Caramel, A Grecotel Resort to Live
Location: Adele, Adelianos Kampos, Rethymno, Crete Island, 27050, Rethymno, GR
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Immerse yourself in luxury at Caramel, A Grecotel Resort To Live, where relaxation and recreation intertwine seamlessly.
Indulge in Relaxation
Pamper yourself with rejuvenating onsite massages and facials, designed to refresh body and soul. Unwind by the outdoor pool or stay active in our fully equipped fitness center, ensuring your stay is both restorative and invigorating.
Culinary Delights
Savor international cuisine at our Main Restaurant or opt for convenient room service during limited hours. Begin each day with a complimentary buffet breakfast that fuels your adventures in Rethymno.
Comfort and Convenience
Enjoy the modern comforts of our 69 individually decorated guestrooms, equipped with luxurious amenities such as 42-inch plasma TVs, minibars, and complimentary Wi-Fi. Additional conveniences like dry cleaning, concierge services, and a roundtrip airport shuttle make your stay effortless.
Book your unforgettable getaway today!
Important Information
- Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Cashless payment methods are available for all transactions.
Policies
Check-in: 03:00 PM - anytime
Check-out: 11:00 AM
Amenities & Facilities
- Free breakfast
- Fitness facilities
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Concierge service
- Wheelchair accessible
- Fitness facilities
- Supervised childcare/activities
- Conference space
- Bicycle rentals nearby
- Scuba diving nearby
- Library
- Free breakfast
- Safe-deposit box at front desk
- Multilingual staff
- Limo or town car service available
- Smoke-free property
- Pool umbrellas
- Tours/ticket assistance
- Snack bar/deli
- Free self parking
- Airport transportation - pickup (surcharge)
- Beach umbrellas
- Beach cabanas (surcharge)
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Beach yoga on site
- Free buffet breakfast
- Horse riding nearby
Rooms Available
-
Villa, 2 Bedrooms, Private Pool (Caramel)
2 King Beds
807-sq-foot room with garden views
Layout - 2 bedrooms
Relax - Private pool
Internet - Free WiFi
Entertainment - 42-inch plasma TV, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Private pool
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
-
3 Bedroom Beach Villa Private Pool
3 King Beds and 1 Twin Sofa Bed
1776-sq-foot room with sea views
Layout - 3 bedrooms and living room
Relax - Private pool
Internet - Free WiFi
Entertainment - 42-inch plasma TV, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 7 (6 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Private pool
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
-
4 Bedroom Beach Villa Seafront
4 King Beds and 1 Twin Bed
1776-sq-foot room with beach views
Layout - 4 bedrooms, living room, and sitting area
Internet - Free WiFi
Entertainment - 42-inch plasma TV, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 3 bathrooms, shower, bathrobes, and slippers
Practical - Desk, safe, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 9 (8 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
-
Villa, 2 Bedrooms (Caramel)
2 King Beds
Overlooking the garden
Layout - 2 bedrooms and living room
Internet - Free WiFi
Entertainment - 42-inch plasma TV, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
-
Junior Suite, Sea View
1 King Bed
Overlooking the sea
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch plasma TV, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
-
Deluxe Family Suite.
