City Bay Palace Hotel

Name: City Bay Palace Hotel
Address: 156 Le Thanh Tong Str Bach Dang Ha Long, Quang Ninh, Ha Long, Quang Ninh, 00000, Ha Long, VN

Location: 156 Le Thanh Tong Str Bach Dang Ha Long, Quang Ninh, Ha Long, Quang Ninh, 00000, Ha Long, VN

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Experience unparalleled comfort and convenience at City Bay Palace Hotel, your perfect tranquil retreat in Ha Long.

Recreation Amenities
Unwind at our excellent fitness center or soak up the stunning views from our terrace. Take advantage of recreational facilities designed to ensure your stay is both relaxing and invigorating.

Dining Options
Indulge your taste buds at our on-site restaurant for an exquisite lunch or dinner. Prefer a cozy night in? Our room service has you covered, along with a complimentary breakfast to kickstart your day.

Business and Connectivity
Stay connected with complimentary Wi-Fi throughout the hotel and make use of our business center for all your professional needs. With express check-in and dry cleaning services, your convenience is our priority.

Don't wait! Book your stay at City Bay Palace Hotel today for an unforgettable experience in Ha Long!

Important Information

One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Cashless payment methods are available for all transactions.
At check-in, guests must provide a negative PCR COVID-19 test result.
The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 72 hours prior to check-in.

Policies

Check-in: 02:00 PM - 10:00 PM

Check-out: 12:00 PM

Amenities & Facilities

Free breakfast
Boat tours nearby
Fitness facilities
Free WiFi
Terrace
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
Elevator
Fitness facilities
Free airport transportation
ATM/banking
Kayaking nearby
Free breakfast
Safe-deposit box at front desk
Porter/bellhop
Express check-in
Tours/ticket assistance
Snack bar/deli
Free self parking
Airport transportation - pickup (surcharge)
Boat tours nearby
Banquet hall

Rooms Available

Suite

1 Double Bed
516-sq-foot room with city views

Internet - Free WiFi
Entertainment - 32-inch LCD TV with digital channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking

Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Room service
- Blackout drapes/curtains
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
Executive Double Room

1 Double Bed
517-sq-foot room with city views

Internet - Free WiFi
Entertainment - 32-inch LCD TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Room service
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
Deluxe Triple Room

1 Queen Bed and 1 Large Twin Bed
258-sq-foot room with city views

Internet - Free WiFi
Entertainment - 32-inch LCD TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Room service
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
Superior Double or Twin Room, Non Smoking, City View

1 Double Bed
258-sq-foot room with city views

Internet - Free WiFi
Entertainment - 32-inch LCD TV with digital channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Phone, safe, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Room service
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
Deluxe Double or Twin Room, City View

2 Twin Beds
312-sq-foot room with city views

Internet - Free WiFi
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Room service
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
Deluxe Room, Non Smoking, Ocean View

2 Twin Beds
258-sq-foot room with ocean views

Internet - Free WiFi
Entertainment - 32-inch LCD TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Room service
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided

