No 131

Name: No 131
Address: 131 The Promenade, Cheltenham, England, GL50 1NW, Cheltenham, GB

Location: 131 The Promenade, Cheltenham, England, GL50 1NW, Cheltenham, GB

Star Rating: 4 Stars

Property Type: Inns

About this Property

Discover the charm and elegance of No 131, a premier Georgian inn located in the heart of Cheltenham, perfect for your next getaway.

Exceptional Dining Experiences
Savor the delights of British cuisine at our two on-site restaurants, including 131 Restaurant, or indulge in room service for a cozy night in. Start your day right with our delicious full breakfasts available daily.

Luxurious Guestrooms
Retreat to one of our 36 individually decorated guestrooms featuring iPod docking stations, minibars, and private furnished patios. Drift off into comfort with down comforters and Egyptian cotton sheets, while enjoying entertainment on LCD televisions.

Recreational Amenities
Unwind with vibrant nightlife at our nightclub or enjoy breathtaking views from the terrace. Whether you're mingling at one of our two bars or grilling with friends, there’s plenty to keep you entertained.

Book your stay at No 131 today for an unforgettable experience!

Important Information

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Contactless check-in and contactless check-out are available.

Policies

Check-in: 03:00 PM - 05:30 AM

Check-out: 11:00 AM

Amenities & Facilities

Meeting rooms
Hot springs nearby
Nightclub
Free WiFi
24-hour front desk
Terrace
Luggage storage
Street parking
Wheelchair accessible
Breakfast available (surcharge)
Nightclub
Safe-deposit box at front desk
Multilingual staff
Meeting rooms
Smoke-free property
Hot springs nearby
Well-lit path to entrance

Rooms Available

Superior Suite

1 King Bed and 1 Double Sofa Bed
172-sq-foot room with park views

Layout - Bedroom, living room, and sitting area
Internet - Free WiFi
Entertainment - LCD television, satellite channels, and iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Egyptian cotton linens, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning, heating, and heated floor (bathroom)
Accessibility - Tile flooring in room
Need to Know - No housekeeping, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Ceiling fan
- Espresso maker
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Highchair
- No housekeeping
- Laptop-friendly workspace
- Heated floor
Family Room

1 King Bed and 2 Twin Beds
172-sq-foot room with park views

Layout - 2 bedrooms and sitting area
Internet - Free WiFi
Entertainment - LCD television, satellite channels, and iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Egyptian cotton linens, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Air conditioning, heating, and heated floor (bathroom)
Accessibility - Tile flooring in room
Need to Know - No housekeeping, no rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Ceiling fan
- Espresso maker
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- No housekeeping
- Laptop-friendly workspace
- Heated floor
Exclusive Quadruple Room

1 King Bed and 2 Twin Beds
269-sq-foot room, located on the ground floor, courtyard views

Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LCD television, satellite channels, and iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Egyptian cotton linens, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Air conditioning, heating, and heated floor (bathroom)
Accessibility - Tile flooring in room
Need to Know - No housekeeping, no rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Ceiling fan
- Espresso maker
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- No housekeeping
- Laptop-friendly workspace
- Heated floor
- Location - ground floor
Classic Double Room

1 Double Bed
86 sq feet

Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LCD television, satellite channels, and iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Egyptian cotton linens, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning, heating, and heated floor (bathroom)
Accessibility - Tile flooring in room
Need to Know - No housekeeping, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Ceiling fan
- Espresso maker
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Highchair
- No housekeeping
- Laptop-friendly workspace
- Heated floor
Executive Double Room

1 King Bed
Overlooking the park

Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LCD television, satellite channels, and iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Egyptian cotton linens, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, heating, and heated floor (bathroom)
Accessibility - Tile flooring in room
Need to Know - No housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Ceiling fan
- Espresso maker
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- No housekeeping
- Laptop-friendly workspace
- Free extra futon
- Heated floor
Deluxe Double Room

1 King Bed
129 sq feet

Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LCD television, satellite channels, and iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Egyptian cotton linens, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Air conditioning, heating, and heated floor (bathroom)
Accessibility - Tile flooring in room
Need to Know - No housekeeping, no rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Ceiling fan
- Espresso maker
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- No housekeeping
- Laptop-friendly workspace
- Heated floor
Superior Double Room

1 King Bed
172 sq feet

Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LCD television, satellite channels, and iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Egyptian cotton linens, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, heating, and heated floor (bathroom)
Accessibility - Tile flooring in room
Need to Know - No housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Ceiling fan
- Espresso maker
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- No housekeeping
- Laptop-friendly workspace
- Heated floor

