Hilton Garden Inn West Little Rock
Location: 10914 Kanis Road, Little Rock, us
Star Rating: 3 Stars
Property Type: Inns
About this Property
Modern Comforts and Convenience
Luxurious Accommodations: Each room at Hilton Garden Inn West Little Rock is equipped with a flat-screen cable TV, microwave, and refrigerator for your comfort.
Dining and Entertainment: Indulge in cocktails and American cuisine at the on-site Garden Grille & Bar, or grab a snack at the 24-hour snack bar.
Business and Leisure: Stay connected with the 24-hour business centre offering internet access and printing services. Explore nearby attractions like the Little Rock Zoo and Verizon Arena.
Book your stay at Hilton Garden Inn West Little Rock for a perfect blend of relaxation and entertainment.
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Free beach shuttle
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Fax/photocopying
- Facilities for disabled guests
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Concierge service
- Wheelchair accessible
- Kid meals
- Outdoor furniture
- Pet bowls
- Pet basket
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Key card access
- Happy hour
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Access to nearby indoor pool
- Free beach shuttle
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Private picnics
- Wine release events
- Reception hall
- Secured parking
- Swimming nearby
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Room, 1 King Bed with Sofa bed, Accessible (Roll In Shower)
1 King Bed and 1 Double Sofa Bed
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, premium channels, and MP3 dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Lever door handles
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Sofa bed
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Braille signage
- Closed captioned TV
- Lever door handles
-
Room, 1 King Bed with Sofa bed
1 King Bed and 1 Double Sofa Bed
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, premium channels, and MP3 dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Sofa bed
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Free cribs/infant beds
- Smoking
- Bedsheets provided
- Braille signage
- Closed captioned TV
- Lever door handles
-
Suite, 1 King Bed with Sofa bed, Accessible
1 King Bed and 1 Double Sofa Bed
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, premium channels, and MP3 dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Braille signage
- Closed captioned TV
- Lever door handles
-
Apartment
1 King Bed and 1 Double Sofa Bed
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, premium channels, and MP3 dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Braille signage
- Closed captioned TV
- Lever door handles
-
Suite, 1 King Bed with Sofa bed
1 King Bed and 1 Double Sofa Bed
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, premium channels, and MP3 dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Sofa bed
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Braille signage
- Closed captioned TV
- Lever door handles
-
Room, 1 King Bed, Accessible
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, premium channels, and MP3 dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Braille signage
- Closed captioned TV
- Lever door handles
-
Room, 1 King Bed, Accessible
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, premium channels, and MP3 dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Braille signage
- Closed captioned TV
- Lever door handles
-
King Room
A flat-screen cable TV is provided in this room. There are also a microwave and refrigerator. Ironing facilities and a hair dryer are available.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
-
One-Bedroom King Suite
A flat-screen cable TV is provided in this room. There are also a microwave and refrigerator. Ironing facilities and a hair dryer are available.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Video
- Heating
- Sofa bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
-
Queen Room with Two Queen Beds
A flat-screen cable TV is provided in this room. There are also a microwave and refrigerator. Ironing facilities and a hair dryer are available.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
-
King Room - Hearing Access
This triple room is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
-
King Suite - Hearing Accessible
The air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area and heating. The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Video
- Heating
- Sofa bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
-
Queen Room with Two Queen Beds - Disability Access
The quadruple room provides air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Microwave
- Video
- Heating
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
-
King Room - Disability Access/Non-Smoking
The quadruple room features air conditioning, a tea and coffee maker, a seating area, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Video
- Heating
- Sofa bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
Guest Reviews
- judy (7/5): - Good location. We felt safe in the area. Tatyana was great. We asked for a couple more pillows and she made those available to us. Our room was exceptionally clean. The queen size mattresses were uncomfortable. It’s probably time to replace them. Also, the microwave in the room has a rotating plate that was too large and prevented the rotator from turning. Needs correct size plate replaced to prevent breakage or just replace entire microwave.
- Melanie (9/5): Had a pleasant stay at the Hilton Garden Inn West Little Rock. - I did not have breakfast at the hotel. It would have been nice to have more wine options in the bar.
