Kelantan House

Location: 27, Kelantan Road, Georgetown, George Town, Penang, 10050, George Town, MY

Star Rating: 2 Stars

Property Type: Guest houses

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Instructions: Front desk staff will greet guests on arrival at the property. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

Amenities & Facilities

• Free WiFi
• 24-hour front desk
• Garden
• Wheelchair accessible
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Executive Room

  1 King Bed

  Located on the ground floor with city views

  
  

  Internet - Free WiFi

  Entertainment - 55-inch LED TV with cable channels and Netflix

  Food & Drink - 24-hour room service, free minibar items, and free bottled water

  Sleep - Premium bedding, a down duvet, and a pillow menu

  Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead

  Practical - Wardrobe or closet

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bidet
  • Bottle of water
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Rainfall showerhead
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Location - ground floor

• Love Suite

  1 King Bed

  226 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 55-inch LED TV with cable channels and Netflix

  Food & Drink - 24-hour room service, free minibar items, and free bottled water

  Sleep - Premium bedding, a down duvet, and a pillow menu

  Bathroom - Detached private bathroom, slippers, and a shower with a rainfall showerhead

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Slippers
  • Bidet
  • Bottle of water
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Rainfall showerhead
  • Private bathroom (not in room)
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Superior Room, 2 Twin Beds

  2 Twin Beds

  172 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 55-inch LED TV with cable channels and Netflix

  Food & Drink - 24-hour room service, free minibar items, and free bottled water

  Sleep - Premium bedding, a down duvet, and a pillow menu

  Bathroom - Detached private bathroom, slippers, and a shower with a rainfall showerhead

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Slippers
  • Bidet
  • Bottle of water
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Rainfall showerhead
  • Private bathroom (not in room)
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Leisure Suite

  1 Double Bed

  226 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 55-inch LED TV with cable channels and Netflix

  Food & Drink - 24-hour room service, free minibar items, and free bottled water

  Sleep - Premium bedding, a down duvet, and a pillow menu

  Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Slippers
  • Bidet
  • Bottle of water
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Rainfall showerhead
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Family Suite

  1 Double Bed and 2 Twin Beds

  258 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 55-inch LED TV with cable channels and Netflix

  Food & Drink - 24-hour room service, free minibar items, and free bottled water

  Sleep - Premium bedding, a down duvet, and a pillow menu

  Bathroom - Detached private bathroom, slippers, and a shower with a rainfall showerhead

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Slippers
  • Bidet
  • Bottle of water
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Rainfall showerhead
  • Private bathroom (not in room)
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Standard Room

  1 Queen Bed

  172-sq-foot room with courtyard views

  
  

  Internet - Free WiFi

  Entertainment - 55-inch LED TV with cable channels and Netflix

  Food & Drink - 24-hour room service, free minibar items, and free bottled water

  Sleep - Premium bedding, a down duvet, and a pillow menu

  Bathroom - Detached private bathroom, slippers, and a shower with a rainfall showerhead

  Practical - Desk

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Slippers
  • Bidet
  • Bottle of water
  • Daily housekeeping
  • Ceiling fan
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Rainfall showerhead
  • Private bathroom (not in room)
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

