Mesón de la Luna Hotel & Spa

Name: Mesón de la Luna Hotel & Spa
Address: Calle 26 No 216, Mérida, mx

Location: Calle 26 No 216, Mérida, mx

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Luxurious Accommodations
Mesón de la Luna Hotel & Spa, nestled in northern Mérida near Plaza Altabrisa Shopping Centre, offers elegant air-conditioned rooms with complimentary Wi-Fi and satellite TV. Each room is equipped with modern amenities including a minibar, safety-deposit box, and ironing kit for your convenience.

Relaxing Spa Services
Indulge in ultimate relaxation at our spa featuring a rejuvenating hot tub and massage services to unwind after a day of exploring the city.

Culinary Delights
Savor the flavors of Mexico at our on-site restaurant serving a delightful breakfast buffet and authentic Mexican cuisine. After a day of sightseeing, unwind at the bar with a refreshing drink or enjoy a game of pool.

Book now to experience the perfect blend of comfort and luxury at Mesón de la Luna Hotel & Spa.

Important Information

Please note an extra charge will apply for children 11 years old or older, sharing bed with adults.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Hot tub/Jacuzzi
Car hire
Massage services
Packed lunches
Currency exchange
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
Concierge service
Grocery deliveries
Wheelchair accessible
Public Bath
Outdoor furniture
Fruits
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Pub crawls
Happy hour
Cooking class
Supervised childcare/activities
Shopping on site
Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Playground on site
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Beach umbrellas
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Private picnics
Art gallery on site
Wine release events
Reception hall
Exercise/lap pool
Japanese garden
Secured parking
Health or beauty spa nearby
Swimming nearby
Guest education on local ecosystems and culture
Vegetarian menu options available
Bulk dispenser for toiletries
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Superior King Suite

This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as garden views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Private bathroom
- Dressing room
- Satellite channels
- Tile/marble floor
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
King Suite with Spa Bath

This suite's special feature is the hot tub. This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Featuring a terrace with garden views, this suite also provides air conditioning and a flat-screen TV with cable channels. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Private bathroom
- Dressing room
- Satellite channels
- Tile/marble floor
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
Standard Room, 1 King Bed

1 King Bed
Overlooking the city

Relax - In-room massage available
Internet - Free WiFi
Entertainment - 40-inch TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), and room service (limited hours)
Sleep - Premium bedding and bed sheets
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Smoking
Room is accessed via exterior corridors

Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Access via exterior corridors
- In-room massage available
- Free WiFi
- Smoking
- Bedsheets provided
- Soap
- Laptop-friendly workspace
Premium Suite, 1 Bedroom, Kitchenette, Garden View

1 King Bed
689-sq-foot room, located on the top floor, garden views

Layout - Bedroom and living room
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 40-inch TV with satellite channels
Food & Drink - Kitchenette with refrigerator, microwave, and cookware/dishware
Sleep - Bed sheets
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Access via exterior corridors
- In-room massage available
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Location - top floor
Executive Studio Suite, 1 King Bed, Refrigerator, Garden View

1 King Bed
431-sq-foot room, located on the top floor, garden views

Relax - In-room massage available
Internet - Free WiFi
Entertainment - 40-inch TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), and room service (limited hours)
Sleep - Bed sheets
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Access via exterior corridors
- In-room massage available
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Location - top floor
Standard Room, 2 Double Beds, City View

2 Double Beds
323-sq-foot room with city views

Relax - In-room massage available
Internet - Free WiFi
Entertainment - 40-inch TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), and room service (limited hours)
Sleep - Bed sheets
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Ceiling fan
- Access via exterior corridors
- In-room massage available
- Free WiFi
- Bedsheets provided
- Soap
- Laptop-friendly workspace
Deluxe Studio Suite, 1 King Bed, Hot Tub, Garden View

