URSO Hotel & Spa
Location: Mejía Lequerica 8, Madrid, Madrid, 28004, Madrid, ES
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Experience a luxurious retreat at URSO Hotel & Spa, where elegance meets comfort in the vibrant heart of Madrid. Spa Bliss: Unwind at our full-service spa, offering an array of rejuvenating massages, body treatments, and facials designed to pamper you. Recreational Amenities: Stay active with our 24-hour health club, relax in the indoor pool, or soak in the rejuvenating hot tub, ensuring a perfect balance of relaxation and fitness during your stay. Culinary Delights: Savor exquisite meals at Casa Felisa or enjoy 24-hour room service while indulging in your favorite drink at our stylish bar/lounge. With superb accommodations and prime access to local attractions, URSO Hotel & Spa is your perfect getaway in Madrid. Don’t miss out—book your unforgettable experience today!
Important Information
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Meeting rooms
- Full-service spa
- Fitness facilities
- Area shuttle (surcharge)
- Fireplace in lobby
- Electric car charging station
- Comprehensive recycling policy
- No single-use plastic stirrers
- No single-use plastic water bottles
- No single-use plastic soda bottles
- Guest education on local ecosystems and culture
- Free WiFi
- 24-hour front desk
- Luggage storage
- Sauna
- Concierge service
- Steam room
- Elevator
- Fitness facilities
- Conference space
- Golfing nearby
- Fireplace in lobby
- Breakfast available (surcharge)
- Library
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Limo or town car service available
- Full-service spa
- Meeting rooms
- Smoke-free property
- Wedding services
- Golf lessons available nearby
- Tours/ticket assistance
- Free wired internet
- Area shuttle (surcharge)
- Conference center
- Snack bar/deli
- Turkish bath/Hammam
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- 24-hour health club
- Electric car charging station
- Water dispenser
- Ballroom
- Banquet hall
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Eco-friendly cleaning products used
- Wheelchair-accessible on-site restaurant
- Food and water bowls
- Vegetarian breakfast available
- Locally-owned & organized tours & activities
- Showcase for local artists
- Guest education on local ecosystems and culture
- Double-glazing on all windows
- Locally-sourced food on site (80% or more)
- At least 80% of all lighting comes from LEDs
- All property's electricity comes from renewable sources
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- No single-use plastic soda bottles
- No single-use plastic stirrers
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
Rooms Available
-
Junior Suite, Terrace
1 King Bed OR 2 Twin Beds
462.6-sq-foot soundproofed room, located on the top floor, furnished balcony with city views
Internet - Free WiFi and wired internet access
Entertainment - 40-cm flat-screen TV with satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - No rollaway/extra beds available
Non-Smoking, pet friendly
Max Occupancy: 2 (2 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Terrace
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Eco-friendly cleaning products
- LED light bulbs
- Location - top floor
-
Suite, Terrace
1 King Bed OR 2 Twin Beds
431-sq-foot soundproofed room, located on the top floor, furnished balcony with city views
Layout - Bedroom and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 40-cm flat-screen TV with satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - No rollaway/extra beds available
Non-Smoking, pet friendly
Max Occupancy: 2 (2 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Terrace
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Eco-friendly cleaning products
- LED light bulbs
- Location - top floor
-
Junior Double or Twin Room, Garden View
1 King Bed OR 2 Twin Beds
431-sq-foot room with garden views
Internet - Free WiFi and wired internet access
Entertainment - 40-cm flat-screen TV with satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - No rollaway/extra beds available
Non-Smoking, pet friendly
Max Occupancy: 3 (2 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Eco-friendly cleaning products
