El Polo Hotel & Suites
Location: Av. La Encalada 1515 Surco, Lima, pe
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Accommodations
Experience comfort and convenience at El Polo Apart Hotel & Suites in Lima. Indulge in well-appointed rooms with modern amenities including air conditioning, a TV, and a minibar. Some rooms even feature a kitchenette and a cozy seating area.
Relaxation and Recreation
Unwind in the hot tub, work out at the fitness centre, or enjoy a refreshing drink at the on-site bar. With a 24-hour front desk and free parking, your stay will be stress-free and enjoyable.
Prime Location
Conveniently situated near Centro Empresarial de Surco, Jockey Plaza Convention Centre, and Oro Museum, our hotel is the perfect choice for both business and leisure travelers. Book your stay at El Polo Apart Hotel & Suites for a memorable experience in Lima.
Important Information
Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.
Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
Policies
Check-in: 01:00 PM - 11:00 PM
Check-out: 02:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Massage services
- Packed lunches
- Currency exchange
- Shuttle service (additional charge)
- Concierge service
- Grocery deliveries
- Wheelchair accessible
- Kid meals
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Happy hour
- Supervised childcare/activities
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Secured parking
- Garage
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Grand Suite
1 King Bed
258 sq feet
Layout - Separate living room
Relax - Private hot tub
Internet - Free WiFi
Entertainment - 32-inch LED TV, cable channels, and DVD player
Food & Drink - Kitchen with refrigerator, microwave, cookware/dishware, and coffee/tea maker
Sleep - Premium bedding, a down duvet, turndown service, and bed sheets
Bathroom - Private bathroom, jetted bathtub, and hydromassage showerhead
Practical - Day bed, safe, and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- DVD player
- Microwave
- Private bathroom
- Kitchen
- Bidet
- Room service (limited hours)
- Daily housekeeping
- Jetted bathtub
- Premium bedding
- Turndown service
- Free WiFi
- Down comforter
- Private spa tub
- No rollaway/extra beds
- No cribs (infant beds)
- Hydromassage showerhead
- Day bed
- Bedsheets provided
-
Senior Suite, 1 Queen Bed
1 Queen Bed
431 sq feet
Layout - Separate living room
Internet - Free WiFi
Entertainment - 32-inch LED TV with cable channels
Food & Drink - Kitchen with refrigerator and microwave
Sleep - Premium bedding, a down duvet, turndown service, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Day bed, safe, and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Kitchen
- Wardrobe or closet
- Bidet
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Turndown service
- Free WiFi
- Down comforter
- No rollaway/extra beds
- No cribs (infant beds)
- Day bed
- Bedsheets provided
-
Senior Suite, 2 Double Beds
2 Double Beds
431-sq-foot soundproofed room with a balcony
Layout - Separate living room
Internet - Free WiFi
Entertainment - 32-inch LED TV, cable channels, and DVD player
Food & Drink - Kitchen with microwave and cookware/dishware
Sleep - Premium bedding, a down duvet, turndown service, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Day bed, safe, and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- DVD player
- Microwave
- Private bathroom
- Kitchen
- Wardrobe or closet
- Bidet
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Turndown service
- Free WiFi
- Down comforter
- No rollaway/extra beds
- No cribs (infant beds)
- Day bed
- Bedsheets provided
-
Premium Room
1 Queen Bed
258 sq feet
Internet - Free WiFi
Entertainment - 32-inch LED TV with cable channels
Food & Drink - Refrigerator, minibar (fees may apply), and room service (limited hours)
Sleep - Premium bedding, a down duvet, turndown service, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Day bed, safe, and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Wardrobe or closet
- Bidet
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Turndown service
- Free WiFi
- Down comforter
- No rollaway/extra beds
- No cribs (infant beds)
- Day bed
- Bedsheets provided
-
Deluxe Suite, 2 Double Beds
2 Double Beds
592 sq feet
Relax - Private hot tub
Internet - Free WiFi
Entertainment - 32-inch LED TV with cable channels
Food & Drink - Kitchen with refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding, a down duvet, turndown service, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Day bed, safe, and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Kitchen
- Wardrobe or closet
- Bidet
- Room service (limited hours)
- Daily housekeeping
- Premium bedding
