First Group Club Hacienda

Location: Marine Drive, Shelly Beach, za

Star Rating: 4 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 08:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Clubhouse
• Parking
• Air conditioning
• Swimming pool
• Terrace
• BBQ facilities
• Fax/photocopying
• Ironing service
• Table tennis
• Darts
• Karaoke
• Non-smoking throughout
• Board games/puzzles
• Kids' outdoor play equipment
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Television in common areas
• Free wired internet
• Golfing on site
• Playground on site
• Scuba diving on site
• Snorkeling on site
• Self parking (surcharge)
• Water park access (surcharge)
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Clubhouse
• Exercise/lap pool
• Japanese garden
• Secured parking
• Garage
• Golf cart
• Fishing nearby
• Casino nearby
• Horse riding nearby
• Swimming nearby
• Beach club nearby (surcharge)
• Beach toys
• Charcoal grill
• Paddle boating nearby

Rooms Available

• Two Bedroom Apartment

  This apartment is air-conditioned and includes a lounge with satellite TV. Enjoy a cup of tea from your terrace or patio, and for your convenience there are free toiletries and a hairdryer. The kitchen is fully equipped and there is also a dining area.

  Max Occupancy: 6 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • DVD player
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Additional toilet
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Barbecue
  • Cleaning products
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Toilet paper
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation

• Three Bedroom Apartment

  This apartment is air-conditioned and includes a lounge with satellite TV. Enjoy a cup of tea from your terrace or patio, and for your convenience there are free toiletries and a hairdryer. The kitchen is fully equipped and there is also a dining area.

  Max Occupancy: 8 (6 Adults)

