JW Marriott Hotel Zhengzhou
Location: Millennium Royal Plaza No 2 Central Busi, Zhengzhou, Henan, 450000, Zhengzhou, CN
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Experience unparalleled luxury at JW Marriott Hotel Zhengzhou, where comfort meets elegance in the heart of the city.
Recreational Oasis
Indulge in our top-notch amenities, which include an inviting indoor pool, a soothing hot tub, and a rejuvenating steam room designed for ultimate relaxation.
Culinary Delights
Savor exquisite Chinese cuisine at our renowned restaurant, Man Ho, or enjoy the convenience of 24-hour room service. Don’t forget to visit our bar/lounge for an evening drink or grab a quick snack at the coffee shop.
Versatile Event Spaces
With over 10,000 square feet of versatile meeting and conference space, we are the perfect venue for your business or social events, complete with state-of-the-art facilities.
Don’t miss out on an unforgettable stay—book your room today!
Important Information
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 02:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Meeting rooms
- Boat tours nearby
- Fitness facilities
- Electric car charging station
- No single-use plastic straws
- Comprehensive recycling policy
- No single-use plastic stirrers
- Electric bicycle charging station
- Free WiFi
- 24-hour front desk
- Garden
- Luggage storage
- Designated smoking area
- Concierge service
- Steam room
- Fitness facilities
- Conference space
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Free newspapers in lobby
- Porter/bellhop
- Internet access in public areas - high speed
- Meeting rooms
- Wedding services
- Tours/ticket assistance
- Free self parking
- 24-hour fitness facilities
- Boat tours nearby
- Electric car charging station
- Housekeeping on request
- Banquet hall
- Reception hall
- LED light bulbs
- Recycling
- Electric bicycle charging station
- Lifeguard on site
- Change of towels (on request)
- Change of bed sheets (on request)
- Well-lit path to entrance
- Vegetarian breakfast available
- Organic food
- Double-glazing on all windows
- Locally-sourced food on site (80% or more)
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- Reusable cups only
- Water-efficient showers only
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Executive Room, 1 King Bed
1 King Bed
517-sq-foot room with city views
Executive Level - Light refreshments
Internet - Free WiFi 25+ Mbps and wired internet access
Entertainment - Flat-screen TV, cable channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Executive level room
- Bedsheets provided
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Executive Suite, 1 Double Bed
1 Double Bed
969-sq-foot room with city views
Internet - Free WiFi 25+ Mbps and wired internet access
Entertainment - Flat-screen TV, cable channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Executive level room
- Bedsheets provided
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Deluxe Room, 2 Double Beds
2 Double Beds
Overlooking the city
Internet - Free WiFi 25+ Mbps and wired internet access
Entertainment - Flat-screen TV, cable channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Presidential Suite, 1 King Bed
1 King Bed
2153-sq-foot room with city views
Internet - Free WiFi 25+ Mbps and wired internet access
Entertainment - Flat-screen TV, cable channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Premium Room, 2 Double Beds, Lake View
2 Double Beds
Overlooking the lake
Internet - Free WiFi 25+ Mbps and wired internet access
Entertainment - Flat-screen TV, cable channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Executive Room, 2 Double Beds
2 Double Beds
Overlooking the city
Internet - Free WiFi 25+ Mbps and wired internet access
Entertainment - Flat-screen TV, cable channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Executive Studio Suite, 1 King Bed
1 King Bed
624-sq-foot room with city views
Internet - Free WiFi 25+ Mbps and wired internet access
Entertainment - Flat-screen TV, cable channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Executive level room
- Bedsheets provided
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Deluxe Room, 1 King Bed
1 King Bed
452-sq-foot room with city views
Internet - Free WiFi 25+ Mbps and wired internet access
Entertainment - Flat-screen TV, cable channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Premium Room, 1 King Bed, Lake View
1 King Bed
452-sq-foot room with lake views
Internet - Free WiFi 25+ Mbps and wired internet access
Entertainment - Flat-screen TV, cable channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Presidential Suite, 1 King Bed
1 King Bed
2906-sq-foot room with lake views
Internet - Free WiFi 25+ Mbps and wired internet access
Entertainment - Flat-screen TV, cable channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Alarm clock
- Electric kettle
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Guest Reviews
- 998priyankad (10/5): Nice hotel with great area to stay. - Good place to stay, I like the area in general. Place to hangout, food stalls and restaurants also a lot. Room is comfy and food also great, I love my lunch here.
