Best Western Plus Apple Valley Lodge Pigeon Forge

Name: Best Western Plus Apple Valley Lodge Pigeon Forge
Address: 1949 Parkway, Apple Valley, Pigeon Forge, Tennessee, 37863, Pigeon Forge, US

Location: 1949 Parkway, Apple Valley, Pigeon Forge, Tennessee, 37863, Pigeon Forge, US

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Recreational Amenities and Features:
Enjoy the outdoor pool, fitness center, and complimentary wireless internet.

Convenient Shuttle Service:
Catch a ride on the shuttle operating within 0.25 km, making exploring easy.

Central Location in Pigeon Forge:
Stay centrally located with easy access to popular attractions like Titanic Museum and Christmas Place.

Book your stay at Best Western Plus Apple Valley Lodge Pigeon Forge for a convenient and enjoyable experience in the heart of the city.

Important Information

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Cashless payment methods are available for all transactions.
Contactless check-out is available.

For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.

Policies

Check-in: 04:00 PM - 11:00 AM

Check-out: 11:00 AM

Instructions: If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

Free breakfast
Fitness facilities
Health or beauty spa nearby
Area shuttle (surcharge)
Fireplace in lobby
Electric car charging station
Free WiFi
24-hour front desk
Designated smoking area
Elevator
Fitness facilities
Golfing nearby
Downhill skiing nearby
Cross-country skiing nearby
Bicycle rentals nearby
Fireplace in lobby
Hiking/biking trails nearby
Kayaking nearby
Scooter/moped rentals nearby
Rafting nearby
Free breakfast
Snowmobiling nearby
Mountain biking nearby
Snowshoeing nearby
Snowboarding nearby
Ski lessons available nearby
Ski equipment rental shops nearby
Area shuttle (surcharge)
Free self parking
Sledding nearby
Snow tubing nearby
Ski passes available
Pool sun loungers
Free full breakfast
Safari nearby
Rock climbing nearby
Ziplining nearby
Electric car charging station
Banquet hall
Covered parking
Casino nearby
Health or beauty spa nearby
Horse riding nearby
Well-lit path to entrance

Rooms Available

Standard Room, 1 King Bed, Accessible, Balcony

1 King Bed
Features a private balcony

Internet - Free WiFi
Entertainment - Premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and towels
Practical - Desk, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Daily housekeeping
- Free Local calls
- Free WiFi
- Bedsheets provided
- Electrical adapters/chargers
- Desk chair
Standard Room, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed
Features a private balcony

Internet - Free WiFi
Entertainment - Premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Desk, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Daily housekeeping
- Free Local calls
- Jetted bathtub
- Free WiFi
- Bedsheets provided
- Electrical adapters/chargers
- Desk chair
Standard Loft, Multiple Beds, Non Smoking, Balcony

1 King Bed and 1 Twin Bunk Bed
Features a private balcony

Internet - Free WiFi
Entertainment - Premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and towels
Practical - Desk, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Daily housekeeping
- Free Local calls
- Free WiFi
- Bedsheets provided
- Electrical adapters/chargers
- Desk chair
Suite, Multiple Beds, Non Smoking, Balcony (with Sofabed)

1 King Bed and 1 Twin Bunk Bed
Features a private balcony

Internet - Free WiFi
Entertainment - Premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and towels
Practical - Free local calls, queen sofa bed, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Sofa bed
- Daily housekeeping
- Free Local calls
- Free WiFi
- Bedsheets provided
- Electrical adapters/chargers
- Desk chair
Standard Room, 2 Queen Beds, Non Smoking, Balcony

2 Queen Beds
Features a private balcony

Internet - Free WiFi
Entertainment - Premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and towels
Practical - Desk, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Daily housekeeping
- Free Local calls
- Free WiFi
- Bedsheets provided
- Electrical adapters/chargers
- Desk chair
Suite, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed
Features a private balcony