  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • DVD player
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Additional toilet
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Barbecue
  • Cleaning products
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Toilet paper
  • Board games/puzzles
  • Books, DVDs, or music for children
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Hlengiwe (8/5): - Close to the mall and sea Nothing
• Kapil (8/5): -
• Leo (9/5): -
• Harisaran (1/5): Extremely Disappointing Weekend Stay at Club Hacienda - Game room which was lit at night but did not feel very safe to and from the room (darkness) From the moment we arrived, there was no electricity. They had not had electricity for over 48hrs We encountered cockroaches, and the mosquitoes kept us awake throughout the night. It was unbelievable that there was no contingency plan in place. We lost all our food and ended up incurring additional expenses during what was supposed to be a short weekend getaway. Overall, we were very disappointed.
• Deaksha (9/5): -
• Mags (9/5): -
• Lourens Vlam (7/5): Old but good - Stay was oky place is old and need a revamp Maintenance required place is very neglected
• Benjamin (10/5): - The living room couches are not very comfortable.
• Diane (4/5): Was an average stay needs a generator when it has power outage - We liked the the property it made us feel like we were at home , a home away from home The pool was green. Cats walk into your unit if the door is left open Also no electricity needs to have a generator for the price we paying
• Thembeka (10/5): - everything, the unit was clean, smelling fresh, beds were comfortable. I was peaceful and exactly what we needed
• Monica (4/5): okay - Overall the location and staff was awsome We were forced to move to a other chalet one day before we checked out
• Oosthuizen (8/5): -
• Elaine Van Niekerk1 (10/5): Excellent from beginning to end - Very helpful and friendly staff. Very quick when maintenance was required after a storm.
• Sifiso (9/5): - Lots of space. View of the ocean Location Clean bathrooms Clean bedding Too many rules about the use of the TV.
• rajiv (10/5): - Everything, from the apartment, staff, facilities. That there was a flooding in the area a day before i arrived and the fishing was bad,but that had nothing to do with the resort.
• Abigail (10/5): Excellent Stay - Convenient location. Good facilities and amenities to make the stay worthwhile. Towels and cleaning service daily which is a plus. Nothing
• Claudia (9/5): -
• Clinton (9/5): -
• Devasagaren Kistnasamy (8/5): -
• Molly (8/5): - Location was good. Could have a awning at the braai area because of the rain.
• Mbali (1/5): Racism - Racism Racism
• Cranwell (10/5): -
• Lerato (8/5): -
• Roopchand (8/5): -
• David (9/5): - The facilities where really good and there was lots of stuff for the kids to do. N/A
• Chris (9/5): - We had a great time...
• NOKUPHIWA (10/5): - Everything was perfect
• Fiona (10/5): -
• Mr RONALD (10/5): Excellent - Everything is just excellent, Victoria, nobusiso and Jnr are outstanding in their presentation to customers at club hasienda All is good
• Ashnee (5/5): not clean , needs a major upgrade on the bathroom and facilities, carports are smelly. - the access to the beach and swimming pool and shops , close proximity. whole unit needs an upgrade, the units are old and damp smell everywhere, bathrooms are outdated and old, the facilities didn't even look clean to use, for high price we paid we would expect the shower to be cleaned at least
• Dharshan (10/5): Exceptional -
• Thivani (10/5): Exceptional - It was a great family friendly home. My family and i really enjoyed our stay, having all the facilities under one made it a bouns. We really loved this place..
• Prenitha (10/5): Exceptional -
• Kim (10/5): Exceptional -
• Lungi (10/5): Exceptional -
• Sa'adah (6/5): the actual unit was good, the location not and the beach not - I was actually changed from Club Hacienda to Margate Sands due to a booking.com technical glitch. So, Margate Sands was not my first choice. What was nice was the view and the fully equipped apartment. The location - even though it is central, it was incredibly busy and noisy. The beach at margate which was the prime reason we wanted to go on holiday, was overcrowded, toilets not working and people pooping and urinating in the open. The lift was incredibly slow so we ended up walking up and down 4 floors everytime we needed to leave the place.
• Clinton (10/5): Exceptional -
• Thando (8/5): Very good -
• Samir (10/5): Exceptional -
• De (10/5): Exceptional -
• Robert (8/5): Very good -
• Gordon (9/5): Superb - Private access to beach Dassies, ducks and duikers freely roaming around Access to shops are super easy Wifi was out if order but signal was good
• Corne (8/5): Very good -
• Revesh (8/5): Very good - Spacious units, clean pool area... overall a pleasant stay. Checkout is at 10am and the cleaner came in after 9am while we were still in the unit and started cleaning up... we felt like we were being sushed out and she was.like in our private space... please make sure cleaners come after we have checked out
• Nobuhle (8/5): Very good -
• Lizwi (8/5): Weekend in Hacienda - The helpful n considerate staff. Cleanliness of the place Nothing
• Ntuli (10/5): Exceptional - Clean near the beach n mall.
• Deon (7/5): Overall we had a good time.Nice place and amenities.Very quiet - Self catering.Location was easy Too few dstv channels.The couches wernt comfortable and no tv in en suite bedroom.The window frames need attention for safety as windows dont lock properly.
• Coetzee (10/5): All perfect - Everything. On the beach. Private Nothing. Everything was perfect. I just think someone must cut the trees on the beach front as it does restrict your views of the see. And it becoming worse every year
• Bux (6/5): Pleasant -
• Welile (10/5): Place was lovely and neat it's really met the standard it's was warm and comfortable to stay there . - View of the sea and mall is walking distance and I enjoy place is nicely quite 💃 Nothing N/A
