Hanoi Garden Hotel & Spa

Name: Hanoi Garden Hotel & Spa
Address: 3B Cha Ca street, Hoan Kiem District, Hanoi, 10000, Hanoi, VN

Location: 3B Cha Ca street, Hoan Kiem District, Hanoi, 10000, Hanoi, VN

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Luxurious Spa Services: Indulge in massages, body treatments, and facials at the full-service spa for a truly relaxing experience. Enjoy the ultimate pampering during your stay.

Fine Dining and Refreshing Drinks: Treat yourself to a meal at the on-site restaurant or cozy up in your room and order from the delightful room service menu. Unwind with your favorite drink at the stylish bar/lounge.

Convenient Location: Situated in the heart of Hanoi, close to popular attractions like Dong Xuan Market and Hoan Kiem Lake, our hotel offers easy access to the best sights in the city.

Book your stay at Hanoi Garden Hotel & Spa now for a blissful retreat in vibrant Hanoi!

Important Information

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Instructions: This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

Full-service spa
Express check-out
Area shuttle (surcharge)
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
Elevator
Television in common areas
Safe-deposit box at front desk
Porter/bellhop
Express check-out
Full-service spa
Express check-in
Ecotours nearby
Tours/ticket assistance
Free wired internet
Area shuttle (surcharge)
Shopping center shuttle (surcharge)
Computer station
Airport transportation - pickup (surcharge)
Train station pickup (surcharge)
Free grocery shopping service
Reception hall

Rooms Available

Family Room With Window

Providing free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The spacious air-conditioned family room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as city views. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bidet
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Yukata
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Hand sanitiser
Standard Double Room

The spacious twin/double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a bidet. The twin/double room features a minibar, a wardrobe, a safe deposit box, an electric kettle and a flat-screen TV with cable channels. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Bidet
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Hand sanitiser
Standard Double Room Without Window

1 Queen Bed or 2 Twin Beds
269 sq feet

Club/Executive Level - internet access in the lounge
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Slippers, designer toiletries, and a shower with a rainfall showerhead
Practical - Safe, desk, and iron/ironing board (on request)
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No windows
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Hair dryer
- Desk
- Slippers
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- No windows
- Rainfall showerhead
- Separate bedroom
- Bedsheets provided
Suite with City view

1 King Bed OR 2 Twin Beds
291-sq-foot room with city views

Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Bathrobes, slippers, and a shower with a rainfall showerhead
Practical - Safe, desk, and iron/ironing board (on request)
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Separate bedroom
- Bedsheets provided
Family Suite

2 Queen Beds
377-sq-foot room with city views

Club/Executive Level - internet access in the lounge
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Bathrobes, slippers, and a shower with a rainfall showerhead
Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No cribs (infant beds)
- Separate bedroom
- Bedsheets provided
Family Room

1 Queen Bed and 1 Twin Bed
376 sq feet

Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Slippers, designer toiletries, and a shower with a rainfall showerhead
Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Hair dryer
- Desk
- Slippers
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No cribs (infant beds)
- Separate bedroom
- Bedsheets provided
Suite with Balcony

1 King Bed
323-sq-foot individually furnished room, balcony/patio with city views

Club/Executive Level - internet access in the lounge
Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Bathrobes, slippers, and a shower with a rainfall showerhead
Practical - Playpen, safe, and desk
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Hair dryer
- Bathrobe
- Desk
- Slippers
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- Balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
- In-room playpen
- Separate bedroom
- Bedsheets provided
Deluxe Double or Twin Room with window

1 Queen Bed OR 2 Twin Beds
269 sq feet

Club/Executive Level - internet access in the lounge
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Slippers, designer toiletries, and a shower with a rainfall showerhead
Practical - Safe, desk, and iron/ironing board (on request)
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Hair dryer
- Desk
- Slippers
- Bidet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Separate bedroom
- Bedsheets provided

