Hotel Gudauri Marco Polo
Location: Gudauri Resort, Kazbegi, 4702, Kazbegi, GE
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Experience the ultimate mountain getaway at Hotel Gudauri Marco Polo, where adventure meets luxury!
Ski-In/Ski-Out Access
Embrace the thrill of the slopes right at your doorstep with our convenient ski-in/ski-out access. Enjoy seamless skiing experiences with Kobi Ski Area just moments away.
Relaxing Amenities
Unwind in our indoor pool or indulge in a delightful night out at our vibrant nightclub. With complimentary Wi-Fi and a game room, there's something for everyone to enjoy.
Gastronomic Delights
Savor exquisite dining at our on-site restaurant or enjoy 24-hour room service in the comfort of your room. Start your day with a delicious buffet breakfast available daily.
Don’t miss out on this extraordinary escape; book your stay at Hotel Gudauri Marco Polo today!
Important Information
- If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities
- Fireplace in lobby
- Arcade/game room
- Nightclub
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Sauna
- Ski storage
- Designated smoking area
- Concierge service
- Picnic area
- Elevator
- Fitness facilities
- Supervised childcare/activities
- ATM/banking
- Gift shops or newsstand
- Conference space
- Fireplace in lobby
- Hiking/biking trails nearby
- Kayaking nearby
- Ski storage
- Breakfast available (surcharge)
- Television in common areas
- Arcade/game room
- Library
- Rafting nearby
- Nightclub
- Safe-deposit box at front desk
- Free newspapers in lobby
- Porter/bellhop
- Ski-in/ski-out access
- Mountain biking nearby
- Wedding services
- Ecotours nearby
- Billiards or pool table
- Tours/ticket assistance
- Wheelchair accessible parking
- RV, bus, truck parking
- Conference center
- Snack bar/deli
- Playground on site
- Ski equipment rentals on site
- Ski lessons on site
- Downhill skiing on site
- Snowboarding on site
- Snowmobiling on site
- Free self parking
- Airport transportation - pickup (surcharge)
- Snow tubing on site
- Ski passes available
- Free RV, bus, truck parking
- Rock climbing on site
- Banquet hall
- Horse riding nearby
- Wheelchair-accessible van parking
Rooms Available
-
Superior Twin Room
2 Twin Beds
Features a private balcony
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Bathrobes, slippers, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and access to in-room childcare; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Slippers
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- Frette Italian sheets
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
-
Superior Double Room
1 King Bed
Features a private balcony
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and access to in-room childcare; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- Frette Italian sheets
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
-
Family Room Standard
1 Queen Bed and 2 Twin Beds
527-sq-foot individually furnished room with a balcony
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and access to in-room childcare; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- Frette Italian sheets
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
-
Junior Room
1 Queen Bed
409-sq-foot individually furnished room with a balcony
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and access to in-room childcare; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- Frette Italian sheets
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
-
Family Room Deluxe
1 Double Bed and 2 Twin Beds
527-sq-foot individually furnished room with a balcony
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Bathrobes, slippers, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and access to in-room childcare; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Slippers
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- Frette Italian sheets
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
-
Suite
1 King Bed and 2 Twin Beds
893-sq-foot individually furnished room with a balcony
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - 2 bathrooms, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and access to in-room childcare; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- Frette Italian sheets
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
-
Standard Twin
2 Twin Beds
236-sq-foot individually furnished room with a balcony
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and access to in-room childcare; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- Frette Italian sheets
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
-
Standard King
1 King Bed
237-sq-foot individually furnished room with a balcony
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and access to in-room childcare; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- Frette Italian sheets
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
-
Luxury Villa
4 King Beds
2486-sq-foot individually furnished room, balcony with mountain views
Layout - 4 bedrooms, living room, and sitting area
Relax - Fireplace
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - 4 bathrooms, bathrobes, and a shower with a rainfall showerhead
Practical - Yard, safe, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 12 (12 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Slippers
- Fireplace
- Daily housekeeping
- Yard
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- Frette Italian sheets
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
Guest Reviews
- Rishabh (4/5): - Very small rooms, almost felt claustrophobic. Beds seemed to be very old. Basic service issues (had to make multiple calls even for small stuff like tea sachets). Staff seemed to lack basic etiquettes (didn’t offer help with bags when we were leaving). Almost, they levy charges for using most of the hotel amenities (like tennis courts, billiards tables etc)
- TALAL ABDALLA MOHAMMAD (6/5): - Horrible experience when I booked a suite! The upper room have ZERO air circulation!! Not even a 1 star hotel…
- AlanJ238 (4/5): Could be a great hotel, but oh dear! - Looks a good hotel, on paper, it ha so much going for it. But, house keeping is appalling, had to change rooms, the first had hair all over the bathroom floor, thick dust on the radiator, broken curtains, the list goes on, plus the generator below the window curs in at 6am with such force that it vibrates the room. Second room was a bit cleaner but still hair on the floor, house keeping are not doing their job. Further, food does not come up to expectations and runs out very quickly.