- Chia-Che (10/5): 地點佳住宿舒服 - 櫃檯與員工教育訓練與禮貌佳。 泳池28度恆溫。早餐來不及協助餐盒打包。
- TedHKPCCW (10/5): The Good Overwhelmed The Bad - I stayed in Room No.5518 for a week. The hotel is located strategically approximate 5 minutes drive to city centre, and 30 minutes drive from the international airport. JW Marriott Hotel Zhengzhou is the landmark of Zhengzhou, housed at a pagoda alike building tower in the new Central Business District. It is a hotspot for exhibitors as the Convention & Exhibition Centre is just next door. The hotel rooms enjoy commanding views over city skyline and Ruyi Lake. Besides the complete range of hotel facilities, its human capital are the assets of the hotel. Ms.Yee, Karl and Thierry (Hotel Reception), Ms.Lisa Dong (Customer Service) and Johnny (Concierge) are great employees who exhibited high level of customer service. However, Jessica of the restaurant which provides Buffet Breakfast may require to undergo further training as she seems to work based on her mood-swing. Overall, it is a great hotel with great experience.
- Kavzchat (10/5): Great stay - The hotel is a landmark in itself…there is plenty of shopping, nightlife, culture around.. even museums if one is inclined. Breakfast was pretty decent.. though they should increase their vegetarian options. Rooms are very nice as are the bathrooms… the shine would shine in and wake me every winter morning
- Gareth (6/5): Smoking in the fitness changing rooms !? - Older looking rooms could do with a renovation. Guests in the pool fitness area changing rooms were smoking ! Staff were all super friendly
- bcheong (8/5): Tall - The 2nd tallest building in Zhengzhou , but only surpassed by 4m. Built in 2012, so slightly oldish The service from front door to check in was good. Upgraded due to my Ambassador status. The suite was large, but with old fashioned browns. Good that the telly had HBO for me to watch White lotus Wrote a seperate review for the breakfast The gym was smallish, and the locker room worn
- Hong (10/5): - Friendly staff and nice environment.
- Stephen (8/5): - just the A/C, its not working.
- jamescH8943DA (10/5): It is the staff that make the experience. - I really enjoyed the hotel infrastructure and amenities. But for me it is the staff that make it a great experience. Especially friendly and helpful with assisting me with my Chinese pronunciation was "Jessica" in the dining room. She is a STAR!
- Sunghyun (10/5): - 중국출장때문에 2박을 묵었는데 깨끗하고 주변 경치가 너무 좋았어요. 이뿝니다.
- Verified traveler (6/5): - Hotels.com에서 예약한 금액 하루 1,000위안과 달리, 체크인 시에 하루 2,000위안으로 디파짓이라고 결제를 해야한다하고 체크아웃시 잔액을 돌려준다고 했는데 그게 처리가 안되고 있습니다. 출장이라서 회사비용처리해야하는데 매우 곤란한 상황이네요 I made reservation at less than 1,000 yuan per day thru hotel.com, but the hotel charged me 2,000 yuan per day when checking in, saying they would refund the rest when checking out. The refund is not happening right away, and the hotel has no emails that i can contact in English (i cant speak Chinese at all, so cannot talk with them over the phone). The hotels.com reservation number is 72058305084103, could you please check the current status with the hotel?