1 King Bed
431-sq-foot room, located on the top floor, garden views

Relax - Indoor private hot tub; in-room massage available
Internet - Free WiFi
Entertainment - 40-inch TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), and room service (limited hours)
Sleep - Bed sheets
Bathroom - Jetted bathtub and separate shower
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Jetted bathtub
- Ceiling fan
- Access via exterior corridors
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Private spa tub
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Location - top floor
Executive Room, 1 King Bed, Refrigerator, Garden View

1 King Bed
Soundproofed room

Relax - In-room massage available
Internet - Free WiFi
Entertainment - 40-inch TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), and room service (limited hours)
Sleep - Bed sheets
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Access via exterior corridors
- In-room massage available
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
Executive Room, 2 Double Beds, Refrigerator, Garden View

2 Double Beds
366-sq-foot room with garden views

Relax - In-room massage available
Internet - Free WiFi
Entertainment - 40-inch TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), and room service (limited hours)
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors and room/bed type depends on availability at check-in

Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Room and bed type depend on availability check-in
- Bedsheets provided
- Soap
- Laptop-friendly workspace
Standard Double Room with Two Double Beds

Featuring free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin room features a flat-screen TV with cable channels, a wardrobe, a safe deposit box, a dressing room as well as city views. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Fan
- Private bathroom
- Dressing room
- Satellite channels
- Tile/marble floor
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Shower chair
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
Deluxe King Suite

This spacious suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a dining area as well as garden views. The unit offers 2 beds.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Microwave
- Private bathroom
- Dressing room
- Satellite channels
- Sofa
- Tile/marble floor
- Dining area
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
Superior King Room

Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as garden views. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Private bathroom
- Dressing room
- Satellite channels
- Tile/marble floor
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Shower chair
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
Standard Double Room

Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a wardrobe, a safe deposit box, a dressing room as well as city views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Fan
- Private bathroom
- Dressing room
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Shower chair
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Key access
- Key card access
- Window
- Free gym access
- Concierge services
- Single-room air conditioning for guest accommodation
Standard Double Room

Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a wardrobe, a safe deposit box, a dressing room as well as city views. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Fan
- Private bathroom
- Dressing room
- Satellite channels
- Tile/marble floor
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Shower chair
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
Standard Double Room With Two Double Beds

Offering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with cable channels, a wardrobe, a safe deposit box, a dressing room as well as city views. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Fan
- Private bathroom
- Dressing room
- Satellite channels
- Tile/marble floor
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Books, DVDs, or music for children
- Pool towels
- Bottle of water
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
Superior Deluxe Room with Mini Refrigerator and Garden View, 2 double beds

The spacious double room offers air conditioning, a tea and coffee maker, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Private bathroom
- Dressing room
- Satellite channels
- Tile/marble floor
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Shower chair
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Key access
- Key card access
- Window
- Free gym access
- Concierge services
- Single-room air conditioning for guest accommodation