- Suffarnama (6/5): The only decent hotel in Gudauri - Probably the only decent hotel in Gudauri. The front desk staff was not helpful and quite grim. No one smiled! The lobby was a bit dull and badly lit. The room was basic, and the aircon could not be adjusted, or shut, so we had to ask for additional blankets. We were informed that the heating was shut off on 1st May. No one came to fix the aircon or the TV. Spent one night. They have an award certificate declaring the hotel was the best in 2016 - don't know how they got it !
- Juan (10/5): - Teona the woman at the reception was great and super helpful
- Jason (6/5): - Very good location to lifts , must of been out of season seemed understaffed , was clean. Bar??? The staff I did see were very friendly.
- SarahJ02 (6/5): Fine but not the best - Comfortable room, helpful desk staff. Gym was useful but not very well stocked and opening hours were limiting. Food was fine but lots of the local options were not available, which was frustrating. The biggest disappointment was that a member of the party left behind a small soft toy and when we called to ask for it to be sent on to our next destination, we were told that it hadn’t been found. No efforts were made to try and locate it and it’s sad that lost property is not handed in
- nishaa301 (10/5): Stay with Family & Friends - This was a very very pleasant forced stopover for us. We landed in Tbilisi with a booking to go to Qazbegi, but the roads were closed coz of the snow. We had to change plans and look for places in Gudauri which was on the way and a greta alternative to where we intended to go. We were lucky to find the Chalet at Marco Polo. We were a group 8 adults and 5 kids. We stayed with our friends and family in the Chalet and had the best time ever. The stay turned out costly for us owing to the last minute booking but we couldnt have asked for better place to stay. Ski resort and very well equipped with cleanliness and awesome food options at our disposal. Highly recommended to anyone staying with friends & family.
- 790redricka (8/5): Ideal for a ski trip - The Hotel is wonderful. Breakfast is great. Staff members are helpful. We rather experienced a slight disappointment that was uncalled for. There was no water in the bathroom for about two days. It happened to most hotels in Gudauri during our stay/trip. Overall it was enjoyable.
- R8939UU_ (10/5): Holidays in Gudauri - I think the Marco Polo Hotel is one of the best !!! Friendly, attentive, helpful staff. The rooms are cozy and clean. Convenient proximity of the elevator. The location of the hotel offers a quiet, family-friendly, secluded vacation. Inside the hotel you can find places and activities for pleasant leisure. The breakfasts feature a varied selection of dishes. The hotel itself provides equipment rental, as well as within easy reach, directly at the ski lift itself, you will find convenient places to rent with friendly staff!!!!
- HATEM (10/5): - Excellent property with Excellent service.
- 783gosiaj (2/5): I do not recommend it, Watch out for thieves in the cleaning service - After the first day at the hotel, I noticed that the cleaning lady had thrown away or taken 10 LifeWave patches. These are medical patches that I put on in the morning and evening. 5 of the most expensive ones were missing. 3 that have to be used in a set with others and 2 additional ones, so the losses are even greater. And besides, I need them on a trip for health reasons. I feel terribly bad because I don't think the person who took them knew what to do with them. Today was the final cleaning and things were missing again. This time sweets, a candy bar, local sweets with nuts and drops. Embarrassing, don't they pay the cleaning lady in this hotel to be forced to steal? Even sweets?