Guest Reviews

Michael (10/5): - Best little secret in the area. Had the coldest air conditioning and the location was dead center everything i wanted to be next to.
shiruji43 (10/5): - すぐ横にハロン市場があり、イカのすり身の天ぷらチャームックが美味しかったです。
Tram (10/5): - Staff so nice the rooms are clean
Shaun William (2/5): Noise all day and all night long - Noisiest hotel I have stayed in ever.Outdoor market nearby sets up at 4.45 every morning, people shouting, cars snd bikes constantly hooting horns.The 3rd night the market set up was 3am.The single glazed windows that have broken locks and do not close properly do help help the noise. Forget about the "Free Breakfast" fruit juice, limited fruit and eggs fried untill inedible with bread and butter served in a bleak cold restaurant. The noise is allday long.
Richard (10/5): - Very nice hotel just old but very clean and good service
Dayna (10/5): - love the hotel! they spoke great english. the room was so clean. the area was so convenient! would recommend two bed rooms if you want a larger room! We loved it!! would definitely recommend
Giang (8/5): - Sạch sẽ, tiện nghi và nhân viên rất thân thiện. Rất trung tâm Thành phố, ngay phía trước của chợ Hạ long, rất tiện di chuyển. Giá cả cực kỳ ổn. Nếu quay lại Hạ Long chắc chắn sẽ quay lại ks này.
Palle (8/5): Nice and friendly hotel - Friendly staff and a quiet place away from the vibrant city. Shuttle bus to the city centre.
Verified traveler (10/5): - Best hotel I stayed at during my Vietnam trip. My room is on the 9th floor and I have the best view of Ha Long Bay. The staff is extremely polite. The hotel is also close to Poem Mountain (Nui Bai Tho) and Ha Long Market. There’s a Circle K opened 24h right across from the hotel too.
Verified traveler (8/5): - Nice, spacious, good breakfast hotel. It's in front of a local market and shopping mall where you can buy foods. I like to stay in this hotel.
FREDDIE (10/5): over all very recommended - my stay is very comfortable location is very close to shopping and food store
George (10/5): Nice hotel with great view of Ha Long Bay - My wife and I stayed in this hotel the night before our Ha Long Bay cruise and were pleasantly surprised by the nice view we had of the edge of Ha Long Bay. We were glad we chose this hotel. On our cruise we had, of course, great pictures of beautiful Ha Long Bay, but this hotel had the best pictures on land of Ha Long Bay. One group of mountains is very close to the area where this hotel is located in. Picture 45 of 136 here on Hotels.com shows a view from the 14th (top) floor terrace of City Bay Palace (next to their very small gym). The room was nice and clean, and we enjoyed their breakfast buffet. There is a nice park (5 to 10 minute walk) next to the sea that is worth checking out for some good pictures also. This location is about 10 km away from Tuan Chau Island where many of the cruises leave from, so we had to pay for a taxi ride to take us there the day of our cruise (250k vd). I decided I wanted to see Ha Long Bay for longer than just a day or 1 night, so we came from Hanoi a day early and felt glad we did.
NAMHO (6/5): - 가격대비 쾌적하고 좋았습니다.
PIRESKANG (10/5): - Overall the hotel is in good condition & it is very near to Mount Poem. The staff are very nice & friendly. They help me to book a van for my journey to Hanoi with a reasonable price and it does save my time & money.
Verified traveler (8/5): - Overall experience I would like to commend Mr Anh, Hotel Supervisor,
Joseph (8/5): JS Ha Long bay 2018 - Staff were courteous. Service was completely Ye. Facility was good. Location was perfect especially if you’re on the 7th floor or higher. Enjoyable place to stay at. I rate the hotel 4.0.
Anderson (10/5): Trip to Ha Long Bay - The best hotel in Ha Long Bay but one thing need to do is “ pillows + pillowcases “ were smelling so bad. Anyway highly recommend
Kevin (10/5): lovely hotel. - I cannot praise the Hotel and staff any higher, it, and they were so helpful, a touch of class!
Mike (8/5): Gym is small only one machine to work on - Hotel is nice bed is comfortable location is great. But cleaning peoples don’t fill up the snack bar and the gym is small with one machine to work on it’s a disappointment for me.
tracy (8/5): Lovely hotel - Three days in halong bay. Front desk arranged boat trip for us that was fabulous. Lovely hotel but not a lot to do on night times no nice restaurants near by
Samuel (10/5): Great room and location - clean and great room. the view of Halong Bay is also stunning from our room. The breakfast is good as well.
Verified traveler (8/5): Good location ,close to harbour,shopping centre ne - Good!! Satisfying etc etc....research ,plan ahead with cruises,tours etc; Check other travel sites to ensure you are getting a good deal!! Don't commit on the same day, troll other travel sites ..............,,,,,,,,,,,,,,,,,.,,... $$$
