Mereva Tulum
Location: FRAC. TANKAH III No. MZA 3 LOTE 35, CARRETERA FEDERAL CANCUN-CHETUMAL, Tulum, QROO, 77760, Tulum, MX
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Spa Retreat
Unwind in the tranquil full-service spa, offering massages, body treatments, and facials for the ultimate relaxation. Complimentary Wi-Fi, concierge services, and wedding facilities enhance your stay.
Exceptional Dining and Services
Savor delicious meals at the hotel's restaurant or indulge in convenient room service. The bar/lounge is perfect for enjoying a favorite drink. Benefit from 24-hour front desk assistance, multilingual staff, and luggage storage.
Elegant Accommodations and Nearby Attractions
Feel at home in well-appointed guestrooms featuring free minibar items and LED TVs. Enjoy the plush bedding and rainfall showers. Explore nearby attractions like Tulum National Park and Cenote Tortugas.
Book your indulgent stay at Mereva Tulum today for a perfect blend of luxury and tranquility!
Important Information
- Pool access available from 9:00 AM to 8:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- A car is recommended for transportation to and from this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive key retrieval information.
Amenities & Facilities
- Full-service spa
- Boat tours nearby
- Proposal/romance packages available
- Free bicycles on site
- Free beach club on site
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Concierge service
- Wheelchair accessible
- Picnic area
- Hiking/biking trails nearby
- Television in common areas
- Scooter/moped rentals nearby
- Library
- Safe-deposit box at front desk
- Multilingual staff
- Free use of nearby fitness center
- Porter/bellhop
- Full-service spa
- Smoke-free property
- Wedding services
- Ecotours nearby
- Tours/ticket assistance
- Snack bar/deli
- Free bicycles on site
- Playground on site
- Rowing or canoeing on site
- Snorkeling on site
- Free self parking
- Airport transportation - pickup (surcharge)
- Beach umbrellas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Boat tours nearby
- Ziplining nearby
- Mosquito nets
- Couples/private dining
- Proposal/romance packages available
- Children's toys
- Swimming nearby
- Water sports equipment
- Free beach club on site
- Bicycle parking available
- Upper floors accessible by stairs only
- Well-lit path to entrance
- Stair-free path to entrance
- Beach toys
- Pool toys
Rooms Available
-
Suite Garden View
1 King Bed
474-sq-foot individually decorated room, located on the top floor, porch/lanai with garden and pool views
Relax - In-room massage available
Internet - Free WiFi 50+ Mbps
Entertainment - 40-inch LED TV with premium channels and Netflix
Food & Drink - Espresso maker and room service (limited hours)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Smooth flooring in room
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Espresso maker
- Premium bedding
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Baby bath
- Laptop-friendly workspace
- Porch or lanai
- Location - top floor
- Smooth flooring in room
-
Partial Ocean View
1 King Bed
398-sq-foot soundproofed room, furnished balcony with partial ocean views
Relax - In-room massage available
Internet - Free WiFi 50+ Mbps
Entertainment - 40-inch LED TV with premium channels and Netflix
Food & Drink - Espresso maker and room service (limited hours)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Smooth flooring in room
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Espresso maker
- Premium bedding
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Baby bath
- Laptop-friendly workspace
- Smooth flooring in room
-
Double Room Suite Garden View
1 King Bed and 2 Double Beds
753-sq-foot individually decorated room, located on the top floor, furnished balcony with garden views
Relax - In-room massage available
Internet - Free WiFi 50+ Mbps
Entertainment - 40-inch LED TV with premium channels and Netflix
Food & Drink - Espresso maker and room service (limited hours)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Smooth flooring in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Espresso maker
- Premium bedding
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Baby bath
- Laptop-friendly workspace
- Location - top floor
- Smooth flooring in room
-
Rooftop Beachfront Suite
1 King Bed and 1 Large Twin Sofa Bed
915-sq-foot individually decorated room, located on the top floor, furnished lanai with bay views
Layout - Dining area and sitting area
Relax - Private plunge pool; in-room massage available
Internet - Free WiFi 50+ Mbps
Entertainment - 40-inch LED TV with premium channels and Netflix
Food & Drink - Espresso maker and room service (limited hours)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, single sofa bed, and safe; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Smooth flooring in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Espresso maker
- Premium bedding
- Separate sitting area
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Separate dining area
- Free WiFi
- Down comforter
- Private plunge pool
- Rainfall showerhead
- Furnished lanai
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Guidebooks or recommendations
- Baby bath
- Laptop-friendly workspace
- Location - top floor
- Smooth flooring in room
-
Junior Suite Beach Front
1 Queen Bed and 1 Double Sofa Bed
592-sq-foot soundproofed room, furnished balcony with beach views
Layout - Separate sitting area
Relax - In-room massage available
Internet - Free WiFi 50+ Mbps
Entertainment - 40-inch LED TV with premium channels and Netflix
Food & Drink - Espresso maker and room service (limited hours)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, single sofa bed, and safe; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Smooth flooring in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Espresso maker
- Premium bedding
- Separate sitting area
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Baby bath
- Laptop-friendly workspace
- Smooth flooring in room
-
Superior Beachfront
1 King Bed
388-sq-foot soundproofed room, furnished balcony with beach and ocean views
Relax - In-room massage available
Internet - Free WiFi 50+ Mbps
Entertainment - 40-inch LED TV with premium channels and Netflix
Food & Drink - Espresso maker and room service (limited hours)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Smooth flooring in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Espresso maker
- Premium bedding
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Baby bath
- Laptop-friendly workspace
- Smooth flooring in room
-
Master Suite Beachfront with Plunge Pool
1 King Bed and 1 Queen Bed
560-sq-foot soundproofed room, furnished balcony with beach and bay views
Layout - Separate sitting area
Relax - Private plunge pool; in-room massage available
Internet - Free WiFi 50+ Mbps
Entertainment - 40-inch LED TV with premium channels and Netflix
Food & Drink - Espresso maker and room service (limited hours)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Smooth flooring in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Espresso maker
- Premium bedding
- Separate sitting area
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- Private plunge pool
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Baby bath
- Laptop-friendly workspace
- Smooth flooring in room
-
King Beachfront
1 King Bed
398-sq-foot soundproofed room, furnished balcony with beach and bay views
Relax - In-room massage available
Internet - Free WiFi 50+ Mbps
Entertainment - 40-inch LED TV with premium channels and Netflix
Food & Drink - Espresso maker and room service (limited hours)
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free international calls, safe, and laptop workspace; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Smooth flooring in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Espresso maker
- Premium bedding
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Baby bath
- Laptop-friendly workspace
- Smooth flooring in room
Guest Reviews