- richardmJ6878WN (8/5): The Good, The Bad and The Ugly - The Good. The hotel is situated right next to the chairlift that goes to the top of the beginners' green slope. It has its own rental shop on floor 1 that has knowledgeable and friendly staff. The hotel provides lockers for your clothes and ski equipment. You need to leave an ID. The shop takes CC. Lift passes can be bought just by the chairlift. The lobby has plentiful chairs, some books to read, some games behind the front desk, and several ATMs as well as a photo desk. There is a ski shop and a bank. There is a large restaurant where breakfast takes place. There is also a bar with an English Georgian menu and reasonably trained staff. Just off from the lobby by the lifts is access to a 4 lane 10 pin bowling centre, some pool and billiards, 2 table tennis tables and fussball. The indoor pool is lovely, and the indoor padel tennis is great. The front desk staff were polite and spoke fairly good English. The key cards worked all the time, unlike other hotels. The lifts are fast and frequent..although the top floor call button only has an up??? The 40" tv in the room was very easy to connect a firestick to. There was a nepresso machine in the room. Teabags, sugar, coffee, 2 glasses, 2 teacups, and saucers. There was an empty mini fridge. The bathroom had been renovated and was very clean. The shower was powerful, spacious, and hot. There are lots of shelves in the room. An iron and ironing pad, safe, drawers. Toothbrushes, vanity kit in bathroom. Soap and shapoo/conditioner in bottles fixed you wall Adequate European plug sockets, standing lamp. Breakfast was adequate with the visual spread of bread, meats, cheeses, yoghurt, some hot dishes, etc. Toaster, juices. The hotel provided NYE entertainment for young children from 7 to 9. Magician, games, santa. They booked a UK band..the Alleycats, who were great. The new GM, Nike, is passionate about making changes and is aware of some of the issues with the hotel. I feel that he will drive change in the hotel. He acknowledged that the staff should reply to guests with, "Let me find soneone who can help you" rather than "NO."The hotel replaced our nespresso machine with a Lavazza machine and supplied pods. They provided a complimentary bottle of wine and note when addressing my concerns about the room and mattress. The room service phone was answered promptly, and the delivery was swift. Corridors were cleared of plates quickly. The view was impressive from the balcony.room is clean, and room service/cleaning is good. The BAD There was no concierge, porter to carry our luggage on. However, one of the security guards helped. The hotel is a little dated, and opened in 1988, the corridors are a little dark. The junior suite we were in is rather dated and had a staircase to the upstairs area that had a double bed, 4 shelf tv cabinet, approx 40" LG tv on the wall The Internet did not require a password, but the max speed in our room was 9Mb/s, and movies on the firestick buffered constantly. I had to my phones hot-spot and use my data!! The bathroom needed an air freshener as it possessed an unpleasant smell, and the cistern kept getting stuck so that water constantly ran. The toilet itself was tucked away behind the door. Limited storage space. There were no wall paintings, pictures in the room The sofa bed is downstairs and is farctoo big for the room. When used as a sofa, it looks at the staircase, and there is no tv downstairs. There were no coffee pods for the nespresso machine. The safe is not bolted down and could be just taken. There was no uht milk. Upstairs, it needed a ceiling fan as it got quite stuffy. There was a chair and side table downstairs but no chairs or table on the small balcony. The room had a small water radiator in the bathroom and one under the window. The room had a guest booklet, but it didn't mention things such as the nearest shop, No coat rack or coat hooks. Vinyl floor covering. Breakfast toaster disappeared. NYE dinner was lo ely to see magician, santa and games in the lobby from 7 to 9pm, but then the kids and guests had to wait until 10pm to sit down for dinner. The hotel provided copious amounts of starters and main courses, but it was far, far too much, and so much food was wasted. I was told an extra bottle of water, 33cl, would be charged to my account....I paid 475 US for the meal for my wife and young daughter, and charging for a bottle of water seemed petty. The serving staff had mixed levels of English. The Alleycats were staying in a different hotel, which seemed strange.There was no cutlery on the tables or napkins.The housekeeper tapped on the doie, there was no doorbell, and just walked in. We had to keep the door locked. The spa pro idea massages but no sports massage, which seemed strange as this is a ski resort. The bowling, tennis, and billiards all cost extra.The. edge walls in the room were rather drab. There is no AC in the room. The UGLY. The mattress was extremely uncomfortable, and it caused me to wake over three times every night! I asked for a mattress topper and was given a mattress protector!. The mattress on the sofa bed was more comfortable. One coffee machine at breakfast is totally inadequate, and the coffee beans used were very bitter. Breakfast offered eggs of your choice, but when I asked for egg white omelette, I was told NO ..the hotel does not have them. I had to use a translator app to ask, and the omelette appeared. The staff did not seem that happy and were frequently chatting to each other and not looking. They needed to write down the orders. Eggs of your choice meant fried eggs, omlettes, scrambled eggs only. There was no egg menu. Recommendations In addition to the above observations, the hotel would benefit from a visit from an organisation such as LQA. This would provide the GM, Nike, with a list of key areas for development. Would I stay again? Only if the mattress issue is resolved.
