Hotel City Star
Location: Lot 3A-4B, Block 22, 4Th Avenue, P.O.Box No 624, Sandakan, my
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Convenient Location
Hotel City Star provides easy access to Sandakan's attractions and offers a seamless travel experience to guests.
Comfortable Accommodation
With well-equipped rooms featuring air conditioning, TV, and modern amenities, guests can unwind and relax in comfort.
Helpful Services
Guests can enjoy the convenience of services such as room service, a restaurant, and a 24-hour front desk, ensuring a pleasant stay.
Ready to experience comfort and convenience at Hotel City Star? Book your stay now!
Important Information
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Parking
- Air conditioning
- Restaurant
- Room service
- Lift / Elevator
- Tour desk
- Car hire
- Public transport tickets
- Fire extinguishers
- Smoke alarms
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Internet access
Rooms Available
-
Family Room with Private Bathroom
The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
-
Deluxe Triple Room
2 Twin Beds
Overlooking the city
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Room service and free bottled water
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Iron/ironing board, desk, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Bottle of water
- Daily housekeeping
- Room service
- Free WiFi
-
Standard Room, 1 King Bed
1 King Bed
Overlooking the city
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Room service and free bottled water
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Iron/ironing board, desk, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Bottle of water
- Daily housekeeping
- Room service
- Free WiFi
-
Deluxe Room, 1 King Bed
1 King Bed
Overlooking the city
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Room service and free bottled water
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Iron/ironing board, desk, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Bottle of water
- Daily housekeeping
- Room service
- Free WiFi
-
Standard Twin Room
2 Twin Beds
Overlooking the city
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels
Food & Drink - Room service and free bottled water
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Iron/ironing board, desk, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Bottle of water
- Daily housekeeping
- Room service
- Free WiFi
-
Double Room with Private Bathroom
A spacious room featuring a mini-bar.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Toilet
- Private bathroom
- Satellite channels
- Tile/marble floor
-
Twin Room with Private Bathroom
This air-conditioned twin room includes a TV with satellite channels and a private bathroom. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Toilet
- Private bathroom
- Satellite channels
Guest Reviews
- Anjuna Pi (8/5): - Simples aber schönes Zimmer.
- mazlan (1/5): -
- dee (5/5): kena sediakan lot paking utk pelanggan..pastikan bilik d sapu selalu,,sediakan tangki simpanan agar air tak kerap habis. - murah,,ada lif,,wifi laju,, air kerap mati..shower tak da air panas,,parking selalu tak dapat
- Naughton (8/5): -
- Dg (5/5): Passable -
- Andrei (4/5): Disappointing - Helpful staff (men), helped us several times. Although not of them (girl) Everything else is terrible. We had to change rooms because the door didn't close. So, two rooms are the same: musty smell, dirty especially the bathroom, dusty, cobwebs, no shower head, just a stream, not all lamps worked in the room. Only helpful staff (men) increased my rating.
- Muhd (4/5): Disappointing -
- Muhd (6/5): Pleasant -
- Dayang (10/5): Exceptional -
- Dayang (10/5): Exceptional -
- Ferguson (8/5): Very good -
- Mas (1/5): Bad -
- J (6/5): Loud and basic - There are improvements being carried out, which will make a difference in the future. We were unable to get the advertised wifi at all, despite the router being reset many times. This was annoying. On four occasions we had random people enter our room without knocking, which was not okay. Once guy even got cross with us and said we should have locked the door. I had to clean the bathroom before use and despite being given a non-smoking room, the smell of cigarettes was present I. The duvet, towels and there was cigarette ash all over the top of the toilet seat. Cigarette burns were present on the furniture. A local mosque is across the road and while we enjoy hearing the call to prayer, it was not so great to hear each session broadcast over mega-speakers outside. Every mic drop/exchange, everything and with single-glazed windows, we didn't get much sleep. Close to amenities though and staff are nice.