- Luigi (4/5): Camere non insonorizzate e fumo sigaretta da campe - Camere non insonorizzate.. Addirittura il fumo da sigaretta della stanza accanto arrivava nella mia tanto da dover cambiare stanza a mezzanotte perché l aria era irrespirabile e il personale non ha fatto nulla per far smettere i vicini, nonostante la struttura sia classificata come Smoking Free!!!
- stahl (4/5): Nice location but stinks of smoke in many areas - Nice location. Many of the public areas and some rooms stink of cigarette smoke. The second hand smoke also comes in via the air-conditioning The non-smoking policy in this hotel is clearly not observed or enforced. Service in the lounge bar was painfully slow
- GinaNieva Sanchez del (6/5): - Loved my view. It was really beautiful. Staff were really nice, except for the check in desk. A bit rude at times. Concierge and cleaning crew were awesome, very nice people. The last night i had to call 20 times to try to get ice from room. I had to go by the elevators before they even picked up. If you are an American or foreigner especially a woman, the Chinese come first. Upon exchanging money, i was interrupted everytime someone wanted something from the hotel desk. Customer Service wasn't really the strong key here with the exception of the Concierge and cleaning staff..
- Carlvanloey (8/5): Would book again! - I can recommend everybody to book at this hotel for a stay in Zhengzhou. It has all comfort you expect from a hotel operating in this class. Even if my stay was short I enjoyed every minute of it. I can not think of a major item that is not up to standard
- Deborah (10/5): - This is a new area for us to visit, not a lot around the hotel but thankfully Paulina’s was great for dinner and drinks and very friendly staff
- Zhen (10/5): - very nice
- sawarto (10/5): Good location - Great location with a good range of breakfast. I would like to special mentioned your colleague: Dani from Exe club lounge for assisting us throughout. And also to all members of the lounge who have been very helpful. Rooms were ok, somehow or rather, i always smell cigarette smoke everywhere i go. People couldn’t careless about non smoking indoor policies. It is frustrating especially with young children.
- BengJYT (6/5): Urgently need Refurbishment and Upgrade of Service - The iconic building is a very attractive exterior, but the interior really need refurbishment. Especially the plumbing and ventilation seemed to have problems. When we checked in we were very happy that our room were "upgraded", but after hours of waiting we entered a suite with really strong toilet smell, so stinky like in public toilet. We complained and asked for another room. First the Receptionist told us no other room available but a maintenance staff was sent to our room to check. The staff did also smell the unpleasant aroma of the room. We asked her to tell the manager that it would be impossible to stay in that stinky room. Then some one looked like a duty manager came and bring us to another room, which was OK. So we stayed at the hotel. Otherwise all was OK although not as good as we had expected of a JW Marriott hotel brand.
- Hiu Kwan (6/5): A/C not function well - Excellent service
- Eric (10/5): - Excellent hotel especially they have a very nice German Pub
- Kum Seng (10/5): A rude experience at Marriott Zhengzhou - The fireworks light up the place nightly as it is the Chinese New Year period. Breakfast was rather simple and not that lavish compared to other 5 stars hotel. Check out was rather messy even though there were less than 5 people but the Chinese just jumped the queue without a blink and the counter staff don't bothered at all. Managed to pass my key cards to a lady relationship staff Ms Ming and informed her about the non culture action.
- SHANE (10/5): - Fantastic buffet and great views. Try the hot pot if you like spice.
- Alejandro (10/5): - Was gonna do 4 stars, but since I've been traveling to China for business the last 15 years this JW is actually excellent. The building's architecture and interiors are nice and something that always indicates attention to detail for me is daily fresh flowers everywhere. The gym is fairly equipped, and the staff are gracious and do their best to accommodate your needs. Subway is close by and the breakfast buffet is pretty good but leans to local tastes, which I like, more than Western dishes. Didn't try the Grill or Man Ho.
- Nga Wun (10/5): - Nice and tidy! Good service!
