SureStay by Best Western Lewiston Auburn Area

Location: 516 Pleasant Street, Lewiston, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Pets allowed
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Wheelchair accessible
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Smoke alarms
• CCTV outside property
• Key card access
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Private picnics
• Japanese garden

Rooms Available

• Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

  1 Queen Bed

  Internet - Free WiFi

  Entertainment - 43-inch flat-screen TV with cable channels

  Food & Drink - Mini-fridge and microwave

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Practical - Laptop workspace, phone, and desk chair

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Low-height door lock

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Microwave
  • Private bathroom
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Free WiFi
  • Partially open bathroom
  • Bedsheets provided
  • Laptop-friendly workspace
  • Hand-held showerhead
  • Closed captioned TV
  • Low-height counters/sink
  • Low-height desk
  • Desk chair

• Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  1 Queen Bed

  Internet - Free WiFi

  Entertainment - 43-inch flat-screen TV with cable channels

  Food & Drink - Mini-fridge and microwave

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Practical - Laptop workspace, phone, and desk chair

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Low-height counters and sink, low-height door lock, lowered counter and sink height (inches): 36, low-height desk, bathtub grab bar height (inches): 36, portable bathtub seat, closed-captioned TV, low desk height (inches): 36, wheelchair accessible, accessible bathtub, and grab bar in bathtub

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Microwave
  • Private bathroom
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Free WiFi
  • Partially open bathroom
  • Bedsheets provided
  • Laptop-friendly workspace
  • Closed captioned TV
  • Portable bathtub seat
  • Low-height counters/sink
  • Low-height desk
  • Bathtub grab bar
  • Accessible bathtub
  • Desk chair

• Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  2 Queen Beds

  Internet - Free WiFi

  Entertainment - 43-inch flat-screen TV with cable channels

  Food & Drink - Mini-fridge and microwave

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Practical - Laptop workspace, phone, and desk chair

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Closed-captioned TV

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Daily housekeeping
  • Free Local calls
  • Free WiFi
  • Partially open bathroom
  • Bedsheets provided
  • Laptop-friendly workspace
  • Closed captioned TV
  • Desk chair

• Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  1 King Bed

  Internet - Free WiFi

  Entertainment - 43-inch flat-screen TV with cable channels

  Food & Drink - Mini-fridge and microwave

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels

  Practical - Laptop workspace, phone, and desk chair

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Closed-captioned TV

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Daily housekeeping
  • Free Local calls
  • Free WiFi
  • Partially open bathroom
  • Bedsheets provided
  • Laptop-friendly workspace
  • Closed captioned TV
  • Desk chair

• Queen Room with Two Queen Beds

  The quadruple room offers a tea and coffee maker. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Tumble dryer
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Carbon monoxide detector

• King Room

  The double room provides a tea and coffee maker. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Tumble dryer
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Carbon monoxide detector

• Queen Room with Bath Tub - Disability Access

  The double room provides a tea and coffee maker. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Tumble dryer
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Carbon monoxide detector

• Queen Room with Roll-In Shower - Disability Access

  The double room offers a tea and coffee maker. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Alarm clock
  • Tumble dryer
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Shower chair
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Carbon monoxide detector