Relax - Fireplace
Internet - Free WiFi
Entertainment - Premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, jetted bathtub
Practical - Desk, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Fireplace
- Daily housekeeping
- Free Local calls
- Jetted bathtub
- Free WiFi
- Bedsheets provided
- Electrical adapters/chargers
- Desk chair
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed
Internet - Free WiFi
Entertainment - Premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and towels
Practical - Desk, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Daily housekeeping
- Free Local calls
- Free WiFi
- Bedsheets provided
- Electrical adapters/chargers
- Desk chair
Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

2 Queen Beds
Internet - Free WiFi
Entertainment - Premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and towels
Practical - Desk, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Daily housekeeping
- Free Local calls
- Free WiFi
- Bedsheets provided
- Electrical adapters/chargers
- Desk chair
Standard Loft, Multiple Beds, Non Smoking, Balcony

1 King Bed and 1 Queen Bed
Features a private balcony

Relax - Fireplace
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and towels
Practical - Desk, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Fireplace
- Daily housekeeping
- Free Local calls
- Free WiFi
- Bedsheets provided
- Electrical adapters/chargers
- Desk chair
Standard Room, 1 King Bed, Non Smoking, Balcony (with Sofabed)

1 King Bed
Features a private balcony

Internet - Free WiFi
Entertainment - Premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and towels
Practical - Free local calls, queen sofa bed, and desk
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Sofa bed
- Daily housekeeping
- Free Local calls
- Free WiFi
- Bedsheets provided
- Electrical adapters/chargers
- Desk chair

