The Yucatan Playa del Carmen, Tapestry Collection by Hilton
Location: Avenida 1 Norte, entre 30 y 32, Playa del Carmen, QROO, 77710, Playa del Carmen, MX
Star Rating: 5 Stars
Property Type: Resorts
About this Property
Discover a hidden gem in the heart of Playa del Carmen, perfect for your next getaway.
Rejuvenating Amenities: Unwind by our pristine outdoor pool or elevate your fitness routine at our well-equipped fitness center. The perfect balance of relaxation and activity awaits you.
Culinary Delights: Savor mouthwatering dishes at El Mural or grab a quick snack at our cozy café. Enjoy refreshing beverages at the bar lounge or poolside, making every moment a treat for your senses.
Comfortable Accommodations: Retreat to one of our 60 exquisitely decorated rooms, featuring flat-screen TVs, minibars, and designer toiletries. With complimentary Wi-Fi and convenient desk space, every detail ensures your stay is both comfortable and productive.
Experience the vibrant local culture and pristine beaches just steps away. Book your stay at The Yucatan Playa del Carmen today!
Important Information
- Guests under 18 years old are not permitted at this adults-only property.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities
- Health or beauty spa nearby
- Proposal/romance packages available
- Comprehensive recycling policy
- Guest education on local ecosystems and culture
- Free WiFi
- 24-hour front desk
- Garden
- Wheelchair accessible
- Outdoor furniture
- Elevator
- Fitness facilities
- Golfing nearby
- Sailing nearby
- Breakfast available (surcharge)
- Multilingual staff
- Smoke-free property
- Free valet parking
- Rooftop terrace
- Airport transportation - pickup (surcharge)
- Pool sun loungers
- Proposal/romance packages available
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Eco-friendly cleaning products used
- Covered parking
- Secured parking
- Outdoor entertainment area
- Health or beauty spa nearby
- Swimming nearby
- Handrails in stairways
- Well-lit path to entrance
- Locally-owned & organized tours & activities
- Guest education on local ecosystems and culture
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- Bulk dispenser for toiletries
Rooms Available
-
Standard Room, 1 King Bed
1 King Bed
Overlooking the city
Internet - Free WiFi
Entertainment - 47-inch flat-screen TV with cable channels
Food & Drink - Local meal delivery service and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Free WiFi
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Meal delivery service available
- Energy-saving switches
-
Premium Room, 1 King Bed, Corner
1 King Bed
Overlooking the city
Internet - Free WiFi
Entertainment - 47-inch flat-screen TV with cable channels
Food & Drink - Local meal delivery service and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Free WiFi
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Meal delivery service available
- Energy-saving switches
-
Suite, 1 King Bed
1 King Bed
Overlooking the city
Relax - Rooftop private hot tub
Internet - Free WiFi
Entertainment - 47-inch flat-screen TV with cable channels
Food & Drink - Local meal delivery service and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Free WiFi
- Private spa tub
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Private spa tub (rooftop)
- Meal delivery service available
- Energy-saving switches
-
Room, 1 King Bed, Accessible (Roll-In Shower)
1 King Bed
Overlooking the city
Internet - Free WiFi
Entertainment - 47-inch flat-screen TV with cable channels
Food & Drink - Local meal delivery service and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Free WiFi
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Meal delivery service available
- Energy-saving switches
-
Junior Suite, 1 King Bed
1 King Bed
Overlooking the city
Internet - Free WiFi
Entertainment - 47-inch flat-screen TV with cable channels
Food & Drink - Local meal delivery service and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Free WiFi
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Meal delivery service available
- Energy-saving switches
-
Superior Room, 1 King Bed
1 King Bed
Overlooking the city
Internet - Free WiFi
Entertainment - 47-inch flat-screen TV with cable channels
Food & Drink - Local meal delivery service and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Free WiFi
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Meal delivery service available
- Energy-saving switches
-
Superior Room, 2 Queen Beds
2 Queen Beds
Overlooking the city
Internet - Free WiFi
Entertainment - 47-inch flat-screen TV with cable channels
Food & Drink - Local meal delivery service and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Free WiFi
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Meal delivery service available
- Energy-saving switches
-
Standard Room, 1 King Bed
1 King Bed
Overlooking the city
Internet - Free WiFi
Entertainment - 47-inch flat-screen TV with cable channels
Food & Drink - Local meal delivery service and minibar (fees may apply)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Free WiFi
- Bedsheets provided
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Meal delivery service available
- Energy-saving switches
Guest Reviews
- cindy (6/5): - I stayed in the king room with the hot tub on the deck. I was told not to fill it myself and that i would need to call a staff member to fill it for me. So I waited with the maintenance guy sitting on my balcony for 30 mins. Not 2 hours later , it was empty. They filled it a second time with cold water. Room was cleaned nicely except for the last day. Wifi worked well. Tv in bedroom did not work. Restaurant had only one waiter for all the tables. I honestly felt bad for him trying to take care of all those people. For the cost, I won't stay here again.