Guest Reviews

• Oliver (6/5): - Das erste Zimmer was ich bekommen hatte, war wirklich sehr basic, third-world-style. Dazu kam, dass es im Haus Renovierungsarbeiten gab und morgens mit Bohrhammer Wände durchtrennt wurden. Deswegen wurde mir angeboten, in den Neubautrakt zu wechseln, der ruhiger war. Allerdings musste ich für den "Upgrade" zahlen, selbst wenn mir ein Rabatt von 50% angeboten wurde. Ich hätte erwartet, dass bei solch unzumutbaren Zuständen der Gast ohne Mehrkosten umquartiert wird. Das neue Zimmer war Western-Style und neu, also ganz passable. Gestört hat mich nur ein Klimagerät, das direkt vor dem Fenster montiert war und recht lärmig war. Die Managerin, Chris, war sehr hilfsbereit und freundlich. Ich hatte jedoch Probleme mit dem Zugangssystem und konnte eines Abends nicht mehr ins Haus kommen. Die Person, die eigentlich den Nachtdienst machen sollte, hat jedoch tief und fest geschlafen und nicht mein Klingeln und Rufen gehört. Zum Glück hat sich die Türe dann noch zahlreichen Versuchen doch geöffnet. Gut ist, dass das Hotel in einer Nebenstrasse mit sehr wenig Verkehr ist, so dass die Lärmbelastung durch die Strasse vernachlässigbar ist.
• Takaomi (10/5): - hotel is safe & clean
• Yoichi (8/5): - This hotel is good for those who want to feel the atmosphere of the life in the old shophouse. I felt like I’m having a home stay. The location is not convenient to access to the historical sightseeing area, but you can use Grab.
• Michael (10/5): - Nice and clean and the front desk and other staff are nice.
• Morexette Marie (10/5): - George Town is a culturally and historically rich place, and staying in Kelantan House offers you the opportunity to experience what life was like in Penang in the 18th and 19th centuries. The location is also quiet even if it's right in the middle of the city. Will definitely stay here again.
• Paul (10/5): - Big thumbs up to all the staff in particular Marcus with his knowledge and anecdotes about Penang and he even went out of his way to write a list of all the local specialties to eat We were also allowed to check in 2 hours ahead Great service ethic Definitely will stay again 👍🤗
• Verified traveler (8/5): Nice environment - It's walking to many nice food. The staffs are very nice and helpful. Should be nice and peaceful during off peak, it's probably more noisy if all rooms are taken up as the place is mostly wood, so walking around will create some noise. Overall, Im very happy staying at Kelantan House.
• Alice (10/5): Beautiful house - must stay place in Georgetown - Super clean and a beautiful heritage house. Our room was very comfortable and even though the bathroom was outside the room we didn’t mind as this was such a great chance to stay somewhere special and unique. Complementary water, coffees and snacks were a nice addition.
• Michael (10/5): Great value in tourist area - Great value and extremely friendly and helpful staff. You can walk to the tourist area or there's a bus stop right outside. Nice tea/coffee/snacks all day long. The only downside is having to bring your key every time you want to use the bathroom.
• Verified traveler (10/5): - Beautiful heritage hotel, absolutely stunning. Highly recommend. Staff are lovely, its a short walk to main Georgetown attractions and its great value to stay in such an amazing
• MAZIAH (8/5): A nice place - Good property, but limited parking sowce, close to attractions in georgetown Wish the worker had proper etiquette for entertaining guest would be better, otherwise ok
• Traveller (10/5): - Great hotel in the centre of George Town. Room was really spacious and very clean. All the staff we met was really nice and attentive. If we ever come back to Penang, this will definitely be our hotel!
• Madina (6/5): - Ambiance sympa. Très propre. belle grande chambre. Mais salle de bain séparée nécessitant de traverser le hall d'entrée et pas mentionné dans l'offre et surtout très très bruyant. Nous avons eu l'impression d'être réveillée par un éléphant. Nous étions au rez de chaussée. Sans doute qu'il est mieux de demander d'être au dernier étage. Sinon personnel sympathique et endroit bien situé.
• corine (6/5): Goede locatie, smaakvol ingerichte Chinese woning - Jammer dat er geen sleutel van de voordeur wordt verstrekt, men vraagt de kamersleutel bij betrek in te leveren. De eerste avond hebben wij lang moeten wachten tot er opengedaan werd na aanbellen.ee is een privé badkamer maar niet ensuite. Er worden wel slippers maar geen badjassen aangeboden. dit is op de site niet duidelijk. De kamer heeft geen raam, ook dit is niet duidelijk aangegeven. De mineraalwaterservice is eenmalig bij aankomst en niet dagelijks. Er is gekoelde frisdrank te koop maar geen water. De enige handdoek werd niet automatisch verwisseld dagelijks, wel op vraag. De locatie is goed en de inrichting is prachtig. Wij vonden na 4 nachten verblijf en ervaring elders deze accommodatie te duur voor het gebodene. Geen ontbijtservice, wel goed maleis ontbijt te vinden op loopafstand. De gratis CAT bus- en streekvervoer halte zijn om de hoek.
