Holiday Inn Express and Suites Killeen-Fort Hood Area, an IHG Hotel
Location: 2603 Gateway Drive, Killeen, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Modern Comforts and Convenience
Free WiFi and Outdoor Pool: Stay connected and refreshed with complimentary WiFi and a relaxing outdoor pool available at our Killeen hotel.
Cozy Room Amenities: Enjoy a comfortable stay with cable TV, a coffee machine, ironing facilities, and a hairdryer provided in each room.
Convenient Services: Benefit from a 24-hour front desk and free parking during your stay at Holiday Inn Express and Suites Killeen-Fort Hood Area.
Experience all this and more just minutes away from Fort Hood and Killeen-Fort Hood Regional Airport. Book your stay now for a memorable visit!
Important Information
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Non-smoking throughout
- Shared lounge/TV area
- Wheelchair accessible
- Outdoor furniture
- Shallow end
- Fence around pool
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Thermometers for guests provided by property
- Key card access
- Stand-up comedy
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Golfing on site
- Beach umbrellas
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Reception hall
- Exercise/lap pool
- Secured parking
- Fishing nearby
- Horse riding nearby
- Swimming nearby
- Paddle boating nearby
Rooms Available
-
King Suite - Communication Accessible
The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Hearing accessible
-
Suite With Two Queen Beds
The unit offers 2 beds.
Max Occupancy: 6 (6 Adults)
-
Suite, 2 Queen Beds, Accessible (Communication, Accessible Tub)
2 Queen Beds
Soundproofed room
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Wheelchair-accessible bathroom vanity
- Low-height counters/sink
- Bathtub grab bar
- Accessible bathtub
-
Suite, 1 King Bed
1 King Bed
Soundproofed room
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Free Local calls
- Free WiFi
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
-
Suite, 2 Queen Beds, Accessible (Mobility Tub)
2 Queen Beds
Soundproofed room
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Wheelchair-accessible bathroom vanity
- Low-height counters/sink
- Bathtub grab bar
- Accessible bathtub
-
Suite, 1 King Bed, Accessible (Communication, Accessible Tub)
1 King Bed
Soundproofed room
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No rollaway/extra beds available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Free WiFi
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Wheelchair-accessible bathroom vanity
- Low-height counters/sink
- Bathtub grab bar
- Accessible bathtub
-
Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)
1 King Bed
250 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair-accessible bathroom vanity
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Wheelchair-accessible bathroom vanity
- Low-height counters/sink
- Accessible bathtub
-
Suite - Only Hearing Accessible
The unit offers 2 beds.
Max Occupancy: 6 (6 Adults)
- Hearing accessible
-
Standard Room
A cable TV is provided in this room. There is also a coffee machine. Ironing facilities and a hairdryer are included.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Toilet paper
- Heated pool
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key access
- Key card access
-
Standard King Room
A cable TV is provided in this room. There is also a coffee machine. Ironing facilities and a hairdryer are included.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Toilet paper
- Heated pool
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key access
- Key card access
-
King Room - Mobility Access/Hearing Accessible
A cable TV is provided in this room. There is also a coffee machine. Ironing facilities and a hairdryer are included.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Toilet paper
- Heated pool
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key access
- Key card access
-
King Room - Hearing Accessible/Non-Smoking
A cable TV is provided in this room. There is also a coffee machine. Ironing facilities and a hairdryer are included.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Toilet paper
- Heated pool
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key access
- Key card access
- Hearing accessible
-
Standard Queen Room With Two Queen Beds
A cable TV is provided in this room. There is also a coffee machine. Ironing facilities and a hairdryer are included.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Toilet paper
- Heated pool
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key access
- Key card access
-
Room With Two Beds - Hearing Accessible - Non-Smoking
A cable TV is provided in this room. There is also a coffee machine. Ironing facilities and a hairdryer are included.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Toilet paper
- Heated pool
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key access
- Key card access
- Hearing accessible
-
King Suite - Non-Smoking
A cable TV and a separate seating area are provided in this suite. There is also a coffee machine. Ironing facilities and a hairdryer are included.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Sofa
- Alarm clock
- Dining area
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Toilet paper
- Sofa bed
- Heated pool
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key access
- Key card access
-
King Suite - Disability Access
A cable TV and a separate seating area are provided in this suite. There is also a coffee machine. Ironing facilities and a hairdryer are included.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Sofa
- Alarm clock
- Dining area
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Toilet paper
- Sofa bed
- Heated pool
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key access
- Key card access
-
King Suite With Disability Access And Bathtub - Non Smoking
A cable TV and a separate seating area are provided in this suite. There is also a coffee machine. Ironing facilities and a hairdryer are included.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Sofa
- Alarm clock
- Dining area
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Toilet paper
- Sofa bed
- Heated pool
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key access
- Key card access
- Hearing accessible
-
Queen Room With Two Queen Beds Hearing Accessible With Roll-In Shower - Non-Smoking
Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker and a seating area. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Dressing room
- Sofa
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Toilet paper
- Sofa bed
- Pool towels
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Key access
- Key card access
- Hearing accessible
-
Standard Queen Room With Two Queen Beds And Mobility Accessible Tub
The unit has 3 beds.