Guest Reviews

NickJAshfield (2/5): Parfait Starter - This is the 4th time that I’ve ordered the duck liver parfait starter, and the restaurant still insists on serving it on a thick wedge of very lightly toasted brioche bread. Parfait needs to be served on thinly sliced toast that allows the parfait to be easily spread. I kindly asked the waiter to cut the bread in thinner slices and to have it further toasted. It came back almost the same and sure enough, when I tried to smear the parfait onto the bread, it became one mushy mess because the bread was essentially too soft. Customers don’t want to eat a thick wedge of brioche that fills them up and ruins their appetite for a main course and dessert. Something more appropriate would have been thinly sliced sourdough toasted bread, which I have experienced in other restaurants. Hopefully the chef will consider changing the dish in future, since the parfait is smooth and tasty. Just let down by the inappropriate type of bread accompaniment. I would expect better from an expensive restaurant.
LesleyC491 (10/5): Fab evening drinks - Just popped in for late night drinks beautiful evening in march dry still a chill but in the juice and gin bar there was outside heaters and music for everyone’s taste Really enjoyed the vib mix of ages ( shame about the smoking being allowed!) So we kept moving to avoid them which was fun to people watch. Next time in Cheltenham I think I will stay over here heard the restaurant is amazing xxxx
488paddyb (10/5): AMAZING - Amazing venue. We felt very well looked after, the service was incredible. I would highly recommend
jackbT6430OH (10/5): 131 meal and stay - I had the absolute best stay and meal at 131. I can’t recommend it highly enough.
A7922HGrobinj (2/5): Horrible Experience - ZERO Customer Service - We were very excited to stay at this establishment and while en route from London to the hotel, we got a phone call that my travel partners father had a stroke back in the U.S. We immediately contacted the front desk to communicate the situation and told them why we would not be able to use our room. We also followed up with an email. We called once we got back to London to again communicate the situation and they stated that they had not received the email, so we asked if we needed to send another one and they said no. We were also informed that the manager, named Sarah, would be in on Monday and could review the situation. We were expecting to receive some sort of grace, given the situation, and what we received was zero compassion. They stated that they did not receive the email of which we had a digital copy of showing a date and timestamp. After several conversations, and being repeatedly interrupted, Sarah cited that they had to ‘abide by the terms and conditions’ leaving zero consideration for the human condition and circumstances beyond one’s control. I would’ve expected more grace and better customer service from a facility like this. We will never patronize this establishment, and we will also make sure that anyone we know traveling to this area is aware of the heartless disposition of the establishment. Bottom line is we were charged for a room we did not use, and the circumstances did not matter in the least.
TammyWilts (10/5): Family wedding review - We attended a wedding here and it was absolutely fantastic. The rooms in the house were beautiful, clean and spacious. The wonderful ambience of this house really provided the most perfect winter wedding. Warm, cosy and beautifully decorated with lots of candles and defusers. The staff were wonderful, attentive and so friendly. The banquet feast was absolutely delicious with the best beef wellington we've ever tasted. A massive big thank you to Georgie. You and your team really delivered and gave the Bride and Groom and all a the guest a very special day to treasure.
Sharonmagrath (8/5): Great night away in Cheltenham - We stayed at this hotel for valentines night. The room was decorated beautifully and the hotel bar (Gin and Juice) was buzzing! It’s definitely the place to be in Cheltenham! On reflection we should have booked a quiet room as the partying went on until 2am, but that was an oversight on our part as we were offered a quiet room. Would definitely recommend this hotel!
rosaliet466 (2/5): Hilariously bad - Hilariously bad stay. Probably the most appalling of my life. The fact that the website says “From the moment you book, our team will be at your beck and call. So whether you fancy Champagne on arrival, need to arrange a cut and blow dry, or have forgotten anything from mascara to phone chargers, we’ll take care of it.” is so probably the most ironic paragraph ever written on a hotel website. I called three times to see if I could be accommodated as I was dashing to the UK as my mother had had a heart attack, so I was very stressed out. I called from the airport and they said they would see what they could do. No call back. I called back and they said “staffs have gone home. What is it you wanted?” So I explained again. Still nothing. I called back a third time and finally got an excellent room for three of the four nights I needed as I was told they were full. I arrived and had to haul my suitcase up not one, not two but four flights of different stairs whilst some teenage girl chewed gum, marched ahead and impatiently watched me struggle at the door. The room looked nice on first glance but the cleanliness was dire, and I was given an enamel bucket as a bathroom rubbish bin. Yuck. The toilet in room 30 is all traditional but as a result needs three or four flushes as there is no water pressure. Yuck. The worst part is that the only way to get in and out of the building is to traipse through the restaurant each time, squeezing past people purring over champagne and standing back for indifferent staff to push past you. The hilarious finale was that I was told they would keep an eye out for availability for my last night so you can imagine my amusement when it showed on booking.commit I hadn’t been told a thing. When you encounter family crisis, hospitality should be there to support, not add to one’s misery. Just dreadful and I will never darken their door ever again. Julian and Jade should be ashamed to attach their name to this utterly dreadful establishment
Shopkeeper1 (10/5): Beautiful hotel in the centre of Cheltenham - Exceptional customer service, a really lovely and helpful team. The food at the Terrace is wonderful. Thank you for looking after us so well!