- Wugang (10/5): - Awesome
- EnokiMiaoMiao (4/5): Not fit to be a JW - Stayed in this hotel many years ago when its new. It was beautiful, really clean and nice. But now its totally outdated. This hotel is old and dirty. Absolutely not fit to be a JW hotel. Being a titanium member, I stayed at many JW around the world. I have to say this is one of the worst experience I had. I asked for a non-smoking room and got a smoking room. I literally feeling sick upon checking out. Never stay here again.
- Kevin22030 (10/5): Nice hotel, in “iconic” building - We found this hotel to be very nice- My partner and I have stayed at many hotels in Zhengzhou and found the JW to be one of the best. The location is very downtown and inside the iconic corn cob building. It’s very near to the opera house and close to a metro station. The lounge was nice and the staff was friendly. We had one small problem where when we tried to stay another night the front desk told us that we couldn’t keep our room which was unfortunate.
- BritinChina1963 (10/5): Excellent as ever - Stayed 4 nights during National holiday. Upgraded as Titanium member to executive floor but not suite as hotel busy. Lounge is open 2 till 10pm, food and cocktails start at 5pm now. Selection of foods and drinks is very good with plenty of helpful staff. Room on 41st executive floor was spacious with walk in shower and large bath. International plug sockets on both sides of lovely large double bed with beautiful soft linen. Breakfast selection was good even though busy food was well replenished. Stayed here many times and excellent as ever and recommended.
- Uwe_HongKong (2/5): I am extremely disappointed about the performance of the hotel! - Dear General Manager Mr. Alexis Rodriguez, I am extremely disappointed about the performance of the hotel! I like to share with you my experience, from the check in until the checkout, 2 nights after. Before I leave Shenzhen, already received calls from the JW Marriott Hotel Zhengzhou, checking my living location and got their suggestions not to fly to Zhengzhou. Normally the hotel shall check if they can offer me kind service or help to go from the airport to downtown to the hotel! I know your answer already, hiding behind Covid-19 regulations from the local Government. When I arrive the hotel, there is now channel for members, not a big deal but other hotels doing here very well. When I ask if it possible to check if there is a suite available, I have more than thirty suite nights in my account, I got in seconds the answer: No, we do not have suite for you! The man even dint check, he even not makes the customer comfortable with the sentence like wait for a second, let me check for you! However, after a while he found a suite for me, it is a smoking room! Dear Mr. GM, do you aware of the regulations in China for Smoking in a hotel? It is a non-smoking policy! I ask the manager the same questions, he answer me, this here is Zhengzhou and Zhengshou is different from the rest of China! I was surprised, I did not know that! Summary of the check in: Disaster, unprofessional! The happy hour from the club executive floor relocated to the lobby area, nice arrangements and actual not a big problem. However, drinks and cocktails, for self-mixing, served, but not ice cubes or not enough glasses ort spoons for squirl your drink, white wine glasses are complete missing, everything you want you need to request to the staff there, how comes? During the exiting check-in, the front desk manager forgot to make the copy of the latest entry to China, so he troubles me, not a big deal actually but what’s makes me upset is his comment that he found out my room fees are much higher than the standard Chinese guest and he promised to do something to lower my room rate; results: nothing changes! I know we foreigner pay more, not only for hotels also for flights, that kindly treatment to foreigners already happens since years! That is the most annoying experience in the hotel managed by you dear General Manager Mr. Alexis Rodriguez; please do not write back to me if you push all those to Covid-19 as an excuse for your failures! Wish you a pleasant day, I will definitely not come back to your hotel, life is too short to get unpleasant experience twice in the same city! Best regards Mr. Uwe Triebel Marriot Titanium Elite Member
- Yixuan (10/5): - NICE HOTEL
- Yixuan (10/5): - GREAT LOCATION AND SERVICE
- Yixuan (10/5): - GREAT LOCATION AND SERVICE
- BritinChina1963 (10/5): Excellent as always. Ate at the Grill Restaurant - Stayed 2 nights over Xmas. Stayed many times here and the standards never drop. Respected as platinum member. Great room, executive lounge was closed 2nd night due to local government restrictions on Covid but drinks and food were offered on 38th floor. Rooms are spacious, clean and modern. Executive Lounge is great with good food and drinks.Turkey was served Xmas Eve.We ate at the Grill restaurant for Xmas day evening meal, brilliant, lovely steaks, pork chops and fish risotto. Very reasonable price and most polite staff and chefs Recommended to all.
