sinon l’ensemble est vraiment très correcte pour le prix et services.
- Verified traveler (2/5): - The swimming pool was nice the sauna was good , the food was poor ,I eat almost the same thing everyday...at the end my money was stolen on my wallet on the safe...I am devastated....
- Verified traveler (10/5): - L hotel etait magnifique le personnel tres sympa la nourriture tres varié des bons cocktail super ...
- Verified traveler (10/5): - Everything was perfect except reception desk which is in total mess.
- Syed (10/5): - A great resort full of various activities catering for all age ranges.
- Verified traveler (6/5): - Staff was friendly and co-operative at reception, Food is good in quality and quantity. Location is OK and is outside town centre of Belek with no taxi facilities and you have to spend only 1-2 available taxis and have to accept their rate. Good hotel if you have your own car. Room is nice and clean. I do not have any hot water in room and no hot water in shower. Phone in room is dead and no ring tone in it, safe deposit box in room is not functional as well. I informed reception staff twice and they reassured me that they will sort out these 3 problems but no one actually did anything to solve these problems. I am not accepting these faults in hotel of such quality. So disappointed with overall service. Will not recommend it to any other who will go with their family.
- Verified traveler (8/5): - Was ok. But a trip for 7 days is really enough. After this the food and animation is repeating.
- hosam (10/5): - i like it really from deep of my heart the staff the Hotel the pools , its really awsome . thank you very much
- Muruvet (8/5): Nice resort. - The resort was amazing with a variety of different foods. One of the best resorts I've stayed in. The entertainment was good. It was a little out of the area but it doesn't matter if you're just staying in the resort. The game arcade was fun but a little expensive.
- Mahmoud (10/5): Wonderful Hotel for family - It was extreme experience for family holiday...every thing was above my expectation.
- Kimi_realest (10/5): - It was a lovely experience, but I feel like they need more staff that speak English.
- Jazz (10/5): Brilliant Hotel with Brilliant staff and Facilitie - We stayed one week in Crystal Waterworld. The hotel is just brilliant with lovely swimming pools, very pleasant staff, food was just amazing and evening entertainment. I was feeling really sad on my last stay to leave the hotel. I would always love to go there and I would highly recommend to everyone. Have fun!!!
- Verified traveler (6/5): Good for families with kids - Nice, good food, the stuff was weak in English , nice beach, nice pool, great water park
- zain (10/5): Very nice hotel , amazing , everything was amazing - Really very nice hotel very close to beach , the food was very tasty and a lots of type of foods my kids enjoyed in this hotel and may be will here next year
- jadir (10/5): excelent hotel - excelent
- les (6/5): Being so long made it impersonal - Room not cleaned first two days. Staff lacked basic english
- Husna (8/5): Child friendly hotel - Can not fault the hotel, the facilities were great esp for my 3 year old. Only disappointment was that most of the staff could not speak /understand english so communicating with them was difficult and stressful at times. Apart from that i could. Ot fault it.
- Bobby (8/5): Nice hotel. Close to the beach and kids activities - Had a nice stay. The kids loved it. Arrange for transfer before as taxis are a rip off.
- Jennifer (10/5): Sylvia from London - Fantastic waterpark, variety of slides for both kids and adults, several pools, one of them was massive, several pool bars, restaurants, pubs, 24 hr snack bar. Lovely staff, very friendly and helpful. Each night there was a different show- dancing, singing, acrobatics etc. Lots to do inside the resort especially if you like water, it's heaven. All inclusive great food, everything tasted amazing, all drinks included apart from imported spirits. If you tip the staff you get a VIP service. They love English and German guests there! Totally recommend!
- Jamal (6/5): Huge hotel - Huge hotel,delicious food, clean swimming pools, but dirty rooms and bathrooms, and when I asked for better and higher room, their answer was (I have cheap booking)
- Ebrahim (4/5): I did not like it all all - Everything it was closed in the hotel or sometimes open all the store and all the Resturant was close accepta buffet
- Verified traveler (10/5): nice - fantastic hotel perfect activeties
- Verified traveler (10/5): perfect - fantastic hotel in the all services recommended for all
- Verified traveler (8/5): nice vacition - good experiance could be better good service from the hotel for my honeymoon
- Rosalind (10/5): Great place to stay! - This hotel caters for 2,500 people. You would not believe it! There are ample restaurants, plenty of delicious food choices and great service. The staff are efficient, friendly and willing to do anything for you. The quality of the hotel is first class. The waterworld is fantastic! Great fun. The entertainment is great for kids followed by interesting adult entertainment. There was always plenty of activities going on and always something to do. Totally a family complex, good for young children and teenagers. Fantastic value for money!