philaJ7365HM (8/5): Beautiful rooms, with awful overpriced dining in a tent. - First, the good. The rooms are wonderful, beautifully decorated. I really appreciate the high quality towels and bed linen. The decor might be a little cluttered for some tastes but I really enjoy the room, its size and the bathrooms are lovely, especially if you get a room with a bath. The walk in showers are fantastic, really feeling like a torrential rainstorm! The provided toiletries are top quality too. Now the bad, of which there are three issues: 1) Firstly the bar is so dark it’s unusable. I assume it’s supposed to be atmospheric but no, it’s almost pitch dark. I’d like to use it but it would just be weird sitting in there, lurking in the darkness. 2) The cost of breakfast is ludicrous. A full English breakfast, a pot of tea and an orange juice costs north of £30. If you want to start with cereals or fruit you’re going to hit £40. It is excellent quality, some of the best quality bacon I’ve enjoyed, but no, it’s far too much. That’s borderline Mayfair 5* pricing. Instead, go to the many other nearby cafes that will serve you a delicious breakfast for around a third of the price. 3). The dreaded marquee. In front of the beautiful hotel, they’ve erected a ghastly marquee that not just blights the local landscape, but in winter it’s cold, drafty and damp to sit in. It’s truly awful. I certainly wouldn’t sit in it for an evening meal and after two attempts don’t use it for breakfast either. The hotel attempts to warm it up with a few heaters which must cost a small fortune in electricity, as they’re basically attempting to heat a drafty tent. I hope they take it down soon. The hotel would look so much better if they did. So all in all, do come to the hotel and enjoy it for its beautiful rooms and proximity to the Promenade, its restaurants and shopping. But avoid the ‘tent’. At least in winter.
jadedC3467NS (2/5): Avoid if you actually want to sleep. - I always wanted to stay at 131 so booked it for two nights and safe to say I regretted my decision and will not be a returning customer. Their social media portrays a luxury hotel in the middle of Cheltenham but my experience was far from it. I know it’s a hotel in the middle of a lively area but I’ve stayed in quieter hotels in Times Square. The room itself was lovely and had an extremely comfortable bed but what was not mentioned upon booking was the booming music that played from the early evening until 2:30am. They give you ear plugs but this barely helped. On top of this I rang reception on both nights to ask when the music was over and was told the incorrect times both times. Just don’t expect to sleep while staying here. I did move room in the middle of the night and it’s 100 percent not the hotel staffs issue but moving from a back room above a loud late night bar to the front then resulted in the front becoming very loud once the bar closed with people roaring and shouting so at 3am we had to move back to our other room. The Tokyo bar had nice decor. We were told this was a residents bar and we get that the hotel let in some people that were not staying however what confused me is the queue for the late night bar into the hotel had no bouncer to stop people coming into the hotel which resulted in rowdy younger groups coming into the hotel and bothering hotel guests which resulted in me having an awful interaction with someone who was ridiculously drunk at 8pm in the evening. On top of this there was one person working behind the bar on a busy night and it was not their fault but you were waiting ages to get a drink as they were also preparing drinks for the sushi bar. I usually would give a hotel the benefit of the doubt but for the price this was just a bad experience as I paid over £700 for two nights to get very little sleep. I go to Cheltenham at least twice a year for racing so it is a shame that I won’t be staying here again as the location is ideal. I have seen other reviews saying ask for a quiet room, I usually book a hotel with the intention of sleeping.
willaA7733GC (10/5): Amazing - Fantastic Hotel, really special place where it feels like they genuinely care about your comfort. Fantastic value and full of Awesomeness.
DMGG45 (8/5): ELEGANT HOTEL - We stayed on a Sunday evening, room 31 is gorgeous, beautifully decorated and furnished. The bathroom is very impressive with double showers. Great pillows so wish I’d looked at the make! We ate in the terrace restaurant early evening and it was very quiet. The service was very good with an accompaniment of a bit of humour! The food was excellent, we had a very peaceful nights sleep and a great menu choice for breakfast and we enjoyed what we had. The only slight downside to this elegant hotel is the amount of steps so maybe consider this if it may be an issue.
520rond (2/5): Disappointing experience. - If items are not available on the menu, it would be advisable to mention this before customers order said items. The first wine chosen was not available, as was the second one. We were totally baffled to then be shown two bottles that been served small amounts. from and invited to order by the glass from those…..? Ceviche of seabass was under seasoned and bland, the sirloin steak from the the grill menu was very much below par and tough. Eventually, when the bill arrived, the wine that wasn’t available made its way onto the bil…..? To their credit, the unsatisfactory main course was taken off, but overall a disappointing experience and not inclined to repeat.
Samanda (10/5): - Very lovely rooms and centrally located!
Ryan (8/5): - Good parking. Nice hotel. A little noise from the bar. Breakfast was lovely but the tent set up is a little strange.
sarahsU1402YH (10/5): Great stay - make sure you read the website if you want a quiet stay - I’ve been to this hotel a couple of times before and it’s been significantly extended with the addition of Yoku and the gin and juice bar since my last visit. We had an amazing stay in an outstanding room which genuinely was outstanding with every comfort you could imagine. We were also fortunate that it was in a different building away from the noise of the gin and juice bar. We had a fantastic meal in Yoku and were served by a first rate head of service by the name of Amelyn who is exceptional. She couldn’t have been more helpful with our dietary requirements and knew the menu inside out. She was attentive and responsive and I cannot rate her highly enough for her customer focus. The only drawback was that we, as residents, were not able to get a drink after dinner because the inside bar closed at 10:15 pm, although continued to be inundated with people coming in from the gin and juice bar. Eventually, Amelyn sorted a drink for us which we took to our room as the ambience was getting a bit too lively inside, even though the bar was shut at this point in time. It might be good to consider separating out the gin and juice public from residents later on in the evening and keeping the interior bar open but having the main door only accessed by residents with room keys. Overall, we would definitely stay again, but people need to read the website carefully as booking one of the standard rooms over the gin and juice bar was producing many complaints from people as we were checking out.
