Crystal Palace Luxury Hotel
Location: 284/68 Moo 5 Pattaya - Naklua Rd., Banglamung, Naklua, Pattaya, Chonburi, 20150, Pattaya, TH
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Experience the ultimate retreat at Crystal Palace Luxury Hotel in vibrant Pattaya.
Relax in Style
Unwind in one of our two luxurious outdoor swimming pools or energize your body at our fully equipped fitness center.
Culinary Delights
Savor authentic Thai cuisine at Outhayan Pleangkao or enjoy a drink at one of our lively bars, perfect for a laid-back evening after a day of exploration.
Business and Beyond
With versatile meeting rooms and complimentary Wi-Fi, our hotel is ideal for both business travelers and leisurely guests alike. Enjoy convenient amenities like a 24-hour front desk, airport shuttle service, and on-site parking.
Book your stay at Crystal Palace Luxury Hotel today for an unforgettable Pattaya experience!
Important Information
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 02:00 PM - 10:00 PM
Check-out: 12:00 PM
Amenities & Facilities
- Meeting rooms
- Fitness facilities
- Health or beauty spa nearby
- Free WiFi
- 24-hour front desk
- Terrace
- Concierge service
- Wheelchair accessible
- Rooftop pool
- Outdoor furniture
- Picnic area
- Elevator
- Fitness facilities
- ATM/banking
- Conference space
- Snorkeling nearby
- Surfing/bodyboarding nearby
- Bicycle rentals nearby
- Hiking/biking trails nearby
- Scuba diving nearby
- Water skiing nearby
- Breakfast available (surcharge)
- Rafting nearby
- Meeting rooms
- Smoke-free property
- Ecotours nearby
- Snack bar/deli
- Free self parking
- Airport transportation - pickup (surcharge)
- Beach umbrellas
- Beach towels
- Designer stores on site
- Banquet hall
- Secured parking
- Outdoor entertainment area
- Motor boating nearby
- Health or beauty spa nearby
- Personal motor watercraft nearby
- Water sports equipment
- Hosted evening meal
- Hosted evening meal (reserve)
- Surf lessons - nearby
- Secured bicycle storage
- Bicycle parking available
- Bicycle cleaning area
- Change of towels (on request)
- Change of bed sheets (on request)
Rooms Available
-
Deluxe Luxury
1 Double Bed OR 1 Twin Bed
Soundproofed room
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Refrigerator, electric kettle, room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Tile flooring in room
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Tile/marble floor
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Suite
1 Queen Bed
969-sq-foot soundproofed room, balcony with city views
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Refrigerator, electric kettle, room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, jetted bathtub, and separate shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Tile flooring in room
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Luxury Room
1 Double Bed OR 1 Twin Bed
431-sq-foot soundproofed room, balcony with city views
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Refrigerator, electric kettle, room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, jetted bathtub, and separate shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Tile flooring in room
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Deluxe Room
1 Double Bed OR 2 Twin Beds
431-sq-foot soundproofed room, balcony with pool views
Relax - Fireplace
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Refrigerator, electric kettle, room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, slippers, and a separate bathtub and shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Tile flooring in room
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Fireplace
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Superior Room
2 Twin Beds OR 1 Twin Bed
323-sq-foot room with city views
Relax - Fireplace
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Refrigerator, electric kettle, room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Tile flooring in room
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Fireplace
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
-
Family Room
1 Queen Bed and 1 Twin Bed
753-sq-foot soundproofed room, balcony with city views
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Refrigerator, electric kettle, room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, jetted bathtub, and separate shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Tile flooring in room
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Jetted bathtub
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
Guest Reviews
- Atokii (10/5): - I loved my stay at Crystal Palace Luxury Hotel!
- Sean (10/5): - A really well managed hotel with attentive & courteous staff. Breakfast buffet had a wide selection of foods & was amazing value. The ground floor swimming pool was very clean & well maintained & was very popular with guests. Enjoyed our stay at this hotel. Exceptional value. Also for getting into Pattaya the songtaew (10THB Baht Bus) stopped on the main road in front of the hotel. Terrific.
