Townsville Southbank Apartments

Location: 19 McIllwraith Street, Townsville, au

Star Rating: 8.9 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Family rooms
• Lift / Elevator
• Fax/photocopying
• Non-smoking throughout
• Salt-water pool
• Outdoor furniture
• Shallow end
• Fence around pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Internet access
• Reception hall
• Exercise/lap pool
• Japanese garden
• Secured parking
• Garage
• Swimming nearby

Rooms Available

• Apartment, 2 Bedrooms (One Queen and Two Singles)

  1 Queen Bed and 2 Twin Beds

  753-sq-foot room with a balcony/patio

  
  

  Layout - 2 bedrooms

  Internet - Free WiFi

  Entertainment - 40-inch flat-screen TV, digital channels, and DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, shower, free toiletries, and a hair dryer

  Practical - Washer/dryer, iron/ironing board, and desk; cribs (surcharge) available on request

  Comfort - Climate-controlled air conditioning

  Need to Know - Weekly housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • DVD player
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Electric kettle
  • Oven
  • Stovetop
  • Toaster
  • Ceiling fan
  • Second bathroom
  • Free WiFi
  • Weekly housekeeping provided
  • Balcony or patio
  • Bedsheets provided

• Two-Bedroom Apartment

  This apartment features a fully equipped kitchen and a private balcony. It also includes laundry facilities, flat-screen TV, DVD player and a bathroom with a hairdryer.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • DVD player
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Additional toilet
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Additional bathroom
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Salt water pool
  • Pool towels
  • Shallow end
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Two-Bedroom Apartment with Two Queen Beds

  This apartment features a fully equipped kitchen and a private balcony. It also includes laundry facilities, flat-screen TV, DVD player and a bathroom with a hairdryer.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • DVD player
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Additional toilet
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Additional bathroom
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Salt water pool
  • Pool towels
  • Shallow end
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher
  • Key access

