Comfort Suites Uniontown

Name: Comfort Suites Uniontown
Address: 675 W Main St, Uniontown, Pennsylvania, 15401, Uniontown, US

Location: 675 W Main St, Uniontown, Pennsylvania, 15401, Uniontown, US

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Indoor Pool and Fitness Center
Enjoy a refreshing swim in the indoor pool or stay active at the fitness center during your stay at Comfort Suites.

Complimentary Amenities
From wireless internet access to a self-serve breakfast, this hotel offers a range of complimentary amenities to enhance your stay.

Convenient Location
Conveniently situated near popular attractions like Uniontown Mall and Ohiopyle State Park, Comfort Suites is the perfect choice for your next stay in Uniontown.

Book your stay at Comfort Suites now and experience comfort and convenience at its best.

Important Information

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.

Policies

Check-in: 03:00 PM - Anytime

Check-out: 11:00 AM

Instructions: This property doesn't offer after-hours check-in. The front desk is staffed during limited hours.

Amenities & Facilities

Free breakfast
Fitness facilities
Free WiFi
Picnic area
Elevator
Fitness facilities
Gift shops or newsstand
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Front desk (limited hours)
Internet access in public areas - high speed
Smoke-free property
Assistive listening devices available
Braille or raised signage
24-hour business center
Free self parking
Offsite parking reservations required
Banquet hall
Visual alarms in hallways

Rooms Available

Suite, 2 Queen Beds, Non Smoking (Shower Only)

2 Queen Beds
470 sq feet

Layout - Separate living room
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchenette with refrigerator and microwave (on request)
Sleep - Bed sheets
Bathroom - Partially open bathroom, shower, towels, and a hair dryer (on request)
Practical - Sofa bed, free local calls, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Kitchenette
- Refrigerator
- Desk
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Free Local calls
- Free WiFi
- Partially open bathroom
- Separate living room
- Bedsheets provided
- Wheelchair-accessible bathroom vanity
Suite, Multiple Beds, Non Smoking, Bathtub

2 Queen Beds and 1 Double Sofa Bed
470 sq feet

Layout - Separate living room
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchenette with refrigerator and microwave (on request)
Sleep - Bed sheets
Bathroom - Partially open bathroom, bathtub, towels, and a hair dryer (on request)
Practical - Sofa bed, free local calls, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Kitchenette
- Refrigerator
- Desk
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Free Local calls
- Free WiFi
- Partially open bathroom
- Separate living room
- Bedsheets provided
- Wheelchair-accessible bathroom vanity
Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed
Layout - Separate living room
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchenette with refrigerator and microwave (on request)
Sleep - Bed sheets
Bathroom - Partially open bathroom, shower, towels, and a hair dryer (on request)
Practical - Free local calls, double sofa bed, and sofa bed
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Kitchenette
- Refrigerator
- Desk
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Free Local calls
- Free WiFi
- Partially open bathroom
- Separate living room
- Bedsheets provided
- Wheelchair-accessible bathroom vanity
Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed
Layout - Separate living room
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchenette with refrigerator and microwave (on request)
Sleep - Bed sheets
Bathroom - Partially open bathroom, shower, towels, and a hair dryer (on request)
Practical - Free local calls, double sofa bed, and sofa bed
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Kitchenette
- Refrigerator
- Desk
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Free Local calls
- Free WiFi
- Partially open bathroom
- Separate living room
- Bedsheets provided
- Wheelchair-accessible bathroom vanity
Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed
Layout - Separate living room
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchenette with refrigerator and microwave (on request)
Sleep - Bed sheets
Bathroom - Partially open bathroom, shower, towels, and a hair dryer (on request)
Practical - Free local calls, double sofa bed, and sofa bed
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Kitchenette
- Refrigerator
- Desk
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Free Local calls
- Free WiFi
- Partially open bathroom
- Separate living room
- Bedsheets provided
- Wheelchair-accessible bathroom vanity
Suite, 1 King Bed with Sofa bed (Shower Only)

1 King Bed and 1 Double Sofa Bed
470 sq feet

Layout - Separate living room
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchenette with refrigerator and microwave (on request)
Sleep - Bed sheets
Bathroom - Partially open bathroom, shower, towels, and a hair dryer (on request)
Practical - Sofa bed, free local calls, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Doorbell and phone notification
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Kitchenette
- Refrigerator
- Desk
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Free Local calls
- Free WiFi
- Partially open bathroom
- Separate living room
- Bedsheets provided
- Wheelchair-accessible bathroom vanity
- Doorbell/telephone notification
Suite, 1 King Bed with Sofa bed, Non Smoking, Bathtub