- Wanderer02349855717 (8/5): Crystal Palace Hotel Pattaya (Crystal Palace Luxury Hotel Pattaya) 8/10 - After a long journey from Hanoi to Bangkok and then to Pattaya, we—Avi and Jessica—arrived at Crystal Palace Luxury Hotel Pattaya on a pleasant afternoon. After hours of travel, stepping into this hotel felt like shedding all the exhaustion. We were fortunate to be assigned a room in the newly built Crystal Luxury section, and from the moment we stepped inside, we knew we had made the right choice. The room immediately impressed us with its refined and well-arranged space. It was quiet, spacious, and elegantly designed, offering a sense of relaxation and comfort. The highlight was undoubtedly the bed—exceptionally soft and plush, making it incredibly easy to sink into a deep, restful sleep. The bathroom was spotless and thoughtfully designed, providing both functionality and a touch of modern convenience. However, one downside of the hotel is its location—it’s not close to the beach. For those looking for an oceanfront stay, this might be a slight inconvenience. On the other hand, if nightlife and culinary experiences are a priority, the hotel’s proximity to night markets and bustling eateries (just 200 meters away) is a major advantage. It was incredibly convenient for exploring Pattaya’s vibrant energy after dark. When it comes to the staff and service, they performed their duties professionally, but with a lack of warmth and engagement. They smiled, but not in a way that made us feel particularly welcomed. While they provided adequate responses to our questions, they didn’t go out of their way to connect or engage with guests proactively. Final Thoughts: Despite a few minor shortcomings, Crystal Palace Luxury Hotel Pattaya remains a solid choice for travelers seeking comfort, tranquility, and modern amenities after a long journey. The well-designed rooms, excellent bedding, and convenient location for nightlife make it a great option. If the service team could be more attentive and engaging, the experience would be even better. Overall, we would rate this hotel 8/10—a wonderful experience that, with just a little improvement in customer service, could easily reach a higher score. - Avi & Jessica
- pankajk1899 (6/5): Stay at crystal palace - Well, the hotel is a value fr money,but staff is rude and unreasonable, they breakfast offers the same menu daily, the menu is not that extensive ,even ceased to offer me ice cubes,as i wanted myself an ice coffee, if u accidently happen to distroy hotel property, they charge u a bomb, i was charged 500 bhats fr loosing my room key card,disgusting, at time internet sucks,by and large ,u find Chinese here
- angeldG590RP (4/5): A week here as a couple - Genuinely the worst hotel I have ever stayed at, to call this a 5 star hotel is an absolute joke, the receptionist we checked in with was extremely rude and just laughed when we tried to explain that we had paid for a double bed room and had been given a room with 2 single beds. Secondly the hotel tried to charge us 500 baht because there was a small stain on the duvet cover (which was there from the previous guests) there was also blood on the bed sheets from the previous guests, WHICH HAD NOT BEEN WASHED!!! When we explained that the stains where there when we arrived (and showed the photo we had taken upon arrival proving this) we were told to go and clean the sheets ourselves. We asked to get our room cleaned after a couple of days of staying at the hotel, we came back to find that the cleaners had simply re- tucked all of the bed sheets but not actually washed anything, due to this and the fact that there was blood on our bed sheets from previous guests makes me believe that nothing in our room had been cleaned after the previous guests had left and before we arrived. The downstairs swimming pool is also extremely dirty with what looks like bits of mud floating in it, however the upstairs pool is ok and a lot cleaner. The buffet breakfast (which is from 6am-10am) is also quite good, however there isn’t much variety and the food is the same every day but I would still recommend getting it. The air conditioning started leaking one night causing a small flood on the floor of our room and wifi also does not work.
- Erik Mario Marcel (4/5): Why I cannot reccomend this bad service hotel... - If you need internet don't choose this hotel everybody has login problems! We booked twin bed received single beds. Not helpful to change room although we are Expedia gold member they upgraded next day and we had to pay upgrade fee! We had to leave the room 12 o clock ant they let us wait 2 hours in he lobby before we could access the upgraded room. Terrible service!