- TarunG (4/5): Great place ruined by disastrous management - Marco Polo Gudauri is one of the most disappointing places I’ve ever stayed. Sure, the location is stunning, but that’s where the positives end. The rooms are bland and outdated, and the TV situation is laughable—only two channels worked. For the price, this is unacceptable. The service? Completely unacceptable. We were given a single tiny bottle of water per room, even though multiple people were staying in each room. When we asked for more, they shamelessly demanded 30 Lari (~$15) for just four small bottles. This kind of exploitation is ridiculous. Breakfast was no better. The staff spent more time clearing plates from our table than actually bringing our food. It took 40 minutes and seven reminders to get a basic omelette. And the coffee situation was insulting—they refused to give us coffee with milk but served it to other guests without hesitation. It felt like we were being treated as second-class guests. The in-house photographer was the only bright spot with decent skills, but their prices are an absolute rip-off. Charging 25 GEL for a single digital photo and 30 GEL for a digital and print combo is outrageous. It’s yet another way this place seems determined to squeeze every last cent out of its guests. The reservation process was the cherry on top of this disaster. We booked three rooms with queen beds, only to be shoved into two rooms with single beds. Their excuse? “We’re fully booked, nothing we can do.” If they can’t honor reservations, they shouldn’t be taking them at all. The lack of accountability was infuriating. This hotel is overpriced, poorly managed, and lacks even the most basic respect for its guests. I wouldn’t recommend this place to anyone. Spend your money somewhere that values its customers.
- ludmilak738 (2/5): A Terrible Experience – Avoid This Hotel! - A Terrible Experience – Avoid This Hotel! We recently stayed at this hotel, and it was the worst experience ever. From the beginning, I want to highlight that our room was supposed to cost $115 USD. However, when we arrived, they didn't have our reserved room available, and instead, we were given a substandard, filthy room. The room was smelly, dirty, with visible mold, and layers of long black hair everywhere. It genuinely felt like it hadn't been cleaned or vacuumed in months. We immediately requested a change, and the only option they offered was an "upgrade" for an additional $100 USD – simply for a different view. We barely managed to stay one night before deciding to leave, ultimately losing $500 USD in the process. Moving out was the best decision we made. I strongly advise against staying at this hotel. There are plenty of other newer, fresher options with better service and at a much more reasonable price. Save yourself the disappointment and choose another place to stay.
- DollyBirdScotland (10/5): Great choice - Adored this hotel which has great facilities and excellent service. One of the first international hotels to the area and maintains its high standards of service. Loved the pool and steam room. Great views and we also ate here for dinner and breakfast was our favourite hotel.
- dizzyb3 (8/5): As good a choice as any in the area - Visited as part of a Georgian road trip. We only stayed one night. The room was fine, bedding felt a little damp but the room was clean. A nice view of the mountain from the window. Dinner was included which was a buffet. There was plenty of choice. It would have been nice to order a glass of wine but no staff around to ask. The bar was soul less unfortunately. Breakfast again was fine, it would have been nice to be able to order an omelette or scrambled eggs too. There were a few coach / tour groups in so I guess it's an easy option to offer a buffet.
- ShantanuNewDelhi (8/5): Nice place to stay in Gudauri - The hotel is on top of a small hill and offers a great view. I found the reception a bit dark for my liking and the rooms a bit small though the bed was very comfortable. The breakfast was good but I found the table service at lunch a bit odd as plates, glasses, and cutlery were not laid out as my friends and I took our seats. The staff were very polite, especially in the restaurant
- hearncharles (2/5): Wont be back, wont recommend - The Hotel is not as advertised. Staff are very unhelpful and rude (except for the gentleman helping at the pool - he was friendly and was courteous to my family). It was so bad that we decided to check out early and pay to stay at another hotel. Wont recommend and wont be back. Hotel in desperate need of maintenance.