Bryan (10/5): - Beautiful premises and lovely, friendly Staff. Great Japanese Restaurant too.
FarAway778797 (10/5): The best hotel in Cheltenham - I had the pleasure of staying at 131 again recently. As usual my experience was wonderful. From the moment I stepped into the reception to be greeted by Judit who is always warm, friendly and so welcoming. My room was immaculate, and equipped with all of the amenities I could possibly need. The bars at the hotel are fantastic and ideal for a night out. The location is ideal conveniently located for the town and its local attractions. My stay at 131 was lovely and for me its the only hotel in Cheltenham I would consider. I highly recommend it to anyone looking for a relaxing enjoyable getaway. I cant wait to return!
Claudio (10/5): Great location beautiful room - Beautiful well equipped room with great fixtureshower and bath amazing King bed amazing Parking included Great location 👌 Expensive
Roxii0_1 (10/5): British excellence at its finest! - This is the 2nd time we’ve stayed here and it certainly won’t be the last. From the initial warm and happy welcome from Judit on reception; to the luxury of The Tasting Menu in Yoku; to the out-of-this-world pillows. Every part of our stay was exceptional. The service from the every member of staff was incredible. The cleanliness of the rooms, with every detail thought of were immaculate. Those pillows-WOW! It’s as if you’re sleeping on a cloud. The sensational food, transported us to another planet, what an experience. Thank you to every single member of staff, especially Iwona, for helping me make the decision to have the pancakes for breakfast, a fine choice.
Louise (10/5): Birthday Bash. - To celebrate my daughters 40th birthday in Yoku Bar, stayed in Room 1….elegant, comfortable and quiet.
Claudio (10/5): Pricey luxury Victorian experience - Room was lovely Bathroom was amazing Bed was huge super king and all one matress with supremely sumptuous sheets and cushions No desk to work on but i guess this victorian experience isnt for business. Pricey when considering Queens Hitel is across the road
Patrick (10/5): Wow a great find! - Fantastic last minute stay for our joint 60th Birthday. Loved the double shower and double ended slipper bath! Bed was SO comfortable. Fantastic bar and eating areas. We will be back
Mark (10/5): Superb stay! - Absolutely superb hotel and complex. The rooms and service first class, the Japanese restaurant 10/10 and the bars, terraces, drinks also brilliant. Literally can’t fault this place. Will be back again soon
Dream25771571751 (10/5): Absolutely loved it - I had a very pleasant stay at this hotel. The rooms were clean and comfortable, and the overall atmosphere was welcoming. The staff were attentive and helpful, which made everything easy and enjoyable. A special mention goes to the blond European lady working here I think she is the Manager, who added such warmth to my experience. She was kind, approachable, and had a lovely way of making guests feel comfortable. Small gestures like hers truly make a difference during a stay. Overall, I would happily recommend this hotel for both its quality and the friendly people who work here. Definitely try few of the gins in the Gin & Juice bar!
Lauren (10/5): - Beautiful restaurant, bars, and gardens all over. Very unique property. Well decorated.
Cerys (10/5): Stunning hotel with lovely staff - Had a lovely warm welcome at check in. He explained where to park, showed us to our room, which was absolutely beautiful. The room definitely had the wow factor. The toiletries smell wonderful! I felt very pampered after using them. There is complementary tea and coffee. The room was the perfect temperature. It is a short walk to the Town centre approximately 5/10 minutes. No 131 is a beautiful hotel in a lovely location, it definitely had the wow! factor for me and we would definitely stay again. The staff were friendly, welcoming and helpful. I would highly recommend a stay here. Thank you for a wonderful stay.
Anthony (10/5): - Great hotel , my room was spacious and great amenities in the room
Karl (10/5): Great Stay. Highly recommended. - We had an amazing stay at this wonderful Hotel. The staff at the No 131 Terrace were very friendly and helpful. The bedroom and bathroom were amazing.
chrisbS6044CQ (2/5): Shocking - Lovely place initially but we paid 220 for room only and that was supposed to be an ‘excellent ‘room, loud music and voices kept us awake until 3.30am. Room3, air conditioning unit just placed in room with extractor fan stuck out side window so there was no way we could close window to reduce noise, no secondary glazing. Quite dirty also, I used a towel to stand on bathroom floor and is was filthy !. Beds extremely comfortable had you been able to sleep.
matthewgordon73 (10/5): Excellent stay - The hotel and staff exceeded my expectations so relaxed lovely rooms, a Thomas and facilities . Lovely breakfast on the terrace
John (10/5): - Beautiful!
Bexi26789 (4/5): Noise past 2.30am - This was our second stay at Promenade 131. Absolutely beautiful hotel, with stunning g room and bathroom. Costly, but a treat for a special occasion. Unfortunately the private party last night below our room with loud music and chatter past 2.30am spoilt our night. I mentioned this at check out and was told to request a ‘quiet’ room next time? At over £250 night without breakfast, I’d have hoped for a better experience. Oh…and the little tray of nibbles on the table are payable… don’t get caught out like us and think they were a lovely complementary touch!
Mark (10/5): - Beautiful spacious room and bathroom, tastefully decorated with all modern amenities.
Michael (10/5): - Beautiful Room