1 King Bed and 1 Double Sofa Bed
470 sq feet

Layout - Separate living room
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchenette with refrigerator and microwave (on request)
Sleep - Bed sheets
Bathroom - Partially open bathroom, bathtub, towels, and a hair dryer (on request)
Practical - Sofa bed, free local calls, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Kitchenette
- Refrigerator
- Desk
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Free Local calls
- Free WiFi
- Partially open bathroom
- Separate living room
- Bedsheets provided
- Wheelchair-accessible bathroom vanity

Guest Reviews

Alice Marie Bowman Tambra (8/5): - Good on both
DORA (6/5): - The hotel needs a good deep cleaning. Hallway carpet had stains. Moulding needed cleaning. Patched holes were evident.
dwayne (10/5): - I liked that it was quiet. I also thought it was neat that it had 6 slot machines i could play when i couldn't sleep. I wished it had a room on the first floor since my fiance has a hard time walking to far. Other than that it was a nice stay. We will be back next time we go to visit family.
Juan (10/5): - Peaceful clean and breakfast was good
Laurie (8/5): - The floor in the shower was clean but looked very dirty. I felt uncomfortable taking a shower
Donna (8/5): - Room was nice. Shampoo was empty in shower No extra toilet paper in room. Asked never was put in.
Curtis (8/5): - The door to our room had been broken into at one time and did not close properly. You had to make sure you pulled it hard when you closed it as you left
arlenetravel (4/5): Broken drawers, dead outlets, bug crawling on sticky floor, yucky breakfast, cold coffee - I have attached photos of the problems in our room. Dresser drawers were visibly broken, the bathroom floor was sticky and there was a bug crawling around in there, the coffee maker plugs into a dead outlet, the smoke detector was covered in plastic wrap (?) and the refrigerator was dirty. Down in the lobby breakfast area, there is no butter for your toast, only margarine labeled "48% oil" and the coffee in the breakfast area was already cold at 6:30am, (so I had to nuke it). One positive note: the attendant who oversees the breakfast area (on Saturday morning) really hustled; cleaning and replenishing. She was friendly and extremely hard-working. Uniontown PA is a low socio-economic community. But, this hotel SHOULD STILL CARE about the condition of the property and quality of stay for their guests, most of whom are coming from out of town. We paid $350 for 2 weekend nights. Depressing.
Shannon (8/5): - The property was nice, quiet and clean. The breakfast was good. The breakfast attendant was exceptionally friendly and helpful. What a wonderful person!
Donna (10/5): - Overall great overnight stay….awesome continental breakfast with lots of options. Would def stay here again.
Walter (10/5): - The staff was great
Crissa (4/5): - Friendly staff, clean lobby and pretty good breakfast, but rooms were terrible. Our room was old, dark, and dirty. Only one elevator that was extremely slow.
Roland (10/5): - The pool had a strong odor of chlorine, which tells me that the chemical levels of the water was in need of maintenance.
Thomas (4/5): - Had to replace keys to room 3 times cause they wouldn’t work. The WiFi didn’t work at all
Paul (6/5): - This place is not well attended to. The a/c system in our room was in need of a new thermostat. The TV in the room would darken and lighten uncommanded. Hallways and elevator had a musty smell. Lots of things in common areas need to be updated. Lots of signs of a hotel sliding downhill.
theoljohnnyboy (8/5): CSU - We stayed for one night while working in the area. All employee interactions were good, everything was clean and as you would expect. Large and spacious room. Breakfast offerings included bread products, egg patties, sausage links, cereal and oatmeal.
James (10/5): - Good place
Emily (2/5): - The property looks nice until you get to your room. The rooms smelled like mold and had stains on the wall that looked like someone gave up painting. The shower did not drain and was dirty. The sheets were dirty almost as if they just redid the beds after the last guest before us. We had to change one of our rooms because there was hair in the beds and the sofa bed was full of trash. The staff was nice and so was breakfast but it didn’t make up for the poor condition of the hotel.
William (10/5): - Clean and comfortable rooms and friendly staff