• Christiane (10/5): Heritage House Hotel - Nous avions choisi la petite ville touristique de Georgetown après Singapour la Moderne. Ne pas oublier que nous sommes en Malaise et pas dans un quartier de luxe. N'attendez pas un équipement au top mais la tranquillité de cette maison chinoise totalement inattendue et la gentillesse de sont personnel (24/24) nous a conquis. Et l'air conditionné marche! Notez qu'il n'y a qu'une seule chambre avec sdb. Les autres ont leurs sdb privatives de l'autre côté du couloir.
• ibrahim (10/5): Beautiful Hotel - Helpful & Welcoming Staff Super setting Excellent Location
• Verified traveler (10/5): Great stay! - Had booked another hotel but had to relocate due to some problems there. Arrived at its doors within 30 minutes of booking, and the staff have already prepared my room for me. They were super helpful and gave me lots of useful tips about where to go in Penang. There is also biscuits, tea and coffee laid out in the courtyard common area for free consumption. The hotel itself is a delightful little heritage building with only 10 rooms. The one deterrent is some of the rooms do not have en-suite bathrooms, but instead there are stand-alone bathrooms down the corridor. It is not too inconvenient though, and you are the only one who has the key to the bathroom so it's quite private. The location of the hotel is also great, just off the main tourist area of Georgetown, but within easy walking distance to everything. Would definitely stay here again!
• Verified traveler (8/5): Ke-lan-tan House - Beeindruckendes, liebevoll hergerichtetes Haus, relativ zentral gelegen, trotzdem sehr ruhig. Leider mit einem kaputten Fernseher aber mit hilfsbereitem Personal.
• eliseu (8/5): Um sitio onde gostariamos de voltar - Uma excelente casa de hóspedes, mobilada com muito gosto e com grandes espaços, incluindo o quarto. Impecavelmente limpa. Atenção e simpatia enormes de todos. Boa localização, não muito longe do Komtar, embora dificil de encontrar. Não dispoe de serviço de pequeno almoço embora ofereça à discrição chás, cafés e bolachas. Boa internet
• Marion (8/5): Lovely boutique hotel with a lot of character - Lovely settings in an old Chinese house. It feels more like a private house than a hotel. Superior rooms don't have attached bathrooms though so watch when you book. I had to upgrade my room on arrival as the description on Expedia is not accurate and doesn't mention it. Otherwise, brilliant location walking distance from the centre (5min) and very quiet area.
• Verified traveler (8/5): A little gem of a place for people like me - It's like staying in a well to do relative's house which has been refurbished and updated. Have your mental faculties and five senses stimulated as all around are lovely bits of furniture and rescued or recycled objects put to innovative use. If you can't climb stairs to the second floor ask for one of three ground floor rooms. Quirky and not for those who want the usual highrise type hotel. You can't help bumping into other guests and staff now and then. No en suite but personal bathroom and toilet with your own key at the rear for each room. Lovely small central courtyard like a little oasis of peace and calm, make your Boh tea or instant coffee with grape or strawberry biscuits to sit at the KopiTiam table and chairs to relax a while. The fridge there has Spritzer water and beer to purchase with space to put your own stuff for breakfast or food. No cooking facilities but you would want to eat out in Penang. The Moody Cow cafe just down the road facing the hotel, turn right and turn left, has "Durian Madness" cake, an enormous slice enough for three costing 42 ringgit and gigantic 10' chocolate cookies for 12 ringgit, a must go to cafe.
• Mui Kim (8/5): Authentic old Penang living - Hotel staff are very friendly and helpful. They make us feel at home. Family suite was very comfortable. Those who seek for authentic old Penang feel...will love this place. My only disappointment is the detached toilet!