- LED light bulbs
-
Suite
1 King Bed OR 2 Twin Beds
646 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 40-cm flat-screen TV with satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Non-Smoking, pet friendly
Max Occupancy: 2 (2 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Eco-friendly cleaning products
- LED light bulbs
-
Deluxe Double or Twin Room, Garden View
1 King Bed OR 2 Twin Beds
258-sq-foot room with garden views
Internet - Free WiFi and wired internet access
Entertainment - 40-cm flat-screen TV with satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - No rollaway/extra beds available
Non-Smoking, pet friendly
Max Occupancy: 2 (2 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Eco-friendly cleaning products
- LED light bulbs
-
Superior Double Room
1 King Bed OR 2 Twin Beds
237 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 40-cm flat-screen TV with satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - No rollaway/extra beds available
Non-Smoking, pet friendly
Max Occupancy: 2 (2 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Eco-friendly cleaning products
- LED light bulbs
-
Family Room
4 Twin Beds
Soundproofed room
Internet - Free WiFi and wired internet access
Entertainment - 40-cm flat-screen TV with satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- No cribs (infant beds)
- Bedsheets provided
- Champagne service
- Eco-friendly cleaning products
- LED light bulbs
-
Junior Suite
1 King Bed OR 2 Twin Beds
431 sq feet
Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - 40-cm flat-screen TV with satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Non-Smoking, pet friendly
Max Occupancy: 3 (3 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Eco-friendly cleaning products
- LED light bulbs
-
Deluxe Double Room
1 King Bed OR 2 Twin Beds
258 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 40-cm flat-screen TV with satellite channels
Food & Drink - Espresso maker, minibar (fees may apply), and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Need to Know - No rollaway/extra beds available
Non-Smoking, pet friendly
Max Occupancy: 2 (2 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Wardrobe or closet
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Eco-friendly cleaning products
- LED light bulbs
Guest Reviews
- Madhavi (9/5): -
- Nicola (8/5): Bello ma togliere Hotel e Spa e lascerei solo Hotel - La location ottima, stanza silenziosa e curata, ottimo staff La Spa (solo una piscina e un bagno turco) a pagamento 36 euro a persona in hotel 5 stelle non l’avevo mai visto. La doccia sacrificata per avere anche la vasca da bagno: meglio o una o l’altra belle e comode che sue piccole a parer mio.
- Stefania (10/5): -
- wagman (10/5): -
- ALFONSO (8/5): - SERVICIO Y ATENCION, CAMA, ZONAS COMUNES, HALL EL ACCESO HASTA EL HOTEL CON COCHE PROPIO ES MUY COMPLICADO CON CALLES MUY ESTRECHAS, EL PRECIO DEL HOTEL NO SE CORRESPONDE CON LA UBICACION, SERVICIOS Y DEMÁS, ESTA UN POCO POR ENCIMA DEL P RECIO RAZONABLE.
- KDURBAN (8/5): -
- ANNABEL (10/5): -
- Emre (10/5): -
- Laura (10/5): -
- Valeria (10/5): -
- João (10/5): -
- Kevin (10/5): Excellent - The staff so friendly and exceedingly helpful. The Hotel, super location, rooms really clean and comfortable, service second to none, we will definitely return. If we could have stayed longer.....
- Cornelia (9/5): -
- kedu20 (10/5): -
- cristina (5/5): -
- ANNABEL (10/5): Excellent weekend trip, lovely staff, fabulous breakfast. Rooms were clean and well presented. -
- Maria (10/5): -
- Alexandre (10/5): -
- ravit (9/5): fabulous - room was extremely large comfortable, beautiful view from the window, shower and bath tub, great coffee machine.
- jackkY3848BA (10/5): Excellent hotel and staff - My wife and I stayed at the URSO with family for several days in early March 2026. The hotel is centrally located, the facilities are beautiful and the staff are unfailingly warm and helpful. Luciano, the concierge, was especially helpful!
- mwmgeyer (10/5): Perfect - I loved everything… The well appointed lobby, the beautiful breakfast room, the perfect location and our room.