Journey31927962757 (2/5): Worst Customer Service - This hotel has the worst customer service. If I could give a 0 I would. Booked online in May then chose to book an extra day in July to extend my stay by one day. I called in July to the Uniontown location added my extra day, but noticed the following day I was charged for $260 for 2 days. I spoke with a male employee who explained, it does happen sometimes, when the pending status ends that extra change would fall off. However, 5 days later both charges fell off, so once again I called the Uniontown location and had to rebook my additional 1 night stay. Now, about 3 weeks later. I go to use my debit card and my card declined to find out the Comfort Suites charged my card 3x for a total of $405.34. Obviously upset, I called Comfort Suites of Uniontown again. To have a female employee be rude and not understanding at all. When I asked to speak with a manager she told me the manager was gone for the day at 4:30pm and to call back the next day. Today, I called back got the same woman as yesterday who was rude, not understanding, yelling over me and then hung up on me 2x. Then just to have her call me back and say they will be cancelling my stay and as I stated to her please do. I did call corporate and will NEVER be staying at this location. All I want is my money back in my account that was not authorized.
Michelle (10/5): - Nice facility. Close to restaurants and stores. Clean and friendly. I would stay again.
STEPHANIE (6/5): Not bad! Would Stay Again - The room was okay and the bathroom was spacious. We liked that it had a fridge and little “kitchen” area. The linens could have been a bit cleaner looking (stains) and the pillows on the bed are square - which was a bit hard to get used to. Overall though, the beds were still comfortable, the air conditioning good, and everything worked. I would stay again if in the area.
Shamira (4/5): - Only one staff the young man who worked overnight saturday was visible and helpful there was clean towels / washcloths There was an abundance of evidence that other guest was in the room we stayed in . Ex: ice bucket top was filthy ,finger prints and smears on the headboard , water rings on the end table and coffee tables showing that cups was sitting there , sofa cushions not set in place and 1 was unzipped , sticky pink glitter in the shower handles got on my hand but i realized it was someones body wash or something , toilet seat not clean And I was actually OK with all of that it is a hotel i took a hot wash cloth and wiped everthing down WE CAME on this Trip FOR A TOUR /ACTIVITY ONLY ONE NIGHT STAY but my disgust came when we came back from the activity and wanted to sleep and noticed dirty linen at first glance looks like a proper made bed until we went to get into the bed the tucked parts of the linen was filthy OF Course white stains im not talking stains im talking dirty so I sat in the desk chair and then layed down in my car until the sun came up and we left. In hindsight I should have complained but i was so overwhelmed once i noticed the bed and recollected when we arrived you could see piles of linen on the floor next to laundry machine behind check in counter so my faith that i woud get clean placements was slim. Maybe staff is overwhelmed or there is a poor performer or 2 . Comfort levels are personal for me I need a clean bed to rest most importantly.
Robert (8/5): - Staff appeared bored.
Verified traveler (8/5): Average Stay - Or stay at this hotel was our second time and it was an OK stay. Our TV didn’t work and it turned out to be the remote. We were given half dead batteries that didn’t work either and our Internet was out most of the time we were there. The breakfast was good and dining area was very clean. The workers there were helpful, but they did use a lot of four letter words that patrons could hear. This hotel is in the main shopping and dining area but if you plan to walk anywhere, there are no sidewalks and a lot of fast moving cars.
Harold (6/5): - The room is definitely not a 9
Donna (6/5): - This property definitely met our needs. It’s hard to find 3 beds (2 beds and a pull out sofa) and it was clean and comfortable. It is older and could use some updates for sure. The furniture is worn and walls could use painting. The bathroom door wouldn’t shut all the way. The pool was nice and the breakfast had plenty of options.
Christina (4/5): - Stained comforter cover, dirty coffee maker, bathroom seemed like it had been wiped down, but not scrubbed clean, walls were very scuffed, stairways very dirty, breakfast was mediocre, coffee was very weak and lighter than tea. Could hear people walking upstairs. Didn't stay our second night. Won't stay again. Won't consider Comfort Inn again.
Abby (8/5): - The property is a bit dated. But the staff was very friendly, the breakfast was good, and the rooms were spacious with a mini fridge, microwave, and coffee maker. A good choice for the price.
Kimberly Riley (2/5): - In Need of Renovations! Toilet seat fell apart! Faucet on vanity ready to fall off, used soap in shower. Loud with people out at picnic area, old sofa bed should be garbage. Room was not clean, someone's old sock by bed & wall. Terrible, worse room I ever stayed in!!
elmer (6/5): - the lack of general repairs pool was cloudy i arrived one half hour early to check in and the clerk told me he would leave me in the room early for 100,00 dollars