- 823anastasijad (10/5): A magical family stay – Maldives vibe in Tulum - A magical family stay – Maldives vibe in Tulum We had an absolutely wonderful stay at Mereva with my family. From the moment we arrived, we received such a warm welcome that immediately made us feel relaxed and at home. Our beach house was located right in front of the ocean, which made the experience truly special. Every morning we could step outside and watch the sunrise over the water, and in the evenings we enjoyed the most beautiful sunsets. The whole place has a peaceful, almost Maldives-like vibe that makes it perfect for a relaxing family vacation. The room was very spacious and comfortable. I especially loved starting my mornings with coffee from the Nespresso machine while listening to the ocean. The pool overlooking the sea is absolutely stunning and such a beautiful place to spend time during the day. Breakfast was excellent – freshly prepared with delicious fruit and eggs – simple but perfectly made. Yesterday we also tried the restaurant food and it was really good. The entire staff was incredibly kind and welcoming, which made the stay even more enjoyable. The hotel surroundings are beautiful and very aesthetic, especially around the pool and the walking areas around the property. There is a certain richness and style to the place that makes it feel special without losing the relaxed beach atmosphere. Our children had such a great time as well. They played with buckets and cards, and there was a small playhouse for kids right in front of our room, which was perfect. We also loved spending time on the dock relaxing on the loungers and enjoying the view. The location is also fantastic, with many attractions nearby, including a famous cenote that was easy to visit from the hotel. This is a vacation I will truly never forget. Mereva gave us such beautiful family memories and we would absolutely love to come back again. 🌅🌊✨
- soulsease (4/5): Find somewhere else! - Where to start with this place...if you want to be in Tulum, this is not the place; it's a long way north of the town itself. If you want to avoid the noise and crows in Tulum, it's a good spot. The hotel is located down a bumpy and potholed track that leads past a few private houses and a few hotels. Reception was good, and our room was ready even though we'd got there a bit early. Then things started to slip. We had paid for a "partial sea view". Well, "partial" was doing a lot of heavy lifting - our room was one row back from the sea view room, and we had a really narrow view beside one of these room, leading to a wall of greenery that obscured any possible sight of the sea. The receptionist joked that they needed to do some gardening and cut the hedge back, but later inspection showed that it was the hedge between us and the next property, so there was no way it was ever going to be cut. Avoid Room 9 is my advice! We were warned that the boiler for the shower was a bit temperamental, and sure enough - cold shower. They came and reset it, but it was a bit late then. They also showed us how to get the hot water, but pushed the handle in the wrong direction, so when we tried again, it was still cold - turns out the handle should have been pointing the other way! It was a shame, because the room itself was nice, although from the lack of storage (a wardrobe in the bathroom??) it's clear they don't expect people to stay for long. Dinner was interesting. There's a board out on the beach that shows what food they do, including tacos. When we got into the restaurant, there was no menu - you have to have a smartphone with you, and scan a QR code, which leads to a fairly basic menu...with no tacos. Frankly, there wasn't much we fancied on there, so we asked about the tacos advertised on the beach, and were told that yes, they were of course available...! We ordered a beer, waited for the tacos, and when they arrived, we ordered another beer. We finished our tacos. We waited. We waited. Our beers had been placed on the bar 10 minutes before, but there were no staff; our waiter had gone into the kitchen; other staff were busy on their phones, and in the end we told them not to bother. Not a good experience. Breakfast was equally haphazard - it was OK when it finally turned up, but the waiting staff really seemed like they didn't want to be there. On the second night, we walked up the rutted track to another hotel, the Casa Altemar, where the waiting staff were great, the food was excellent, but the beer was massively overpriced!! The beach area is tired; one of the sunbeds was clearly broken, but that was removed (not replaced) on our second day. One pair of sunbeds was positioned directly under a coconut tree loaded with coconuts - really dangerous! We were glad to leave; of all the hotels we've stayed in in Mexico, this was comfortably the worst.
- I8043XMjanicel (8/5): Comfortable, quiet, and delicious, with great views! - Lovely, very quiet and safe, property with friendly staff and a beautiful view. The beach, however, is not easily swimmable, and the seaweed continues to accumulate here ( as well as all over the Caribbean, it seems). Our ground floor room was very convenient and easy, but ground floor was not reserved for us, as promised, when we arrived. As my husband has difficulty with stairs that have no railings, a beautiful ground floor room was immediately found for us. We were provided with a very warm welcome, tour of the property and a welcome juice. (I would have liked to have been told more about what amenities were provided, like the kayak, snorkel equipment etc., and what was not provided.) The room and bed were very comfortable, and the housekeeping was excellent, and cheerfully provided daily by polite, smiling young ladies! There were a couple of areas (shower/toilet and closet areas) that could use some deep cleaning/maintenance beyond routine cleans. We had a lovely view of the sea and a comfortable covered patio, and a pool right outside our door. As the pool was not used very much, it was like having my private pool on some days! Staff was always helpful. A couple of things went wrong (it's Mexico!), like toilet problems, but always with immediate response to resolve the problem. Daily breakfast was plentiful and delicious! The restaurant has an excellent chef, and all meals were enjoyed. Much attention was given to presentation as well as to very good food. Extraordinary service was provided by Octavio and Jose Luis!! They were both so warm and friendly, and personalized our service. The property is somewhat remote but, even without a car, we were able to vary our meals and view with two properties closely adjacent to the hotel. Recommend Casa Cenote for great service and food, with a Sunday BBQ and music. A trip to the Tulum ruins was wonderful, but taxis are not cheap ($50 round trip for a 10 minute drive) . Car rental is probably a good idea when staying here, though the road is bumpy until you get out to the highway. We had a wonderful, restful vacation, with thanks to all at Mereva!
- christopherwZ6582HR (2/5): Mold. Bugs. Terrible. - Absolutely awful. I asked for a partial refund and was denied - so I’m leaving this review to warn others. I paid for THE nicest room (5 star hotel prices) and our room had mold, bugs, cracks in the wall and tattered towels. I wish they would have been kind and just given me a discount but perhaps this review will save someone else an awful stay. Go spend your hard earned dollars somewhere else.
- Felix Eduardo (6/5): - The Mereva was closed and had to change to the Nerea Hotel. It was much nicer because it was actually open. I had rented a room for 6 nights for two adults and one child and the rooms were all for couples only. They added a sofa bed, and it worked but no privacy. The restaurant was not fully stocked, the workers tried their best with what they have, but it’s not fare for them and the customers. Extremely expensive food, and location not easily accessible if you don’t have a car good luck. The workers at the Nerea try the best to provide you with a good experience but with out the right tools it fails.
- Frank (8/5): Beautiful Instagram perfect place. - Espectacular lugar, “instagrameable” en cada rincón. Muy cómodo y con una ubicación envidiable. Lo único negativo fue el exceso de sargasso que aunque es un fenómeno natural y no es culpa del hotel, si podrían limpiar un poco, como lo hace el hotel vecino. El personal muy amable pero la comida definitivamente puede mejorar y el menú muy limitado.