- stfong007 (10/5): Don’t Miss this Jewel of a Hotel! - FANTASTIC!! Our stay at the Hotel Urso was truly wonderful in every respect. I’ll break it down, but first a little background. We are 3 couples/family members traveling through Madrid and Andalusia together. Our aunt is a healthy 89 year old and she’s still 89. What did we like about the Hotel Urso? Everything! Location - It can’t be beat. It is a short walking distance to a market, convenience store, different types of shopping streets, restaurants and, if you don’t mind d a little longer walk (20 minutes), various sights. Rooms - Beautiful and spacious. Two of the couples had a suite and a junior suite. One had a room. All of us were completely satisfied. One would imagine the suites would be spacious, and they most definitely were. The room? Also very spacious with two comfortable lounge chairs and a table between them. In most American hotels, you’re lucky to have one seat. Perks - Every day, the staff refill glass bottles with water (for my environmental heart, this makes me happy). We received a fruit platter upon arrival. And every evening there is a turn down service where they leave more water and some dark chocolate. Yum! Every evening there is live piano music in the lobby. Quite lively and delightful to sit in the lobby, have a drink, and talk with music in the background. Restaurant - The hotel restaurant is lovely. Great food, attentive service, beautiful decor. Service - We went to Luciano at the concierge desk for all our questions and he was both knowledgeable and attentive. When we gave him both positive and negative feedback about a restaurant we had just eaten at, he took the feedback and called the restaurant that day. Luciano helped with reservations, directions, everything. The staff at Hotel Urso obviously have been hired for their friendly customer service and ‘can do’ attitudes. And they’ve been trained too. It was always so nice to walk down the stairs in the morning g or walk through the front entrance after exploring and be met with warm and friendly smiles. We cannot recommend Hotel Urso enough! If ever we return to Madrid, this will be our hotel of choice.
- Arnold (8/5): -
- Lor (10/5): - La atención del personal en todas las áreas
- Diana (10/5): -
- Ricardo (8/5): Boa localização, atendimento profissional. - Bom quarto e pequeno-almoço razoável.
- Elena (9/5): -
- Eduardo (8/5): -
- U9511UAsarahl (10/5): A Perfect Stay at Urso - We absolutely loved our stay at Urso. The location is incredible — perfectly situated for exploring Madrid and just steps from easy metro access, which made getting around with our family seamless. The hotel itself is beautiful. The decor is stunning — elegant, warm, and thoughtfully designed in a way that feels both luxurious and welcoming. What truly made our stay exceptional, though, was the service. It was impeccable from start to finish. The team was extraordinarily accommodating to our entire group — including our young children and grandparents. They showed particular kindness and flexibility when my stepmother wasn’t feeling well during our visit, which we deeply appreciated. From the concierge to the bellmen to the front desk, everyone was incredibly helpful, gracious, and attentive. We would stay here again in a heartbeat and wouldn’t hesitate to recommend it to anyone visiting Madrid.
- Barbara (9/5): -
- Didier (9/5): -
- George (10/5): -
- Pamela Julieta (10/5): -
- Luis (10/5): -
- adam (10/5): -
- Emmanuelle (9/5): - Confort, propreté, équipement, personnel pro Douche trop petite
- Marjory prado misasi (10/5): Maravilhosa - Segunda vez que fiquei no Urso. Maravilhoso. Já indiquei para algumas amigas e todas adoraram!
- Roland (9/5): Het kost je wel wat maar dan krijg je ook echt wat! Schitterend hotel met alle comfort! - De ontvangst en gastvrijheid waren werkelijk van ongekend goed niveau, je voelde je echt van harte welkom
- MARIA LUZ (9/5): -
- maria (10/5): - Great hotel and location. Suites are big and beautiful, with great terraces. Staff is fantastic. Spa is a bit small but treatments and massages are wonderful. Good room service options too. Spa is pretty small, mostly a pool and a sauna; no cold plunge.