KLLPA (6/5): Over priced and noisy - Lovely appointed rooms, however very noisy. Did ask for a room move was told fully booked. Honestly we feel this hotel is over priced considering the noise level at night within the rooms. ( we had booked 2 rooms in despite of room location all over it’s noisy). On check out receptionist Judit was very rude and had the attitude of whatever. The Japanese restaurant was great our host was beautiful wish I had her name. ( she was the only female on staff) very lovely person. Overall I would not stay at this hotel due to $$ and noise level.
RickyDon (10/5): Very impressive hotel - I stayed here as part of a family wedding party in June and I was very impressed. The great weather helped, but the location was great and the onsite bars were well equipped for outdoor dining/drinks. The decor and design is great, with every room unique and stylish. The super-king size bed was very comfortable and the breakfast was top notch. I would certainly stay again and Cheltenham itself was great.
thierry (10/5): - Nice vintage-style room with all comfort. Nice outdoor restaurant.
Sukhwant (10/5): - Love staying here!
Jane (10/5): - Beautiful stay with amazing staff and food set in the heart of Cheltenham
Andrew (2/5): - On arrival was upgraded from family room , slightly reluctantly but I pointed out I should get an upgrade. They agreed and showed me to my room and gave me key card. When I return a little later the card didn’t work and I could hear people in the room. Someone had turned up and requested the room and they gave it to them. So unprofessional. The appropriate thing to do would be to tell them the room had been given to another guest. But I guess ethics go out the window when money is involved.
Hilary (10/5): Really comfortable room - Amazing comfortable beds! Beautiful room and property, very charming
Hala (8/5): - This is a beautiful boutique hotel set in an excellent location in Cheltenham with a lovely restaurant and gin bar on site ! One of our favourite places in Cheltenham. Just disappointed that we were put in an attic eaves room which was quite small and difficult to get to with all our luggage . Given we’d booked a Deluxe room for 4 nights we had expected to be given over of the many charming rooms on the first floor overlooking the Promenade .
Samantha (10/5): - Was as good as the last time i stayed. The toiletries, and facilities are great, and the bed is extremely comfortable.
Hannahlindsay (10/5): Lovely stay in a lovely location - Stayed for two nights - the email communication in the lead up from reception was fantastic. Very happy with the room, included gin glasses and cocktails. Bed unbelievably comfortable. Dinner at the hotel was very good as was the garden for cocktails.
paula (10/5): - Beautiful hotel great food , loved the decor - just lovely we will be back !
Mary (2/5): Nice hotel but not if you are elderly/didabled. - This hotel is not very caring with the elderly or disabled. Young lad never offered to carry my 91 year old, disabled, partially sighted mum’s bag. At 9:40 in the evening we were advised that the bar was shut and we had to go to an outside bar, which was pretty impractical with my elderly mother. The alternative was to pay £5 to get someone to get us a drink from the bar. I have no idea why they couldn’t have seen the situation and simply offered to get us a drink (2 oranges juice and lemonades were all we were asking for) Then in the room the TV didn’t work. Someone tried to fix it for over an hour, but failed and in the end at 11pm I had to suggest they leave as mum was pretty tired by then At checkout no offer of compensation was offered other than a cup of coffee (I don’t even drink coffee) The whole stay was ruin and the staff don’t give a dam about you unless you are young fit and healthy.
Proudmummy1965 (2/5): Nice hotel but very poor customer service - The hotel itself is very nice. It is clean and the rooms are nice. I was travelling with my 91 year old mum and when we got back to the hotel at 9:40 after seeing a show, mum really needed a drink. The hotel lightening is quite subdued, which is normally fine but if you are old and registered blind as my mum is (she has a little sight in one eye and none in the other) it makes walking around the hotel hard. I found mum a nice seat, sat her down and went to get her an orange juice and lemonade only to be told “bars closed” So we went to reception to explain we just needed a drink and the man said that the bars closed but there is one outside we could go to (down lots of steps). I asked if anyone could get us drinks as mum is disabled (has blue badge) and was told there was a £5 charge as it would be room service. Frankly I am appalled. All we wanted was a couple of drinks inside the hotel (I couldn’t really take my disabled 91 year old mum, back through the dark hotel, down multiple steps to sit outside in the cold) It would have taken someone just 3 minutes to get us a couple of drinks and charge them to our 2 rooms. Surely sometimes, kindness, compassion and understanding should be shown. It would have been very easy and very good customer service and would have made us feel valued had one of the men offered to help. Instead we have come to bed tonight feeling pretty upset, that 2 members of staff made us feel that we are an inconvenience and my Mum is just having water to drink in her room. It’s sad, as we won’t be staying here again now purely because the staff couldn’t see that we needed a little assistance and wouldn’t put themselves out for a matter of minutes.
rduddell11 (10/5): Superb hotel, beautiful rooms and great staff - Superb find, the staff were great at communicating prior to my arrival ,replying to my questions efficiently. On arrival, using the instructions sent in advance, finding the hotel was easy and likewise, there was plenty of parking options (I arrived at 6pm on a Thursday). The check in process was easy and the staff were friendly and welcoming. The room was spacious, beautifully decorated and well presented. It was functional and offered plenty of storage and amenities. The bed was huge but most importantly, comfortable and the pillows too were nice. The hotel is located in a superb spot, central with good views around, the on site restaurant and bar were tasteful and offered great variety and atmosphere. The staff in Yoku were great and the live entertainment at Gin and Juice was good with a good variety of choice. Overall a fantastic stay and a great find. I have already looked into returning for another stay!