- Ingrid (8/5): - El personal muy amable, aunque no me felicitaron ni tuvieron algún detalle de bienvenida o por mi cumpleaños ✨
- Robin (10/5): - Q
- mkascherer (10/5): Piece of Paradise - Wish I could give this place 6 stars! The bed and room in general were the comfiest we have ever stayed in! The staff were so kind and welcoming even giving us plenty of recommendations on places to see!
- Steven (8/5): - The property is located outside the city center so you will always need a taxi or a rental vehicle. The street that leads from the main road to the hotel is unpaved. Otherwise, the property is lush and pretty, quiet and secure. The staff is friendly although a bit slow. The food is pretty good. I would highly advise against going in July. The mosquitos are a nightmare and so is the sargassum problem. This is out of the control of the hotel, so not using it for my rating. Only to advise future travelers.
- Jillian (10/5): - My girlfriend (friend/colleague/travel buddy) and I stayed at Hotel Mereva during the off-season and absolutely loved it. The hospitality was next level—Erik and Dalia at the front desk were always kind, helpful, and made getting around super easy. The staff, including Felipe, Aaron, Luis, Santos, and Gabriel, were so genuine and warm—it felt like being among friends. The food was unreal. Shrimp tacos, forest pizza, and the heirloom tomato with burrata were top tier. Happy hour had the best 2-for-1 margaritas of the trip. We did the breakfast package too—great options and a perfect start to each day. The property itself is peaceful and beautifully maintained. Two pools, hammocks on the dock, ocean nets to lounge on, plus a plunge pool in our room. Everything worked well—AC, water, all of it. Housekeeping was thoughtful with creative towel animals left daily. We wished we had two more days just to slow down, explore the small nearby town, and take advantage of the kayaks, paddle boards, and bikes included in the stay. Taxis are pricey, but the collectivo bus is easy and cheap if you’re up for a little adventure. Even with off-season rain, it never took away from the experience. Highly recommend for anyone wanting great service, good food, and total relaxation.
- ALIX (8/5): - Very nice location, friendly staff, quiet, easy parking. Spacious rooms with comfy beds.
- Carmen Susana (10/5): - If you like quiet, this is the perfect place. Staff was amazing. Our room was always cleaned up. Our experience was the best, I can actually say I rested. Minutes away from cenotes Casa Tortuga the ruins and not to mention a Cenote literally in front of the hotel. Highly recommend.
- Gregory (10/5): - Tucked away on a beach between Playa del Carmen and Tulum - this is a lovely spot to get away. Very well staffed, nice restaurant and lovely setting on the beach. We went in the "off season" but still had a lovely time. The best times to go are Nov -April - if you go outside of this time the beaches may have seaweed instead of sand - this is very normal for ALL beaches in Yucatan Peninsula. The restaurant is perfectly lovely with excellent CHEFS - open for breakfast, lunch and dinner even LATE. Two pools, plenty of beach chairs and umbrellas as well as a pier to sit on all day if you like. I would stay again.
- Chaitanya (8/5): - Clean property with good service. Pretty good view of the sea from the room. Access road is bad, beach had a lot of weed (with some smell) but i guess it is seasonal.
- Kira (10/5): - We loved our stay at Mereva Hotel. The staff was super friendly and treated us very well. The food at the hotel was amazing and they had plenty of complimentary activities as well. The room was super clean when we arrived and the housekeeping team was top notch. The hotel itself is located in a prime spot not too far away from Tulums main attractions.
- Tamela (10/5): - Beautiful location and the staff are amazing
- Laramie (10/5): - I can’t describe how wonderful this place is! 100 stars!! Quiet and relaxing the staff became family! And your own private cenote across the street! Could not recommend more!!!!!!
- Susan (2/5): - DO NOT GO HERE! Sadly, the seaweed makes it impossible to have a good beach holiday. Can’t go into the sea from the beach. Can’t sit on the beach due to the dreadful smell of the seaweed. Can’t sit on terrace, open room doors or use plunge pool. Other hotels use machinery to remove it. Here is just piles up. Really sad
- Diego (10/5): - Excellent location, a few steps of the cenote and the sea. Amazing
- Lauren (10/5): - I would give this place 10 stars! Wonderful place and wonderful people!!!
- Julie (10/5): -
- vanessa (10/5): - Absolutely loved staying here! It was so peaceful, beautiful, & calm. I loved our room & the staff was so amazing! They were very accommodating & friendly!
- Stan (4/5): - The room service was terrible. the waiting service was tricky and attempted to trick you into unnecessary tipping
- Daydream00597464457 (10/5): Magical Little Gem - We love Mereva, this was our second stay here and it was just as special as the first. Tankah bay is so nice. Away from the hipster Cabo-vibes of loud beach area Tulum but also right on the beach in a quiet bay. Yet only about a 10 minute drive into Tulum (downtown) to get food, etc. We always rent a car. (Free and easy, shady parking too.) Mereva feels very safe which is nice. It’s gate and security guard protected as well as locked up every night. The service at Mereva is always wonderful. The food is good and the fact that they provide breakfast (a beautiful 3-course meal you get to choose from options) is such a great value! It’s enough food to eat all day and then only have to dine out once per day - that’s what my kids and I do. They are incredibly accommodating and also have a great supply of gear for rent (kayaks, snorkels, etc.) It’s so stunningly beautiful as well both inside the rooms and all the grounds. We love it here!
- Heidi (10/5): Magical Little Gem - We love Mereva, this was our second stay here and it was just as special as the first. Tankah bay is so nice. Away from the hipster Cabo-vibes of loud beach area Tulum but also right on the beach in a quiet bay. Yet only about a 10 minute drive into Tulum (downtown) to get food, etc. We always rent a car. (Free and easy, shady parking too.) Mereva feels very safe which is nice. It’s gate and security guard protected as well as locked up every night. The service at Mereva is always wonderful. The food is good and the fact that they provide breakfast (a beautiful 3-course meal you get to choose from options) is such a great value! It’s enough food to eat all day and then only have to dine out once per day - that’s what my kids and I do. They are incredibly accommodating and also have a great supply of gear for rent (kayaks, snorkels, etc.) It’s so stunningly beautiful as well both inside the rooms and all the grounds. We love it here!
- christopher (10/5): - Great staff!
- Hector (10/5): - I spent a week with my daughter who is 15 years old. Critical things like dining options, quality of the beds, quality of the air conditioning, cleanliness and attention to the customer are top notch 10/10. All staff are great, In particular, Mr Aaron and Mr Norberto in the restaurant and bar of Mereva are the very best top notch superb---!!! the only thing I did not like which is not MEREVAs fault, is that the snorkeling in the hotel beach is not the best, and the beach itself has a lot of rocks in it and does not have big waves which my daughter and I enjoyed very much. That being said, there is a beautiful Cenote where you can snorkel and scuba dive at walking distance from the hotel, and1 can take a taxi and go many places that are not far away from MEREVA. Hector M
- Q2552KYsydneym (10/5): Mereva is Pure Paradise in Tulum! - Mereva Tulum was an absolute dream! The atmosphere was peaceful and relaxing, perfect for unwinding. The staff were incredibly friendly and kind, making me feel so welcome. The views were simply breathtaking—waking up to the ocean each day was unforgettable. The hotel’s serene vibe, beautiful surroundings, and exceptional service made this the perfect getaway. I can’t wait to come back. 5/5!