- 178vipinm (4/5): Bad experience overshadows the good - Location is awesome but services are poor. RESTAURANT staff is extremely rude and arrogant. As there is only one restaurant in the hotel they believe they can twist your arm at will. However the bad experience overshadows the good ones. Needless to mention that the hotel is built in a serene location. Everything else is substandard and don't deserve a 4 star rating.
- Roam51416585849 (8/5): Ideal place to stay in Guduari - We were weighing where to spend our holiday Guduari or Kazbegi. But Guduari is far better option. You can do day trip to Kazbegi. Marco Polo is a Well located hotel with a nice view. temperature is well controlled in the entire hotel. You don’t feel cold despite minus degree outside. Rooms are comfortable, temperature well maintained in the full hotel. You don’t feel cold despite minus degree outside. Lots of non sports activities in the hotel. They have a nice pool (wish the water was a bit warmer). Steam, sauna can be better. Irina was prompt in replying to emails for reservations. Good food options for vegetarians. Breakfast too has lot of salads, yogurts, cereals, fruits, cheese & eggless breads for pure vegetarians. Head Chef Liza was very receptive & helpful. David, bell boy is a very energetic promising youngster, who speaks good English & very helpful. The staff at reception - Lukas & Taos were very unreceptive & cold. Least bothered about guests. We had booked a Superior room particularly for a room with view of snow, ski resort (Guduari lodge facing). Despite having rooms available they were unwilling to allot those rooms to us. They gave us a room overlooking parking lot. However, we had to push hard to get room with a good view. That was great! On previous night, we had given all billing details to Lukas instructing him to feed in details so we do not waste time on check out next morning but he didn’t do it. Most unfriendly reception staff except Nina, who was smiling & helpful. After charging such high room prices, they give only 2 bottles of water per day, which is strange. Toiletries are mediocre All in all super place to stay (except the reception)
- OlgaS782 (10/5): Great value for money - Great value for money. I’m glad we choose this hotel over others despite of our limited budget. The location is great. They have a very nice breakfast buffet, food from a la cart is also nice. The serving in the evening is a little slow though. Pool and sound are very good. There are ski passes and rentals available, that was very convenient.
- ayas376 (10/5): Perfect Hotel for Ski Trips! - Loved everything about my stay at Marco Polo! The staff were very friendly and helpful and the hotel is super cozy and clean. There's a ski rental place directly at the hotel and you get your locker too. The ski lift for the Green/Blue run is directly accessible from the hotel which was perfect for us. The restaurant was great too and the food was delicious. There are many entertainment options such as bowling, pool, ping pong..etc. Everything was perfect. I highly recommend it and I would stay here again! :)
- Kamran (8/5): - A very cozy place to stay especially if you’re interested in skiing because the hotel is very close to ski area. The only thing we didn’t like was room temperature. It was quite cold. Otherwise the hotel and staff were very nice. Food was delicious.
- Abderraouf (10/5): Very good hotel - Very nice hotel, excellent location and good amenities.
- Jerome (10/5): 11 von 10 Punkten - Hotel hätte 5 sterne verdient.
- Anastasiia (8/5): Лучший в Гудаури - На мой взгляд это лучший отель в Гудаури.Не новый конечно,но конкурентов у него пока ,точно нет.Подъёмник прям у отеля,SPA в отеле,хорошие завтраки.
- Anastasiia (8/5): Самый лучший отель в Гудаури - Прекрасные каникулы в Гудаури!Остались очень довольны отелем,мы отдыхали с семьей в нем не первый раз и считаем,что это самый оптимальный вариант для отдыха и катания в Гудаури.Подъёмник сразу у отеля,в отеле есть SPA,хорошие завтраки.Отель не очень новый,но все ухоженно.Номера полулюкс уже прошли реновацию.
- Anastasiia (8/5): Самый лучший отель в Гудаури - Отличный отель!Подьемник прямо у гостиницы.Хорошие завтраки,есть SPA .В целом мне кажется,для катания самый идеальный выбор в Гудаури.Отель не новый,но все очень продумано и удобно.Обязательно ещё вернёмся !
- Onsy (8/5): - Staff are helpful and cheerful. Skiing and cable cars are just at the back of the hotel - 2 minutes walk. The view from the balcony.