- Turndown service
- Free WiFi
- Down comforter
- Private spa tub
- No rollaway/extra beds
- No cribs (infant beds)
- Day bed
- Bedsheets provided
-
Suite Deluxe Twin
This room features a seating area, air conditioning, a TV, private bathroom and a mini-bar.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Sofa
- Dining area
- Wardrobe or closet
- Toaster
- Cleaning products
- Coffee machine
- Dining table
- Clothes rack
- Toilet paper
- Bottle of water
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Adapter
- Feather pillow
- Hand sanitiser
-
Junior Premium
This room features air conditioning, a TV, private bathroom and a mini-bar.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Wardrobe or closet
- Cleaning products
- Clothes rack
- Toilet paper
- Shampoo
- Conditioner
- Socket near the bed
- Adapter
- Feather pillow
- Hypoallergenic pillow
- Hand sanitiser
-
Senior Suite
This room features a kitchenette, air conditioning, a TV, a private bathroom and a mini-bar.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Toilet
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Sofa
- Dining area
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Terrace
- Dining table
- Clothes rack
- Toilet paper
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Adapter
- Feather pillow
- Hand sanitiser
-
Suite Deluxe
This suite features a seating area, a TV, private bathroom and a kitchenette.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Seating Area
- Toilet
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Sofa
- Dining area
- Wardrobe or closet
- Toaster
- Cleaning products
- Coffee machine
- Dining table
- Clothes rack
- Toilet paper
- Bottle of water
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Adapter
- Feather pillow
- Hand sanitiser
-
Senior Suite Twin
This room features air conditioning, a TV, private bathroom and a kitchenette.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Toilet
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Sofa
- Dining area
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Terrace
- Dining table
- Clothes rack
- Toilet paper
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Adapter
- Feather pillow
- Hand sanitiser
Guest Reviews
- cristian (7/5): - precio calidad, muy caro para lo que es
- Jose Manuel (8/5): -
- Jose Manuel (8/5): -
- Victorandres (9/5): - Siempre extraordinaria atención, especialmente en recepción. Debe mejorar la carta de bebidas y comida.
- Aziz (6/5): Hotel bien trop cher pour ce qu’il offre - Position en face de l’ambassade US Je mets une telle note en raison du rapport qualité prix inadmissible. C’est confortable sans plus mais clairement il ne faut pas exagérer. Ce sont des prix dignes de new york ou paris et encore dans ces deux villes on aurait droit a mieux. Cet établissement profite de sa position en face de l’ambassade americaine et c’est bien son unique atout.
- Rhys (8/5): -
- Cappelletti (9/5): Muy agradable - Personal y ubiccion
- Rodrigo (7/5): Melhor opção para ficar em Surco - Quarto limpo e cama confortável. No meu quarto havia tábua de passar, mas sem ferro. O banheiro tinha um bom tamanho, mas a pia era um pouco pequena, não havia espaço para colocar itens pessoais. Box com hidromassagem (não gosto), mas o banho era bom. Funcionários educados e solícitos. Café da manhã com variedades de pães, frutas, sendo possível pedir por omeletes customizados, por exemplo. Mesa disponibilizada no quarto muito pequena. Cadeira de madeira incompatível com a mesa (a posição não ficava confortável) e não podia ajustar. A temperatura do salão do café da manhã estava sempre um pouco quente, um pouco desconfortável. A academia é praticamente inexistente, não cabe mais de duas pessoas. Tem um esteira que a partir de certa intensidade não mantém a velocidade (pequenas perdas de velocidade), alguns pesos, um banco e um equipamento multifuncional.
- Patricio (9/5): Recomendado - Muy cómodo, muy limpio y muy agradable. N/A
- Christopher (10/5): - Quiet and clean
- Morales (4/5): - Ubicacion Atención de recepción y ruido de los extractores dentro del hotel hacia el cuarto que nos toco
- Karla (6/5): - Olor a moho
- Ayo pocaterra (10/5): - La Comodidad
- Pedro Luis (10/5): -
- Marco Zelasco (9/5): -
- Giancarlo (10/5): -
- Valeria (7/5): el hotel en si esta OK, pero tuve problemas x ruidos del aire acondicionado - Desayuno OK. Muy bien ubicado, en zona segura, con tiendas y buenos restaurant cerca. Tuve que solicitar cambio de habitaccion a la 2da noche, xq el ruido del aire acondicionado era imposible dormir. Intentaron arreglarlo, pero no es buen momento cuando uno esta intentando descansar. A mi pedido de cambiar el cuarto, accedieron dado el nivel de ruido interno.