Max Occupancy: 6 (6 Adults)
Guest Reviews
- Jennifer (10/5): Friendly Staff, Cozy Relaxing Vibes - The staff was great, friendly and could answer questions about the area and make suggestions. Wish the breakfast had more variety on the buffet, like french toast one day and pancakes the next. Also better directions with two IHG locations within a block of each other gets confusing for the locals.
- Laneka (10/5): Exceptional -
- Antasha (10/5): - Everyone was nice and helpful
- M (10/5): fantastic - the breakfast was great and so was the staff
- Annette (10/5): This was a pleasant stay everyone was nice. - Clean and modern N/A
- Delisa (10/5): Exceptional -
- Erica (6/5): - People coming and going all hours. Super loud in the halls, loud ac kept waking me up too. I could hear even snoring in the rooms around us but i was told there was sound proofing in the rooms. If you need quiet this may not be the place for you. Staff was friendly and apologetic about both ice machines being broken and offered a credit, but i didnt see a credit. Meh not a big deal i guess. Is what it is?
- Z9399JArk (6/5): Holiday Inn Express that needs some attention. - The staff is wonderful: very helpful and courteous. We were there to help someone pack and move so we just needed a place to stay a few nights. It served its purpose. The room was clean but the hotel is pretty worn. Ice machine was broken; baseboard in the common area needed repair. Surrounding area feels safe but is really unattractive (old self storage out the front door). Stay here in you need to be on this side of town but don’t expect frills.
- Elise (1/5): Bad -
- Alseia (10/5): Exceptional -
- David (10/5): - None
- Ikechukwu (2/5): - The front desk receptionist was extremely rude and unprofessional. Has no business serving the public. Worst experience I have ever had with a hotel. And I do travel a lot.
- Zipporah (7/5): Good -
- Moise (10/5): - Overall it’s good place, just the compound was clean and there a weird smell inside. But the staff was very exceptional.
- Tyrone (8/5): - The morning staff on Friday was helpful. She rectified the problem with professionalism and understanding. She moved us to another floor and room. I give her five(5) stars!
- Brenda (4/5): Nasty stay - My first room#226 I was in it looks like it was under construction and not cleaned up. There was plaster all over the walls and ceiling, looked like the work wasn’t complete. Went to front desk and asked for another room she tried to give me a room next door, I asked to be moved to the third floor, so that room was no better. I was wiping things down like I normally do and when I went to wipe down the toilet as molded
- clyde (10/5): - Like cleanness and the shopping areas close by
- Marichal (1/5): Bad -
- Officialaffinity (10/5): Felt like home - The staff was great and everything was great Nothing
- Tracy (10/5): - Great stay
- Rebecca (2/5): Terrible policy - We made reservations for two nights. For reasons beyond our control, we were not able to make it to the hotel on the first night. I called the hotel to let them know that we couldn't make it that night but that we still needed the room for the second night. We were informed that if we didn't check in on the first night, the second night would be cancelled. We had prepaid and did not chose to protect our stay so we knew we were not going to get any money back. That is acceptable because those were the reservations I made. I was informed they could make a new reservation for additional money. I was very unhappy that I paid for 2 nights and would not be provided what was paid for. We had this happen previously with a different Holiday Inn in Oklahoma and they were fine with us showing up on the second night (again, prepaid for 2 nights) Terrible policy at this Holiday Inn in Killeen, TX.
- Malik (7/5): It was okay just need better tvs in the rooms - The tvs need to be update to have Netflix on them Light in bathroom didn’t work
- David (10/5): - Great friendly, helpful staff
- Swaine (2/5): Disappointed - The sink stopper broke and the plunger arms was lying under the sink. The mirrored light did not work.
