The Grand Hotel Punta Del Este
Location: Parada 10 y Av. del Mar - Playa Brava, Punta del Este, Maldonado, 20100, Punta del Este, UY
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Discover the ultimate retreat at The Grand Hotel Punta Del Este, where luxury meets relaxation in the heart of a stunning coastal paradise.
Indulgent Spa Experiences
Unwind at our full-service spa, offering an array of indulgent treatments including massages, body therapies, and rejuvenating facials designed to revitalize your mind and body.
Recreation and Relaxation
Dive into our outdoor and indoor pools, or soak in the hot tub. For added convenience, enjoy complimentary beach shuttle service, ensuring easy access to pristine sandy shores.
Gourmet Dining Options
Savor international flavors at the Light House Restaurant, or grab a quick bite at our café. Don't forget to relax at the bar/lounge with your favorite drink after a day of exploration.
Your perfect getaway awaits at The Grand Hotel Punta Del Este. Book today for an unforgettable experience!
Important Information
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Free breakfast
- Meeting rooms
- Full-service spa
- Fitness facilities
- Parasailing nearby
- Free beach shuttle
- Arcade/game room
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Sauna
- Concierge service
- Wheelchair accessible
- Steam room
- Fitness facilities
- Free airport transportation
- Supervised childcare/activities
- Gift shops or newsstand
- Shopping on site
- Golfing nearby
- Surfing/bodyboarding nearby
- Hiking/biking trails nearby
- Sailing nearby
- Scuba diving nearby
- Television in common areas
- Arcade/game room
- Library
- Free breakfast
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Parasailing nearby
- Full-service spa
- Meeting rooms
- Smoke-free property
- Wedding services
- Billiards or pool table
- Tours/ticket assistance
- 24-hour business center
- RV, bus, truck parking
- Shopping center shuttle (surcharge)
- Conference center
- Snack bar/deli
- Turkish bath/Hammam
- Parking (limited spaces)
- Pilates classes on site
- Playground on site
- Self parking (surcharge)
- Free valet parking
- Computer station
- Rooftop terrace
- Airport transportation - pickup (surcharge)
- Free beach shuttle
- Beach umbrellas
- Beach sun loungers
- Pool sun loungers
- Free RV, bus, truck parking
- Beach towels
- 24-hour fitness facilities
- Free buffet breakfast
- Banquet hall
- Horse riding nearby
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Deluxe Room, 1 King Bed, Partial Ocean View
1 King Bed
Overlooking the sea (partial)
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with premium channels and streaming services
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Griddle
-
Deluxe Room, 1 King Bed, Partial Sea View
1 King Bed
Individually decorated room
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with premium channels and streaming services
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Griddle
-
Standard Room, Garden View
1 King Bed
334-sq-foot room with garden views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with premium channels and streaming services
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, phone, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Griddle
-
Standard Room, Sea View (Lower Floors)
1 King Bed
388-sq-foot room with sea views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with premium channels and streaming services
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, phone, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Griddle
-
Junior Room, Ensuite, Sea View
1 King Bed and 1 Double Sofa Bed
527-sq-foot room with sea views
Layout - Separate dining area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with premium channels and streaming services
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, phone, and iron/ironing board (on request)
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate dining area
- Free WiFi
- Down comforter
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Griddle
-
Presidential Suite, Sea View
2 King Beds
1722-sq-foot room with ocean views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with premium channels and streaming services
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Desk, safe, and phone; rollaway beds (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- Bedsheets provided
- Griddle
-
Deluxe Room, 1 King Bed, Park View
1 King Bed
366-sq-foot room with garden views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with premium channels and streaming services
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Griddle
-
Superior Room, Sea View (Lower Floors)
1 King Bed
473-sq-foot room with sea views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with premium channels and streaming services
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, phone, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Griddle
-
Grand Suite, 1 Bedroom
1 King Bed
861 sq feet
Layout - Bedroom and living room
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 46-inch LED TV with premium channels and streaming services
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, phone, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Griddle
-
Deluxe Room, 2 Twin Beds, Partial Sea View
2 Twin Beds
409-sq-foot room with partial sea views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with premium channels and streaming services
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Griddle
-
Deluxe Twin Room, Park View
2 Twin Beds
355-sq-foot room with garden views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with premium channels and streaming services
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Griddle
-
Junior Double Room
1 King Bed
570-sq-foot room with garden views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with premium channels and streaming services
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Separate bathtub and shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Griddle
-
Standard Room, Sea View
1 King Bed
388-sq-foot room with sea views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with premium channels and streaming services
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, phone, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Griddle
-
Superior Room, Sea View
1 King Bed
473-sq-foot room with sea views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - LED television with premium channels and streaming services
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, phone, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Slippers
- Alarm clock
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Griddle
Guest Reviews
- Patricia (10/5): -
- ana (3/5): Frustante. Não tem nada pior do que ser roubado numa viagem, - As instalações são perfeitas: tudo novo e limpo, além de extremo bom gosto, principalmente na área do roof top. Eu levei um necessaire com algumas joias e bijuterias. Um dos colares que não é joia, mas é da Swaroski foi retirado das dependências do quarto. Quando eu percebi isso, fiz a reclamação e ainda fiz a contestação de que muito provavelmente ele foi roubado. Porém, ninguém me deu atenção e mandou ele falar com a segurança do próprio hotel, me fornecendo um outro número de whatsApp. Ninguém me deu mais nenhuma posição.