- jessica (10/5): - I LOVED THIS HOTEL THE CLOSENESS OF ALL RESTAURANTS,WALKABILITY TO THE MALL AND THE STRIP AND THE BEACH . IT WAS WORTH IT IF YOU WANT TO STAY CLOSE TO YOUR HOTEL AND JUST WALK TO EAT AT GREAT RESTAURANTS NEARBY NO UBER REQUIRED AND THE AREA IS SAFE.
- Troy (10/5): - Great stay
- Laura (10/5): - The rooftop pool is gorgeous!
- Andres (10/5): - Amazing stay close to everything beautiful rooftop pool
- jose (6/5): Need backup generator. - Place was under new ownership and it showed a bit. Parts of the building were not accessible. Building lost power due to a rain storm and it was not equipped with a 'backup generator' so rooms were 'unusable' at night.
- Alejandro (10/5): - Great
- Volkan (10/5): - Staff during our stay were wonderful. Very attentive, polite. They all made our stay very enjoyable.
- Francesca Tucker (10/5): - Staff was excellent. Very safe. Very convenient to shops and restaurants. Get proximity to everything.. tour arrangements were very easy to make. Everyone was friendly. Clean and roof top pool was great plus air conditioned small gym wirh restrooms. Because its next to the main shops and restaurants lots of music can be heard at night from the local restaurants and bars. Otherwise excellent olace to stay. Bes is super comfortable. Greatshower olus small fridge and major tv stations
- Jasmine (10/5): - Loved every minute of our stay!
- Ferris (8/5): - Great location. Right beside
- Nubia (10/5): - excellent!!
- Qudus (10/5): - Very friendly staff
- Igor (6/5): Was expecting more from 4* Hilton property - I recently stayed at a 4-star Hilton hotel chain, and while my experience had many positives, there were also a few disappointments, especially considering the price paid. •Positives: The staff was undoubtedly the highlight of my stay. The reception team was incredibly welcoming and helpful, always ready to assist with a smile. The restaurant and bar staff were equally kind and hardworking, doing their best despite being understaffed. The hotel itself is beautiful, with well-maintained rooms and a comfortable bed—soft, but not overly so, ensuring a good night’s sleep. The location is also fantastic: right on the main street and only a 2-3 minute walk from the beach, making it perfect for both relaxation and convenience. •Negatives: Unfortunately, the service times at both breakfast and dinner were frustratingly long due to a lack of staff. The employees were doing their best (they truly deserve a raise!), but the delays were inevitable. Another major issue was the lack of an indoor dining option. The hotel didn’t seem to be designed with rainy weather in mind. On our first night, because the restaurant was fully outdoors (without any roof), we were advised to order room service. The only other alternative was squeezing in at the bar, which offered minimal coverage from the rain. Additionally, the menu never changed throughout our stay, and there was no buffet option. Every dish had to be ordered individually, which, made things slower. Internet 20Mb down and up, slow.