- James (10/5): - Friendly, knowledgeable, efficient helpful staff; nice beach setting; well located for sightseeing outings; fairly reasonably priced.
- jhmathews (10/5): Warm, Sunny & Relaxed Tulum - Very friendly, knowledgeable, efficient staff; well-kept, comfortable hotel; nice beach setting with pier; good, central location for sight-seeing; and, reasonably priced, especially in relation to nearby hotels.
- Jacqueline (10/5): - My husband and I just celebrated our 20th wedding anniversary at Mereva. It was absolutely incredible! We stayed March 1st-March 8th. The property was simply gorgeous, very relaxing and complete perfection. The restaurant was delicious, we enjoyed all of our meals. Norberto and Erik were our favorite waiters, very personable and friendly. The property is very quiet, it’s exactly what we were looking for in a vacation. We had a wonderful experience fishing with Kiki and his mates. We caught and released a beautiful 90 lb sailfish. We also caught a large mahi and a Spanish grouper which the chef at the resort prepared and cooked for us. It was absolutely delicious! On our last full day we booked a couples massage right on the dock and it was the best hour of my life! This resort is a 10/10 if you are looking for a very laid back, super chill, peaceful vacay. If you’re looking for a party scene with loud music and late nights, this is not the resort for you. We can’t not wait to return!!! My husband and I both agree this was hands down our favorite destination spot!!!
- Cody (10/5): - This place felt like a hidden gem! It was so quiet and peaceful, not your typical all inclusive party resort. We loved that there were multiple restaurants within walking distance too. All the food we tried was amazing. Loved that it was right on the beach, easy to wake up and watch the sunrise over the water. Already recommended this place to a friend visiting in a few months, and would definitely come back again myself!
- William (10/5): - Beautiful, quiet Long way from many sites
- 287piercet (10/5): Best stay ever!! - My partner and I loved our experience at Mereva Tulum. Everything from the delicious welcome drink upon check in, to the exceptional food and service, and free use of kayaks and SUPs. The view is exceptional, I would strongly recommend making use of the free snorkels and flippers to check out the reef which can be swam to from the pier. Our balcony had its own dipping pool which was also very refreshing! Thank you to the Mereva team for making our visit so special.
- uggles (10/5): Hidden Gem of a Three Hotels minutes from Tulum, but a World Away - I am a difficult Traveler to Please.. know that going in. But the Mereva, and its sister Hotels the Alea and Nerea on true 4 plus star gems on the Tankah Bay just north of Tulum, Proper. This trip I stayed at the Mereva but I stayed at the Nerea in 2023 and once again accommodations delivered in every aspect. It is a semi-quiet atmosphere but family friendly, the waters are mostly calm, there are steps for easy access off the pier and kayaks are available to explore to you hearts content. The beachfront King with a private pool and deck on the level above is fantastic and very romantic for a couple. The Restaurant serves an excellent all inclusive Breakfast and you can chose from 5-6 different breakfasts which are excellent.. Divorced eggs is my favorite... Dinners there are varied and do not disappoint and they are known rightly so for their pizzas which are excellent. But what sets this small chain apart is their staff!!! So very attentive from Luis the Hospitality Manager who was incredibly helpful; to Eric a waiter that is beyond helpful and provides great service to Bryan at the front Desk and the two lovely ladies that also feed the cats and are front desk.. Actually interactions with all staff are gracious and they respond immediately. Breakfast can also be served in your rooms or rooftop.. There are Spa services on the long pier and music various nights of the week, mostly Jazz. I urge you to check these Hotels out.. and yes I am booked again for later this year. ( One note there is some construction next to the Nerea at present)
- declan (4/5): - I read through many of the very good reviews in general but that was not our experience. Family reunion booked 6-9 months ahead of time. A group of 13 probably dropping in excess of $12K over 5 nights. Its a beach hotel so unless you have a car its a challenge and a decent expense to go to the closest town of Tulum. No ATM although they will exchange at the front desk for an unfavorable rate. The dock that was on the beach had a very dangerous thin rope stretching across the two posts of a massage gazebo creating a risk of tripping and being injured. The entry stairs to the water had treacherous algae on the lower two steps and exposed metal from rotted wood.One of the two side rails was loose and not secure.One of the kayaks that was used took on water as the fiberglass was significantly cracked and the family members ended up swimming it back from the reef which was a considerable distance. I have never spent this much on a hotel room(one bed and a toilet that does not allow toilet paper to be flushed)...$600/nite including taxes. .The dirt oad that leads from the main highway is severely in need of repair due to local hydrology issues I was told. The section in front of the hotel is usually filled with puddles, some of large size so transit is not trivial. During our 5 night stay there were several food items that became unavailable for several reasons.So, bottom line its a mediocre to occasionally poor hotel with severely overpriced rooms between xmas and new years.
- elizabethhV294NR (10/5): Can't wait to get back there! BEAUTIFUL and so peaceful. - An absolutely fantastic stay! I came here alone to celebrate my birthday and Hotel Mereva totally delivered! GORGEOUS views, quiet little strip of beach to enjoy the sun and yummy meals, and fantastic service with Samantha, Erick, and Luis. Had an ocean view room on the second floor with a hammock that was simply heaven. Room was beautifully decorated, spacious, super comfortable, great shower with strong water pressure and wifi (though you'll want to unplug!). Also right next door to a great dive shop (Manati) that will take you out on a boat to snorkel the coral reef in the ocean (the reason I went!). Splurge -- it's totally worth it. Would strongly recommend for solo travelers and couples looking for a romantic getaway! Can't wait to return. (Reading in the hammocks on the piers was my favorite part.) (Also FWIW, I had no interest in the party scene in Tulum Pueblo proper, I wanted a quiet, relaxing time and this delivered perfectly!)
- Massimo (10/5): - Very clean and very pleasant, cozy athmosphere. The staff is super professional and super friendly. Beach-front rooms are so nice!
- R192VEdavidm (10/5): An exceptional boutique hotel on the Caribbean - My husband and I had the pleasure of staying at Mereva Tulum last month. The hotel is a small, well maintained boutique hotel overlooking the Caribbean Sea. The staff are friendly and professional, especially Francisco at the desk and Norberto and Eric in the dining room. The bar and restaurant are open air and the food and service are exceptional. If you want to be in the heart of Tulum, I would not recommend staying here. It is about ten minutes south into town and taxi rides are rather expensive. We went into town one day but were happy with hanging out by the pool or going water boarding at sunset. I would definitely stay here again if I just want to unwind.