- Terho (10/5): - Sänky aivan erinomainen. Minulle sijainti hieman liian sivussa. Ei marketteja eikä ravintolapaikkoja kuin yksi läheisellä kadulla. 7/11 kauppoja muutama ja siinä kaikki. Jos haluaa olla rauhassa kaikista, sopii hyvin. En lapsiperheille suosittele tai lapset saa hepulin.Alue kuin kuollutta kehitysaluetta; ei mitään elämää!! Jomtien alueella on sentään elämää!! Jos tilaa Boltin taksin, niin pääsee Jomtien alueelle n 120 Bathia ja kadunvarresta riksakyydillä 20 Bathia .
- roshnic534 (2/5): Unfair check out experience - We stayed at this hotel in Pattaya as a group of girls, but our experience was far from pleasant. Upon check-in, we were required to pay a deposit of 1000 THB, which seemed standard. The issue arose at check-out when we were unfairly charged 400 THB for a floor mat. The floor mat, which clearly had “welcome” written on it, was provided as part of the room amenities. Naturally, as a floor mat, it was placed on the floor and used as intended. However, the receptionist insisted we had "dirtied" it and demanded payment for what seemed like normal wear and tear. The receptionist was extremely rude, unprofessional, and unable to communicate effectively in English. When we asked to speak to her manager or someone who could assist us, she mocked us with exaggerated facial expressions instead of helping. Her behavior was insulting and completely unacceptable. Charging guests for a used floor mat—something that is naturally expected to get dirty—is unreasonable. The lack of professionalism and poor communication from the staff made the situation even worse. We would not recommend this hotel to anyone looking for a stress-free and welcoming experience.
- sailomeshwareec (2/5): Worst hotel..made us pay for towel - One of the worst hotel i have ever been. They made us pay for towel which was placed on the floor because it got dirty. They themselves placed that towel to be used on the floor in the bathroom. When checking out they made us pay 400bahts saying we ruined the towel!!! If that towel was not to be used on the floor then why put it there?????? Donot recommend at all!!
- janetmN6777ZK (4/5): No sleep hotel - Meant to be luxury definitely not. Was constantly kept awake by other guests to the early hours extremely noisy. Then ping 6am other guests get up for breakfast and are totally noisy above a normal level. After that reception ring on a phone outside my room to alert cleaning staff to work rota rings everyday many times. Consequently averaging 4 hours sleep per day. Came out of lift and noticed part of the ceiling had fallen down on to the stairs. No balcony and bars on the window and some kind of noisy thing next to the bars. The cleaning lady is very lovely. Reception staff fine but don’t really have a clue about dealing with the issues. It’s difficult due to the language barrier. Beds are comfortable and room is cleaned daily. Windows single glazed so traffic noise bad.
- Sreejith (2/5): - Diring check in they infored the room is not available in the Chrystal palace luxury hotel and they provided room is Cyrstal palace std hotel And service was very bad Cleanliness inside room was also worst Bed sheet and pillow covers are very old even we have dought that is washed or not Some what we managed by using our stuff Bath room also found very dirty ... As they not provide the room as per my booking, we need to request refund .
- Verified traveler (10/5): - Amazing.
- SILAPORN (2/5): - ห้องฝุ่นเยอะ พื้นเหนียว ไม่มีสลิปเปอร์ ใต้ผ้าห่มมีเศษทราย ดิน ห้องอาบน้ำไม่มีที่กั้นน้ำออก อาหารไม่ร้อน
- Theodor (8/5): - Ich und meine Freundin waren sehr zufrieden 😊 Dieses Hotel kann ich bestens empfehlen! Dankeschön 🙏
- Johannes (10/5): - Heel vriedelijk en netjes correct ontvagen
- Samornsri (10/5): - ภาพรวมบรรยากาศดี พนักงานต้อนรับเป็นกันเอง สะอาด ปลอดภัย ส่วนเรื่องที่ต้องปรับปรุง คือ ที่จอดรถค่ะ, และตู้เย็น(มีปัญหา-ไม่เย็น)ค่ะ
- xitianning (2/5): Maximum 2 stars hotel - Extremely basic hotel, rooms are simple and cleaning service is not good. Breakfast doesn’t have too many options besides chinese food and some bread. Far away from the beach. I won’t recommend it at all.