- Shantaria (10/5): My stay was more than Great. We be staying again Very soon.😁 And A Big Thank you to the Staff!! - The bed was so soft and I only use Dove so to have it in my room was even more comfy. 😁 nothing everything was great and the stafg was very nice and friendly A+ for them.😁
- Cassandra (9/5): Superb -
- David (10/5): Exceptional - Right off the interstate and close to store.
- Adrian (8/5): - It’s Killeen so I didn’t expect much. The hotel was nice for the area and I felt safe.
- Sylvia (8/5): It was fine for a one night stay. - The breakfast was good. The hotel is in a good location if you need places to eat and stores. It's closer to Ft. Cavazos than I thought. The wifi didn't work the night spent there.
- Melvina (8/5): Very good -
- Eric (10/5): Exceptional - Your beds need to be replaced. I dont know why I continue to stay when your beds continue to get worse. Springs can be felt. The bed felt as if i was sliding my head in the wall. The firm pillows were definitely not firm. That is all that needs fixed. Spend money on new beds and you have it licked as being best place to stay.
- Shabana (10/5): Friendly employees and front desk staff always smiling great customer service, the breakfast lounge was amazing we staye - Very clean and quiet There’s none
- Karlo (1/5): Bad - No hot water and no military discount because I booked my hotel room through you
- wendi (10/5): - clean and friendly service.
- Shameka (10/5): Leisure time with my significant other. - Location, clean, continental breakfast and friendly staff Breakfast could have tasted better.
- Barbara (10/5): - Everything was fine
- Wenda (5/5): Our stay overall was nice the staff was what made it enjoyable. - There is exceptional Customer service I would like to commend front desk clerks Quilla, Ashley and Shannon they’re very helpful and personable with the customers. Housekeeping is courteous and efficient. The ice machines weren’t working on any of the floors. This is a older establishment and needs repairs
- Eric (4/5): Horrible beds... beware - Close to where i needed to be The bed was the most uncomfortable i have ever. Our sleep in room 205 was terrible. Caused my back to hurt so i slept in the chair all night. Not sure i will stay again. I cant enjoy a stay if i have to sleep in a chair. Upgrade your rooms with nice matresses so we feel like we are in luxury not the roach motel next door. Holiday Inn should be better than this.
- Dyanne (8/5): Very good - The staff was awesome and very helpful Ice machines were all out of order,very disappointed at the gym poor equipment not working properly
- Amira (4/5): - Its an old hotel but it could be repainted and cleaned.
- Jose (10/5): Exceptional - Everything people were so nice
- Eric (10/5): Exceptional -
- Lauren (8/5): - Clean and perfect for a quick trip.
- Anahi (1/5): Bad -
- Penni (10/5): - We have stayed here multiple times over the last two years. Its' a comfortable hotel and very convenient for our purposes. Over the last several months we have noticed the beginning of several repair/repainting projects near the main lobby that never seem to be completed-just patches and missing floor boards waiting to be replaced. The ice machines have not worked in months. Breakfast was a little "off" this time. Sliced bread and bagels were offered, but there is no toaster available. Pancake machine was out of order. No fresh fruit options. And no bottled water. Folks are very nice, but maintenance seems to not be too important at this location.
- Gutierrez2886 (10/5): It was good stay - Breakfast was great None everything was great
- Sheala (10/5): wedding weekend - EVERYTHING MY GRANDDAUGHTER GOT MARRIED THAT WEEKEND
- Syreeta (10/5): - The pool was cold but the kidos loved it
- Debra (4/5): - Run down and smelled of marijuana and noisy walls too thin can hear talking in the next room
- Edwin (2/5): - Worse check in experience. Made a reservation on 10/19 for my wife and my 6 month year old son. Contacted the property right after making the reservation to let them know the name of my wife and to let them know that she would be checking in after 1am do to the arrival time and a the receptionist “lady” said that was fine that she would add a note to the system. My wife arrive at hotel around 2am with my 6 month old son, tired after driving several hours of o rest at this holiday inn and the most unprofessional person on this earth did not allow her to check in and stated that she was marked as a no show!!!! How in the world can you say it’s a no show when I specifically spoke to your receptionist not even 10 minutes after making the reservation!??? Reservation was fully paid for in advance. I do not wish for anyone to go through this experience. This employee does not deserve to be providing such an experience like this to anyone!! Of course I screamed at this individual over the phone after not allowing my wife to check in and she had no option other than to drive 3 more hours to her destination…. I have been an Expedia member for many years and this has been the very first time I experience this at a holiday inn! !! This is not fair… I even asked to speak to a manager to find a resolution and he neglected to transfer me and pretty luck told my wife to f*** offf!!!