Guest Reviews

• Thao (8/5): -
• Mary (6/5): - Clean and comfortable for a short stay. There was a strong smell of pot through the vent in my bathroom and in the hallways. Very disappointing.
• Charles (1/5): -
• Eric (6/5): - Staff, location and cleanliness Delaying in giving back my deposit. Up to now, it's been more than a week and they still hold my $100.
• Luc (8/5): Court et confortable - Personnel courtois Rien à signaler
• Gray (5/5): Won't stay again - The front desk was very kind. My toilet in my room clearly wasn't cleaned. Dried urine all over the seat.
• Dennis (9/5): Highly recommend - Very nice room. No hesitation when I asked for an extra blanket. Host was very polite. Good Continental Breakfast. Only 15 minutes from my appointment. Heater fan is Loud even on low setting
• Philip (6/5): It was OK for the price, but I definitely would pick somewhere different next time - Good afternoon gentlemen was very polite and thorough. It was quiet. The staff in the morning running the breakfast was very rude with no customer service skills and tentative to her phone and micromanaging everything we were doing and watching us like we were gonna rob the place. The beds were a little hard also. There is also a weird smell through the place of spices or something really weird.
• Kalala (8/5): -
• Vinal (10/5): -
• Angela (7/5): -
• Luc (8/5): Ok - Propre et personnel courtois Petit déjeuner trop basique
• Lorraine (8/5): -
• Jude (7/5): Our first night in Maine for a short break , this hotel suited our needs - Good value breakfast Nothing really
• Lisa (8/5): - The staff was great and helpful No complaints
• Alexander (8/5): -
• Marina (7/5): - Convenience
• Theodore (7/5): -
• Crystal (6/5): - The intense smell of cleaners / air fresheners. Enough to give an immediate headache.
• Kay (9/5): It was pretty great! - Everything was great! There was poop on the toilet paper when we got here.
• Cease (9/5): - Very clean... No elevator but this was expected...
• Lilian (8/5): - Localização, bom café da manhã, camas confortáveis e a equipe simpática e educada pronta para resolver os problemas, hotel está todo reformado ficou bonito A limpeza poderia ser melhor
• Lawson (8/5): -
• Alena (8/5): -
• Venkatarama (9/5): -
• Beggs (8/5): -
• Kirstie (10/5): - Property very clean and rate very reasonable. Near downtown area. Water pressure and facilities are great. Happy to have found this place late on a Friday night during peak leaf peeping season!!!
• Patty (10/5): - Very clean
• steven (8/5): Little India - Place smelled of Indian food but it was well concealed with air freshners
• Benardette (8/5): - They were considerate to let me use a room that was close because i had too much luggage.w I didnt come across information that i was to pay 100 dollars upfront before getting a room. They did return it after my checkout. The upfront 100 dollars should have come out clearly before arrival.
• Rita (6/5): - Convenient to Bates College. Room was heavily deodorized with an overwhelming fragrance.
• Mary (8/5): - It was a clean and comfortable room and quiet, considering it was a weekend.
• Craig (10/5): - Well located and very reasonable for visiting Bates.
• Laura (7/5): -
• Lyn (10/5): - Everything was great.The room was clean.The beds were comfortable.Everything worked well. Breakfast was good, nice, friendly staff. All in all an enjoyable stay. This hotel is also very convenient to everything in Lewiston/Auburn.
• Elizabeth (10/5): - Clean room
• Steven (8/5): -
• Karen (10/5): - Easy access from the highwy, excellent breakfast, pet friendly, clean, comfortable, well appointed rooms.
• Yolanda (8/5): - Most of the staff was very friendly.
• Luc (9/5): -
• MacDonald (8/5): - No elevator
• David (10/5): - Great room!
• Katherine (10/5): - Quite
• Erica (8/5): - Absolutely nothing fancy about this property. But the room was clean. The bed was comfortable and it fit the bill for one night.
• Mark (10/5): Good night's rest - Friendly helpful staff. Clean and comfortable, just as it should be. No problems at all.
• Ryan (10/5): -
• John Charles (8/5): - I expect people at a desk to know basic directions for the area around the property. The man who checked me in didn't know anything, and I discovered the street I was asking about was the intersecting street with the one the motel was on!
• Daniel (7/5): -
• Dana (7/5): Would recommend to a friend -
• Leon (6/5): Average - Price compared to other hotels. Fotos look like it is brand new. But it is not… And it smells funny.
• Ekaterina (1/5): - I am writing this feedback to attract attention to my situation. I was charged twice for staying in this hotel and trying to resolve the problem.
• Michael (9/5): -
• Laura (7/5): - The breakfast was fair. Trouble adjusting the temp in the room. It was set at 76 on the thermostat, which was too high. I went to the front desk to get maintenance to come. No one ever came. I had to get on a chair and adjust the air conditioner
• Margaret (10/5): - Clean room
• Fouadi (9/5): -
• Edward (4/5): The room was clean - Clean room Very noisy. Sounded like fighting in the halls. A lot of swearing and screaming.
• Verified traveler (10/5): The lady at the front desk gives excellent service - Comfy bed, nutritious breakfast, and excellent service from staff--the lady at the front desk is always super-helpful. I suggest repairing the bathroom door in room 209 before multiple people use it (not an issue for this solo traveler).
• Irwin (10/5): -
• Jennifer (10/5): - Friendly staff. Very clean room and soft beds. In room coffee, fridge and microwave. Easy psrking, multiple entrances from lot. Quite nice for a cheap hotel. Breakfast was extremely limited on choices and ends very early at 9am but checkout isnt until 11
• Jason (6/5): - Ugh