• Lindiwe (9/5): Superb -
• Jassat (7/5): Good -
• Jassat (7/5): Good -
• Jaques (10/5): Exceptional -
• Rocky (7/5): Good -
• Dharshan (7/5): Good - Friendliness of staff and location of property. Bathrooms did not have stoppers on the wash basins and did not have cup holders for toothbrushes. Bathrooms need an upgrade. The staircase to upstairs is extremely steep and extremely narrow. No bath and shower gel were provided.
• Nafisah (8/5): Very good - Comfortable and clean. Right on the beach so early morning sunrise is a must. Care free and safe for kids. Beds were comfortable we all slept well The manager was discriminating my nephew from using the swings due to his size. However he is only 11 and still a child. Other than this all else was good
• Mr (1/5): This was the first time enjoying the place for the last 5years , ended with such annomocity due to a - This was the first time enjoying the place for the last 5years , ended with such annomocity due to a feeling of been victimized by management.... This was the first time enjoying the place for the last 5years , ended with such annomocity due to a feeling of been victimized by management....Cockroaches welcomed us now for the 2nd time. We have pictures to justify.
• Govindsamy (10/5): Exceptional -
• Margie (8/5): Very good - Very nice location Staff came in very late to clean
• Jayen (10/5): Exceptional -
• Angela (10/5): A lovely stay. I would recommend this accommodation. - The excellent location and proximity to the sea/beach. Very clean and the room sizes are excellent.
• Lynette (9/5): Superb -
• Dharshan (6/5): Pleasant -
• Adv. (10/5): I’m just so impressed with Grace relaying such care and precision leadership skills to the rest of the staff who in turn - Very peaceful All is excellent
• Angela (8/5): Very good -
• Jayden (7/5): Good -
• Adv. (10/5): I are really impressed with the overall management and prompt to serve attitude of Grace. Grace has a heart of compassio - The Cleanliness and the staff allocated. All was excellent been going there now for the last 5 years
• Robyn (10/5): Exceptional -
• Justine (10/5): Good location for the rugby club, clean, spacious. - Nice spacious rooms, everything was clean and staff friendly. It would be nice to have a little jug of milk for coffee/tea in the morning. Bigger bowls for cereals.
• Lizelle (7/5): Good -
• Phillip (10/5): Exceptional - Close to the beach and shopping mall
• Kerryanne (9/5): Very nice place - Very clean and neat. Lots of activities at the property. Shops are walking distance. Nothing
• Reshika (9/5): Superb - Great location. Beaches were clean and private. Had an amazing time with my kids and family.
• Jayson (10/5): Excellent service will definitely be back. - Location was great. Friendly staff. Was the perfect stay.
• Verni (8/5): Very good - It was very clean and staff were very friendly and helpful 🙂 The bed and pillows were very uncomfortable.and hard. Definitely need to improve on this
• Chanelle (9/5): Superb -
• Tristan (8/5): Very good -
• Shevaun (7/5): Good -
• Remon (2/5): Your money is better spent elsewhere. The management here don’t realise whilst we pay to be there ,they are paid to be t - The location was excellent and it was generally well maintained with some dated fixtures but all workable. The management was rude and didn’t handle a booking mixup on their end well. After some heated words and being made to feel quite insignificant we were made to check into a different unit after had already been 3 days into our 7 day stay. A check in thereafter may have saved face but no management showed up to even ensure we had settled into our new cabin and all was well. Sure enough on checkout by 10:05 there she was at the door reminding us checkout was at 10am without consideration of the fact that she cost us 3 hours earlier in our stay which meant us missing certain tours we had on the day.
• Mulqueeny (10/5): Exceptional -
• Hamman (10/5): Exceptional - Clean and good seaview None
• Nondumiso (9/5): Superb -
• Andile (10/5): Exceptional - The staff was very friendly and helpful, the place was clean and comfortable. Perfect stay, we are definitely booking again when we visit the area 👌 ✨️
• Nimallen (1/5): Bad - No dishwasher or washing service. Old furniture and fittings. Poor quality TV. Lots of bugs in the room. Did not feel clean
• Pheagane (8/5): Very good - The place was close to the ocean, shopping complex and mall. Loadshedding
• Pinky (10/5): Exceptional - Staff was welcoming, bed was comfortable, near there mall , everything was perfect, I will book again Nothing
• Sinenhlanhla (9/5): Superb -
• Pinky (10/5): Exceptional - I liked everything there , appartment was clean, towels, near to shopping mall, Manager was welcoming, Nothing
• Anonymous (8/5): Very good - Cockroaches
• Dharshan (8/5): Our towels were removed from the unit and not replaced. - This is a self catering resort. Breakfast is not provided. The location was excellent close to the beach and the shopping malls and within easy access to the main attractions. There was no one at the property to hand us the keys. Eventually after constant hooting the security guard arrived with the keys and the check in documents. Booking.Com needs to inform prospective guests whether a shower or bath tub is in the units. This is extremely important if there are disabled guests who are unable to get into the bath tub. Only after our payment was taken on a non-refundable basis were we told that the two bedroom units did not have showers.
• Jeanette (8/5): Very good -
• Bulletjie (10/5): Exceptional -
• Renolan (10/5): Exceptional - Everything was excellent, staff is extremely welcoming and helpful, my family really loved their stay wish we could have stayed longer.
• Clinton (10/5): Exceptional -
• Dharmalingam (10/5): Exceptional -
• Trevon (10/5): Exceptional -
• Abdullah (9/5): Superb -
• Ramballi (10/5): Exceptional -

Photos