- Sobia (1/5): No one should stay at this place - Did not like anything. Worst place to stay Worst Breakfast, worst smelly rooms
- Chris (7/5): Good -
- Rosa (10/5): Exceptional -
- Tracy (4/5): Disappointing -
- Earla (10/5): - Nice environment
- Fernando (10/5): Would definitely recommend/stay here again - Staff was very friendly Room was clean Lights and ac worked just fine My WiFi would go out 2 or 3 times in the day other than that was very good
- Cynthia (6/5): - The first room we were in was very nice and clean but smelled like must and mold. Moved to another room .oldin the bathroom. No cleaning. We had to get our own towels as the didn't clean the room.
- Hill (9/5): Superb - The staff was excellent. The employees went above and beyond. The noise from the room up above us. They were loud early in the morning and late at night. I didn't complain because we had our one year old and he was a little loud but nothing like them. Besides that my hotel stay was exceptional.
- Melanie (7/5): It was nice but the amenities were poor - The employees were nice Door to the pool was broken. Half the gym was broken and the gym room we too hot.
- Pamela (10/5): - It was a decent place but we were on the ground floor and had crickets in our room twice.
- Isaiah (10/5): - Great location
- Natalie (8/5): Very good - Love the host and breakfast was good Replace sofa bed we could not use it there were no sheets or pillows and the cushion were covered up underneath it was ripped. Should have been replaced not covered up. I forgot to take pictures.
- Maria (10/5): Exceptional -
- C (9/5): Superb - the breakfast was good options changed daily and the staff was great if you needed something that was not out they would do there best to accommodate your needs very nice and helpful n/a
- Penni (8/5): - Overall this is a great place to stay. We have family in the area and visit often, so we have stayed here several times. Room is nice enough and breakfast is pretty good. My only "knock" is the upkeep and maintenance that seems to be lacking. Over the last 9 weeks we have stayed 3 times. Ice machines have been out of commission every time. Hallway where elevators are is in disrepair and has been for all the past three visits. And outside is just sad. Landscaping has almost all died and flower beds are weed filled and unkept. Not very welcoming. Staff is always very pleasant and helpful. Just wish maintenance would keep pace
- Cheryl (9/5): Superb - Spacious room. Good location for where we needed to be. Staff was very nice and friendly. Breakfast was good. Very clean. The only thing I really would mention is that we reserved the room for five people with the intentions of using the sofa bed, and there were no linens or pillows for the sofa bed. We had to go ask for them. As well they only gave us two towels for five people. It was no problem getting it once we asked the front staff, but it would have been nice to already have been there when we arrived.
- Xerxes (10/5): Exceptional -
- Nina (10/5): - Friendly staff.
- Sidaphone (3/5): Wall paper peeling off the wall....dripping water noise all night from upstairs and ceiling paint pa -
- Tam (10/5): - Extremely nice staffs, big bed, room is very clean
- Connie (10/5): - Easy on, easy off no matter which I was planning on going.
- 211harryg (2/5): IHG Brand is losing its reputation - 1st and foremost, the employees at this location are great. We checked-in extremely late and got to our room it had a wet carpet smell, which should have been our 1st warning to probably make other arrangements. I chalked it up to high turnover and they recently shampooed the carpet. The scent was very strong. Next day we put air fresheners in the room around noon to see if it would eliminate the odor and got back around 1230 that night. We walked in and saw a roach crawling around on the coffee bar area. We let the staff know and they were unable to accommodate moving us to another room. So we ended up going to another hotel and actually getting to bed around 3:30am. This location is well overdue for a complete renovation and caused us to no longer consider the IHG brand as an option as we other concerns at other locations as well.
- LaQueta (10/5): - Nice clean & quiet
- luvmy32000 (6/5): Basic hotel - I stayed here for one while on a business trip up in killeen. It's a basic simple hotel. The rooms were large and clean. The beds were comfortable. The ice machine was broken while I was there but the staff was purchasing ice to accommodate the guests. They ran out of bacon the morning I had breakfast there.