- Nicolas (10/5): -
- Gabriela (10/5): Perfecta estadia - Exelente desayuno, muy linda piscina. Exelente el servicio y la amabilidad de los empleados Todo me gustó, todo perfecto y gente súper amable y servicial.pocas veces vi servicios mejores
- Macarena (10/5): -
- Virginia (10/5): Todo perfecto - Todo ! La buena predisposición de los empleados
- Mariana (10/5): Excelente surpresa em Punta - A acomodação é muito bem localizada e nova. O quarto é amplo e confortável, banheiro lindo. O café da manhã é farto e gostoso e o atendimento é maravilhoso, de todos os funcionários. A área kids é Nada
- Thierry (9/5): Super - L’état général de l’hôtel est extraordinaire Le petit-déjeuner superbe. Le restaurant très bien. Le ketchup, mayonnaise et moutarde dans des portions en plastique … pas acceptable pour un 5 * 🤷🏻♂️
- Alejandra (7/5): - La ubicación Llegamos a las 8.00 pm y las piezas no estaban listas nos hicieron esperar 2 hrs a que lo estuvieran
- Yamandu Perlas (9/5): Muy lindo hotel! ojalá podamos volver pronto - El desayuno muy rico y abundante con muchas opciones. La piscina es bien grande, así se puede estar super cómodo. Todas las salas de juegos cuando se viajan con niños están espectaculares. La atención de todo el personal en el hotel es muy destacada. La piscina podría tener un par de grados más el agua, fue lo único que notamos podía mejorar. El jakusi al lado de la piscina si estaba bien caliente.
- Camila (10/5): Sublime! -
- Ismael (10/5): Muy buen servicio , ubicación e instalaciones excepcionales - Todo
- Jorge (10/5): Excelente - Muy buen desayuno,exelente atencion en la recepcion
- Ricardo (9/5): -
- Florencia (10/5): - Muy amables Que el hidromasaje de mi cuarto estaba un poco sucio cuando lo prendí y el sillón del cuarto tenía manchas de maquillaje
- ariel (9/5): -
- Magela (10/5): Increíble - El lugar es perfecto, cómodo, limpio, desayuno impresionante, el personal excelente. Las instalaciones increíbles. Todo es perfecto. Me gustó todo
- Carla (10/5): -
- Florencia (10/5): Excelentes servicios, desayuno y kids club destacables - El hotel cuenta con excelentes servicios y una muy buena atención por parte del personal. El gimnasio está bien equipado y el desayuno es excelente en cuanto a variedad y calidad. La piscina es amplia, bien mantenida y limpia, es un extra que tengan implementos como los conocidos "panchitos" para nadar, las tablas y chalequitos salvavidas para los niños. Por otro lado, el kids club es ampliamente destacable, la atención, calidez humana del personal y la predisposición para proponer actividades variadas y que entretengan es estupendo, hace ya mas de un año que comenzamos a hospedarnos allí cuando tenemos la posibilidad y mi hija siempre pregunta si vamos al hotel que tiene el kids que le gusta. Señalo que hay 3 salas de juegos, de 0 a 3 añitos (niños siempre acompañados por un adulto), de 4 a 11 años con personal siempre en sala, y una sala Gamer con play, computadoras, tejo de mesa, y maquinitas. No considero que haya algo que no me guste, por lo que solo detallo por acá que en el desayunador podría estar la temperatura un poco mas agradable, ya que puede sentirse un poco frio el ambiente (visita en el mes de mayo), pero puede que eso haya sucedido unicamente en nuestros días de alojamiento y no sea siempre así. Sin duda es una excelente opción.