- Tom (2/5): loudsy tourist - loudsy tourist guest when comming the room. Room not protect voice from outside, you can herd loud voice from outside.
- B661ZZbrianc (10/5): Mr B Mrs P Crow - Crystal Palace Bangkok staff very professional Rooms very clean and comfortable lovely swimming pool shops very close can walk in 5 minuets or 15 Baht on motorbike Taxi family mart 2 minuets walk away massage 2 minuets walk and first class shuttle service from hotel to airport I will use this hotel again 100% staff can not do enough for you
- zgego (10/5): Almost Perfect - Clean room, comfortable bed, heating OK, food is fine, large TV screen, a lot of channels. The room has a balcony. It is near the main road. They have parking. I recommend to stay here. I will go there for sure.
- Alexander (4/5): Medelbra hotell - Tråkigt med ett 20-tal bussar som lämnade av och hämtade upp massa asiatiska turister, de flesta kom under dagen och åkte tidigt morgonen efter, vilket gjorde hotellets baksida till en bussparkering. Frukosten påverkades av dessa turister då det blev väldigt likt en äldre skolmatsal. Rummen var inte så ljudisolerade så bussarna hördes väldigt tydligt. Poolen på taket var avstängd samt bara en restaurang öppen där de hade karaoke vilket inte var så trevligt. I övrigt var hotellt ok, nära till pattaya, enkelt med bath bussarna att ta sig, trevlig personal samt bra pool och rum.
- Coquitlam_BCDawn (6/5): Don't Stay if not Asian! - The rooms were just ok. Internet not great, but the worst is that we were surrounded by tons of bus tours from China and the breakfast that was offered included, was not western. The staff were fine though. Price was cheap!
- John (6/5): Nothing close to warrant price - From the outside it looks great and initially you are well received. However, shortly after entering my room and doing a customary look around (which includes a look under the bed). I noticed that most things are just swept under the bed. Any other request for the room including and extra pillow came with a considerable charge.
- PokemonBakuman (10/5): A cosy hotel far away from the sea - There are several blocks in the hotel. We stayed in superb (I believe it was called smth like this). The room was large and nice. Cleaning was good although one time we failed to reach understanding with the staff and our room remained uncleaned. The best thing about the hotel is food. It's diverse, mostly thai-oriented and usually ok for European tastes (not so spicy), yet there are some hot foods. The hotel is close to the local public transport lines (pickup trucks with seats in the trunk), however, the way to the sea was tiresome and confusing. There are some services in the hotel like massage or souvenir shops. We've tried massage it was ok, but a little bit more expensive (300 bath instead of 250, 1.5 US dollars difference) than in most other places. Roomers are mostly package tourists from China (~70%) and Russia (~25%). WI-FI coverage was not perfect and it stopped working in our room in the end of our stay. So we had to go downstairs to the lobby to get Internet access. Fine warnings about not hanging wet clothes in the wardrobe and other staff are annoying.
- Verified traveler (8/5): Nice hotel about 15 minutes to the beach - Everything in this hotel was excellent apart from some of the hotel rude staff. This was my 4th stay and I would definitely recommend it to anyone
- CM (4/5): TOO NOISY. DISAPPOINTED - There are many Travel tour from China and very very noisy. Specially, when they are close the door of room and during their talking in corridor anytime. My hushand and I must wake up around 6:00am everyday due to this reason.
- Bernd (6/5): - Ich war mit meiner Firmenbelegschaft aus China mit einer chinesischen Reisegruppe dort. Dieses Hotel bedient vorwiegend dieses Klientel. Dafür waren aber die Zimmer und das ganze Hotel ausgesprochen gut gepflegt, was man bei Reisegruppenhotels nicht immer behaupten kann. Das Frühstück war natürlich Massenabfertigung, aber auch noch oberhalb des Durschnittes.