Guest Reviews

Megan (10/5): - We were thoroughly pleased with our stay here. The staff was very friendly and helpful. The room was very clean, the breakfast they provide was really good, and the pool area was kept clean. Its a hotel we will definitely come back to!
Larry (10/5): - Will stay again
Jamie (6/5): - Clean room. Halls were dirty and elevator was questionable. Stay was average. Car show was in town and terrible! No sleeping . Noise was awful!
Jerry (10/5): - Great location, great hot breakfast very clean and nice hotel. Will be staying again. Only complaint was all the noise from the cars..we couldn't fully enjoy the balcony or sleep well for the noise. Something should be done about a noise ordinance for the city after a certain time. It was 2 or 3 am before the loud cars stopped.
Crystal (10/5): - This was our second stay here. Pleasant staff, clean room.
Laura (10/5): - The outside of the hotel needs some work, but overall the stay was good. The room was clean & comfortable, and the location was excellent. We didn't try the breakfast b/c we went elsewhere for a big breakfast, so I can't comment on that. But overall, I would stay here again.
Andrew (10/5): - Room so clean and beautiful view night and morning. No shops next build it few hotel next. The staff really friendly and nice. Gym look clean but have not time.
Colleen (4/5): - Room was musty and moldy smelling. In one room the bedside lights and phone didn't work. In the other room, some of the lights didn't work. The bathmat nonslip pad was ripped. It was so loud you could hear everything inside and outside the hotel at all times. The room layout was outdated and the distance from front desk to elevator to room was ridiculous. Also, no ice machine on our floor.
brad (8/5): - Room was clean, area was safe, breakfast was good, and staff were helpful. I loved the space the loft provided.
Michele (8/5): Good Place to Stay - So overall, what’s important the room was really clean. There was an area that had been patched that they didn’t paint the best and a light missing in the room, but everything was clean. Right outside our room the wall was pretty messy and kinda looked gross. I was afraid that it would transfer over into the room, but did not at all so I can live with that outside. There was construction like trash laying everywhere outside in the area by the elevator, I’m not sure why it looks like they might be working on something so I’ll give them that. The breakfast was great plenty to eat very clean. Didn’t use the pool, but it looked good. Most every area of the hotel was clean, except for some cosmetic things here and there in the halls that I noticed. Bed was comfortable, easy access to Sevierville, Pigeon Forge and Gatlinburg. For the price it was really a good find! I would stay there again. Friendly staff.
Michelle L (10/5): Two thumbs up! - Very clean, great location!
Ammie (10/5): Excellent hotel - Everything was amazing! We will be back in a couple of months
Bill (6/5): Disappointed in Best Western - Small parking spots make it difficult to park & load/unload each day, all the lights on desktop & bedside tables were broken off or missing bulbs, bathroom door didn’t close all the way & there’s no lock on that door, smoking was permitted or no smoking wasn’t enforced all throughout the building! Expected much more from Best Western brand!
Donald (10/5): - Very nice clean rooms
Esther (10/5): - Very clean hotel staff was wonderful
Joy (10/5): - We were in town for a wedding, booked two rooms. It was a great location and close to several attractions and shopping. (Hatfield & McCoy, Wonderworks, HardRock, Titanic Museum). The room had great A/C and water pressure in the shower. The mini-fridge and microwave worked well. Our room also came with a balcony, if you like sitting out. The beds were comfy and had many pillows to choose from to use. There were plugs for your phone on the nightstand. The bedside lights worked on one side, but were broken on the other, as well as the desk light. There was also many light switches, but they turned off all the lights when using any of them, except the bathroom mirror. It is not very bright to do your makeup. They also had luggage carriers, which helped get everything to your room. They had a restaurant, but we chose to eat at the various restaurants, Loved Sunliner Diner. It could use some minor handyman work, but overall, great hotel stay.
Gabriela (6/5): - Its in progress of renovation it seems
Victoria (10/5): Amazing place - Amazing staff and very clean rooms
Sally (10/5): - Everything
Arties (4/5): - Unfortunately my hot tub Faucet popped off and caused my entire stay uncomfortable. Although I was moved to another room, the two days I was planning to stay turned into one night. Very disappointed & hasn’t received my partial refund yet
Danny (10/5): - We are well satisfied with our stay and service we received
Erin (10/5): - We liked the very clean rooms
Angie (10/5): - Very friendly check in staff and helpful we always stay at this hotel
Nekita (10/5): - This is my second stay this year. My Husband and I really love it there and will continue to book for future vacations.