Guest Reviews

HERNANDEZ RUIZ (6/5): Conforme - Su ubicación No es como las fotos, los ascensores no tiene aire acondicionado, el desayuno es malo, debería tener mayor variedad
JOSÉ (8/5): - La ubicación
Merced (10/5): -
Ramos Martinez (10/5): - La habitación, alberca y desayuno
JOSE DZUL (8/5): Buen hotel, personal amable y muy buena ubicación - La ubicación cerca de la plaza y comercios
Dolores (8/5): -
Hugo (7/5): - Las recamaristas hicieron mucho ruido en el pasillo desde 8:00 am, no dejaron dormir
ANDRES ARTURO (10/5): corta pero excelente - No desayunamos en el Hotel sin comentarios
Karla Alejandra (8/5): -
Karla Alejandra (8/5): - La atención Que te cobran por persona, cuando se supone que por habitación son máximo 4 personas en cualquier hotel, ya había reservado anteriormente habitación estándar doble y me daban habitación buena, y esta vez volvi a reservar la misma y me dijeron que era del lado de las habitaciones viejas, me tuvieron que cambiar a otra de las nueva pero tuve que pagar más 🙄🙄🙄 luego te dicen que si reservas desde su pag te hacen otro descuento y no es verdad ni hacen descuento
Jose Miguel (7/5): - Desayuno poco variado y sencillo
Party Chief (10/5): -
Violeta (10/5): Bonita alberca - La alberca, muy limpia
Party Chief (10/5): -
Pedro (10/5): -
Frances (7/5): Bueno pero tienen que mejorar la limpieza - la atencion del person es realmente increible y amable, siempre estan dispuestas y de buen humor a la hora que sea siempre al pendiente de ti HORRIBLE la limpieza de las cobijas, estaban llenas de cabellos pero mechones completos, pedi que lo cambiaran y cuando desfunde las sabanas tambien tenian manchas,de verdad horrible, y el restaurante es caro, lento y malo no lo recomiendo. El internet tampoco fue de lo mejor
Crisanto (10/5): - La ubicación excelente
Cuevas (10/5): - El hotel es muy tranquilo. La comida del restaurante muy buena
Jenny (9/5): -
carmen o (9/5): - El baño no tiene extractores/ ventiladores para los olores ❗️
Roberto Isaac Lara Novelo (9/5): - Todo Un poco de ruido a cuánto su personal, Pero fuera de eso, si trabajan un poco en los ruidos fuese excelente
Maria Guadalupe (10/5): Confortable, limpio y seguro!! - Desayuno muy completo y delicioso
Norman (9/5): Very convenient for medical checkups - Perfect for Hospital visit Breakfast buffet experience
Maria Guadalupe (10/5): Confortable y seguro - Desayuno delicioso, personal muy amable, limpieza.
jazmin (8/5): -
Miranda (10/5): -
RX (10/5): -
Rafael (8/5): -
JoeM (7/5): OK stay near the bus station - The location next to the ADO bus station we were leaving from was the reason we chose this hotel. Nice rooms, and a very nice rooftop terrace to enjoy a drink in the evening. Staff wasn't very friendly, they were all very formal and stiff. Breakfast buffet was supposed to start at 7am (important for us since we had a 7:30am bus), but it wasn't ready until 7:10. Location isn't close to anything except the ADO Las Brisas bus station.
Karla Alejandra (10/5): - Las indicaciones las camas y todo muy comodo
AA Ucandzul (10/5): -
HILDA CECILIA (8/5): - hay una fuga de agua adentro del escusado toda la noche oímos la gotera habitaciones 312 y 308
JOSE DZUL (9/5): Cumpló mis expectativas - El desayuno muy bueno La regadera tenía una gotera
Jeroen (4/5): -
Godief (10/5): - Perfect location, excellent service!
Venus (10/5): Excelente - Fuimos por un tema de salud, la ubicación excelente está frente al Star Medica La ubicación
Erika Janeth (10/5): - The staff is very helpful, friendly, approachable and the place is in a great location walking distance to the mall and restaurants 👍👍👍👍👍
Jaime (10/5): - Gracias
Mafer Jimenez (7/5): - La ubicación y facilidad para el acceso a la plaza que queda enfrente. Las camas y almohadas no las sentí cómodas.
DIANA (9/5): -
Martha (10/5): - El personal del hotel muy amable! Las habitaciones amplias!
Giacomo (9/5): -
Sheehan (10/5): -
Nisha (9/5): -
Nisha (9/5): -
John (8/5): - Good location, clean, safe, good parking, nice gaeden.
ANSELMI (9/5): Como siempre, un sitio muy agradable y de alta calidad - La buena atención y servicio. La comida es excelente Sin comentarios