- Tint (8/5): -
- kubra (9/5): -
- Peter (4/5): - Oui Suite à mon voyage à Madrid à l’hôtel Urso tout se passait pour le mieux. Le personnel était super mais on m’a volé deux bagages importants, ils étaient sans surveillance à l’intérieur de l’hôtel et mon passeport était à l’intérieur des bagages. J’ai porté plainte à la police, et j’attends que l’assurance de l’hôtel me rembourse totalement Notre voyage était fichu et on est vraiment peiné, on a perdu beaucoup de choses. C’est pas normal qu’on te laisse sans surveillance des bagages de leurs clients
- Talia (10/5): -
- Talia (10/5): -
- Nicholas (7/5): I would return but probably go to another hotel. - Good location
- João Pedro (8/5): -
- David (10/5): Perfect stay, curated boutique hotel - Everything. A truly special and unique experience. All the details are curated to perfection. Everything was just perfect.
- Fredrik (9/5): -
- Joseph (9/5): Beautiful hotel in center of Salamanca area of Madrid - Everything, great area, great staff Hard to complain, don’t like the pricing on minibar
- Martin (10/5): -
- Louis (4/5): Pues que necesita actualización porque es una pena que un edificio tan bonito por dentro se haya quedado obsoleto sobre - El edificio en si, la Decoracion de Navidad, el personal un 10 y el Restaurante Felisa dentro del hotel. Desayuno no digno de un 5 estrellas Habitacion regular, la ducha pequeña y con problemas de qie fuera constante el agua fria y caliente, se sale el agua de la ducha para fuera con las puertas de madera hinchadas por el agua que sale del plato de ducha. cambiamos de habitaición pero la siguente habitacion tenia los mismos problemas de temperatura de agua y seguia saliendo agua de los platos.
- Nicole (10/5): Perfect! - I loved being in a historic building that has been so beautifully restored!!!
- Sally7866 (2/5): Worst hotel experience in Spain - Having booked a spa day at your hotel, our experience began poorly with coffee orders being completely mishandled multiple times. The initial drinks were wrong; the second batch was clearly made by an inexperienced barista, and though the third round was drinkable, the coffees were lukewarm at best. Following the spa, my daughter and I dined in the lounge/bar adjacent to reception, where the service deteriorated to an unacceptable level. Staff entirely ignored the tables; we had to repeatedly flag them down just to place or reorder drinks. After ordering a starter to share and identical mains, we were subjected to an outrageous wait of nearly 30 minutes before all dishes were brought out simultaneously. The starter arrived cold, and one of the mains was incorrect. After waiting another 22 minutes, a replacement main arrived stone cold except for the fries. Despite informing a waiter before eating, no apology, offer of compensation, or even acknowledgment was made. When we requested not to be charged for the incorrect cold main, we were flatly refused. A female staff member claimed to be a manager, and when we insisted speaking to genuine management, the F&B Manager Matias arrived only to deny any responsibility or rectification. Our request to escalate to the Hotel Manager was also denied on the grounds of him being “too busy,” with Matias claiming he had consulted the Hotel Director to enforce payment for the substandard meal. Matias later compounded the distress by blatantly lying, twisting our words, and fabricating a version of events designed to avoid accountability by saying it was the “hotel direction that we should pay”. This culminated in an unwarranted threat of police involvement, forcing my daughter to call the authorities. The police instructed us to file a formal complaint, which we did. Matias refused to translate his Spanish complaint form, and when pressed, his verbal explanations were evasive and dishonest. We view this behavior as a gross betrayal of customer trust and a stark violation of basic hospitality principles. It is not about the €20.00 charge it is about the principle. Dishonest, ill-trained, and argumentative staff with no sense of service or integrity have left us appalled. We have escalated this complaint to CEO Victor Vacas and the hotel’s stakeholders via LinkedIn, as this level of ineptitude and deceit is utterly unacceptable. There are countless far superior dining options in Madrid. We will certainly not recommend this hotel to anyone and expect a full investigation and an appropriate response to restore customer faith.
- Talia (9/5): -
- catalina (10/5): -
- MDF (9/5): -
- Stephanie (10/5): -
- Khalid (10/5): Great hotel, helpful staff, very comfortable bed, excellent location, couldn't have asked for more - Ideal location, close enough to everything, but still on a quiet street.