MellyRussi (6/5): Good choice - First visit 1 night for 1 adult 3 teens. Overall, it was good. It is an older property. There was a very odd smell in the hallways, but the room wasn’t too bad. The bathroom was a nice size. The beds were comfortable and I like the sleeper sofa so that the 3rd could sleep there. There’s also a small kitchenette area that was appreciated. We didn’t use the pool or the gym. The morning breakfast was ample not the best I’ve ever had but not the worst either. I would say this hotel is good for a night stay I wouldn’t stay too long. I feel like it was slightly overpriced even for a weeknight at $150 that was with a discount.
Alejandra Ornes (4/5): - Room ok. No water from the sink near the coffee maker. No hair dryer. At breakfast I asked for jam and cream cheese, that they always used to have, and the reply was that they don’t have them anymore. The attitude of the person at the counter was not exactly friendly. I have always stayed here but the service is going down.
ScottDS86 (6/5): Stayed during Fallingwater trip - The room was comfortable , but the place in general was pretty worn out. It appears that a lot of maintenance work needs to be done around the place. In particular, the stainless steel on the elevator doors was fairly dirty, and could’ve used stainless steel cleaner .
Tanya (6/5): - This is a great location, central to shopping and restaurants. Check in and check out were very easy, as was making our reservation. Our room and bathroom were clean, with beds that were clean but extremely firm. The breakfast was okay, with the usual basic fare. The pool area was the only real negative and I took off significant points for that. The water was cloudy and full of assorted debris. In addition to hairballs I removed a couple of hair ties, a large bead, and an old, rolled up bandage. The worst however was that one of the deep end pool lights was out of the pool, sitting on the edge of the pool (still attached by it’s electrical wires) with a yellow “Caution wet floor” sign over the top of it! I’m writing this so we obviously didn’t get electrocuted but we definitely would NOT have even gone in the pool if we’d seen that before getting into the shallow end. 😬
CarrieLynn (4/5): - The room was a mess, liquid spilled on walls, a big hole in the wall, the shower curtain was falling down, door handle for bathroom was loose, stained bedding, pool was dirty.
Debra (8/5): - Everyone was mind
Lisa (10/5): - The rooms are very spacious and comfortable. The staff are all very nice and helpful.
Rachael (6/5): - We had a short stay here and I have no complaints about the service or staff at all. The biggest issue I had was the fact that the first thing I noticed when we enetered our room was the overwhelming musty, mold smell. I was too tired to swap rooms and just dealt with it because we had been driving all day. I thought it may have been a funky “new carpet” chemical smell, but even the next day after showing and going out to town, I kept getting the musty smell and realized it was my hair. I’m not sure if it was just the room or also the water, but it wasn’t pleasant. Overall cleanliness was also subpar.
Miranda (10/5): - Very clean and friendly staff. I send all of my employees here when coming for business trips.
Molly (4/5): - The condition of the room wasn't the greatest - there was a huge spackled area in the wall of my room, ceramic chunks missing from the bathtub, etc. For the price I paid, it wasn't worth it.
Cathy (10/5): - Clean, Friendly
Madison (10/5): - loved it everything was great
Karen (6/5): - Room lo
Stephan (10/5): - It fulfilled our needs and more.
Blaise (6/5): - I liked the layout inside in the room. I did not like the dismal depressing dark gray terrible lighting in the hallway. The color scheme in the rooms was a super poor choice.
Ryan (10/5): - Parking and unloading went smooth and than walking into a super clean room jus topped it off..... def will be back
Corey (8/5): - Our stay was nice, great location. Staff was very helpful with any requests. Only issue was slow / spotty WiFi.
Christine (8/5): - I believe they are in the process of remodeling, the rooms were clean and the beds were very comfortable. The staff was very friendly and helpful!
Latoya (8/5): - I enjoy staying at Comfort Suites Hotels. The service is usually superb.
C1490EOjackied (4/5): Be careful when you make your reservation! - The hotel itself was average. Passable. Room was clean. Bed was fine. The breakfast was typical. Egg patties were terrible. They used so much throw away plastic it was sad. But the biggest problem was the room pricing. I had called the hotel directly on a Sunday to make a reservation for Monday. We traveled part way Sunday, stayed the night at another (great!) hotel, then I checked my email for my confirmation from this hotel -- Comfort Suites, in Uniontown, PA. No confirmation. So I called to make sure I did have a reservation, and no one answered the direct hotel line. So I called another number below the hotel number -- presumably the corporate number -- and they told me they did not see a reservation for me. So I made one again. Later, I get a call from the hotel telling me I had TWO reservations and had to cancel the original one. Long story short, I ended up having to pay $170 instead of $94 for the night because the second reservation came with a bunch of extra fees that I couldn't cancel. Needless to say, I was NOT happy about that! And they were unapologetic when I called to complain. Won't EVER stay at a Comfort Suites ever again!