- huntert662 (10/5): Favorite hotel in Mexico by far! - This place was incredible! My girlfriend and I were blown away during our 2 night stay. From the beginning, we were greeted with friendly, warm staff eager to help. Francisco was the BEST front desk staff member, super nice and funny, and met all purpose needs. We ate at the onsite restaurant every day, and because of this place we are stuck searching for something so delicious back at home! The brisket was mouth watering, we both ordered it 2 nights im a row. Do not skip it. All of the food was authentic and fresh. Special thanks to Oscar and Eric for serving us and bringing us beers on the beach. The room was perfect for just us 2, we spent a lot of time just looking out at the view. We splurged on a private plunge pool room and it didn’t not disappoint. And a double headed shower with SEPARATE controls. Yes! There are many amenities onsite, as well as many nearby hotels and restaurants that host events nightly. The overall neighbourhood is entirely under security and seemed very safe. We are definitely coming back here if given the chance. If not the location, or the food, the staff make this place.
- VIVIANA (10/5): - El hotel es encantador, la atención de todo el personal es excelente, se vive una atmósfera de relax y descanso. Se destaca el paisaje, vivir la playa con confort y los desayunos. Sin duda repetiría la experiencia con mucho gusto.
- lizbY7493TC (10/5): Loved it! - Boho- chic boutique hotel. Off the beaten path but still kid friendly. Gorgeous setting. Great food. I had ceviche every day. Excellent staff. Oscar, Eric and Javier are the best! Lounging in the hammocks on the dock was my favorite pastime. But also went kayaking and exploring. Skip the hotel zone!
- Kelsey (8/5): - I was in Tulum alone for a few days as I needed to catch a later flight than my friends. This hotel was exactly what I was looking for. Clean and comfortable room that was pleasantly decorated and a great view of the sea. They even provide paddle boards and canoes. I felt very safe and the WiFi was great for me to get work done. The staff were so so wonderful. The only reason four and not five stars is because the food was just ok - definitely not bad. I did come during low season though.
- deserayg2020 (10/5): Beautiful resort - Mereva is SUCH a beautiful resort. Our room was very clean & the staff was great! Location was beautiful and the grocery store located near the resort is super convenient. I don’t speak Spanish so Erick help me during my stay and was very attentive. His customer service is excellent!! He went above and beyond to make sure we were satisfied. Will definitely book again!
- 576elizabethc576 (8/5): Clean, quiet, friendly - Mereva is a good quiet place to stay in Tulum, off the beaten path with lovely nooks and crannies. Our room was clean and tidy, the plunge pool and absolute dream (it was HOT during our stay) and the front desk and restaurant staff especially attentive. Our AC unit did not work well the first night and it was rather hot, but we spoke with the desk and it was fixed immediately. The beach is small, but has plenty of loungers. The dock is workable and an easy place from which to snorkle. Francisco, Eduardo and Jose are all friendly, helpful and attentive. Prices at the hotel and the restaurant are quite reasonable. Recommend.
- Carmina (10/5): - The hotel is nice and the staff too, but the street leading to the hotel is in terrible conditions. The street is full of potholes of all sizes and when it rains it becomes pure mud. I liked the hotel a lot but that street is something else.
- 226neelap (8/5): Calm and quiet - brill! - Overall very good hotel. Had a ground floor beachfront room - with air con! beach was clean and lots of staff cleaning /pruning the plants too. The external plunge pool didn't really get used as normally had a few dead bugs in it. Both pools were great for cooling off in. Breakfast was amazing. Drinks are overpriced. Would have really welcomed more storage in the room as there was 2 adults, 15yr old and 10r old in my family. Also a string to hang wet clothes or equivalent. Special shout out to Francesco for helping us out of a hole when hire car was towed due to husband parking in a yellow zone for 15mins. An expensive mistake(~£400). Staff are always polite and always say 'hola'. Our first time in Mexico. Thank you Mereva!
- Omar (10/5): Excelente hotel !! - Excelente lugar para pasar un tiempo con la familia!!
- samantha (10/5): - This hotel is a gem amongst the many types of accommodations along the coast. It’s close enough to the main drag of Tulum proper that the drive is doable multiple times a day but is far enough away that you don’t hear or deal with any of the commotion of Tulum. The highlights for us were: - the pier and private beachfront- this part of the bay/ cove had the most fish activity and the pelicans would land on the pier multiple times a days, along with many other types of sea birds - the snorkel gear- you can borrow snorkel gear to take with you to the cenotes so you won’t have to rent gear - there were 2 kayaks which we used to to take out as much as possible to sea the coral reefs - the complimentary breakfast was an asset, the hotel is far enough away that you won’t want to get up and drive into town each morning- we lived on the fruit bowls, fresh juices and huevos rancheros. The property/ rooms and pools are very well maintained and the staff were really lovely and very helpful. We’ve been down to the Tulum area before and would highly recommend Mereva for a quiet and relaxing hotel stay. We don’t have kids but think this place is great for kids. The amount of wildlife (fish/ birds) to interact with there would keep any kid very busy.
- Harold (4/5): - I heard the road to the hotel was bumpy. It was more like a bad goat path x 10. When I arrived there was no power, maybe because of the hurricane. The refrigerator didn’t work. The pools were filthy. The staff was non attentive except the the guy at the reception desk. No hot water. The pier was in bad shape, no maintenance done. Boards missing and some partially damaged. The broken boards were weathered. Hasn’t been painted recently, not from the hurricane. The room itself was ok. The bed was comfortable.
- Maya (8/5): - The property is absolutely beautiful right on the beach where you can see beautiful blue waters. I must say the rooms are very comfortable, the bed and pillows were perfect. The food wasn’t the best and a bit overpriced for the portions, prices are higher than miami in the restaurant even the water is almost $10 dollars which is outrageous considering my husband and I travel a lot to other countries in the Caribbean. The customer service was great and the staff was super friendly and accommodating. The road to get to the hotel is full of holes which it can take up to 20 minutes from the highway to the hotel. Overall it was a nice and beautiful peaceful views.
- Amador (10/5): - Excelente servicio por parte del personal, muy atentos y pendientes de nuestras necesidades. Instalaciones muy limpias y ordenadas. las albercas impecables. Te facilitan zapatillas acuáticas para entrar al mar o a que es un poco rocoso, tienen kayac y tableros para remar los solicitas en la recepción sin costo alguno. Los desayunos están muy buenos y bien servidos Los meseros en especial muy atentos y amigables! Cons.: para llegar al hotel hay que transitar una calle empedrada en malas condiciones debido a los últimas tormentas que han azotado la zona además de eso como toda región en apogeo económico hay muchas zonas/ edificios en construcción en los alrededores del hotel. No tuvimos ningún problema en nuestra estancia la cual fue del 27 junio al 2 de julio 2024 Regresamos de nuevo sin pensarlo !