Gonzalez (8/5): -
franknP8563BI (10/5): Clean comfortable and friendly hotel. - It is an excellent place to stay during your visit to Merida. It is comfortable it is clean and it is very friendly. But you are there make sure you visit the rooftop to get a spectacular view of the city. For those of you that are seeking medical treatment this hotel is right across the street from one of the top hospitals. I do plan to return.
Maria (10/5): Very convenient location, close to hospital. - Beds were comfortable
Gomez (9/5): -
saadi (9/5): -
Ariana Marisol (10/5): - Todo excelente... incluso el trato del personal es increíble! Y la comida uff ni se diga....Obviamente volvería sin dudar a este hotel...❣️
toñito (9/5): - Todo excelente la verdad la comida el roof, execelente, muy recomendable La tele no es Smartv y pues creo que es ese aspecto deberían de mejorar ya que es un hotel muy bueno
Sara Adriana (10/5): - Las instalaciones súper limpias, el personal siempre muy amable y accesible.
Carlos (10/5): - Excelente servicio de todos los meseros de los restaurantes, de los empleados de servicio de limpieza, de recepcion, en general muy amables y el hotel esta en excelentes condiciones.
JP (8/5): - Very far from anything except a hospital. I suppose it’s fine if you are going for outpatient surgery but there is nothing to see in the area. The pool only has 4 chairs and the food and drink prices are absurd even for Merida
Sergio A (10/5): - Está bien ubicada, cerca de los hospitales de especialidades y plaza Altabriza, muybuena la atención del personal.
Maria yolanda (10/5): - Todo muy bien
Aarón Mauricio Vázquez (10/5): - Muy buen lugar para hospedarse y relajarse.
Ariadna (9/5): Loved it and I’ll be back but I won’t eat breakfast there - Location Breakfast buffet. Cold and tasteless.
Chascoop (10/5): Excellent Stay - We are from the area but stayed overnight when our power went out. We do travel around Mexico on a regular basis and this is one of the nicest hotels we have encountered. Large rooms with large bathrooms. It was the small things that were special... two bath towel holders, hand-held shower head, reading lights, etc. All for a very good price. It would have been nice if the receptacles next to the beds had USB ports. Nothing else.
gabriel (10/5): - Perfecto
Maria Sofia (8/5): - Es un hotel muy limpio, con personal amable, lo que está mal es que habiendo cafetera en el cuarto solo te den el primer café y los demás te los cobren.
Rissela (8/5): GOOD - LOCATION GOOD EVERYTHING WAS GOOD
Lorena (8/5): - Amables y buen servicio
Malena (4/5): - Staf was very kind. But, my room was dirty. The shower didn't have door. It's far away from town
Heather (4/5): Will not return or recommend - Staff tried to resolve issues since they avoided refunding. Spoke good English which helped with communication Bad wifi. Requested refund for the rest of nights after 1st night, to early checkout to book elsewhere the other nights due to necessity of wifi to work but ignored, got an ethernet cable eventually after 2nd night.Toilet flushing issues. Hotel is not a 5 star. There is no SPA. Housekeeping didn’t come unless I stalked. Thou stayed in the newer part of hotel it is still aged. Requested meal heated, it was done in the styrofoam container rather than removed to a plate. I had to throw away since I couldn’t give my children, as it was inedible with burnt plastic and styrofoam in the food. All a great disappointment, bought 2 rounds cocktails and both were lacking the alchohol.
Maria de Lourdes (10/5): - Muy buena opción, excelente ubicación, tiene estacionamiento y me gusto mucho el servicio y la amabilidad de la gente.
Edgar (4/5): Pésima actitud en la recepción del hotel - El recepcionista bastante NECIO y TERCO y sin disponibilidad de ayudar para corregir un error cometido por HOTELES.COM
Samuel (10/5): - Comodidad
Sergio A (8/5): - Habitaciones amplias y cómodas, el trato del personal bueno, solo tuve un problema con el agua caliente de la regadera que salia casi fria solo una noche.
Richard (8/5): - Updated room. Great location.