- smittoon1 (10/5): I have been here 4 times now, as my friends own a very good quality Thai Food Restaurant about 100 metres down thw road - Good position, nice clean rooms , stayed there 4 times, although more and more Chinese are staying there so a little noisy and they hoike at the side of the pool so I won't be going back in there . Still my friends own a small Local True Thai Restaurant across the road and down about 100 mtrs called "Lans Thai and European Food and Drinks " , so for a change from the Restaurant at the Hotel it is a nice change and not far for anyone to walk to. They have drinks there , great Thai food, and Lan cooks great Pork Chops and Dumplings for Europeans too as her Husband is German. Also you can jump on a local open Taxi and travel all the way to Walking Street for 10 Baht , good spot away from all the noise.
- Randomglobetrotter (8/5): Nice hotel - Stayed only the one night. Modern room so, clean, comfy beds. Food was nice as well, freshly cooked. Overall a nice stay. The pool looked awesome with its swim up bar; which we didn't use though. Try to get a room in the newer part of the hotel as those rooms looked really good. Only downside was cigarette smoke smell coming out of the air conditioning.
- Hans (6/5): gutes Preis Leistungs Verhältniss - der pool auf dem Dach 8.Etage war sehr schön und sehr klares kühles Wasser.Leider sind einige Iraner nur mit unterwäsche ins wasser gegangen. Das Frühstück war gut und sehr asiatisch ausgerichtet.Einige Cinesen haben mehr wegeworfen als ich gegessen habe.Raucher bereiche auf den Etagen fehlen leider völlig.
- Abu Bakarr (6/5): poor wifi - The hotel is good families not for business trip. The wifi is very poor. If you intend to be on a working holiday and you rely on Internet connection. This hotel is not for you
- KAY (6/5): "kostenkünstiges hotel mit schönem pool" - das hotel liegt schön ruhig. es hat einen schönen grossen pool mit reichlich liegen und einer poolbar. die zimmer sind zweckmässig mit tv und minibar ausgestattet. es gibt täglich 2 flaschen wasser kostenlos. das frühstück ist bei dem preis nicht zu beanstanden.
- Riitta (8/5): Upean hotellin vieraat ilmeisesti jurttaan tottuneita - Hotelli on tyylikäs ja siisti. Henkilökuntaa vaivaa sama ongelma kuin muuallakin Pattayalla. Kun suurin osa vieraista on venäläisiä tai korealaisia, englannin kielen taito rapistuu. Hotellissa WiFi toimi vain yleisissä tiloissa, joissa kuuluvuus oli surkea. Paikalla oli aina tulossa tai menossa kovaääninen korealaisryhmä. Ryhmien bussit aloittivat tyhjäkäynnin ja liikenteenohjaajat pillien vihellyksen viimeistään klo kuusi aamuisin. Tämä kuului selkeästi vaikka asuimme ylimmässä kerroksessa. Samaan aikaan aloittivat kanssa-asujat ovien paiskomisen ja toisilleen kiljumisen käytävissä. Aamiainen oli monipuolinen ja runsas. Vieraat sielläkin huonosti käyttäytyviä. Sijainti lavataksi reitin varrella. Rantaan on matkaa, mutta hotellilla kaksi uima-allasta.
- Verified traveler (8/5): Nice new clean - Rooms were good,staff helpful, manager made us feel unwelcome due to the way she was overseeing everything.