- Myoung (10/5): - This absolutely the best, amazing place. Food is great, staff are extremely kind and ocean is heavenly. The only reason I left 3 stars for this is that you have to drive a very long unpaved road. We saw one car bumped their bottom of the car really badly. It seems its not a very big deal to local people but it was a learning curve for us. But other than that, nothing could be more perfect.
- V7449GGjeffc (10/5): Unexpected Delight at Mereva! - ! Our planned trip to Mexico hit a snag when our originally booked hotel was shut down last minute. In a scramble to find a new place to stay, we stumbled upon Mereva online. We visited the property and were immediately impressed by the amazing service. After checking out a room, we decided to stay for six nights. The food was excellent, and the service matched(extra shout-out Luis and Erick!). We ate most of our meals at the hotel and were never disappointed. Overall, it turned out to be a fantastic experience, and we can’t wait to come back. Highly recommended!
- Alex (2/5): - The hotel has great views, but it is poorly maintained. We had no electricity for 2 nights. The staff lied about that they are fixing the problem, but it was never resolved. Without electricity, there was no AC at night, making it impossible to sleep and ruining our entire day and vacation. If you want to suffer during your vacation and spend your money on sleeping without AC or electricity, this is the place to go.
- sam (10/5): Hotel Mereve 10 out of 10 - Hotel Mereva was beyond amazing. Our room was steps from the sea and beach loungers. We had access to two amazing pools and a cenote across the street. Food and drinks were a 10 out of 10. The service and staff were extremely friendly and accommodating. King size comfy bed with cold AC. We can't wait to go back.
- Candice (8/5): - Beautiful secluded property with amazing food and amenities. Most of the staff was extremely kind and attentive. I have two downsizes however that stopped me from giving 5 stars. The power went in and out and we had no A/C 2 out of 3 nights stay and even though it wasn't the resorts fault I think they could have offered something for inconvenience of having two nights of uncomfortable sleep (ie partial room refund, free menu item etc). Also some of the dinner staff just stays on their phones constantly without paying attention and then reminding you after bad service that tips are not included, it comes off way too aggressive like your being coerced to tip for every little thing. Everything else was great!! The massage was amazing on the dock and the cleaning lady was such a sweet woman as well as concierge and many of the waiters.
- gabriela (10/5): Awesome stay, will come back! - If looking for a small and quiet hotel, this is it! Everyone at Mereva is on a mission to make your stay wonderful. From the moment you set foot in this Hotel you will get the best service! Aaron, Oscar, Eric and Jose Luis treated us to the best restaurant experience. Food is made from scratch and is delicious. Our Housekeeping Lady {did not get her name} did a great job keeping our room fresh and clean. She was always very nice as well. The Hotel is 20 years old, there are 25 rooms that are very spacious with huge bathrooms with double sinks and showers! Most rooms have balconies with ocean views, but we choose something more retreated and private. We had a pool just a few steps from our room and had a private porch where we sat in the evenings to enjoy the sounds and smells of the ocean with a pleasant breeze. There are a few things you need to know, not to deter you but to make you aware. This privileged location is about 1hour from the Tulum International airport and 15 minutes from downtown Tulum. Taxis are VERY expensive, so if it is an option, rent a car! If you want to visit the Cenotes, downtown or go to other beaches, you need some sort of transportation. There is really nothing nearby except a small convenient store and two other restaurants in their two sister Hotels. This area has no white sandy beaches like Cancun, they are very rocky but still beautiful. Water shoes are a must to enjoy swimming in the ocean. There is a Cenote across the street from hotel.
- Christopher (8/5): - I really enjoyed the entire property, beach view, common space is very beautiful. Exactly like the pictures. It was very quiet and the staff was super friendly. I will say that you need a taxi or car to get to most places and the taxis are expensive. But I felt better being driven then driving around in a car in a country I didn’t know and where parking was difficult to find. Plan your activities accordingly. Food was actually pretty good. I will be sure to visit again.
- LISA (10/5): Paradise in Tulum - From ceiling to floor it was excellent. The staff was accommodating and it was paradise!
- David (10/5): - My family just returned from a week-long vacation at the Mereva and it was absolutely fabulous. The staff were super friendly, attentive and incredibly helpful. The included breakfast was heavenly and generous — from the lattes to the fruit bowls to the myriad ways to order your eggs. The property itself offers a beautiful, secluded boutique resort experience — exactly we wanted. The beds were comfortable, the view from our room was spectacular. I can’t recommend this place enough. The restaurant at the Mereva’s sister property Alea might just be my new favorite place to eat in the world.
- Megan (10/5): Fantastic stay at Mereva! - Our stay at Mereva was amazing. Everything from check-in to check-out exceeded expectations. The staff were very welcoming and friendly and by the end of our trip, they felt like family. Our room was fantastic with perfect ocean view and very clean. Our fridge was stocked with water bottles every day which was super helpful in keeping us hydrated from our activities whether lounging in their two pools, to swimming in the ocean, to our excursions to the Tulum Ruins and Chichen Itza. I would definitely stay here again and highly recommend Mereva as a must stay when visiting Tulum.
- sandra (10/5): - Nous avons passé un excellent séjour à l'hôtel. Tout était parfait, aussi bien la chambre que les parties extrèrieures telles que les piscines, la plage, les pontons... Une mention spéciale pour l'accueil chaleureux et la disponibilté du personnel. Nous reviendrons avec plaisir.
- Kathryn (8/5): - Staff was super helpful and nice. Food on the property was very tasty. The property had pretty good amenities too. It was nice that they had two sister properties nearby to explore. We had a few issues with our room (AC broke) but the service team was quick to respond. Biggest downside was the proximity to town and the beach zone. Taxis to these areas were expensive and something we didn’t expect.
- Kristen (10/5): - Fabulous service and great location! Would highly recommend.
- Dylan (8/5): - We have stayed at Mereva twice now. Once in 2019 and once now in 2023. It is a great hotel and staff is always friendly and helpful, the included breakfast is great, but since 2019 the prices of cocktails and dinners have gone up greatly. Everything was great but now quite worth the price in my mind.
- Esther (10/5): - Quiet area, excellent staff, and despite the red seaweed affecting the whole coast we kayaked and snorkeled out to clear blue waters. Enjoyed our visit.
- Zachary (8/5): - The staff were all amazing and so friendly and helpful! They helped us book multiple outings, answered any questions we had and the food was phenomenal. It’s one minute walk from casa cenote which was incredible. Everything about this place was amazing except the hot water doesn’t work well. Otherwise our stay was a 10/10!
- Kelly (10/5): A lovely, luscious, small resort - Wonderful staff. We really enjoyed the stay and hope to visit again!
- michael (10/5): - todo bien.