- Onsy (10/5): - Staff are very helpful and always smiling. They are very polite.
- stefan (4/5): - makes no sense for there to be no heating when outside night temp is below zero. reception said 'heating comes on tomorrow' I have never seen staff and guests wearing coats serving in the restaurant 3 days in a row and a real challenge getting a heater delivered to the room, only good thing was the supervisor in the restaurant who was outstanding. breakfast was awful; juice is sugared water and when i asked for scrambled eggs it led to a row in the kitchen we could all hear
- Frank (10/5): Best stay in Georgia! - The staff, the food, the room, and the value were all excellent. Probably the best of all our Georgia stays.
- Aldrine (2/5): Highly not recommended! - The best decision I ever made in my entire life was book this place for just one night, dont think we could have gone through an hour more! For all the reviews and ratings online, must say the service was at best horrendous! For a resort in such a tourism focused area, most of the staff just could not speak english and responses if not clear were just down right rude! I would say most of the staff were not trained and if any may have been going through their training as we speak. That aside really dont think many of them want to be in the hospitality industry as thats exactly how it came across! You would be doing yourself a favor by trying an alternate resort. By the way a saving gravce was the stweard who helped us with our luggage, just wish i had tsken down his name to mention here as his customer service was exemplary. Other than that good luck.
- Verified traveler (8/5): Ski-in ski-out, great value - The hotel is in a great position at the bottom of the first lift. The rooms are clean and comfortable, if a little small and lacking in extras. The restaurant is very good and the service
- Ajay (6/5): Service was not great - The service was not up too the mark for the charges they charge for the hotel. We tried to get our room cleaned but no one was available. We tried calling the main reception couple of times during the day but no one attended and eventually we couldn't get the room clean and had to spend the night without any new sheets and towels
- Verified traveler (10/5): - Nice terrace , nice lobby, nice pool , just at the ski slope
- Verified traveler (8/5): Good location, needs renovation - Perfect location , next to slopes and local market which contains all essentials Rooms old fashioned, needs renovation ,
- Moshe (2/5): Worse hotel ever!!!! - On our check-in day we got a room stink out of cigarettes , asked to replace it , they took 45 minutes to find other room (by saying hotel is fully booked) , got into the new room , open the water to wash my hands and in a second the room was flooded (plumbing error they say it's first time but you can see that the carpet color was such that flooded few time + the cabinet down part was rotten due to water) Only after that they gave us a "better" room with Balcony. Breakfast didn't included Espresso or omlet so every morning I had to pay for both (staying was BB). EXPIRIENCE WAS SO BED WE CHECKED OUT 2 DAYS EARLIER AND THE RECEPTION MANAGER DIDNT BOTHER TO AS US WHY
- Verified traveler (8/5): Great location for the slopes - A great hotel for a ski break in Gudauri. The chair lift in a two minute walk from the chair lift and a ticket office nearby. The hotel includes a ski depot with rental facilities. The pool area is nice although hot tub small for the numbers who wish to use it after skiing. A very good breakfast selection was on offer including fresh crepes and waffles. Room was comfortable and well appointed.
- Verified traveler (4/5): Low service awareness - 1st room was stink of cigarettes 2nd room had a plumbing issues. We left 2days before check out time and they didn't bother to ask why - NOT RECOMMEND
- Mohammad (8/5): Ski holiday - Pleasant
- Anastasiia (8/5): Лучший в Гудаури - Хороший отель,рядом подъёмник,отличные завтраки.Удобный подъезд к гостинице.Внимательный и гостеприимный персонал,мы остались очень довольны
- Verified traveler (8/5): - I stayed for 7 nights over New Year's and overall, I enjoyed my stay. The hotel is conveniently located next to one of the ski area's lifts, so it was easy to go skiing everyday. It is also located very near to the supermarket, and some fantastic restaurants. The staff was extremely helpful and friendly, especially the restaurant staff and the guy guarding the room with the ski lockers. There were some things that were less than ideal. A lot of families with young children were at the hotel, which normally wouldn't be so bad, except that I could hear everything in the hallway from my room - including the running, screaming, and loud talking. The rooms definitely don't seem to be insulated against sound from the hallway. While the breakfast buffet was good, there seemed to be weird items some of the days, including pasta and french fries, which I suspect was catered more to the children. The pool and spa area was nice, except for an awkwardly small hot tub which had a very cramped maximum capacity of 4 people. Also, the check-in time was supposed to be at 2 pm, but I was unable to access my room until 2:45 pm on the day of check-in. Overall, I would recommend this hotel, but it seems to be more suitable for families with children, and not solo travelers.