- Muhammad (1/5): Enough sleep for almost six hours - It has lift Must be shining clean if you want to be relevant.
- Dayang (10/5): Exceptional -
- Dayang (10/5): Exceptional -
- Mohd (1/5): Bad - Room dirty Toilet dirty
- Fatima (2/5): - Chambre très très sale avec une forte odeur de cigarette, du jamais vu. Nous n’avons pas pu dormir là-bas tellement c’était horrible. Nous avons pris un autre hôtel. A fuir
- Came88 (5/5): Passable -
- Muhamad (6/5): Pleasant -
- Mohd (1/5): Bad -
- Mohd (1/5): Bad -
- Precilla (2/5): Very poor - Location Cleanliness, services and upkeep of the property
- Michael (1/5): Disgusting - When we left Asked for a non smoking room and they put us into a disgusting smoking room. And then they moved us to a small room and first look I thought they were joking. The room was dirty the sheets were dirty. So we left and went across the road to a nice hotel for similar price
- Faza (10/5): Exceptional -
- Roger (10/5): Good place - Good value for money
- Verified traveler (2/5): - Toilet and Air Conditioning not properly maintain
- RobertP104 (4/5): Big disappointment - I'm a casual smoker; and believe me when I say the cigarette smell was choking. I felt dizzy after just half an hour. No doubt the previous guest was at fault. They staffs were pleasant and helpful, but when inquiring for a non-smoking room, they had none. They also could not get rid (or at the very least reduce) the smell. Maybe there was a better room, but I was too dizzy and too tired from travelling to consider any other option except leaving. Checked in at 2pm and Checked out at 7pm. The wifi was strong and easy to use though.
- Nikolaj (6/5): Low budget hotel, at a low price - Low budget hotel, at a low price, perfect match.
- Michal (6/5): - Dobre położenie, blisko centrum. Niestety w całym hotelu czuć woń dymu papierosowego. Brak odpowiedniej wentylacji na korytarzach.
- Gilbert (10/5): Old hotel - Hotel is old and not much maintained. Need to climb stairs to get hot water. Written non smoking room but with ash tray to encourage people smoking in room and room with smoking smell from people smoking outside of the room. Anyway location is good and price is cheap.
- Soonkiat (6/5): Budget hotel - Stayed here for my monthly business trip for about 9years. Hotel staff is friendly and helpful. Location is near sandakan city centre. The room is average. What you pay is what you get. You can find a indian restaurant(not 24hours) nearby the hotel
- Jonah Artiaga (6/5): - The hotel is simple, have a modest lift. Quite surprising for a small hotel. Location is in center of town, just few minutes walk to harbour mall. Fairly priced.....not much to expect...
- Verified traveler (6/5): - The hotel location was in the center of town, near to restaurants. But it's not a non-smoking hotel, so we can smell the stink in the lift and inside the rooms which makes it quite uncomfortable....
- MrOzboy (2/5): What a huge disappointment - Reading other reviews about this hotel, this is my honest opinion. The issue at both rooms, which we changed at night is the choke of cigarettes smoke in both rooms. We requested via booking on the website a non smoking room which I don't smoke. Our first room, which was a king bed room, besides the smoke, the noise of a motor from next door building. Extremely loud which we requested to changed room. Only twin share bed was available. The smoke was there on a different level. No wifi in the room, only outside the room or at reception. The shower was only luke warm. Customer service was good and Location was great.
- Daniel (2/5): choked with cigarettes smoke and then - For what ever reason, our room was filled with smoke. we could not breathe. then the next building motor (the air con we believe ) was loud and thumping. we requested to change room. From our king bed, the only bed available was the twin single bed. No WiFi in the room. only outside or reception. It was the worst place I stayed.