1 King Bed and 2 Twin Beds
538-sq-foot individually decorated room with city and garden views
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - 42-inch plasma TV, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
-
Caramel Maisonette
1 King Bed
484-sq-foot room with garden views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch plasma TV, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
-
3 Bedroom Villa Private Pool & Garden
3 King Beds and 1 Twin Bed
125-sq-foot room with garden views
Layout - 3 bedrooms and living room
Relax - Private pool
Internet - Free WiFi
Entertainment - 42-inch plasma TV, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Private pool
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
-
Junior Suite (Caramel)
1 King Bed
430-sq-foot room with garden views
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 42-inch plasma TV, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
-
Caramel Suite
1 King Bed
538-sq-foot room with sea views
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 42-inch plasma TV, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
-
Junior Suite Private Garden
1 King Bed and 1 Twin Sofa Bed
377-sq-foot room with garden views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch plasma TV, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
-
Deluxe Bungalow Suite Private Pool
1 King Bed and 1 Twin Sofa Bed
592-sq-foot room with pool views
Layout - Bedroom, living room, and sitting area
Relax - Private pool
Internet - Free WiFi
Entertainment - 42-inch plasma TV, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Private pool
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
-
Deluxe Bungalow Suite
1 King Bed
538-sq-foot room with garden views
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 42-inch plasma TV, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
-
3-Bedroom Beach Villa Seafront
3 King Beds and 2 Twin Beds
1130-sq-foot room with beach views
Layout - 3 bedrooms and living room
Internet - Free WiFi
Entertainment - 42-inch plasma TV, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 8 (6 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
-
2 Bedroom Beach Villa Seafront
2 King Beds and 1 Twin Sofa Bed
807-sq-foot room with sea views
Layout - 2 bedrooms, living room, and sitting area
Internet - Free WiFi
Entertainment - 42-inch plasma TV, satellite channels, and DVD player
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, shower, bathrobes, and slippers
Practical - Safe, phone, and iron/ironing board (on request); rollaway beds (free) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Soap
Guest Reviews
- Christian (8/5): - Wenn nicht dieser frustrierende Vorfall gewesen wäre, hätten wir die volle Punktezahl geben können. Am Anreisetag zeigte man uns beim Check-In unser Zimmer. Ich merkte sofort, dass es nicht die Zimmerkategorie war, die wir gebucht hatten und es wesentlich kleiner war. Wir hatten die “Deluxe bungalow suite” gebucht und das “Maisonette caramel” Zimmer bekommen. Es war schon auch schön, aber es hatte einen sehr kleinen Balkon. Wir hatten eine Terrasse mit kleinem Garten gebucht. Wir waren direkt verstimmt, als wir feststellen mussten, dass die gebuchte Kategorie online noch verfügbar war. Eine Doppelbelegung war also nicht der Grund. Man darf nicht vergessen, dass es sich hier um ein gehobenes 5-Sterne-Hotel handelt. Ich hab das Zimmer noch am selben Abend reklamiert und bekam von der Rezeption Ausflüchte zu hören. Ich hätte mir hier mehr Ehrlichkeit gewünscht. Ich sagte sofort, dass wir das so nicht hinnehmen würden. Zunächst bekamen wir als Entschädigung einen Gutschein für ein A la Carte Abendessen und die Info, dass wir in zwei Tagen umziehen dürfen. Das war dann auch der Fall und wir bekamen sogar ein Upgrade in Form eines eigenen Pools. Das Personal war die ganze Zeit über sehr freundlich und sie bemühten sich wirklich das Problem schnell zu lösen. Der Urlaub konnte gerettet werden. Wir fanden das Ganze dennoch sehr unnötig. Leider gefiel uns auch der Strand nicht, sodass wir die Region auf Kreta nicht erneut buchen würden. Das Hotel selber ist aber wirklich wunderschön.
- Eveliina (8/5): - Upea hotelli ja kokemus. Siistiä, kaunista, hotellin alue monipuolisempi, vihreämpi ja hyvällä tavalla pienempi kuin kuvista voi odottaa. Parasta oli henkilökunnan aito, sydämellinen ystävällisyys. Majoituksemme aikana kaikki sujui, mikään ei ollut rikki tai puolitiessään, kaikki puhdasta. Runsas aamiainen oli loistava. Locanda-ravintola tien toisella puolella mainio. Palaamme varmasti, jos vielä tulemme Kreetalle!
- Brian (8/5): - Quite and relaxing.
- Jens (10/5): - Perfekte Unterkunft, super Personal, immer aufmerksam, freundlich und hilfsbereit. Die Anlage und auch das Zimmer sind sehr gepflegt, Sauberkeit wird groß geschrieben. Wir konnten uns wunderbar erholen
- LUCAS (6/5): Our stay at Caramel had both highlights and points - The check-in experience, handled by Iwanda, was excellent — warm, professional, and efficient. The property itself is very beautiful, with good food and a Kids Club offering plenty of engaging activities for children. However, we noticed a significant presence of ants in the room, which detracted from the overall comfort. More importantly, the hotel’s unwillingness to extend the check-out time — fixed at 11:00 AM — for guests with flights later in the day was disappointing. The only alternative offered was a 30-minute shower slot before departure. As frequent guests of luxury hotels around the world, we have never encountered such a rigid approach, especially in a property of this category. If this is indeed the hotel’s intended policy, it is an important factor for travelers to consider when choosing their stay.