- C3359OOgeorgez (10/5): Great hotel at a very convenient location - My wife and I drove from Kentucky to Texas for my daughter’s graduation. We booked this hotel as it is along our way of driving there. Overall the hotel gave a very nice vibe. We dined in the hotel restaurant- Tacos were surprisingly good and very affordable ($12).
- Michael (1/5): Very unpleasant stay. - Nice outdoor seating area. Cushions were stained though. We had 11 people in four rooms. Our room didn’t have enough k-cups so we asked for more and were told they were out till the next truck. How does a hotel run out of coffee? Second room the coffee maker was broke, took till that night to get it replaced. Third and fourth rooms weren’t ready at 6:30pm. They wanted adjoining rooms because of the kids. They were put on the fourth floor across from each other. So instead of have rooms next to each other they had to check on the kids across the hall. The pillows were terrible. The pool was cold even for the kids. We ended up eating breakfast offsite because the price was ridiculous. This was our second stay at a Hilton Garden Inn. The first one was in Shreveport and was bad as well. We enjoy staying at Hilton, we’re rewards members. But will never visit a Garden Inn again.
- Dennis (9/5): -
- Adrian (7/5): -
- McBay (10/5): Perfect place to stay for my needs. Great location - Close to where I needed . Stayed there before Very comfortable place to stay. Beds, breakfast etc
- Melissa (1/5): -
- Gerald (10/5): Very nice staff and facility - Very nice check-in process.
- Zoriana (10/5): - Conveniently located near the highway, clean and well-kept hotel
- Symone (10/5): -
- Ramiro (10/5): - Excellent place to stay very clean
- Rick (5/5): Necessary stay—but we won’t return to this location. - The location was close to what we traveled for. Free continental breakfast was false. We were asked to pay $15 for a bowl of oatmeal and an apple. This charge is ridiculous! To pay $15 for breakfast, we could go get a real breakfast! Kids running up and down the halls all night was also ridiculous! We called the front desk and asked to have someone look into the issues but nothing was done. I am a Hilton Honors member. Nothing at this location provided any benefit to being a member! We had to pay $3 for a tiny bottle of water in the room.
- earld505 (4/5): Bed bug issue - I would not recommend this establishment. Overall Hilton is great but not this one. My wife stayed there for a week and all was good except for the last day. Some guest were loud so she requested another room. She seen a bed bug and was sent to another room with the same issue. I work in pest control so we always look at the seam of the beds and even in crevices of the picture frames. I left a complaint and was told I would receive a call back but nothing. I had to book her another while still being billed for the last day of her stay.
- jennifer (8/5): -
- bowman716 (4/5): Needs to do better... - We spend 100+ nights per year in just Hilton brands, maintain diamond status and I'm a repeat guest of this property. I'm going to keep this short. Parking lot was never cleared of snow and ice for at least three days when all businesses around were. It was extremely dangerous! I addressed this twice with the hotel to be told the company that ownership hired to do so never showed up... My suite had some updates but was filled with very worn/broken down furniture. Requested extra pillows never showed up. Water never got to "hot" status. Wi-Fi was not reliable in the bedroom portion of suite. Our daily food/beverage credit was never applied. Addressed this at checkout, was given a revised folio showing so but the revised folio amount was never applied. The limited staff we engaged with were all pleasant but not all professional in their appearance, actions or how they engage with each other... I will no longer consider this property when in the Little Rock area during the winter months.
- Cheryl (1/5): - I have already emailed my complaint and spoken with the manager. I am still waiting on a resolution and a respond. Very difficult to resolve a dispute and contact anyone regarding customer issues.
- Kacie (7/5): This location up charges for breakfast. - The front desk staff were friendly and welcoming. Breakfast was not included in the room price at this location. I stayed at another Hilton Garden Inn in the Little Rock area in the same sized room for the same cost about a month before this trip, and breakfast was included in my room price at that location.