- Frederick (6/5): - Food was average at best. Rest of the property was excellent.
- Hailing (8/5): - We choose the master suite. Though it is not sound proof between living and bedroom areas, the size is decent. Room service is good. The food options are based on customer order instead of large buffet, we found it nice and fresh. Hotel is next to main street so it is very covenient for shopping, though 20-30 min walk to beach. One thing bothered me was the loud music, which last till 2A sometimes.
- Terena (6/5): - Lovely boutique hotel, in need of maintenance. The door looked as though it was kicked in prior and would t lock. The patio door handle fell off. A tall mirror balanced in floor fell over! The toilet paper holder fell off. Other than that the staff were kind and attentive. Food was good.
- Hossam (8/5): - Nice clean place with helpful hardworking staff.
- Sai Luk (6/5): - Essentially, there is only one rooftop restaurant operating in this all-inclusive hotel, every day until 10pm. There is one tiny indoor restaurant but it is open only from Thursday to Sunday, again for a limited period of time only. I was told that room service is available 24 hours a day but actually it is open only until 10pm. So, guests who check in late or come back late from day trips need to rely on the coffee corner for food, unless they go outside. There is a limited supply of small sandwiches kept in a small fridge. There is not any microwave there or in any room. So, you have to eat them cold. The breakfast area could have been cleaner. The rooftop restaurant has other limitations. It can be extremely hot to eat there if it is a sunny day. Or heavy raining can ruin your dinner, which happened to me today. However, the busy rooftop restaurant staff and bartenders are very polite and helpful hard-working people. They deserve a praise and thank-you.
- Moses (4/5): - Roaches seen in our room. Food options and restaurants were very limited and repetitive. Guest services wasn’t very helpful.
- Christopher (6/5): - Rooms a little outdated
- Robert A (8/5): - We had a good stay at Yucatan playa del Carmen. Hotel is a good value for the price. However for those looking for a true all-inclusive vacation I would pay up for a different hotel. Drinks were bottom shelf. Only one restaurant open at a time. Hotel seemed to be understaffed ie taking your drink order then seeing them run room service orders before returning.. food was good. Rooms good size and we hadn't made service daily
- Malac (10/5): - Loved the all inclusive, 24/7 staff, nearby tons of stores, the beach is 2 blocks away, it was beautiful & clean! Would definitely come back again. 10/10.
- Hilina Samson (2/5): - I don’t recommend it at all
- Shirley (6/5): - Staff was excellent , however the facility need repair. Toilet plugged three times in 5 days. Variety of food was very limited.
- Grisel (8/5): - We liked that is was centrally located! The staff was at times very good and other times not so good but not because they themselves were not trying their best but because at times they seemed short staffed and were not able to do their job efficiently. Overall everyone was kind and professional and tried their best to make us feel cared for. We did not like waiting to long to order our food and to be served our food. The first couple of days we did have to go to the front desk to order more towels. Not enough towels were placed in our room for 2 people.
- Ryan (10/5): - The staff is amazing! Super friendly and helpful! Food is amazing! Nice and close to the ocean
- Christine (6/5): 3 star quality - The toilets had very low pressure. You had to flush once wait for five minutes for it to fill again to flush again. Our pillowcases had dry blood on them. I felt the linens were old and needed to be replaced. Our bed was very soft. I think the mattress needs to be replaced. There were never any paper cups at the coffee station. only plastic. Who wants to make a hot coffee and a plastic cup? Breakfast was very slow. Not any fault of the waiter. But just understaffed. They should have two wait staff at breakfast. The stuff were very friendly. The management wasn’t that great.
- Gisi (8/5): - Staff friendly and accommodating.
- BIAN (10/5): - The services team is excellent by the highest standard. Really appreciated the whole services staff.