Ruth (6/5): - Shower was stained. Room smelled musty and couch was stained
Shelia (2/5): - After a long drive in, we were given a room assignment and when we got to the room, after carrying our luggage to the room, it was unclean. It looked as if someone had just gotten up from a sleep, showered and brushed their teeth and then left out. The bed was undone and bathroom had dirty towels in the tub. The bathroom toiletries had been opened and used. The room had not been cleaned. On the way to our second room assignment, although the beds had been made, we were "greeted" by a stinkbug which was lingering on one of the hallway ceiling tiles. When we came back to retrieve our luggage from the first room, the keycard did not work. So now we had to go back to the reception desk to tell the agent that we needed to retrieve our items in order to move to the next room. The best part about our stay was the hospitality of the one person staff member at breakfast, although for a Sunday, it was surprising that there was no full breakfast spread! The food was very limited.
Verified traveler (6/5): Very mediocre. - This building needs a good maintenance person. The bar inside the shower was broken, the light over the bathroom sink was broken, room phone and clock did not work. Breakfast was very mediocre. See picture below if rotting apples on the line.
Davone (10/5): - I would definitely comeback!! The staff was amazing!!
Ashley (10/5): - Quick, easy check in. The gentleman at the front desk was so nice, patient and absolutely friendly. The room was BEAUTIFUL; clean, spacious, and perfect for what we needed it for. Would absolutely stay again.
Starlin (8/5): - Nice
James K. (10/5): - This was the best place we stayed by far. The room was like a suite, breakfast was great, the staff are very friendly and close to everything. Thank you for being affordable and clean for us.
S4755UXshannong (2/5): Horrible just horrible - The hotel is nasty the manger is so unprofessional, you can see the laundry when you stand at the desk I’ve seen front desk workers doing work that isn’t and shouldn’t be their job. The pool is nasty it’s like they never clean in there, the manager yells at her staff and don’t care if guest hear. Will not recommend this hotel to anyone.
Mario (10/5): - Nice stay
Lee (2/5): - I've worked in hospitality for all.of my life... This hotel Was quite possibly the dirtiest and unkept I have ever stayed at... Read the other reviews for yourself... If you still decide to stay.... Prepare yourself 😉
Michael (10/5): - I stopped staying here a few years ago due to poor staff and and bad facilities. I decided to try it again and was very pleased to say that the staff that was there before was gone and the new staff was great. Also the breakfast was much better. I will have to say that the shower area and the furniture needs some upgrades but the room was very clean. Just sad to see that there are no pets allowed anymore, so if I have to visit again, I will have to stay somewhere else.
Celina (6/5): - Bathtub drain was plugged. Table was sticky. Expedia checkout time was 12. The actual hotel checkout time is 11.
Katrina (4/5): - Lady at check in was extremely rude and on personal phone the whole time
Robert (8/5): - Room was clean but hallway had mud tracked in and it wasn’t cleaned up the full 2 days we were there. Understaffed. Desk unattended
Laura (6/5): - Uniontown was conveniently located for our travels.
Prince (10/5): - Great stay
Verified traveler (8/5): Good for an overnight! - My partner and I went for an overnight trip to Coopers Rock State Forest. This hotel was great for a one night stay!
Debra (6/5): Great service but okay rooms. - Hotel was older. The pool was not open during our stay and we were in informed of that. There was a very musky smell in the hotel. Front desk offered air freshener. Staff was very friendly and helpful (and over-worked) they had to do it all.
Bonnie (10/5): Recommend - Nice comfortable stay!
Linda (8/5): - Treated us well. Friendly. Tired of powdered eggs on the breakfast menu and no good fruit selection for the cereal. Blueberries strawberries bananas non existent
Caira (10/5): - Great hotel
Isaac (6/5): - We ask for kitchen with refrigerator, however we where surprised to see just minibar and no kitchen in the room.