- Marvin (10/5): - 10/10 Hotel. Selbst in der Hauptsaison hat sich das Hotel angefühlt als ob man in der Nebensaison da ist. Das Essen hat Sterne Niveau, absolut top
- Jennifer (6/5): - We were there to relax during a wedding we were attending. Never antipated the place to be overrun by children. we could not even get in the pool.
- Ernie (10/5): - This is a beautiful Crete hotel. Old world ferl and charm . Very nice people. Cant go wrong
- Tatiana (10/5): - The exquisit stay
- Henrik (10/5): - We stayed in the garden apartment with our son. Everything was great. We especially enjoyed the great food, the service and the care for children at this accommodation. The kids club was really something which offered a lot for little ones (ours is 3) and we always felt comfortable around the facilities. We felt that the massage was a bit expensive for what it was.
- Luis (10/5): - Amazing service
- Sigrid (10/5): - Alt var perfekt
- Monica (10/5): Beautiful hotel - Gorgeous hotel, service was perfect. Any little problem that could have been solved was immediately fixed by staff. Public areas and rooms were immaculately clean. Best hotel breakfast I’ve ever seen with 30 trays of hot and probably 50 cold dishes. Pool area and beach were lovely and relaxing. The one warning I would have is that the pool area is very slippery and dangerous. There are few handrails (really only one) so it’s hard to enter and exist safely. I saw several people slip. I would recommend visiting other local hotels for lunch and dinner. The restaurant is nice but is very expensive relative to the local area.
- Monica (10/5): Beautiful hotel - Gorgeous hotel, service was perfect. Any little problem that could have been solved was immediately fixed by staff. Public areas and rooms were immaculately clean. Best hotel breakfast I’ve ever seen with 30 trays of hot and probably 50 cold dishes. Pool area and beach were lovely and relaxing. The one warning I would have is that the pool area is very slippery and dangerous. There are few handrails (really only one) so it’s hard to enter and exist safely. I saw several people slip. If food is not included in your rate I would recommend visiting other local hotels for lunch and dinner. The restaurant is nice but is very expensive relative to the local area.
- Patrick (10/5): - Superbe hôtel de 70 suites seulement, toutes récentes et superbes. Accueil personnalisé exceptionnel. Excellente animation musicale jazz le soir. Seuls le bar manque vraiment de chaleur et de tapas apéro, le dîner est vraiment trop cher pour un buffet, et un employé de piscine a vraiment été inconvenant.
- RISE (10/5): - Beautiful hotel located midway between Heraklion and Chania. Loved the beach and restaurant. Our room was amazing with our own pool and fireplace in our private outdoor area. Staff couldn't have been nicer. Loved Rethymno's old town which was a short cab drive away. Would highly recommend this hotel.
- Marcel (10/5): - Excellent service and staff so nice! Super kids friendly but also good for adults and couples.
- Mauricio (10/5): - Great property and staff, access by car could be better indicated from the road.
- Nikunj (10/5): - Amazing stay with very good facilities for the families. The staff in the kids club was fabulous and kept the kids wanting to go back. Also loved the kids buffet in the afternoon Aside from family facilities the restaurant served very good food, the pool and beach was great as well The service on the beach could do with a little improvement in terms of people serving
- Maria (10/5): - This is a spectacular property with an incredible team of people that took care of our every need! We loved our stay here and would definitely come back. I will miss the wonderful staff who made us feel like home.
- Claudia (10/5): - A beautiful hotel. The staff is very polite, helpful and friendly. We enjoyed our stay a lot and will certainly come back to Caramel. Thanks!!!