- Lidyawati (4/5): - Super disappointed with this hotel thought it’s hilton that I stayed but none other like one star hotel. Luckily the service superb but overall I’m not really recommend this hotel. I never known all inclusive has time limit only can start order liquors after 11 and no more served any foods or drinks after 10 pm. Limited foods,limited alcohols super sad to pay this amount of money for this quality. Was thinking to stay in reef 28 bcoz the name of Hilton. I chose to stay here but see what I deserved. ;(
- Janice (10/5): - The property was very clean. Welcoming staff. It was overall a wonderful resort.
- Paula (10/5): - Service was amazing
- Akino (8/5): - The staff is absolutely Hilton-standard! The convenience of the location cannot be overstated. Easily exhausted menu, buoyed by its quality and abundant dining, dancing and shopping options a short walk away. Live music easily enjoyable from your balcony if you find the rooftop bar too extroverted. This resort is a win for boutique lovers of any taste!
- Fatima (2/5): - Limited dining, photos are super high def edited to make it look better than it is. It isn’t an “ all inclusive resort” it’s a hotel with 2 super mid restaurants inside, you have to walk/ drive to any near beach or activity/ show and pay additional- you can’t even sit on the beach furniture or under an umbrella without paying extra. Staff was really sweet but everything else was pretty bad, it’s a hotel on a strip essentially.
- Leanne (10/5): - Very nice property with kind staff.
- Ana (10/5): - The resort was amazing the staff was so nice and easy to talk to, our waiters were so amazing during breakfast I can’t remember the person at breakfast name but he wears glasses and is so nice he get 5 out of 5 stars also shout out to our waiter for lunch and dinners Erasmo G, he was so cool and always talked to us and made us feel supper comfortable 5 out of 5 for him also are Bartendor for sure got our drinks on point. Definitely recommend this place.
- ROBERTO CARLOS (2/5): - Pésimo hotel. No hay comida y bebidas pésimas. Hay cucarachos en la comida
- Kaylene (6/5): - For a Hilton we were disappointed. Not really an All Inclusive as they seemed to micro manage the food and did not replace alcohol they ran out of. The staff was nice seems like they are following some poor management and should have better training. Location is great! close to the beach and 5th Ave. Now that I know how it is we would probably stay again make adjustments for the right price!
- Melody (8/5): - Check in was a breeze , food was good , room was clean , overall good experience! Definitely would come back.
- Shanderia (10/5): - What I like most about the property is that the staff was friendly/helpful. I also enjoyed all inclusive food as it taste was really good and the prices of the premium food/drinks were reasonable. This was my first time going to an adult only resort and I will return.
- Tamara (4/5): - This place should not be labeled as a resort, IT IS NOT, it is a hotel. It does need some updates to make it better. The food selections were limited, BUT it was made fresh to order. There is nothing on the property to do except swim!!! The hospitality team gets 5 star reviews, each and every one of them!! I was truly disappointed especially with location. HILTON NEEDS TO DO BETTER. JACUZZI NEVER WORKED! LIGHTS WENT OUT twice during our stay, rooms smell musty, no air 1 night.
- Justin (10/5): - Me and my wife had an amazing time at this resort ! The staff provided excellent service, the resort was beautiful, the food was delicious and the suite was amazing! Definitely recommend!
- Silvia A (8/5): - Everything was great with the property, the food, the service. The only problem we had and it was huge was the entrance of a stranger into our room. Somehow the staff assigned our room to someone on Saturday night. He entered the room like anyone would normally and scared the hell out of us. We weren’t checking out until Sunday. Our last day was not so good. Not sure how they got that mixed up.
- Dmytro (10/5): - Good service
- Gilbert (10/5): - Not sure if it’s mandatory for all hotels in Playa Del Carmen that no outside guests are allowed into the resort. Found that a bit unnecessary, if you ever make a friend on the trip or have a friend staying in another hotel - they must either buy a day pass to visit you or wait for you in lobby.
- CRYSTAL (10/5): - The space was clean and staff is nice if you tip well, other than that its not super special. They offer all inclusive drinks and food but drinks are quite weak which is reasonable due to the heat and all. Other than that a good 8/10 will definitely visit again with my husband.