• Ivy (10/5): Very unique and beautiful heritage house stay - Before going to Penang, I would like to find a place in the city center and in a traditional house. Kelantan was exactly what I was looking for, in the city center, affordable. We were there in the low season, so we nearly have the whole hotel for our own and was very quiet. The toilet was situated outside the bedroom, but was privates (not a public toilet, like some said in their remark). One thing should be noted that if you want an upstairs room with windows. you have to accept the single beds, rather than a double bed bedroom, and with a window in the salon and courtyard. Staffs were very friendly, and suggested us places to visit. The hotel was very beautiful even according to a local when we showed them our restaurant. I would stay in the same place if I go back to Penang again.
• Allen Chan (10/5): Great boutique hotel. - Overall was a great experience to stay at old house with combination of new + unique design - awesome!!! Value for money and will be back here again if visit Penang.
• r.k. (6/5): 小洒落たホテル - 空港へのバス乗り場があるKOMTARまで徒歩で行ける距離にあります。 中華系のホテルで内装は小洒落ていました。 無料でクッキーやコーヒー紅茶が飲めるスペースがあります。 スタッフも気さくでよく話しかけてくれます。 私の部屋はバストイレが別室でしたが共同ではなく専用のようでした。(他のお客さんを一人も見ていないので確かではないですが) 総じていいホテルなのですがただ一点… どこからか部屋に羽虫が発生して、虫除けをかけたところベッドに羽虫とその幼虫？がぼとぼと落ちてきて夜あまり眠れませんでした…
• Verified traveler (4/5): - 見た目はなかなかきれいですが、アメニティーやハウスキーピングの提供など改善すべき点が多いと思う。　TVはローカル番組しか映らないし、WIFIの接続環境も悪い。
• Stéphanie C. (10/5): Maison chinoise très charmante! - séjour agréable, personnel très accueillant.
• EunAh (10/5): Good experience in the old traditional house! - I stayed here for 4 nights. My room(leisure suit) is on the 2nd floor and toilet is attached. This old traditional house/hotel is located between local houses and close to Komtar(shopping mall)and local market.(next to the police office) Core George town is walking distance but you can take any bus near the hotel to explore the interesting streets, even there's free bus every 30mins. It was very impressive to stay in the old house built of wood. I could read a book in the public living room looking at the sky, and listened to the sound of rain. Instead, I think this hotel would be little bit noisy and uncomfortable if you are sensitive. It's different from chain hotels which can protect your privacy and provide convenience completely. But for me, to stay here was a good experience and I'm satisfied with this! I want to stay here again.
• Verified traveler (8/5): - Nice guesthouse. Close to bus station no. 11 of the free shuttle bus.
• nor azieta (8/5): - Free Parking should be provided by the hotel. Our bed was quite dusty. May be nobody hasn't use it for a while.
• Emma J (10/5): Very lovely building and staff! - The place itself is a beautiful old building with window shutters, old dark wood details and in some rooms I think also wooden walls. The courtyard is super quaint and I spent many torrential downpours there, under cover, enjoying the tropical weather. There is no breakfast available, but there are places close by. The area itself is not special as such, BUT it is still walking distance to most things and the free CAT bus towards Armenian Street and Central 'touristy' Georgetown leaves from just around the corner (every 15min, allegedly). The staff is super friendly. The TV had no reception but that didn't bother me, WiFi was not always great but definitely did the job, albeit sometimes slowly. I do recommend this place, but know that the beautiful building stands alone in the street it's located on, the rest are pretty run down and so just don't expect the whole area to be of a similar standard to this place.
• Yang (10/5): Great place to stay! 5 stars! - Great place to stay in Penang. Reasonable price, very convenience to go around Penang, and very patience customer service. Highly recommended!
• Iuliia (10/5): Милейший отельчик - Отличный мини-отель в старой части города Джорджтауна. Отреставрипованное здание колониальных времен. Отель малееький, и очень уютный. Наполнен разными старинными вешицами. Очень дружелюбный штат сотрудников. В общем не к чему придраться. Даже то, что душ с туалетом находится отдельно от комнаты не напрягало. Ванная комната для каждой комнаты своя!!
• Christopher (10/5): Heritage comfort at an excellent price - Beautiful heritage house which has been turned into a stunning accommodation. Room was comfortable and ornate. No breakfast offered at the accommodation which is a shame because the courtyard would be a nice place to have it. Slightly out of the way location but not too bad. Overall - fantastic
• Wan (8/5): - can hear people talking who are next to the room, can hear children jumping on upstair when you are at downstair