- nedal (10/5): nice holiday - very nice hotel with perfect service
- Verified traveler (10/5): perfect - fantastic hotel i am enjoyed so mush
- Verified traveler (10/5): fantastic - amazing hotel
- Verified traveler (10/5): - amazing hotel the location could be better
- Verified traveler (10/5): nice - amazing hotel the location could be better but fantastic hotel
- baz (10/5): Nice hotel - It was a great hotel, good for families with kids, loved it, the only down side is they don't speak much English.
- nedal (10/5): - enjoyed very much the food is wonderfoul amazing hotel
- Naz (10/5): 5 star it is! Great everything! - Top quality hotel with amazing, all you can ask for all-inclusive food and facilities and shows. Would go next year if the wife permits it. WARNING: The only thing I would say is be careful on the waterpark slides. I fell off the balloon ring with my child and I had to manually experience the ride. The safety slide staff did not see me come off and sent further sliders down crashing into me. Luckily I was strong and able to cope with the challenge and protect my 4yr old (who thought it was all part of the ride:-) therefore did not get hurt. But I do have nightmares of it. Besides above slide safety... it is a TOP hotel and very friendly helpful and happy and honest staff
- Silvia (10/5): great family holiday - Fantastic! enjoyed everything about it. The staff were friendly. The food was good and we were surprised how the hotel remain so clean with so guess and 24 hour service. The only problem we've had was when we arrived really late the first night( past midnight), we were all tired with young children. We were given a standard room instead of a family room that we have paid for. The sweets shop selling turkish delights and stuff are sure value for money compare to the airport duty free and you can try before you buy too. So don't miss out on that.
- Verified traveler (2/5): No Rooms Available - My family and I arrived right before check-in time at 2 PM, we were asked to wait a while until the room is ready. Two hours later I was informed that no more rooms are available and that we will be sent a a different hotel belonging to the same chain for one night.
- Verified traveler (6/5): No way 5 stars ! - Poor customer service ,receptionists wr rude ,abrupt and unwelcoming..food was ok .i felt like I was part of herd . Im not sure how this hotel got a 5 Star rating !
- mms2020 (4/5): Not recomended - The hotel has bad musty smell in most of the areas . Water games are nice but crowded . Food is really bad in tast but good in varities . Dont buy anything from near by towns most of the things are half priced in antalya center.
- Verified traveler (6/5): Abrupt reception staff - Crowded, mediocre food ..lousy service ,very abrupt staff at reception .
- Vener's (2/5): - First of all, I got all my travel arrangements through Expedia which is our tickets to Turkey and a Hotel to stay part of the trip. I have two children 6 and 9 and my husband and I. For the hotel part my family supposed to join us thus I got TWO rooms from the Hotel through Expedia. By the time I was in the Hotel it took us to 5.5 hours to check in with tired children and seniors waiting in the lobby. The Hotel Staff was extremely rude. They told me that I cannot check in because according to Expedia I only have one child. Expedia also forget to inform them about my family for the second room. Hotel Staff told me that since its Expedia who gave the order I have to change my order through Expedia. Plus they were not familiar what Expedia is and they did not care about Expedia clients. They told me to solve my problem with Expedia. In order for me to solve I needed to call Expedia in US. Since, my phone is not working outside of the US, I had to ask Hotel. They said ok first but when I finally talked to someone from Expedia, they told me that I need to talk to the supervisor. Just before I got connected with the supervisor I got disconnected 3 times. Each od my calls to Expedia was more than an hour and I told them that I do no0t have a phone and I am getting disconnected and I gave them a number to call me in case we got disconnected. EXPEDIA did NOT call me back and the Hotel Staff told me that I cannot keep calling outside of the country. I do not have a car to take me so
Photos