- Joey (10/5): - Our arrival was excellent, room was not ready but we are able to use the facility and have lunch. 1st room was noisy due to the karaoke bar outside (I have sleep issues), flush was also not working. 2nd room was arranged due to aforementioned and it was perfect, not too loud, AC was perfect, no hot water but was fixed right away! It was very spacious! I just wish there are more plugs on wall by the bed. The best part was the staff, they were professional and welcoming! They were also very attentive and very timely asking us if we are okay and if we need anything. The food was also great! Not super fancy but they were delicious! I remember having 2 lunches or 2 dinners on some days haha! You need to try the marzipan flavoured drink, it’s delicious! Housekeeping was also outstanding, very clean! They make your bed everyday just like the first time you arrived in the room, it was like a new bed. It’s literally on the 5th avenue which makes the shopping, beach and the tour pickups very accessible! You need to meet Oscar, tour rep, just outside the hotel in his booth if you need to book some tours! He will give you some good deals. We really enjoyed our stay! I already told my friends about our wonderful experience. Hasta luego! :)
- Patrick (2/5): - The service was non existent. There is no way this can be considered a five star hotel. From the moment we arrived nobody paid us attention to check in, that process took 30 minutes. Dinner that night we were sat there for three hours and the food was average at best. The next morning we went to breakfast at 7am when it opened and nobody was working there. Waited 30 minutes and had to leave for our excursion with no food. One of our rooms had no hot water. When we came back that afternoon we saw the manager and said this is unacceptable we have to move somewhere else. He said he approved to refund us and I’m still waiting on that. We booked another stay at iberostar nearby where at least we could eat. A terrible experience.
- Mark (4/5): - Well our check was not pleasant. I didn’t like that Lunch and Dinner were alocarte and there was not much of a menu item to my liking. Upon arrival when we where taken to our room it was severely warm and there was no ceiling fan to support the AC which was not putting enough cold air into the room.. Only one staff member server on the roof top looked very unpleasant to the eye and a bit over worked also the view to the ocean can be seen nor city didn’t set well with us.. Asian sushi restaurant was only open on the weekend that was a bummer. Overall this Yucantan hotel it needs some work.. I won’t be coming back unless these concerns are addressed or updated..
- Sarah (10/5): - I loved everything about the property. Staff was amazing!
- Kerri (6/5): - Very nice building but small. Limited dining options
- Ariel (10/5): - How close it was to the shopping area! But I didn’t like how small the gym was.
- Philip (10/5): - Absolutely loved the stay. The staff were amazing and always on hand to serve and help in any way. We’re definitely going back again!!
- Ailen (8/5): - Excelente hotel, es pequeño, no piensen que va a haber actividades como un mega all inclusive, pero la atención, el staff y la comida fue un 10/10. Lo único malo es el alcohol, si quieres alcohol bueno es extra.
- Yohara (10/5): - Excelente servicio. Nos quedamos el fin se semana del 4 de julio en medio del huracán Beryl! Muy atentos y pendientes de la necesidad de los huéspedes. En especial la atención de Jean antes y durante la estadía.
- TyRee Monet (10/5): - This was a great adults only Resort the property is small. It includes a rooftop pool 24 hour coffee and tea with cakes and fruits Coca-Cola and water in a small fridge. lunch dinner and breakfast is served à la cart from a menu. Drinks are available from one bar at the rooftop, breakfast is served downstairs in the lobby. Dinner and brunch is served upstairs on the rooftop. The property does not have a lot of amenities, but it was great for my stay. The only thing that I did not like about the property is that my role smell a little like mildew/sewage. Didn’t complain I was not sure if that was the scent of Mexico or the hotel. Plus, I travel from a different hotel called Ocean Zen, which was her horrible so this was on earth compared to what I previously left. The beach is like a five minute walk away, but the location of the beach was horrible. It also smelled like sewage and mildew at the beach. Probably nothing any American will want to get in.