- tazy (6/5): 立地が良い - 賑やかなハーバースクエアまで数分という立地の良さが売りです。 全体的に設備は古く、薄暗い感じですが、清潔感はあります。 到着日と帰国前日に宿泊したのですが、２泊目の部屋はお湯が出なく水シャワーでした。 いちいち言うのが面倒だったのと、水でも気にならない気温だったのでそのままにしましたが、気になる方は言えば部屋を替えてもらえると思います。ガラガラでしたから。
- hanafeealaydrus (10/5): Nice place - This hotel is very good and the price also very cheap. Good place. I very recommended this place. Center of town and near to everything. Stay here is worthed! 😍😍😍 Everything in this hotel is clean and tidy. The staff also friendly. All is good for me.
- AgainOnTheRun (4/5): Paper thin walls - We were only spending one night in Sandakan, and weren't looking for any fancy, so we didn't expect too much. We were hoping for a good night's sleep through, and that was hard to come by at this hotel. Walls had no sound baffling, and there the plumbing also transmitted a lot of sound... a toilet would flush three floors above and your would hear it all the way done. The room wasn't exactly sparkling, but on the positive side the location was central, so if you aren't noise sensitive (or perhaps just willing to use earplugs), it might work for you as a budget hotel.
- addiei (6/5): basic hotel..but worth it - Room a bit old..but still comfortable..toilet not clean and bit small.. Cold aircond. Kinda smelly when u enter the room on the 1st time but it gone for a while Tv. ( tv 1,2,3..akasia channel, AXN and 1 chinese channel..tht all.. Wifi so..so..so only Lif it will take u a week from grd floor to 4th floor..super slow Friendly staff... Worth it for rm80 pnight (through agoda)
- NR795 (6/5): Basic and fine for short stay - The hotel staff were very friendly. They were eager to help with everything which was great. The rooms were fine, spcious and clean. There are many rats in Sandakan and the road on which the hotel is located is no exception. With many rats seen late in the evening on by the entrance to the hotel. It was a quiet and peaceful hotel with good budget price and in a good location.
- JulienneL (8/5): Basic but functional - This is a basic hotel but its very cheap and a good base for trips out. We arrived very early but were able to check in to our room straight away. The rooms are plain but clean. Beds are comfortable and the shower s hot. Good value for money
- coboston (8/5): Good budget hotel for family - Was recommended by a local and we enjoyed our 2 days stay. Our family of 4 got a room with 2 full beds with a/c and bath for MR$69/night. We normally pay MR$20 each for dorm beds. It was a treat to hv tv, own bath and a nice clean room in a nice and quieter part of town center in Sandakan. Free Internet too.
- aisyadaniel (6/5): Save money - 2nd time here. Same opinion except this time no bell boy service. My hubby had to carry all baggages without assistance. Upon check out, the receptionist gladly told us the bell boy went out and we have to carry our baggages again. On the way out, we saw towels were thrown on the floor near the lift. From that onward, we swear not goin to stay there anymore
- aisyadaniel (8/5): best value for your money - the room rate is similar to hotel london. although the family room bed is not as big, but the bed is clean, the towels smell fresh n plus they have bell boy service n elevator too.. very convenient for those with many baggages n with children. highly recommended.
- MaryFremantle (8/5): Clean modest hotel in the centre of Sandakan - Rooms are moderate size, and clean and comfortable. Good airconditioning. Not a luxery hotel but a good budget choice and well placed for visiting Sandakan.
- RyanCVV (6/5): Value for money - Stay here April 2010. The Superior Family Room is only RM98.00nett. Room is a little small but everything is still acceptable..air-cond, satelite tv, hot cold shower, minibar, toilet amenities, internet facilities in the lobby for free.. Do check their mini bar once you check in. I found their minibar drinks and snacks are not complete. Ensure it with the reception to avoid they are charging you any extra charges with that. Parking space is always available right behind the hotel. Night time it is too quite in this area. But day time it is very crowded of peoples. It is located town area. Will come back if i have the next trip.
Photos