kidjudge (2/5): Things have definitely changed at this hotel - I stayed the hotel in March of this year and I had no issues this time a totally different story I made the reservation at the hotel through booking.com for 9/21/24-23/24. I was called at 5:53pm on 9/21 and asked if I was still coming I replied I was room was prepaid as well Arrival at the hotel was at 7pm I checked in and was given room 420 the clerk laughed that we were in than room as to make a joke I am assuming because of the meaning of the date 4/20. Upon entrance into the room found was the bed was not made, dirty pillowcase, soap wrapper in the sink and a dirty towel on the bathroom sink I went downstairs to tell the attendant at the desk how the room was found she stated the room was marked as clean and to come back in 30 min. I arrived back in an hour, asked the front desk clerk was the room ready she assured me that it was. Second attempt: Went up to the room to find the keys didn’t work so I had to go back down the slow elevator to obtain other keys. Those keys worked. Second inspection of the room we found that the bed was made but the dirty pillowcase still remained. My girlfriend went into the bathroom to find the toilet was dirty underneath the toilet seat lid. The air conditioning wall unit did not work but no one told us that. My girlfriend went back down to the front desk to ask what was wrong and was told that the air conditioner was operated by the wall unit. We were not told that. It was also stated that the air conditioning unit in the room was new that was not true. With the amount of dirt and dust and the gnats coming out of the unit I disagree with that. Day 2 Returned back to the room after celebrating my 50th birthday with family to find our keys didn’t work again. Another trip downstairs to get keys This experience is totally unacceptable. And I expected the same experience I had in March, that wasn’t the case
Gerald (6/5): Disappointing - The room was very spacious and at first look clean but later we discovered there was trash and food underneath the pull out sofa from a previous guest. Service also was disappointing. I called the front desk and asked for clean towels and the lady said she would ask housekeeping to bring some up but they never did.
Robert P (4/5): - Needs updated!!!
Keith (4/5): - Property needs updated and better cleaning Not enough bath and hand towels to be replaced each day. Walls in rooms needed to be patched and painted. Carpet needs cleaned and replaced in some areas.
Ronald (10/5): - The overall stay was good. The pool was out of order with no notice on website about its status. The room had sections that looks like they had need repaired and still had spackle marks. The toilet would occasionally make a filling noise but not enough to wake you during the night.
Betty (10/5): - Our stay was great. I Think they should empty trash daily and change towels daily.
Marc (2/5): Very Disappointing Experience - Was very disappointed with the overall stay. Even when staying at a budget property, one still expects the advertised basics to be available. Room was well outdated. Drawers in the dresser kept sliding out to block the path between the bed. Shower door would not close - and obviously so. Fire water sprinkler in the ceiling was covered with a small plastic bag. (Guess that probably wouldn't have worked in the case of a fire.) Front desk staff was rude. Checkout was extremely slow. Where's the management / ownership? There are plenty of other hotels in the immediate area for my next stay.
Michael (6/5): - The continental breakfast was disappointing. The coffee was barely warm, the scrambled eggs were awful; they went in the trash, the waffles were undercooked, and the biscuits were tough. Not a happy start to the day.
Bryan (6/5): - The room was spacious and it was convenient to my destination. The room however was not in good shape. I have to say, the bathroom, sheets, and towels and surfaces/counters were clean. However, the curtains were broken with holes in them and dirty, there were visible spots on the headboards and walls, there were paint chips missing all over, there was a picture missing on the wall and the two bolts where it was still there, the drawers on the TV stand didn't shut, the phone didn't work to call the desk, the toilet didn't flush and when it was "fixed" I was told, "it works better." There were two times I stood at the front desk and no one was around. However, the staff who were working were all helpful and pleasant. I can't say anything bad about my interactions. The hotel rooms just need some paint and cleanliness.
Katie (10/5): - The room refrigerator didn’t have a freezer. I require medication that needs to remain frozen until opened, then refrigerated. After some discussion, the management consented to keep it in their freezer. I really appreciated that. I have done this in several Choice Hotels that didn’t have a freezer in the room fridge in the past.
Angela (8/5): - Moderate property that is nice, staff is polite, and quick to attend to needs, but breakfast, beds, and pool fall short of 5 star or greater than 8 of 10. Otherwise it is a pretty nice place.
Verified traveler (6/5): Great place for sleeping & then going out & about - The hotel was sufficient for coming and going. Bed was super comfy, pillows awesome and the AC worked really well. Not humidity in room that made it uncomfortable.