- IRINA (4/5): העיירה נחמדה ומסבירה פנים, לא רצוי ללכת למלון הזה. - המקום מוגדר כחמש כוכבים, אבל בפועל לא יותר משלוש בכל מקום אחר. חווית האירוח התחילה ברגל שמאל, עם אוכל לא טעים, מלוח ולא מתובל טוב. חוץ מזה שהעלילו עלינו בנושא התשלום על הארוחה בטענה שלא נתנו תשלום נכון. סך הכל החוויה שלנו הייתה בינונית ומטה.
- murat (8/5): Nice Hotel - It was nice to stay this comfortable and clean hotel.Breakfast was amazing and variety of choices.We had dinner in hotel restaurant as well and price was ok and food was delicious.I recommend this hotel.
- Vimal (8/5): - Good stay. Lots of activities to do in the property as a ski resort. Good location. Improvements could be housekeeping and general in-room comforts.
- TAREK (2/5): Bad - The room was small and bad view..no tissues in the room and lazy employees
- Verified traveler (8/5): The hotel is situated in the best place of Gudauri - Overall a nice hotel. Service staff a bit slow and not really ready to give any advice about trip in the mountains. Poor menu in the restaurant. Nice facilities and games rooms, however many guests could not behave as expected in a 4 stars hotel. Drunk, noisy and loud till late. It took 30 minutes to check out because only two people at the reception and some clients had to complain about the final bill. For me the final bill was clear and the amount was what I was expecting.
- Alexander (8/5): - Отличное распоряжение,рядом подъёмник.В большинстве номеров есть балкон с прекрасным видом на горы.Очень хорошие завтраки.Номерной фонд чуть-чуть устал))но,в целом Отель произвёл очень хорошее впечатление
- Cath (8/5): - I love the balcony and its morning view and the food is awesome too.
- HORDON (8/5): Best in Gudauri - I enjoyed a nice breakfast and a view. If you stay alone, there is no village view. Don't miss the Today's Wine Special at a dinner time.They select affordable, good wine...
- Fahd (4/5): - الفندق لاباس فيه لكن لايوجد عزل بالغرفه حيث انك تسمع الي بالممر والي بالغرفه المجاورة إفطارهم محدود جدا الاثاث متهالك .. الوسائد والسرير رديئه جدا لاتصلح للاستخدام
- Dan (6/5): Städningen under all kritik - Ett f.d. fantastiskt hotell. Men det har schangserat och är delvis nedgånget. Vissa delar (spa-avdelningen t.ex.) är fortfarande jättefina. Lobbyn fantastisk. Städningen på rummet var katastrof. Det värsta jag varit med om. Jag sa till flera gånger, men det blev bra först efter omstädning. Detta upprepade sig var och varannan dag. Sade jag inte till så förblev det ostädat. De gick in och bäddade sängen, det var ungefär så mycket som städerskorna gjorde. Flera faciliteter på hotellet, såsom spa, biljard, bowling och t.o.m. tennis. Ski in ski out uppskattat.
- Verified traveler (4/5): - It is a ski resort, completely skiier-unfriendly. Ski lifts work until 16:00, but check out time is 12:00, and there is no room for skiiers to change the clothing after finishing skiing. So that the skiiers have to check out at noon, ski until 16:00, and then strugle where to change the cloth, and the hotel offers no help in this regard.
- Ilya (10/5): Отличный отель. Думаю один из лучших на горнолыжке - Большой хороший отель. Все чисто, шикарные завтраки и отличный ужин в виде шведского стола за дополнительную оплату, либо можно заказывать по меню. Ежедневная уборка, чистое белье и полотенца
- Verified traveler (4/5): - we were a group of 12, planned to stay for 5 nights there from 2 months before(paid total price) Our experience was complected! we get there 1 p.m, they told us check in time is 2pm & they didn't even ask for pass ports & paper work, at 2 p.m 2 of 5 rooms were not ready, unless they told us all queen rooms have balcony but they gave 1 double bed room instead & no cooperation or sympathy at all. we had to stay 1 hour more at lobby & wait for reception to do all paper work(copying all pass ports & room cards). we had very normal meals(in compare with other Tbilisi/Batui/Borjomi restaurants) at Marco polo hotel but in very higher price. the Shisha wa awfull & 4 times more expensive than other bars & lounges! just one of the staff was friendly & cooperating at bowling bar& the rest of them had poor English communication & were kind of rude to all foreign guests. we planned to leave the hotel 1 day earlier & we could not get a penny as a refund of approximate $1000 remained of our balance & one more very funny & important note: this hotel charge each 1 more little bottle of water you ask for 4 Gel insted of 0.4 Gel .