- Edelis (10/5): -
- Cezar (10/5): Hotel maravilhoso e recomendado! - Hotel maravilhoso, moderno, com instalações simbolizando um navio de cruzeiro. O apartamento é espaçoso, com excelente mobília e jogos de cama e banho. O chuveiro é excelente e as amenidades de banheiro de boa qualidade. Para o meu interesse, a localização é excelente. Toda a equipe de funcionários foi extremamente educada e prestativa, atendendo de maneira a deixar o cliente satisfeito. O café da manhã é farto, variado e saboroso. As refeições servidas no restaurante foram excelentes e com preço condizente com o hotel. Recomendo e voltaria com certeza. A banheira é difícil de usar sem molhar muito o chão, mas parece ser o sistema dos banheiros nos hotéis do Uruguai.
- Cinthia (10/5): - Súper recomendable, las chicas de recepción divinas
- Mariana (10/5): Muy recomendable - El lugar increíble. Limpio, hermoso. La atención de todo el staff fue espectacular, muy serviciales. Volveremos seguro.
- AIRTON (10/5): Maravilhoso. - Tudo perfeito! Única observação é que o box do banheiro é pequeno e não é fechado, molha o banheiro, poderia ser fechado.
- Susana (10/5): - Las habitaciones de la Torre Fortune son nuevas, cómodas, y bien decoradas.
- Diaz (10/5): -
- Carolina (8/5): Uma opção de qualidade e moderna - O hotel é muito bonito, equipe atenciosa, tem espaço kids - coisa rara em Punta, café da manhã muito bom. Hotel moderno, bem localizado Já ficamos muitas vezes no hotel. O spa está precisando manutenção e melhorar a limpeza. No quarto, A limpeza não foi como da outras vezes. Solicitamos um quarto silencioso e nós colocaram num conjugado.
- Andrea (10/5): Muy buena opción con niños - Muy buena opción para ir con niños, con un kids club excelente, las animadoras unas genias, inventan actividades variadas con excelentes materiales, mi hija no quería salir de ahí !!! Rico desayuno. Lindo dormitorio, bien mantenido. Agua en la habitación de cortesía con unos bombones de cortesía al ingreso, lindo detalle.. para ser completo podrían agregar unas cápsulas de café de cortesía también.. Tal vez el restaurante podría ampliar un poco su menú. De todas maneras todo lo que probamos era rico.
- Jorge (10/5): Excelente para Punta. - Conforto, atendimento e localização excelentes. Gostei de tudo
- Alexandra (10/5): Muy recomendable. Preciosa experiencia - Todo espectacular. De 1er nivel, instalaciones, servicios, ubicación y atencion Nada
- Agus (9/5): Excelente - Nuevo nuevo y todo está impecable La atención es muy buena Camas, súper cómodas
- Melogno (10/5): -
- Néstor (9/5): -
- Paulo Eduardo (10/5): -
- Daniela (10/5): Perfeita - Quarto excelente com vista e banheiro muito amplo, moderno e confortável. Café da manhã com excelente Nada! Tudo ótimo
- Eduardo Hector (10/5): -
- Sergio Juchem (9/5): Uma das melhores opções de estadia em Punta del Este. - A localização do hotel, na Praia Brava, é excelente, à beira-mar, com um Parador bem na frente, com alimentação e bebidas, serviço de guarda-sol e cadeiras na praia, estes dois sem custo. A vista do apartamento também é destaque, com o Oceano Atlântico e a Ilha dos Lobos, além do movimento frequente de navios. O café da manhã é um dos destaques do hotel. Bicicletas também são disponibilizadas aos hóspedes, sem custo.
- martinez vivot (10/5): -
- Nicolas (8/5): -
- LUCIANE (10/5): Excepcional o hotel e seus serviços. - Café da manhã maravilhoso, quarto excelente, spa ,piscina e atendimento de excelência.