Guest Reviews

Sharon (10/5): Comfortable Bedrooms in Old Quarter - Lovely hotel in central location with the friendliest and helpful staff. Super comfy rooms, spotlessly clean. Breakfast more than ample to set you up for the day. Think they could drop the word garden as there is not one, however no big deal just confusing. Didn’t use Spa so cant comment on that. Definitely recommend 👌
Per-Anders (10/5): - Perfekt läge med många mysiga butiker och spa i närheten. Väldigt trevligt hotell med härlig personal.
Hirohide (10/5): - 室内は改装しているのか奇麗でした。騒音は気になりませんでした。旧市街なので交通渋滞が激しく、特に建国記念日近くは大変だった。聞けば教えてくれると思うが周辺の案内図(英語)が欲しかった。送迎シャトル等でお世話になりました。
Lena (10/5): Good clean hotel in Hanoi! - Front staff were always friendly and helpful. Room was large and clean. Only a little rusty/moldy spots in the shower door that barely was noticeable. Shower took a while to drain but it worked. Bed was firm and comfy.
Sara (10/5): It was a great stay in Hanoi, comfortable and very central - Very good location and super friendly and helpful staff
Oana (9/5): Superb - Although situated in the Old Quarter the hotel is very quite at night.The staff was exceptionally kind and helpful—probably the best hotel experience we’ve had in Vietnam! They offered great sightseeing tips and even prepared a packed breakfast for our early departure. Not a major dislike, but there was limited space for storing clothes—the cupboard was too small for four people.
Sylvain (8/5): - Hôtel pratique et bien placé
Jorrit (10/5): Don’t look any further - Words can’t summarize the warm feelings this hotel and their staff have left behind. Chloe’ went above and beyond, even before our stay, to facilitate tours in and around the city. Ben was always there for us with his warm smile and great tips for around Hanoi itself. He was also so kind to pick some ponchos up for us before a big rain! Harry would always be so kind to open up the door for us when we stayed a little too long in beer street. Enough words about the fantastic staff :) Facilities in the hotel are amazing, breakfast is freshly made and the spa (we had a massage) is amazing. No reason to look any further.
Huy (10/5): - The hotel is located at the heart of the Old Quarter, ideally situated for easy access to major sights and great restaurants, either by walking or using Grab. Our room was clean, spacious and remarkably quiet at night. Breakfast selection was quite decent. The staff at the hotel truly made our stay exceptional. Ms. Annie at the reception deserves a special mention; her English was impeccable, and she went above and beyond with her helpful recommendations and seamless arrangements for our day trip to Ninh Binh (more on that below). Mr. Henry consistently greeted with a friendly smile, opened doors for us and was always on hand to assist whenever needed. Mr. Truc was our private driver for our journey to Ninh Binh. He was very professional, drove with utmost care even in heavy rain, which gave us complete peace of mind. His suggestion for a sightseeing route worked out perfectly, allowing us to maximize our time and experience the beauty of Ninh Binh. Please consider adding this to your itinerary if you have time!
Joanne (10/5): Exceptional -
Aguirre (9/5): Superb -
Carmit (9/5): Superb - We stayed at this hotel a few days ago and highly recommend it! It was a warm and welcoming introduction to Hanoi. The location is central and perfect as a base for exploring the city on foot. Breakfast was great and with wide variety. The staff is wonderful and helpful with everything we needed. A special thank you to Chloe, who went above and beyond – even before our trip began. She helped us plan and book activities from abroad, supported us through last-minute changes, and made sure everything went smoothly. We truly felt that we had someone we could count on throughout our stay.
Yvonne (10/5): Exceptional - We loved the friendly staff. They were so helpful and kind to us. The hotel is in a great location. We travelled with 2 teenagers who also enjoyed their stay. There was nothing we didn't like.
stephen (10/5): - I travel a lot and the staff here is top notch , every one of them have been very pleasant
Eileen (9/5): Superb - I loved the old quarter location close to shops cafes restaurant. super helpful happy staff and delicious breakfast 😄 Needed 2 chairs to sit out on the balcony 2 adults. . When we arrived there was only one chair out on the balcony but when we brought it to the attention of lovely staff they delivered another chair. . 🙏❤️