• John (8/5): - Comfortable bed. Lackluster continental breakfast with tight seating.
• Jennifer (4/5): Think twice - We were ther for my father's celebration of life. The support staff was okay; the management is unreasonable. The room was adequate. But for a party of four they only give you 3 towels and 2 wash clothes. There is a refrigerator, microwave, and coffee maker in the room. BUT, YOU BETTER NOT THINK ABOUT TAKING BREAKFAST ITEMS BACK TO YOUR ROOM. I did not enjoy being lectured to as a child for bring 2 plates of 2 bagels, 2 omelets, and 2 waffles to our room. I was told this is not allowed and "this will make a mess, and you will attract ants" please do not do it again. If they are so interested in keeping the room clean, why did they not care to clean the stains and white goo off the fabric chair. This is the first time I have ever been told not to do that by any hotel chain, including Marriott & Hilton. We arrived at 2am that morning after a long day of delayed flights. The breakfast stops at 9am and we had just woken up at 840am. I thought I would at least grab a little bit of food before it was put up so we could get showered and dressed and not continue to starve. Also, there are only 8 tables and 16 chairs, which is not enough for the always packed breakfast area. One morning I stood to eat my food, as there was nowhere to sit, in fear of being yelled at again for taking food back to my room. Never mind the countless people at night who were ordering Door Dash and eating that in their room. The TV remote didn't work and it wasn't even the correct remote for the TV.
• Dorota (10/5): - Clean! Clean! Clean! Breakfast was ok. Could have a bit more options but the room was clean and had everything we needed. Strongly recommended it.
• alan (8/5): Nice stay - Place was nice. Staff was great. I would stay again. Parking is tight.
• Lisa-sue (8/5): -
• Goodwin (8/5): -
• Luc (10/5): In et out - Accueil Rien tout etait ok
• MARLA (7/5): -
• Louise (10/5): - Staff was very friendly
• Dennis (10/5): - Love it
• Verified traveler (10/5): - We stayed in lewiston Surestay 42 nights, we appreciate it, they were dog friendly. We found it to be cliche, need the staff we're very friendly. Very helpful, I would highly recommend this hotel.
• Lisa (10/5): - This property is a little funky in the way that it’s set up and hard to find the right door to enter. Other than that, it was a comfortable small room but very clean and the staff was very nice and breakfast was decent in the morning. Can’t ask for anything more for that price. I think I paid $100 a night.
• Domenica (8/5): - Close to highway, clean and quiet, standard breakfast, I wish they had more fruits options but, overall it was very good
• Sean (8/5): - The staff was nice, the room was decent, served its purpose for the night
• Carolyn J (2/5): Absolutely the worst place I've stayed at! - The staff at this motel treats Americans horribly! I was in Lewiston for a medical appointment. We live in Calais. From the moment we walked in we felt the chill from staff members. The desk clerk never made eye contact with us. I could go on and on, but, am limited. The bottom line.. if you are an American, don't go near this racist establishment. It is terrible in every way. I had to come back to Calais a day early because my driver and i got very sick while staying there. I ask for a refund for the night we were unable stay. Without even looking up, the clerk said, "we don't do that", then walked away.
• Arada (9/5): -
• Alley (8/5): - Very nice hotel and excellent price.
• Afanador (1/5): It was horrible they stole my disposition -
• Ryan (10/5): - Nice clean place to stay. Staff was very friendly ands accommodating!
• David (6/5): - It’s a basic hotel/motel. It was clean, so we were fine with it. But nothing fancy.
• Johannie (7/5): -
• Karen (10/5): - Clean, affordable rooms, no musty smell from a/c unit, ground floor for easy access for pet walking.
• Adam (2/5): - Absolutely disgusting place. Smell made my family and I sick to our stomachs. Wanted to leave but couldn’t get a refund. Wouldn’t stay here for free.
• joshua (8/5): - It was very good the bed was comfortable I did wish they had fluffier bed covers instead of a thin fleece blanket. The room did have a humidity wet smell but it wasn’t terrible we managed to sleep comfortably.
• Gary (4/5): 65 dollar room for 120 bucks. - Place to sleep. Beds where fairly comfortable. The floors feel sticky and dirty. The AC is 7 foot off the floor, the AC controls on the wall didn’t work. Cramped room layout. Not a 100 dollar a night room not sure if I would want to attach my name of best western to this place.
• april (10/5): - We will be back
• Andrea (8/5): Very good - Quiet, clean, spacious. Helpful staff. Good breakfast. Dead roach on floor.
• Paula (10/5): - It was new and clean.
• Frieda (10/5): - The trip was for my son, everything went well.
• Danna (2/5): - We checked in stayed about 15
• Hopkins (8/5): Very good -
• Gary (9/5): Superb -
• Richard (5/5): Passable -
• Sandra (10/5): Exceptional - The hotel was very comfortable and very clean. Definitely a great value for the money. Nothing
• Elan (10/5): - Seemed to be nicely renovated, clean and comfortable. Very quiet.
• Karen (8/5): Very good -
• Steve (8/5): - The staff is always pleasant, helpful and happy. The rooms are dated, however the cleaning staff seem to do a fine job keeping things tidy in a dated facility. It appears everyone tries to do a good job, and that say a lot about this hotel.
• Phipps (9/5): Clean, quiet and nice place to stay. - The breakfast was good, it was about like most hotel breakfast. Clean and well stocked. it would have been nice to have english muffins also but that is just a personal choice.
• Savannah (9/5): Superb -
• Edwards (8/5): Very good -

Photos