- Mike (10/5): We enjoyed our stay - We sat at the bar & had great conversation with bartender. Can't remember her name but we had the topic of cruises to talk about. She worked on the 8th when we stayed. No Free breakfast
- Ronald (9/5): Great - The atmosphere the friendliness of the staff Everything was good Great
- Joshua (10/5): -
- Joe (9/5): - Did not eat breakfast
- David (9/5): Exceeded expectations very friendly staff -
- Sanetta (9/5): My stay is always great, this is why I chose this hotel. - The breakfast was great, however I was told it came with the booking and it did not. This is the second time this has happened to me and that was a little disappointing. The breakfast is not included with your stay and it is confusing online to get the breakfast added to the room. Like I stated above, this is the second time this has happened, even through I asked the receptionist at the front desk when I booked in and she said it was. It should be complimentary, I'm just saying.
- Ken (9/5): Needed to stay close to my appointment the next morning - Safe…well lit ….clean…well appointed No problem
- Mary Anne (9/5): - Room was very comfortable and quiet. Safe location, well lit parking lot. Staff was very nice. No breakfast included and appeared to be similar to those included at most hotels.
- Jennifer (10/5): It was good. - Convenience to medical area. No free breakfast.
- Jill (10/5): - Updated,clean and in a great location
- Simeon (8/5): -
- Micele (10/5): -
- jacquelinec128251 (4/5): Never Again - Dec 29th check-in. The lobby was beautifully decorated for the holidays. No cheerful greetings at the front desk. It was a little after 6 PM. I did ask if the hotel had a managers reception and she proceeded to tell me about the bar and the grill, but not about the managers reception so I assumed that they did not have one. I went up to my room to start unpacking my toiletries and food and drinks for the refrigerator. Just before 6:30 PM I did read the paper about the holiday hours and saw that there was a manager’s reception that ended at 6:30 so I missed out. I was there in time to get a complementary cocktail and nosh on their snacks. Not a problem because I was hungry, and I was going to go downstairs to order a burger to bring back up to my room. When I tried to lock the door as I was leaving my room, the door would not lock. I went back inside of the room and pushed on the door to see if it would snap and lock and it would not. So I went downstairs to pick up my burger that I ordered with no onion. (Yeah, they put onion on it…… she even repeated my order to me and said no onion). I got my burger and stopped at the front desk to inform her about my key and ask if maintenance was on the premises. She stated that they did not have a maintenance person. I explained to her that right now all of my valuables are upstairs in the room and I can’t lock the door so she gave me another room and changed my key. I went upstairs and tried the door that she was moving me to, and it did not unlock. So I went to my unlocked room and called downstairs to tell her that the key did not work and I was going to try to eat some of my food before it gets cold and she hung up while I was still talking. Now I am a bit peeved because I can’t enjoy my food and I need to pack all my stuff up again and move to another room. I was pressed for time so I did not eat my food. I needed to get my room situation fixed first. I went back downstairs to exchange the key AGAIN! I did not get an apology or anything, and I started to ask her if she realized she hung up in my face but being tired from my flight and Hangry I thought it would be best just to get the key and start moving my room. Once again, I went upstairs and the key that she gave me still did not work; and my other room is still unlocked with my valuables in it. I went back to my unlocked room and packed everything and put it in the closet and the refrigerator and went back downstairs AGAIN! The woman at the desk was helping other people so I stood back and waited. Another employee was coming in and she asked if she could help me. The girl that originally helped me was on the phone with someone and she was getting short patient with the people on the phone. She got off the phone and explained to the other employee what was going on with my key and said that they would have to manually let me in. I followed the other employee up to my room and I showed her what was going on with my first room and the room that I was moving to and she was very apologetic and hospitable as well as offered to help me move my room. I thanked her very much and explained to her that this was the first hospitality and apology that I was receiving since I got here. And that I greatly appreciated her compassion and assistance. I went to bed and heard a knock at the door. I can see