- Verified traveler (8/5): Expensive but good and quite - The hotel is new and has all the facilities you need for a hotel. It is quite and with a lot of space. The food could be better according to the price level of the food.
- Anna (10/5): - Great hotel with excellent service. Feels like coming home. A minus point is unpleasant bottom is the sea. There are much better beaches on the island
- Emma (10/5): - I loved everything about this hotel; from the ”welcome!” to the ”hope to see you soon again!” Very friendly staff, excellent housekeeping and absolutely stunning rooms and gardens. Located right on the beach, and has a really nice poolarea. It is familyfriendly but even still a nice, quiet luxurious hotell. I was upgraded to a room with a terrace with a jacuzzi (that I never got around to use, sadly) and I could never ask for a lovelier room! The gym is one area that could improve; it is on the smaller scale and it lacked music and atmosphere. This vacay will stay with me for a long time. Yes- it is pricey but worth every penny.
- ANDRZEJ (10/5): Odpoczynek na wysokim poziomie. - Fantastyczny hotel ! Wysoki standard obsługi i serwisu na każdym poziomie. Od personelu pomocniczego, przez gastronomię do osób zarządzających. Polecam serdecznie wszystkim ceniącym wygodę, spokój i wysoki poziom usług.
- Elizabeth (10/5): - As it was early April, the hotel was reasonably quiet. The whole area of the hotel and pool was very relaxing and super clean. Staff service in EVERY area of the hotel was first class: Front of house, Housekeeping, Dining, Pool and Bar areas, the young man who delivered drinks to the room and those who helped with luggage. It is obvious that careful attention is given to the recruitment and training of staff as, without exception, every member of staff was friendly and most attentive to whatever request we had.
- Francine (10/5): - Excellent séjour, endroit sublime, personnel accueillant , aimable et efficace
- Sabine (10/5): Grosszügig gestaltetes Resort mit tollem Service - Das Caramel Boutique Resort Hotel verfügt nicht über allzu viele Zimmer, dennoch ist die Anlage grosszügig gebaut. die Zimmer sind geräumig und modern, aber eher spartanisch eingerichtet. Etwas mehr Ablagefläche und Stauraum wäre praktisch. Die Zimmer sind insgesamt sauber und gepflegt. Besonders erwähnenswert ist der durchgängig freundliche Service. Alle Mitarbeitende sind sehr aufmerksam und man fühlt sich zu jederzeit willkommen und gut aufgehoben. Sowohl das Frühstücksbuffet wie auch das Buffet zum Nachtessen sind sehr gepflegt und umfangreich. Die Speisen sind qualitativ hochwertig und sehr ansprechend präsentiert. Beim Abendessen dürfte es etwas mehr Abwechslung haben, die Speisenauswahl ist nach einigen wenigen Tagen mehr oder weniger immer wieder die gleiche. Die Liegen am Strand sind insgesamt eher knapp bemessen. An einzelnen Tagen kam es vor, dass bereits kurz nach 10 Uhr alle Liegen besetzt sind. Obschon das Hotel beim Einchecken explizit darauf hinweist, dass das Reservieren der Liegen nicht gestattet ist, wird dies leider auch hier nicht konsequent umgesetzt. Schade, dass man nicht den Mut hat, die immer gleichen mühsamen Gäste zurecht zu weisen. Am Strand sind Badschuhe unbedingt empfohlen bzw. nötig für den Einstieg ins Meer. Es hat zahlreiche grosse und scharfkantige Felsplatten im Meer. Und bei starkem Nordwind ist das Baden im Meer verboten. Diesen Vorgaben muss unbedingt Folge geleistet werden, die Strömung ist dann wirklich heimtückisch.
- Vanessa (10/5): Parfait - Séjour parfait, personnel exceptionnel, serviables, gentils. Nourriture excellente ! Hôtel calme et reposant. Prix un peu élevé même si la période était haute, mais nous ne sommes pas déçus, nous reviendrons avec certitude, cet endroit nous manque déjà!
- Verified traveler (8/5): - tout etait parfait sauf à la plage ou les tablettes devraient etre nettoyées.
