Lochside House Hotel & Spa
Location: Near New Cumnock, New Cumnock, gb
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxury Spa Facilities and Stunning Views
Indulge in luxury at Lochside House Hotel with its spa offering a range of treatments and a relaxation pool, all while enjoying breathtaking views of the Loch of the Lowes and Ayrshire countryside.
Gastronomic Delights and Local Produce
Savor the culinary delights at the Afton restaurant where you can enjoy locally-sourced produce amidst stunning hill views. The perfect blend of fresh ingredients and scenic beauty awaits.
Convenient Location and Nearby Attractions
Located just a short drive from Cumnock, with easy access to transportation hubs like New Cumnock Rail Station and Prestwick Airport, explore nearby attractions such as Dumfries House and Drumlanrig Castle for a memorable stay.
Experience luxury, relaxation, and culinary excellence at Lochside House Hotel - book your stay now for an unforgettable getaway!
Important Information
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- Luggage storage
- Express check-in/check-out
- Fax/photocopying
- Facilities for disabled guests
- Hot tub/Jacuzzi
- Sauna
- Massage services
- Packed lunches
- Non-smoking throughout
- Shared lounge/TV area
- Wheelchair accessible
- Kid meals
- Lower bathroom sink
- Emergency cord in bathroom
- Outdoor furniture
- Fruits
- Spa/wellness center services
- Beauty Services
- Manicure
- Pedicure
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Thermometers for guests provided by property
- Key card access
- Television in common areas
- Express check-in
- Free wired internet
- Self parking (surcharge)
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Japanese garden
- Secured parking
- Health or beauty spa nearby
- Vegetarian menu options available
- Bulk dispenser for toiletries
Rooms Available
-
Cygnet Suite
1 Double Bed and 1 Double Sofa Bed
Individually decorated room
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Plasma TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Shower/tub combination, designer toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Low-height counters and sink
Need to Know - Limited housekeeping, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Heating
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
- Low-height counters/sink
- Bathroom emergency pull cord
-
Garden Double/ Twin Room
1 Double Bed OR 2 Twin Beds
Overlooking the garden
Internet - Free WiFi
Entertainment - Plasma TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Shower/tub combination, designer toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Low-height counters and sink
Need to Know - Limited housekeeping, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Heating
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Bathroom grab bars
- Laptop-friendly workspace
- Low-height counters/sink
- Bathroom emergency pull cord
-
Classic Family Room
1 Double Bed and 1 Double Sofa Bed
Internet - Free WiFi
Entertainment - Plasma TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Shower/tub combination, designer toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Low-height counters and sink
Need to Know - Limited housekeeping, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Heating
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
- Low-height counters/sink
- Bathroom emergency pull cord
-
Creoch Family Suite
1 Double Sofa Bed and 1 Double Bed
Overlooking the garden
Internet - Free WiFi
Entertainment - Plasma TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Shower/tub combination, designer toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Low-height counters and sink
Need to Know - Limited housekeeping, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Heating
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
- Low-height counters/sink
- Bathroom emergency pull cord
-
Luxury Lodge
7 Double Beds and 3 Double Sofa Beds
Overlooking the lake
Layout - 4 bedrooms, living room, and dining area
Relax - Private hot tub
Internet - Free WiFi
Entertainment - Plasma TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 5 bathrooms, shower/tub combination, designer toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Low-height counters and sink
Need to Know - Limited housekeeping, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Heating
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Separate sitting area
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Private spa tub
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
- Low-height counters/sink
- Bathroom emergency pull cord
-
Lowes Suite
1 Double Bed
Individually decorated room
Internet - Free WiFi
Entertainment - Plasma TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Shower/tub combination, designer toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Low-height counters and sink
Need to Know - Limited housekeeping, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Heating
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
- Low-height counters/sink
- Bathroom emergency pull cord
-
Luxury House, 2 Bedrooms, Hot Tub, Lake View
1 Queen Bed, 2 Double Beds and 1 Double Sofa Bed
Balcony/patio with lake views
Layout - 2 bedrooms, living room, and dining area
Relax - Outdoor private hot tub and fireplace
Internet - Free WiFi
Entertainment - Plasma TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, designer toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Low-height counters and sink
Need to Know - Limited housekeeping, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Fireplace
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Separate sitting area
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Private spa tub
- Balcony or patio
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
- Low-height counters/sink
- Bathroom emergency pull cord
- Private spa tub (outdoor)
-
Executive Family Room
1 Double Bed and 1 Double Sofa Bed
Internet - Free WiFi
Entertainment - Plasma TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Shower/tub combination, designer toiletries, and a hair dryer
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Low-height counters and sink
Need to Know - Limited housekeeping, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Heating
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Blackout drapes/curtains
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
- Low-height counters/sink
- Bathroom emergency pull cord
-
Luxury Suite with Garden View
This comfortable room with attached bathroom with free Wi-Fi features a flat-screen TV, telephone and a tea and coffee hospitality tray. It also offers complimentary toiletries and a private terrace.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Electric kettle
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
- Window
-
Classic Double Room
Decorated in a contemporary style, this double room with attached bathroom features free Wi-Fi, a flat-screen TV, telephone, complimentary toiletries and tea and coffee making facilities.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Linen
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
- Window
-
Family Room
Providing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room provides a flat-screen TV with satellite channels, a tea and coffee maker, a carpeted floor and heating.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Linen
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
- Window
-
Four-Bedroom House
Self-catering lodge overlooking the Loch of the Lowes. Features a private Hydro pool, free WiFi and free car parking.