V8684GGandyb (8/5): Sleeping on a marshmallow of fluffiness.. - No.131 was booked for us as a token of appreciation from our daughter and new son-in-law for our wedding gift to them. The hotel was quiet with quirky decor, but our room was perfect. Excellent shower and bathroom facilities, very comfy bed, coffee maker and comfy easy chairs. Breakfast in the marquee 'restaurant' was beautifully cooked and served by friendly staff. All in all, a very pleasant night stay.
mikejX8297QH (2/5): Its simply terrible.... - This isn't a one off - 131 has been in decline for a while. Tonight I paid premium prices to sit next to two people waiting for a take away. 131 is now a Chippy - so don't charge £30 for the market Fish. They spent 45 minutes shouting down their phones, and when I asked the staff to take acton - they said 'theres nothing I can do'. DO NOT EAT OR STAY HERE - I have stayed and eaten here before and service has fallen off a cliff. All the old staff, who were outstanding, now work elsewhere. My suggestion is - go anywhere else in Cheltenham - it will be better than 131.
laurasB182JX (10/5): A touch of luxury. - A fantastic place for dinner, drinks and to stay. The variety of bars is brilliant and the atmosphere is relaxed with a luxury feel. The food was delicious and the staff and friendly and helpful. The room was comfortable will all the amenities. I would highly recommend a visit for cocktails, food or a luxury night away.
H5196YTbernardp (10/5): What Hotels Should Be! - An exceptional hotel- very accommodating reception, tremendous wait staff in the restaurants and bars, excellent food in Yoku and The Terrace, a beautifully appointed room, and a great location! This hotel was one of the best we have stayed at.
Gary (8/5): - Great location, Room was very spacious and comfortabled. Gin & Juice bar is lovely especially on a sunny day. Did not have any food during our stay.
Geoffrey (8/5): 131 Cheltenham - Good stay. Room was small but clean and quirky in a good way. The draw back was there were a lot of narrow stairs which as we are in our sixties was a chore to climb. Staff took our suitcases up and down which was a big help.
Martin (10/5): Excellent location and great service. - I’ve stayed here before and I feel that it’s the best hotel in Cheltenham, lots of character and great bars and restaurants on site. The staff were extremely friendly and helpful, especially Valerie, who showed me round and offered me a choice of rooms.
peda73 (2/5): Need a new bar tender - Unfortunately your bar tender who was on his phone and not the least bit interested, gave one word answers to all questions , he is doing you no favours . Always enjoyed it here but experiencing him as he had nothing to give and dirty tables everywhere (not busy) paying over £20 for two drinks it was disappointing , you expect better . Sunday 27th April
Paul (8/5): - Very comfortable and stylish
Yogita (10/5): - The staff are incredibly helpful, always on hand to answer any questions or offer any help. The hotel is just simply stunning inside and out. The location is absolutely perfect if you want to take a walk around town and there’s also the convenience of the restaurant and bars within the hotel too. Our stay was just perfect. We’ll definitely be back for longer this time. We would highly recommend to anyone thinking about booking!
303Stephen (8/5): Great hotel for our wedding anniversary. - A great hotel with super helpful staff. We had a nice room looking the rear of the hotel. The receptionist helped with the luggage all the way from the car parked at the rear. We drank and dined in the Japanese restaurant and had a great meal. Dining here is a little different to a UK restaurant. Food comes as it is ready and you can order as you go. Great when you discover something you really like - such as the tempura prawns - repeat ordered! Slept really, really, well in a lovely bed with great linen. Breakfast was good. Fine kedgeree. We will be back!
Scubadivingmakoman (8/5): Lovely hotel...absolutely no sleep... - So am lying in bed at 5.30 am still listening to the noise from the Promenade. Not a wink of sleep during the overnight stay at the hotel due to our room being so hot, we had to open the windows. We then had to endure the loud music from the Gin and Juice bar till after 2.30 am followed by drunken people shouting and crying till about 4.15 am! So if sleep is what you are after, I would avoid the hotel at all costs. That being said, it is lovely. We had a gorgeous, spacious room with the most amazing bathroom and incredibly comfy bed. We tried the Gin and Juice bar on arrival and it was moody, intimate and played great music. The location of the hotel is fantastic and the staff are friendly and accommodating. Sadly, I will just return home more exhausted than when I arrived....
Wgracej (8/5): Nice food - We didn't have reservations. Sunday lunch, very large sharing platter, all the trimmings, plenty of vegetables. Nice atmosphere,we sat in temporary tent type area, lovely and warm on wet day, staff friendly. Dog friendly. Would recommend.
racran01 (10/5): Stunning - Stunning meal. Service was excellent, attentive but not obtrusive. Everything beautifully presented & cooked to perfection. Truly a beautiful meal. We were treated to glass fizz & macaroons for our anniversary - appreciated this lovely touch. Definitely returning & absolutely recommend, worth every penny.
Angela (10/5): - Loved the decor and the high ceiling made the room very airy. Very comfortable bed and pillows. Highly recommend for comfort and position in town. Would stay again.
paulcE8943CY (10/5): Lovely visit to a fine restaurant - Visited (on the terrace) with an old friend last week, and the whole experience was first-rate, even though we were having the set (Green) menu. Service was attentive but not over-fussy (Sylvana did most of the work), and the meal was fine. I had possibly the finest opening salad I've ever had, work my guest having the ham hock. Main courses were a beautifully prepared and cooked lamb chop(!) with butter beans and other seasonal veg; my guest having salmon. A surprisingly good non-alcoholic gin, plus n/a Peroni was served my guest, whilst a rather nice Pinot Noir was served me. We were both too full to tackle a third course, however. A first visit but definitely not the last.