- S_E_AsiaRedford (6/5): Great Location.Quiet ,hence sleep guaranteed but falls down........on.. - We stayed here for three nights and on arrival were pleased to have chosen this particular hotel with great location.Far enough away from the bars but only a short walk or baht bus to catch the action. We were given a large room with modern fittings and good elevated view over the swimming pool.The bed was large and comfortable .The bed linen was new and in good condition and had been well laundered as were the bath towels. The bathroom was large enough and the shower was powerful and the water had good pressure. The downfall to this hotel is the lack of presence of any management around the reception area or duty manager patrolling around to check on things. There were signs displayed clearly pointing out that 'no food or drink from outside to be consumed around the pool or garden areas.' I came down on the second morning to find that the Chinese contingent that had arrived by coach the previous evening had deposited loads of garbage around the pool area , in particular they had dumped plastic bags containing their last meal on the floor , numerous empty beer bottles and made worse by all the number of cigarette butts that had been thrown everywhere...have the photos to prove it..! I advised the reception at 4.30 am whilst taking an early morning strole , they appeared not that bothered and had no idea as to what I was referring although I went on to tell them 'in thai' that this was not acceptable and that it was filthy dirty customers such as these culprits that give a hotel a bad name! This hotel is totally sold over to the tour operators from Main land China , and Korea with a few Russians chucked in for good measure. The buffet breakfast was quite acceptable . However , here it comes...I was disgusted and on the third day I literally gave up on the idea of having a breakfast as I had been totally put off my food..! I can only describe it as an awful experience trying to fight your way to the breakfast bar and then having to sit there watching 200 Chinese (eating like a swarm of starving locusts) shovelling as much food in to their mouths in the shortest possible time , food flying everywhere , on the floor , on the table , piling their plates with food that I'm sure only half got eaten and the rest found it's way either in their bags or went to the scraps bin..! I and my family were disgusted and shocked. The other major problem with this hotel is the total lack of discipline. The chinese were shouting from the roof tops down to their friends on the pool deck at the tops of their voices in the daytime and in to the early evening. I was told 'the owner was on site and living in one of the apartment rooms' I wonder whether perhaps he was either stone deaf or could not hear over the noise of the money counter 'sifting the bills ' that were obviously pouring in from all the tour buses that I counted 'in and out ' one arrives and another leaves. Perhaps out of season when the tours are not present this hotel would have a different feel to it and certainly the living and eating experience has to be different..! My last criticisme pertaining to the attitude of certain staff towards my wife (a resident Thai National ) On a number of occasions the staff would cold shoulder her and glance in a way that was far from friendly.! I saw for myself when she was returning from the front steps of the hotel after returning from doing some market shopping , one of the security guards shouted to her " what are you doing and where are you going in this hotel ?" She replied somewhat startled and taken back by this questioning "actually I'm staying here with my husband and daughter !" The security should be more on the ball and concentrate on keeping the Chinese guests under control and check on their literring pursuits. One pool attendant did actually bring one chinese boy to call concerning an incident wherevy a chinese guest was sitting around the pool and he decided to put both legs and feet on the table and was told ' to take your feet off the table '..Where was the Management..sleeping..? It's a shame that these hotels sell themselves out to the tour operators especially the Koreans and Chinese who are capable of destroying a hotel , it's surroundings and it's reputation in one short day..! They have no respect for others around , fellow guests who have paid and want to enjoy their time quietly and repsectfully of others. The Chinese spit and shout , throw everything including their cigaretts on the floor..and quite frankly don't care a damn about others. I have very good Chinese friends but they are educated and cultured , which is why I was so taken back by this episode.......
- Tap (8/5): Ok area good place for the family - Good environment very nice pool in Naklua out of the way of the busy pattaya area but close enough if you choose to venture that area . Close to Santuary of Truth , mini siam and one the best hospitals in Thailand .TV has a channel in almost every language
- pankaj722014 (6/5): family review - v travelled in jan 14, rest all was fine, with the hotel,food, staff etc, and location, but , what really irritated me, that , due to some spill of some food on a small towel and a big one, v were really charged a bomb, although the stain was just a minor one , and cloud have been washed, but they insisted fr the price, this is where v felt exploited,
- pevp (8/5): New, very clean, well-equipped hotel - Very nice and clean room with large beds. Balcony with nice view on the hotel swimming pool. Lovely bathroom. We got a wet floor after the shower but it did not bother us too much. The breakfast buffet is good but not awesome.
- NadirA193 (8/5): Good option for Bucharest - I was together with my colleagues in a two days workshop organised by my employee. Hotel is very good, clean and well located in capital city. Owner, Mr. Bogdan is very preasent starting from breakfast and finishing with dinner services. He is succesfully managing its team, both in hotel and in restaurant. For this reason I appreciate this location.
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