that it was the lady that was behind the bar with a bag. I thought maybe they felt sorry for me having a cold burger and fries that I couldn’t , and was bringing up a hospitality package or something. Nope, she said “Oh, I’m at the wrong door”! I dragged myself back to my bed. After all I’ve gone through, you would think they would have credit me for my cold burger and fries. And with having to change my room, they bulled us twice for the room! The room that I was moved to did not have central air like the other room did, it had a loud swamp cooler and mold in the shower, but the bed looked clean and it did not have bad smells. The shower water pressure was very low. The bed was very comfortable. And the drains did not have bad smells. The toilet was very low to the floor. I was too exhausted to go to the breakfast because I was still on West Coast time. So I can’t tell you how the breakfast was. But the breakfast is not included with this stay. that song was written everywhere. And it did not say that breakfast is not included unless you are a Hilton honors member….. I believe it was $15. I did come down the next day to ask if the complementary water was two bottles a day and she said no, it was only the two bottles at check-in. I asked even if you are a Hilton Honors member you do not get free water daily? She said “No”. This was a first for me. I purchased 2 bottles and asked her to bill it to my room. So I am just standing there waiting for a response or reply and her head is still down doing something and then she looks at me and says. “I did it, you’re done” (like why are you still standing there? You can go now.!) No communication. No thank yous. No Happy New Years. No apologies……. I’m thinking that this girl must be employed by a relative. Not Hilton worthy. The personality of a sloth. If I have to come back out here, I will try the Embassey Suites, but I will not stay here again. It’s not a bad place especially for the price. It was bad customer service and unfortunately, I had a stay from hell trying to get settled.
- Nekita (10/5): -
- MONICA (10/5): -
- April (8/5): -
- April (8/5): -
- Brenda (2/5): Did not meet ordinary every day standards. - Too costly Insufficent lighting, no freezer unit in refrigerator, cooling unit's fan barely blew so insufficient cooling, bed was hard, water level in commode was too high so butt and other parts were in water when u sat down!
- Salina (4/5): - The bed was very uncomfortable
- Elizabeth Dehon (10/5): -
- Dustin (10/5): - Friendly staff, very helpful - will stay here every time we go to Little Rock from now on!
- Shonteel (10/5): - Close to restaurants and food. Close to shopping stores. Easily location. Friendly and helpful staff. Felt safe all times of the day and night.
- Mangum (10/5): - Very friendly. Excellent location. Toilet is very low to the floor . Hard for disabled people to use.
- Robert (10/5): - Helpful staff. Clean orderly well maintained room. Only minor critique is luggage carts need upgraded.
- Dan949A (10/5): Good hotel and restaurant. - Very Well maintained hotel. The hotel and restaurant/bar staff were all friendly and helpful. The food was also very good.
- RLDCA (10/5): Outstanding staff service... - We had a good stay at the West Little Rock Hilton Garden Inn. We appreciated the food and beverage credit to offset the cost of the satisfying breakfast buffet and the inviting lobby and dining area. We want to give a special shout-out to Coretta at the front desk who went out of her way to take care of our needs when we first checked in.
- Jessi (10/5): - Wonderful stay.
- Susan (8/5): - The hotel room and bedding were very clean.
- Dennis (10/5): - Felt welcomed, desk staff remembered my name. Would stay again.
- Kathryn (8/5): Will definitely return! - Location, clean, good staff. Great food Nothing to report
- Juanita (8/5): 👍 - Our stay was friendly and nice. Checked in late about 7pm. Initially got a room at the end of the hallway next to the stairwell. Didn’t feel comfortable or safe. Asked gentleman at the front desk for a change of room and without hesitation he did the switch. He was understanding. Breakfast buffet $15 and is worth it. All the staff was friendly, polite and nice.
- Jessica (10/5): -
- Nancy (10/5): -
- Jeff (9/5): Great location near hospitals. Great breakfast! - Location near hospitals. Clock in room was 4 hours off and no way to set the time.
- Arlene (8/5): Comfortable sleep - The room was big. The bed was comfortable. The bathroom was nice, and the facilities were great. Nice pool, lots of seating area atound the hotel. Great and well equipped gym I like that the breakfast was until 10am The breakfast wasn't the best, there's a decent selection, but it wasn't as tasty. The pack and play crib mattress was broken, so we couldn't use it. The sofa in the room was not comfortable at all.