- Lemmie (1/5): Bad -
- Renee (10/5): A nice place to stay and visit the area. - From the time you walk into the lobby it is very warm, welcoming and clean! All of the staff were extremely nice! The room was clean and very comfortable. The pool area was nice as well--very well kept! Highly recommend. This is a personal preference--To have more healthier options such as eggs, cheese, etc. The breakfast selection had starchy/sugary items (pancakes, gravy, fruit loops, etc.). Again this is my personal preference.
- Robbie (10/5): The breakfasts were outstanding!! - The location
- Holly (7/5): It was what i expected for the Killeen area. - The water pressure was fantastic! Absolutely wonderful! The room was smaller than I had expected for the suite. I had to request extra towels every day, the trash was not emptied every day.
- MICHELLE (6/5): It was ok - The staff was outstanding. My room was not that good, had a strong wet smell. You could hear absolutely everything from inside of my room. I couldn't sleep at all.
- Ryan (10/5): - Best place to stay in Killeen
- Kimberley (6/5): Nice Stay - Breakfast was delicious and well prepared. The ice machines were broken on the whole property very inconvenient
- Roberto (1/5): Will never stay at this location again!!! - Close to job site Bed bugs found in room 204 so had to move rooms in the middle of the night. Damaged and dirty furniture in 2nd room I relocated too.
- Tonette (10/5): - Very nice Hotel. Would stay there again Highly recommended Breakfast was great.
- Tonya (3/5): Poor - The room could have been cleaner and better smell. There was a dirty towel left in the room And the smell in the room was bad .
- Jonathan (8/5): - Nice
- John (10/5): - Location
- Daniel (10/5): - The young lady checking me in, was very kind. And she loved all my shirts every day
- Klint (2/5): - The overwhelming stench of the air conditioner was almost unbearable. The room was moist with humidity, making the bed almost feel wet. The air conditioner smelled like dirty socks, and mud. We both experienced sickness in our respiratory. The room was in shambles tile, coming off the walls and toilet paper holders, falling off the wall, the shower had Barely any water pressure? I asked for a fan for the room, but there wasn’t any to give out. The breakfast was mediocre. The pool was dirty and full of people all the time. Overall, the stay was very bad. I didn’t take any pictures, but we stayed in room 206
- Angelo (8/5): Very good - Great Breakfast, nice clean facilities, lots of parking spots, close to HEB, Walmart, shopping stores and Restaurants. Friendly staff and house cleaners
- Shakira (2/5): - Definitely would NOT stay here again. Property is not kept up well. Views are of storage building and low budget hotel. Not an ideal area. Hotel has no wow factors to it. Had smell, front automatic doors would not open or close automatically so they stay open for the most part. Trash throughout lobby and areas. Broken shower rods, ceilings repairs very visible and eyesore. Linen stained. Caution tape on doors, wallpaper peeling, borders/trim coming off the wall. I was so ready to go, definitely considered booking another hotel and just letting this one keep my money. Low budget Holiday Inn Express. Close to stores, food places and right off the interstate.
- Marsha (6/5): - located close to freeway, shopping and restaurants. For some reason my bathroom fan was not working which made the room dank and humid. The pool needed to have some sort of shade, the hot Texas days are brutal.
- Darrell (10/5): - The hotel ceiling had water damage. Mattresses need to be replaced
- Maxine (10/5): - Everything was good, pool, room, bed was amazingly comfortable and slept great. Boyfriend did not even snor!!! Pool was clean and relaxing. Kiss the morning chef, the breakfast was full of flavor, delish and filling plus all the variety of options. Will definitely stay there next time we are in Killeen.
- Rebecca (10/5): Enjoyed it! - Served it’s purpose & was a great breakfast! Not sure who completed renovations, but a lot of tile errors in the shower and at the front entry way. Not a huge deal, but pretty obvious.
- Avery (8/5): Very good -
- Mary (6/5): - Property needs outside repair, painting etc. the bathroom has no water pressure in the shower. The light in bathroom for mirror was broken. Staff was awesome!!
- Isaac (3/5): Poor -
- Yolanda (3/5): Poor -
- Clayborn (8/5): my stay was extremely short - N/A N/A
- Danielle (2/5): - The first room that we received had mold along the window. It wasn’t a little mold it was a lot. The second room we received, the bathroom door was extremely rusted and the main door seemed as if it would not lock, extremely easy to push the door with No key.
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