Guest Reviews

• Simon (2/5): They need to do better - Location was good. The place was filthy. Mould in the bathroom, we couldn't use the spa as the vets looked like they had never been cleaned. The ceiling fans were thick with dust like they had never been wiped. There was rubbish and kids toys behind the bed side tables. They clearly never cleaned behind the tables. We had 3 people booked to stay there, yet they kept only supplying 2 towels and 2 bottles of water even though we reminded them we had 3 people. My daughter was sick in her bed and we asked for the sheets to be changed. All they did was make the bed. She slept in vomit for 3 nights
• Kristen (4/5): The property was not very clean and had almost no utensils etc for a unit - Location and size It was reasonably priced It wasn’t as clean as I expected and there was a really bad smell in the lift and lobby area. Really poorly stocked for a unit
• John (8/5): Comfortable self contained stay, with close access to range of restaurants for eating ouit - 5 night stay. Comfortable 2 bedroom apartment for travelling friends. On third floor, with good lift access from car park. Comfortable beds, rooms layout. Close to restaurants for evening meal out. Daily cleaning, towels replacement, bed making. Straightforward key pickup-all went well Limited crockery, cutlery and glassware
• Marozzi (1/5): I wasn’t able to enjoy the pleasure of making it due to - I had an accident an didn’t make it to my booking 😪 I didn’t get to make it because I had an accused
• Tayla (3/5): The cleaners actually need to clean the rooms. We moved to a different room because our first one was not cleaned at all - Location and Security Cleanliness
• Jeannette (6/5): -
• scott (8/5): Always try to stay - Clean spacious good bed. Nothing
• Mark (9/5): Would stay there again. - Central to everything we needed. Carpets weren’t cleaned well.
• Narelle (8/5): -
• Jessica (8/5): - Decor, off st parking. Street noise (cars) during night woke me up many times. Shower was not very hot.
• Andrew (9/5): -
• Valerie (8/5): We would stay there again as it was convenient to where we wanted to go. - It was close to the stadium so we could walk there. It didn’t have a door on the ensuite to the main bedroom. And could smell smoke from other units and noisy people upstairs.
• Dianne (6/5): Good for a short overnighter - Spacious apartment Comfortable beds Cockroaches crawling out of drains Parking was very tight and difficult to get out
• Gary (5/5): -
• Rowena (9/5): -
• Clayton (9/5): -
• Jacob (10/5): No - Everything about the accomodation were extremely exceptional. I can’t thank you enough for the lady named Jackie, who very kindly helped me check in with my family before dark 👍🙏❤️ Nil
• John (9/5): -
• Louise (10/5): -
• Lyndsey (9/5): Neat, tidy and spacious - Great amenities within the apartment. Great location - very short walk to restaurants etc. Clean and tidy. Bedding changed daily, which we didn't expect. Good off street parking. Pool was smaller than expected.
• Southee (10/5): -
• Evans (9/5): Spacious and quiet. Luxurious apartment with the amenities of a big hotel. - Excellent breakfast buffet at the hotel but no onsite dining at lunch or dinner. The room was ready an hour early so we could check in at no extra cost. Staff were happy to hold our bags in a locked room for the day we checked out. The pool at the hotel across the road is great. The area is a bit industrial looking. There are also a lot of pubs. I would like to be nearer to The Strand next time.
• Michelle (8/5): -
• Rob (8/5): We enjoyed our stay - It meet our expectations The ensuite shower/spar bath.
• Richard (8/5): - Renovations in the appartments were goid
• keita (10/5): -
• Fiona (10/5): -
• Vicki (10/5): -
• Dana (10/5): -
• Lainie (5/5): Adequate for what we needed; I would stay again if a discounted rate - Handy location Very good size apartment Modern decor Good size balcony Price was reasonable for the size but some things were lacking based on the price Light not working in bathroom No coat hangers Balcony very large but not clean
• shayne (7/5): - The car parking was very tight for any medium to large vehicle impossible to reverse or turn easily
• Jessica (8/5): Will stay again - Room service Information book and what’s around
• Mikey (8/5): Overall, it was fine for one night. I’d been mindful that if you don’t mind early noise from the metalworks behind the a - The property was tidy and had the amenities we required. It's pretty central as we only needed to stay one night before heading to the airport. Unfortunately, the lift to the apartment has a strong odour. It smells damp and unpleasant. I agree with others that this needs attention. Additionally, the single toilet in the apartment is old and made of deteriorating plastic, which smells very bad. It just needs a new toilet and seat. The apartment backs onto small businesses. Unfortunately, from 6am, these premises are noisy and clearly disruptive to those who want to rest longer.
• Bryan (9/5): -
• Luatimu (6/5): - It was okay. The property wasn’t too bad, it could have been better with a latch to lock the door instead of just scanning key. With children, I didn’t feel safe knowing someone could just walk through with a key.
• Kylie (7/5): Nice unit good price - Apartment was a good size for 4 The elevator stunk !!! Smelt stale like wet dog the whole 2 nights we were there we were holding our noses
• Candice (10/5): Enjoyed our stay & facilities - The size of the apartment & location The parking was a bit small
• Mike Kentros (9/5): - Staff were very friendly and the location is perfect when you don't have transport. The lift was very smelly. It had an odour all day long and it was quite unbearable.
• Susan (10/5): - Value for money, clean and homelike Nothing
• Mark (7/5): -
• Lorene (8/5): -
• Lynne (10/5): - Comfortable
• John (8/5): -
• Emma (10/5): -
• Setaimata (8/5): The apartments were very clean and spacious. - It was spacious and clean The oven and stove top did not work properly and it was extremely old
• Anne (10/5): Convenient, clean, professional staff and definitely will stay here again. - From arrival to departure the staff were exceptionally friendly and so professional. The young lady at reception was extremely helpful and answered all my questions. The cleaning staff were friendly and so polite. Would definitely book here when I return for a getaway. Loved everything
• Brendan (9/5): -
• Rachel (8/5): -
• CAROL (9/5): Comfortable no complaints - Pleasant decor. Spacious Nothing
• Jason (8/5): -
• Shay (10/5): -
• Jasmin (10/5): -
• Darcy (10/5): -
• James (8/5): - Convince Price
• Duncan and Nicole (7/5): Comfy, well-located property, at a good price - Clean, fairly large apartment quite close to restaurants on Palmer street. Good bed and showers One of the bedrooms had no door between the bed and the ensuite, which I'm not a fan off, and no blinds for the ensuite window, so the room was quite light at night