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Dishwasher
- Private bathroom
- Heating
- Satellite channels
- Kitchen
- Additional toilet
- Sofa
- Electric kettle
- Oven
- Stovetop
- Toaster
- Additional bathroom
- Linen
- Outdoor furniture
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
- Window
-
Deluxe Suite
This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. This suite features a tea and coffee maker, a seating area, a flat-screen TV with satellite channels and a balcony. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Electric kettle
- Linen
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
- Window
-
Suite
This suite's special feature is the hot tub. This suite includes 1 bedroom, a seating area and 1 bathroom with a bath and a shower. Boasting a balcony, this suite also offers a tea and coffee maker, a sofa and a flat-screen TV with satellite channels. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Electric kettle
- Linen
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
- Window
-
Suite with Lake View
This suite includes 1 bedroom, a seating area and 1 bathroom with a bath and a shower. This suite has a tea and coffee maker, a carpeted floor, a flat-screen TV with satellite channels and a balcony. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Linen
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
- Window
-
Two-Bedroom House
The unit has 3 beds.
Max Occupancy: 4 (4 Adults)
- Private bathroom
-
Executive Double Room
Decorated in a contemporary style, this comfortable room with attached bathroom with free Wi-Fi features a flat-screen TV, telephone and a tea and coffee hospitality tray. It also has complimentary toiletries and most of the rooms feature views over the loch and garden.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Linen
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
- Window
-
Deluxe Family Room
Decorated in a contemporary style, this comfortable room with attached bathroom with free Wi-Fi features a flat-screen TV, telephone complimentary toiletries and a tea and coffee hospitality tray. Most of the rooms also offer views over the loch and garden.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Linen
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
- Window
-
Luxury Suite with Garden View
This comfortable room with attached bathroom with free Wi-Fi features a flat-screen TV, telephone and a tea and coffee hospitality tray. It also has complimentary toiletries and a private terrace.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Electric kettle
- Terrace
- Linen
- Outdoor furniture
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
- Window
Guest Reviews
- Paula (10/5): Fabulous - Location Rooms Too hot
- Stephen (10/5): Relaxed and needed - Beautiful
- Sonora (8/5): -
- Heather (8/5): I would definitely go back maybe not in the same room as very close to function suite which was noisy - Lovely setting, staff were very friendly on arrival and the spa staff were exceptional . food was served very quickly Was supposed to be double bed but got given two single beds put together. No actual water machine in spa area with cold water only tap. No spinner for swimming costume
- Elizabeth (10/5): Will be back - Exceptional hotel to get away from it all. Lovely staff,decor, bedroom, and food. All good
- William (9/5): - Excellent location in the countryside and the grounds are immaculately kept. The garden view room was comfortable. The staff were efficient and very helpful. The food in the restaurant was excellent with plenty of choice.
- Gillian (9/5): We loved every minute, we left relaxed and happy. - The grounds were so neat and well kept, reception staff were friendly and extremely helpful, we had a bit of a crisis and had to send off various documents and staff obliged and saved the day. Our executive room was modern with a lovely view. Spa changing area could be a little bigger.
- Ben (9/5): -
- Trevor (8/5): First impression - Facilities were very good, hotel comfortable. Presentation of the room on initial view looked untidy.