Charmaine (10/5): Exceptional Service in the Heart of Hanoi - What we appreciated about Hanoi Garden Hotel and Spa was not just its convenient location, but most especially the incredible team who made our stay so memorable. Ben was exceptional, always welcoming us with a genuine smile and making sure we felt right at home. His recommendations for local spots were spot-on, from hidden coffee gems and delicious bánh mì shop (located just next to the hotel) to a great rooftop bar. Thanks to him, we were able to enjoy the city like a local and make the most of our time in Hanoi. Chloe was also wonderful; she went out of her way to help us arrange a tour and patiently answered all our questions with care. In the afternoon, Anne was consistently attentive and helpful, she even recommended a nearby restaurant serving authentic Bún Chả, which ended up being one of our favorite meals in Hanoi. On our last night, Henry from the night shift kindly offered us water and bananas before we left for the airport, such a thoughtful gesture that really meant a lot. The team’s warmth, attention to detail, and genuine hospitality truly made our Hanoi experience special. We would gladly stay here again and highly recommend the hotel to anyone visiting the city. Nothing in particular
Georgiana (10/5): Exceptional -
Fianee (9/5): Superb - Great central location in the old quarter with very friendly helpful staff. Nice clean rooms.
Georgiana (9/5): Superb -
Jens (10/5): - Wie immer alles Bestens.DANKE
Robert (10/5): If you want to stroll to city center, this is the right place for you and your family! - Nice hotel, friendly staff, clean, in the vibrant city center.
Quoc (10/5): Good location, great accommodation, and awesome staff! - The staff were very accommodating and helpful during our entire stay. We had to leave early for our SaPa Tour and the team prepared breakfast for us.
Allan (10/5): Accessibility and accommodating staff - Very good None
Allan (10/5): It was a comforting hotel to stay , close to everything and very good staff - Accessibility and very good staff None
Jelle (10/5): Exceptional - Friendly staff, elegant owner, great time.
Melanie (8/5): Hanoi is one of my favourite cities - The location is a 10/10 right in the heart of the old quarter of Hanoi - we stepped out of the hotel and could walk everywhere easily. The staff were very kind and on the last morning instead of having the breakfast buffet they had made us chicken pho from scratch. It was incredible (wished we had it every morning!) There are coffee shops on every corner, women pushing old bikes laden down with fresh flowers and delicious food at every turn. The bathroom was a little rough - the shower didnt drain properly. But it was adequate
Christoph (10/5): Would definitely recommend - Just in the center of old quarter but not noisy. Very helpful staff and super delicious breakfast. Absolutely worth the money!
Erik (10/5): A perfect stay in the heart of Hanoi - I stayed at Hanoi Garden Hotel and Spa for five nights, and it was an absolutely fantastic experience. The hotel is perfectly located in the Old Quarter – close to everything, yet peaceful and charming. My room was cozy and comfortable, the breakfast was delicious every day, and the whole atmosphere of the hotel made me feel completely at home. A very special thank you to Anna at the front desk, who made my stay extra memorable. She was not only professional and efficient, but also incredibly warm, helpful, and welcoming. She helped me solve several small issues a gave a lot of good advice during my stay in a way that was both kind and competent. I would wholeheartedly recommend this hotel to anyone. I will definitely come back next time I’m in Hanoi.
Gareth (10/5): Excellent just perfect - Lovely staff made us feel very welcome, great hotel, excellent location. Can’t fault this in any way. Thank you so much Nothing. We loved everything
Gareth (10/5): Wonderful - Excellent, great staff great location, everything wonderful It was all fantastic
Kamran (10/5): - We stayed at Hanoi Garden Hotel & Spa in April and had a fantastic experience. The staff were incredibly welcoming and helpful, making our family feel right at home. Our room was clean, spacious, and comfortable—perfect for a family stay. The location is ideal—peaceful yet close to the Old Quarter and major attractions. We especially enjoyed the relaxing spa and the delicious breakfast each morning. This hotel is a hidden gem in Hanoi, and we’d gladly return!
Abhay (2/5): Dingy hotel that desperately needs maintenance - Not up to a 4-star hotel standards. We stayed in 2 rooms here and wouldn't recommend this to anyone. 1. We were downgraded for our second room and they didn't let us know right till the point we were expecting to get the keys and head to the room. We had been in touch with the hotel all through out. We were told some serious flaws have been found in the room. If they had let us know earlier, we would have looked for alternate accommodations somewhere else. 2. In the first room, within an hour of entering we heard a loud bang in the bathroom. The marble underneath the sink had collapsed and shrapnels were all over the bathroom. Luckily no one was hurt and we had to clean up the bathroom carefully. 3. AC didn't work properly in both rooms. Both ACs looked quite old. 4. We gave clothes for laundry. They came back discolored and shrunk. 5. Both rooms smelled like dingy room in need of ventilation. 6. Rooms didn't look like the pictures at all. Quite outdated. 7. First room had really bad water pressure. Took a lot of time to take shower. Quite disappointed with the experience and comparing with our other stays in Vietnam, this just wasn't up to the mark. Only good things about the hotel are the location and polite staff.