- Gustavo (10/5): - El diseño y que está todo muy preparado y estudiado para recibirte
- ippei (10/5): -
- Roberto (10/5): -
- Slawomir (10/5): -
- Claudio (10/5): Excelente hotel ! - Hotel perfeito. Localização em frente à praia, com serviço de praia. Cama, tamanho do quarto e chuveiros excelentes. Equipe atenciosa. Nada de relevante
- Marisa (10/5): -
- Guest (9/5): -
- Jean Louis (10/5): - la gestion de la voiture la piscine intérieure la beauté des espaces
- Fernando (9/5): Un hotel con todos los servicios alejado del ruido. - Piscina exterior Disponibilidad de toallas y sillas en la psicina interior
- MONICA (10/5): Maravilloso. El personal , los servicios, la limpieza , las instalaciones. Un simple inconveniente fue la faltas de toal - Las instalaciones impecables
- Delia Arenas (9/5): - Todo
- Dafna (10/5): -
- Lívia Flávia (10/5): Maravilhosa - Funcionários muito educados, quartos amplos e com detalhes que encantam (piso aquecido, roupão, pantufas, água inclusa), localização muito boa, vista do mar da janela do quarto, opção de pegar bicicletas para andar na cidade, café da manhã excelente, piscina aquecida e jacuzzi bem quentes. Gostei de tudo! Nada
- Ignacio (9/5): -
- Wania Almeida (9/5): - Quarto bastante confortável e ótimo café da manhã. Rooftop muito agradável. O prédio “anexo” do prédio principal tem uma visão parcial do mar, é bom prestar atenção no tipo de quarto que quer reservar.
- Nicole (7/5): May not be worth your money - Beach location Pool and beach closes so early !
- Diego (8/5): -
- Alexandra (9/5): -
- Joao Alceu (10/5): -
- Caraballo (10/5): -
- Francine (9/5): Momentos únicos vívidos com minha família! - Café da manhã excelente, com muita variedade, as medialunas são excepcionais! Terceira vez que me hóspede com minha família, sempre impecável! A recreação é ótima, meu filhos de 8 e 9 anos amam! Estava tudo muito bom!
- Mariana (10/5): Excelente ubicación, instalaciones y servicio - Ubicación, comodidad, servicio ÑA
- Francisco (10/5): - Gostei de tudo. Atendimento , cordialidade, .... tudo Nada
- valeria (8/5): - Desayuno increible, Dormitorio espacioso y comodo. En el dia de ingreso habia un grupo enorme de gente, lo que generaba muchisimo ruido ambiente con tantas conversaciones en voz muy alta, aturdian... todos juntos en la recepcion ... en el desayuno..... Lo mismo paso a la salida, otro ingreso de grupo grande, lo que genero que no nos dejen quedarnos ni hora de late check out... estaba todo el personal esperando este grupo... preparando todo y querian que te vayas rapido... Osea, que si estas en plan tranqulidad... reza que no te toque un grupo grande.... suerte.
- Ricardo (9/5): - CONFORTO DO QUARTO E BANHEIRO
- ademar (10/5): -
- Mildrey (10/5): -
- Etcheverry (10/5): -
- vladimir (10/5): -
- klein (9/5): -
- Richard (7/5): -
- Susana (9/5): -
- ulrich (9/5): Luxusklasse - Perfektes Zimmer, sehr freundliche Mitarbeiter Weite Wege, weil das Hotel aus 2 Blöcken besteht, die über lange Gänge verbunden sind
- Ruben Marcelo (7/5): BUENO PERO... - me gustaron las dimensiones de las habitaciones y la abundancia del desayuno. AUNQUE no hay lugar para tomar algo en el Grand Center fuera del horario de desayuno Al momento de reservar no se me explico quelahabitacion estaria en la torre 2 (The Grand Center) y por lo tanto habia que recorrer casi 200 metros al restaurante o la sala de lectura ya que el Center no cuenta con espacio de lectura o trabajo. Ademas me parecio demasiado caro el costo del hospedaje.
- Lisette (8/5): -
- Delia Arenas (9/5): -
- Beat (7/5): -
- Bruno (9/5): Excelente opção para quem quer se hospedar na praia Brava. - Segunda vez que nos hospedamos no Grand Hotel, novamente o serviço foi de ótima qualidade, muito bem localizado, ótimas acomodações, comida boa, vamos voltar.
- I.S.H. (9/5): Preis-Leistung nicht angemessen, sonst gäbe es 10 Punkte - Check-in Personal sehr freundlich. Montauk, das Strandrestaurant, ist schön, das Essen gut, das Personal nett. Frühstück ist gut. Übler Geruch in unserem Zimmer. Wir hatten das Fenster ununterbrochen geöffnet. Nach drei Tagen war die Luft ok. Die Badewanne in unserem Zimmer war extrem fleckig. Der Innenpool sollte renoviert werden.
