Palms, Mount Lavinia

Location: No. 52, De Saram Road, Mount Lavinia, Mount Lavinia, LK

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 11:30 PM

Check-out: 12:00 PM

Instructions: Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Designated smoking area
• Picnic area
• Elevator
• Conference space
• Breakfast available (surcharge)
• Safe-deposit box at front desk
• Multilingual staff
• Wedding services
• Tours/ticket assistance
• Wheelchair accessible parking
• Conference center
• Snack bar/deli
• Free self parking
• Airport transportation - pickup (surcharge)
• Train station pickup (surcharge)
• Train station drop-off (surcharge)
• Wheelchair-accessible van parking

Rooms Available

• Deluxe Triple Room

  1 King Bed and 1 Twin Bed

  Balcony/patio with garden views

  
  

  Internet - Free WiFi

  Entertainment - 40-inch TV with premium channels

  Food & Drink - Room service, minibar (fees may apply), and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No cribs (infant beds) available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Private bathroom
  • Satellite channels
  • Bidet
  • Bottle of water
  • Daily housekeeping
  • Ceiling fan
  • Room service
  • Free WiFi
  • Rainfall showerhead
  • Balcony or patio
  • No cribs (infant beds)
  • Bedsheets provided

• Deluxe Double Room

  1 Double Bed OR 2 Twin Beds

  247-sq-foot room, balcony/patio with garden and pool views

  
  

  Internet - Free WiFi

  Entertainment - 40-inch TV with premium channels

  Food & Drink - Room service, minibar (fees may apply), and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - No cribs (infant beds) available

  Smoking And Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Private bathroom
  • Satellite channels
  • Bidet
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Ceiling fan
  • Room service
  • Free WiFi
  • Rainfall showerhead
  • Balcony or patio
  • No cribs (infant beds)
  • Smoking and Non-Smoking
  • Bedsheets provided