- MamaLLW (4/5): More Party Hotel Than Family-Friendly — Won’t Return - Our stay at this hotel was frustrating and disappointing. The first room we were assigned was on a floor that smelled strongly of marijuana and was next to a loud group of 10 or so young adults—we witnessed them entering the room as we arrived. We asked to be moved and were placed in a room on the 5th floor, which had a strong mildew smell, damp carpet, and a non-working phone. I asked for a refund at that point but was told I could not be refunded, only moved again. We were then given a third room on the 4th floor, which also had damp carpeting and the same musty smell. I requested a complimentary breakfast for my family of five due to the repeated inconveniences, but was told only two meals could be comped, which I declined. While the front desk staff was polite, the overall room conditions and lack of meaningful resolution made for a very disappointing experience. I would not return.
- Jeff (10/5): Exceptional -
- L9969IAmichelem (2/5): - Hotel ignores ADA (Americans with Disabilities Act) Regulations and charges a Pet Fee for service animals without notifying customers. When confronted, they suddenly call it a cleaning fee, but there were no accidents or events that would require additional cleaning other than dog hair, and they are not allowed to charge additional fees for service animals cleaning unless damages/accidents occur. Customer service is terrible. I was hung up on and lied to. I have stayed at Hiltons 12 times with my service dog this year, and this is the first time I was ever charged. I assumed it was a mistake until I was repeatedly told it was a cleaning fee and hung up on. Watch your credit card statements after you stay here!
- Tye (10/5): - .
- Krystal (9/5): The pool was clean and nice. It had a very welcoming ambiance. The beds were comfortable. My daughter enjoyed her birthd - It was clean and the staff was very professional Nothing
- Wander31640431676 (10/5): - Corretta is exceptionally wonderful.We’re diamond members and have been to a lot of Hilton hotels and she’s the best among them all! She’s a delight esp for us weary travelers.
- Sara (10/5): - Very clean with good breakfast.
- Pamela (10/5): - Nice place!
- O8047HSjayg (2/5): Left Hotel after Check-In, Could Not Accommodate a Room Maintenance Issue - As a long time loyal member of Hilton Honors, last week was the first time I checked into a hotel where the thermostat could not even be powered on. I was told maintenance would show up in 15 minutes, and never did so I went to dinner. The front desk manager, Tearra, would/could not move me to another room because it was "sold out". After arriving back after a couple of hours, the people at the front desk had no idea of the status, and when I went to the room to retrieve my luggage, the front desk manager was taking apart the thermostat because maintenance could not be reached after hours. She should not have been put in the position to take care of this problem. To say the least it was very disappointing and frustrating and I had to make a reservation at a nearby Hampton Inn because it was obvious that it was not going to get resolved. It was ironic, as I was walking out the hotel the front desk manager contacted the GM by phone and were going to make a room available that were being held for other customers. Why could they not do this from the beginning and have more time to try and repair that rooms thermostat. I reached out the GM Ashley Scarlet the day after by email to ask how this situation could occur, but had no response from her. There are way better managed locations than this one in West Little Rock. I do not recommend this hotel. Secondly the rooms are getting very dated.
- Christiana (8/5): - Easy parking with a trailer.
- lisa (10/5): - We have stayed here many times over the last year. The staff is friendly and it is clean and quiet. Breakfast is not included but microwave and refrigerator in room helpful. I don't like their coffee maker only being Keur eg. but it's only my preference. Would stay here again.
- Sarva satya Karthik (4/5): - Staff not good
- Tamara (8/5): Very good -
- Nancy (1/5): They need security and to NOT let people take over 20 spots with motor coach and 2 rv’s - Did not stay COULD NOT FIND A PARKING SPOT. Two rv’s and a motor coach parked in parking lot. I WANT A REFUND SINCE I COULD NOT STAY HERE
- Thomas (8/5): Very good - Very nice room/ good location The place where loaded with people on my second night people were in the hallway on the second floor carrying on with loud noises from 12 to 1:00 am couldn't rest me and my wife was in little rock for my wife sister who were in the hospital from a heart attack so when we came back to the hotel to hear all that noise I had to call from desk to take care of them
- Jamie (10/5): Exceptional -
- Cindy (10/5): Exceptional -
- Timothy (10/5): - Very clean and in a good area. Staff was pleasant and friendly.