Shy (10/5): - Very nice room. There was some popcorn in the side
Cynthia (10/5): - Food access easy
Felisa (2/5): - Found roaches in room, room had a weird musty smell and pool was out of order. The staff was very kind about refunding us so that was appreciated.
Karen (8/5): - Clean and nice hotel, staff answered questions but seemed very young and not eager to answer questions. Adequate but not friendly or very talkative. Maybe some customer service training would be helpful and, perhaps an older or mature manager making an appearance would seem more professional.
Michael (4/5): - Furniture dirty, outlets wasn’t all working Expected iron and ironing board, wasn’t there Won’t be back!,,,
mark (8/5): - Room has a slight odor.
Michael (4/5): - Furniture was dirty.. had trouble with electrical outlets No iron or ironing board
Melissa (10/5): - Jennifer and her assistant were awesome. We really enjoyed our stay!
RICK (10/5): - Very good property. Staff was friendly and efficient. Room was comfortable. Good location on the Parkway. Breakfasts were excellent.
Robert (4/5): - The property is decent for what it is, clean but a hazard with the rooms with double beds. The frames sticks out and is a potential risk for people, I've hurt myself because of it with no help as to my injury. Staff could have been better in that scenario, I would not come back to this hotel
Elizabeth (10/5): - It’s closer to all and quiet.
Sintha Methar (8/5): - I like everything except the balcony was not clean enough. Otherwise this one of the best places I stayed.
Nicole (8/5): Decent stay. - I would have given a 5 star review but you can not sleep past about 8am. The rooms not only are very bright but this is the loudest hotel ive stayed at. People walking by, the elevator and doors are sooo lound through your door. Once everyone else is up and about do are you. The bed was comfortable, the room was clean, the staff was friendly.
Patricia (10/5): - Very pleasant stay
Kelly (10/5): - Very exceptional fairly new looking as well. The rooms were impeccable comfortable spacious clean I would come back to this place many times. They have breakfast there is restaurants all over with walking distance as well there is a trolley that can take you too many different places in attractions so that's very convenient it is diagonally across the street from the Titanic attraction. I will definitely be visiting this place again.
Arthur (10/5): - Xgecc
Michael (8/5): - The room was very nice and appeared to have been updated recently. The rest of the building could use a facelift. The parking on the lobby level is very tight. Luckily we found the basement parking. It has bigger spaces and is less used. Excellent location. The staff was helpful. The only negative there was while we were hanging out in the main lobby we witnessed a member of the house keeping staff get fired. The staff was there eating breakfast. This should have been done in private.
Miguel (10/5): - Clean
Angie (8/5): - Our stay was fine. Good hot breakfast each morning.
Rebar (10/5): - They were amazing
Katy (6/5): - Cute room great staff, smells musty but there’s a balcony so I’d stay again
Rodriguez (10/5): - Nice and cozy
Jeffrey (6/5): - Rooms were clean but hallways old and dirty. Air did not work in fitness room staff did not help.
joe (10/5): - This is the 4th year in a row my family has stayed here and once again no complaints.
Shawn (8/5): - It was a wonderful time
Bill (10/5): - I liked that every room had a balcony. Very good breakfast.
Ahmir (10/5): - Really impressed with this hotel. The staff goes the whole mile. They found people that care about their jobs. The room was clean and fresh looking. The breakfast was great! The swimming pool, clean, towels, available and clean, lounging area too. Definitely will stay again.
Jack (10/5): - The cleanliness, the staff, the location area all top notch!
James (8/5): - Clean room, but bedding was only changed once during a 4 day stay. No towels in the pool area as advertised.
Erin (10/5): - Clean, great breakfast and in the middle of everything! I highly recommend. It was half the price of other places! I will definitely stay there in the future.
Wayne (8/5): Best Western Plus & Minus - We had a loft room which was nice and spacious. Staff was really friendly and accommodating. Hot coffee and hot chocolate available 24/7. Cons: linen dated and pilllow cases had stains, pillows themselves have no "fluff". Brealfast area is very small and you have to wait awhike to get a seat or just take it vack tonyour room. Also runs out of some breakfast items every day: milk, eggs, original waffle mixture. Staff very apologetic. Close to Tangier Outlet, Dolly Stampede, Dollywood, a variety of restaurants and attractions. Overall, great location and price for thr room.
John A. (8/5): - Staff was very nice.
Daniel (10/5): - Safe, clean, and quiet, with a nice jetted tub in the room.
Carla (8/5): - Small pool
DAVID (10/5): - na
Kelli (10/5): - It was a very nice room.
Damont (10/5): - Great Stay
Lacy (6/5): - When we arrived the toilet didn't flush and the tv didn't wirj