- jorge ruben (9/5): - El desayuno espectacular y buena la atención
- Roxana (10/5): -
- Ivana (10/5): Superó ampliamente nuestras expectativas - Destacar la atención en TODAS las áreas del hotel Muy buena gastronomía Servicio de playa impecable Cuando llegamos nos iban a ubicar en una torre nueva 50 m alejada de la principal. Lejos del mar y de otras instalaciones. Cuando pedí estar en torre ppal nos cambiaron rápidamente.
- andrea (10/5): -
- DANIEL DEMONTE (10/5): mi hotel de eleccion en punta del este - hace varios años que voy a este hotel, siempre muy bien, el ala nueva es excelente.
- Vladimir (10/5): -
- Lucila (9/5): -
- Octavio (7/5): Bom. Praia distante. Perto dos dedos de Deus. - O quarto é grande. O quarto fica numa torre longe da piscina
- Marcelo (9/5): Muy cómodo, elegante, con escasos desperfectos; no esperados para un hotel nuevo. - Comodidad Puerta tina no cerraba
- Nikolai (10/5): - Комфортные чистые номера, удобный пляж напротив Не очень быстрый персонал на ресепшене, делают все медленно и никуда не торопятся, нужно самим отслеживать важные вопросы и подгонять сотрудников
- GINA (10/5): -
- MELINA (10/5): -
- Veronica (8/5): Quería Ocean Front y fui atrás - Todo No me avisaron que la parte del frente estaba en reparación y no estaba disponible la terraza Yo pensaba que iba a una habitación de adelante y fui atrás
- HUGO (10/5): -
- jorge (10/5): total - Desayuno excelente y la atencion del personal muy buena estoy muy satisfecha con la atencion
- Rene&Mag (5/5): Decepcionante. - Bom café da manhã. o HUMA, que é independente, continua maravilhoso. Decepcionante. Nossa sétima vez no hotel e o atendimento caiu vertiginosamente. Fiz a reserva para um quarto com vista lateral ao mar no prédio principal. Chegando lá nos mandaram direto para o prédio dos fundos, onde esse ano eles abriram "um novo hotel" absolutamente independente do hotel da frente, com recepção, restaurante e serviços próprios, distante da praia. Nos recusamos a ficar lá porque não era isso que havíamos reservado, tivemos que pagar mais caro pois somente tinham um quarto "ocean front". O gerente tentou dizer que "tudo era a mesma coisa" mas não foi nada convincente. Deveriam fazer diferenciação entre prédio principal de frente ao mar e prédio anexo nos fundos. Tiveram a audácia de culpar a "booking.com" pelo ocorrido e disseram para reservar direto no site do hotel. Nos sentimos discriminados, uma verdadeira decepção. No nosso quarto "frente mar" era visível a falta de manutenção.
- Vanessa (9/5): -
- Hugo Antonio (10/5): -
- Mariana (2/5): - Estimado equipo de atención al cliente del Gran Hotel, Me dirijo a ustedes con respecto a mi reserva en su hotel, que realicé a través de Booking. Sin embargo, al llegar al destino, me encontré con que el alojamiento asignado no se corresponde con las fotos y la descripción que se mostraban en su sitio web y en la confirmación de reserva. Me dijeron que me iban a dar un upgrade con vista al mar, lo cual no sucedió. Reitero que: - El alojamiento asignado no se corresponde con las fotos y la descripción que se mostraban en su sitio web y en la confirmación de reserva. - No se me informó de ningún cambio en el alojamiento antes de mi llegada. *Solicitud de Solución* Me gustaría solicitar una solución justa para este problema, que incluye: - Un cambio urgente a una habitación que se corresponda con la descripción y las fotos del Gran Hotel, o - Un reembolso parcial o total de mi reserva, dependiendo de la gravedad del problema. - Una compensación adicional por la diferencia en la calidad del alojamiento. - Una explicación clara de por qué se produjo este error y qué medidas se tomarán para evitar que se repita en el futuro. Muy mala la atencion cliente ninguno de la Recepción estuvo a altura de la circunstancia. No me resolvieron nada y me trataron muy mal El trato con el cliente la gente de la Recepción muy mal
- stephanie (8/5): - La vista espectacular El colchon muy duro
- Carlos (9/5): - El desayuno y la atencion Que no haya estado habilitado el restaurante del parador
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