- Sandra (10/5): - Limpio
- LUCRECIA (9/5): -
- Vincenzo (7/5): -
- Felipe (8/5): -
- Mauricio (9/5): A great hotel (fit for the “tetra de la America”) - The staff is great. They really go the extra mile to help the client experience. And if you want (for any reason) to stay out of the tourist crowds, this is the place to go. I loved everything. Maybe some fans of Palmeiras will complaint. But this hotel brought good luck to my CR Flamengo at the Libertadores final. SRN49
- Andrés (9/5): Muy buen lugar, cómodo y accesible - Cumple con lo que ofrece Le faltan zonas de trabajo conjunto
- Emelie (10/5): -
- Lourdes (9/5): -
- Lourdes (9/5): -
- Jose Manuel (7/5): -
- Tactical Defense - Lima (10/5): -
- Alfonso (9/5): -
- Icela (10/5): Calidad y garantía en tu estancia lo encuentras en Costas del sol. - Todo Solo les recomiendo que no se dejen guiar por cómo viste la gente las apariencias engañan, si alguien hace una reserva es porque tiene para darse el gusto de hospedarse en su hotel. Porque lo digo; porque los porteros se sorprendieron cuando ingrese y observaron a mi familia pensarían que no tengo para cubrir el hotel, jajajajja nadie sabe vida de nadie.
- Robert (9/5): -
- Lourdes (8/5): -
- Silvio (8/5): Uma estadia tranquila, mas que se esperava mais - limpeza, proximidade do estádio de futebol, funcionária da manhã que permitiu um late check out ( diferente da noite que disse que era impossível. Foi pedido 1h apenas) para um hotel 5 estrelas se espera mais Custo alto, café da manhã do 1 dia faltando reposição , quartos básicos com paredes finas. Se ouve tudo dos outros quartos . Funcionários falando alto no corredor logo cedo
- liz (10/5): -
- Ricardo (10/5): - Cerca de todo
- Dagmar (6/5): Bien - Lo espacioso de mi habitación Que no tenía piscina, no gimnasio
- Carlos (8/5): - Ubicación para fines de negocio Ruido
- Rivas (10/5): - El personas muy amable. El servicio muy bueno. Y la liempiesa muy excelente. Todo esta excelente.
- DAN (9/5): -
- Rafael (9/5): -
- ALONSO (10/5): -
- JAIME (10/5): EXCELENTE - La excelente ubicacion paa los tramites que tenia que realizar, comodidad, los servicios excelentes. Amabilidad del personal. Realmente excelenta hotel calidad y precio volveria a alojarme.
- Zeng (6/5): not match five stars - I think this hotel has three stars at most. The tariff is too expensive. Their service and installation doesn't match the price at all.
- Valère (7/5): Très bien, même si un petit rafraîchissement, surtout au niveau de la salle de bain, serait un plus - Déjeuner super bon! Décoration et équipement à moderniser
- Sergio (1/5): No se queden en ese hotel por ninguna razón - El personal cortes, y la ubicación fue la única razón por quedarme ahi. El precio es muy alto para el hotel que es, no tiene gimnasio lo que me parece pésimo de un hotel llamado El Polo. Ruido todo el día por construcciones adentro y afuera del hotel. Supuestamente es 5 estrellas cuando debería ser 3. El desayuno pésimo. La infraestructura muy pobre.
- Raul (10/5): -
- Christian (8/5): Boa localização, péssimo isolamento acústico - Localizado muito próximo ao Centro de Convenções. Fácil acesso. Isolamento acústico pessimo. Muito barulho vindo da cozinha, outros quartos.
- Carlos (10/5): -
- Diego (6/5): -
- Elizabeth (10/5): - The property was very clean, the staff was helpful and attentive, the room was clean and perfect
- Pedro (9/5): -
- Jacob (5/5): Voor kort verblijf OK - Personeel, super aardig Handdoeken van katoen, zo dik dat ze niet meer absorberen en je nog steeds vochtig blijft
- Greg (8/5): Over all, a good place to stay, in a nice and safe area with lots of good shops and restaurants. - We really likes the stuff, they were always nice and helpful. The room was large, nice kitchen and living room. Mariana, Nicole, Fiorella and Ivonne were always nice with a smile on their faces and willing to help all the time. The security guys at the door were also very nice and respectful. Lailani and all the dining/ breakfast area were very attentive and accommodating. Lailani remember every morning to make sure I had my decaf coffee. They were very responsive to (minor) repairs. The internet was not very good. It was spotty. It was a bit nosy when we wanted to keep the windows open but it was very quiet with them closed.
- Causo (1/5): Really bad - None None
- Ana (10/5): This was the first time I stayed in Surco, I stayed in the past in Miraflores and San Isidro and I liked this area of Su - Great location and very safe. I excellent transportation to and from airport.
- Verified traveler (2/5): Dirtiest hotel ever - Dirtiest hotel ever.
- Ana (10/5): - Everything was great ! Staff and service wonderful 👍
- Rudiney (10/5): - Very good but much expensive
- Fujun (9/5): Good enough - It's near my local client No
- bk_02024 (10/5): Why El Polo? - Location is good, convenient & adjacent to shops & interesting places Spacious room with my preferences accommodated Great food selection at the restaurant Room service was excellent Quiet surroundings Very friendly staff & my best compliments to the cheerful Otmaro, Daniela & Mariana. I had a pleasant stay. Looking forward to staying again soon!