- Haoyuan (10/5): 充满惊喜的圣诞节！ - 房间非常舒服，景色宜人，并且酒店还给升级了行政房。整体入住体验非常棒！将来有机会还会再次选择郑州JW万豪酒店。
- Hui (8/5): - 酒店大堂在38楼，住宿房间在50层，分乘两个区域电梯上下楼，有时候需要等一段时间。房间整体还不错，浴缸配有电视。早餐很棒。
- Verified traveler (8/5): Séjour agréable dans l’ensemble - Séjour confortable, excellent petit déjeuner et lounge très agréable. Quelques bémols : changement obligatoire d’ascenseur pour le parking et pour la piscine. Les equipments en chambre (prises électriques) sont très abîmées. Le wifi fonctionnait mal le premier soir. Nous n’avons pas eu la reservation prévue (vue lac) car il ne restait que des chambres fumeurs dans cette catégorie.
- Verified traveler (8/5): - 一切都好
- JuliendeW (10/5): Great Lounge Service - As a Marriott Titanium, I have stayed with Marriott in china and other parts of the world. The experience at the executive lounge at JW Zhengzhou was absolutely fabulous. The lounges in hotel properties in China are usually not very good at making drinks when comparing to the counterparts in southeast asia and in Europe. But Jenny at JW Zhengzhou gave us the mind blowing experience by offering to make a few signature drinks of high quality and filled with creativity for us. Overall, the hotel is located in the city landmark that offers a great view and a convenient location. I will definitely stay with JW Zhengzhou again.
- Samxlee (10/5): Great service with an unforgettable view - Wonderful to see Chloe again and receive such hospitality from her team on my fourth stay at the Zhengzhou JW Marriott. The training provided to the staff have provided an exceptional stay at a tier one hotel.
- Sijia22 (10/5): Best Hotel in Zhengzhou - My family stayed at the JW Marriott Zhengzhou for 3 nights during April last year and it was terrific stay. The hotel is located right next to the convention centre and all you need to say to a taxi driver is drive to the "Big Corn". Everyone in Zhengzhou knows where that is and it even glows like a huge corn at night! As a Marriott Platinum member, we stayed in the executive suite on level 55, facing the Ruyi Lake. It was a spotless, spacious and fantastic suite. Huge thank you to Chloe (guest relation manager) for assisting with our reservation and checking us in on the day. Exceptional service throughout our stay. The hotel is structurally stunning, both from an external and internal viewing perspective, and personally, I still can't believe it is a category 2 hotel. It should be a minimum category 5 hotel in any tier 1 city in China, or even higher if it was in other parts of Asia like Japan or Singapore. It was a very memorable stay and even though I had completed the Marriott Survey already straight after the stay, I would like to also highly recommend the hotel on Tripadvisor. I would definitely stay at the JW Marriott if I had the chance to visit Zhengzhou again. Sijia
- Kay Yui (8/5): - Service if the Chinese restaurant is terrible.
- Ki-Hyun (8/5): 정저우 메리어트 - 자주 가는 곳이지만 상당히 좋은 곳이네요. 단 주변이 일종의 신도시풍이어서, 약간 한적한 느낌임.
- Johnclo88 (10/5): Great help from the Guest Relation manager - Wanted to check in early however my room was not ready. The staff asked me to wait in the lounge for around 1/2 hr. Chloe from Guest Relation continued to follow up on my room and shortly after, it was ready. Definitely will continue to stay there in my next trip.