- Jennifer (10/5): - Did a lot of research before booking Mereva. For the price I couldn’t find another spot that was as nice. Everything about our stay was perfect, and I consider myself picky. We booked a king beachfront and originally I asked for ground level to walk our to the beach but we ended up with third floor and I’m very grateful we did. In the morning we woke up to the sun rising over the ocean and palm trees blowing in the wind. Our room was stocked with a mini nespresso, water, a few beer and pop every day. Our room was very well decorated, clean, the bed was extremely comfortable. The shower was so nice. Beachfront is a bit noisy because of the wind (if you don’t like wind don’t go to Mexico its always windy but it keeps the heat manageable). The property is extremely well kept. Beach is small but they all are now with the seaweed issue. Location is perfect if you want quiet, hotel zone is full of beach merchandisers, partying, this location is quiet private. Service is top notch. Id recommend the hotel transfer with Tucan Kin. If you’re looking for clear water and white sandy beaches Mexico is not your spot right now - seaweed is a serious issue there and this resort made a effort to clear it daily but it’s impossible. Id recommend checking out Nerea down the street for food so good and beautiful spot. Thats where I would book next time (adults only). Wish I could write more good things but out of space. @jennn.johnson on Insta if you have questions happy to answer.
- Ida (10/5): - This place was wonderful. The staff made it Amazing. Oscar at the bar, Luis Miguel and Iris were a staple in our relaxing & comfortable stay. I would return just because of them. It was quiet and secluded. Breakfast options were wonderful as was dinner. We tried the sister restaurant for dinner but we’re disappointed and from there on we only continued with the staff & food that we liked and felt appreciated which was Mereva.
- Carrie (10/5): - We were blown away by both the setting and the service at Mereva! We traveled with our three girls (10, 8 and 6) and had the most wonderful sta. The hotel itself is stunning - big healthy palm trees (with an abundance of coconuts!), two pristine swimming pools, lovely sitting areas, and of course, the gorgeous beach. The rooms were clean and spacious and ours even had a plunge pool on the porch, which our kids loved in the evening. Beyond the appearance and cleanliness, though, we felt so cared for by the incredibly friendly staff. Shout out to our favorite waiters, Jose Luiz, Oscar, Aaron, Dinicioco, and Miguel. They felt like family by the end of our stay! Abigail and Angeles at the front desk could not have been more helpful. They booked our car, wrote post-it notes with all the places we should visit, ordered us extra blankets, gave us towels/snorkel gear/etc when we headed out on adventures, and even just walked by and checked on us as we played at the beach. Truly could not speak more highly of the experience at Mereva and will be back again soon!
- Pamela (10/5): - We enjoyed our beautiful Junior Beach front suite room views, the food, the friendly services of the front desk staff, the food service/bar staff and our housekeeper.. All staff always greeted us with a smile and were excited to assist with any needs we had. Location is great for rest and relaxation with a Cenote across the street to snorkel, swim or scuba dive. 10 minutes from Mayan Ruins and 20 minutes from tourists most visited area of Tulum. 45 minutes from Playa del Carmen.. We will definitely visit Hotel again soon.😊
- Janeen (10/5): Heaven on Earth - This secret botanical beauty will forever be apart of my wonderful Tulum experience. The front desk staff, especially Dahlia took extra care to call around places we wanted to visit to check times and fees. It was truly superb service all around. The mixed drinks were perfectly balanced. All staff maintained a joyful easy spirit that couldn’t come from anywhere but the hand of God. Wow! The place was perfectly placed between the busy downtown nightlife and the luxuries of Cancun. There are Mayan ruins just 10 miles away and a Cenotes in the neighborhood.
- Lewis (10/5): - Mereva is an amazng botique hotel. The property is beautiful, the food is good and the rooms are nice with comfortable beds. The staff is great from the front desk to the kitchen and cleaning staff. It's a 20min drive to the hotel district and the beach clubs which we liked as it's a quiet, guarded location separated from the loudness of the hotel district and felt nice to come back to after a day at the beach. Would definitely stay here again.
- Matthew (2/5): - At half the price I’d have no complaints but they charge for luxury and this isn’t that. Check-in was a mess. They billed us for a king and queen bed but the queen was a pullout on the floor that was right on the floor and, when open, takes up the whole room. The AC blows directly on that bed so sleepers on the floor are cold if the room is set cool enough for everyone else not to be hot. (Again, all of this would be ok at a Marriott.) The restaurant is expensive, especially the drinks but the service is a mess. Food arrives haphazardly and the first night my wife’s order simply didn’t show and our waiter disappeared for so long she just gave up. The next day for breakfast we were served stale bread/ pastries and lukewarm coffee. When I spoke to the manager he reluctantly agreed to wave our fee for dinner though upon checking out that charge was still on my bill. The area is remote (again, a bonus of the food is decent) so we didn’t have many options. The food was marginally better the rest of the week but service continued to be a problem (the next day at lunch the menu was not what was on the online menu so we all changed our orders last minute; the waiter carefully took everyone’s order but walked away without taking mine…). At dinner we tried room service and they were inexplicably out of pasta, the food arrive very late and our server left w/ a way for us to open our bottles. Again, all understandable if not at a very expensive rate.
- Phil (6/5): Nice Hotel - Poor Customer Service - The Hotel is Lovely. Nice view, nice beach, the bedroom was comfortable with lovely views of the beachfront. The food was good, particularly the pizzas, the drinks however are expensive. We paid a premium for the hotel, I Imagine as it was close to New Years. Unfortunately the service on many occasions didn't match the premium paid. On two of our three days we had to ask for our rooms to be cleaned which should be a normal in a hotel. We were advised that the delay was due to a lack of staff. Service in the restaurant can be variable. Sometimes quick, and attentive but quite often it seems they are understaffed, a few times we had to remind them to bring our drinks we had ordered. On one occasion they had lost our order (we were the only ones sat in the restaurant at the time so not sure how this was possible.) On the last day we had an early check out as we needed to catch our flight. We were at breakfast for 7am (when it opens) with our transfer due at 7.30. The kitchen was shut and no staff were present, they eventually arrived at 7.20 and advised a breakfast wouldn't be possible. They did however prepared a breakfast croissant for us to take with us which was kind. Unfortunately the staff had duplicated a taxi booking, we had already booked a transfer through the hotel. This meant when the taxi arrived we naturally assumed it was our transfer, only 15 minutes into the journey were we called to be made aware that the transfer was at the hotel and that a taxi had been
- James (10/5): - The staff were all very friendly and attentive, food in the restaurant good and was an excellent location as a compromise between privacy and proximity to things to do.
- Esther (8/5): - Beautiful property. A bit pricey but was happy to be away from the tourist crowds. Can’t beat the gorgeous view of the Caribbean Sea. Small beach but we felt like we had the place to ourselves. 10-12 minutes away from Xel-Ha, which the kids had a blast. Gorgeous cenote across the street from the hotel. Breakfast was included every day. Food & cocktails were excellent. Kayaks, life vests, snorkel gear are free. It’s a boutique hotel, eco friendly, so do not expect things u may get from a big resort. Staff were very friendly. We had rain the first couple of days, but even with the clouds, the ocean front view was gorgeous.