- Verified traveler (10/5): Fantastisk hotel - Dejligt hotel. Lækker strand, fantastiske faciliter. Uovertruffen mad og virkelig god service
- Walter (10/5): - Excellent resort with great management and exceptional service crew - friendly, paying attention, solution oriented. We already stayed several times and we’ve never been disappointed - on the contrary. Great place to relax, enjoy family live with kids (excellent kids club) and Greek cuisine. Highly recommended!
- Verified traveler (10/5): - Big small property. Very quiet and relaxing Service amongst the best I have enjoyed
- Verified traveler (10/5): - Extrem freundliches Personal. Maitre Oggy Antic löst jede Bitte mit Kompetenz.
- Laura (8/5): Amazing hotel, a few minor tweaks from perfect - Beautiful hotel, amazing food, and staff very friendly. The local area isn’t quite as lovely and so the hotel could perhaps benefit from hosting a little more entertainment/activities. Would also be nice if boards could be purchased rather than just bed and breakfast.
- Verified traveler (10/5): Nice place - Staff are excellent, very warm welcoming and helpful. Those on reception, by beach, at restaurants, entertainers and the cleaners were great, exceptional service. Rooms are nice, very comfortable clean and beautifully designed (but shower screens could be longer). Breakfast is tasty and varied. Mountain tea and Cretan food were lovely. Beach is ok, but very rocky. Beach by rethymnon town is better. Can see snow capped mountains from beach. Hotel is nice for families. Hotel was full of lots of well-heeled families with children. Area around hotel is quiet. Mythos restaurant near hotel is nice, great dakos and nice decor, full of flowers. Bus to town stops right outside hotel. Some wonderful restaurants in the old town with great food and service and gorgeous decor. Rethymnon itself is well worth a visit; full of character, it’s charming, arty, friendly and relaxed. Nice boutiques and shops too.
- Verified traveler (8/5): - beautiful salt water pool, easy access to beautiful beach. Staff is friendly and helpful. Room was spacious and very nice, though no bathtub and despite thick curtains light still got in the room in the mornings to wake us up. Good food though very overpriced. Restaurants that are walking distance are ok, did not find anything really good.
- Matteo (10/5): Una chicca - Una esperienza unica. Conoscevo di fama il gruppo Grecotel, devo dire che il Caramel ti fa vivere una esperienza sublime, sotto ogni punto di vista. Struttura molto tranquilla, personale di altissimo livello, servizi eccezionali, dal ristorante, alla piscina alla spiaggia. Suite bellissime, un vero paradiso.
- Peter (10/5): Tolle Anlage mit ebensolchen Personal - Das Personal im Caramel Grecotel macht den großen Unterschied zwischen diesem schönen Hotel und vergleichbaren Anlagen. Vom Check-in über die Zimmermädchen bis zum Personal in Restaurants und am Strand, alle sind bemüht es perfekt zu machen und den perfekten Urlaub zu arrangieren. Die Anlage selbst ist makellos und angenehm klein mit knapp 100 Zimmern. Dadurch auch bei Ferienbelegung und mit vielen Familien sehr entspannt und ruhig. Zimmer am Strand sind der große Glückstreffer weil sie neben dem Blick auch noch einen privaten Garten mit Strandzugang haben.
- Nigel (10/5): Excellent BoutiqueHotel - We booked this hotel 8 days before travel, visiting for 14 nights in mid May 2018. It was the only hotel in the area that was 5 star with a 5 star review rating, and it certainly lived up to expectations. We cannot thank the staff enough for their attention to detail. We had a lovely room with large enclosed patio, complete with loungers, brolly and chairs, sea view and room was fully serviced twice a day. The restaurant was excellent, although we only ate their 4 times in the evening, breakfast was fantastic something for everyone. It was a 1 mile walk to the start of the main commercial area, with dozens of shops and restaurants, all food very good and reasonable. Rethymnon itself worth a visit and again excellent restaurants and shopping 5 miles away. One final thing, the hotel wifi is full strength and fast throughout the entire resort including beach and pool. We will definitely return, one of our most relaxing holidays in a long time.