- Jason (8/5): - Magnificent hotel! The only suggestion I'd have is to vary the menu options a bit more as we found ourselves repeating the same choices over our stay even though they have an "Italian night" and a Japanese themed option that you can make reservations for.
- Julissa (4/5): - Due to Hurricane Beryl, I was only able to stay for a total of 2 days. I will describe the resort & separate that from the handling of the hurricane given its unique circumstance. Food: The options were good & varied—portions are small, but they make an effort to include dietary restrictions which was fabulous. At mealtime, Oscar, a staff, was especially considerate about this! He went above and beyond and it was much appreciated. The food is not authentic and very much catered to American clientele. The most authentic food was the breakfast options. Room: We were given a room that had a couch. The couch had nasty, brown stains throughout. We did not use this couch. In addition, we had many keycard troubles. I went down to reception to explain this and request assistance as our keycard did not open the door. The receptionist asked if I let the keycard be in the Sun or put it behind my phone and I responded no, as I kept it deep in my purse while laying out. He did not believe me and reset the card. I went back to the room and took video evidence that it was not working. They sent someone eventually after sitting outside of the room for a while. They weren’t able to fix the door so they relocated us to another room, which was fine, whatever. Now, when the news of the hurricane first came, their communication printed and taken to our room completely minimized it. We were told to speak to hotel staff if we had concerns and so we went down and did express these fears. The
- Keri (10/5): - I came to playa de Carmen to have dental treatment so not a vacation. Booked a suite knowing I will be spending some time in our room. The room was large and airy and had everything we needed. The day of the surgery I had got blood on the towels. Housekeeping reported this to the manager who came up to see me. She was lovely and asked if there was anything the hotel could get me from soup to a dr. Even though I couldn’t eat my husband had room service and it was all good quality food. I will definitely return when I have to go back in January.
- Marcelo (10/5): Nice - Excelente e funcionários simpáticos e prestativos
- Rosa (10/5): - The hospitality was amazing. Oscar especially helped us out and even recommended amazing places to visit in Playa Del Carmen.
- Leonna (10/5): - .
- Catherine (10/5): - Everyone was super nice. The hotel is not in front of the beach but is a block away very close! A lot to see around the hotel ! Great food and ambience!
- Michael (10/5): - The staff was polite and hard working to make your stay nice. Waited on your every needs. The food was great. I would requirement this hotel to my friends.
- Nash (10/5): - Great boutique resort. Very clean, staff was attentive and awesome. Location is close to many popular destinations for dining like Rockas and El Fogon or beach locations like Mamitas. The food was great as well. Nice rooftop pool. It’s more on the calm end of a resort. Super chill vibe if you’re looking for a resort to have good food and drinks, and relax in a clean hotel.
- James (8/5): - Staff was exceptionally friendly, and helpful.
- Verified traveler (6/5): Our experience - Service is very slow when dining. Rooms are not very clean or taken care of. People are nice.
- Ashlyn (10/5): - My boyfriend and I had a great stay here! We loved it and everyone was so nice!
- mario r (10/5): - The staff was friendly and very, very helpful.
- Oscar Hong (6/5): - Due to our previous experience, we were expecting a resort with a private beach, a huge swimming pool, a swim-up bar, multiple buffet and specialty restaurants, nightly live performances, including walking trails with opportunities to see wildlife, and included transportation. We found none of those as Yucatan Resort, a hotel located next to the tourist-crowded Fifth Avenue, offered a different experience. It had a small team of staff to work at two rooftop restaurants next to a small pool. As an all-inclusive resort, unlimited drinks were included, but the menu had very limited options (we tried everything in two days). Anything that spells s-t-e-a-k-s would cost extra! Having said that, the resort offered live music (bands and DJs) next to the pool for a couple of hours from Friday to Sunday. The staff were generally friendly and the building was well-maintained.
- Adrian S (8/5): - Great property and amazing staff. Could use better water pressure in the rooms, and more options on menu.
- Ryan (8/5): - Only complaint was dinner service. They were not prepared for the amount of people but otherwise a great experience overall.