Socorro Janet (10/5): - Loved the spacious room
Richelle (8/5): - The free breakfast buffet was nice each morning. However, walls in room are thin and heard other doors in hallway slamming while sleeping all morning long. Bathroom toilet and sink are in separate rooms across from each other and lighting for sink is very dim.
Gretchen (2/5): Horrible Hotel Management! - We made a reservation for the July 4th weekend. After texting with them the day before, the hotel cancelled our reservation without notice. We arrived at the hotel after an 8.5-hour drive, to no room and they were sold out. The front desk agent was rude and completely unapologetic. I've contacted the hotel multiple times before this review and they never responded.
Courtney (10/5): - The assistant GM was VERY HELPFUL AND ACCOMMODATING when my husband and I had an issue tge 1st night and rly helped us with our 3rd night! The employees are great, the rooms are nice!
Lukas (10/5): - Nice, new and modern hotel with staff that makes checking in and out easier than ever!
Micheline (10/5): - Would stay here again!
Kevin (8/5): - I love this hotel, but they need to renovation in the next few years as it’s starting to show its age. Had the same room two years in a row and they still didn’t fix the broken chair in the room. I would suggest they get rid of the carpet as vinyl flooring would be easier to clean. Would definitely come back as the staff is great as they are responsive to your needs, the room was clean, and the hotel is not far from all the things you wanna do. 4.5/5 stars
Michael (2/5): - Room was dirty, mildew in shower, stains on couch and chair, cushions ripped on couch, room was noisy next to elevator, clogged toilet. Staff was accommodating and helpful when needed
stephanie (10/5): AWESOME STAY - The hotel was clean and the staff was super friendly. I have found my new place to stay in Pigeon Forge
Adrianna (10/5): - Great place to stay! All around!!!
Verified traveler (8/5): Great place, would stay again - Overall, I enjoyed my stay. The room was great and appeared to be nice and clean. The only thing that I had an issue with was a slight smell in the room, which I found out was from the AC unit. the smell only came around when it turned on. Other than that, the room was great and had a nice large fridge, which is good to know for others and for me since I think that is important for me. The breakfast was also decent, wish there was more options though.
Joshua (10/5): - Great stay
Tabitha (10/5): - I enjoyed my stay here! My fiancé and I booked a room with a jetted tub and it was amazing! I did notice Minor stuff that needed to be repaired but other than that the room was amazing and the staff was friendly and the breakfast was amazing.
Bria (10/5): - Loved it
Dawn (10/5): - Very clean and comfortable. Staff was nice. Only drawback is the fact that you have to take a u-turn to get to most attractions and gatlinburg.
Blaine (10/5): - This hotel was clean, beds comfortable, A/C worked great, staff was very friendly and accommodating. Would definitely stay here again.
Susanne L. (10/5): - We were very pleased with our hotel! The breakfast was very good and provide a variety of items to meet our taste in breakfast items. The staff was very friendly and we will suggest this hotel to our many friends that visit Pigeon Forge and Gatlinburg on vacation!
Tammy (6/5): - property is right on the main drag, so parking is tricky. limited spaces to park on main level.....continental breakfast was difficult for the waffle lovers, only one waffle machine and gravy was super watered down along with the juices. Total breakfast let-down....up-side room was very clean once we were able to get checked in.
Jennifer (10/5): - Hotel was near the end of the busy strip but a perfect location. Close enough to everything. The pool was a little small and always cloudy water, we decided not to use it for these reasons which was a bummer because it is hot there. There was an odd smell when we got off the elevator on the second floor but the smell stayed in the hallway and our room did not smell. Minor imperfections throughout the hotel but overall for the price I would stay there again. Parking is a little odd, they need to tell you about their little parking garage upon arrival. It is scary as hell the first time you go down into it. But once you do it once you’re good. The staff all seemed kind but housekeeping barely spoke English. Breakfast was nice, nothing to brag about but it was a nice spread for being included. We stayed 5 nights and the beds were good to us. Very comfortable and my sides weren’t hurting by the second night like some other places I’ve stayed at. The little balcony was a nice touch. We enjoyed sitting out on it after a long hot day while the kids watched tv in the room. Overall it is worth it for the price. I’d stay here again. I was traveling with my husband and children.
richard (8/5): - Location was good. Breakfast ok. Parking was difficult.
Ashley (4/5): Horrible smell - Room smells of mildew. Awful smell on the bed and carpet.
Jessica (10/5): - This was a last minute booking and it worked out great! Facility was amazing too!