- Craig (8/5): Booking.com processed my reservation of luxury suite as an accessible room. Not what I booked at all - Staff were excellent The experience and service provided by booking.com
- Adam (10/5): -
- steven (10/5): -
- Terry O'Brien (9/5): Don't Miss Out - High Standards of service and accomodation No Gym/Fitness room
- Janaid (10/5): -
- Michelle (10/5): -
- Brian (8/5): A hotel with a view, great for business or leisure, plus if you are in to golf - golf - Easy parking, large car park, good food, great views too across the Loch The room was stone cold on arrival - had to play with the heating to get it to warm up
- Alex (10/5): -
- Michael (8/5): Lovely setting overlooking loch and hills beyond. - Lovely setting overlooking loch and hills beyond. Modern well appointed hotel with stylish rooms. Very convenient for visit to Dumfries House. Inadequate noise insulation from wedding noise
- Wendy (8/5): -
- Mckenzie (9/5): - Loved the whole experience of my visit to lochside house hotel&spa would definitely be going again in near future No complaints at all great nite and food was lovely will be coming back happy customer
- Joanne (10/5): Excellent - Everything
- Katherine (9/5): -
- Mark (10/5): One night stay, lovely large room, clean and comfortable - Location, modern, welcoming, clean, comfortable
- Joanne (10/5): - Excellent Hotel.
- Daniel Norman Stewart (8/5): - Good choices. I opted for a cooked breakfast which was delivered quickly and was excellent. Staff were attentive and helpful. Setting was good with nice views over the countryside. I had a bath in my room. It was a little complicated to work out how to fill it! Otherwise, no issues to raise.
- June (10/5): Garden Suite was spectacular. - Excellent location
- Steven (10/5): -
- Nicola (10/5): -
- Andrew (8/5): Visually perfect - Clean, well mannered staff, beautiful location and exceptional well presented Extremely sensitive smoke alarms that go off during a shower and the full hotel cuts out including the wedding party music due to fire alarms. Bathroom door was closed
- Heather (10/5): -
- William (10/5): -
- Janis (10/5): Was at a wedding the room was beautiful the staff were lovely the meal was excellent - Absolutely stunning Nothing
- Chris (1/5): -
- Caroline (10/5): -
- Oliver (8/5): -
- Andy (10/5): Very nice experience, comfortable friendly people - Awesome Nope
- Anne (9/5): - Friendly comfortable and relaxing. Bedroom clean and lovely decor. Lack of t bags milk. No shower cap. Also it would be better access to rooms. Eg small lift.
- Phil (10/5): - Good room, comfy, comfy bed, restaurant good. Staff super helpful. Spa was a delight. Even got an extended check out due to spa and having to dress of local occasion Nothing
- Alexander (8/5): Attending probably the best wedding venue I have ever been to - Fantastic wedding venue N/A
- Colin (10/5): - Great facility, cottage with hot tub was awesome
- John (9/5): -
- MoveMyBike (10/5): - Stunning location, spotlessly clean and great value for money. -
- Jill (10/5): -
- Patrick (10/5): -
- Steven (10/5): - Nice place, lovely room and great food Had a good sleep and nice view
- William (10/5): - Everything Ordered room service when it arrived the door and went to take the tray but the man said its ok I will bring it in before I could say no ite fine he walked straight into my room while my partner was lying with her pyjamas on on she wasn't to happy with that
- Catherine (8/5): -
- Lesley (8/5): - The hotel was out of town but only a short drive to shops or train station. Spa treatments were fantastic, although a few decorative issue bucket for drips! Evening meals were delicious đ fantastic views & surroundings. The rooms are large but you pay for this when you select your room. Breakfast was warm, not hot coffee barely dissolved the sugar Upstairs rooms have a terrace but it's not private, no divider between rooms & at the far end there's table & chairs for wedding guests so you have no privacy also places also sectioned of for repair to flag stones. Inconsistency in the rooms water was available on 2nd night but not first night
- Daniel (8/5): -
- Francis (8/5): TOP PLACE TO GO (well higher than the average in Scotland )! - The hotel was really nice with a good service and quality , the restaurant was really nice with somme nice preparation and the view from the room is fantastic. They ask for additional fees to use the spa witch a bit of nonsense in view price of the room $$ , they are some party organized at that place therefore restaurant can be very noisy
- Sana (6/5): - Nice views of the outdoor area There is no lift! The key card for the room kept disconnecting so we had to keep going to reception. They gave us the room next to the entrance which was very noisy when people were going in and out, which is not ideal when you have a baby. The bed didn't have any mattress protectors, only a flat sheet, this didnt seem very hygienic as the mattress were very stained.. the room smelled funny.. the buffet breakfast had fruit that was off..