- Ernesto (10/5): Exceptional -
- Kunduz (9/5): Overall was a great stay, very safe and clean. - Very clean and location is great Old towels, no cooking equipment, no gym
- Verified traveler (6/5): - Staff nota Very friendly, noisy maintenance. Full of bugging procedures.
- Tim (7/5): Comfortable hotel adjacent to high end shopping and restaurants near the American Embassy - Decent, modern hotel with comfortable bedroom and a decent breakfast. Located directly across from the American Embassy. Great location for anyone doing anything with the American Embassy. Nothing really....some local construction noise in the morning that was to be expected considering work was being done nearby.
- Ayesha (9/5): Superb -
- Carlos (9/5): Superb -
- KENNETH MARTINEZ (10/5): - Great location,
- Gregorio (10/5): Exceptional -
- Mauricio (8/5): Very good -
- James (10/5): - Great hotel, wonderful staff. In a beautiful location, everything right there, anything you need. Would definitely recommend and stay again.
- Jose (10/5): Excellent location and good property - Very clean and excellent location
- Ethan (10/5): Exceptional - Very clean, efficient, and convenient. Everything I needed! Great gym membership!
- David (8/5): Good stay have used the hotel again since. - Clean rooms friendly staff Room was a little basic but quite large.
- Caius (10/5): - Close to the El Polo new mall. Great location for that area. Far from Larcomar and Miraflores but a nice area with new shopping.
- Nikolay (8/5): Very good -
- Christopher (10/5): - What a nice surprise to find this hotel. Clean, great staff and good price.
- Jean-Pierre (10/5): - This place is fantastic, I felt safe it was very clean. The staff was phenomenal. I highly recommend staying at this hotel.
- Edgard (8/5): Very good -
- Ines (4/5): Disappointing -
- Gladys (10/5): Grear location! - Best place to Stay if you have an early appointment at the American Embassy! Location at it best, several restaurants, an open shopping center, Medical center, Banks, Pharmacy, Cinema theater, etc. Clean, confortable, big suites, great restaurant and awesome Front Desk!
- Mark (7/5): Nice, but Overpriced - Nice hotel, where I needed it to be, but very pricy. Also, breakfast was supposed to be included, but then it wasn't. Made me a bit unhappy with the hotel as I was leaving.
- Omar (10/5): - Excellent service and rooms
- FRANCISCO (10/5): - Atención del personal
- Timothy (7/5): Good -
- Omar (10/5): - The rooms are very comfortable, private and , near good restaurants, boutiques pharmacies, and everything you could need. I recommend this Hotel
- CONRAD (10/5): - very nice hotel this hotel could be anywhere in a major city in the world and it would atill be excellent
- maria (10/5): - Excelente servicio
- Luis Falen (10/5): - Limpios y acogedores
- MARIA FERNANDA REYES (10/5): - Excelente instalaciones
- carolina (8/5): - Muy bien
- Omar (10/5): - The best hotel I have stayed in Lima.
- Luis (8/5): Tipo de Servicio - Servicio Regular
- Luis (8/5): Problema con servicio de Internet - Buena atención solo lamentable el servicio de internet presentó problemas casi todo el día
- Verified traveler (8/5): ood hotel under conditions - Stayed here at the peak of the pandemic because of the location. Very clean. Hotel was short staffed and understood on delayed times. Vreakfast took more than 2 hrs and necer received it. Even though we paid and no refund was given.
- Marco (2/5): - NUNCA UTILICE ESTA RESERVACION POR EL COVID-19 Y HOTELS.COM NUNCA ME REALIZO LA DEVOLUCION DEL PAGO REALIZADO....MUY MAL SERVICO DE HOTELS.COM
- Christopher (8/5): Good hotel - It was good but the desk refused to give us a receipt for the vat tax. Other than that a beautiful hotel.
- sergio (4/5): - Poca flexibilidad para solucionar inconvenientes. Check in tardío a pesar de haber solicitado una excepción.
- Verified traveler (6/5): - Conveniente si trabajas cerca de Monterrico Surco, sin embargo ofrece muy pocos servicios para ser un 5 estrellas.
- efernand2018 (8/5): Worth the Stay. - The hotel is located in very good location in Surco Lima, Peru close to the USA embassy and newly built mall. The interior wall paper in the hotel are very intriguing. Great value for money. Room are quite neat and well maintained by the staff. All the staff are quite courteous and well presented.
- S (10/5): - Todo ok. Sin problemas x
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