- gordonshi (10/5): The best of zhengzhou - I'm a Marriott Titanium,I had been staying here for around 2 month, for business trip. I'd say it's definitely a descent place to meet your business demand and expectation: Lounge with good view, massive executive room with soft/bouncy bed , excellent transportation. The people here are also impressive: Receptionist Bonnie remember my preference and help me setup my room after 1-week staying, which makes the place more home-like. And I knew how professional they're when I saw Elena treated a rude customer with her patience and beautiful smile. Ting at dinning room, Iris at Lounge, the list can go on.... What I dislike: -Poor swimming pool -Gym with very limited kind of equipment -Inconvenient parcel pick-up and sending at 1st floor Concierge
- PhilipRouvi (8/5): A nice hotel with a splendid view - It's a hotel with a great view over the city of Zhengzhou. The room was big and the bed very comfortable. The service was good and the staff very polite and friendly. The breakfast included all what you needed. The hotel reception is on 38th floor and the rooms are from the 38-58 floor. There is a Paulaner bier stube at ground floor and a skybar/restaurant at the top floor, but no access from the hotel. There is at subway station just near by whicha can be reach in 5 minutes and only 3 stop to the main station in Zhengzhou.
- Stektan (8/5): Good but slightly short - I traveled alot and stayed in alot of JW Marriott all over the world. For starters, everything about the hotel is perfect, great iconic building, nice decor, good service and clean rooms. Didn't tried the food but JW Marriott is always known for great buffet spread. The only reason why I didn't give it five stars was that I stayed there for three nights and slept really badly all nights. Can't really place a main reason for but I think the bed was too hard and the pillows were too soft. It is very very rare for me not to be able to sleep well in a five star hotel like JW Marriott. And another thing - I wanted a place to smoke my cigar and when I asked the Concierge or front desk, they informed me that there is no smoking lounge or place to have a smoke in the whole hotel except outside where the hotel drop off point is. So I walked out of the hotel and just downstairs is a restaurant (Paulaner) which allows smoking both indoor and outdoor. These are simple information which the concierge should know even if the restaurant does not belong to the hotel.
- georgecburke (10/5): excellent support especially executive lounge - choloe solved many of my local travel issues. very helpful with making my stay and further travels convient. she and her colleague iris gave great smile and warmth helping ease the tensions of travel. i highly recommend jw marriott zhengzhou. if you visit executive lounge you will meet very helpful and friendly people
- totosherman (10/5): Great experience and nice hotel - JW MARRIOT's location is really good which in CBD and close to railway station. The building looks very nice especially in the night. Well Elite recognized when check in and upgrade the room quickly. The service is good and the lounge club is also good. It's worth for recommendation in ZhengZhou for next time.
- Verified traveler (10/5): - This is a great hotel in the business district of Zhengzhou. If you are ever traveling to Zhengzhou this will never disappoint. With over 50 stories of room with a great view of the city from their grill. It had great food for all meals.
- Sebastian (10/5): Excellent - I booked a business room for one night and it was fantastic, the business lounge was having everything you might need, various drinks, very good food and deserts, the room was very clean and well organized and the view incredible.
- kuri (10/5): - 窓からの景色もよかった、特に夜景は最高です。ホテルの電飾点灯がおすすめ、部屋も広い朝食もよかった。ただ、トイレは洗浄付きにして欲しい。
- Verified traveler (10/5): Excellent hotel in Zhengzhou - Nice hotel for both business and leisure. Will definitely come back here again.
- Sloan (10/5): - Very nice property, with a very accommodating staff. Our family loved the breakfast buffet, and the short walk to the mall. Rooms were comfortable, and provided a wonderful view. Given the opportunity, we would definitely stay again.