- Sabine (10/5): Nettes Resort am Strand - Eine sehr schöne Anlage mit hervorragenden Restaurants und perfektem Service. Auch die Poollandschaft ist traumhaft, wir hatten den perfekten Urlaub.
- jwe (10/5): A SECRET HIDEAWAY - Lovely hotel to relax and enjoy the hospitality of the Greeks.Superb staff gorgeous grounds. We shall return. Keep up the good work
- Verified traveler (8/5): Hotel Boutique - Terrible odeur d'égout dans la salle de bain Pas de SAM sur la mer Pas de sport nautiques
- chris and mandy (10/5): Luxurious break, great staff - Well deserved break for hardworking parents/grandparents. We always enjoy time alone but this was the best yet although the dearest! Oh well, you certainly get what you pay for here with close attention to detail and the personal touch. Good security too. Always loved the Greek people, naturally kind and gentle folk. Not too big so you feel really valued and looked after. Would have liked a sea view and bigger balcony but no availability. We will most likely return but haven't seen enough of the world yet!
- daniel soller (10/5): Excellent experience with my family of five - Food, service, kids club and much more was excellent. Great vacation for all!
- Verified traveler (8/5): Very nice small hotel - it was a good vacation. Hotel is very nice. Service is amazing. Rooms are small, bur very nice. Local area is bad. It's good option for 3-5 days. No more, because it's difficult to find where to go.
- Verified traveler (10/5): Fantastic - Travelled with our 11 week old baby. Needed a break!! Was absolutely fantastic, particularly due to staff.
- Stuart (10/5): Brilliant holiday at Caramel - thank you! - Our stay at the Caramel was excellent and I recommend booking to anyone unsure. I've see criticism of the hotel's location, but anything you'd need is available within a couple of minute's walk. Caramel isn't in the main town of Rethymnon, and to get there you need to get a bus which takes around 10 minutes or enjoy the pleasant 90 minute walk. Rethymnon is where all the night life is with a great range of restaurants, bars, dock side eateries and everything you'd associate with that. Whilst Caramel is a distance from Rethymnon, it has small markets and a decent choice of restaurants and bars directly outside the door. I don't think location's a problem, unless you're very keen to be in the middle of all the action. The customer service at Caramel exceeded all of our expectations. Upon check in we were greeted with snacks, a local refreshment drink in a cocktail glass and cool towels. The staff make sure that you're treated to a very high standard at all times. Examples of this are too numerous to mention, but some highlights included, staff setting up new table outside for us at breakfast when the area was full, the daily provision of a different flavour of liquor in our room each night, fresh fruit and water provision at the beach and pool side... All in all, it's a brilliant place to stay. We loved it. Thank you!
- sally (10/5): Fabulouse Hotel with Excellent Staff - Fabulous, staff are outstanding. Hotel is beautiful and immaculate
- Seasoned travel (10/5): Immaculate presentation and attentive staff - Fabulous hotel in terms of quality, service and cleanliness. Not the prettiest location but if you don't mind being in the hotel grounds or if you don't mind having a car for a few days to explore then it's great. Nothing is too much trouble for the staff, you really are treated well. Beautiful room and pool area. High quality hotel but as such prices for drinks etc are in line with standard of hotel...A bit pricey but supermarket opposite selling same cans of pop etc at less than a third of the price and nobody minds you bringing these back to the hotel. Manager is visible every day and makes every effort to remember people and make sure stay is perfect. Oggy the restaurant manager is great fun and so pleasant.
- Sally (10/5): Superb hotel - Excellent friendly service, in a luxury hotel designed as an island settlement. The pool is amazing.
- TKDM (8/5): schönes Hotel - Crew is very nice and very polite, rooms, hotel and restaurants very clean, pool and seaside very beautiful. Only thing which the Hotelmanager (very nice person) could upgrade is the restaurants cook: Caramel Hotel wants to be perfect, they reach up to high standards. Missing is a good chef who can create good food. Food was sometimes not perfect: meat not medium rear even when ordered, to less salt or sweet desert/icecream with no taste: here the hotel could make it better. All together: very nice Hotel, to be recommended.
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