Guest Reviews

• Nina (2/5): Stengt hotell uten at vi ble informert av hotels - Da vi kom til Colombo om natten, og ringte hotellet for å gi beskjed om at vi kom, fikk vi beskjed om at hotellet var stengt/solgt til noen andre. Vi måtte der og da booke oss inn på et annet hotell kl03.00 om natten...… Hotel.com hadde ikke gitt oss beskjed om at hotellet var stengt...….
• Verified traveler (10/5): - Very friendly staff, very good hotel overall. Will repeat if I am in Colombo again
• Verified traveler (4/5): - Room wasn’t cleaned properly, could see small spider’s web everywhere in the room (wall lamps, bed headboard). Tea and coffee tray wasn’t cleaned and used ones had not been replaced with new bags. Wardrobe wasn’t cleaned. TV channels weren’t clear or cannot see at all.
• Zofia (6/5): - Stille rolig sted. Ikke tilgang til strand. Ikke pool bar. Serverer ikke alkohol.
• Verified traveler (10/5): - The rooms are very big and the hotel staff was very friendly. Only bad thing was the bathroom. It was kind of old and smelled a little.
• Verified traveler (8/5): Pleasant Hotel - Visited for a family gathering. This was a nice hotel. The staff were helpful and friendly. It had a lovely pool and is a short walk from the beach. Overall a good stay.
• Verified traveler (2/5): - The hotel staff were perfect. They were very helpful and great people when it came to needing help. The hotel staff cannot be faltered for anything. Amazing people. the hotel was just 2 to 3 mins walk away from the beach which was very good too. The management that runs the hotel who are Chinese were not accommodating at all. We had booked this hotel because it had a swimming pool and my wife could use it whenever she wanted. That was not the case cos the chairman and the CEO of the hotel (who are the Chinese owners of the business) wanted to get married to each other and they used the swimming pool. We had booked the hotel in advance and we had received no email that this was going to happen. The hotel staff had said they decided just a week before our stay. We were told that they arrange for us to use the swimming pool in a different hotel. Our hotel room did not have adequate wifi. The Management had limited the rooms so that only one device could join the wifi network. We complained a lot of times. Nothing changed until we had 2 days left of our holiday. Also, the electricity was very slow and didn't charge our electrical devices adequately. This didn't change no matter how we complained and the few times they sent over the maintenance guys. I tried to change rooms but it was the same problem with the electricity there as well. Very bad customer service from the owners and the compensation was very bad.
• Verified traveler (6/5): - 広い部屋でゆっくりくつろげる
• Verified traveler (8/5): - good amenity
• SHARMILA (2/5): Location good but not value for money - VERY BADLY KEP PROPERTY AND NO STAFF AT ANY TIME FOR ANY SERVICE PHONE NOT WORKING BATHROOMS NOT CLEAN NO VARIETY OF FOOD
• Rebecca (8/5): - Huge large rooms. Clean, friendly staff. Amazing pool. Quiet. Not noisy. Very happy!
• Chris (8/5): - Went for a relaxed stay and this is what I got which was nice. For the price of the room it was very cheap and I couldn’t complain was really nice. Also The shower was lovely.
• Verified traveler (10/5): Very comfortable stay - It was amazingly good and the staff were very friendly and supportive tom our stay comfortable
• ken (8/5): ビーチまでの近道あり。 - 開放感有るロビーが気にいりました。 又、フロント対応も良い、 クリーニングは一日仕上げですの助かりました。 冷蔵庫設置有無をチェックしてください。
• ken (8/5): 静けさとプールが気に入りました。 - もう少しシャワールームを快適に。日本からの旅行向け、レストランメニューを工夫して下さい。日本のNHKがみたい。
• chuck (10/5): Excellent hotel with friendly helpful staff. - Situated in a very convenient location. The price is excellent compared to other hotels. Excellent staff always with a smile. The pool is awesome always clean and well maintained so are the rooms. Overall a awesome place for a getaway.
• Verified traveler (8/5): Nice, traditional style hotel - We were touring Sri Lanka and stayed twice, a couple of nights each time. The staff were very helpful, and the hotel was, on the whole, well run. It's a short walk to the beach, but there is a very nice pool and the gardens are beautiful.
• Peter (4/5): 4 stjerner burde nedgraderes - Desværre et 4 stjernet hotel under forfald. Kunne godt trænge til en modernisering. Dejlige store værelser og hyggeligt poolområde. Desværre har hotellet mistet sin alkohollicens. Så poolbaren var lukket og ingen vin til aftensmaden. Vi måtte gå ud og spise om aftenen, hvis vi ville have vin til vores mad. Havet og stranden er også meget snavset. Srilankanerne bør stramme sig op hvis turisterne skal blive ved med at komme.
• Sherryl (4/5): Extremely poor service quality - The service at this place was unbelievably not up to the standard. In terms of service standards, a lot more has to be improved. Explanations such as the poor standard is due students working, is not acceptable. I would not recommend this place to anyone unless the management is serious about the quality of service they offer. Some of experiences were: Running water suddenly stopped without any warning. When inquired was told that there is no water and it will take one hour for their water supply to restore. Just keeping the customers informed would be a good practice to implement. I had food poisoning from the food I ate at this place. Despite several notifications no staff from this place did contact me even to just discuss with me. My Husband called me from Australia for an urgent family matter. He was told that the system is not working and the call cannot be transferred. The staff agreed to pass a message to me but no one ever passed that message to me until I left few days later. I asked for a blanket and it took two days to deliver that was also after reminders. For the trouble, I went through I was offered a complimentary breakfast on the day I left. I appreciate the gesture but that hardly make any rectifications to poor service. You good a good asset in a fairly good location. Raise up your quality of service. At similar prices the other places I stayed in Sri Lanka offered a lot better service.
• Verified traveler (2/5): - they entered room without our permisson
• Verified traveler (8/5): Average Hotel - Was great coukd be better if wifi was provided in the room as well.
• Verified traveler (8/5): - Worth for money. Quiet relaxed place. Staff is friendly and helpful. Hotel is bit old colonial type.