- Nichola (10/5): Perfect 1 night stay in a fantastic hotel - Booked a last-minute 1 night stay at this superb hotel. The hotel and grounds were immaculate, and my room (garden suite) was perfect. I couldn't fault it. The decor is beautiful and quite glam. It's obvious that the hotel owners were going for something modern and aesthetically pleasing, but it's not just the decor that shines but the staff, too. They went above and beyond to be helpful and friendly. I will definitely be back at some point in the future.
- Viktor (10/5): -
- Deborah (9/5): -
- Marion (10/5): We loved our stay, and it was near family! - Beautiful property. NA
- Natasha (10/5): Absolutely gorgeous venue canât wait to be back -
- Alfred (10/5): -
- Lindsay (8/5): Lovely place to relax after a long drive - Stunning location, lovely modern hotel with lots of character, comfortable room, great thermaspa - fab restaurant & cocktails Would have liked a mini fridge & proper glasses & more milk in the room.
- Alastair (9/5): Superb -
- Alexander (8/5): - Great hotel with lovely bar and restaurant. Thermal spa was nice but steam room not open.
- Grant (10/5): Exceptional -
- Tracy (10/5): Exceptional -
- John (8/5): Very good -
- S (10/5): Exceptional -
- S (8/5): Very good - The super king bed was just two single beds pushed together so it ended up splitting down the middle. That's my only gripe
- Isobel (10/5): Great location, wonderful food and lovely staff. - It was handy for Dumfries House which we had been visiting. The room was spacious and quiet and the gardens were beautiful and well tended. The views of the loch were stunning. The staff were welcoming and the food lovely.
- Elizabeth (6/5): Pleasant -
- Kerry (10/5): Beautiful hotel and stunning location - The view from our suite was incredible and balcony was much bigger than we expected. The grounds are beautiful as was every part of the hotel that we saw.
- Eoghan (8/5): Very good -
- Moira (4/5): Underwhelmed & disappointed - The EV charging facilities were really good. The grounds are beautiful and very well kept. The room was a good size with Balcony. We booked The Lowes Suite with Balcony. The decor in the room was a bit tired. Despite the room being a generous size , the bed was only a double - totally under sized. Every other suite we have ever been has had at least a large king bed in it. The pillows were also not comfortable. We had a spacious balcony with seating for about 10 people, but couldn't use it because there were no cushions - despite the 3 week run of beautiful weather the balcony should have been set up before our arrival.. All the paintwork on the woodwork in the corridors and room doors were chipped. The soft door closers on every door were not adjusted so as not to bang shut on closing. We were kept awake till 3.30am with doors banging shut. The lighting in the bathroom was poor and not suitable for doing hair, makeup etc. The ceiling over the bath was covered in black mould. The hand held part of the shower was broken as was the temperature control. When the Shower was turned on it was scalding hot water straight away. It had to be turned a full 360 twice before we had any cold water come through. The bathroom door was damaged - covered in chipped and missing paint and water damaged on the bottom edge. No Air Con in the room only a temperature controlled radiator. The room was boiling even with the balcony door open. No small fridge or room safe. We had dinner in the Restaurant. No vibe or atmosphere and food was average. On check out we were not asked how our stay was, we had to ask them if they wanted any feed back. They were not particularly bothered.
- Kerry (10/5): solo kerry - I loved the spa treatment hot stone massage was bliss facial and head massage.staff always there if you need them,room was gorgeous comfortable NA
- Daniel (7/5): Loved the location, the architecture and the decor. Restaurant noisy - 1 group. - Room and location and decor Service in the restaurant could have been better, Manager helpful. Veggie menu limited.
- Francis (7/5): Good -
- Andrea (10/5): Excellent hotel in beautiful surroundings - My partner and I had a lovely stay at the Lochside hotel. The surroundings are absolutely gorgeous with swans on the loch and cherry blossoms by a pond and a fountain. All the staff were lovely, breakfast and dinner were great and I had the most delicious chocolate fudge cake Iâve had in my life đ€€ The spa facilities were also nice, only thing is that it wouldâve been good to have a different locker system cause we both forgot the codes for our lockers and had to ask for help to unlock (which they were absolutely fine with and says happens all the time) đ But honestly that doesnât take away anything from the experience at all. We loved our stay here and would love to come back sometime.