- Verified traveler (8/5): - No hot water for first 18 hours . Technical issue which was repaired
- Verified traveler (8/5): - The staff was excellent. They were friendly, helpful, and competent. The restaurant had amazing food. The hotel’s ski in-ski out was fantastic. I will stay here again.
- Verified traveler (8/5): - fantastic breakfast, room is quite big
- Abdul (10/5): Nice hotel close by chair lift - Very good hotel with good facilities. Skiing and chair lift facilities are just beside the hotel. Location is very good.
- Verified traveler (6/5): Nice hotel with a nice pool and jacuzi - The hotel was very nice and it has a direct access to the ski slopes which was amazing! It was strange that the entertainment in the hotel (Bowling, Billiard, Swimming pool and Jacuzi) only opens at 2h or 3h pm!! That was really a shame! The Junior suite was very nice but the bed was not comfortable. We booked the room with a sofa bed, however we arrived and the sofa was not opened and prepared. The staff was ok but not very friendly and smiling. Overall a good experience.
- Verified traveler (6/5): Hotel is ok it is not a four star - The good points are it has lots of good facilities bowling, pool, spa, (I had a very nice massage.but expensive.). kids club restaurant and bars. All at an extra cost and expensive. Unfortunately ithe rooms are tired although the rooms were ok it is not 4 star and is not clean. It's a good 3 star. At best. The staff and the service are terrible. They are rude and miserable . I ordered room service one evening and waited over an hour for some fries. No apology. When I checked out they gave me a bill for over 600 lari and it should have been 214 . I would not stay there again , when you go on holiday it is suppose to be a nice experience but. it was a very expensive miserable experience.
- N (6/5): Lovely hotel - Great hotel, staff - when busy - struggled to deliver an efficient service. Rooms could have been cleaner Great breakfast
- BRIJESHBHAI (10/5): Great location & comfortable - Great Hotel location with lot of snow around and very comfortable inside.
- Verified traveler (8/5): - Facilities such as indoor pool and spa were not functioning and we were driven to stay at this hotel to make use of these facilities in cold weather. Also, the scorer at bowling alley was not functioning; lane wood did not appear to be level. They tried to compensate for these shortcomings by good service and complimentary dinner.
- Olivier (8/5): very nice trip in Marco Polo - Great hotel, with very helpful staff and just at the fist lift for skying. but limited activities out of the hotel for little children breakfasts are great, lunch and dinners very tasty but sometimes a bit long to be served not all rooms have a nice view
- HC (8/5): great location by the piste and excellent for kids - The location is perfect for skiing (the ski area is not for advanced skiers), the room we had - duplex junior suite - was pleasantly laid out and reasonably sized. Staff were most helpful everywhere and the kids facilities & friendliness was amazing. For families travelling without kids, this might be off putting since kids are seen and heard everywhere. We tried the massage - good, the 'entertainment area' (pool tables, bowling, air hockey and xbox) was made well, but found it odd everything was payable. The only thing we didn't particularly like: there is 1 restaurant at the hotel and nothing else in walking distance.
- Baran (8/5): We liked it - Spent 4 nights 5 days with my family. The staff was helpful and with positive attitude. Kitchen can be better and with more options.
- laura (8/5): Great escape in the snow - We went during the off peak season before skiing had started but it was still a great snowy escape. Great location, lovely pool and hot tub. Food was average but the wine was good
- Khusrav (10/5): Excellent! - Despite it's location up in the mountains, Marco Polo is one of the best hotels we have stayed with our family. Considering it's location right on the skiing resort (you can actually put your skies on just outside of the door and slide down to the lifts from the hotel), it is perfectly located, the service is great, and the option of half board is the best for the skiing season!
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