benh12869 (10/5): Security was very good - Witnessed someone getting kicked out , I know might seem bad. But honestly the security was top notch. Treated the individual with respect and dealt with it very professionally. Marshall was brilliant. I understand that raceweek can be difficult but I was very impressed with the level of professionalism.
Graham (10/5): Booked & checkin in 10 minutes! - Met some friends in Cheltenham, decided for an improv stay over as it was going to be a late one. Booked online and 10 minutes got the key for the room. This has been the 4th tim in 12 mo ths we have stsyed at this hotel and it is our go to. Super friendly staff, easy parking, ce trally located and the hotel has an amazing bar! The rooms are always well maintained and nicely decorated.
Y2208VTians (10/5): Dancing, music, buzz, sophisticated and wonderful food! - I'm a regular at Gin and Juice, the restaurant and the Japanese bar upstairs. I love it all! Gin and juice is fun and buzzy, plays great music and attracts visitors from out of town which is interesting. Always seem to meet models, interior designers, musicians, writers etc there! Also love the sultry Japanese bar upstairs and the friendly typesI meet there where it is easier to talk and be heard. I'm a designer and notice the details. I love the decor everywhere, the eccentric layout and appreciate that the design is thoughtfully followed through everywhere and furniture and fittings seem to be good quality. Lighting and sound levels are just right. Now, which of those 405 gins next?
Angie (10/5): - Beautiful hotel, room was faultless - Beds comfy, products divine! Will be revisiting
Verified traveler (10/5): Lovely hotel - Great one night stay. Very clean and full of character.
Clare (10/5): - Love this hotel! Cannot recommend highly enough...
Berksmum82 (4/5): Second visit, first time was great but we will not be back - This was our second visit, we previously stayed last summer and had such a great time that we were really looking forward to our second trip. Unfortunately it was not the same experience at all, perhaps because it was cold and off season the hotel was under staffed, the food was quite frankly horrible to the point that we wondered why on worth all the requests to support the Terrace restaurant were even there. It would almost be a kindness not to expose people to food of that standard! The Japanese which had been fantastic the previous time was nothing short of inedible, in fact we left at least £150 of food uneaten. The rice was overcooked on both the sushi and the wagyu rice dish. It was under seasoned and bland and everything was running with oil which made us feel rather unwell. When asked how it was we explained the issue and the gentleman serving apologised and agreed but said they were getting a new chef and changing the menu?! He topped up our wine free of charge as an apology. To add to all of this (an experience which was rushed through in under an hour at at hefty price) the window was broken so it was absolutely freezing in the restaurant and we spent our time shivering. The check in was awkward, we had been repeatedly asked to book in online but that apparently means nothing and we still went through the usual process and they argued that they don’t offer that despite the emails. We had a late check out deal but we couldn’t park until the late check out. There was no bottle opener in the room and that seemed to be a drama as they only had one spare in the whole hotel. The rose was so off in gin and juice that I spat it back into the glass and the bar tender laughed and said it wasn’t a favourite for many people. At no point did anyone care that they were offering revolting food and drink at at chunky price. We won’t be back.
clare (8/5): - Lovely clean room and hotel. Quite noisy! Expensive room rate to not include breakfast and a shame to only have breakfast in a marquee!
Verified traveler (10/5): Will stay here again - I loved this hotel. Its quirky, but in a lovely way. And i was lucky to be upgraded, so i had a suite with a separate shower room and a roll top bath. The selection of wines/drinks/snacks in the room were of good quality, and whilst i did not consume, due to work commitments, i would in the future. The restaurant attached served lovely, locally sourced food at a reasonable price. And the location of the hotel meant you were walking distance into town, and 20 minutes walk from the train station. I will stay here again.
coralhayward (2/5): Avoid - I’m at a loss as to what to say about the Hotel really Firstly the positives, we stayed in Room 25 and credit where credit is due the room upon arrival was lovely, nicely decorated plenty of space to relax, nice finishes but do feel after two days of being there you can start to see all the marks on the walls so it could do with fresh paint and the room is very dark. We ate in the Japanese restaurant, the food was lovely, but booked for a birthday celebration and in all honestly with the concept and the timings of the food we were in and out in about an hour, the tables are far too close together and doesn’t make for a relaxed dining experience for the cost. We ate breakfast and one evening meal at The Terrace, the food was amazing and couldn’t fault it, but they hadn’t restocked the bar so drink choices (whisky) was very limited. I’m pretty sure someone is responsible for stock control and I suggest they address this, But when all said and done whilst the venue is nice and warm you’re dining in a plastic tent and during the winds the rattle of the plastic drives you insane and the birds can get in (see pic) Other Negatives.. there’s no through route from The reception to some of the rooms which means you have to keep walking down the centre of The Terrace Bar/Restaurant every time you want to leave or return back to the room. I just don’t understand the whole concept of it. As room 25 is on the front of The Promenade it’s noisy because of the road traffic, the bar and to top it all the guests next door decided to bring back 2 extra guests at 1.40am this morning and didn’t leave until 3.50am. I did call reception and whilst this was addressed and the room next door was told to keep the noise down, security was no where to be seen, the extra guests could have been there all night for all they knew. There’s no security to check the corridors anyway despite being in a separate building and we were Left to put up with the noise for over 2 hours. So if you want to pay nearly £800 on a room only basis for a 2 night stay and have no sleep then I will give it a 5star review as that is what was achieved. But given the seriousness of all the other issues, I wouldn’t recommend the hotel at all and certainly wouldn’t return. As it was booked for a birthday celebration and we specifically asked for a quiet room, nothing on balance managed any of my expectations. Disappointed is an understatement and the management of the hotel should be totally held accountable for their advertising and rectify guests expectations asap