Francisco (2/5): - Muy mal servicio
Karla (5/5): Passable -
Sanford (6/5): Pleasant - Pool was not available. Not sure why the word spa is included. I was not aware of any spa there.
R103WRveronicar (10/5): Excellent for Medical, Shopping or Concerts. - Excellent location Friendly staff and very helpful Has a Hospital and a Mall at walking distance. Pharmacy downstairs and Starbucks across the street. Close distance from the concerts. Easy access to transportation. Food is delicious. Buffet breakfast with all the Mexican style...hand made tortillas and meats as well as traditional breakfast. Restaurant opens until late.
Erin (8/5): Very Nice. I always stay there on my trips to Merida -
Sally (8/5): Great stay, and will be back. - Very welcoming. Staff very freindly. Nice to have 2 restraunts on site. Nice pool area. Very convenient to the dental office that we were visiting. The elevator was extremely small - ended up always taking the stairs - good for fitness as we were on the 5th floor, but some people may struggle.
Tina (8/5): Very good -
Eduardo (10/5): - Excelente
Sherwood (7/5): Good -
Mary (10/5): Great location for my purposes - Had supper and it was amazing Can't think of anything
Maria de Lourdes (8/5): - Está bien ubicado, limpio y los cuartos son amplios.
Sarahí (10/5): - Excelente
Jose (5/5): Passable - Staff was courteous and very friendly. The rooms that were paid for were not the Deluxe that Booking announced and what I wanted/selected. Rooms were normal in the old part of the old building, when asked the staffed they said that was what it was on the booking. Will definitely not recommend nor stay here again. Beds were old and hard to sleep, all 7 of us got back pain from the bad beds.
Blanca (10/5): - La gente es muy amable La propiedad es sencilla y muy limpia
Maria (9/5): WONDERFUL - I have been coming here for about 15 yr. I love the place. The food, the people it's wonderful!!! On this occasion, however, we had ants in everyone of our rooms. Ants on our things and food, NOT GOOD. The other thing is that they have not corrected their issue of water getting out of the shower area and flooding the rest of the bathroom. That also, has got to be fixed!!
Richard (10/5): - Not many of the employees spoke English in the ones that did very little but they were still very helpful the restaurant staff was amazing, very clean rooms.
Leah (8/5): Very good -
Frik (9/5): Superb - Was at starmedica hospital, its literally right across. Staff nice, very big room, great price
Maria Fernanda (6/5): - El hotel está muy venido a menos, mala calidad de toallas, sábanas, decoración en mal estado, frente a un hospital, huéspedes algunos enfermos. No es recomendable para vacacionar
Maria (7/5): Standard rooms in a standard hotel. - If location is everything, it scores a TEN for those traveling regionally, directly across from the regionally famous Star Medica, a private hospital complex; and the Altabrisa shopping mall with mainstays such as Boston’s; Italian Coffee; and the relatively good Chinese entry: PFChangs. The staff is friendly, well informed and efficient. The rooms need a few more amenities and attention but overall it comes out pretty well. 7.5 out of 10. Warmer linens are needed. And a tap faucet in the bathtub.
Carla (8/5): very practical stay good if you spend most of the time out and about - excellent service, location and sparkling clean… Good restaurant/bar beds/linen just basic
Norman (8/5): Very good - Price is ok. Rooms are clean The lift is very slow. Food is fair
georgina (6/5): - El hotel esta bien, solo el servicio deja mucho que desear, no hicieron el cuarto un día y nadie nos supo decir por que, el sanitario no funcionaba correctamente.
Thomas (10/5): Exceptional -
VERONICA (10/5): DE LUJO - EXCELENTE SERVICIO, ESPERO ESTAR DE NUEVO A MEDIADOS DE ENERO 2025
Alina (10/5): A decent place to crash - Overall was good but at the check out the person from the lobby asked me to wait until they check the room to see if I broke or stole something. Which is the first time ever I see this!!
Guillermo (8/5): Very good -