- Edilson (8/5): -
- Hugh (4/5): Find somewhere that is better value. - It’s a pleasant place. You have to pay €70 for the pool, which is basically a paddling pool. They also charge you for the coffee pods!
- kris (10/5): -
- Aileen (10/5): Fabulous. Lovely rooms, great restaurant, hotel team delightful. -
- SONIA (8/5): Está bien ubicado - Está muy bien ubicado No me gustó, que te cobran 200 euros de recargo por una noche que me quedé en el hotel. Me parece excesivo.
- Jowita (8/5): -
- Shea (8/5): -
- Irmela (9/5): Luxuriöses Stadthotel in toller Lage - Großes sehr schönes Zimmer, perfekter Schallschutz durch 2 Türen Gym
- Global66206528017 (10/5): Beautiful hotel - We had a wonderful stay at Hotel Urso. We enjoyed the beautiful rooms, spa, piano in the lobby, and both restaurants. Sara in the breakfast restaurant, Maria, Ana. Valentina, and Peatrice were friendly and helpful at the front desk. Alberto and all the bellmen were courteous. Denise and Luciano were marvelous concierges. Overall, the staff members were all fantastic. Hotel Urso is beautiful and we’d highly recommend staying there!
- John (6/5): Hotel over priced for level of facilities provided front desk staff unhelpful and think they are above guests breakfast - Good location Concierge was excellent really helpful nothing too much trouble Not being able to use pool as our Grandson was under 1; and as such Hotel restricts use to 9 to 10 am and 3 to 4 pm even though pool is empty
- John (6/5): -
- alienwang2012 (8/5): My Visit - I stayed at the hotel with my friend for a short trip to Madrid, for watching a Champions League match. The rooms are comfortable. The location is excellent, making it a strong choice for a stay in Madrid.
- Imfranco (4/5): Urso Hotel & Spa – Five Stars in Name, Not in Service - I booked Urso Hotel & Spa through my Chase Sapphire Reserve points, part of the Edith Collection, which promises early check-in (upon availability), late check-out, an upgrade, $100 credit, and a welcome amenity. On paper, it sounded like a perfect five-star experience. In reality, it was anything but. We arrived at 10:00 a.m. and were told there were no rooms available—and no idea when one might be ready. Fair enough, but when I politely asked which room category we’d been assigned, I was curtly told there would be no upgrade because the hotel was “full.” The receptionist’s only suggestion? “You can sit in the lobby or go out for a walk.” I asked if we could at least have breakfast while waiting and was told, “Of course—but you’ll have to pay.” A warm welcome indeed. When our room was finally ready, we discovered it was a handicap-accessible room, complete with a shower that flooded the entire bathroom floor. So much for comfort. When I asked to move, I was told there were “no other rooms available”—unless I wanted to pay €600 extra for a suite. The so-called “gift amenity” was a single chocolate, the same one given during turndown service. I’ve received more thoughtful welcomes at mid-range hotels, let alone at supposed five-star properties. Breakfast the next morning was chaos. The staff looked half-asleep; my eggs Benedict never arrived even after 30 minutes and three follow-ups. The spa? A single large jacuzzi pool, no sauna, no steam bath—hardly the “spa experience” they advertise. Urso may have the decor of a boutique luxury hotel, but the service standard felt more like a tired three-star property. For a brand under the Edith Collection and affiliated with Chase’s luxury portfolio, this was a glaring disappointment. Perhaps I’ve just been spoiled by what true five-star hospitality looks like in Asia—where guests are valued, not tolerated.
- María (6/5): - El trato del personal Las habitaciones, los baños están bastante obsoletos, las amenities no se corresponden con un hotel de esta categoría… El desayuno… llegamos a las 10:15 y ya no quedaba casi nada
- jose antonio (10/5): - Todo en general Nada
- iuliia (10/5): - нам не повезло, что в наши даты затеяли ремонт на этаже, хотели нас переселить в номер на категорию ниже, но вошли в положение. начали с тихих работ и позволили нам остаться еще на 2 суток в нашем номере основной ресторан был закрыт в наши даты
- Maria Francisca (9/5): -
- kristinbH5550BY (10/5): First class! - Luxury boutique hotel in a quiet area. URSO offered friendly service and an escape from the busy city, but was close enough to everything we wanted to do and see.