- Catherine (9/5): Superb - The staff were re3ally lovely and very efficient for the wedding we attended Our room wasnt cleaned in the 3 days we stayed there as the timings didnt fit
- Michael (10/5): Exceptional -
- Burns (10/5): Exceptional -
- Daniele (9/5): Superb - I was there for a wedding and really liked the hotel breakfast was not as good the rest but still good
- Hazel (9/5): Superb -
- Laura (10/5): A relaxing stay at the most beautiful hotel. - Rooms were spacious and beautifully decorated. They were very clean and the beds were very comfortable. Dinner was delicious as was breakfast. All of the staff were welcoming and very helpful. Nothing, everything was perfect!
- Fahad (10/5): Exceptional -
- Richard (10/5): - Brilliant stay
- Karen (10/5): Exceptional -
- Paul (7/5): Good - Cocktails and spa Room was next to fan units on the roof. Woken up really early when fans switched on, suspect for kitchens
- Alistair (9/5): Very good overall - Surroundings were excellent, staff were helpful and friendly. Food was superb A few things in the room and bathroom were left no repaired/needed repainting Charged extra for a cappuccino as this wasnât included in the breakfast đ«€
- Elaine (8/5): Very good -
- B (10/5): We had a fabulous relaxing time, with great food and exceptional spa! - Beautiful location, fabulous refurbished clean room, delicious food,exceptional spa& massages and friendly professional staff! Beautiful setting, Fabulously refurbished garden room with exceptional spa!
- Robbie (10/5): Exceptional -
- Stephanie (10/5): Exceptional - Everything was such a good night away with family
- Sheila (10/5): - Lovely experience
- Maureen (9/5): We thoroughly enjoyed our stay. A few small hiccups but didnât spoil our enjoyment. - Lovely big room with opening French windows. Food and restaurant was excellent. Staff were very pleasant and friendly especially those in the restaurant area. Shower screen could have been cleaner along the bottom where the plastic was. Bedside lights didnât seem to work separately, both had to be on or both off. Hole in wall under the wash basin. Fire alarm went off, then stopped. We responded and when we saw a member of staff she was rather curt and said oh, it was just a test! But there had been no warning of a test.
- Roisin (10/5): Exceptional -
- Amanda (10/5): Exceptional -
- Tony (10/5): Superb - Decor, staff, food, spa, cleanliness I could go on. Couldn't fault it. That I was only there for one night đ
- Muhammad (6/5): - Booked a standard double room. Can't fault the room or the service, apart from the extractor fan that ddn't stop till 23:30 at night and came back on at 4pm. Weather was nice so kept the window open, bearly slept when the extractor was on.
- Moreen (10/5): Exceptional -
- Verified traveler (6/5): Sleeping is not important here - Great looking place, good room, good food, good people... BUT the mattress was a shocker. Collapsed in the middle Used & abused and shouldve been replaced a long time ago, but covered up with a big thick duvet. The 2nd mattress wasn't much better. Shocking that they expect customers should accept this (Tried to upload a pic...)
- Noelle (8/5): Sorry not impressed with the room but the rest of the hotel was lovely and the staff charming - Not what I imagined as a Family Executive Room that I booked. I booked this as travelling with a friend from work and required a twin room. On arrival I was given a small room with a double bed. This was changed for an equally small room with another double room and a sofa bed. Staff did separate double bed into twin later but not much room really for the sofa and not what I imagined my Executive Family room would look like.
- Sarah (4/5): Very polished interiors where the service doesnât match - Beautiful setting. The views are incredible This property is ran for maximum profit instead of maximum comfort. Robes are not provided for hotel guests as âthey are very expensive to launderâ so you have to walk to the spa in your clothes. The first answer to most questions will be no and you are made to feel that you are asking too much. The phone at reception is rarely answered and despite the stairs there is no porter to assist people to a room. The buffet breakfast is poor being one table where the largest selection is store bought cereal. Despite hosting weddings there are huge queues for breakfast and we waited 1.5 hours for 5 cooked breakfasts as they were overran.
- Stephen (10/5): Fantastic. - Lovely night and food was great. Everything was brilliant.
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