- Marquis (8/5): - I was surprised that no dessert option was gluten free. Come on it's vacation!
- Lane (10/5): - We stayed at the Yucatán with an all inclusive package. The service was excellent! Yessica, Epi, Ivan and the rest of the staff went out of their way to make our stay special and were very attentive. The hotel was very clean, and food and drinks were wonderful. The hotel has a very calm energy, which is great since the rest of the city is so lively. It’s a 5 minute walk to the beach, a two minute walk to a popular tourist street with food, shopping and entertainment. My only complaint is that our room was located close to a venue/bar that doesn’t close until 2am or so, so if you have early morning activities know that falling asleep early might be difficult with the commotion from the street. Aside from that it was a lovely stay! I would definitely come back.
- Alan (8/5): - Wasn’t what I thought. But it was nice
- Cynthia (8/5): - Food very good, selection a bit limited. Wait staff and bartenders were professional, attentive, and friendly. rooms are spacious and comfortable. Housekeeping kept our room clean and made up but were lax about restocking basic items we were obviously using such as tp, coffee, coffee cups, small towels and bath mats. overall a pleasant stay.
- Aisha (10/5): - The resort was beautiful and everyone was very attentive, they help with whatever we needed and the all inclusive package was very beneficial!
- MELISSA (6/5): - We did not like having to make a dinner reservation at an all-inclucive resort.
- Vanessa (4/5): - The property was good and clean. The food options were not good at all! For it being an all exclusive your options were limited! Every meal was a sit down meal and you were unable to grab and go! Every time you ordered food you’d wait 1 1/2 hours. Most times if we had plans we had to do it around how long the food would take which a lot of the times it would run into our excursion times! It was not worth paying for the all inclusive part! The liquor was also bottom shelf.
- Dina (10/5): - Good stay
- Susannah S (10/5): - Lovely property conveniently located (5 minute walk from the beach). Excellent staff. The hotel could use some upgrades (worn window drapes, sputtering taps, etc.). The a la carte menu is delicious and offers lots of variety for a few days (less than a week). The snack bar had lots of fresh guava that we enjoyed daily. The noise at night is great music but may be disturbing to some.
- Brandi (8/5): - I liked the staff and the hospitality.
- Nicole (8/5): - Overall everything was fine. The door to the room shouldn’t have a gap between the bottom of floor bugs can get in
- cat (6/5): - The property itself was nice but my room was a little worn down. It was located within a walkable distance from a few different beaches and tons of restaurants and shopping.
- Naomi (8/5): - The staff was excellent. The property borders 5th Avenue. Which is a very busy street with a lot of night life. If that is why you are going to Mexico then this property will be excellent for you. However, I did not and therefore did not enjoy very loud music coming from the bars until 2:30 in the morning, which actually seemed to get louder at 1 or 2 am. I am new to travelling to Mexico so I understand that is my lack of awareness, not blaming the hotel but would have been nice if that was presented in the information when making the booking.
- Clayton (10/5): - Our stay was wonderful. Clean, friendly staff, easy access to the beach and shopping, good variety of food at the resort and many restaurants close by.
- Paula (10/5): Enjoy life! - Nice resort - friendly staff - could use additional umbrellas at the pool - great food but could have a larger selection - loud area to stay in due to proximity to 5th avenue and the other close resorts; however, there is direct access to 5th Avenue, which is also positive!
- Lmekka (6/5): - The food options can be better.
- Judith (4/5): - Staff was friendly. Upon arrival the room was in need of maintenance. Smell of mold needed to use my inhaler. I had to get the AC cleaned and even with that when turning in the heat on a smell of mold came through the unit. The sink was clogged, the refrigerator would not get cold. All inclusive I don’t think so too many schedules to keep up with. Or you end up buying food outside of the hotel. The romantic dinner was not worth the price!! Food very average lobster over cooked dry and steak aswell portion was small. No roof top heaters it was cold and uncomfortable as they don’t have any indoor dinning in options. Desert tasted curded like it was no good like a freezer burn taste. The 24 snack area had a small fridge that made the food taste bad and seem stale. They were low on water most the time. The room service is also on a time schedule. Breakfast was slow. I expected more from the Hilton guess not!!!!