- Qun (10/5): 出差公务首选 - 酒店有商务气氛，是出差公务的理想选择。各方面硬件条件以及服务较好。只是周边配套的餐饮和商业不多。
- William (2/5): - Did not have non-smoking room. I had reserved one. Some event was going on and my taxi could not get close to the hotel to drop me off. I called the hotel and they told me to walk 1/2 a mile to check in. This is a J.W. Marriott. They should have sent someone to help me with my bags. Totally disappointed and will not stay here again. I expect much more from this chain. The overall service was bad and they offered me nothing to compensate for either issue.
- Verified traveler (8/5): - This hotel was nice. I have no complaints. All was well with my stay.
- ZIXU (10/5): Good service and clean room - Chole the guest manager was very attentive and quick with my check in, and she followed up with my after my check out. Very nice service. Room is nice and clean. Definitely will stay here next time.
- David (8/5): - n
- Hongliang (10/5): Highly Recommended - I was recently on a trip to China and stayed at JW Marriott Hotel Zhengzhou for two nights. The hotel is located from the 38th floor and up, on a landmark "Big Corn" building (nicknamed by it shape). It was amazing experience at JW Marriott @ Zhengzhou. For a 5-star hotel like this at a cost of less than $100 per night, it was a steal!!
- Cheng (10/5): - 2nd time stayed at this hotel. Great hotel and good location.
- Verified traveler (8/5): Nice place! - Good view and excellent services, facilities is ok, room is big and all located at high floors but felt a bit stuffiness, overall is good
- Anthony (10/5): - Lovely staff, modern spacious room, excellent location.
- Verified traveler (10/5): Good - The area is new and the view is great. Everything is relaxing and comfortable. I enjoyed the stay there.
- Favilli (6/5): - The location is great and overall the staff is friendly, but lacking in English fluency (surprising for western hotel) which affects their ability to offer good service. The wifi network is archaic. Very slow and unreliable, which makes it challenging for connectivity, conducting business transactions and video-conferencing.
- A (8/5): Good hotel terrible sound proof - Really nice hotel but terrible sound proof between rooms. We felt someone opening our door while next door guest in & out which is really disturbing.
- Verified traveler (8/5): Good Hotel - The hotel is in excellent condition but they shut the air conditioning off or significantly reduce the use of cool air conditioning it in the morning making the rooms warm and uncomfortable, its a problem with many hotels in China
- Jill (10/5): Iconic hotel - Beautiful hotel, main attraction in the city!
- Mo (10/5): one of the best ever - I used to travel a lot and this was one of the best experiences I have ever had. Great location, jewel view as well as well trained staff, friendly environment, shinny floor and furnitures all are the signs of wise management system.
- Mo (10/5): Nice and elegant hotel with well trained staff - I had a very relaxing time and enjoyed every second of my stay in this hotel.
- Joshua (10/5): Oasis in China's Industrial Heartland - A healthy expectation for a gritty, industrial environment should accompany trips to Henan Province in China as this is one of the world centers for heavy industrial manufacturing which is growing, and industrializing very quickly. The JW Marriott Hotel Zhengzhou provides a shockingly stark contrast to what you find outside its walls. The architecture, finishes, materials and quality are outstanding! The rooms are spacious, luxuriously furnished, and very well thought out. As fine as the physical asset is, the world class service was even more surprising. I was there for three nights. Every employee was friendly, gracious and professional. Most seemed to be address me by name from my second day on and went out of their way to make sure that my experience was the best that it could be. Both the service and the property here are (at least) on par with my experiences at Four Seasons, Peninsula and other 5 * properties. My experience vastly exceeded my expectations, and I am a (spoiled) traveler with high standards. I enthusiastically endorse this hotel and will definitely stay at this property next time I am in Zhengzhou.
- Jennifer B (8/5): Good short stay - It was short and sweet!
- Jennifer B (10/5): Excellent stay in ZhengZhou Marriott - Friendly stuff and superb concierge service.
- SENG HUNG (10/5): good hotel - Very good
- Alan (10/5): Location & Service - Great food with reasonable price. Good service at all restaurants. Changed the room immediately once the air conditioning not working well. Hard to find the road going into the hotel area from the major city highway.
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