MaryKay (4/5): - The property itself was fine. Libby was nice and fresh towels were brought to our room daily. They also took out our trash everyday. Breakfast was nice with tons of selections. The staff were kind but I mentioned more than once that the coffee maker in my room wouldn’t stay closed and nothing was done about it all week. There’s mildew growing in the caulk around the tub. Though the cleaning people did a great job unfortunately there was a large nail clipping on the floor against the wall next to the bed and a nasty odor in the room at all times. I believe it was coming from the A/C unit
Sherlyn (10/5): Park and walk - Nearly new hotel. Friendly and helpful staff. Plentiful breakfast choices. Walking distance to restaurants and entertainment.
Do (10/5): - Convenient location to experience the activities at Pigeon Forge
Erin (8/5): Great experience - Everyone was friendly, the room was very clean, every request was fulfilled, I.e. extra towels, milk for cereal. The room fridge is run down and stuck in the highest setting which in turn froze all my food. Pool was clean, location was great for all the tourist sites. Watch your head on the steps.
Lauree (8/5): - Beds extremely comfortable...loved pillows. Room very clean and we loved the patio. Staff super nice....clean public areas. Lived the bathroom. Nice updated property. Parking a bit difficult, but staff accommodating and lets ypu park on grassy area as overflow.. Door slammers not a fan of...if not full would be nice if they spread customers out so to minimize door slamming noises.
Michael (8/5): Family trip to the mountains - Second stay at his hotel for a family trip to the Smoky Mountains. Overall good hotel. Good location with no safety concerns. Staff were polite and helpful. Room was clean and comfortable other than it seemed to hold a bit of humidity making things feel damp. Breakfast was good but seating area can get overcrowded. Would definitely stay here again.
Travis (10/5): - The breakfast was great and plentiful
Jeanette (6/5): - Not sure how this place gets really good ratings. It’s “ok” at best. To begin with, the parking is horrible if you have a full-size/lifted truck or a low car. The parking garage is underground, and the ramp is extremely steep and low. There isn’t much parking other than the garage, so there’s that. We check in, the front desk lady was nice enough, nothing spectacular. Go up to our room and the moment we open the door the musty smell of mildew, just kicks you in the face. I call the desk (phone is broke by the way, and only works on speaker), she says they have no other rooms and sends a guy up with spray to pretty much mask the smell. Great, now we have mildew and flowers; awesome! The guy that came up, was a young, black man with an accent (from the islands possibly?). He was super cool and nice, and we felt like he genuinely felt bad that all he could offer was some fragrance spray. The room was very basic, nothing special. Our room faced the road, so we sat out on the balcony and watched the cars go by. The bed was surprisingly comfortable and it was nice and cool in the room, so it was a decent nights sleep, once we went nose blind to the smell. We did not eat breakfast at the hotel, but it smelt good. All and all, we will not stay again and wouldn’t recommend this hotel.
Jimmy (10/5): - .
Donna (10/5): - Our room was very clean and comfy. Breakfast had several options. Several restaurants close by. We had to cut our visit short due to my husband not feeling well and front desk was very accommodating.
Gabrielle (8/5): - Overall great stay
Willis (10/5): - Very nice suite room with fireplace and jacuzzi in the room. Comfortable king bed. Good free breakfast. Helpful staff.
Mirage (10/5): - I stayed here during my friends and mine vacation recently. Weve never been to Tennessee before. Hotel staff was great ,especially the breakfast kitchen staff because they were so nice and helpful. Everything was tidy and spotless. We went during the weekdays so the pool was empty most the time(which was really nice,i prefer to not swim close to strangers lol). Even the balcony was clean and clear of spiders and bugs. Usually hotels with balconies dont pay much attention to cleaning the balcony.but this balcony was great and i spent a good amount of time sitting out there. Only complaint I have is the beds. Oh my goodness they were terribly uncomfortable. Each night i was waking up multiple times from back pain from the bed. I usually dont even have any back pain at all. They werent too stiff or too soft,so i dont know why it made my back hurt so much. Maybe next time Ill bring a blow up mattress or something.
Erica (10/5): - We had a great time at this hotel. Got to relax, got to pay with the grandkids and the breakfast was wonderful. All the staff members we met were very friendly and the parking garage underneath was so nice.
Meredith (10/5): - We've really enjoyed our stay and would choose this Best Western Plus again!
Michael (4/5): - After checking in room the sheets were nasty they hadn’t been changed notified front desk and they came to replace all the bedding