Randi (8/5): - Staff very nice and great service level. Loved the balcony in my room, good and comfy bed and pillows. Nice location. Spa treatment average.
Nicola (10/5): Comfortable and safe stay in busy Hanoi - The staff were exceptional. It's a lovely, small hotel located in the Old Quarter which is a great area to stay in. Walking distance to markets, shops, the lake and other tourist sites. We thoroughly enjoyed our stay. It's very hard to fault but hot tea and coffee in the morning would have been better!
Chris (10/5): Excellent, excellent, excellent - Room was spacious and clean Service was exceptional Breakfast was plentiful Location is perfect, nearby to everything from food, coffee, Hanoi Night Market, shopping… Nothing to dislike
Jodie (7/5): Super kind staff, good location. - Very friendly staff, accommodated our super last minute booking only 2 hrs before arrival. Good location and good value for a last minute room with a window. Staff were even kind enough to prep us a snack bag to go for our onward train journey which was so sweet! Tired and in need of some TLC, quite dated decor and the balcony doors didn’t open properly.
Chris (10/5): Great Location, Exceptional Service, Will Stay Again - Excellent Location, Central to Everything Exceptional Service & Recommendations Great Price Clean & Spacious Rooms Nothing
Sophia (8/5): Very good -
Ariel (10/5): Exceptional -
Ariel (10/5): Perfect easy budget friendly hotel! - It was located in a perfect walkable area, very close to great food and shops! Nothing! It was great for our needs!
Maria (10/5): Chloe from the hotel staff is a GEM! Make sure you contact the hotel and book some trips with them! - Hanoi Garden hotel is a great choice for travelers who want to visit the city, but it doesn’t stop there. What really makes the hotel stand out is the staff: if you want to meet the sweetest, friendliest people, and do some amazing experiences, book here!! Chloe from the hotel staff is a GEM! Make sure you contact the hotel and book some trips with them, she organized everything for us in such great detail and her recommendations for food were the best!!!
Federico (10/5): Exceptional -
Maariyah (10/5): Amazing stay! - Very helpful and kind staff, we throughly enjoyed our stay. Very good location in the old quarter. We were only her for one night and met all our needs we would definitely come back again! Nothing.
Lukasz (10/5): The best hotel we've experienced in Vietnam - Everything! Excellent location, the most friendly and helpful staff we've experienced in Vietnam. Huge room with a big (actual) window and a massive and extremely comfortable bed. Cozy breakfast room with plenty of delicious options. I'll be back there next time I'm in Hanoi.
Tomoki (10/5): Exceptional - Very nice hotel for a good price. Good location (central but not too loud) N/A
Diba (10/5): Perfect place to be! - Everything was perfect especially the staff's kindness and care and the delicious breakfast scrambled eggs.
Elham (10/5): Home away from home - I loved the feeling of home in Hanoi. This is done by the employees, especially Anne & Hendry. Anne's smile, sense of humor, always ready to help and advise is fantastic. Hendry is always there to assist with anything you need. They even packed us breakfast for our train trip. So hospitable. We are looking forward to go back in a few days for our flight home from Hanoi. Nothing. Everything is good. Nice breakfast, good shower, perfect location.
Xiaohui (10/5): Exceptional - Beautiful hotel that is nicely decorated. The room is spacious and comfortable. The staff is very helpful and the breakfast is excellent with both continental and local choices. Well situated in Hanoi, the room is at the back side and is quiet during the night.
Ramey (10/5): Exceptional - Exceptional hotel in a great part of the old quarter. A street or two away from all the action which allows for a nice, quiet sleep each night. Great breakfast offering each morning. Special shout out to Ben & Chloe, super friendly staff who were always down for a chat. Ben also gave us some great recommendations for local restaurants to try away from the tourist traps. Will be staying here again on our next visit to Hanoi!
Owen (6/5): Lovely staff, dissapointing hotel. - The staff were all very friendly, helpful and caring. We had a small issue with our shower and it was sorted very quickly and efficiently.. The location of the hotel is great, just step out the front door and you’re in the heart of the old quarter. The included breakfast was good. Very overpriced for what you get. Our room was dirty, quite out dated and we found cockroaches. We booked a massage through the hotel - It was bad and overpriced and at the end we were pressured and told we had to leave a tip. Go somewhere else for the laundry service - It’s overpriced and our clothes came back just smelling damp. For the price of the stay here, the facilities are really lacking. You can find much better value for money elsewhere in Hanoi. Also, at the end, staff asked myself and my girlfriend to not leave a review of the hotel, which is odd.