Marcia (4/5): - I stayed in two different rooms, one smelled like dogs and was dirty the door loose so as to easy break in the other was a little cleaner but floors were dirty in bathroom. I had a very hard time getting clean towels I personally told housekeeping and the front desk still no clean towels then I asked the front desk for some towels and they did not have any.
Reba (6/5): - Mold and mildew all around the shower
marciabH2502XY (10/5): Clean and comfortable. - I found this Comfort Suites to be clean and comfortable. The woman at the front desk who checked me in could not have been nicer. Everything in the room was clean and everything worked as expected. If I had to dig for something to complain about, the shower floor was a bit slippery. That's it. The hotel is also in a great location, near the highway and plenty of restaurants within easy driving distance.
Dalen (4/5): - The pool area is dirty and ran down there were pieces of weave braids floating in the pool and hair all over the ground by the chairs and tables. Then trying to shower after the pool the bathrooms are very run down. There was this red stuff by the sink I’m not sure what it was. Later that night we pulled the blankets back to get in the bed and there was blood on the sheets and not a little blood like a lot! My husband called to tell the front desk they immediately told us we could have another room which was great so we packed up all are things to go to the new room, mind you it’s midnight. We get to the new room and no blood stained sheets but the sheets we’re very worn like had fuzzies in them that’s how worn out they were, the furniture was really dusty, the curtains were dirty and worn down. The whole place needs to be revamped. Check out was at 11AM. It was 10:59 and I was gathering my things to walk out and the phone to the room rang. I thought it was the front desk calling to ask us if this new room was ok last night but no she was asking me if we were checking out or needed to add another night! I said isn’t checkout at 11 she told me yes it’s 11:00. I was at the front desk to check out by 11:05 and told her that it took me a few extra minutes to leave because I had to fix my things to fit back in my bag since the night before I had to throw in everything abruptly since we were moved to a new room. I’ll never stay here again !
Samantha (4/5): - The property is old run down and had a lot of people hanging in the parking lot drinking and smoking and being loud until late at night. It didn't feel safe either.
Verified traveler (8/5): Mostly good - The hotel is clean, the rooms are spacious, and the in-room refrigerator is good-sized. The free breakfast had a good variety of tasty foods. The pool was nice. The wi-fi was slow, and there was no place for recycling
joanninct (8/5): Family Reunion Location - I recently attended my family reunion here. We had around 60 people in attendance. The family who attended had no complaints about the hotel. The meeting room was the perfect size for us. Everyone enjoyed the breakfast each morning. My room was clean and in a quiet location on and 4th floor. We would definitely consider holding the reunion here again.
joseph (10/5): - Cleanliness
Tiffany (6/5): - Room smells mildew
Sean (8/5): - Reasonable clean, a little larger than standard rooms Front desk was very nice We had a noisy neighbors above one the kid ran out of energy it was okay
susan (6/5): - The carpet was dirty in room, made our socks dirty. Room had a bad smell to it.
Samantha (6/5): - Definitely in need of renovation.
K (10/5): - Staff was great and room was better than expected.
Cathy (4/5): - Had to wait for 10 min to check-in in a sweltering hot lobby (air conditioning down in lobby, but not in rooms)….would have waited longer if we didn’t yell out to get someone’s attention…clerk appeared from a back room. When we got to our room, door was ajar and bathroom light was on, also had no bath towels. When we went to call front desk, the phone didn’t work!!! Had to use our cell to get towels brought to room…fellow who brought them was very nice and apologetic. Room itself was clean and comfortable, so maybe all of the rest was just a fluke?!?!? All in all would give another chance.
Phillip (8/5): Disappointing Front Desk - We came inside and asked the guy at the desk if we were at the right address and he said he wasn't sure of the address. We noticed after we asked that a business card with the address was right beside him. We had to wait on the guy at the desk who was on the phone for 15 minutes helping someone. Thats not the issue. After standing there for 15 minutes, after an 8 hr car ride, he says, "you guys good?" No, we aren't good, you havnt checked us in yet. He barely even acknowledged our presence. If he would have just said, ill be with soon as I can that would have sufficed but he basically ignored us until we started getting a little annoyed. 3 other parties were also waiting to be checked in. Very disappointing!