• Allison (7/5): -
• Steve (9/5): - Maintenance could be a bit better, ie grub screw missing from towel rail in bathroom allowing rail to detach from wall. Skirting board missing in kitchen. Just little things
• Richard (10/5): Beautiful 2 bedroom apartment - Beautiful 2 bedroom apartment. Very comfortable for 4 adults. Fully equipped kitchen. Great location with small swimming pool and use of the larger pool at Rydges across the road
• Michelle (10/5): - Everything Not really a negative, but it needs an outdoor bbq and the ensuite needs a door.
• Colleen (5/5): - Good location for restaurants on Palmer St Due to an unexpected issue with apartment we were given rooms at the Ridge Hotel instead. Rooms particularly the bathrooms were old snd dated. Disappointed with alternative accommodation
• Linda (10/5): - Great location, quiet and comfortable
• Pamela (9/5): Pleasant stay - Large and bright apartment within walking distance of restaurants and shops. It was mainly clean (some dust on skirting boards and on picture frames and a dead moth lying on the floor) and comfortable. One of the rooms was quite bright in the morning because there was no door to the en-suite and no shutters in the en-suite , which let lots of morning sunshine into the bedroom. There was not enough cutlery - one one spoon and three forks.
• Gemma (8/5): - Very spacious. Comfortable beds and was close to restaurants and the strand
• Tanja (8/5): -
• samuel (7/5): -
• Maryann (7/5): - Good position.
• Donald (10/5): -
• Mark (9/5): - The Pillows were very large and very hard. Would be good to have 1 soft and 1 hard
• Naianga (4/5): -
• Clive (9/5): A perfect stopover - Very modern and clean. Great location.
• Maree (8/5): Enjoyable place to base ourselves - Apartment was clean and comfortable and quiet Location central to city Would have been nice to have plants around the pool but it did appear that it was being redone as the rest of the garden was well maintained
• Rebecca (8/5): - Insgesamt ist das Appartment sehr großzügig und bietet alles was man braucht. Eignet sich sehr gut als Selbstversorger. Beim betreten hatte man immer einen etwas unangenehmen Geruch, der sich auch nicht verzogen hat. Es hat modrig gerochen, was Leier oft bei Apartments am Meer der Fall ist durch die hohe Luftfeuchtigkeit. Für 1-2 Nächte kein Problem, bei längerfristigem Aufenthalt würde es mich stören.
• Sophia (10/5): Unbedingt hier übernachten am besten so lang wie möglich :) - Leider waren wir nur für eine Nacht hier. Wir wären so gerne länger geblieben. Wir sind nur auf diese Unterkunft gekommen, weil wir unser vorheriges Hotel fluchtartig wegen Ungeziefer verlassen haben. Wir waren so froh als wir dort an der 24h Rezeption einchecken konnten und in diesem wirklich wunderbaren Apartment übernachten konnten. Es ist alles vorhanden, sauber und kuschelig. Es war wirklich alles wunderbar und unsere Rettung.
• Tiffany (10/5): -
• Harvey (9/5): Great place to stay in Townsville. Highly recommended for family. Will definitely stay again. - The location was in a great vicinity within walking distance to shops and restaurants. Rooms were clean and set up with everything you need. The internet was a bit slow, and indoor parking was tight, but it wasn't a deal-breaker, as off-street parking was available.
• Jenny (8/5): Excellent facilities, staff and very clean and convenient. - I always find the staff are friendly. When you travel for work you want to get in and out quickly and efficiently. This is why I stay here twice a year. N/A
• Tracee (9/5): Overall, the accommodation was amazing, would definitely stay again. - The apartment was amazing, very spacious and comfortable. The apartment was serviced every day which was something I wasn't expecting. I had left some of my belongings on the bed and received a card apologizing for not being able to make the bed because of this. Had I known the rooms were being serviced I would have made sure not to leave anything on the bed. Fantastic service can't fault. Parking was a little tight. I wasn't sure where to check in to the apartment and had to phone to get directions to the reception as I had booked on Booking.com.
• Liane (10/5): Great value - Very clean and beds were absolutely amazing and so comfortable, nicely decorated had a lovely feel No outdoor furniture on the balcony really inconvenient
• Sharon (7/5): -
• Karen (9/5): -
• Mai (9/5): Family Catch Up - The location and spaciousness of the apartment was fantastic. Very clean. Comfy beds and plenty room for all the family. Will definitely stay again. The parking spaces were not suitable for medium to large cars, to get in and out of easily. We even watched a small sedan have to do a 4 point turn to get out of their allocated space. The space we were allocated was next to the laundry cages. There was a sign asking us to ensure there was sufficient space for the cage doors to open....there was absolutely not enough space. The cage doors, would go over the car park lines in order to fully open. My car now has a lovely deep scratch from the latch on the gate.
• Eamon (10/5): -
• Syrrell (10/5): Spacious and clean. - The property had plenty of room for our family of 4. The apartment was clean and well appointed. Undercover parking with an assigned car space was a bonus.
• Urs (10/5): Super apartment - Large apartment with very good facilities. Aircon in all rooms was also nice. Friendly staff. All good.
• Karen (8/5): -
• adler (10/5): -
• Toinette (8/5): Great apartment - enjoyed our stay - The apartment was excellent - very comfortable , clean and spacious. The staff were very friendly and helpful throughout our stay Very nice pool but needed more shade plants or a shade sail
• Tiki (8/5): Comfortable and clean apartment. - Central to all areas we needed in Townsville. Secure accommodation which made us feel happy. No information on this website that keys had to be collected from Rydges on Palmer St. Lack of information this was Rydges accommodation. No extra blankets available in accommodation. Only 1 face washer per room; just better to have two per room.
• Peter (8/5): -
• Brooke (10/5): Great location, clean, spacious and comfortable - Clean, spacious and comfortable The power box meter thing door fell off in the middle of th night and scared the hell out of us.
• Allira (10/5): -
• Lorna (9/5): -
• Peter (7/5): -
• Lynda (8/5): Good. - Location Hard to find as i didn’t read it was part of Rydges
• Corinne (10/5): -
• Karen (8/5): Good location within walking distance to eateries - Spacious unit, comfortable beds and lounge Lifts to top units Serviced Pillows were uncomfortable
• Shirley (9/5): -
• Jennette (9/5): -
• Lovrecic (10/5): -
• Sharlene (7/5): Very lovely and would stay again - It was very nice inside and the beds were very comfortable It just looked like the floors hadn’t been mopped in a while

Photos