- Morgan (5/5): It's was ok. Wrong room was disappointing. - We were put in the wrong room. It was our wedding night and my mother went through the trouble of decorating the room you informed her was ours. When we arrived and checked in we were put in the wrong room which is very disappointing. This also in turn made us lose our free breakfast.
- teri (10/5): - Beautiful hotel and wonderful amenities!
- Glenn (6/5): - The staff and crew were exceedingly polite, helpful, and engaging. I would definitely stay there again!
- Road812004 (10/5): Good stay - Stayed here on the advice of a coworker. Room was well-appointed. Bed was comfortable. The restaurant had a good breakfast in the morning. One evening I enjoyed a burger on- site. Parking is free and plentiful. I will stay there again when on business.
- GrandTour49279603990 (6/5): Skip this hotel - We booked rooms at this hotel for a quick overnight stay. I have stayed in many Hilton hotels in the past but this one left me disappointed in some ways. The front desk staff on duty upon our arrival was less helpful, informative, or friendly. Although the lobby was clean and fresh, the rooms seemed dated and dark. The sofa in my daughter’s room was torn and had stains on the cushions. The beds were comfy but the pillows were terrible. The pool was nice but there were live ants crawling on the floor, presumably from the indoor plants near the windows. The outdoor seating areas were nicely appointed. Breakfast was a real disappointment. It was not included with the cost of the room but added another $15 per person to the overall bill. The food consisted of eggs, potatoes, bacon, sausage, fruit, bagels, etc. This is the same food offered at other Hilton properties for free. If you considering a stay in Little Rock, I would look elsewhere.
- Benjamin (10/5): - Excellent. Room very clean. Staff very professional and friendly.
- Savannah (10/5): - Nice
- May (8/5): Very good -
- Darin (10/5): - Always clean. Staff always attentive.
- Marci (10/5): Exceptional -
- jerry (6/5): - While booking online through Expedia it say breakfast. This particular hotel has a restaurant and breakfast is not included.
- Pamela (10/5): - Comfy bed, tasty breakfast, quiet room… what more could a traveller want?
- john (8/5): - This was in easy area to access.
- Lisa (8/5): Very good - Very friendly staff. Housekeeping was limited and request not always fulfilled. Housekeeping limited and Breakfast not included and expensive.
- Bridget (10/5): Exceptional -
- Jelani (10/5): Exceptional -
- Holly (5/5): Not a place I would stay again fora comfortable night. - The staff was extremely friendly. When you walk in it looks very nice I got a a king size bed and it was very uncomfortable. The mattress was hard and the sheets felt cheap. The comforter was so thin. The bathroom was clean but the ceiling looked bad. Bubbles and paint chipped.
- Brenda (10/5): - Met all my needs.
- Regina (8/5): - Had a good stay; grest hotel for the money
- Antonica (8/5): Stay was ok - The place was beautiful but i was interrupted in my sleep with a call saying my dog was barking when she was actually sound asleep. Then after the call all i could hear was the dog that was actually barking most of the night and i could no longer sleep. But the place was nice. Check in lady wasnt as pleasant as the check out lady.
- Diana (10/5): Always a go to place to stay for us - This is our favorite hotel in the Little Rock area. Staff is always friendly. Property is clean and well maintained.
- Vicky (6/5): - Fire alarm went off for an hour in the middle of the night. We were told that was no danger but it still was not stopped. We asked for the night to be refunded and were told no. We stayed 3 nights total and the indoor pool was ice cold. Staff were kind and friendly but the alarm was ridiculous.
- Carla (10/5): Excellentt - It was very clean. The staff at the service guess services was excellent. So friend Rooms very clean.
- Monica (10/5): Exceptional -
- Jeanie (10/5): Clean, comfortable and convenient - Convenient location, super clean
- Jessica (8/5): - Would have been nice to know some of the amenities like the pool were down.
- Patty (10/5): It was an awsome stay - Everything
- Phillip (10/5): Exceptional -
- Tanisha (8/5): Very good -
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