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Ne (8/5): - Good location and great view of the bay. Breakfast is a little lacking local menu.other than that, all is good
Lorraine (6/5): Hotel near Halong Bay - The walls of the room are very thin so we kept hearing voices and noises. Staffs are friendly but most of them are not english proficient, so there were communication barriers. Also, the room was a little small and there were issues with the toilet as water gradually seeped out of the bathing cubicle and the toilet became flooded. There were little tourist attractions around the hotel as there is only a plaza nearby and a museum about 30 minutes walk away.
Andy (10/5): - Fantastic stay here, staff very helpful and friendly. Free Breakfast was great, and the two rooms had great views. A must if staying in Ha Long.
kaity (2/5): Terrible management and customer service - Don't ever stay here! To start, the bathroom ceiling was full of mold and the sink flodded the bathroom floor when turned on. We also didn't get fresh new towels during our stay. We booked a day boat tour of ha long bay with the front desk and it was the worst experience. We didn't end up on the cruise we should have been on and didn't see what they said. My entire family was left hungry all day because there was no lunch on the boat for us because the hotel didn't inform them what we wanted and this hotel would not refund our money for the lunch. Worst management and customer service out my entire 2 month trip.
Ali & Bita (8/5): Nice hotel and in the down town area - The hotel was good and clean but it is located in the city area which is close to the market but away from the beach and theme park. A lot of of construction of the roads which makes it hard to move around. Hotel was close to the museum which is a must see. Great view of the bay from the top floors of the hotel.
Sue (10/5): Great location, helpful staff. - Great 'locals' location and lovely and helpful staff.
Edward (10/5): Great staff, good stay - We only stayes one night on our way to a junk boat cruise. The staff was awesome, the room was nice, and breakfast was good! It was close to our launch spot for the cruise and lots of stuff in walking distance. Even though our stay was short, the staff made it extremely enjoyable. I wish we had more time to stay longer.
Verified traveler (8/5): Nice Hotel - Good value, clean, good location, good food.
Evgeni (6/5): Good value for the money! - Breakfast buffet was modest compaired to other hotels we stayed in Vietnam.
Scot (10/5): A Booking Mistake Turned Into a Great Decision - We had originally looked to book a place near the boat marina to prepare for a boat cruise the following day, but instead booked at the City Bay Palace on the other side of the bridge. It turned into a great mistake! The staff was very inviting and helpful the moment we pulled up. They upgraded our room so we had a better view of the beautiful bay and city. The rooftop of the hotel was perfect for hanging out and drinking wine. The room was clean and just the right size for our travel gear. Highly recommend this hotel!
Thomas (6/5): Loud construction noise. - First off, I would like to say that the service was first rate. Fast, friendly, and courteous. But I would avoid this hotel until the construction in the area is finished. Zero sleep.
Janie (10/5): Good location close to the bay and shopping. - Just went at wrong time of year it rained the whole time. Did get out on the bay and still see some stuff. Wish the shower was a bit bigger.
JAMIE (8/5): Nice hotel with good buffet. - The hotel was nice and clean and near the market and a fancy mall. the room is quite big and buffet breakfast is very good with lots of food to choose from.Wi-Fi is weak and can't be on all the time. there's an elevator that allows you to see the city and the bay. The staff are nice and helpful and it will cost about 10 us to get to halong bay from the hotel.
Verified traveler (8/5): Close to view across Halong Bay - Room was clean and comfortable, breakfast was terrific, location good if you were staying in town but would recommend staying on boat or going back to Hanoi for a more lively city or experience
Paul (6/5): Clean hotel - Hotel great for a couple of nights - good value for money