• Eva (8/5): I like this hotel - I like this hotel. My 3rd time staying here. Swimming pool is clean. Rooms are clean, hotel staff is very helpful and friendly. few things though: - Hotel rooms are cleaned well, there is even twice a day cleaning service. I always opt for cleaning every other day, but the rooms are not high tech. They are comfortable and spacious. - Buffet is simple, but good -Check your bill, to make sure everything is correct like always, if there is a mistake, its very easy to solve. Did not have any problems with this hotel. I feel they really go out of there way to make you feel welcome and make sure you have a great time there. Definitely would stay here again.
• Verified traveler (4/5): - Rooms were clean.. Staffs were friendly but not good enough to keep room service on track... Don't ever think of getting a gud breakfast which comes with the package .. All I can say good is free wifi but that too is on lobby..
• RajeshKumar (4/5): - I stayed for 3 nights in this property. It was a complete disappointment. I choose this hotel because i enjoyed staying at this place 6 years before. All together it is a mess in this hotel. No proper housekeeping staffs. No one acts on the requests made. Can you believe, we had to wait for a full day to get Towel in the bathroom. All the fittings are outdated. I would surely thing twice to book this hotel again, if it is not maintained properly.
• We are KID (6/5): Nice hotel close to the beach, but very unhelpful - The title is self explanatory, very unhelpful staff
• Don (4/5): Barthroom has not enough water to shower - No water in morning I have complained but they can not rectify that. I think poor water supply Shower holding unit was broken and it coming out every time. But staff was good.
• Alva (6/5): Bra kombination av storstadskaos och solsemester - Bra hotell med trevlig och hjälpsam personal. Något slitet, men bra poolområde. I jämförelse med svenska hotel var det ganska nedgånget, men för att vara på Sri Lanka tror jag det hade en standard över medel.
• ZHAONING (8/5): 点赞 - 属于典型的度假型酒店，性价比超高
• Verified traveler (4/5): We met thieves at the beach - Guys, please, please take care of yourself. We met thieves at the beach at midnight. We were three(one man and two girls) and there were three men. They were holding knives and they tired to kill us. It was nightmare.. The staff in the hotel, told me it happened just few days ago to previous customers who stayed in that hotel. Thanks god, no one injured. Hotel was old but it was big and familiar staffs. By the way, I will never come back to srilanka.
• Michael (8/5): Brilliant staff - Stayed one night, rooms are basic but your only sleeping so hat wasn't a problem the outside of the hotel needs freshening up but the staff are really friendly and will help yo out anyway possible. Theres one Big thing that needs to be done at this hotel, mosquito nets other than that I would definitely stay here again.
• Arunadevi (8/5): Paradise needs many hearts to improve - March 2015, my son and I stayed for 3 weeks. One can walk to the sea side, main streets, shopping centres, restaurants, and more within 10 minutes. It is safe to walk around after sunset. The interior layout of the room is very spacious. It has a mini fridge. The fridge should be on a higher level for easy access to seniors. Bottles of water were served generously. All hotel amenities are very good. Each room had a grand view of the courtyard and the pool. The large garden reminded me of my ancestral home, which has plenty of foliage and beautiful large statues. There are plenty of fish ponds, aquarium and an open bar ion the court yard. The pool was very well maintained. The dining room is open and airy overlooking the courtyard and the pool which we loved. The breakfast buffet is poor. A la Carte menu/food are good.
• koushi (8/5): Close to the beach ....old hotel but spacious - Spacious rooms but ac bathroom are little outdated Pool is nice and well maintained Food is fine u should go the beach for better food Very calm atmosphere Superb relaxing feel We call it calm beach hotel Also no beach view
• SANJAY (4/5): Over priced.Very few eating options.Lighting poor. - Dissapointing as we expected quality from hotels.com.
• Verified traveler (8/5): comfort - Good hotel.Needs to improve by keeping kettle teabags also small hsnd towels n slippers.Only one plug point for charging.TV is too small in comparison to big size room.If these arec catered..it is good hotel
• janarth (6/5): below standards for your money - the first room they gave us was gloomy and the bed sheets were not clean full os stains,and the room had a damp feel.then the AC would not work,but the staff was very helpful and changed the room immediately and that room 307 was much better and was not dusty like the room 305.they certainly could maintain the place better since its a decent place.The breakfast was horrible they served cold food and the plates were not clean,but the food ordered to the room was really good especially the burgers.
• Kathleen (10/5): Lovely Hotel - Very quiet area. Beautifully tended grounds and crystal clear pool. Pool attendant very attentive and brings towels and cushions for sunbeds as soon as you arrive at poolside. Small bar which was very quiet when we were there but you can get drinks no problem up until about 11pm. The restaurant is nice but not a big variety. Ideal for a short stay - 3=5 days. All staff very friendly.
• Mihiri (8/5): OK to stay here - It was a good stay. There were left over food sitting outside our room for a while. We had to ask hotel staff to clean them. other than that the stay was ok.
• Dr Mark (10/5): Tsunami Reunion - Fantastic Hotel. Staff 5*, Food 5*, Location 5*
• spphie (10/5): Fantastic family atmosphere - This was a clean and comfortable stay. The staff made you feel very much at home and part of the family. The restaurant served a good mixture of different foods to suit all tastes. And provided good options for things to do and see.
• Verified traveler (6/5): qualità prezzo - tutto sommato direi bene, anche se avrebbe bisogno di un po di manutenzione...!!!
• Ranjan (10/5): Comfort With Local Flavour - We had a choice between chain hotels and boutique hotels. Travelling from India, it was a bit of a risk not going for names we had experienced elsewhere. But from the arrival to departure, it was a wonderful experience, steeped in local flavour. We were given an early check-in, and the staff, along with the manager were really polite and helpful. The food, though limited in choice, was excellent, and the pool-side restaurant a perfect setting to enjoy it in. The beach is a 500 metre walk away, and over a railway track. Which is a great, or not, depending on how you look at it.

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