• Verified traveler (8/5): Great staff and deco - We enjoyed our stay and staff were friendly. Staff was very accommodating and helpful. The only slight discomfort is that in some rooms the toilets are not attached, but this is due to the age of the house which we thought was not a big deal. Thanks for a great stay.
• Zhuo (8/5): Beautiful house - It was a very beautiful old style house in the middle of the city centre, it is close to every thing, the museums and restaurants. We had very nice stay and we will come back.
• Verified traveler (2/5): Very noisy - no ensuite washroom - I'm not sure how this place got such good reviews. 1) Most rooms don't have windows 2) Your shower and toilet are not ensuite. You can also hear everyone else cough up their phlem and flush the toilet when you are bathing. 3) It's really noisy. I was woken up every morning at 7 am by the hotel staff talking.
• Verified traveler (6/5): good experience - the room is clean but the sound prove is not that good, we can hear people talking at night. the location is little bit far from the center area.
• Verified traveler (6/5): Nicely renovated place - Hotel in renovated old style Penang house. Friendly staff, good location, but difficult to get a good sleep due to the thin walls and wooden floor. We found the separate bathroom only to be a minor inconvenience.
• Splendd (10/5): Nice nostalgic hotel - Nice nostalgic hotel. Friendly staff. They advised us on places to go and places eat various local food fares. We do not have toilet inside the room. But it does not matter. We have a private toilet outside the room. The toilet is nearby and exclusive to our room only. The bedroom is clean and tidy.
• Umar (10/5): Lovely house - This house is absolutely wonderful. although a little pricier than other hostels around it, i will definitely stay at the same place when next i visit Penang.
• Gabriella (10/5): Authentic Chinese House with good feng shui! - Very pleasant stay in this newly restored yet authentic Chinese house with a much desired cooling inner courtyard.
• Pei Hwang (8/5): Good environment and great location - It's was a pleasant stay, the hotel was newly converted from old pre-world war shophouses, it located very near to World Heritage Site and just 5 mins walk to Penang Road. The hotel also provided bikes for rent to roam around. The only drawback was there are not free parking for the hotel but finding a parking shouldn't be a problem, so we need to purchase the parking coupon from the hotel reception.
• mohd yatim (2/5): stay at hotel more better. - noisy from upstair room..but not too bad..only price vs room condition little bit expensive
• Sally (4/5): NO BATHROOM ATTACH FOR 5 STAR ROOM!!! - NO BATHROOM ATTACH TO THE ROOM... HAVE TO USE PUBLIC TOILET!!!! NO WORTH PAY 5 STAR RATES.... WITH NO BATHROOM ATTACHED!!!!! NO WORTH YOUR MONEY!!! ARRGGHHH
• Verified traveler (8/5): Close to Line Clear Nasi Kandar ! - Simple and straight forward stay. Nice and clean rooms. Very close to famous streets with local delicacies.
• Tan (6/5): Average - Herritage feel.
• Verified traveler (10/5): Friendly staff and atmosphere - Really enjoyed the place. Dowstairs was a bit noisy as all the walking upstairs was able to be heard. (But maybe that was just the particular people, they had young children) Lovely rooms. Would recommend upstairs and especially the room with the ensuite.
• Six (10/5): Fantastic place to stay in Penang - I like the decoration of the hotel. Though the bathroom is separated from my bedroom, I feel comfortable and satisfactory overall. Also, it offers bicycle for free so we can ride around Geroge Town, it is definately a plus of the hotel.
• Bin (8/5): Old Nyonya style hotel with good maintenance . - The hotel is off the main road(2-3 mins by walk),so it won't be noisy at night. As it's redesigned from an old Nyonya style house and most are wooden structure,it's not so good at sound-proof,especially when people are walking up/down. But it's not a problem after midnight when most people go sleeping. The maintenance and management of this small hotel is quite good.All facilities such as air-conditioner,TV and water heater with pump are all equipped in the room. If you wanna use hair dryer,you could request to the front desk. It also has WIFI coverage both upstairs and downstairs,however the speed is disappointed . There are small open sitting rooms on ground and 2nd floor. The hotel provides free coffee/tea and drinking water at the sitting room on the ground floor 24/7 too. The staffs there are very friendly and they're always ready to solve your problem. My wife and I really enjoy our stay there.

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