Jason (10/5): Off the beaten path - .Our first room was too small for our family of four, so we needed to upgrade to an "elegant" room. This room was away nicer than what we are normally used to getting in the USA, but the splurge was worth it. We stayed two nights, but we would have added a third if we didn't already have airline tickets booked already. This place is beautiful on the inside, even if it is not so much on the outside. We stayed here because it was the closest hotel to where we stayed 13 years ago, a dive which no longer exists. There are few tourists in the area, which for us is a plus. Only a few hotel staff spoke English, but Google Translation helped us get by just fine. The free breakfast was Asian style only (which we loved), everyone was super nice, and we enjoyed our stay for half of what it would have cost us for a similar room in the tourist areas. The staff helped us to arrange a day cruise, which was unfortunately rained out, and gave us a full refund. They also helped us get a car and driver back to the airport in Hanoi for only a little more than the price of the taxi/bus/taxi that brought us there.
Hwe Chwee (10/5): Love the City Bay Palace Hotel - I really enjoyed my stay at the City Bay Palace hotel, the staffs are very friendly and the hotel itself is very clean, neat and tidy. The hotel is very convenient to find places to eat and shop. My family and I love staying in this hotel and also the hotel provided fantastic yummy breakfast.
Verified traveler (8/5): Nice. Centrally located . - Staff was very helpful. Hotel staff helped with arranging tours. Breakfast was good. No complaints .
Verified traveler (8/5): - Nice hotel for the price. The staff was very helpful. Good complimentary breakfast.
Steven (6/5): Comfortable but location is average - The hotel was fine but the area of Ha Long City it was in was nothing to write home about. No good restaurants nearby, and nothing of interest to see. It is comfortable enough and good value if you need a place to stay before or after your cruise. If I came again I would look for a better location.
Verified traveler (8/5): Nice hotel - It was a very nice hotel. It was close to certain areas of Halong bay but there is really nothing to eat or do in this area. There is a mall near by with some shops and a movie theater but that is about it.
Håkon (4/5): Bad hotel - A worn down Hotel. The Hotel Staff speak very limited English, the power cut's off quite often. The "gym" is him terrible condition! Otherwise, the rooms a okay, but just okay. Stayed there one night with my parents, but my mother refused to stay there any longer so we changed to another hotel (and location as Ha Long is very quiet and boring in December)
Verified traveler (8/5): If staying in Halong Bay, this is a good choice. - Close to markets but no restaurants to speak of. Arrange the tour of the bay from the hotel since it's not worth it to go to the big tour departure area some 20 minutes away. Unless you're into caves, the islands are lovely near the hotel.
nick (6/5): It's ok - Good clean hotel, the gym is nothing like the picture very poor. Drilling from 10am onwards. Staff were helpful but not that smiley. Breakfast was good but be better if they had baked beans :) room clean and tidy very nice.
Nelson (10/5): - The cost to value here is great. I went with two friends for two nights in a two-bed room, at about $80 total. The front desk personnel were very helpful with recommendations of where and where not to eat and visit, explaining the tourist areas were highly over-priced. Which takes me to the neighborhood. Although we had not fully researched the location, and thought we would be closer to a beach rather than downtown, it turns out for the better. There were places to eat at a cost the locals pay rather than the excessive premiums charged elsewhere, and it was easy getting a taxi to anywhere else. The room/bathroom was clean. The beds comfortable. Breakfast included. As others have pointed out there are one or maybe two other hotels with the same/similar name. So make sure you are booking the right one, I read some pretty terrible reviews for the other locations.
Jessie (10/5): Great hotel but location a bit far from Harbor - The hotel was great and the staff were all amazingly nice! The breakfast was good with all the basics and great Pho! I would definitely stay there again. It was very affordable for two individuals. I would just say it's a bit far from the harbor so you'll need to factor in the cost of taxis which were about 100k to 150k VND each way.
Verified traveler (10/5): Halong - excellent
Chris (10/5): I'd stay here again..... - This is a very nice hotel, outstanding value and with helpful staff. Rooms are moderate size, neat, clean and quite modern. Central in Hon Gai and close to Vincom shopping mall. Breakfast was good, meals menu is limited range but quality and prices are good.
Verified traveler (10/5): Luxery and professional staff - Very nice hotel. Excellent breakfast. Clean and with good facilities.