- Isil (2/5): - Totally unfriendly manager! They charged $USD600 extra more for our kids, compared with our friends who had even older kids, booked exactly the same room for exactly the same dates during the same week through Bookings.com rather than Expedia (it is pay at the hotel system and does not matter where you book). They refused to help at the hotel and the manager was extremely rude, not personal at all. Property had huge safety issues (slippery grounds and stairs when it rains, stairs not visible in the pool), and the manager acts like these issues do not exist despite serious accidents (that end up in hospitals) happening... There is street dog walking around who scratched my daughter's arm and the manager did not even visit us. There are big rocks in the very shallow ocean in front of the dock and there is even no warning on that. The manager only cares about how he can charge you more but nothing else including safety issues... The staff who were serving food in the mornings were nice but I felt so bad for them as they were only three people and working like crazy to serve everyone!
- Wanda (10/5): - Great stay!
- Cynthia (10/5): Mereva Tulum and Miguel es numero uno!😊 - This hotel was the best part of our trip! Miguel was so informative about the resort and area. He was like our personal concierge. Miguel is kind and funny too!
- Yvette (10/5): - Phenomenal. Just go. You won't regret it. I think this might be the best overall hotel in Tulum. The staff were so friendly. It has more pools than the other hotels. It also feels more private than the party zone areas. If you're looking for serene and relaxing this is the hotel. Also the food and drinks were amazing
- Gilianne (10/5): Great hotel - Loved this hotel and its location away from the tourist traps. I also like the fact that they don’t have vendors walking on the beach trying to sell things that I don’t want. The location was beautiful and the room was clean. The have great breakfast options and a nice bar included in the room. The staff is great and very helpful. I also like the fact that they don’t sell excursions and that you are able to do it in your own.
- Nora (10/5): - The hotel is wonderful! The location is perfect to spend a quiet vacation, enjoying the sea, the pelicans, the cenotes and Mexican food. The excellent room with a wonderful view!
- Kessalyn (10/5): - We were so impressed with this hotel and all the staff! We will definitely recommend this place in the future to friends and family. Thank you for such a wonderful stay! The front desk guys were helpful and fun! Thanks for a great honeymoon stay!
- Crystal (10/5): - Staff makes you feel like you are the only guest at the resort. Very attentive. Everything we ordered from the menu was delicious! Great for relaxing or couples. I look forward to going back.
- Andrea (10/5): - Vacationed to Tulum to celebrate my sisters birthday and I am glad we chose to stay at Mereva hotel. Abraham at the front desk was very friendly and was always available whenever we had questions about where to visit. Dioniso at the restaurant and bar was exceptional. 10/10 Highly recommend this hotel.
- Megan (10/5): - This property was everything the reviews said and more. From the moment we walked in and were greeted by Luis, we immediately felt welcomed and at ease. The room was beautiful and clean. All of the staff was incredibly friendly and helpful. I had the best lobster I’ve ever had at the hotel restaurant. We also got an amazing couples massage. Highly recommend taking the paddle boards out and seeing the sunset. We saw stingrays and tons of fish by the reef which was straight out from the dock. This hotel was absolutely beautiful, relaxing and low-key and nothing but good vibes. Stay here, you won’t be disappointed!
- Marie-Ève (4/5): - My boyfriend and I went there on July 2022 Rooms — day 1 we got room with a beatiful view but we had several hiccups. - We didnt have hot water in the shower. We got to the front desk and it took about 1h to finally get warm water. - The fan was also making noise and was shaky. They came to repair it. - The air conditionning wasn’t strong enough for the room and its light was so bright that we could see in the room during the night because of it. - The TV needed a software update and we didn’t have the remote control to do it so we had to call front desk again. They came and updated the TV. Day 2 we had a problem with the safety box, the batteries were dead so we couldn’t open it. Took about an hour to repair it. They offer us a new room with a balcony on the beach and a plunge pool. This one was much better. I have to mention though that the beds are loose and the pillows are small and very hard. The shower heads are also full of limestone (green and dark grey spots). Beach — very nice view. Oudoor chairs were comfy. There is indeed a lot of seaweed and the sand is kind of big and hard compared to the sand in the other hotels that we went to in Tulum. Food — it was OK and a little expensive. The restaurant staff was great though. Location — you have to know that the property is approx. 30 minutes from dowtown Tulum (by car) and there is not much to do around this hotel. There is a cenote and a couple of other hotels but thats it.
- Fanny Lopez (10/5): - This property is the perfect atmosphere for a relaxing vacation. This is not the place to come party. It's not overly crowded, they have multiple pools, hammocks, a beautiful private pier with hammocks, beach front sun chairs on a private beach. It was a peaceful stay, they did have paddle boards and kayaking available free of charge to guests. Room service, pool side service, a cenote in front of the resort. Discount coupons for dinning at neighboring hotels, everything was delicious. Staff were very prompt in cleaning and room service and pool side drinks, grabbing you a taxi. Would definitely stay here again
- Vinay (8/5): - Friendly and efficient service, except for one particular individual on the morning staff. Beach area was small, but availability of kayaks was helpful. Everything on the menu was delicious.
- Verified traveler (10/5): A great, quiet escape near Tulum - My husband and I had a fantastic stay at Mereva. The entire staff was wonderful and so kind! The bed was very comfortable, and the rooms are steps away from both pools and the beach! The included breakfast was delicious. All the food was excellent and there were lots of great options on the menu. It was nice to have water, coconut water, sodas, and beers included with the room, and to be able to use the gym at the sister hotel just down the road. Some other reviews mention the "rough road" on the way to the hotel, but we didn't think it was bad at all. The area is very quiet and relaxed around the hotel, and there's even a cool cenote very close by! We'd highly recommend staying here if you're looking to relax.
- Brian (10/5): - Beautiful location. Waking out to the beach every morning. Room was excellent. The breakfast was great, but the lunch was terrible. I had the fried calamari and it was fried crust, my friend had the nachos and the chips were stale. Overall, great experience and I will go back and recommend to friends.
- Kaelan (10/5): - Fantastic stay - all of the staff were incredibly helpful and went above and beyond!
- Linda (10/5): - Beautiful setting, terrific staff, excellent food including a wonderful free breakfast. Feels like a garden spot on the beach. Great location for divers. Staff can arrange tours of all kinds. We would definitely go back to this property.
- Kala (10/5): - This property is so peaceful and serene. I had an oceanfront room with a view of the pool. The hammocks were a nice touch as well. The front desk staff for extremely nice and accommodating. Thank you to Luis for making an accommodation for my sister and I. I would recommend!!
- Lourdes (10/5): - Really enjoyed my stay at Mereva. The staff was very friendly and helpful. The room we stayed in was beautiful and clean. I enjoyed the peacefulness in the hotel. Enjoyable for morning and afternoons by the pool and beach. I will be recommending to my friends and family and look forward to retuning.
Photos