Lee (6/5): Weekend break - Booked in advance for a weekend away for Cheltenham Races Trials day in January. Stayed over on a Saturday night, and although we were warned about the late night bar/club underneath the hotel our room was directly above this and did impact our level of comfort when trying to sleep! Maybe the hotel could invest in some better sound proofing to minimise the impact of this? Otherwise room was nice, but slightly cramped. Service was excellent and they had us checked in earlier than expected which was a great bonus!
fuzzycoco (2/5): Check your receipt ! - I’ve been wanting to visit for a meal for some time. I’m extremely disappointed and will never go back. We were charged for a starter and main we never even had, luckily we checked our receipt when we were home as felt it was a lot of money. My mum had to call and get a refund. I bet they catch a lot of people like this - we won’t be returning
kristinwC6913AK (10/5): Best hotel in Cheltenham - The No.131 hotel is a classy and beautiful hotel that was centrally located in Cheltenham. We stayed in a Family room with our two teens. The extra room was perfect for our kids to stay in. The bathroom was beautiful and spacious. The fine details include a Dyson hair dryer, stocked fridge, king bed and very nice linens. The gin bar was fabulous and the drinks were the best I’ve had in England. If you are in Cheltenham, consider staying here. You will love it.
denirokeane (10/5): Exceptional hotel. The attention to detail was phenomenal - Stayed for only one night. The hotel is exceptionally well decorated and the rooms were the same. The attention to detail and little touches make it stand out. The hotel really was faultless and right in the centre of Cheltenham. If there was a downside it was that the hotel also has an outside bar and the house can travel to the rooms above but it really wasn’t a problem and the benefits outweigh that.
deborah (10/5): Fabulous 2 day stay - We have a lovely 2 date stay, we had a basement room and beautifully decorated. The Terrace and Gin&Juice were fantastic for dinner and drinks Breakfast and dinner were both delicious
Helen (8/5): - Lovely room and enjoyable stay
Michael (10/5): - Magical.
Katie (10/5): - Lovely hotel and great service
Graham (10/5): Perfection is 131! - Another outstanding stay, 10/10! Keep up the excellent work!
Corinne (10/5): Beautiful - Absolutely stunning boutique hotel, rooms amazing, bars classy and the terrace restaurant was great. Will be back soon!
Christine (10/5): - Lovely room with a view of a beautiful stone church. Excellent amenities in room. Room service provided us with a delicious breakfast. Very comfortable bed with a selection of pillows.Very gracious staff. There are some stairs you must climb to enter the building. Staff will assist you if needed.
Julie (8/5): - A great hotel spoilt by very obnoxious people in the bar and restaurant They needed throwing out as they ruined the good food and lovely staff
Matthew (10/5): - By far the nicest hotel I’ve stayed in, we had a king size bed which was stunning and there were 2 different really cool bars which we tried. The staff were friendly and both bar tenders in particular really looked after us. We want to come back again.
Jack (10/5): - Strange setup with a bathtub in the center of the room, but everything else is very good.
Caroline (10/5): Excellent hotel - Friendly and welcoming on check in, room was ready early and was absolutely gorgeous, such comfortable bedding and room had everything we could possibly need and more.
Dorothy (10/5): Great Boutique Hotel - Great lication. Loved the very unique rooms and The Gin & Juice Bar
Alexander (10/5): - Lovely room!
Nicole (10/5): - We stayed for one night for a quick stop by in Cheltenham and were totally drawn to the stylish and luxurious finish of the hotel. It’s a super cool destination right in the heart of Cheltenham with a real vibe over the weekend in its bars and restaurants. We opted for the smallest room type (cosy) which was beautifully decorated and kitted out with premium bedding and quality products. Although the room was sufficient for a night, our main comment was that there were not enough surfaces to put things on especially for two people and it was a little too compact. The staff were really helpful and we enjoyed being able to order breakfast to the room from the restaurant. Overall, we would stay again but probably upgrade to a better room.
gemma (10/5): Beautiful hotel - This hotel is stunning. I always generally book thought hotels.com but do feel you get preferential treatment if you book direct with this hotel and now no for next time. I booked the second room option up and it said separate bath and shower but there was no bath in our room.
Jerold (8/5): - The room was amazing. Ceiling was at least 12’ high. Unfortunately, there were two problems with the room: it smelled musty and the toilet (a Crapper) did not flush well. By the way, the shower was incredible.
Verified traveler (10/5): - Incredible stay in such a lovely room, lots to do in the area too for nice drinks/dinner/walks
Verified traveler (10/5): Utterly Fantastic - Absolutely Incredible Stay. We visited No 131 for my wifes birthday. As we arrived anc checked in the staff were so welcoming and carried out bags to our room. We went for the deluxe double and it was gorgeous. An old building but very stylish and clean. The weather was very hot when we visited and there was an aircon unit in the room which was a fantastic thought. We also ate at the restaurant there and the food was phenomenal, one of the best meals we have eaten. The staff were so knowledgeable and helpful, food and drinks were great. Will definitely be coming back and use this hotel and whole venue for special occasions.
Craig (10/5): Great hotel, great staff - rooms not as described - Lovely hotel, very disappointed with room. Room not as described on Hotels.com
Mr JULIAN (8/5): - The attic bedroom was difficult to access and claustrophobic. The staff were excellent and alternatives were found. Dinner was most disappointing and one plate was returned uneaten. Perhaps we were unlucky !