- Verified traveler (6/5): Lovely boutique hotel but a bit noisey - Lovely boutique hotel very close to 5th avenue in play del carmen. Staff are great. The ambience of the hotel is A1. Nice rooftop also. The score has been lowered due to an uncomfortable night in a room that had a noisey AC system. Everytime the AC went on it clanked loudly and the AC was very noisey. My bed was too soft. I was close to a road that had loud music playing. I got woken up at 3am from screaming/laughing - probably as a club closed. I would say still consider the hotel but maybe ask for a room away from the main roads. I was only there for a night so did not ask to be moved. I also thought as being part of the Hilton Group we would have the famous Hilton breakfast but it was off the menu. The cocktails were a bit weak.
- Andrea (2/5): Awful hotel - The experience attempting to check in was awful. The person ( female) on duty was extremely rude and the room was atrocious. The room was not what we booked as per detailed online. We were very disappointed and expect a full refund.
- Samantha Spirit (10/5): - This is a small resort, so you get to know both the staff and other guests during your stay. We met some really great people here and hung out with them for a lot pf our stay. The food is a mixed bag. Some of it is very good, some of it is not. You figure out what's good after a few days. There is very little shade on the roof. Some umbrellas would made a huge difference as it is very hot midday. Overall great location, and we had a lot of fun. Ask for a room away from Quinta Avenida, it gets loud at night!
- Oluwaseun (6/5): - The staffs were exceptional but the property had limited food options and the drinks were not great.
- Nataliya (10/5): - Great escape place for a couple getaway yet is close to shopping, restaurants and public beach. Loved my time there.
- Olga (10/5): - Great location and a lot of potential in this hotel . But stuff really slow and and it’s takes one hour to get food specially for breakfast and they forgot your orders a lot . But they all nice you, I wish our just better food options and faster service . Big clean rooms and great location
- Michael (6/5): - For a 5star hotel it did not meet my expectations. Although they had table service, the food choices were very limited. The room had plaster falling from the walls. The towels were not changed regularly- we had two days of ripped tattered bath towels. The shower was cold until the last morning. The doors to the room are not sealed and we had a large bug visit us by crawling under the door the first night. The staff was great but were friendly and nice but we always had to ak for missing items on the dining table. There is a coffee bar with snacks but never any cups and they left forks to eat yogurt with. Overall this is a 3star hotel at the best based on service. The last thing is they turn the lights off on the stairs at night so you need to use a flashlight (phone) to navigate the dark stairways. For the money paid I am very disappointed.
- Linex (8/5): - Overall, I enjoy myself staying at this hotel with my good friends for 4 days. Truly, I must say that I was very impressed with the facilities and fantastic staff. Thanks so very much.
- Jessica (10/5): - Overall this hotel was perfect for my vacation. I spent a lot of time off property, but had unlimited food and drinks and a clean room to come back to each day.(hint, bring a sound machine as it’s very close to loud restaurants). If you’re looking for luxury with over the top service, this place is not for you. I would absolutely return here, given I am not very needy. Pros- location is amazing(both the beach and 5th Ave are around the corner), rooms and property are modern with plenty of greenery, food and beverage was good, staff were all very friendly and welcoming. Cons- service is nothing to brag about, plan to spend atleast an hour and half at any restaurant here and you likely will not get exactly what you ordered. Towels were an issue. They would not give my room more than one wash rag per day, there were 2 of us.
- Deyka Lizbeth (8/5): - Overall, the stay was relaxing. The location was great. Easy access to the beach, bars, and restaurants. No pushy sales people and the staff was really nice. Breakfast service was painfully slow and if you like hot showers, this is not the place to stay. Shower water was lukewarm, at best.
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