Gunjan (10/5): Excellent location for shopping 🛍️ n very good restaurants near by - Awesome location n customer services by everyone
Eleonora (10/5): Great staff and location - People here are great, i could sleep perfectly and they were so welocoming! We arrive very early so they gave us the room at 11; we left in the afternoon next day, so they left our room to us untill 1 so we could rest a little bit before departure
Kiran (9/5): Superb -
Jesse (10/5): Great spot - Great location. Stayed for two nights with family of four. Clean large and comfortable rooms. Vey friendly and helpful staff.
Reinout (10/5): Exceptional - Good location, good value for money
Jack (10/5): Exceptional - The room is very clean and the hotel is in a great location. The staff are so nice and always very helpful. Nothing.
Marialena (10/5): Highly recommend - The staff was very friendly, especially Chloe arranged everything for us, even our trip and transportation to different locations. Highly recommended property, especially for the polite people that work there. Location is excellent, placed at the heart of old quarters in a very busy street. Breakfast is also very good!
Magdalene (10/5): Exceptional -
Hanna (10/5): Perfect place for rest - Hotel crew very hapeful, you can leave a luggage after check out and have a shower if needed. Reception team was helpul with restaurant recomendations and gave us a snack for airport. Highly recomended if you want to feeling comfortable and takę rest from crowded town
Edwards (10/5): Exceptional -
Helen (10/5): Wonderful staff, great facilities, great bfast - The staff are amazing here, there isn’t anything we needed more. Amazing breakfast, the most comfortable bed ever and so quiet considering the central location. 100% recommend this hotel for solo travellers, couples or families wanting to be in the thick of it and comfortable at the same time.
Jeremy (10/5): Exceptional -
Josephine (10/5): Comfortable stay and lovely staff - We had 2 nights in Hanoi and the Garden Hotel & Spa was a great end to 2 weeks in Vietnam. The rooms are pretty spacious. Only critique was some of the power points weren’t working or at least with our adapters - overall nice breakfast and comfortable stay. The staff were the highlights, as they are incredibly helpful and friendly! One of them, Ben, was kind enough to drop me by scooter and recommend fabulous Bun Cha and cafe for salt coffee. The others gave nice tips and insights about what to do as well, so you’re in good hands.
Julie (10/5): - Basic/clean but reasonable priced accommodation but great location. Fantastic and helpful staff especially Chloe who arranged all our trips. All staff amazing
Brian (8/5): Loved our stay - The staff was very accommodating and went out of their way to give great service. The rooms were clean and comfortable. Location in the Old Quarter was perfect.
Ilias (10/5): Exceptional - Everything was perfect, in the centre of Hanoi, spacious comfortable room Very good breakfast! We will be surely back! Thanks for all
Dunsdon-fry (10/5): A warm and welcoming place to stay in a fab location in Hanoi - The staff were so friendly and welcome. They made our stay very special and there was always a lovely atmosphere round the hotel. The rooms were clean and spacious and the bed was lovely and comfy! Nothing
Paul (9/5): Superb - Really helpful staff
From (10/5): Hanoi Delight - We stayed 5 nights at this charming, friendly and incredibly well located boutique hotel. Enjoyed being able to relax on the rooftop. Well priced and most of all exceptionally friendly and helpful staff. A special mention to Chloe and Ben. They shared a wealth of knowledge about where to make the most of our visit.in the city. The location allows you to readily access a wide range of places of interest across the city.
Sabrina (10/5): Wonderful stay in a really great location. The staff was amazing, Chloe and her colleagues helped with everything. The m - Location, staff friendliness
Evert (10/5): Exceptional - Friendly staff, perfect location
Miranda (10/5): Wonderful stay - Very friendly, big room Nothing
Susanne (10/5): Exceptional - Everything was absolutely wonderful. Greeting at our arrival was very welcoming, breakfast wonderful with a huge variety of food and the staff was lovely. The room we got was very cozy as well. Big thank you to Cloé and her colleagues.
Ernesta (10/5): Excellent - We loved everything, staff if very helpful Everything was perfect
Martin (10/5): Exceptional -
Matt (10/5): Exceptional -
Amaia (10/5): So peaceful! - This was such a peaceful haven to retreat to when the noise of Hanoi gets too much. The staff were excellent and attentive, the bedroom and bathroom were perfectly clean and in great condition, very comfortable bed, and the breakfast was great and varied as well. Loved our stay here.