- Noelia (9/5): - El personal fue muy amable y siempre con buena predisposición Había solo 1 cinta para correr en el gimnasio. Le falta una terraza, las fotos muestras un terraza pero corresponde a las habitaciones que tienen terraza.
- Ljwinter (10/5): A perfect hotel for Madrid - Ideally located in the heart of Madrid, The URSO hotel is a perfect hotel for relaxation and to explore the city. Great staff, comfort rooms and a very good restaurant
- IanA155 (10/5): Excellent hotel in quiet area of Madrid - Great rooms, quiet location, about 20-30mins walk to museums and palace etc, Top staff, special call out for Luciano, who were so friendly and helpful. Unlike other reviews, I loved the firm mattress and the quiet location meant I slept like a log (English colloquialism for extremely well). Good gym and there was a small spa and steam room as well (not included in the standard rate and not suitable for children). Also, while we gave 5* based on our experience, we didn’t eat in the hotel so no comment on that aspect. IMO, if you want to be right by the ‘action’ or don’t like walking in the hot months (downhill to the centre / uphill back) then this probably isn’t the place for you. Otherwise 👍👍👍👍👍
- Jo-Dee (8/5): Convenient and comfortable. - The spa was a nice touch. The door men were excellent. The restaurant and breakfast were disappointing mainly because they are advertised as being a highlight but the food was average.
- Eileen (10/5): A different and amazing place - This is a great place, in a more residential area compared to downtown near Gran Via, but full of activities are in walking distance, nearby. The staff is fabulous, the feel is modern and private. We had a wonderful stay (2nd time) and would return! The only thing I would add is a yard or a rooftop terrace... :-)
- Claire (10/5): - Hotel Ursa was in a quiet and pretty neighborhood but still had the convenience of a big metro station nearby, good restaurants and interesting shops a short walk away (and in some cases across the street!) And, it was a beautiful luxurious hotel with a very friendly and helpful staff.
- SERGE (9/5): - La atención extraordinaria.
- Fabio (10/5): Hotel favoloso, una terrazza divina ! Sono stato felicissimo la mia compagna ancor dì piu’ - La terrazza e la posizione Solo la colazione non inclusa! Con tutto quello che ho pagato poteva scattare un bonus
- rupa (10/5): -
- rupa (10/5): -
- Alhosani (9/5): -
- jerome (5/5): Petit 5*, piscine fermée, des suppléments non justifiés - Le personnel et le petit déjeuner Wc dans la salle de bains alors que nous étions 3 dans une suite . Des suppléments non justifiés
- Thorsten (8/5): -
- Jennifer (10/5): - Comfortable beds, good darkening shades, spa services, walkable location. The bathroom was exceptional. The bathroom garbage bin was awkward, that's all I can think of!
- Mary (10/5): -
- Mengmeng (9/5): -
- Marco (9/5): -
- Lindsey (9/5): Amazing. We would definitely stay again. - Amazing location, such a beautiful hotel.
- Jacob (10/5): - The room was perfect. The breakfast was excellent.
- aWorldTraveller007 (10/5): A Hidden Jewel - Urso Hotel is worth every penny. Nice rooms, clean, neat, excellent kind staff. Simply a must try! The location is excellent as well. Justicia is one of my favorite neighborhoods, centrally located and surrounded by very good restaurants, shops, bars and markets. My last review in here was a few years ago, and Urso Hotel made do it again. Thank you to Maria, Beatriz and the nice staff at the Bar and Valet.🙌
- KDURBAN (8/5): - Calme situation geographique Bar , cocktail et ambiance piano le soir literie , salle de bain de bonne taille petit dejeuner climatisation en panne chambre faite tardivement
- shahaf (8/5): -
- Virginie (10/5): Séjour de quelques jours dans d excellente condition. - Tout est parfait
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