Jan (9/5): Good hotel in the center of the old city. - Good friendly staff. Very good cleaning, never bothered me while in in the room, but it was always super tidy when I got back. The location is great. The air conditioner was a bit older but fully functional. Comfy bed, and the room was quiet enough, not too much noise. All over, it is great value for the money!
Bronwyn (10/5): Couple - The staff here are amazing especially Chloe who responded to all my messages before we left and was so helpful with some issues i was having with my evisa. The room was lovely with a very comfortable bed and lovely breakfast. We arrived early from our flight and were able to rest in the foyer. The location is amazing, very close to everything. I would definitely recommend this hotel.
Matt (10/5): Exceptional -
Hannah (10/5): Exceptional -
Dirckje (10/5): Excellent! - Very nice staff and great location Nothing everything was perfect!
Mel (10/5): Great little Hotel - Great little hotel, in the heart of the Old Quarter, central to most things to see & do. Staff were very friendly. Chloe & Ben were very helpful if we needed information about things. Another staff member helped us organize a day trip to Halong Bay. A little bit more variety with breakfast would be good
Bernard savary malayapa (10/5): - One of the best hotels I’ve ever stayed . The staff was surely the best I’ve seen . They took really good care of us and went out of the way to help us in everything we needed .
Georgina (10/5): Exceptional -
Robyn (10/5): Exceptional - Small hotel, clean and staff were friendly. Walking distance to most things. Great stay.
Natalia (10/5): Exceptional -
Kristine (10/5): We had a delightful stay, and the staff were all fantastic. Ben and Chloe, in particular, were incredibly helpful and ac -
Donna (10/5): Happy! - The service was exceptional. It was clean and comfortable. The location was perfect. It was quiet. I had heard hotels in Old Quarter were noisy but this one was nice and quiet. Ben and Chloe were especially awesome to deal with. Ben even helped teach me how to cross the street. He came right out and crossed with me.
Danny (10/5): Exceptional quality and care - Tasty hotel decor, friendly and helpful staffs give you personal care Not really
Danny (10/5): Exceptional quality services and personal taught experiences - Lovely family run hotel in the heart of Hanoi old town, with all amenities within a minute walk, Banh Mi 25 just round the corner. Hotel with beautiful and tasty decor, rooms are clean, comfy bedding, breakfast are simple but no less than what I need to have a good start of the day, order to make scrambled eggs etc are really surprise me with the skill of the lady chef, 5* Friendly staffs not only takes care us in hotel but helping to organise wonderful cruise and all transport, I must give credit to Chloe, a lovely beautiful girl who really made our stage and tour a big difference, James, a handsome young man alway helpful and will ready a handy bags with bottle water and fruit everyday when we out for tours One of our room shower handle are loose and I am sure this can be fixed once reported
Maxwell (10/5): Exceptional - Very clean and the staff were extremely helpful and friendly
Chris (9/5): Nice place. - The accommodation was of a reasonably high standard and the staff were fantastic and very attentive. The room was a good size and the location was what we expected and easy to walk or catch a Grab to the local attractions. $ wise we found it at the higher end for what it was. The shower backed up with water at times as the drain couldn't handle the water flow. Just made sure that we got new towels daily which happened without question. Asked for a good review.
Vaida (9/5): Superb -
Natalia (10/5): Exceptional -
Masatoshi (10/5): Exceptional - good staff.
Victoria (10/5): Highly recommended. - Perfectly situated in the old quarter. Very helpful staff. Good breakfast choice. Wonderful in-house massage. Everything was perfect!
Kate (10/5): Exceptional - Fantastic location in old quarter. A quiet hotel away from the hustle and bustle of the busy and noisy streets. Excellent staff service, friendly and spoke english very well. Comfortable rooms, clean and tastfully decorated. Buffet breakfast provided great choices. Although we didn't use, the hotel also provided spa/massage options. Would definitely recommend it as a lovely place to stay.
Karen (8/5): Very good - fantastic breakfast and great location. Staff very helpful. Issues with TV and a misunderstanding re. room being cleaned were addressed. Hot water ran out after one shower, and had to wait a half hour for it to warm up for the second person to shower. Not convenient at the end of a long day. No sidewalk in front on building, so a bit dangerous with cars and motorcycles.
佳容 (10/5): Exceptional - All the staff are very warm and helpful We had some changes on our schedule and they are very kind to adjust the reservation for us and kept our luggage! Also the location is great, very convenient to get to all places. The shower equipment for the first day is a little bit old, but nothing to worry about